1

PROJECT REPORT
ON

“CONSUMER BEHAVIOUR TOWARDS THE NEW

PACKAGING OF FMCG PRODUCT”(BIKANO)

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE

MASTER’S DEGREE IN BUSINESS ADMINISTRATION
OF

UTTARAKHAND TECHNICAL UNIVERSITY, DEHRADUN

Submitted to: Submitted by:

Name:- Sandeep Gupta Name :- Shikhar Kumar
Designation:- Professor ID:- 0191MBA224
DBS Course:- MBA
Dehradun Batch:- 2019-2021

DOON BUSINESS SCHOOL, DEHRADUN

 ACKNOWLEDGEMENT

The joy of ingenuity!!! This is undoubtedly what this project is about. I

would like to add a heartfelt word “It is not possible to prepare a project
report without the assistance & encouragement of other people. This one is
certainly no exception.” On the very outset of this report, I would like to
extend my sincere & heartfelt obligation towards all the personages who
have helped me in this endeavor. Without their active guidance, help,
cooperation & encouragement, I would not have made headway in the
project.

Respected guide Sandeep Gupta, Doon Business School, Dehradun For

his guidance for the completion of the project.

I also thank my friends and well wishers, who have helped me and provided
their whole hearted support to me in this work. I believe that this endeavor
has prepared me for taking up new challenging opportunities in future.
 CERTIFICATE

I have the pleasure in certifying that Mr. Shikhar Kumar is a bonafide student of IInd
Semester of the Master’s Degree in Business Administration Batch 2019-21, of
Doon Business School, Dehradun under Uttarakhand Technical University,
Enrollment No
190360500178 .

He has completed his project work entitled CONSUMER BEHAVIOUR

TOWARDS THE NEW PACKAGING OF FMCG PRODUCT(BIKANO).

I certify that this is his original effort & has not been copied from any other source.
This project has also not been submitted in any other Institute / University for the
purpose of award of any Degree.

This project fulfils the requirement of the curriculum prescribed by this Institute for
the said course. I recommend this project work for evaluation & consideration for
the award of Degree to the student.

Signature : ……………………………………
Name of the Guide : Sandeep Gupta
Designation : Professor
Date : 20/07/2020
 TABLE OF CONTENTS

Serial no. Particulars Page

no.
1 ACKNOWLEDGEMENT 02

2 CERTIFICATE 03

3 EXECUTIVE SUMMARY 05

4 INTRODUCTION & COMPANIES PROFILE 07

5 OBJECTIVE OF THE RESEARCH 16

6 LITERATURE REVIEW 17

7 RESEARCH METHODOLOGY 19

10 OBSERVATIONS AND ANALYSIS 22

11 CONCLUSION 32

12 LIMITATIONS 34

13 SUGGESTIONS 35

14 BIBLIOGRAPHY 36

15 ANNEXURE 37
 EXECUTIVE SUMMARY

This research has been carried out for the achievement of the given aim to analyze
consumer behavior in context of new product packaging launch. For this a
descriptive research has been carried out in delhi and NCR. A sample size of 50+
was selected through random sampling has at the Bikanervala outlet at
Noida Sector-18. The primary data was collected to find out the solution to the
problem and a suggestion has been withdrawn at the end of this project.

The sample of 50+ consumers had been taken to fill the questionnaire. This survey
had measured the analysis of consumer behavior towards packaged product at the
company outlet.

In this project customers gone through various sensory evaluation test organized by
Bikanervala for consumers. The project also has the sensory evaluation
of consumers for various brands as well as their average feedback score to
the questionnaire in which they participated.
 INTRODUCTION & COMPANY PROFILE

BIKANERVALA

Bikanervala is one of India's most prominent families in the business of traditional

hospitality products like Sweets

and Namkeens. Our forefathers devoted their

lifetime in developing exclusive recipes which
are now our proud family secrets. To this
wealth of inherited knowledge our new
generation has now added another dimension -
Modern Technology.

Today,

BIKANERVALA FOODS PVT. LTD. is an

ISO 9001:2000, HACCP and SQF 2000cm certified company with four modern
manufacturing units in the National Capital Region and a chain of 101 outlets in
India and abroad, serving vegetarian North Indian, South

Indian, Continental, Chinese cuisine and Fast food

along with a vast variety of traditional Indian sweets and snacks.
The traditional Indian sweet shop cum restaurant is an experience in itself. Here
you can find the pleasure & warmth of traditional Indian Sweets, Namkeens, Chaat
& Snacks and 100% pure Vegetarian multi cuisine restaurant which is served &
delivered with passion and celebration.

Bikanervala’s concept always has been to innovate and yet maintain the original
flavour of traditional Indian food with primary focus on quality, hygiene and
affordability.

Customer satisfaction is like a religion at Bikanervala and that is why we have

been able to keep our century old tradition alive. Bikanervala showrooms are
located in India, Nepal, UAE & New Zealand.
BIKANO

Bikano is our international brand of packaged Sweets, Namkeens, Papad and

Sherbets, manufactured to the world standards of hygiene and quality.
Bikano’s packaged products have always been a big hit with customers in
both India and abroad.
Their food products like namkeens, cookies and syrups have made it the
most preferred in between meal snack all over the world.

Bikano’s concept of constant innovation through the use of modern technology for
packaging retains its original flavour for maximum time period. With this
vast variety of finest packaged products one can always ready to celebrate a
sweet moment , any time , any where. Bikano products are available in Bikanervala
& Bikano Chat Cafe showrooms and in leading super markets and retail
stores in India & abroad.
BIKANO CHAT CAFÉ

Bikano Chat Café is a new age concept of Bikanervala aimed at establishing

a strong network in the corporate and the retail segment.

It is a chain of fast food restaurants and Tuck Shops serving traditional

Indian Chat, Combo Meals, Burger, Pizza and Snacks in a modern
hygienic enviornment.Their main focus has been to provide exquisitely packaged
traditional food at an affordable price to wherever their customer groups are
located, be it corporate houses, malls or even exhibition stalls.

Their innovative menu and state-of-the-art manufacturing and delivery

systems ensures original flavour from base-kitchen-to-customer.

VISION

To savour and share the century old culinary

heritage of Bikanervala with ultimate taste and
relishing freshness and ensuring superior
customer experience by providing
highest standards of product quality & service.
 MANUFACTURING

PRODUCTI

PACKAGI

QUALITY

➢PRODUCTION

Bikano prides itself in successfully integrating ultra modern technology to

manufacture its traditional food products in their 5 factories across India.

Their products are quite well known for being healthier than the oily snacks
that are found outside since they are fried in machines which are
programmed by Programmable Logic Controllers (PLC).

They have always been in the forefront in pioneering new technology for
modifying traditional sweet recipes of Kaju Burfi, Khoya Burfi, Patisa, Soan
Papdi etc. to having a longer shelf life and exporting them abroad.
 They are specially packed under ambient conditions through an application
called MAP (Modified Atmosphere Packaging).

The canned food products are very popular amongst Indians abroad, and
utmost care is taken to ensure that each of the products undergoes stringent
quality test.

➢PACKAGING
Bikano has always been in the forefront in adopting new technology for its
products. Their state of the art canning and packaging technology ensures
that the products have a longer shelf life without losing their freshness.

The 3-ply laminate packaging extends the shelf life up to a year. It has
successfully adopted the system of Baby Carton and Master Carton to
facilitate the sale of items in Departmental Stores and Shopping Malls,
which are very popular in the Western Countries.

Even the highly perishable sweets are packaged in such a way that they have
a longer shelf life without losing their traditional taste.

➢QUALITY CONTROL
Every product that comes out of Bikano’s factory is passesthrough stringent
quality checks before it reaches the customers.
Their state of the art manufacturing process has been awarded ISO
9000:
2008 by UL India Ltd and they are also an HACCP and SQF 2000
CM
certified organisation by SGS India Ltd.

The Quality Assurance Department has world class testing facilities for
Colorimetric, Chromatographic, Chemical, Bacteriological and
Physical analyses thereby ensuring quality of raw material, packaging
material, packing material and finished goods.

The quality standards are at par with the requirements of FDA, and
Australian and New Zealand regulations. The demand for their products are a
testament to the quality standard held by Bikanervala.
PRODUCTS
 Business Network

National Business

Bikano has always been a name to reckon with for its traditional Indian snacks like
namkeens, sweets, cookies and sherbets. With the advent of modern technology of
packaging, its products reached far and wide across India and became an instantly
popular. There is a stringent control on quality of each and every product that goes
out of its factory, which is why it has been awarded ISO 9001: 2000 by UL India
Ltd.

Also, it is one of the very first packaged food export house registered with the
government of India and it is one of the largest in its sector.

The snacks and savouries are packed in convenient sizes and can be brought at
affordable rates. Moreover, there are special gift packs, with assorted range of
sweets and namkeens for festivals and occasions that makes Bikano a perfect gift
item.
Its large distributor network across India ensures that the products reach every
nook and corner.

International Business

Traditionally, Bikano has always been well known for its exquisite Indian snacks
the world over. And it has been growing at an amazing 200% since past 2 years
which is a testament of its demand in the foreign countries. USA, Canada , UK ,
Germany , Australia , Singapore and Middle-East are few countries where their
products are in high demand.

Highest standards of quality are employed both during the production of their
snacks and savories. It is because of this reason, they have been awarded ISO
9001: 2000 by UL India Ltd. Bikano is also a HACCP and SQF 2000 CM certified
organization by SGS India Ltd. The quality standards are in line with the
requirements of FDA according to Australian and New Zealand regulations.
Bikano also has a large distributor network across the world, which ensures its
products get a wide reach.
 OBJECTIVE OF THE RESEARCH

As per the requirement of the project questionnaires established direct contact with
the respondents for the purpose of my study, where the respondents were
customers.

Following are the objectives of the research:-

✓ To study the consumer behavior towards the new packaging of

FMCG product (BIKANO).

✓ To study the sensory evaluation of consumer for packaged food product.

✓ To check prime expectation from consumers by the manufacturing company.

✓ To check why does consumer buy any product on the basis of following
constraints and rate them priority wise Brand name, taste and quality, price
etc.

✓ To study the awareness of consumer for brands available in packaged food

product.

✓ To check the demand frequency of consumers.

✓ To study the purchasing behavior of consumer for packaged food.

 LITERATURE REVIEW

After China, India is the second largest food producer in the world with the
potential of being the number one in the future. The recent surprising rise in the
packaged and processed foods demands noted mainly in the metropolises, are due
to a variety of reasons. The metropolises are the biggest consumer of
packaged food. This can be attributed to the drastic change in the lifestyle of the
consumers of packaged food in the metros. Prevalence of nuclear families, working
parents, bachelors refusing to eat out in the, who are mostly engaged in time
pressured jobs hardly have the time and expertise needed to cook a conventional
meal, which has affected their food habits in a major way. Packaged food is a smart
solution which saves both the time and rigors of cooking a conventional meal.
Increasing health awareness amongst the consumers also makes packaged food
a ready preference since packaged food contains ingredients such as herbs,
vitamins, minerals, pro- biotic and other essential nutrients.

Analyzing consumer behavior in context of new product launch for the packaged
food industry itself is a very important subject. The topic itself describes the
behavior of consumer at the time of selection of product variants from the
huge rack of product mix by different brands and segments. This is also related to
the purchasing behavior of the consumer.

Consumer decision-making can be defined as a mental orientation characterizing a

consumer’s approach to making choice. Intention to purchase depends on the
degree to which consumers expect the product to satisfy them, when they consume
it.

In this project we are considered to find out the consumer behavior towards
the brand of Bikano. By analyzing the consumer behavior towards brand,
preference to packaged product through questionnaire asking for the awareness
towards brands, loyalty to the brand, major influencers, and also about the ease of
purchase.
 RESEARCH METHODOLOGY
This section indicates what is to be researched and also shows which method is to be
adopted for the research methodology.

Problem Statement

“TO STUDY THE CONSUMER BEHAVIOUR TOWARDS THE NEW PACKAGING

OF FMCG PRODUCT (BIKANO)”

Introduction to Research:-

The following methodology will be used to state and justify the reason for using
the different methods selected for the research of the project. In order to achieve
the aims and objective of the study, it is very important that researcher should use
sound research tools and techniques and know how best to analyze the results.
Here, the combination of research methods has been utilized in gaining an insight
to a complex and changing area.

As in the research, the theory is already available about the consumer behavior for
the purchase decision by consumer by taking into consideration the price, quality
and the brand preference. Hence, the researcher has to find out the behavior of
consumer in context of new product launch by knowing the preference of the
consumer in the packaged food product market by comparing the prospect market
of the available competitors.
Research Design:-

This section carries out the topics such as research sector, research population and
instruments used for the research.
Research Sector
Researcher is going to carry out the research on the prospects of the packaged food
products because the research is aimed at the consumer behavior in context of new
product launch.
Research Population
Research population comprises of each and every person come under the terms
consumer and customer. They may be working persons, housewives, students and
impulsive buyers.
Research Instruments
Research instruments used to find out the solution of the research problem are:
1. Questionnaire
2. Sensory Evaluation form

Sampling Techniques
Random sampling method is used so each population can get equal and fair chance
of being selected.

Sample Size
Sample size taken for the study is 50+
Source of Data
As the project title itself describes the future aimed problem as the research is
conducted problem related to new product launch. Here in the survey primary
data is collected with the help of questionnaire method to get the main theme of
the project.

Method of Analysis
The raw data is not fruitful if it is not analyzed properly. There are various tools
available in the statistical field. Some statistical tools used for analyzing the data
are as follows:
Tabulation method
Graphical method
 Data analysis
Q1. Do you purchase new packaged food products?

Percenta
ge

No

Analysis :- It was found out from the survey that most of the
customers i.e. 88% of them are buyers of packaged food products. There
were also few customers about 12% who had not purchase packaged food
products. It shows us about percentage of prospects of packaged food in
overall market of food products.
Q2. What are the reasons for purchasing new packaged food products?

Save time for preparation

Satisfactio

n Convenient to use for

snacks Easily available in the

shops Influence of friends and

relatives Liked by family

members

0 5 10 15 20 25

Analysis :- It was found out from survey that even though most of the
people are purchasing packaged food products because of this reason that the
products are easily available in the nearby shops, save time for preparation ,
Convenient to used for snacks ,ready available and some of the people purchasing
packaged food products for their satisfaction and for taste. Influence of friends and
relatives and family member preference has importance for very less people.
Q3. Are you aware of following brands?

Bhagat'

Parl

Fritolay

Pepsic

Haldiram'

Bikan

0 5 10 15 20 25 30

Analysis:- It was found out fromthe survey that people were very much aware
of Bikano, Haldiram’s, Pepsico and Parle where as they were not so much aware of
Bhagat’s and Fritolays.
Q4. Source of information for brand awareness

Television Radio
Newspapers/Magazin
es Friends/Relatives
Shopkeeper/Retailer
Window Display

Analysis:-From the survey it was found out that 61% people are aware of
product because of television which is maximum among all other sources. So
marketing people in industry should knew about all aspects tools for television
advertising.
Q5. Frequency of purchase

Daily
Twice in a week
Once in a week
Fortnightly
Whenever
needed

Analysis:- From the survey it was found that people mostly like to buy
packaged products twice in a week or whenever needed. They are followed by the
people who buy the product once in a week followed by daily buyers. People don’t
like to buy the packaged products fortnightly.
Q6. Nature of purchase decisions

Impulsive by
planned purchase
Unplanned purchase

Analysis:- In the survey it was found out that people purchase namkeens
from whatever they saw displayed outside the shops . So the company should pay
special attention to supply chain management of namkeens. In case of sweets and
syrups it was generally a planed activity. But overall it is unplanned purchase
because of the lower price structure.
Q7. Place of Purchase

Super

Departmental

Retail

0 10 20 30 40 50

Analysis:
It was found that in the survey that lot of people likes to buy packaged food
product from its retail outlet rather than any super market or departmental store.

So for grabbing maximum number of customers a company should have lots of its
owned retail outlets.
Q8. Which brand do you prefer most?

Percenta
ge

Bikano
Haldiram'
s Pepsico
Fritolays
Parle
Bhagat's

Analysis:
It was found that in the survey most of people give their preference to Haldiram’s
followed by Pepsico and Bikano. Fritolays, Parle and Bhagat’s are less preferred
by the customers. So Bikano is already giving a good competition to major brands
like Haldiram’s and Pepsico and also has a lot of scope in the market.
Q9. Factors influencing to prefer a particular brand

Long shelf life of

product

Brand Image

Analysis:
It was found that any product most preferred because of its quality and taste
followed by its brand image. It may be possible that because of good income level
of people price do not have any effect on the product preference. Though brand
image has more effect rather than price but have not a good percentage to become
a common cause.
Q10. What are the alternative purchase plan if prefer brand is not available?

Percenta
ge

Go to other shop

Postpone the

purchase Buy other

brand

Place order to get

required brand

Analysis:
It was found that large portion of the market will go for buying the product from
other shop if the prefers brand is not available on the shop. This shows the loyalty
of the customer towards the Bikano products.
 CONCLUSION

Findings:

After analyzing the primary data which is collected from the sample with the help
of questionnaire and sensory evaluation form conclusion formed at this ground
that:

✓ Customer purchasing decision is mostly influenced by quality and taste of

the product in the area of study.
✓ Customer shows a very good loyalty towards brand of Bikano.
✓ Bikano has a very good scope in the future for becoming rank one brand in
the market of packaged food product.
✓ Customers are well aware of most of the brands.
✓ Bikano has less market share in against its major competitors Haldiram’s
and Pepsico.

Analysis of objective of study:

This section is prepared to know about the achievement of the primary

objectives which are carved before the execution of the study.

After the successful completion of the study it can be say that our all primary
objectives are fulfilled. The analysis of the questionnaire gives the following
answer to the primary objectives.
 ✓ This study tells that the consumer behavior at the market place as planned or
unplanned purchasing decision.

✓ The prime expectation of customer is to have quality and tasty products.

✓ Price does not matter to a consumer in the area of study. They are affected
by quality, taste and brand of the product.

✓ Consumers are well aware of the available brands into the market.

✓ Demand for packaged products are not too high neither too low in the area
of study.

Future Scope of Study:

This study tells the current situation of market and consumer behavior towards our
brand. Company can use this study for knowing its area of scope to grab prospects
customers who are consumers for other companies as well as customers who are
not using packaged products.

This project can also be used as to know the consumer expectation and will be used
for the improvement in the available products.
 Limitations & Constraints

In the completion of the research work there are several limitations which are
bound the study work to some parameters.

✓ The Data regarding the study was not readily available in a concise manner;
therefore several approximations were required to be made.

✓ The recommendations made for future scope of study in the project are on
the basis of Analysis of Present Trends that may not become suitable
on implementation after few years.

✓ Experience of the Researcher will be lagging in the study that might have
made the study more analytical in nature.

✓ Time availability will be a major constraint since the study is required to be

prepared in time bound manner.
 Suggestions
On the basis of findings from the research made there are some points on which the
company should take care of:

✓ Company should increase its product length in new packaged food product.

✓ They should work on the improvement in the product quality and their unique

selling proposition.

✓ They should have increased their outlet chains to reach large number of

customers as the maximum buyers like to buy directly from the retail outlets.
 Bibliography

Books:

Philip Kotler

Websites:

www.bikanervala.com

www.businessline.com
 Annexure

Questionnaire
Q1. Do you purchase new packaged food products? Yes/No

Q2. What are the reasons for purchasing new packaged food products?
Ready available

Taste

Liked by family
Members
Influence of friends
and relatives
Easily available in the
Shops
Convenient to used
for snacks
Satisfaction

Saved time for

Preparation

Q3. Are you aware of following brands?

Bikano
Haldiram
Pepsico
Fritolays
Parle
Bhagat’s
Q4. Source of information for brand awareness
Television

Radios

News Papers/ Magazines

Friends/ Relatives

Shop keeper/ Retailer

Window Display

Q5. Frequency of purchase

Frequency
Daily
Twice in a week
Once in a week
Fortnightly
Whenever needed

Q6. Nature of purchase decisions

Impulsive by planned
purchase
Place of purchase

Q7. Place of purchase.

Retail Outlets
Departmental Stores
Super Markets
 39

Q8. Which brands do you prefer most?

Brands
Bikano
Haldiram
Pepsico
Fritolays
Parle
Bhagat’s

Q9. Factors influencing to prefer a particular brand

Factors
Price
Taste
Quality
Quantity
Brand Image
Long shelf life of Product

Q10. What are the alternative purchase plane if prefer brand is not available?
Alternative Purchase plans Ranks
Go to other shop
Postpone the purchase
Buy other brand
Place order to get required brand
Any other

NAME:

CONTACT: