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Class test : LAB in Training & development

1 . Organizations develop through training and development which bring benefits to


employees as well as the organizations. Which of the following would not be regarded
as a common feature that would result from training in today's modern workplace?

a) Same job for life


b) Improve chances of promotion
c) Be able to move easily between jobs & other organizations
d) Develop a range of transferable skills

2. Which of the following statements is true with respect to training & development?

a) Training is the process of developing the ability to perform both present


& future jobs.
b) Devlopment is the process of developing the necessary skills to perform
the present job.
c) Training is used to devlop technical skills of non-managers.
d) Devlopment is used to devlop technical skills of non managers.

3. This is a conversation between a manager and an employee: "That's right. You're


more productive. From now on, I want you to go through the machines and perform
maintenance rather than just fix them." Identify the process which involves such
deliverance as part of one of its steps.

a) Coaching
b) Training
c) Teambuilding
d) Problem solving

4. Transfer of learning to the workplace needs to be made for the training programme
to have been successful. Which of the following can hinder this process?

a) All of the below


b) Ridicule from colleagues
c) Lack of managerial support
d) Low self efficacy

5 Which of the following problems may result due to skill gaps? Select all that apply.

a) Quality issues
b) Delay in developing new products
c) Increased business
d) Poor customer service.
6. Which of the following statements about the apprenticeship system is incorrect?

a) Technical training is supplemented with knowledge of work control& design.


b) Apprenticeships combine classroom teaching & on the job experience
c) The system is one of the best routes to achieving vocational qualifications
d) Full apprenticeships last two years
e) Apprentices are required to continue to participate in further education for the
duration of their vocational studies.

7 Which of the following statements are true? Select all that apply.

a) Many service workers work in security, care and personal services. 


b) Service workers include medics, teachers, and IT professionals. 
c) Most UK jobs are now in the service sector.
d) The service sector is dominated by high paid full time workers

8. What is the term used to describe the process of helping a new employee to settle
quickly into their job so they become efficient and productive workers?

a) action learning
b) discovery learning
c) sitting by Nellie
d) induction

9 What may be particularly necessary as part of the training process where people are
working in another country?

a) e-learning
b) discovery learning
c) cross-cultural training
d) activist learning

10. The system model of training contains three phases: ---------, Training &
development , Evaluation.
a) Preparation
b) Assessment
c) Introduction
d) Organizing

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