How COVID-19-is-changing-consumer-behaviornow-and-forever
How COVID-19-is-changing-consumer-behaviornow-and-forever
COVID-19 is transforming
consumer lives - we have
is changing
covered a "decade in days"
in adoption of digital
consumer behavior
Three change forces—economic downturn,
preference shifts, and digital acceleration
Health and
Travel and mobility wellbeing
Reduction in tourist spend and travel retail Focus on health and hygiene
Increase in domestic tourism Acceleration of organic, natural, fresh
“80% reduction in international Fitness on demand
travel & related tourist spend” E-pharmacy & e-doctor at scale
Source: McKinsey analysis in partnership
with Oxford Economics
“Monthly year-over-year growth of organic produce in the US
increased by 10x in March compared with January and February"
Source: Organic Produce Network
Many of the trends
are accelerations
of past behaviors
We have covered a “decade in days”
when it comes to adoption of digital
Remote working
20x participants
on videoconferencing in 3 months
Real GDP
The authors would like to thank Christoffer Breum, Marco Catena, Becca Coggins, Jörn Küpper,
Simona Kulakauskaite, Luiz Lima, Jaana Remes, Kelsey Robinson, Hamid Samandari, Raghavendra Uthpala and Naomi Yamakawa
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