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An Internship Report Shiva
An Internship Report Shiva
Submitted To
Faculty of Management
In Hotel Management(BHM)
Submitted By:
Shiva Tuladhar
Registration No.:IMI-208-2015
Khumaltar Height,Satdobato
Lalitpur,Nepal
2019
DECLARATION PAGE
I hereby declare that the work reported in this internship work on Doubletree by Hilton
submitted to the Office of the Dean of IMI University is a record of an original work done
in under the guidance of Mr. Gopal Khadka, Report Supervisor and Mr. Basant P. Joshi,
Head of School of AITM School of Hotel Management. The internship report is done in the
partial fulfillment of the requirements for the degree of Bachelor’s in International Hotel &
Tourism Management (BHM) affiliated to IMI University.
Shiva Tuladhr
June 2020
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RECOMMENDATION LETTER
This is to certify the industrial report writing is based on six months industrial exposure in
Doubletree by Hilton which is prepared and submitted by Shiva Tuladhar has been
approved by the AITM School of Hotel Management. This report is forwarded for
evaluation.
___________________________________
Report Supervisor
Date:
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APPROVAL SHEET
This is to certify that that industrial report writing based on the six months industrial
training in, Doubletree by Hilton submitted by Mr. Shiva Tuladhar has been forwarded
for further evaluation.
………………….. ....…………………
…………………….
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ACKNOWLEDGEMENTS
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After the completion of 7 semester, it compulsion for all the students to do the
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internship of six months for the whole 8 semester as per the curriculum. We had
done lots of practical classes in our collage but the internship program is the extend
version of it where we had to deal with guest, theirrequest, complain as well as whole
hospitality service. It is a great want to put in action all the words that we have learnt
from the books and teachers in the collage.
This internship report was successful due to the co-operation and support of a number
of people who have enabled me to gain much more than what the scholastic or
industrial aspects of the internship program could have given.
I would also like to thank all the Executives, Managers and staffs for being so friendly,
helpful, giving guidelines and information in every phase of our learning period. This
wonderful opportunity for our internship helped us to train better and experience the
real hotel environment which definitely helps us to take one step forward for our
professional life. Therefore, I consider myself very lucky as I was provided with an
opportunity to be a part of it. I am also grateful for having a chance to meet inspiring
hotel personnel and professionals who led me through this internship period.
Lastly, I would to express my special gratitude towards my parents and family for
their absolute financail and moral support on eveything,Also, I would like to thank
my faculities, friend and all those who have helped me directly and indirectly
throughout my intership and prepartion of this report.
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EXECUTIVE SUMMARY
Internship has a vital role in the carrier of hospitality student. Being an intern, I had
fulfilled not only BHM requirement but also learned a lot of the concept which I had
learnt during my perusing BHM program. The main motive of this report is to
recapitulate my internship job and to be familiar with practical aspect of the
theoretical knowledge gained in classroom. This report is about my internship at Pan
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Pacific Singapore which is located on 7 Raffles Blvd, Singapore Starting from 17
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April,2019 to 16 October,2019 .This report is the part of my internship project,
required by IMI Switzerland in partial fulfillment for the requirement of BHM
program. During my internship I was able learn practical features of Hotel industry
and obtain a good working experience from professionals.
This study provides brief information about the Pan Pacific hotel and Resort, along
with its facilities and various department analyses. The objectives of this study is to
analyze the different departments of the hotel and understand how reach department
operates, along with the various challenges that occur during the daily operations.
This study also helps to identify the strengths, weakness, threats and opportunities of
the respective Hotel. During the internship, I learned about the various hotel
operations. I have learnt how the hotel function and deal with wide varieties of
customers every day. I have tried to grasps all the detail and working.At the
completion of my internship program, Ireported back to HR, which issued me an
Internship Completion Certificate & Internship Evaluation Form .During the entire
internship period, there were some hindrances in learning. One of the major
hindrances was the short period of time .The time period is not enough to learn about
different departments of Hotel. Hence internship period should be extended more so
that student can get acquainted with the hotel operations properly. Similarly, we faced
communication problems with the staffs in the hotels due to different nationality but
overall experience was good enough.
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TABLE OF CONTENTS
DECLARATION PAGE ..............................................................................................i
CERTIFICATE ............................................................................................................ii
RECOMMENDATION LETTER.............................................................................iii
ACKNOWLEDGEMENTS ........................................................................................ v
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4.5 Vision, Mission and Value .............................................................................................. 12
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4.6 Departmental Analysis ................................................................................................... 13
4.6.1 Housekeeping Department ..................................................................................... 14
4.6.2 Food and Beverage Service Department ................................................................ 15
Organizational Chart of Food and Beverage Department ............................................... 16
4.6.3 Front Office Department......................................................................................... 36
4.6.4 Food Production Department ................................................................................. 38
4.6.5 Other Service and Facilities..................................................................................... 41
4.6.6 SWOT ANALYSIS ...................................................................................................... 42
CHAPTER: V ............................................................................................................. 44
APPENDIX ................................................................................................................. 48
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