1 - BSBWHS521 Student Version

Student Name:
Student ID:
Assessment Summary
BSBWHS521 – Ensure a safe workplace for a work
Unit Details
area
This is a summative assessment, which requires each

Assessment Type student to have adequate practice prior to undertaking this
assessment
Assessment 1 Written Questions
Project 1 – Establish a WHS

Assessment 2 management system in a work area
Project 2 – Establish and

Assessment Methods maintain procedures for
Assessment 3
identifying, assessing and
controlling hazards
Project 3 – Evaluate and
maintain a work are WHS
Assessment 4
management systems
(WHSMS)
Version: 3.0 Gen Institute Pty Ltd © Page 1 of 85

Assessment | BSBWHS521
Contents
Assessment information......................................................................................................4
Purpose.........................................................................................................................4
Unit description............................................................................................................4
Key competencies........................................................................................................4
Foundation skills..........................................................................................................4
Performance evidence..................................................................................................5
Knowledge evidence....................................................................................................6
Relevant legislation......................................................................................................6
Assessment Conditions.................................................................................................6
Pre-requisites................................................................................................................6
Terminology used.........................................................................................................6
General Instructions to Students...................................................................................7
Dimensions of Competency.........................................................................................7
Completing the assessments/Expectations....................................................................7
Assessment outcome....................................................................................................8
Summary of assessment methods and tasks..................................................................8
Required resources.......................................................................................................9
Reasonable adjustment.................................................................................................9
Plagiarism policy..........................................................................................................9
Academic appeals.......................................................................................................10
Reassessment process.................................................................................................10
Assessment records....................................................................................................11
Declaration.................................................................................................................11
Assessment submissions and contact details...............................................................11
Assessment 1 – Written Questions....................................................................................................14
Instructions for Students............................................................................................14
Applicable conditions................................................................................................14
Resources required for assessment.............................................................................15
Comments if the answer is not satisfactory................................................................26
Assessment Outcome Record – Assessment 1 of 4 (To be completed by the Assessor)
.................................................................................................................................... 27
Assessment 2 – Project 1 – Establish a WHS management system in a work area..........................28
Performance Checklist and Assessment Outcome – Assessment 2, Part A 40
Role Play Observation Checklist and Assessment Outcome – Assessment 2, Part B 44
Performance Checklist and Assessment Outcome – Assessment 2, Part C 47
Assessment Outcome Record - Assessment 2 of 4 (To be completed by the Assessor)
.................................................................................................................................... 48
Assessment 3 – Project 2 – Establish and maintain procedures for identifying, assessing and
controlling hazards...............................................................................................................................49
Performance Checklist and Assessment Outcome – Assessment 3, Part B 60
.................................................................................................................................... 61
Assessment 4 – Project 3 – Evaluate and maintain a work area WHS management system (WHSMS)
...........................................................................................................................................................62
Performance Checklist and Assessment Outcome – Assessment 4, Part B, Tasks 1 -3
.................................................................................................................................... 69
Performance Checklist and Assessment Outcome – Assessment 4, Part C 75
Performance Checklist and Assessment Outcome – Assessment 4, Part D 77
.................................................................................................................................... 78
Appendices........................................................................................................................................79
Assessment information
Purpose This document represents the main assessment instrument for the unit of
competency BSBWHS521 – Ensure a safe workplace for a work area
Unit description This unit describes the skills and knowledge required to establish, maintain and evaluate
an organisation’s work health and safety (WHS) policies, procedures and programs in a
work area to ensure a safe workplace, according to WHS legislative requirements. It takes
a systems approach and addresses compliance with relevant legislative requirements.
The unit applies to those working in a range of contexts who have, or are likely to have,
responsibility for WHS as part of their broader management role. It is relevant for people
with obligations under WHS laws, for example persons conducting a business or
undertaking (PCBUs) or officers, as defined by WHS laws.
NOTES
1. The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS)
are equivalent, and generally either can be used in the workplace. In jurisdictions where
model WHS laws have not been implemented, registered training organisations (RTOs)
are advised to contextualise this unit of competency by referring to existing WHS
legislative requirements.
2. The model WHS laws include the model WHS Act, model WHS Regulations and
model WHS Codes of Practice. See Safe Work Australia for further information.
No licensing, legislative or certification requirements apply to this unit at
the time of publication.
Key 1. Establish a WHS management system in a work area

competencies 2. Establish and maintain effective and compliant consultative
arrangements for managing WHS in a work area
3. Establish and maintain procedures for effectively identifying hazards, and assessing
and controlling risks in work area
4. Evaluate and maintain a work area WHS management system
(WHSMS)
Foundation skills Reading skills to: Organises, evaluates and critiques ideas and
information from WHS laws, policies, procedures and programs
Writing skills to: Produces WHS policies, procedures and programs using
appropriate vocabulary, grammatical structure and conventions
Records WHS decisions according to organisational requirements
Oral Presents and seeks information from others using structure and
communication language suitable for the audience
skills to:
Provides information about WHS policies and
procedures and on resolution of WHS issues, varying the
level of technical vocabulary to suit the audience
Numeracy skills Selects from, and applies, an expanding range of mathematical and
to: problem-solving strategies in identifying financial and human
resources required to
support WHS requirements
Navigate the Monitors adherence to legal and regulatory rights and
world of work to: responsibilities for self and others in relation to WHS
Develops, implements and reviews WHS-related

policies, procedures and processes according to
legislative and organisational requirements
Interact with Plays a lead role in situations requiring effective collaboration,
others to: demonstrating the ability to guide discussions and negotiate
agreeable outcomes
Provides feedback to others in forms they can

understand and use
Get the work Develops plans or processes to manage relatively complex WHS
done to: management tasks, with an awareness of how they contribute to
operational and strategic goals
Uses systematic and analytical processes, setting goals, gathering

relevant information, and identifying and evaluating options
against agreed criteria
Considers whether, and how, others should be involved, using

consultative or collaborative processes as an integral part of the
decision-making process
Uses digital systems and tools to enter, store and retrieve relevant
information
Performance A person who demonstrates competency in this unit must be able to provide evidence of
evidence the ability to:
 establish, implement, maintain and evaluate one work health and safety management
system (WHSMS) for a work area of an organisation that complies with WHS laws,
and organisational policies and procedures.
During the above, the candidate must:

 establish, implement, maintain and evaluate effective and compliant consultative
arrangements for managing WHS, including:
o identifying duty holders
o identifying and approving required resources
o developing and implementing a training program
 establish, implement, maintain and evaluate procedures for effectively
identifying hazards, and assessing and controlling risks using the hierarchy of
control measures.
Knowledge Students must develop knowledge of the following areas to successfully complete this
evidence unit:
 details of relevant WHS laws relating to ensuring a safe workplace

 WHS organisational policies, procedures, programs and practices required for the
performance evidence
 hazard identification and risk-management processes
 key principles, uses and components of the hierarchy of control measures and
procedures for applying it in the workplace
 organisational and WHS legislative reporting requirements.
Relevant  The Privacy Act, 1988
legislation  Age Discrimination Act 2004
 Disability Discrimination Act
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984
 Work Health and Safety Acts (States and Territories)
Assessment Assessment must comply with WHS laws, legal responsibilities and duty of care required
Conditions for this unit. It must be conducted in a safe environment where evidence gathered
demonstrates consistent performance of typical activities undertaken by individuals
carrying out WHS duties in the workplace, and must include access to:
 organisational WHS policies and procedures required to demonstrate the performance
evidence
 WHS laws required to demonstrate the performance evidence
 case studies and, where possible, real situations
 opportunities for interaction with others.
Assessors of this unit must satisfy the assessor requirements in applicable vocational
education and training legislation, frameworks and/or
standards.
Pre-requisites NIL
Terminology The following terms are used in each assessment task to guide the student and assessor as
used to what is expected from each assessment task:
1. Instructions: Provides a brief description about the assessment task and broadly
indicates what the Student is required to do.
2. Conditions of assessment: Outlines the conditions in which the
assessment must be undertaken. In some cases, it will give options for
the student about what to base the assessment task on and whether it is practical
demonstration or project.
3. Description of task/decision making rules: Advises the student and the assessor of the
task description and the criteria that the assessment must meet in order for a
satisfactory result to be awarded.
4. Due Date - the date on which assessment falls due.
General This document contains both the assessment instrument and the instructions for gathering
Instructions to and interpreting evidence in an assessment process.
Students
The document also includes references to relevant checklists, templates and other
resources required as part of the assessment conditions, that you must complete as part of
the assessment requirements.
 This pack includes all the assessment tasks you will need to successfully complete in
order to be competent in the unit/s of competence listed above.
 There are four (4) assessment tasks in this pack. To attain competence in the unit/s
you must satisfactorily:
o complete all written questions in this assessment tool
o complete and submit the project/s outlined in the assessment guide
o demonstrate skills as directed by your Assessor
 Competency depends on consistently demonstrating the skills and knowledge that
enable you to complete workplace tasks confidently in a variety of situations.
 If you have any difficulties in understanding any of these forms or instructions, please
speak to your trainer/ assessor.
 You must attach the Assessment Coversheet to each submission.
You must keep copies of the completed assessment for your records.
Dimensions of You will be considered to be competent when you are able to demonstrate application of
Competency knowledge and skills to successfully complete work activities in a range of situations and
environments as follows:
 Task skills – Performing the task/job to the required standard
 Task management skills – Performing more than one thing at a time and managing
the tasks correctly
 Contingency management skills – Responding appropriately to
irregularities and breakdowns in routine within a job or workplace
 Job/role environment skills (outcomes) – Dealing with the
responsibilities and expectations of the work environment
Completing the Assessors must ensure that students completely understand the assessment process and
assessments/Ex various assessment tasks before undertaking the assessments. This assessment tool is
pectations structured in a way that each assessment task
clearly outlines the:
 Instructions for completing the assessment task;
 Conditions in which the assessment must be conducted;
 Evidence that must be presented by the student; and
 Decision-making rules by which the evidence will be judged.
Every assessment task will require satisfactory completion in order for students to be
deemed Competent. The students will need to adhere to
any guidelines on length of answers required where stipulated.
Assessment Your Assessor will:
outcome o complete the Assessment Outcome Record for each assessment task
o provide you with feedback for all assessment tasks
o mark the assessment task as satisfactory or unsatisfactory
o sign the Assessment Outcome Record
 You must sign and date the Assessment Task Outcome Record and read, understand
and acknowledge the feedback.
 The Assessor will record the assessment outcome (Competent or Not competent) for
the unit of competency, and will include any relevant comments on the Assessment
summary cover sheet.
 Should your performance in a task be deemed ‘Not Satisfactory’, you will be advised
of the outcome and will be given one more opportunity to re-submit satisfactory
evidence within the timelines advised by your assessor.
 If you fail to achieve the required outcome after this opportunity, you will be deemed
‘Not Competent’. Please read the reassessment procedure in the later part of these
instructions.
 You must access, read and understand the Gen’s complaints and appeals process,
which allows you to challenge an assessment decision, if you would like to be
reassessed.
 If you are found to have plagiarised or copied work from another student or any other
sources, your assessment submission will not be accepted (please refer to Gen’s
Plagiarism Policy).
You may refer to the Student Handbook for more information.
Summary of The assessment methods that are used in this assessment tool are:
assessment Assessm Method of
Description
methods and ent Task Assessment
tasks 1 Questions You are required to answer 10 short answer
questions related to this unit
2 Project & Role- Establish a WHS management system in a
play work area
3 Project Establish and maintain procedures for
identifying, assessing and controlling hazards
4 Project Evaluate and maintain a work are WHS
management system (WHSMS)
Required Each assessment task in this assessment tool outlines specific resources that the student
resources must have access to as part of the assessment process. Assessors must ensure that students
have appropriate access to these resources before any assessment is conducted.
Textbook/ Online learning resources
Computer with Internet access for research purposes and word processing
Interaction with others for role play Pen
and paper as required
APPENDIX A – Record of WHS Consultation
APPENDIX B – WHS Action Plan Template
APPENDIX C – Induction Session Plan Template
APPENDIX D – WHS Training Record Template
APPENDIX E – Register of Injuries Template
APPENDIX F – WHS Improvement Action Plan Template
Reasonable Gen Institute enables reasonable adjustments to be made to assessment procedures for
adjustment students with special needs, such as people with disabilities or with language or literacy
difficulties.
If you are unable to complete the assessment in this format, you must inform your
assessor and they may arrange for you to take the assessment in an alternative format.
Plagiarism Gen Institute takes a systemic approach to the treatment of plagiarism in academic work.
policy The policy is intended to promote honesty in learning and assessment and respect for the
work of others. Contravention of this policy will result in students being penalized.
 Please read the plagiarism policy available in your student handbook and to be aware
of the consequences and to understand your rights and responsibilities.
 In order to be assessed as competent (C) in this unit you need to provide evidence that
demonstrates you can perform the required competencies to the necessary standard.
 In order to avoid plagiarism, you must acknowledge and reference sources of research
that you use in your written work, and must give credit appropriately.
 You must use the APA 6th Referencing style. You must contact your assessor for
guidance on how to reference.
 You could also complete a free tutorial on referencing at The Basics of APA Style®
 The following are some types of references that must be acknowledged:
o Direct quotations – using another person’s exact words, placing
words in quotation marks (for shorter quotes) or indent paragraphs (for longer
quotes).
o Paraphrases of another person’s words or ideas – using someone else’s ideas in
your own words. When you paraphrase, you must cite the source of the ideas
o Summarise another person’s ideas – a short summary of the original text,
including only the main points of the original author’s ideas or argument. To
avoid plagiarism, you must cite the source whenever you summarise another
person’s work.
o Tables, figures, graphs, diagrams or images obtained from any source – you must
acknowledge the original source of all tables, figures, graphs, diagrams or images.
o Information obtained from lectures and personal communication – you must
acknowledge the source of the information.
Academic  Where a student wishes to appeal an assessment they are required to notify their
appeals assessor in the first instance. Where appropriate the assessor may decide to re-assess
the student to ensure a fair and equitable decision is gained. The assessor shall
complete a written report regarding the re-assessment outlining the reasons why
assessment was or was not granted.
 If this is still not to the student’s satisfaction the student shall formally lodge an
appeal by submitting a written letter within one week of receiving the results using the
form 10.1 for Complaints and appeals outlining the reasons for the appeal. They shall
lodge this with student administrations department and the appeal shall be entered into
the ‘complaints and appeals register’.
 The Course coordinator shall be notified and shall seek details from the assessor
involved and any other relevant parties. A decision shall be made regarding the appeal
either indicating the assessment decision stands or details of a possible re-assessment
by another assessor appointed by Gen.
The student shall be notified in writing of the outcome with reasons for the decision. The
student shall also be provided the option of activating the external appeals process if they
are not satisfied with the outcome. The student is required to notify Gen if they wish to
proceed with the external
appeals process.
Reassessment 1. Student will be assessed as being competent only upon satisfactory completion of all
process the assessments in a unit.
2. If a student is not able to demonstrate satisfactory completion of all of the required
assessments of the unit, the result for that unit will be recorded as Not Competent.
3. If a student has submitted all the tasks and successfully completed
more than 50%* of the assessment tasks for a unit, they will be provided with specific
feedback and invited to re-submit their assessment.
4. If a student has submitted and not successfully completed more than 50%* of the
assessment tasks for a unit, they will be required to undertake the unit again.
5. In the case of re-submission, the following actions shall occur:
 The student must apply for resubmission within one week of the result is made
available to him/her. This means that the student is responsible to acknowledge
that he/she has received the result and has been deemed NC for the units of
competency undertaken.
 Reassessment may need to be arranged every weekend on Saturday evenings in
order to minimize disruption.
6. If a student is assessed as “Not Competent’ after the resubmission, he or she will be
identified as a student-at-risk and an Academic Performance Improvement (API) Plan
will be created during an Intervention Strategy Meeting between the Gen’s Operations
Manager, Trainer & Assessor and student. The date for a third assessment will be
nominated by the student in consultation with Trainer & Assessor, but should be no
longer than 1 month from the previous re-submission date.
7. One re-submission is allowable per unit per student free of cost. Additional re-
submissions will be charged at $200.
If the student remains ‘Not Competent’ after a third re-submission, he or she will be
notified that this result is final and he or she will be unable to successfully complete the
course in which they are enrolled at this point.
* Due to the variance in the amount of work completed for each assessment task in a unit,
50% will be determined by the number of assessment tasks submitted as opposed to the
amount of evidence submitted.
Assessment We are required to retain a copy of your assessment and all other
records evidentiary records. If you require a copy of this assessment submission please be sure
to copy it prior to submitting it to us.
Declaration You must sign the student declaration confirming the authenticity of your submitted work,
understanding the requirements to complete the assessment tasks and that the assessment
process including the provisions for re-submitting and academic appeals were explained
to you and that you understand these processes on the assessment summary cover sheet.
Gen Institute cannot assess any submitted work until the declaration is
received.
Assessment You must submit this completed assessment tool to your trainer on the due date. Please
submissions and feel free to contact us if you have any questions regarding the assessment process:
contact details Phone: 03 9642 2193
ASSESSMENT COVER SHEET
This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file.
Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to this form.
Student ID
Student Name:
No:
Contact
Email:
number:
Unit Code &
BSBWHS521 – Ensure a safe workplace for a work area
Title
First Submission Subsequent submission
 
Result
Please attach the following documentation to this form S = Satisfactory NS
= Not Satisfactory
Assessment 1
 Written Task  S | NS

Assessment 2  Project 1: Establish a WHS management system in a  S | NS

work area
Assessment 3  Project 2: Establish and maintain procedures for  S | NS


Assessment 4  Project 3: Evaluate and maintain a work are WHS  S | NS


Final Assessment Result for this unit (Student
will be assessed as being competent only upon satisfactory
Competent Not Competent (Comments)
completion of all the
above mentioned assessments)
 
The Evidence provided is:
 Valid  Sufficient  Authentic  Current

Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The assessment process including the
provisions for re-submitting and academic appeals were explained to me and I understand these processes. I understand the
consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of
information I have used for the purpose of this assessment.
Type your Name, do not use Sign tool

Student’s Signature: Date: / /
Final feedback:
Assessor: I declare that I have conducted a fair, Type your Name, do not use Sign tool
valid, reliable and flexible assessment with this Signature:
student, and I have provided appropriate
feedback. Date: / /
Administrative use only
Entered onto Student Management

Database
Date Initials
USE FOR REASSESSMENT ONLY
Assessment Task No/s
Components
Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The assessment process including the
provisions for re-submitting and academic appeals were explained to me and I understand these processes. I understand the
consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of
information I have used for the purpose of this assessment.
Type your Name, do not use Sign tool

Student’s Signature: Date: / /
Result of Reassessment  Competent - C

 Not Yet Competent - NYC
(Please circle the Final Assessment Outcome)
Feedback to Student (Please provide general feedback on the Student’s performance)
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Trainer/Assessor Signature Date
Administrative use only
Entered onto Student Management

Database
Date Initials
Assessment 1 – Written Questions
Instructions for Students
 This is the first of the four assessment tasks you must complete satisfactorily to be deemed competent in this
unit.
 Read the Assessment description carefully.
 In this task, you must answer ten (10) questions that cover the knowledge requirements of this unit.
 You must respond to all questions and submit them to the Trainer/Assessor.
 You must answer all questions to the required standard (e.g. provide the specified number of points) to be
deemed satisfactory in this task.
 Assessment may be submitted in Microsoft Word format or may be handwritten. Clearly label your work with
your name, unit code, unit title, Assessment Task and respective Question number with the answer to all the
documents and sheets that are attached to your submission.
 Read the Plagiarism policy and procedure carefully to understand the consequences that you could face if
your work is plagiarized.
 Seek clarification regarding the assessment required to be done, if you do not understand the task.
 Ask for reasonable time from Assessor for preparation of project or Assessment.
 Seek information on additional reading material and reference for completion of the assessments.
 Students with special needs can seek assistance from assessors depending upon the nature of the need.
 Submit this document along with your assessment work.
 Your Trainer/Assessor will provide you feedback and notify you about the results within two weeks of
submission.
Applicable conditions
 This is an open book task and you may refer to your learning materials or your research of external resources.
 Assessment may be completed in your own time and is due one week after the module end date.
 You must complete this task independently.
 The Trainer/Assessor may ask you relevant questions on this assessment task to ensure that this is your own
work, or to confirm your knowledge to close any gaps they may identify as not evidenced in your written
responses.
 No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not
Satisfactory.
Resources required for assessment
 You will need the following materials/ resources for this task:
o Textbook/ Online learning resources
o Computer with Internet access for research purposes and word processing
o Pen and paper as required
Written Questions
Briefly describe the following:

 The WHS Act
 WHS regulations
1  WHS compliance codes
 two Codes of Practice that make up the legislative framework for WHS specific to the state/ territory
in which you live/study/work
Your response should be no longer than 250 words in total.

 Satisfactory  Not Satisfactory (Comments)
What is the purpose and role of organisational policies and procedures for WHS? Respond in no more
2
than 80 words.
3 What is a WHS management system? Respond in no more than 80 words.

Briefly explain the five steps an organisation needs to take to develop and implement
4 an effective WHS /Management System (WHSMS). Respond in no more than 200 words.
Briefly describe (in 10-15 words) any four common organisational policies which are focused on
5
maintaining a safe and healthy workplace.
6 Briefly describe (in 10-15 words) any four examples of written WHS procedures.

Explain the four-step hazard identification and risk management processes an organisation needs to
7 follow to ensure a safe workplace. Respond in no more than
300 words.

Describe the hierarchy of risk control, their uses and at least one example each of how these controls
8
are applied in the workplace. Respond in no more than 300 words.

Discuss the obligations of a business in relation to WHS, and the consequences to the business of not
9 complying with WHS requirements. Respond in no more than 200
words.
Identify the organisational and WHS legislative reporting requirements of a business. In your response,
10 provide a brief rationale for and three examples of each. Respond in
no more than 150 words.

Comments if the answer is not satisfactory
This form is completed by the assessor and used for comments if the answer is not satisfactory
Q.no Comments
Question 1:
(Click)
Question 2:
Question 3:
Question 4:
Question 5:
Question 6:
(Click)
Question 7:
Question 8:
Question 9:
Question 10:
Based on the Comments above Please Redo / Rewrite those particular answers and resend your
Completed Reassessment for correction
Assessment Outcome Record – Assessment 1 of 4 (To be completed by the Assessor)
Assessment task: Question and Answer
Student ID and
name
Unit of
Competency BSBWHS521 – Ensure a safe workplace for a work area
Code and Title:
Feedback to student:
Attempt 1
Attempt 2
Assessment Outcome: (tick)
Attempt 1: Satisfactory Not Satisfactory

 
Attempt 2: Satisfactory Not Satisfactory
 
Student Signature: Date: / /
Assessor Name:
Assessor Signature: Date: / /

Assessment 2 – Project 1 – Establish a WHS management system in a work area
 This is the second of the four assessment tasks you must complete satisfactorily to be deemed competent in
this unit.
 This assessment is made up of three (3) tasks.
o Part A – Establish a WHS management system
o Part B – Role Play: Establish participation arrangements for managing WHS
o Part C – Provide information about consultation and participation outcomes
 Read the scenarios given and complete the tasks that follow.
 You must attempt all criteria to the required standard (e.g. fulfil assessment criteria mentioned in the
performance checklist) to be deemed satisfactory in this task.
 You must complete this task by following all given instructions, for the trainer/assessor to assess competency
in this assessment task.
 Clearly label your work with name, unit code and unit title to all the documents and sheets that are attached to
your submission.
 Review the role play observation Checklist so that you are familiar with the behaviours that you are expected
to perform during the observation.
 Review other resources, related to the task you are going to perform.
 Ask for reasonable time from Assessor for preparation of Assessment.
 You will need to complete this project in your own time and submit it as per the Gen’s requirements.
 You must complete the task independently.
 You can refer to the textbook, learning materials or your research of external resources in completing this task.
 Time limit for role plays is 10 minutes, unless otherwise specified.
responses.
 The Trainer /Assessor will assess your practical skills, technique and knowledge as you complete this
assessment task.
 All criteria listed in the performance checklists guide must be completed satisfactorily to the standard
described.
 No marks or grades are allocated for this assessment task. The outcome of the task will be Competent or Not
competent.
 You must express all answers/responses in your own words or acknowledge the sources of reference materials
used.
 If you are found to have plagiarised or copied another student’s work, your assessment submission will not be
accepted (please refer to the Gen’s Plagiarism Policy).
You will need the following materials/ resources for this task:
 Textbook/ Online learning resources

 Computer with internet access for research and word processing
 Interaction with others for role play
 Appendix A: Record of WHS Consultation
Scenario
The Lollipop Shop is a company which supplies its customers with the best of Australian and overseas lollies,
drinks, candy and party goods. The company has several stores throughout Victoria and also has an online store.
The company prides itself on a vast range of products as well as their exceptional customer service and product
knowledge.
The following is an extract from the Strategic Business Plan of The Lollipop Shop:
Vision
The Lollipop Shop will be a community-oriented establishment that brings people together for a sweet, as well
as healthy, experience.
Mission
The mission of The Lollipop Shop is to be valued as Melbourne’s favourite candy store chain, by selling high
quality products that everyone, including those who have special dietary requirements, will enjoy.
Values
Quality and customer oriented
Innovative and dynamic
Reliable and principled
Equality and diversity
Sustainability.
CEO
(Owner)
General Manager
HRFinance ManagerManager
StoreStoreStore ManagerManagerManager
SalesSalesSales AssistantsAssistantsAssistants
Figure 1 The Lollipop Shop Organisational Chart
Background
The Lollipop Shop was established in 2005 by the owner John Sweetman. Starting with one store in suburban
Melbourne, he has multiplied the business manifold and now this business has three stores and a thriving online
store. Over the last few years, The Lollipop Shop has gained over its competitors by introducing a range of
alternatives to the traditional sweets, such as sugar free, vegan, gluten free, etc.
The following are extracts of the company’s policies and procedures.
Work Health and Safety/ Occupational Health and Safety Policy and Procedure Our
policy
At The Lollipop Shop, each and every employee is responsible for maintaining a safe working environment for
themselves and their customers.
We will make every reasonable effort to ensure that:

 accidents are prevented
 hazards are removed or controlled
 employees are protected from injuries
 customers are protected from injuries
 health is preserved and promoted
 our store is clean and uncluttered at all times
 our products are displayed in a way that is safe to both staff and customers
 we work as a team to achieve our aim of a safe and healthy workplace
All staff are encouraged to contribute their ideas for improving store safety.
Should an accident or incident occur in the store, it must be reported according to store procedures. By observing
these guidelines, The Lollipop Shop will continue to be a great place to work and shop.
The company’s responsibilities
The Lollipop Shop is legally required to ensure that the workplace is safe for all employees, customers and
visitors. The store's safety, however, is not the sole responsibility of only
managers – every team member must remember that they are responsible for safety too.
Employee responsibilities
It is the employees’ responsibility to report anything they consider to have the potential to be a safety hazard, to
their manager and/or team mates.
If they see a safety hazard they must report it and be prepared to handle emergencies
and/or incidents.
OHS/WHS Committee
Because The Lollipop Shop has three stores in Victoria, we have elected to have an committee comprising OHS
the management team members, Store Managers and store staff.
The Lollipop Shop’s health and safety management system principles and objectives
In order to ensure a healthy and safe working environment, we will:
 establish and maintain a safe and healthy workplace

 ensure we comply with all relevant legislation
 provide written procedures and instructions for safe working practices and material safety data sheets (MSDS)
as required
 provide appropriate support, instruction, training and supervision to employees to ensure safe working
practices
 consult employees and affected persons on health and safety issues
 set and monitor clear performance goals for prevention and lessening of illnesses and injuries in the
workplace for employees, contractors and visitors (including clients and customers)
 detect hazards leading to assessment and appropriate control activities for all risks in the workplace
 commit to participation in workplace health and safety matters by all senior managers, line managers,
supervisors and staff (including employee representatives)
 access and provide appropriate information relating to working safely and the training required for
organisational employees to carry out their duties in a safe manner
 establish and commit to health and safety management systems for all work areas
 work towards continual improvement by participating in internal/external audits and systematic management
review.
Customer Service Charter
Our commitment to you:
 To treat you with respect, courtesy and confidentiality, by approachable staff

 To provide a safe and welcoming environment, where you will feel at ease.
 To fulfil enquiries and requests in a timely manner
 To provide fair and equal access to a wide range of products and services
 To provide written policies on the various aspects of The Lollipop Shop’s operations.
Diversity Policy and Procedure
The purpose of the diversity policy is to promote an organisational culture that

values diversity and tolerates differences. This policy applies to all staff.
The Lollipop Shop will:

 recognise that each employee brings their own unique capabilities, experiences and characteristics to their
work.
 value diversity at all levels of the company in all that we do
 believe in treating all people with respect and dignity
 work towards creating and fostering a supportive and understanding environment for all
 recognise the importance of reflecting the diversity of our customers and markets in our workforce
 recognise diversity such as differences in ethnicity, gender, language, age, sexual orientation, religion, socio-
economic status, physical and mental ability, thinking styles, experience, and education
 train managers in managing diversity to ensure that employees are treated fairly and evaluated objectively
 provide all employees diversity training to raise awareness about issues surrounding diversity and developing
diversity management skills.
 provide a safe and pleasant environment for our employees
 offer work arrangements to suit the requirements of a diverse workforce, such as flexible working time
arrangements, education assistance, network and support groups, open communications, mentor programs
 monitor and review annually on the organisation’s progress with respect to this policy.
 Related legislation and policies - Anti-discrimination, Recruitment and Induction policy, Privacy,
Confidentiality, WHS policy
Grievance/Dispute Resolution Policy and Procedure
The purpose of this policy and procedure is to provide a mechanism for employees to raise a grievance arising
from their employment. This policy applies to all staff. Dispute resolution refers to the processes by which
disputes are brought to an end.
Grievances and dispute resolution procedure
 Employees who consider that they have a dispute or grievance should raise the matter with their immediate
supervisor as a first step towards resolution.
 The two parties should discuss the matter openly and work together to achieve a desired outcome. Employee
may bring along a representative to this meeting.
 The Manager should check for clarification of the issue to ensure they fully understand the employee’s
concern.
 If the matter cannot be resolved between the employee and manager, it should be referred to senior
management.
 If it cannot be resolved at senior management level, it may need to be referred to an independent body such as
the Fair Work Commission.
 Relevant legislation and policies include Privacy Act 1988, WHS Legislation, Anti- discrimination legislation,
Diversity Policy, Privacy and Confidentiality policies, and WHS policy.
The following are the job descriptions of various team members:
General Manager
The General Manager’s role is to ensure strategic goals are met by setting operational policies, creating and
maintaining budgets and managing employees.
The General Manager’s responsibilities are:
Develop strategic plans for optimised productivity
Review and improve organisational effectiveness by developing processes, overseeing employees, establishing a
highly motivated work environment, and creating innovative approaches for improvement
Uphold standards of excellence and quality
Seek out opportunities for expansion and growth by developing new business relationships
Adding to the range of products and services, by sourcing new products from all over the world and introducing
innovative services
Provide guidance and feedback to help others strengthen specific knowledge/skill areas
Develop, implement, and maintain budgetary and resource allocation plans
Delegate responsibilities to the employees to perform them while enforcing all policies, procedures, standards,
specifications, guidelines, training programs, and cultural values
Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
Store Manager
The Store Manager runs store by carrying out marketing and operational plans and monitors
daily operations to boost and generate sales.
They should work closely with members of the marketing and the sales team to execute marketing strategies and
complete sales targets respectively.
The Store Manager’s responsibilities are as follows:

 Develop store strategies to raise customers’ pool, expand store traffic and optimize
profitability
 Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
 Ensure high levels of customer satisfaction through excellent service
 Complete store administration and ensure compliance with policies and procedures
 Maintain outstanding store condition and visual merchandising standards
 Report on buying trends, customer needs, profits, etc.
 Propose innovative ideas to increase market share
 Conduct personnel performance appraisals to assess training needs and build career paths
 Deal with all issues that arise from staff or customers (complaints, grievances etc)
 Be a role model for the store staff
Sales Assistant
A sales assistant’s role requires a high level of customer interaction as they act as primary point of contact for
customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and
timely manner. Therefore, sales assistants should have good customer facing and communication skills.
Their Sales Assistant’s responsibilities are as follows:

 Greet customers who enter the store
 Determine customer requirements and advise on product range, alternatives, price, etc.
 Work within established guidelines, particularly with specific brands
 Demonstrate and explain to customers the establishment's goods and services
 Accept payment for goods and services by a variety of payment methods and preparing sales invoices
 Work within established guidelines, particularly with specific brands
 Deal with customer refunds
 Deal with customer complaints.
 Balance cash registers with receipts
 Maintain customer sales records and profiles for targeted advertising
 Identify customer buying trends
 Work as a team with others, offering guidance and support as well as delegating tasks
 Assist with the ongoing management of stock such as product inventories and participating in stocktakes
 Stack and display goods for sale
 Keep the store tidy and clean, this includes vacuuming and mopping
 Maintain security within the store and be alert for shoplifters and fraudulent credit cards etc.
Current issues
There have been some incidents in the various stores of The Lollipop Shop, such workplace injuries andas thefts,
some near-misses.
The specific areas of concern are as follows:

 manual lifting of cartons and boxes in the
 manual handling of boxes and cartons
 slips, trips and falls on the part of shelf stackers
 electrical safety
 cash handling problems, such as shortages and thefts
 workers experiencing fatigue
There is a lack of systematic WHS recordkeeping on the part of the individual stores, which
develop
meansand
the implement
company isanot
WHSablemanagement system.
to track these issues to implement measures to improve WHS performance and
compliance. Therefore, the company has planned that every store will
It is the responsibility of the three Store Managers of The Lollipop Shop to:
 maintain store security and oversee the security measures to minimise the potential risk of loss to the store, its
equipment or stock.
 maintain and ensure workplace safety for employees, by making the workplace hazard free and ensuring
employees feel safe working in the workplace.
 maintain outstanding and safe store condition to ensure a safe, secure and positive shopping experience for
customers.
The General Manager has allocated in each two hours of training hours per employee, per store, once
quarter, for the new WHSMS. This means there will be two training sessions in six months.
The following table provides the number of staff members who will attend training:
Melbourne City Store Glen Waverly Store Ringwood Store

Store manager 1 Store manager 1 Store manager 1
Sales assistants 6 Sales assistants 5 Sales assistants 4
The following table provides the approximate costs for human and physical resources.
Wage/ Lost productivity

Total cost
Resource Entitlements cost cost
($ hourly)
($ hourly) ($ hourly)
Store managers 50 50 100
Sales assistants 30 30 60
WHS consultant / Trainer 120 N/A 120
Venue, equipment hire 80 N/A 580
Part A – Establish a WHS management system
You are the Store Manager for Melbourne City store of The Lollipop Shop. You lead a team of
six sales assistants. (Refer to the position descriptions given in the scenario).
According to the General Manager’s directive for all store managers to develop and
implement a WHSMS for their stores, you are required to review all the information provided to you and
prepare to establish a WHS management system in your store.
Therefore, you have been asked to read the available data on The Lollipop Shop’s policies and procedures and,
assuming that this is all the information there is for store managers to use, assess the completeness and
compliance of the policies and procedures with legislation.
1. Research the internet using the links given below to policy identify the key elements that the WHS
must include.
You may visit the following websites for information:

 WorkSafe Victoria website at www.worksafe.vic.gov.au
 Comcare website at https://www.comcare.gov.au/roles
2. Identify three areas that are missing and need to be added to the existing WHS policy and procedure to make it
suitable for a retail store, and write brief policy statements on the three areas you have identified as missing.
Health and protection systems modelling

· Show an undertaking that will provide strong health and safety performance;
Daily debates on safety; ensuring that safe work practises are followed;
Encourage staff to immediately disclose all accidents, threats and safety issues
evaluation of the job danger and not the continuation of an operation before control is accessible
Sufficient
· To foster a good culture of workplace health and safety where staff feedback is respected
· Encourage and enforce the policies and procedures for ASQA WHS
· Engagement in threats and dangers detection and evaluation
• Management, if necessary, of other custom holders (i.e. contractors).
Then update the existing WHS policy and procedure with policy statements you have
developed. You must ensure the wording suits the style of the existing policy and procedure.
Guidelines for supplements used in WorkSafe's publication Health and safety consultations — A
workplace textbook, WorkSafe's HRS policies on consulting and a summary on how inspectors are
coping with individual problems to involve details on employer compliance.
The suggested causes shall be discussed and the danger associated with this or related occurrence, fails
or hazards shall be avoided or reduced. Suggestions should be created
• WHS rules, norms and procedures, and requirements in industry;
• Be possible to repair and be regulated by management
• Include short and long-term steps if applicable
• Alternative approaches to contributing factors should be offered when appropriate
3. Identify duty holders and define WHS responsibilities for all workplace personnel in the work area according
to WHS legislation.
Then, update the WHS policy and procedure with this information. You must ensure the
wording suits the style of the existing policy and procedure.
Holder of duty WHS
Workers – Managers shall communicate with employees personally affected in the above matters to the degree that is fairly feasible
HSRs – HSRs may engage in all advisory sessions on topics that concern the health and welfare of participants of their assigned work
community or are likely to affect them. HSRs must still engage.
Procedures for hazard and risk management modified
Bounce Fitness takes these measures to ensure adequate detection, review, assessment, management and control of all risks:
1. Building a context – Bounce Fitness requires into consideration the essence of the threats involved with strategic and tactical goals in
defining and handling threats.
2. Risk assessment-the overall risk assessment, risk analysis and risk assessment process.
3. Risk Identification — Identification of risk factors, effect regions, effects and future repercussions to establish an extensive danger list
that adversely or positively affects the goals of the company.
4. Examination of threats – Taking into consideration the spectrum of factors, threats, results and potential of a risk ranking. This ranking
is used to assess the best measures to resolve these threats.
5. Risk Assessment – A coherent overall ranking and rating framework should be used to identify the degree of risk found during risk
analysis and assign priority.
6. Contact and consulting-In order to succeedingly incorporate risk procedures into the enterprise, good communication, consulting and
training in risk management are required.
7. Risk treatment – One or more risk modification solutions are selected, including financing and other services.
8. Continuous analysis and analysis of risk assessments are important in order to protect the quality and appropriateness of the
management's care plans
4. Based on your research, develop an outline of a WHS Management System for the
Melbourne City store of The Lollipop Shop, which Includes:
 relevant legislations and codes applicable to The Lollipop Shop

 a summary of the policies you have identified as reflecting the organisation’s commitment to complying
with the WHS laws
 management commitment, responsibilities and accountability of duty holders
 consultative arrangements for WHS
 summary or an overarching approach to the following procedures that will be added to the WHSMS
Manual as they are developed and published on the Intranet site:
o Hazard identification and risk control
o WHS communication and consultation practices
o Safe Work Practices
o Emergency Management
o Manual handling
o Incident reporting
o Consultation with employees
o Information, instruction and supervision
o Worker/staff training
o Record management
You may prepare your document in MS Word. It should not exceed 4 pages. You must use
appropriate vocabulary, grammatical structure and conventions.
All sources you access and used for the purpose of developing this WHS system must be listed and referenced
in a references section at the end of the document. For example, if you have accessed a website, you must
provide the URL.
You may visit the following websites for information:
 WorkSafe Victoria website at www.worksafe.vic.gov.au
 Comcare website, at https://www.comcare.gov.au/roles)
 Examples of WHSMS:
o https://www.comcare.gov.au/about/forms- publications/documents/publications/safety/work-health-
and-safety-management- plan-template.pdf
o http://www.consortio.com.au/wp-content/uploads/2016/05/WHSMS.pdf
The WHS training framework for other courses is based on the same training framework
The development plans contain the following main elements:
Training criteria review (TNA) Training requirements
Creation of the curriculum
Delivery of training resources
WHS training applicable and acceptable
In lollipop shop Track and analyse the efficiency and importance of instruction.
The needs for WHS training throughout the department are identified
Present direction, inductivity as well as required instruction in the G6 (QH-POL183) Human Resources Policy.
Functional field managers could create a TNA
Training needs to help manage risks.
Working area.
Account will be taken of the following in order to define the organisational needs:
– the organisation's framework, strategies , processes and personnel
– jobs and skills in practical fields and –
Enough knowledge to securely conduct stuff. The attributes of the WHS are concerned
Information needed by the controlled strategic people
Job areas operational.
– mandatory legal and internal policy requirements
the company
– mission and risk identification –
– Consultation of staff
Info-manufacturers / culture – staff
– established services for preparation
– Structures of control
– Corporate WHS performance (e.g. accident and event data).
The same review may be:
– the need to train all WHS employees
– the need to consider the roles of WHS administrators
Supervision included
– unique high risk and intrinsic activities and fields of operation.
Practice is carried out (e.g. patient or physical duties)
– particular, legally binding activities or fields of work
Which staff should be mindful of (e.g. toxic substances, noise)
– threats arising that are desirable for knowledge and skills
Awareness about a certain category about staff ( e.g. contractor safety)
Management, functional modifications in scope, functioning nanoparticles)
The educational and development needs of WHS citizens should be told

Topics such as:
a role shift for an employee, or a career return
Long miss. Long miss. Long miss. Long miss.
Observation of conformity or completion of activities – e.g.
The employee would not obey a secure job instruction. The workers should be
The retraining phase needed. Needed.
The selection method – for instance:
– In lollipop shop a chosen applicant should recognize all work needs and address them, but
was not eligible to have restricted access places,
Work in the job comfortably. The task is performance-based
This course is over.
5. As the Store Manager of the Melbourne City Store, identify resources required to implement the WHSMS for
your team, by preparing a list of resources required, as follows:
 human resources – people who will be involved
 physical resources – venue and equipment hire costs
 financial resources – training costs, cost of human resources – such as wages and lost productivity costs.
The General Manager has allocated two hours of training hours per employee, per store, once in each quarter,
for the new WHSMS. This means there will be two training sessions in six months.
You must refer to the information on staff numbers per store and costs associated with training given in the
scenario.
– A screening procedure should be evaluated using a procedure of testing and evaluation

Candidates. Candidates. The assessment can indicate the desired needs of the nominee
Keep studying other aspects of WHS.
Performance and progress (PDP) assessments and job priorities.
For example, a worker may recognize by using dangerous chemicals
PDP seeks to develop its awareness on harmful chemicals
Work more comfortably and easily.
Factors like these may also influence a particular worker's training needs:
Experience experiencing
Qualifications currently required
Past of civilization
A stroke.
Workers are subject to compulsory training, including pupils and volunteers.
The healthcare preparation framework for the customer which be applied by the provider. Until arrival on location, be the e-
learning module or an analogous induction handbook. When the contractor is present, more details will be given
Compulsory awareness, facts or guidance considered
The oversight of the Contractor Officer.
6. Prepare a covering email to all the General Manager, providing a brief summary of:
 the WHSMS
 the changes you have made to the WHS policy
 the estimated costs required as part of the implementation.
You should request the General Manager for their feedback and approval for the WHSMS as well as the
proposed training costs.
To,
General manager,
Lolipop Shop,
Subject: WHSMS implementation
Respected Sir,
All WHS training programs and development requirements shall be evaluated as
Further:
– if a policy reform is inspired
– when the working practices are changed
– at times as part of the health monitoring of the company
Monitoring system and timetable for review
Reduce and eliminate damage to the workplace;

continuous evaluation and improvement; and
Security is guaranteed.
The first segment deals specifically with existing risk assessment and control practices and procedures. Organizations must
then implement ways to evaluate these practices and improve them throughout their operations. The system must also
comply in your state or territory with OSH / WHS legislation. The expected cost of the training can be 500 dollars.
You should attach the outline of the revised WHS Policy and Procedure, outline of WHSMS and the Estimated
costs to the email and send it to the CEO (your assessor) on an email address specified by your assessor.
Your email should be written using appropriate vocabulary, grammatical structure and conventions.
Submission requirements
At the end of this task, you must submit the following, by email, to your assessor:
 Revised WHS policy and procedure (with the additional information and information about
• Outline
WHSofduty
the WHSMS
holders and their responsibilities)
 List of resources and estimated costs for implementing the WHSMS for the store
 Covering email to the General Manager
Performance Checklist and Assessment Outcome – Assessment 2, Part A
Student ID and name
Unit code and title BSBWHS521 – Ensure a safe workplace for a work area
Course code and title BSB51918 Diploma of Leadership and Management
Did the student: Satisfactory
Research and identify key elements that the WHS policy must include  Yes  No
Identify three areas that are missing and need to be added to the
existing WHS policy and procedure to make it suitable for a retail store  Yes  No
Research and identify WHS duty holders and their duties and
responsibilities in the work area  Yes  No
Update the existing WHS policy to include the policy statements on the
three areas researched as well as the information on duty holders and their  Yes  No
responsibilities
Prepare an outline of a WHSMS for the organisation’s needs, which includes
 relevant legislations and codes applicable to the organisation
 a summary of the policies you have identified as reflecting the
organisation’s commitment to complying with the WHS laws
 management commitment, responsibilities and accountability of duty holders
 consultative arrangements for WHS
 summary or an overarching approach to following procedures that will be added
to the WHSMS Manual as they are developed and published on the Intranet site:
o Hazard identification and risk control
o WHS communication and consultation practices
o Safe Work Practices  Yes  No
o Emergency Management
o Manual handling
o Incident reporting
o Consultation with employees
o Information, instruction and supervision
o Worker/staff training
o Record management
Identify the human, physical and financial resources that may be

required for WHSMS implementation  Yes  No
Identify research sources used, in a references section  Yes  No
Submit WHSMS for approval and feedback with a covering email
providing a summary of the enclosed documents  Yes  No
Use appropriate grammar and vocabulary in all documents  Yes  No
Adhere to page and word limits.  Yes  No
Result:  Satisfactory  Not Satisfactory  Not Assessed

Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have
provided appropriate feedback.
Assessor Name:

Part B: Role-play – Establish participation arrangements for managing WHS
You are to organise and conduct a 15 minute brainstorming session to get ideas from the store staff to set up and
maintain consultation requirements for a WHS management system for the store.
The purpose of th e brain storming activity is to consult team members to establish participation
arrangements for managing the WHS for your work area.
You must read the scenario above and prepare for the following activities.
In groups of 5-6, you and your classmates must take turns in leading a brainstorming session. Each student’s
session should not be longer than 10 minutes, during which the student will lead the discussions and document the
team’s ideas for establishing a consultative WHSMS.
This is a role play, and:
 your assessor will organise a time and place for the brainstorming activity and divide the class into groups of
5-6 for the purpose of this assessment activity
 each student in the small group will take turns to play the Store Manager and get 10 minutes to lead the
discussion during the activity, with all other group members playing the roles of sales assistants in the sales
team
 your assessor will assess each individual student’s performance in a separate Role Play Observation checklist.
When it is your turn to play the role of Store Manager and lead the brainstorming session, you must:
 welcome the group and introduce the purpose of the brainstorming session
 introduce the topic and discuss the purpose of the meeting
 provide a brief overview of WHS legislative requirements – why it’s important for the work
area to have a consultative arrangement for a WHS Management System and what is
required of the business according to WHS legislation
 seek input from the team about what they think are the WHS specific needs of the store
 work with the team to identify and resolve any ONE of the following issues raised through participation and
consultation arrangements, such as:
o gaps in the health and safety processes and the type of training required to close the
gaps including details such as timing, type and frequency of training
o lack of facilities for employees – work stations, rest area, storage, hand wash, etc.
o issues with work environment that the management has not addressed
o arrangements for WHS consultations within the team and externally
o issues with machinery, equipment or materials
o incidents or accidents which have occurred and measures to control
 discuss and finalise details such as who is to take further action and by when (your team doesn’t need find
solutions, but must make arrangements to take the matter up further and
decide those details, such as action on, to be done by date, etc.)
 make notes on the feedback and input provided, and include details of who you consulted
with, the date and time of consultation.
You will be provided with flipcharts, butcher’s paper, markers, etc. for the brainstorming activity
If the assessment is to be conducted online, you will need to ensure access to:
 a computer that has Internet access
 online video conferencing software such as Zoom or Skype
 note pad and pen
Your assessor will advise you of the date, time and location for the meeting. Your assessor
will organise volunteers to play the roles of staff.
Your assessor will observe your performance as Store Manager, leading the brainstorming, and assess you using
the Role Play Observation Checklist for this task.
 At the end of this part, you must submit a Role Play Observation Checklist completed by your assessor, and
The organisation's readiness to handle threats must therefore be established in effective processes. Adequate risk assessment controls and established threats
should be actively defined. The measures need contact at all stages of the organisation. Policy risk assessment should have written direction on the WHS
priorities and goals. The programmes will need to assess the health and safety liability of any individual participating in danger and hazard management. It
should define who is liable for which region of concern and who is reporting on who is required to minimise the risk.
Both stakeholders ought to recognise their position and protection obligations in the WHS Act. The WHS Act is available online to educate people about how
to understand certain activities. The courses are independent and available to personnel, supervisors and agents
A health and safety Management Method will further split the framework configuration into main components of an effective WHSMS. Details of the
framework must be applied for each method. What are the most critical elements:
plans for safety; plans;

Policies and procedures;
training; training; training;
monitoring; monitoring;
and supervision; and supervision;
Reports.-Reports. Reports.-Reports.
signed by you and your assessor.

Role Play Observation Checklist and Assessment Outcome – Assessment 2, Part B
Student ID and name
Date of observation
Comments
Did the student demonstrated the Check (X)
(How did the student demonstrate this?)
following actions and behaviours
during the brainstorming session: Y N
Formally welcome the group
 
Introduce topic to be discussed in the session
 
Provide a brief overview of WHS
legislative requirements
 
Establish the expectations of staff in
relation to their participation in the
brainstorming activity  
Work with the team to identify and
negotiate agreeable outcomes to resolve
issues raised through participation and
consultation arrangements, such as: (Any
ONE issue)
 gaps in the health and safety processes and
the type of training required to close the
gaps
 lack of facilities for employees – work
stations, rest area, storage, hand wash, etc.
 issues with work environment that the
management has not addressed
 arrangements for  
WHS
consultations within the team and
externally
 issues with machinery, equipment or
materials
 incidents or accidents which have occurred
and measures to control
Discuss and finalise details such as who is

to take further action and by when
 
Interact with the group using questioning,
listening to elicit opinions and paraphrasing
to confirm and  
clarify understanding
Engage in discussions using appropriate
vocabulary, varying the level of technical
vocabulary to suit  
the audience
Provides feedback to others in forms they
can understand and use  
Play a lead role in effectively collaborating
with team and guiding discussions to
negotiate agreeable  
outcomes
Use appropriate non-verbal features
 
Make notes on the feedback and
input provided, and include details of the  
session
Conclude own segment of the
meeting by thanking everyone  
appropriately.


Student Declaration
I have read and agree with this report.
Student Signature: Date: / /

Part C – Provide information about consultation and participation outcomes
You will now be required to report the outcomes of the consultation with your team to the General Manager of
the company (your assessor).
1. Complete the Record of WHS Consultation (template provided in Appendix A) with

 Who was involved
information in consultations
regarding:
 Key issues for consultation identified

 What decision has been made and why
 Who is to take action and by when
2. Send an email to the General Manager (your assessor) attaching the completed Record of
WHS Consultation.
 The purpose of the email is to provide information about the WHS consultation and
participation outcomes to the General Manager and asking for thei r feedback and
approval for the arrangements.
 Your email should be written using appropriate vocabulary, grammatical structure and conventions.
 At the end of this task, you must send an email to the General Manager (assessor) with the Record of WHS
Consultation attached.
Organizations use enforcement strategies to identify comprehensive health and safety procedures in numerous operating environments and sectors. This written guidelines
on health and safety will ensure that all personnel recognise their responsibilities under a safety plan. The laws and schedules support all in taking responsibilities.
Health and safety administration systems and practises include an overall safety strategy compliance process. For each company, they need to build their own method. The
strategy can provide document information, checks and event reporting.
WHSMS preparation is a broad category. Besides the WHS training workshops, companies must educate their workers. Each employee, consultant, volunteer, visitor and
agent needs to understand the business, the workplace and each other's responsibilities under the WHS Act.
Performance Checklist and Assessment Outcome – Assessment 2, Part C
Student ID and name

Completed the record of WHS consultation correctly according to
organisational requirements  Yes  No
Prepare and send a covering email to the General Manager attaching
the record of the WHS consultation with staff  Yes  No
Seek feedback and approval from General Manager on the actions to
be taken  Yes  No
Use appropriate vocabulary, grammatical structure and conventions.  Yes  No

Assessor Name:

Assessment task: Project 1: Establish a WHS management system in a work area
Student Name and ID:
Unit of Competency Code

and Title:
Attempt 1:
Attempt 2:
Attempt 1:  Satisfactory  Not Satisfactory

Assessor Name:

Assessment 3 – Project 2 – Establish and maintain procedures for
 This is the third of the four assessment tasks you must complete satisfactorily to be deemed competent in this
unit.
 This assessment is made up of two (2) tasks.
o Part A – Develop procedures for effectively identifying hazards, and assessing and controlling risks in work
area
o Part B – Identify hazards and assess workplace change due to pandemic
your submission.
responses.
 Trainer /Assessor will assess your practical skills, technique and knowledge as you complete this assessment
task.
described.
 No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not
satisfactory.
used.
accepted (please refer to the Gen Plagiarism Policy).

 Computer with Internet access for research purposes and word processing
 Appendix B: WHS Action Plan Template
Part A: Develop procedures for effectively identifying hazards, and assessing and controlling risks
in work area
This is a continuation of the scenario in Assessment 2.
The General Manager has approved the outline of the WHSMS and recommendations for the amendments to the WHS
policy as well as the training costs that you had submitted.
Now you have been asked to prepare some of the key procedures to support the WHS management system you
have proposed.
You may source the procedures from the internet and adapt them to meet The Lollipop Shop’s needs.
All sources you access and used for the purpose of developing the procedures must be listed
and referenced in a references section at the end of the document. For example, if you have
accessed a website, you must provide the URL.
You are to develop procedures for:

 hazard identification and assessment and control of associated risks, including identifying hazards and
controlling risks at the planning, design and evaluation stages of any workplace change
 procedures for selecting and implementing risk controls according to the hierarchy of control measures and
WHS legislative requirements
You may refer to the following resources:

 https://www.safeworkaustralia.gov.au/book/model-code-practice-how-manage-work- health-and-safety-
risks#2-step-1how-to-identify-hazards
 https://www.westernsydney.edu.au/ data/assets/pdf_file/0020/12917/12917_Hazard_Ident
ification,_Risk_Assessment_and_control_Procedure.pdf
Lollipop shop takes these measures to ensure adequate detection, review, assessment, management and
control of all risks:
1. Building a context – Bounce Fitness requires into consideration the essence of the threats involved
with strategic and tactical goals in defining and handling threats.
2. Risk management-the total risk assessment, risk analysis and risk assessment process.
3. Risk Identification — Identification of risk factors, effect regions, effects and future repercussions to
establish an extensive danger list that adversely or positively affects the goals of the company.
4. Examination of threats – Taking into consideration the spectrum of factors, threats, results and
potential of a risk ranking. This ranking is used to assess the best measures to resolve these threats.
5. Risk Assessment – A coherent overall ranking and rating framework should be used to identify the
degree of risk found during risk analysis and assign priority.
6. Contact and consulting-In order to succeeding incorporate risk procedures into the enterprise, good
communication, consulting and training in risk management are required.
7. Risk treatment – One or more risk modification solutions are selected, including financing and other
services.
8. Continuous analysis and analysis of risk assessments are important in order to protect the quality
and appropriateness of the management's care plans
Student ID and name

Develop procedure for hazard identification assessment and control of associated risks,
including in the planning, design and evaluation stages  Yes  No
of any workplace change
Develop procedures for selecting and implementing risk controls according to the
hierarchy of control measures and WHS legislative  Yes  No
requirements.
Use appropriate vocabulary, grammatical structure and conventions.  Yes  No


Assessor Name:

Part B – Identify hazards and assess workplace change due to pandemic
Scenario
The Coronavirus disease (COVID-19) pandemic, which is an infectious disease caused by a newly discovered
form of coronavirus, started in Hubei Province, China, in December 2019.
Within weeks, it spread to many continents and countries, creating an unprecedented situation for everyone.
The first cases in Australia were noted at the end of January 2020 and by March 2020, all
businesses have started implementing infection control, social distancing risk control measures.
All businesses have a duty to make ensure they continue to eliminate or reduce risks and hazards at work, monitor
the health of employees and monitor the conditions at any workplace under their management and control.
COVID-19 spreads from person to person in a similar way to the flu:

 from close contact with an infected person
 from touching objects or surfaces contaminated by the sneeze or cough of an infected
person and then touching your eyes, nose or mouth.
Businesses therefore are required to undertake a risk assessment of their existing WHS systems to prevent and
contain infections to make sure the business is addressing COVID-19 risks.
The General Manager has asked all Store Managers to conduct a workplace risk assessment for their own stores to
identify inadequacies in existing risk controls and suggest resources that should be provided to enable
implementation of new measures.
You have been provided with an extract of the existing risk register for the Melbourne City Store, which was
completed in February 2020 at the beginning of the COVID 19 pandemic spread in Australia.
With the situation COVID 19 situation changing and worsening continuously, businesses need access with the
latest information on the COVID-19 response, how this affects businesses, how to keep their workplace safe and
advice on how to plan for dealing with the current situation and anticipate likely developments.
The General Manager has asked you to identify requirements and suitable sources for expert WHS advice, and
should this advice be required.
The Lollipop Shop
COVID 19 - Risk Register – February 2020 update
Location: Melbourne City Store
Hazard Consequenc Probability Level Current controls Actione Status Review/
es of risk d by Monitoring
COVID Staff or other Unlikely, High, Cleaning and Store Complet Internal
-19 customers there while disinfecting in Manage e Audit
accordance with
from catching have there r Daily
guidance
custom COVID-19 been very are from Safe Work inspections
ers (could result few cases only a Australia and
who in serious locally. few public health
are illness or local authority.
Frequently touched
infecte death). cases
surfaces including
d the counters, handrails,
conse doors, till,
quen phones,
ces keyboards and
EFTPOS facilities
may
are regularly
be
cleaned.
severe
.
COVID Other staff or Unlikely, High, Cleaning and Store Complet Consult
-19 customers there while disinfecting Manage e with
from catching have there is r workers at
done in
staff COVID-19 been very are accordance with next staff
who (could result few cases only a guidance meeting for
are in serious locally. few from Safe Work any
infecte illness or local Australia and feedback
d death). cases Health authorities. on revised
Rosterrevised so
the staffare roster
conse rostered with
quen the same
ces colleagues each
may shift to
minimise exposure.
be Brief staff on
severe symptoms of
COVID-19 and
have been told to
stay home if they
aren’t
feeling well.
Task 1
 You must conduct research on the internet and other available resources such as newspapers, and assuming
you are in March 2020, when the COVID 19 spread peaked (worsened) in Australia, to conduct a risk
assessment to:
o reassess the impact, the likelihood of occurrence and level of the two risks already identified in the register
in the current situation
o check whether the existing control measures are effective in the current situation,
o determine and propose at least two additional your store should take to control the two
risks
o determine what resources are required to implement the new control measures in your store
o determine one source of expert advice, such as a consultant or a regulatory body that could provide expert
comments on the effectiveness of the controls you have proposed
 Prepare an action plan using the table below for the two additional control measures for your store, for each
risk originally identified in the risk register.
 The new control measures you propose must be in accordance with the hierarchy of controls, comprising
elimination, substitution, isolation, engineering and administration and PPE.
 You have been provided with an example to help you.
THE LOLLIPOP SHOP

WHS ACTION PLAN
What do you need to do? How will you do this? By when What supplies
should this do you need?
happen?
Ensure all frequently Identify high use areas, create a roster As soon as Disinfectant wipes/
touched areas and for cleaning these areas are cleaned possible sanitiser sprays and
surfaces remain clean at several times a day paper
all times disposable
towels
The protection of visitors The committee should consider how By end of the shift Increased security in
and staff should be defects may be corrected. The meetings the shop
discussed, minutes written should also review threats relevant to
and managers and the business (e.g. hotel protection
departmental management updates). They can also scan protection
represented appropriately. logs and documentation of accidents
and inquiries.
A written Emergency and Crisis As soon as possible Ready the risk register
Guests who need help in an Management Plan should be included in with color markings so it
emergency evacuation should every hotel. A diligent individual who is easy to locate
always be noted on a register. manages and changes the schedule should evacuation area.
be accountable. Evacuations relating to
guests with special needs, e.g. disabled or
elderly guests located on the lower floors,
should also be subject to any special
contingencies or provisions. Staff should
not be captured in emergencies without
knowing the proper procedure to safeguard
themselves and guests, in particular
vulnerable guests.
In a hotel restaurant, food Check for the appropriate preparation and/or As soon as possible Make sure all hygienic
protection is paramount. A ambassador to the food protection course requirements are
successful hotel restaurant will for all those dealing around food. Hygiene fulfilled
produce good visibility and and food quality manuals and other services
profits but you can see are accessible at the United Kingdom Food
personalised customizations go Standards Department.
out of the winder if visitors ram
the hotel in a case of eating
poisoning (or 5) or loss of
hygiene and cleanliness.
As you often work with food, Some restaurants can now need you, when As soon as possible Make sure the
utensils and prospective clients, operating in your particular setting, to use a cleanliness is ensured.
it is necessary to keep your facemask and guants. If this is the case,
hands cleaned and sterilised make sure that the wearing and replacing
routinely in order to prevent anystill meets the company guidelines
cross contamination..
Task 2
When you complete the reassessment of the risks and identify the additional risk control
measures, you must send an email to the General Manager giving them a brief summary of
the action plan for implementing the revised controls and request them to approve the additional resources
required for Implementing the controls.
You must also mention at least one source of expert advice that could be used if further
advice is needed to confirm the actions to implement the controls.
 Prepare a covering email to all the General Manager, providing:
o advice on the inadequacies in the existing risk controls according to the hierarchy of control measures and
WHS legislative requirements
o a brief summary of the action plan you have prepared for implementing the proposed new controls you
have attached, and
o the sources for seeking guidance about the effectiveness of the control measures from the identified expert
source.
 You should request the General Manager for their feedback and approval to go ahead with the consultation and
the implementation of the control measures.
 You must also request the General Manager to make the identified resources available at the earliest to control
the risks.
 You must attach the table to the email and send it to the CEO (your assessor) on an email address specified by
your assessor.
 Your email should be written using appropriate vocabulary, grammatical structure and conventions
Respected sir,
Managers responsible for their area's day-to-day activities are liable

Ensure the protection and safety of the working community, including: The following:
• Maintaining the protection and security of buildings, job processes and the workplace community In other buildings such
as malls, shopping outlets will also be placed without the need to unlock windows while a shop is out. The air in a retail store
will start accumulating mould, fungi , bacteria or specific vapours from the items used without correct ventilation. The
Supermarket, Wholesale and Store Union suggests implementing a mechanical device that cycles in fresh air and circulates it
throughout your store, in either the main level and back rooms, to ensure safe air quality is preserved in your retail shop.
When a mechanical air machine still operates, be sure that it functions correctly and employ a technician to repair it should it
stop operating.
Health threats as far as their occupational monitoring is concerned;
− Guaranteed healthy and health-free usage of either plant or substance; •
• Supplying staff, contractors, and details, training and oversight
to operate safely for visitors;
• Provision of suitable welfare services for all employees;
• Contact, exchange and contact of WHS knowledge with personnel through agreed advisory
and mechanisms;
· Maintain respect to existing WHS legislation and laws and standards of practise
Competing.
• The WHS Management Structure is efficiently applied in its fields of authority, for example.
This will be in the portfolio for the general officer.
· Local settlement of WHS problems and elimination / controlling of threats in areas
Monitor and advise on WHS problems when required
· Daily health and safety contact and consultation.
Task 3
You must assume that in response to your email, the General Manager has provisionally
approved the control measures and the resources required to implement the measures, subject to the advice of the
WHS expert you have identified in your email. The General
Manager has asked you to contact the WHS specialist to conduct an audit of your store and
approve the action plan.
You must prepare a draft email to be sent to the expert, which:
 briefly introduces your company / store and the action plan you have prepared, and
 request the specialist to organise the audit of the store and review the plan for effectiveness of the control
measures.
Your email should be written using appropriate vocabulary, grammatical structure and conventions
If you are situated in your convenience shop, you will figure out how to take protective precautions in the event of
a natural disaster. You should, for example, take extra care if you are in an environment where earthquakes are
frequent by not piling inventory up over the customers' ears, as the earthquake should fall. When there are
tornadoes in your region, prepare a schedule to alert consumers of any watches or notifications instantly. If
necessary, get a protected subroom installed below ground to wait for impending tornados from you, staff and
every client. Keep survival packs, like water and non-perishable items, in the event of the catastrophe where staff
and consumers are unable to escape your shop.
Delinquency
If you've witnessed shopping or other crimes in your shops or have perpetrated related crimes in the surrounding
retail locations, your clients' and workers' wellbeing could be at risk if your facilities are criminally harmed. You
should brace for crime by taking steps which could involve the implementation of an alarm device, the
implementation of surveillance cameras in multiple locations of your shop and the appointment of a security
officer who can track your shop for business hours.
Illumination
Low lighting can build the environment you like in your retail shop, but it can contribute to more injuries and
robberies. Bad lighting may promote theft without being visible to shoplifters. This will also be challenging for
consumers or staff to see things on the ground and so they can move and break. Keep decent lighting at the front
and store ends of the store.
Education of workers
A range of incidents in your shop may need a first-aid qualified team member to work with. If an employee cuts
his unpacking material , for example, he would need to be prepared to adequately purify and bandage the wound
in order to deter infection. If a consumer starts shivering on candy which you placed in the front register on the
other side, one of your staff might save his life by managing the Heimlich move and releasing the candy from the
throat. Hire an emergency relief nurse to educate the workers in practical first aid and manage first aid equipment
in emergencies.
At the end of Task 1, Task 2 and Task 3, you must submit the following, by email, to your assessor:
 Outline of the action plan and sources of expert advice
 Covering email to General Manager
 Email to WHS consultant
Performance Checklist and Assessment Outcome – Assessment 3, Part B
Student ID and name
 Reassess the impact, the likelihood of occurrence and level of the identified COVID
19 risks
 Check whether the existing control measures are effective in the current situation
 Determine and propose at least two additional measures to control the identified
risks
 Determine resources required to implement the new control measures in the store
 Determine one source of expert advice on the effectiveness of the proposed controls
 Prepare an action plan using the table below for the two additional control measures  Yes  No
for the store, for each risk originally identified in the risk register
 Ensure new control measures proposed are in accordance with the
hierarchy of controls
 Draft and send email to the General Manager attaching the Action plan and seek
their feedback and approval for resources, including  Yes  No
expert advice.
 Draft an email to the WHS consultant requesting their expert advice
and consultancy services.
 Yes  No

Assessor Name:

Project 2: Establish and maintain procedures for identifying, assessing and

Assessment task:
controlling hazards
Unit of Competency Code

and Title:
Attempt 1:
Attempt 2:

Assessor Name:

Assessment 4 – Project 3 – Evaluate and maintain a work area WHS
 This is the four of the four assessment tasks you must complete satisfactorily to be deemed competent in this
unit
 This assessment is made up of four (4) tasks.
o Part A – Develop a WHS induction and training program and session plan for all workers
o Part B – Use and maintain a system for WHS recordkeeping and incident reporting
o Part C – Evaluate the WHSMS to align with organisational WHS objectives
o Part D – Develop a continuous improvement plan for the implemented WHSMS
your submission.
responses.
 The Trainer /Assessor will assess your practical skills, technique and knowledge as you complete this
assessment task.
described.
 No marks or grades are allocated for this assessment task. The outcome of the task will be Competent or Not
competent.
used.
accepted (please refer to the Gen’s Plagiarism Policy).

 Computer with Internet access for research purposes and word processing
 Appendix C: Induction Session Plan Template
 Appendix D: WHS Training Record Template
 Appendix E: Register of Injuries Template
 Appendix F: WHS Improvement Action Plan Template
Part A: Develop a WHS induction and training program and session plan for all workers
Scenario
The WHS Consultant has approved your COVID 19 risk action plan and the General Manager has ensured all the
required resources are provided.
The General Manager has asked you to prepare a WHS induction and training session plan that is to be used to
train all staff on implementing the new control measures to maintain workplace health and safety during the
COVID 19 pandemic.
Task 1
You are required to:
 create a training/induction session plan, using the template provided in includes: Appendix C,
which
o objectives of the session
o topics you will cover must include:
 Introduction to COVID 19 safety risks
 Employer obligations for health and safety
 Employee obligations for health and safety
 Information about measures to be implemented to maintain workplace health and
safety
 What everyone can do to maintain their personal health and safety during COVID 19
o List of training aids/resources (any two)
 plan be for a 20-minute session.
 use suitable level of technical vocabulary to suit audience.
Task 2
You are then to assume that you have successfully completed the induction to the sales team in your store.
You are now required to refer to the scenario and the Induction/training session plan you have created and record
the details of the training/induction you have conducted, using the WHS Training Record template provided in
Appendix D.
At the end of Tasks 1 and 2, you must submit the following to your assessor:
 Completed Training/ Induction Session Plan
 Completed WHS Training Record
Student ID and name
Did the student submit a Team Review Form that: Satisfactory

Create a training/induction session plan, using the template provided, covering:
 objectives of the session
 topics as given in the task  Yes  No
 List of training aids/resources (any two)
Record the details of the training/induction using the WHS Training

Record  Yes  No
Use suitable level of technical vocabulary to suit audience.  Yes  No

Assessor Name:

Part B: Use and maintain a system for WHS recordkeeping and incident reporting
Scenario
It is now one month since the specific health and safety measures for COVID 19 were implemented at The
Lollipop Shop.
On 25th April, Tom Alter, one of the sales assistants in your team reported OHS/WHS issues related to hand
hygiene. Tom said he had been having issues with the use of hand sanitiser and latex gloves as part of the PPE
control measures implemented for the previous one week.
He had not had to use hand sanitiser regularly before, and the sudden and persistent of hand sanitiser with a high
alcohol content, caused him to have hand dry skin and has left them with hard and painfully chapped hands.
Tom added, that since he was having issues with using hand sanitisers, he started wearing the latex gloves purchased
in bulk by the store. Unfortunately, persistent use of the gloves also has given him allergic reactions, such as:

 dermatitis on hands, with itchy skin and crusty skin lesions
hay fever symptoms, such as running nose and itchy eyes, sneezing or coughing, wheezing
and breathing difficulties.
When you offered to arrange medical treatment for Tom, he indicated that he had already consulted his GP and he
had been advised to take anti-allergy medication and some topical dermal cream.
You have asked him to take medical leave until his GP gives him a clearance to resume work.
Following this report, you conducted an urgent meeting to consult with the team and the HSR, and the team
shared the following concerns:
 Alcohol is a skin irritant and dries out skin, especially sensitive, damaged or fragile skin. It
could cause conditions such as eczema, which causes itching, dryness and sensitivity.
 There are concerns that the hand sanitisers could lead to users developing resistance to
antibiotics.
system, which protects your body against disease, or cause hormone problems.
 Latex allergy is quite serious and if one person has developed this, other staff may soon
develop allergies.
•TheSome sanitisers
following contain
measures weretriclosan,
proposedatocompound
control the that
risks:could potentially harm the immune
 The best quality hypo-allergenic hand sanitiser will be purchased.
 Staff will be encouraged to wash hands with soap and water for 20 secs where possible as
an alternative to hand sanitiser.
 All staff will be required to declare if they have a history of dermatitis or allergy to alcohol
prior to using hand sanitisers or gloves.
 Staff will be provided with non-latex gloves.
 Staff will be instructed to remove gloves when not necessary.
According to the WHS legislation:

 employers must keep a Register of Injuries at each workplace for employees to record any workplace injury or
illness.
 an injured worker (or someone acting on their behalf) must notify the employer in writing of any work-related
injury or illness within 30 days of becoming aware of the injury or illness.
 employers must provide written confirmation to the injured worker that they received notification of the injury
or illness.
 employers should provide a signed and dated copy of this entry to the injured worker.
 the injured worker must complete a Worker’s Injury Claim Form, available from the Australia Post should
they wish to make a WorkSafe claim.
Task 1
 Read the scenario above and complete the Register of Injuries form (Appendix E) with details of the issue.
Task 2
 Read the scenario above.

 Prepare a draft covering email to the CEO of the company giving them a brief summary of
the issue and resolutions proposed and implemented, and asking them to go through the form and
acknowledge that they have received the form.
Task 3
 Read the scenario above.

 Prepare a draft email to be sent to Tom Alter, as part of the employer’s obligations to provide written
confirmation to the injured worker.
 In the email, you must confirm that you have received notification of the injury or illness and ask Tom to go
through the attached signed form to understand the summary of the issue
and resolutions proposed and implemented by the company.
 You must also inform Tom Alter on how he can make a WorkSafe claim, if they wish to.
At the end of Tasks 1, 2 and 3, you must submit the following to your assessor:
 Completed Register of Injuries form
 Draft of email to CEO
 Draft of email to Tom Alter
Performance Checklist and Assessment Outcome – Assessment 4, Part B, Tasks 1 -3
Student ID and name
Complete the Register of Injuries form with details of the issue  Yes  No
Prepare a covering email to the CEO of the company giving them a
brief summary of the issue and resolutions proposed and implemented, and asking for  Yes  No
acknowledgement of receipt
Prepare a draft email to be sent to the injured worker confirming receipt
of notification, asking for acknowledgement and advising them on how to make a  Yes  No
WorkSafe Claim
Use appropriate vocabulary, grammatical structure and conventions  Yes  No

Assessor Name:

Part C: Evaluate the WHSMS to ensure aligned with organisational WHS objectives
Scenario
It is now a year since you implemented the WHSMS at your store, and time to evaluate the WHSMS, according to
the schedule.
You have access to the following documents:

 Checklist for the WHS Management Standards – which are the objectives of the company for compliance and
continuous improvement of WHS performance
 Extract of results of the staff climate survey for the Melbourne City Store
 Extract of a report prepared by an external WHS consultant
 Extract of WHS data (Incident and Injury Register) for the Melbourne City Store.
The Lollipop Shop

WHS Management standards
1. Active and visible leadership

a. WHS is the standing first agenda item for all management and team meetings
b. Senior managers engage regularly with staff to demonstrate safety leadership
c. Managers and supervisors are actively involved in the risk management process
2. Safety Planning
a. The “top 5” WHS hazards or hazardous tasks in all operational areas for each store are identified and
recorded
b. The “top 5” are assessed and prioritised using a risk matrix and suitable risk controls are planned to
eliminate or reduce risks
c. Resources are allocated to address the priority WHS issues
d. WHS actions are assigned to individuals at each store and reasonable timeframes set for completion
e. Progress towards the achievement of planned activities is regularly reported to senior managers
3. Consultation and participation

a. Workers are given opportunity to express their views and contribute to decisions impacting their safety
b. Managers are responsive to WHS issues raised by workers and provide feedback in a timely manner
c. The Health & Safety Representative for each store is invited to attend management meeting to
contribute to the discussion on WHS management
4. Risk management
a. Risk management steps are applied to identify and assess hazards and hazardous tasks specific to each
store
b. Attention is given to medium and high risk activities
c. Attempts are made to eliminated hazards and hazardous tasks
d. Where elimination is not possible, risk controls are allocated with reference to the hierarchy of controls
e. Risk assessments and safe work procedures (SWP) are documented for ‘High’ risk and ‘Very High’
risk activities for each store
f. Implemented risk controls are monitored at least annually to ensure they are effective
g. Quarterly walk-through workplace inspections are carried out on all work areas in each store
5. WHS training and instruction

a. New workers must complete the WHS induction within their first week at work
b. Staff who manage other staff (Supervisor) must complete WHS training for managers and supervisors
c. Supervisors must review the training needs of workers and assign other relevant WHS Training
d. Workers are instructed on relevant SWPs and provided with ongoing supervision
6. Emergency management
a. Emergency wardens and first aid officers are appointed for each store
b. Workers are provided with training and opportunities to practice emergency procedures
c. Details of local emergency warden, first aid officers, etc. are communicated to the working group
d. Workers are regularly reminded to review the Emergency planning guidelines at least annually
e. Emergency evacuation exercises are conducted at least annually
7. Incident/hazard reporting and management

a. All workers know how to report an incident (including near misses) or hazard
b. Incidents and hazards are immediately reported to supervisors and formally recorded in the
Incident/Accident Register within 24 hours
c. Supervisors investigate incidents to identify root causes and plan corrective action
d. Corrective action plans are submitted to the management within 7 days of the initial report
e. Corrective actions are completed within agreed timeframes and closed off and recorded in the
Corrective Actions Register.
Extract of Staff climate survey results for the Melbourne City Store
Staff climate survey results
 A store alarm system has been set up. However, the management has not yet approved setting up
surveillance cameras in different parts of the store. We worry about the safety and security of the customers
and employees.
 The promised annual first aid training or refresher training to all staff has not been provided.
 There was one WHS induction specific for the COVID 19 measures, however, there hasn’t been an
assessment of the training needs of workers for general WHS Training/ refresher training.
 Safe work procedures (SWP) have not been documented for some ‘High’ risk and ‘Very High’ risk
activities.
 Staff Intranet is still being developed, therefore we cannot access key policies easily.
 Not all staff have knowledge of procedures for reporting injuries and illnesses.
 Although we use contractors, there are no management standards set for, and no formal procedures in place
for the management of contractors for compliance with WHS
Extract of a report prepared by an external WHS consultant
WHS Policy
 The WHS policy was developed in consultation with staff and defines objectives and responsibilities.
 It was revised last year to include
o definitions of duty holders under WHS legislation
o procedures for Safe work practices, Hazard inspections, Manual handling, Incident reporting
o details of the consultative process.
 There is a document and version control system for all WHS documents.
 WHS record keeping policy and procedure is in place
 The HSR from each store is invited to staff meetings related to WHS.
WHS Training
 Supervisors are supposed to review the training needs of workers and assign other relevant WHS Training, but
this is not consistently done, and some planned training programs have not been conducted
 WHS Induction and training session held on introduction of COVID 19 risk management.
 Induction records are kept.
 Fatigue management policy is under development, so staff have not been provided with fatigue management
training.
Contractor Management
 There is no formal Contractor Management policy and procedure in place, although the company uses
contractors.
Risk management processes

 Clear procedures for risk management with responsibilities identified.
Hazard identification
 There are systematic procedures and templates for hazard identification and notification.
 Incident Report/Emergency Response
 Incident form is not available easily, as the staff intranet is still being set up.
 Not all staff have knowledge of procedures for reporting injuries and illnesses
 Some incidents are recorded, but action not indicated on all incidents in the register
 Emergency wardens and first aid officers are appointed for each store, however, there is no evidence that this
information advised to the working group
 Workers have not been provided with First Aid refresher training and opportunities to practice emergency
procedures
 There was no evidence of emergency evacuation exercise conducted in the past year
Extract of WHS data for the Melbourne City Store
The Lollipop Shop

Incident and Injury Register
Incident Date Role Description Action Status
First Aid 17/8/19 Sales Hurt back while trying to  No actions
Incident assistant apprehend a shoplifter recorded.
Lost Time 21/11/19 Sales Suffered sore back from  No actions

Injury assistant incorrect lifting of heavy recorded.
(New) cartons, 5 days’ leave.
Lost Time 12/12/19 Sales Hurt by falling boxes while  No actions
Injury assistant stacking shelves, 2 days’ leave recorded.
(New)
Medical 25/04/2020 Sales Team member  Hypo- Completed
Treatment assistant complained of allergic allergenic
Injury response to hand sanitiser and hand sanitiser
latex hand gloves, suffered purchased.
from wheezing, coughing and  Hand washing
dermatitis, 5 days sick leave. suggested as
alternative
 Staff provided
with non-
latex gloves.
 Staff instructed
to remove
gloves when not
necessary
The Lollipop Shop
Incident and Injury Register
Incident Date Role Description Action Status
Lost Time Sales Fell while carrying boxes.  Training Pending
Injury assistant Minor cuts treated. recommend ed
in manual
lifting.
Near Miss Delivery Near Miss accident (possibly  Fatigue
Incident van due to fatigue) while on duty managemen t Pending
driver work, 1 day leave policy and
procedure is
being
developed.
Task
The General Manager has advised you to evaluate the WHSMS performance using the template below to assess if
the performance of the organisation’s WHSMS is in alignment with management standards or objectives.
You must select any four standards set by the organisation, and examine if these have been met by reviewing the
information given to you.
Next, you must develop a report, which:

 identifies four standards that have not been met according to the information you have
reviewed
 makes at least two recommendations for actions for improvement to ensure performance
s indicators are each of the standard
 provides a rationale with reference to legislation, requirements for the recommendations.
Your report should be written using appropriate vocabulary, correct grammar and should be in a report format
with an introduction, body, conclusion and recommendations section.
Your report should be in no more than 500 words.
At the end of this part, you must submit your report to your assessor.
Performance Checklist and Assessment Outcome – Assessment 4, Part C
Student ID and name

Develop a report, which:
 identifies four standards that have not been met according to the information
reviewed
 makes at least two recommendations for actions for improvement to ensure
performance indicators are each of the standards
 provides a rationale with reference to legislation, requirements for the  Yes  No
recommendations.
 Is written using appropriate vocabulary, correct grammar
 Is in a report format with an introduction, body, conclusion and recommendations
section.
 is no more than 500 words.

Assessor Name:

Part D: Develop an improvement plan for the WHSMS
Scenario
The General Manager has reviewed your evaluation report and suggested improvement measures and approved
them for implementation.
Now you have been asked to develop a WHS Improvement Action Plan using the template given in Appendix F
for the implementation of any four of your recommendations.
You should include actions, resources, and responsibilities as well as review reporting and completion timelines.
 At the end of this part, submit your WHS Improvement Action Plan to your assessor.
Performance Checklist and Assessment Outcome – Assessment 4, Part D
Student ID and name

Develop an improvement plan for the WHSMS, which:
 includes actions, resources, and responsibilities as well as review reporting
and completion timelines
 Yes  No
 is written using appropriate vocabulary, correct grammar

Assessor Name:

Project 3: Evaluate and maintain a work area WHS management system

Assessment task:
(WHSMS)
Unit of Competency
Code and Title:
Attempt 1:
Attempt 2:

Assessor Name:

Appendices
Appendix A: Record of WHS Consultation
THE LOLLIPOP SHOP
RECORD OF WHS
CONSULTATION
Date
Time
Employer
representative name
Names of attendees
Members present at
the meeting
What issues/topics were discussed?

WHS issue/
consultation topic
discussed
What solutions were discussed?
Proposed solution(s)
What are the agreed next steps?
Next steps
Appendix B: WHS Action Plan Template
THE LOLLIPOP
SHOP
WHS ACTION PLAN
What do you need to How will you do this? By when should this What supplies do you
do? happen? need?
Ensure all frequently touched Identify high use areas, create As soon as possible Disinfectant wipes/
areas and surfaces remain a roster for cleaning these sanitiser sprays and
clean at all times areas are cleaned several times paper disposable
a towels
day
Appendix C: WHS – Induction Session Plan Template
THE LOLLIPOP SHOP

WHS – INDUCTION SESSION
PLAN
WHS Training Topic –
Venue: Date: Duration:
Presenter/ Trainer: Participants:
Objectives and outcomes
At the end of this session the learner will be able to:
Topic Main points
 Training Aids/
Handouts:
Appendix D: WHS Training Register Template
THE LOLLIPOP SHOP

WHS Training Register/ Record
This training register template will help you record the training you provide to your workers (as required by
the new work health and safety legislation (WHS Act 2011)).
Training can take place by a supervisor on the job, or by an instructor outside of your workplace. Training will
provide your workers with the information and skills they need to perform their duties without risk to their
health and safety.
When may training be required?

 When a new person starts work - induction, on the job training
 When new machinery/equipment or hazardous chemicals, products or other things are introduced to the
workplace
 When worker’s jobs change
 When there are new work health and safety regulations, codes of practice or laws that affect your
industry or business
 If there has been an incident /near miss or injury at work.
Record of Training
Type of training:
Who was trained:
Job title/s:
Reason for training
Duration of training:
Who provided training:
Method of training:
Location of training:
Date:
Entered by:
Appendix E: Register of Injuries Template
The Lollipop Shop

Register of Injuries
Section 1: Injured worker details

Family
First name:
name:
Position: Department/team:
Manager/supervisor’s
name:
Section 2: Injury/illness details

Time of injury/illness: am/pm
Date of injury/illness:
(If applicable)
Nature of injury/illness
Bodily location of injury/illness
Location at time of injury
Describe how the injury/illness was sustained
Was any equipment involved in the injury/illness?  Yes  No (Please tick)

If yes, please provide details:
Section 3: Witnesses
Were there any witnesses to the injury/illness? (If applicable)  Yes  No  N/A (Please tick)
If yes, please list the witnesses’ full names as well as a contact number for each.
Section 4: Follow up
Was the injury reported to the worker’s supervisor?  Yes  No (Please tick)
Was any treatment provided?  Yes  No (Please tick)
If yes, please provide details.
Did the injured worker return to work following the injury?  Yes  No (Please tick)
If yes, please provide details.
Section 5: Details of person making this entry
Family First name:
name:
Position: Department/section:
Signature: Date:
If you are not the injured worker, did you witness the injury/illness?  Yes  No (Please tick)
Section 6: To be completed by manager/supervisor of injured worker

Has an investigation been conducted into the incident?  Yes  No (Please tick)
What, if any, controls were implemented to ensure the incident doesn’t happen again?
Section 7: Employer confirmation

I, (print name), of
(insert company name),
hereby confirm receipt of this notification.
Signature: Date:
Requirements of injury notification:
 Employers must keep a Register of Injuries at each workplace for employees to record any workplace injury or illness.
 An injured worker (or someone acting on their behalf) must notify the employer in writing of any work- related injury or
illness within 30 days of becoming aware of the injury or illness.
 Employers must provide written confirmation to the injured worker that they received notification of the injury or illness.
 Employers should provide a signed and dated copy of this entry to the injured worker.
 To make a WorkSafe claim the injured worker must complete a Worker’s Injury Claim Form, available from the Australia
Post.
Appendix F: WHS Improvement Action Plan Template
WHS Improvement Action Plan

Related
Resources Date of
Management Improvement Actions Responsibility Timeframe
required completion
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This is a summative assessment, which requires each

Assessment 1 Written Questions

Project 1 – Establish a WHS

Project 2 – Establish and

Version: 3.0 Gen Institute Pty Ltd © Page 1 of 85

Key 1. Establish a WHS management system in a work area

Records WHS decisions according to organisational requirements

Develops, implements and reviews WHS-related

Provides feedback to others in forms they can

Uses systematic and analytical processes, setting goals, gathering

Considers whether, and how, others should be involved, using

During the above, the candidate must:

 details of relevant WHS laws relating to ensuring a safe workplace

You may refer to the Student Handbook for more information.

Assessment 3  Project 2: Establish and maintain procedures for  S | NS

Assessment 4  Project 3: Evaluate and maintain a work are WHS  S | NS

 Valid  Sufficient  Authentic  Current

Type your Name, do not use Sign tool

Administrative use only

Entered onto Student Management

USE FOR REASSESSMENT ONLY

Assessment Task No/s

Type your Name, do not use Sign tool

Result of Reassessment  Competent - C

Trainer/Assessor Signature Date

Administrative use only

Entered onto Student Management

Instructions for Students

Briefly describe the following:

Your response should be no longer than 250 words in total.

 Satisfactory  Not Satisfactory (Comments)

3 What is a WHS management system? Respond in no more than 80 words.

 Satisfactory  Not Satisfactory (Comments)

 Satisfactory  Not Satisfactory (Comments)

 Satisfactory  Not Satisfactory (Comments)

Version: 3.0 Gen Institute Pty Ltd © Page 20 of 85

Version: 3.0 Gen Institute Pty Ltd © Page 22 of 85

Version: 3.0 Gen Institute Pty Ltd © Page 24 of 85

Assessment task: Question and Answer

Assessment Outcome: (tick)

Attempt 1: Satisfactory Not Satisfactory

Student Signature: Date: / /

Assessor Signature: Date: / /

Instructions for Students

Resources required for assessment

 Textbook/ Online learning resources

We will make every reasonable effort to ensure that:

The company’s responsibilities

 establish and maintain a safe and healthy workplace

Customer Service Charter

Our commitment to you:

 To treat you with respect, courtesy and confidentiality, by approachable staff

Diversity Policy and Procedure

The purpose of the diversity policy is to promote an organisational culture that

The Lollipop Shop will:

Grievance/Dispute Resolution Policy and Procedure

Grievances and dispute resolution procedure

The Store Manager’s responsibilities are as follows:

Their Sales Assistant’s responsibilities are as follows:

The specific areas of concern are as follows:

Melbourne City Store Glen Waverly Store Ringwood Store

Wage/ Lost productivity