1 Which of the following is true for supply chain management?

a. The physical material moves in the direction of the end of chain

b. Flow of cash backwards through the chain
c. Exchange of information moves in both the direction
d. All of the above
2 The sequence of a typical manufacturing supply chain is
a. Storage–Supplier–manufacturing–storage–distributor–retailer–customer
b. Supplier–Storage-manufacturing–storage–distributor–retailer–customer
c. Supplier–Storage-manufacturing– distributor–storage–retailer–customer
d. Supplier–Storage-manufacturing–storage– retailer–distributor–customer
3 The purpose of supply chain management is
a. provide customer satisfaction
b. improve quality of a product
c. integrating supply and demand management
d. increase production
4 Logistics is the part of a supply chain involved with the forward and reverse flow of
a. goods
b. services
c. cash
d. all of the above
5 Due to small change in customer demands, inventory oscillations become progressively larger
looking through the supply chain. This is known as 

a. Bullwhip effect
b. Netchain analysis
c. Reverse logistics
d. Reverse supply chain
VMI stands for
a. Vendor material inventory
b. Vendor managed inventory
c. Variable material inventory
d. Valuable material inventory
(Ans:b)
 
6 The major decision areas in supply chain management are
a. location, production, distribution, inventory
b. planning, production, distribution, inventory
c. location, production, scheduling, inventory
d. location, production, distribution, marketing
(Ans:a)
 
7 Distribution requirement planning is a system for
a. Inventory management
b. Distribution planning
c. Both ‘a’ and ‘b’
d. None of the above
(Ans:c)
  
8 Reverse logistics is required because
a. Goods are defective
b. Goods are unsold
c. The customers simply change their minds
d. All of the above
(Ans:d)
9 The supply chain concept originated in what discipline?
a) Marketing
b) Operations
c) Logistics
d) Production

10 A supply chain concept is emerged in which decade?

a) 1960
b) 1970
c) 1980
d) 1990

11 “Quality is defined by the customer” is

a) An unrealistic definition of quality

b) A user-based definition of quality
c) A manufacturing based definition of quality
d) A product based definition of quality

12  A ………. encompasses all activities associated with the flow and transformation of goods
from the raw material stage, through to the end user, as well as the associated information flows.

a) Production line
b) Supply chain
c) Marketing channel
d) Warehouse

13 Positive, long term relationship between supply chain participants refer to

a) Co-opetitions
b) Tailored logistics
c) Supply chain management
d) Partnership

14Which one of the following is not a typical question dealt with by an operations managers?
1) How much capacity will be needed in the months ahead?
2) What is a satisfactory location for a new facility?
3) How to motivate employees?
4) All are typical of operations decisions.

15Which of the following are not key attributes of supply chain management?
a. inventory control
 b. leveraging technology
c. customer power
d. all are key attributes
16 Which one of the following best represents a pure good?
a. Soap
b. Fast food
c. Attending a play
d. Vehicle repair
17 The bullwhip effect:
a) is an ineffective way to motivate warehouse employees
b) applies to rodeos and has nothing to do with supply chain management
c) refers to the “swaying” motion associated with triple trailers
d) Refers to variability in demand orders among supply chain participants.
18According to the manufacturing-based definition of quality
a. "quality is the degree of excellence at an acceptable price and the control of variability at an
acceptable cost"
b. quality depends on how well the product fits patterns of consumer preferences
c. even though quality cannot be defined, you know what it is
d. quality is the degree to which a specific product conforms to standards
19An important feature of supply chain management is its application of electronic commerce
technology that allows companies to share and operate systems for:
a. Order processing, transportation scheduling, and inventory management
b. cost-effective flowing of raw materials
c. future purchasing of computer systems
d. future merger opportunities
20 Inspection, scrap, and repair are examples of
e. internal costs
f. external costs
g. costs of dissatisfaction
h. societal costs
21 "Kaizen" is a Japanese term meaning
i. a foolproof mechanism
j. Just-in-time (JIT)
k. a fishbone diagram
l. continuous improvement
22 Which of the following is not a key activity of an operations manager?
m. Understanding the needs of customer
n. Continually learning
o. Managing cash flows
p. Exploiting technology to produce goods and services
23Which one of the following best represents a pure good?
q. Salt
r. Fast food
s. Attending a play
t. Vehicle repair
24Which one of the following would not generally be considered an aspect of operations
management?
a. Schedule work
b. Secure financial resources
c. Maintain quality
d. Oversee the transformation process
25Which of the following is not a typical supply chain member?
e. Retailer‟s Creditor
f. Wholesaler
g. Producer
h. Customer
26Quality is both quantitative and
i. Supportive
j. Qualitative
k. Measurable
l. Conclusive
27When suppliers, distributors, and customers partner with each other to improve the performance of
the entire system, they are participating in a ________
m. Channel Of Distribution
n. Value Delivery Network
o. Supply Chain
p. Supply And Demand Chain
28A company's channel decisions directly affect every ________.
a. customer's choice
b. employee in the channel
c. channel member
d. Marketing decision.
29From the economic system's point of view, the role of marketing intermediaries is to transform the
assortment of products made by producers into the assortment of products wanted by ________
Channel members.
a. manufacturers
b. marketers
c. distributors
d. consumers
29Intermediaries play an important role in matching ________.
e. dealer with customer
f. manufacturer to product
g. information and promotion
h. supply and demand
30Marketing logistics involves getting the right product to the right customer in the right place at the
right time. Which one of the following is not included in this process?
i. implementing the plan for the flow of goods and services
j. planning the physical flow of goods and services
k. controlling the physical flow of goods, services, and information
l. gathering customer's ideas for new products
31A Supply Chain includes the chain of entities involved in the planning,procurement,production
and -------------
of products and services

m. Distribution
n. Supply
o. Demand
p. Transport
32In a SC,Material flows in one direction while _________from in both direction
q. Process
r. Information
s. Product
t. Semifinished Goods
33Companies manage their supply chains through ________.
u. information
v. transportation modes
w. competitors
x. the Internet
y. skilled operators
33The most common form of quality control includes:
1. Planning
2. Organizing
3. Inspection
4. Directing
34Which of the following is not a typical supply chain member?
a. Retailer‟s creditor
 b. wholesaler
c. reseller
d. producer
35 TQM refers to
a. total quantity management
b. total quality management
c. total quality marketing
d. total quotient management.
36When suppliers, distributors, and customers collaborate with each other to improve the
performance of the
entire system, they are participating in a ________

a) channel of distribution
b) value delivery network
c) supply chain
d) supply and demand chain
37A company's channel decisions directly affect every ________.
a) customer's choices
b) employee in the channel
c) channel member
d) competitor's actions
38A supply chain is a sequence of firms that perform activities required:
a. to find products that are similar
b. to facilitate wholesalers inventory selections
c. to create synergy in their training programs
d. to create and deliver goods to consumers
39A supply chain is essentially a sequence of linked:
a. customer and prospects
b. supplier and manufacturer
c. suppliers and customers
d. warehousing and wholesaling units

39Intermediaries play an important role in matching ________.

a) dealer with customer
b) manufacturer to product
c) information and promotion
d) supply and demand
40Marketing logistics involves getting the right product to the right customer in the right place at the
right time. Which one of the following is not included in this process?
 a) implementing the plan for the flow of goods and services
b) planning the physical flow of goods and services
c) controlling the physical flow of goods, services, and information
d) gathering customer's ideas for new products
41A supply chain is a sequence of firms that perform activities required:
a. to find products that are similar
b. to facilitate wholesalers inventory selections
c. to create synergy in their training programs
d. to create and deliver goods to consumers
42Which of the following is not an area of responsibility for a logistics
manager? a) inventory
b) purchasing c)
warehousing d)
marketin

43Companies manage their supply chains through ________.

a) information
b) transportation modes
c) competitors
d) the Internet
44Today, a growing number of firms now outsource some or all of their logistics to ________
intermediaries a) competitors
b) third-party logistics
providers c) channel members

d) cross-
functional teams

45Positive, long-term relationships between supply chain participants

refer to: a) co-opetitions
b) tailored
logistics c)
partnerships

d) supply chain management

46The bullwhip effect:

a) is an ineffective way to motivate warehouse employees
b) applies to rodeos and has nothing to do with supply chain management
c) refers to the “swaying” motion associated with triple trailers
d) refers to variability in demand orders among supply chain participants.
47The variability in demand orders among supply chain
participants: a) cannot be controlled
b) refers to the bullwhip effect
c) can be controlled with electronic order
placement d) is more pronounced in relational
exchanges

48Cooperative supply chain relationships developed to enhance the overall business performance of both
parties is a definition of:
a) third-party logistics

b) supply chain collaboration

c) dovetailing
d) relationship marketing

1. A supply chain consists of all parties involved

a) Directly
b) Indirectly
c) Both
d) None

2. 2. A supply chain is
a) Dynamic
b) Static
c) Lethargic
d) None

3. A supply chain involves the constant flow of

a) Information
b) Product
c) Funds
d) All
4. 4. The objective of every supply chain should be to maximize
a) Supplier value generated
b) Customer satisfaction
c) Product Quality
d) the overall value generated
5. Supply Chain Surplus =
a) Customer Value – Supply Chain Cost
b) Customer Value + Supply Chain Cost
c) Customer Value * Supply Chain Cost
d) Customer Value / Supply Chain Cost
6. Supply chain profitability is
a) not correlated to the value generated by the various stages of the supply chain.
b) the total profit to be shared across all supply chain stages.
c) the difference between the revenue generated from the customer and the overall cost across
the supply chain.
d) B and C only
7. The most of supply chains are network, it may be more accurate to use the term
a) Supply network
b) Supply web
c) Group chain
d) A&B only
8. A growth in supply chain surplus increases the size of the total pie, allowing contributing members of
the supply chain to
a) Loss
b) Benefit
c) No effect
d) None

9. Each decision should be made to raise the supply chain

a) Surplus
b) Profitability
c) Network
d) All of above
10. The decision phases in a supply chain include
a) production scheduling.
b) customer relationship management.
c) supply chain operation.
d) supply chain orientation.
11. Every decision fall into 3 categories except
a) Supply Chain Strategy or Design
b) Supply Chain Orientation
c) Supply Chain Planning
d) Supply Chain Operation
12. Supply chain design decisions are typically made for the
a) long term
b) daily
c) weekly
d) month
13. In which phase, the time frame considered is a quarter to a year.
a) Supply chain Strategy/Design
b) Supply chain Planning
c) Supply Chain Operation
d) Supply chain Orientation
14. Supply chain Planning is based on
a) Forecasting
b) Uncertainty
c) Customer’s response
d) A &C
15. The time horizon here is weekly or daily is selected in
a) Supply Chain Strategy/ Design
b) Supply Chain Planning
c) Supply Chain Operation
d) Customer relations
16. The goal of Supply chain operation
a) To handle the customer order
b) To create customer value
c) Customer order fulfilment
d) Efficient response time
17. Customer order fulfilment refers to
a) the point in time when the customer has access to choices and makes a decision regarding a
purchase.
 b) the customer informing the retailer of what they want to purchase and the retailer allocating
product to the customer.
c) the process where product is prepared and sent to the customer.

d) the process where the customer receives the product and takes ownership.
18. The cycle view of a supply chain holds that
a) the processes in a supply chain are divided into 2 categories.
b) the processes in a supply chain are divided into a series of activities performed at the interface
between successive stages.
c) c. all processes in a supply chain are initiated in response to a customer order.
d) d. all processes in a supply chain are performed in anticipation of customer orders
19. All supply chain processes can be broken down into how many process cycle
a) 2
b) 3
c) 4
d) 5
20. The push/pull view of a supply chain holds that
a) the processes in a supply chain are divided into a series of activities performed at the interface
between successive stzages.
b) all processes in a supply chain are initiated in response to a customer order.
c) all responses in a supply chain are performed in anticipation of customer orders.
d) d. the processes in a supply chain are divided into 2 categories depending on whether they are
initiated in response to or in anticipation of customer orders.
21. Each cycle consists of ______ subprocesses
a) 4
b) 5
c) 6
d) 7
22. Pull processes is also referred as
a) Reactive Process
b) Analysis Process
c) Speculative Process
d) Supply Cain Process
23. Push processes may also be referred
a) Reactive Process
b) Analysis Process
c) Speculative Process
d) Supply Cain Process
24. The processes involved in the replenishment cycle include
a) retail order receiving.
b) retail order entry.
c) retail order trigger.
d) retail order fulfilment.
e) all of the above
25. The customer order cycle occurs at the
a) customer/retailer interface.
b) retailer/distributor interface.
c) distributor/manufacturer interface.
d) manufacturer/supplier interface.
26. The replenishment cycle occurs at the
a) customer/retailer interface.
 b) retailer/distributor interface.
c) distributor/manufacturer interface.
d) manufacturer/supplier interface.
27. The processes involved in the manufacturing cycle include
a) retail order receiving & entry
b) retail order trigger.
c) retail order fulfilment.
d) all of the above
28. The manufacturing cycle occurs at the
a) customer/retailer interface.
b) retailer/distributor interface.
c) distributor/manufacturer interface.
d) manufacturer/supplier interface
29. The procurement cycle occurs at the
a) customer/retailer interface.
b) retailer/distributor interface.
c) distributor/manufacturer interface.
d) manufacturer/supplier interface.
e) none of the above
30. The relationship between the manufacturer and supplier during the procurement cycle is very similar to
the relationship between
a) customer and retailer.
b) retailer and distributor.
c) distributor and manufacturer.
d) manufacturer and customer.
31. Which of the following is not an accurate statement about pull processes?
a) May also be referred to as speculative processes…
b) Execution is initiated in response to a customer order.
c) At the time of execution, demand is known with certainty.
d) May also be referred to as reactive processes.
32. Which of the following is not an accurate statement about push processes?
a) May also be referred to as speculative processes.
b) Execution is initiated in anticipation of customer orders.
c) At the time of execution, demand must be forecast.
d) May also be referred to as reactive processes...