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ARSI UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS


Department of MANAGEMENT (MBA Program)

OPERATIONS MANAGEMENT(MBA 632) FINAL EXAM


Set by: Dr.Yehualashet Demeke
Date September 21, 2020 Time Allowed 2:00hrs Worth: 60%
Start Time: 4 Local Time Submission through email: 6: 20 local time
Name:________________________________________________________
ID.No.________________________ ADD ( )
 Late Delivery will be Rejected instantly!
Instruction: Answer the following Questions as it appears on the sheet without
interchanging order of questions. You can use computer typed form or can write
your answer on Clear paper and email me the picture if you have smart phone. I
only accept answer through Email not other platforms.
Discussion Questions
1. Define Operations strategy in your own way? How can we demarcate
operations strategy from operational excellence? What is the difference between
a ‘top-down’ and a ‘bottom-up’ view of operations strategy? What is the
difference between a ‘market requirements’ and an ‘operations resource’ view
of operations strategy?
Operations strategy is the means by which operations implements the firm’s corporate strategy
and helps to build a customer-driven firm. It links long-term and short-term operations decisions
to corporate strategy. It is the core of managing processes and value chains.

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2. What is job design? What are the key elements of job design? How do we go
about designing jobs and organizing work? Substantiate your answer with
appropriate examples?
3. Discuss different operations strategies in case of location choice for existing
organization and also explain factors to be considered while selecting the location
for the new organization? What objectives we can achieve through good plant
layout and what principles of layout we should follow?
4. How should each basic layout type be designed in detail? Support your
discussion with example?
5. Why is "quality of life" an element of intangible costs associated with location
decisions? Provide an example as part of your discussion?
6. What is capacity planning and control? How is capacity measured? What are the
ways of coping with demand fluctuation? How can operations plan and control
their capacity level?
7. Assume you are consulting owner of fast food restaurant regarding production
planning and control. How you may go about concerning the following:
1. Overall production planning and production control activities?
2. Planning for the demand fluctuation?
3. Items are prepared to order or with forecast and why?
4. Procedures to manufacture a given item?
5. Scheduling the orders?

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Good Luck!!!!

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