Student Assessment Booklet: CHC33015 C III I

STUDENT
ASSESSMENT
BOOKLET
CHC33015
CERTIFICATE III IN INDIVIDUAL SUPPORT
SUPPORTINGOTHERS
Forclassroom-basedstudents
CHCDIV001Work with diverse people
CHCCCS023 Support independence and wellbeing
Student first name: _________________________________________________________________________________
Student last name: _________________________________________________________________________________
AWTI
CHCCCS023 SUPPORT INDEPENDANCE & CHCDIV001 DIVERSE PEOPLE.DOCX

© 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd
© 2015 RTO Advice Group Pty Ltd
Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
Cover image © Shutterstock www.shutterstock.com
ASSESSMENT OVERVIEW
CHCDIV001 Work with diverse people .CHCCCS023 Support independence and wellbeing.
ABOUT YOUR ASSESSMENTS

This cluster requires that you complete 5 assessment tasks. You are required to complete all tasks to
demonstrate competency in these units.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all 30 questions.
Assessment Task 2: Case studies There are six case studies in this task. You are to read and complete
the questions related to each.
Assessment Task 3: Project – Cultural reflections You are to reflect on your own experiences of culture and diversity.
Assessment Task 4: Project – Cultural research You are to research a number of different cultures.
Assessment Task 5: Workplace observation You will be observed assisting three clients with activities of daily
living.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics related to
this cluster:
▪ Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
▪ Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
How to submit your assessments
When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each
task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task
Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents you
submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your
Student Handbook for more information about our appeals process.
Assessment plan
The following outlines the requirements of your final assessment for this cluster. You are required to complete all tasks
to demonstrate competency in these units.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions Date 1
2. Case studies Date 2
3. Project – Cultural reflections Date 3
4. Project – Cultural research Date 3
5. Workplace observation Date 4
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before
you start any of your assessments.
Have you read and understood what is required of you in terms of assessment? Yes No
Do you understand the requirements of this assessment? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any special needs or considerations to be made for this assessment? If yes, what Yes No
are they?

__________________________________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment? Yes No
Student name: Student signature: Date: ________________

Assessor name: Assessor signature: Date: ________________
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Student Name:
Student to complete Assessor to complete
Resubmission? Student Sufficient/

Assessment Task Y/N initials insufficient Date
Written questions
STUDENT DECLARATION: None of this work has been completed by any other person. I have not cheated or plagiarised the
work or colluded with any other student/s. I have correctly referenced all resources and reference texts throughout these assessment
tasks. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student name: Student signature: Date:___________
ASSESSOR FEEDBACK
:____________________________________________________________________________
Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied
to the office and kept in the student’s file with the evidence.
Assessor name: Assessor signature: Date:___________
ASSESSMENT TASK 1: WRITTEN QUESTIONS

TASK SUMMARY:
▪ This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
▪ You must answer all 30 questions correctly.
▪ Write your answers in the space provided.
▪ If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
▪ You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
▪ Access to textbooks and other learning materials.
▪ Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?
▪ You will do this task in the classroom or for homework – your assessor will advise.
▪ Write in your due date as advised by your assessor: __________________________________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
▪ Answer the questions that were incorrect in writing.
▪ Answer the questions that were incorrect verbally.

Question 1
a) Describe what diversity means in the workplace.
b) What are the advantages and disadvantages of culture and diversity in the workplace? Provide at
least 3 examples of each.
Advantages of culture and diversity
Disadvantages of culture and diversity
QUESTION 2
How could you develop or improve your social and cultural awareness? Provide at least three strategies.
QUESTION 3
Provide at least 3 methods of improving and promoting inclusiveness of culture and diversity in
the workplace.
QUESTION 4
In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness
QUESTION 5
In what instances would you need to seek assistance from other people or services such as
interpreters? Provide at least 3 examples.
Question 6
What regulations, standards or Act support culture and diversity in the workplace? Provide at least three.
QUESTION 7
The new personal care workers are planning a night out to celebrate the end of their probationary
period. The team leader responsible for the new staff is organising dinner at a local pub advising
staff they welcome to bring a friend or partner. One of the new instructors Tom, is planning on
bringing his partner of 5 years Dave. When the news circulates to the team leader, he pulls Tom
aside and tells him it would not be appropriate to bring his partner as it may impact the reputation of
the facility and cause discomfort among the other staff.
a) Is Tom being discriminated against? Explain your answer.
b) What legislation or relevant Acts protects this type of breach?
QUESTION 8
Jana’s team are organising a team barbecue lunch as part of their Friday activities. To organise the
food, the team sent around a survey so everyone could indicate their food preferences. Jana advised
that she could not eat pork as part of her Muslim culture. When Jana bit into her sausage during the
lunch, she questioned the organiser on what the meat was. She asked them whether they had seen
her food preference on the survey. She was told that they were not able to cater for her as the
majority of the team opted for pork sausages and it would have complicated the order.

a) Is this an example of cultural inclusiveness? Explain your answer.
b) How should the organiser of the lunch have responded to her request?
Question 9
What are human rights?
QUESTION 10
a) Describe at least 3 effective strategies that could assist with communication when there is a
language barrier.
b) How effective is visual imagery when communicating information to ethnic groups? Provide at least
three examples of universal imagery or colours used within the workplace (you may draw examples
where required).
QUESTION 11
What are some benefits of culture and diversity on Australian employment and economy? Provide at least
5.
QUESTION 12
Describe at least three issues a client who is intersex or transgender may experience during their
everyday living.
QUESTION 13
In a short paragraph, describe at least three cultural biases or social expectations which may exist when
working with:
a) Someone of a young age.
b) Someone of an older generation
QUESTION 14
a) Elsie is 80 years old. She lives on her own in an old country property five kilometres from town.
Her nearest neighbour lives over 500 meters away and is often away from home. Elsie does not
have a mobile phone. The house needs repair as the roof is leaking but Elsie does not have the
money for this.
▪ What safety and security risks does Elsie face?
▪ What strategies could be put in place to reduce Elsie’s safety and security risks? (List at least four.)
b) Gianni lives alone at home. His eyesight is deteriorating rapidly however he is fiercely determined
to stay in his own home until he dies. He walks to the shops each day at 10.00am for his shopping
but is finding that harder and harder with his bad eyesight. The town where he lives is not the same
as it was when he moved there fifty years ago. In those days it was a nice country town – now it is
a growth area in the outer suburbs of Melbourne. There is a large problem in the area with high
rates of unemployment and large rates of methamphetamine use.
▪ What safety and security risks does Gianni face?
▪ What strategies could be put in place to reduce the safety and security risks of Gianni? (List at least
four.)
QUESTION 15

Lois is 50. She has had a stroke which has left her paralysed down her right side. Her needs are being
assessed. Through the assessment process it has been noted that
Lois has the following needs:
▪ Lois is very keen to remain living in her home. Her son comes in to visit twice a week and there are
neighbours who can assist with shopping etc
▪ Needs assistance to shower and dress
▪ Lois is right handed so paralysis on right hand side is restricting her ability to do many activities of
daily living
▪ Lois finds it difficult to walk with the crutches she was given when coming out of hospital. She is able to
walk but does not think the crutches give her enough stability
▪ Lois is worried about her security. She wonders about getting a personal alarm
▪ Enjoys knitting but finds this impossible while her right hand is paralysed. She feels she needs
something to do – perhaps learn a new language
▪ Lois loves her garden. It is breaking her heart to see all the weeds growing.
b) Make a list of resources that would assist Lois. (List at least eight.)
c) What strategies could be put in place to increase Lois’s strength that she has lost due to the stroke?
List 3 strategies and explain how these would benefit Lois and how the carer could support Lois in
each process.
Strategies for Lois Benefits Carer support
QUESTION 16
a) Provide two reasons why aged care clients may feel disempowered.
b) Provide two strategies that can enable clients to be empowered in relation to their care.
QUESTION 17
Write down the definition of the terms in the table below.
Term Definition
Sexuality
Personal identity
Spirituality
Cultural identity
QUESTION 18

a) In the table below, list some indicators you may observe in an older person who is subject to abuse. You
must list at least 3 indicators for each form of abuse.
Type of abuse Indicators of abuse (list at least 3 for each type)
Financial
Sexual
Physical
Psychological
b) If you suspected that a client was being abused, do you have an obligation to report it? Explain your
answer.
c) In the table below, list some indicators you may observe in an older person who is exhibiting emotional
issues. You must list at least three indicators for each type of issue:
Emotion Indicators of emotional issue
Prolonged sadness
Distress
Anxiety
Lack of engagement
Heightened level of
emotional expression
QUESTION 19
In one paragraph, describe one common myth that surrounds sexuality in older people, and why this myth is
not true.
Question 20
a) List 3 health risks involved in poor dental hygiene.
b) List five ways that exercise improves health.
Why is support with personal hygiene important in aged care?

c) What are 4 common diet related health problems experienced by older people?
d) What are four things that can improve mental health outcomes?
Question 21
a) Suggest a community network that could be beneficial to the following groups of people.
CHCCCS023 SUPPORT INDEPENDANCE & CHCDIV001 DIVERSE P EOPLE.DOCX CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT
© 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 7
Aged clients with
alcohol addictions
Vietnamese
women
Arthritis sufferers
Italian men
b) What is the advantage of older people continuing with social groups and activities that they have
been involved in for some time?
QUESTION 22
You are talking to a friend outside of work about the number of multicultural clients where you work. He says
‘How do you manage to work with all those different kinds of people? How do you know that you are not
going to offend someone by mistake?’
Write down how you would answer your friend.
Question 23
Choose three problematic issues that are currently facing older people living in the community. Write
one paragraph for each issue that describes how it impacts on the health and wellbeing of older people.
QUESTION 24
a) What is meant by the term ‘normal’ ageing’? How can attitude and a healthy lifestyle influence the impact
of the normal ageing process both physically and psychosocially?
b) What is meant by the term ‘ageing in place’?
QUESTION 25
a) Participating in the community is important for many people. As people age, community engagement can
often become more difficult. Think of a person you know who is elderly or disabled, or imagine yourself as
elderly and frail.
What types of community participation do you think is important so an aged person can engage socially
and undertake their tasks of daily living? What challenges are there?
b) Choose one of the challenges that you identified above. What support could be provided to someone with
this challenge so they could continue their community participation?
QUESTION 26
If you were unsure of the cultural needs of a particular person, how would you go about finding out
information about that culture?
QUESTION 27
You will have your own perception of different cultures and practices depending on your own beliefs and
values, and your own life experiences.
What can you do to prepare yourself to work with all types of different cultures – some of which will have
values and beliefs very different from you own?
Question 28
In one to two paragraphs, explain why Australia is considered a multi-cultural country.Question 29
a) What does a cultural interpreter do?
b) What is the role of a language interpreter?
QUESTION 30
List two strategies you could use if you were involved in a cross-cultural conflict with a work colleague and
needed to resolve it.

Students: Please fill out this cover sheet clearly and accurately for this task. Make sure you have kept a copy of your work.
Student Name:
Case study 1: Claude and Ray
Case study 2: Team conflict
Case study 3: Harry
Case study 4: Billy
Case study 5: Fadi
Case study 6: Rachella
Student name: Student signature: Date: ______________
ASSESSOR FEEDBACK :____________________________________________________________________________
Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to
the office and kept in the student’s file with the evidence.
Assessor name: Assessor signature: Date: ______________
ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
▪ Complete the questions that follow each case study.

▪ Access to textbooks and other learning materials
▪ Access to a computer and the Internet (if you prefer to type your responses).

▪ You will do this task in the classroom or as homework – your assessor will advise.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
CASE STUDY 1 – CLAUDE AND RAY
Claude is a new client at New Greens Aged Care Facility. He has come into aged care as he has had a
stroke and his male partner Ray is no longer able to look after him. Claude is finding it very difficult to adjust
to life at the facility. Ray’s sister brings him in to visit Claude once a month as he is unable to drive, but she
has never been able to accept their homosexual relationship. After 20 minutes or so she insists on leaving.
Claude confides to his carer that he misses Ray terribly. He might as well not come to visit anymore as his
sister glares daggers at them if they so much as hold hands and says they are disgusting. He would so love
just to share some love and affection.
1. What effect do you think Claude’s separation from Ray is having on his emotional well-being?
2. What effect do you think Ray’s sister is having on Claude’s emotional and psychological well-being?
3. Suggest at least three strategies could be put in place to enable Ray to visit so that they can enjoy some
intimate time together?
4. If nothing is done to bring Claude and Ray together how might this effect his health over a period of time?
Suggest four possible effects.
5. Research community support organisations that Ray or Claude could contact to obtain advice about their
problems. List two organisations and provide their web addresses.
Organisation 1: Name”
Website address:
Organisation 2: Name”
Website address:
Ray and Claude manage to get some time together – in fact, Ray is going to stay overnight. A trundle
bed has been wheeled into Claude’s room for him to sleep in.
6. Apart from supplying a trundle bed, what support could you give Claude to provide a suitable environment
where they will feel secure, private and comfortable?
You notice that Claude is setting out a lot of candles. While you think that is very romantic you are
concerned about the risk of fire – especially as there are so many of them. When you tell Claude that this
is a safety risk he gets very discouraged – the lights in the room are so bright and sterile.
7. What could you suggest as a safer alternative?
Claude is much happier now Ray is able to visit regularly. However the other day they got a bit carried
away in the dining room and offended some of the other residents who complained that their behavior was
putting them off their dinner!
8. How would you deal with this problem?
9. Given that your own values and attitudes about sexuality may be different than that of your clients, or your
co-workers, how do you go about making sure you do not impose your views onto others?
CASE STUDY 2 – TEAM CONFLICT
A team of carers is experiencing conflict. There is an Aboriginal worker on the team (Barry), a Muslim
worker (Ahmed) and two white Australian workers (Janice and Julia). It started when Ahmed accused
Barry of being lazy and rude – ‘He never rushes, even when we are rushed off our feet and he doesn’t even
look me in the eye when he talks to me.’
Barry retaliates by accusing Ahmed of taking time off all the time to ‘pray on his stupid prayer mat’.
Janice responds by saying, ‘For God’s sake, why can’t you just be normal like the rest of us?’
Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about each
other and trying to get them to take sides.
Their conflict is impacting on their clients.
1. What are the cultural issues that are impacting on this team?
2. Is there a legal requirement for Ahmed to be allowed time to pray during work hours?
3. What do you think Janice means by ‘normal’? What is the problem with her statement?
4. What could this team do to resolve its differences?
5. What external resources could they use to resolve the cultural differences?
6. What could management put in place to eliminate bias and discrimination in the workplace?
CASE STUDY 3 – HARRY
Harry has recently entered aged care. Through the assessment process it has been noted that Harry
has the following needs:
▪ Needs assistance to get out of his chair
▪ Has recently had hip replacement. Recovery has been slow and muscles are badly wasted.
▪ Likes to shower everyday but requires assistance
▪ Incontinent
▪ Enjoys reading, chess and reading the newspaper
2. In what way do you think Harry’s physical disabilities may impact on his overall wellbeing?
3. Make a list of resources that will be needed to suit Harry’s needs. (List at least 10.
4. What strategies could be put in place to increase Harry’s strength that he has lost due to the hip
replacement?
List three strategies and explain how these would benefit Harry and how the carer could support Harry in
each process.
Strategies for Harry Benefits Carer support
4. What strategies will be used to monitor Harry’s physical status?
5. What are two other activities that Harry would enjoy that would suit his physical limitations?
CASE STUDY 4 – BILLY
Billy is very overweight. Because of this mobility is difficult, his breathing is labored and the doctor is
concerned about his heart. Billy has a mental disability which makes communication difficult. Billy’s
doctor has asked that he be given a diet and exercise program.
1. Write a goal for Billy’s individual diet and exercise plan in relation to his diet and nutrition.
2. What are the objectives of the diet and exercise that are planned for Billy?
3. Which body systems are being affected by Billy’s weight? (Name three body systems)
4. What actions may be specified in Billy’s care plan to support him with his exercise?
5. What aids could Billy use to assist him with mobility?
6. What assistance can be given to Billy to help him to recognise his strengths and achievements through
the program?
7. What support services could Billy be referred to obtain expert advice and assistance that is outside your
scope of practice? Name at least three.
8. What documentation should be kept to track progress towards Billy’s goals
CASE STUDY 5 – FADI
Fadi’s son has put in a formal complaint about the food that is served to his father. Fadi told his son that
the food is mainly western style, is very dull and often tough. As he is a Muslim, Fadi does not eat pork.
The staff always provide another alternative when pork is on the menu but yesterday, when pork
sausages were on the menu, the only alternative was fish – which Fadi’s has never liked.
When he said he didn’t want sausages or fish he was told he would have to have a Vegemite
sandwich instead. This is hardly enough for the main meal of the day!
There are many different nationalities and it is impossible for every cultural food requirement to be
catered for all the time. But the kitchen is keen to help out as much as they can so long as it is within their
tight budget.
1. What rights does Fadi have?
2. What process should be undertaken to investigate this complaint?
3. Suggest three strategies that might solve Fadi’s problem.
4. How can Fadi be offered choice in determining solutions to his problem?
CASE STUDY 6 – RACHELLA
Rachella is one of your clients. Rachella suffers from anxiety and depression for while she takes
medication and is monitored by her GP. Rachella also has counselling once per fortnight.
Today Rachella is very fidgety. She is pacing up and down, seemingly in a world of her own. When you
ask her if she is OK she snaps at you and says “Of course I’m not all right – nothing is all right. You know
nothing!! No-one can help me – I’m sick of everything – I just can’t go on anymore”.
When you ask what the matter is she gets angry and tells you to just leave her alone.
From her manner you think that she may be suicidal – you know that she has attempted suicide once
before. As a personal care attendant this is beyond the role of your job. What will you do?
5. What action needs to be taken to protect Rachella from harm until medical help can be obtained?
Students: Please fill out this cover sheet clearly and accurately for this task. Make sure you have kept a copy of your work .
Student Name:

Project – Cultural reflections

ASSESSMENT TASK 3: PROJECT – CULTURAL REFLECTIONS
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.

▪ Access to textbooks, learning materials and the Internet for research.
If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
For this task you need to reflect on your own attitudes, beliefs and perceptions of cultural diversity in the workplace.
You are to provide a report that covers each item below. Your report should be no more than 750 words.
▪ What is your definition of a culturally diverse workplace?
▪ What do you feel is the value of diversity when working in the health and community care sector?
▪ How do you think that different cultural influences and changing cultural practices have impacted on
Australian society? Think about political, social, economic and cultural influences.
▪ Describe your own cultural background. Identify any conceptions and preconceptions you may have
of other cultures based on your own upbringing and experiences.
▪ How do your cultural beliefs, values and experiences impact on your personal behaviour,
interpersonal relationships, perception and social expectations of others?
▪ Describe two social practices that you do that are a direct result of your cultural upbringing. Have these
changed from the practices of your parents when they were young. Why/why not?
▪ How has your cultural background impacted on your communication style and delivery
▪ What difficulties or challenges might you expect to experience if you were of the cultural minority in a
workplace?
▪ Describe whether you needed any communication assistance from friends, family or specialised
services, or if you have observed this. Describe your experience of either getting or providing
communication assistance.
▪ Do you feel that you have experienced any issues of discrimination – describe this.
▪ Do you consider yourself to be socially and culturally aware in the workplace? Provide an example to
support your response.
▪ What programs or initiatives have you participated in that support or promote cultural diversity in
the workplace?

Student Name:
Project – Culture research
ASSESSMENT TASK 4: PROJECT – CULTURE RESEARCH
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.

▪ Access to textbooks, learning materials and the Internet for research.
If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
a) Research each of the different cultures below.
What things are of specific importance in these cultures that would need to be considered when providing
health and community services?
List at least four items of importance for each culture listed.
▪ Aboriginal culture
▪ Italian culture
Vietnamese culture
▪ A culture of your choice that is different to your own.
b) What are four access and equity issues that Aboriginals and Torres Strait Islanders face when being
provided health and community services?

Student Name:
Workplace observation
ASSESSMENT TASK 5: WORKPLACE OBSERVATION

TASK SUMMARY:
Students will be observed assisting three clients with activities of daily living.

▪ Access to your work placement service.
▪ Access to three clients.
▪ During one of your assessor’s visits to your work placement service.
▪ Write in the date of your assessor’s work placement visit: _____________________________
If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks, they
will give you some feedback and you will need to do the specific task again.
If your assessor marks any of your written answers as incorrect, you will need to either:
INSTRUCTIONS:
During one of your assessor’s workplace visits, you will need to demonstrate that you can support three
clients undertaking activities of living.
‘Activities of living’ refer to everyday tasks that we do as part of our normal life. This can include activities such
as:
▪ Gardening ,Cleaning, Domestic laundry, Meal or snack preparation, Shopping, Attending to financial
matters and personal correspondence.
You need to choose three clients to work with and identify one ‘activity of living’ that each client is interested
in, and where you can provide support. You must plan the activities prior to the assessment.
You must obtain the permission of your clients and your supervisor prior to conducting this task. You will
also need to liaise with each client’s carer.Your assessor will be looking to see that you: For all three
clients
Identify a client to work with and identify one activity of living of interest to the client?
Obtain permission from the client and your supervisor to conduct the task?
Locate the client’s individualised plan and refer to this for information about the client?
Plan the activity in conjunction with the client?
Seek feedback on your plan from the client’s carer – this may either be done by phone or face to face. Did
you amend the plan if necessary?
Ensure the environment is safe prior to the task?
Remind the older person of any potential risks throughout the task?
Discuss the activity with the client allowing them to take the lead role where they are able?
Obtain appropriate aids and equipment appropriate to the client’s needs (eg mobility devices, gardening
equipment, specialised equipment etc)?
Promote healthy lifestyle practices while undertaking the activity?
Demonstrate an inclusive attitude and cater for individual needs, adapting the environment where
necessary to cater for these?
Deal sensitively with any age or disability-related conditions that the person faces?
Provide support to undertake the task while encouraging independence wherever possible?
Communicate effectively , both verbally and non-verbally, with the client taking into account their needs?
Following the observations, your assessor will ask you a set of verbal questions about the activities of living,
your clients and their carers.

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STUDENT

CHCDIV001Work with diverse people

CHCCCS023 Support independence and wellbeing

Student first name: _________________________________________________________________________________

Student last name: _________________________________________________________________________________

CHCCCS023 SUPPORT INDEPENDANCE & CHCDIV001 DIVERSE PEOPLE.DOCX

Cover image © Shutterstock www.shutterstock.com

ABOUT YOUR ASSESSMENTS

AGREEMENT BY THE STUDENT

CHCCCS023 SUPPORT INDEPENDANCE & CHCDIV001 DIVERSE PEOPLE.DOCX

Student name: Student signature: Date: ________________

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1

Student to complete Assessor to complete

Resubmission? Student Sufficient/

Student name: Student signature: Date:___________

Assessor name: Assessor signature: Date:___________

ASSESSMENT TASK 1: WRITTEN QUESTIONS

CHCCCS023 SUPPORT INDEPENDANCE & CHCDIV001 DIVERSE PEOPLE.DOCX

a) Describe what diversity means in the workplace.

Advantages of culture and diversity

Disadvantages of culture and diversity

a) Is Tom being discriminated against? Explain your answer.

b) What legislation or relevant Acts protects this type of breach?

CHCCCS023 SUPPORT INDEPENDANCE & CHCDIV001 DIVERSE PEOPLE.DOCX

▪ What safety and security risks does Elsie face?

▪ What safety and security risks does Gianni face?

CHCCCS023 SUPPORT INDEPENDANCE & CHCDIV001 DIVERSE PEOPLE.DOCX

Strategies for Lois Benefits Carer support

CHCCCS023 SUPPORT INDEPENDANCE & CHCDIV001 DIVERSE PEOPLE.DOCX

b) List five ways that exercise improves health.

Why is support with personal hygiene important in aged care?

b) What is meant by the term ‘ageing in place’?

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2

Case study 2: Team conflict

Case study 3: Harry

Case study 4: Billy

Case study 5: Fadi

Case study 6: Rachella

ASSESSMENT TASK 2: CASE STUDIES

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

CASE STUDY 1 – CLAUDE AND RAY

7. What could you suggest as a safer alternative?

8. How would you deal with this problem?

4. What could this team do to resolve its differences?

CASE STUDY 3 – HARRY

CASE STUDY 4 – BILLY

CASE STUDY 5 – FADI

1. What rights does Fadi have?

2. What process should be undertaken to investigate this complaint?

3. Suggest three strategies that might solve Fadi’s problem.

4. How can Fadi be offered choice in determining solutions to his problem?

CASE STUDY 6 – RACHELLA

Student to complete Assessor to complete

Resubmission? Student Sufficient/

Project – Cultural reflections

Student name: Student signature: Date: ______________

ASSESSOR FEEDBACK :____________________________________________________________________________

Assessor name: Assessor signature: Date: ______________

ASSESSMENT TASK 3: PROJECT – CULTURAL REFLECTIONS

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 4