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CISA Ballot Drop Box Guidance
CISA Ballot Drop Box Guidance
Unstaffed drop boxes are typically available 24 hours a day and permanently anchored in place.
Staffed drop boxes are typically available during regular business hours and monitored by
trained workers during those hours.
Whether you are standing up a temporary vote-by-mail program statewide or locally, or you plan
to develop a permanent program of voting primarily by mail, there are a few things to know and
consider when planning for the use of ballot drop boxes.
General Considerations
Why do you need ballot drop-off locations when you are paying
for return postage?
Some voters prefer to deliver their mail ballots to a drop box rather than sending them back
through the mail. These voters may be motivated by lack of trust in the postal process, fear that
their ballot could be tampered with, or concern that their signature will be exposed. Voters may
also be concerned about meeting the postmark deadline and ensuring that their ballot is
returned in time to be counted.
Ballot drop boxes and drop-off locations allow voters to deliver their ballots in person. More
importantly, the availability of ballot drop boxes and drop-off locations ensures that even voters
who wait until the last minute to vote or who receive their requested ballot in the mail at the last
minute will be able to return their ballots in time to be counted.
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To get a better idea of how many voters use ballot drop boxes when voting by mail is the
primary method of voting, look at the Ballot Drop Box Usage chart put together by the
Washington Secretary of State. It shows ballot drop box use as a percentage of total ballots
returned for Washington state, where voting by mail has been the primary method of voting for
over a decade.
Timeline: The number of drop boxes and their locations should be finalized in time to be
included in the instructions with your mail ballot packet—typically 80 days before the election.
A great example of using existing spaces comes from Madison, Wisconsin. The city’s libraries
were shut down owing to COVID-19. The City Clerk’s office decided to capitalize on locations
that were already secure and located in places familiar to city residents. Working in partnership
with the library, they used the book drops from three of the city’s public libraries and turned
them into temporary ballot drop boxes. If you choose to do something similar, be sure to ask
questions about the library’s security to ensure ballots dropped off at library locations remain
secure at all times.
Timeline: The locations of drop boxes should be finalized in time to be included in the
instructions with your mail ballot packet—typically 80 days before the election.
Who can collect and drop off a mailed ballot on behalf of a voter?
Voters who are unable to return a ballot in person or get it to a postal facility in time for it to be
counted may, depending on state law, may be able to entrust the voted ballot to someone else
to help them deliver it—an agent or designee. Note that, as of March 30, 2020:
● Twenty-seven states permit an absentee ballot to be returned by a designated agent,
which can be a family member, attorney, or care provider.
● Nine states permit an absentee ballot to be returned by the voter’s family member.
● One state specifies that an absentee ballot can only be returned in person or by mail.
● Thirteen states do not expressly address this issue.
Some states that allow a designated agent to return a voted ballot on behalf of the voter restrict
the number of ballots that can be deposited by that person at one time in a drop box.
If you are considering the use of ballot drop boxes, you should review your existing laws and
requirements and determine whether emergency changes may be necessary. A full list of state
practices can be found at the National Conference of State Legislators (NCSL) website listed in
the Additional Resources section.
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Timeline: Reservations should be made as soon as possible if you plan to rent vehicles, radios,
or cell phones—no later than 35 days before the election.
Outlined below is a list of the typical items you will need to rent or buy, depending on the type of
drop box or drop-off location you are installing.
The team staffing the site accepts ballots from voters as they pull through, depositing them
directly into a ballot box. For voters who prefer placing the ballot directly into the box
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Timeline: Most of these items can be purchased or rented locally. You will need some lead time
to arrange for traffic signs and cones if they will be borrowed from law enforcement.
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Security Considerations
Ballot drop boxes must be secured and locked at all times. Only an election official or a
designated ballot drop box collection team should have access to the keys and/or combination
of the lock. In addition to locks, all drop boxes should be sealed with one or more tamper
evident seals.
Ideally, unstaffed 24-hour drop boxes should be located in areas with good lighting and be
monitored by video surveillance cameras. When this is not feasible, positioning the box close to
a nearby camera is a good option. Also consider placing it in a high traffic area and inviting local
law enforcement to make regular observations.
Try to place indoor drop boxes in locations where they can be monitored by a live person. When
ballot boxes are unstaffed and not being monitored, the box should be securely fastened to a
stationary surface or immovable object in a way that prevents moving or tampering.
Chain of Custody
❏ Chain of custody logs must be completed every time ballots are collected.
❏ All ballot collection boxes/bags should be numbered to ensure all boxes are returned at
the end of the shift, day, and on election night.
❏ Team members should sign the log and record the date and time, security seal number
at opening, and security seal number when the box is locked and sealed again.
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Other Considerations
Start thinking about a ballot collection plan. This should include:
❏ Arranging with the USPS to designate a daily collection point for returned ballots and
undelivered ballots.
❏ Hiring bipartisan teams with clean driving records (review your jurisdiction’s
requirements for driving as an employee).
❏ Determining the frequency of collection prior to Election Day.
❏ Determining the frequency of collection on Election Day.
❏ Ensuring you have collection teams assigned to be at each location when polls close on
Election Day.
❏ Establishing best practices for transferring ballots back to the counting facility.
❏ Preparing driving routes and accompanying maps or directions.
❏ Determining how to keep collection teams and other staff safe in a COVID-19
environment.
❏ Reviewing your state laws regarding electioneering, campaigning, petition signature
gathering, etc. at or near a ballot drop-off site.
❏ Developing a plan for helping voters find ballot drop-off locations. This can include a list
of locations in the mail ballot packet as well as an online lookup tool with maps and
directions. Two examples are Lewis County, WA (rural county) and King County, WA
(large urban county).
Additional Resources
❏ Ballot Drop Box Retrieval Training Presentation—A good overview of the ballot
collection process from the Orange County (California) Registrar of Voters
❏ Open Mic Session| Ballot Drop Boxes—video that reviews best practices for ballot
drop boxes in Washington State
❏ Voting Outside the Polling Place: Absentee, All-Mail and other Voting at Home
Options—NCSL website dedicated to absentee voting and all-mail voting
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