Professional Documents
Culture Documents
It Support Service Level Ii
It Support Service Level Ii
Admas University
Curriculum for
IT SUPPORT SERVICE
LEVEL II
Based on
Ethiopian Occupational Standard (EOS)
JUNE, 2015
0
Table of Contents
1. Introduction...........................................................................................................................2
2. TVET-Programme Design.................................................................................................4
2.1 TVET-Programme Title: Information Technology support service................................4
2.2 TVET-Programme Description........................................................................................4
2.3 TVET-Programme competencies.....................................................................................4
2.5 Qualification Level and Certification..............................................................................5
2.6 Target Groups..................................................................................................................5
2.7 Entry Requirements.........................................................................................................5
2.8 Concept and Mode of Delivery........................................................................................5
2.9 TVET-Programme Unit Competency Structure.....................................................................6
2.9.1 Unit competency / Subject Table..................................................................................6
2.9.2 Sequencing Structure....................................................................................................7
2.9.3 Module-Unit Relationship Matrix.................................................................................7
2.10 Cooperative Training.........................................................................................................9
2.11............................................ Assessment, Assessment Criteria and Assessment Scheduling 9
2.11.1 Classroom Level Assessment......................................................................................9
2.11.2 Institutional Assessment.............................................................................................9
2.11.3 National Assessment...................................................................................................9
2.12............................................................................................................Required Resources 10
2.13.................................................Admas university Trainer’s (Learning Facilitator’s) guide 10
2.14.......................................................................................Training Program Customisation 10
2.15..................................................................................The University generic Competences 10
1.17 TVET Trainers Profile.......................................................................................................11
3. Learning Modules............................................................................................................12
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1
1. Introduction
The reformed Ethiopian TVET-System is an outcome-based system, meaning that it uses the
needs of the labour market and occupational requirements from the world of work as the
benchmark and standard for TVET-Delivery. The requirements from the world of work are
analysed and specified – taking into account international benchmarking – as Ethiopian
Occupational Standards (EOS).
Ethiopia has embarked on a process of reforming its TVET-System. Within the policies and
strategies of the Ethiopian Government, technology transformation – by using international
standards and international best practices as the basis, and, adopting, adapting and verifying
them in the Ethiopian context – is a pivotal element. TVET is given an important role with
regard to technology transfer. The new paradigm in the outcome-based TVET system is the
orientation at the current and anticipated future demand of the economy and the labour market.
The Ethiopian Occupational Standard (EOS) is - a core element of the Ethiopian National
TVET- Strategy and an important factor within the context of the Ethiopian TVET-
Qualification Framework (ETQF).
They are national Ethiopian standards, which define the occupational requirements and expected
outcome related to a specific occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the Ethiopian
Occupational Standard comprised of Units of Competence.
A Unit of Competence describes a distinct work activity that would normally be undertaken by
one person.
Units of Competence are documented in a standard format that comprises:
Reference to Industry Sector, Occupational title, ETQF level
Unit code
Unit title
Unit descriptor
Unit of Competence
Elements and performance criteria
Variables and Range statement
Evidence guide
Together all the parts of a Unit of Competence:
2
1
In the process of being defined and approved
2.9 TVET-Programme Unit Competency Structure
2.9.1 Unit competency / Subject Table
Unit Competency or subject Table
107
EIS ITS2 05 Accessing and Access internet
0811 using internet Search internet
Determine best practices for equipment and 107
software maintenance
Implementing Revise practices, where appropriate
EIS ITS2 06 Maintenance Identify and analyze IT system components to
0811 procedure be maintained
Apply maintenance procedures
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2.10 Cooperative Training
Trainees are expected to get experience in competencies, values and attitudes of real world
environment through cooperative training. This will help Trainees to study, and learn more
easily, since they are aware of what they are training for and how they will apply competency
concepts in their practical work. The Cooperative training program is managed by a well
prepared implementation plan for each competency and the following activities will be
performed accordingly.
Admas University designs this curriculum assessment criterion, the TVET Institution.
Assessment as well as management and scheduling of occupational testing based on the
former responsibility of TVET – Providers. In this regard, two types of assessment will be
carried out.
The Trainers conducting this particular TVET Program are at least B Level having COC
assessment Certificate and have satisfactory practical experiences or equivalent
qualifications.
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3. Learning Modules
MAIN MODULE 1
MODULE DESCRIPTION: - This module defines the competency required to operate database
Applications and perform basic operations.
LEARNING OUTCOMES (OBJECTIVES)
At the end of the module the learner must be able to:
LO1. Create database
objects. LO2. Customize
basic settings LO3. Create
forms
LO4. Create reports
LO5. Retrieve information
MODULE CONTENTS:
LO1 Creating Database Objects
1.1 Introduction to the Module
1.2 Opening and designing DB application and principles
1.2.1 Naming conventions
1.2.2 Data layout
1.2.3 Formatting
1.3 Creating DB objects
1.3.1 Creating DB tables
1.3.1.1 Adding And modifying data in a table
1.3.1.2 Adding, modifying and deleting Records
1.3.1.3 Identifying relationships
1.3.1.4 Saving and compiling DB objects
1.3.2 Query
1.3.3 Forms
1.3.4 Reports
1.3.5 Macro modules
1.3.6 Pages
LO2 Customizing basic settings
2.1 Adjusting page layout
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o Reference books
An Introduction to Database system, C.Desai
Fundamentals of Information Technology, Alex Leon (1999)
o From Internet
o Text books
o Models and Charts
o Modules
Learning Facilities (infrastructure)
o Visual training media (OHP, transparencies, Black board, White Board, Flip chart)
o Basic computer maintenance tool kit,
o Computer,
o Software
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o safety tools
o Required building facilities (Laboratory rooms, workshops )
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LO 5 Create reports
Reports are designed to present data in a logical sequence or manner
Reports are modified to include/exclude additional requirements
Reports are distributed to appropriate person in a approved format
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MAIN MODULE 2
MODULE CONTENTS
0
Demonstration
Project
Practical exercise
RESOURCE CONDITIONS
Training, Teaching and learning materials
o Trainer’s Guide
o Reference manuals
o Text books
o Reference Books
o Models and charts
o Internet
o Modules
Learning Facilities (infrastructure)
o Visual training media (OHP, transparencies, Black board, White Board, Flip chart)
o Computer Laboratory
o Required building facilities (Class rooms, workshops )
o Budget for further training of teachers/instructors
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Criteria
LO 3 Update documentation
1
Feedback is reviewed and appropriate changes are made as needed.
Technical and user documentation are updated to incorporate changes.
Technical and user documentation are submitted to appropriate person for final
approval. Technical and user documentation are distributed as agreed with appropriate
person.
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
5.4.1 Hardware
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5.4.2 Data
5.4.3 Applications
LO6 Administer and support peripheral services
6.1 Assigning priorities
6.2 Configuring setting on the network
6.2.1 Maintenance schedule
6.2.2 Usage logs
6.2.3 Usage statistics
6.3 Demonstrating methods for the user
LO7 Maintain peripherals and fix common problems
7.1 Establishing regular maintenance schedule
7.2 Replacing consumables and components
7.2.1 Consumable types
7.3 Fixing unfortunate accident and malfunctions
7.3.1 Conducting preventive maintenance
7.3.2 Symptoms
7.3.3 Fixing malfunctions
7.4 Recommending peripheral usage
LO8 Use and maximize operating system
8.1 Configuring Network operating system
8.1.1 Adding different functionalities of operating system
8.2 Operating application soft wares
8.2.1 Installing
8.2.2 Upgrading
8.2.3 Uninstalling
8.3 Working with graphical user interface and command line
8.3.1 Windows
8.3.2 Disk operating system(DOS)
8.4 Using operating system utilities
8.5 Customizing graphical user interface
8.5.1 Customizing desktop
8.5.2 Customizing appearance
8.5.3 Customizing screen resolution
LO9 Support input and output devices
9.1 Setting up and check devices
9.2 Installing drivers and checking functionality based vendor manuals
9.3 Ensuring drivers
Learning Strategies
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Flexible
Off- and on-job-training integrated
Consideration of both individual vs. group based practices/exercises
Holistic projects
Learning Methods
Explanation
Demonstration
Discussion
Project
Practical exercise
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Methods and
Schedules Methods:
o Interview
o Written Test
o Oral Questioning
o Observation
o Demonstration
Schedules:
o Continuous assessment
o Final examination (theory & practical) at the end of the module
Assessment Conditions
Aspects of competency, including the attainment of relevant knowledge and skills, may
be assessed in a relevant workplace, a closely simulated work environment, or other
appropriate means that clearly meet industry competency requirements.
ASSESSMENT CRITERIA:
LO1 Confirm requirements of client
Client peripheral requirements are Identified and confirmed in accordance with
organizational standards.
Client requirements and peripherals needed are documented in line with
organizational standards and report findings to the appropriate person.
Client requirements are verified with appropriate person in line with organizational
standards and reporting procedures.
Action taken to ensure client support expectations are covered by vendor warranty
and support services.
LO2 Obtain required peripherals
Peripherals are obtained under instruction from appropriate person.
Peripherals are entered into equipment inventory according to organizational standards.
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Contents of delivered components and physical contents that match the packing list
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Operating system is configured to suit the working environment, including but not
limited to setting variables.
Application software is installed, upgraded and uninstalled to suit the
working environment.
Both graphical user interface and the command line interface are used to perform
basic tasks based on clients.
Operating system and third-party utilities are used based system requirement.
Graphical user interface is customized based on clients.
LO9 Support input and output devices
Input and output devices are set up and checked functionality based on requirement.
Drivers are installed as appropriate and checked functionality based vendor manuals.
Drivers are ensured to be properly working
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MAIN MODULE 1
MODULE CONTENTS
LO1 Identify computer hardware components
1.1 Introduction to computer hardware
1.1.1. External hardware
1.1.1.1. Standards
1.1.1.2. Compatibility
1.1.1.3. Specification
1.1.2 Internal hardware
1.1.2.1 Standards
1.1.2.1 Compatibility
1.1.2.1 Specification
1.2 Determining safe workplaces
1.2.1. Legal requirement
1.2.2. Manufacturer requirement
LO2 Establish location requirements for hardware and peripherals
1.1 Computer platforms
1.2 Preventive Maintenance
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4.3.3 Upgrades
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4.3.3.1 CPU, RAM
4.3.4 Reloading soft wares
4.4 Configuring security setting
4.4.1 Install firewall, Install antivirus, Install anti-malware, Install anti spyware
4.5 Determine Unserviceable components
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Methods and
Schedules Methods:
o Interview
o Written Test
o Oral Questioning
o Observation
o Demonstration
Schedules:
o Continuous assessment
o Final examination (theory & practical) at the end of the module
Assessment Conditions
Aspects of competency, including the attainment of relevant knowledge and skills, may
be assessed in a relevant workplace, a closely simulated work environment, or other
appropriate means that clearly meet industry competency requirements.
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SUPPORTIVE MODULE 4
MODULE CONTENTS
LO1 Access internet
1.1 Introduction to internet
1.2.1 Definition, use, and basic terminologies of Internet
1.2.2 Makeup and structure of web addresses
1.2.3 Security, viruses, privacy legislation, copyright
1.2.4 Types of search engines
1.2 Opening Internet browser
1.2.1 Netscape Navigator, Internet Explorer, Mozilla, Opera, Galleon Phoenix ,Conqueror,
Lynx
1.3 Setting internet options
1.3.1 Home page
1.3.2 Location of temporary files
1.3.3 Privacy level
1.3.4 Security level
1.3.5 Type of connection
1.3.6 History
1.4 Adjusting display/view modes
1.4.1 Modifying Toolbar
1.4.2 Menus and Buttons
1.5 Accessing and retrieving site data
1.5.1 Loading Images
1.5.2 Opening URL
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RESOURCE CONDITIONS
Training, Teaching and learning materials
Trainer’s Guide
Reference manuals
Text books
Reference Books
Internet connections ,personal computers with proper software package
earning Facilities (infrastructure)
Visual training media (LCD projector, Black board, White Board, )
computer laboratory
Required building facilities (Class rooms, workshops )
Budget for further training of teachers/instructor
Internet browser software(Netscape Navigator, Internet Explorer, Mozilla,
Opera, Galleon, Phoenix, Lynx)
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MODULE ASSESSMENT
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Assessment of the module should be based on the evaluation of the attainment of the learning outcomes
with the reference to the performance criteria indicated in the respective EOS for the occupation.
Assessment Methods and Schedules
Methods:
Continuous assessment(test, group work, etc)
Quiz
Assignments
Project work
Final-exam
Schedules:
Continuous assessment
Final examination (theory & practical) at the end of the module
Assessment Conditions
Aspects of competency, including the attainment of relevant knowledge and skills,
may be assessed in a relevant workplace, a closely simulated work environment, or
Other appropriate means that clearly meet industry competency requirements.
Assessment criteria
LO1: Access internet
Internet browser is opened and a home page of personal choice set up by setting internet ]
options
Display/view modes is adjusted to suit personal requirements
Toolbar is modified to meet user and browsing needs
Particular site is accessed and retrieved data
Images are loaded or not loaded depending on modem speed, computer and browser
capabilities
URL is opened to obtain data and browse link
Cookies and history of internet browser are deleted as precaution from virus infection
LO2: Search internet
Search engines are opened and search requirements defined using a range of search
parameters
Search results are saved and presented as a report according to the information required
Bookmarks are created for required web page and saved in associated bookmark folder
Page set up options is modified and web page or the required information printed
Browser is shut down and exited
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LEARNING MODULE 06
RESOURCE CONDITIONS
Training, Teaching and learning materials
Trainer’s Guide
Reference manuals
Text books
Reference Books
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MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning outcomes with
the reference to the performance criteria indicated in the respective EOS for the occupation.
Assessment Methods and Schedules
Methods:
Interview
Written Test
Oral Questioning
Observation
Demonstration
Assignments
Project work
Final-exam
Schedules:
Continuous assessment
Final examination (theory & practical) at the end of the module
Assessment Conditions
Aspects of competency, including the attainment of relevant knowledge and skills, may be assessed
in a relevant workplace, a closely simulated work environment, or other appropriate means that
clearly meet industry competency requirements.
Assessment criteria
LO1: Determine best practices for equipment and software maintenance
Requirements are obtained from user in the area of equipment maintenance and reliability.
Procedures are documented for maintenance based upon best
practices LO2: Revise practices, where appropriate
Problem areas including failures are identified to meet service-level agreements, and
consider changes to maintenance procedures.
Changes are assessed in consultation with user, support staff and third party suppliers.
Improvements are designed and implemented to maintenance
procedures LO3: Identify and analyze IT system components to be maintained
System architecture and configuration documentation are reviewed for currency status.
Critical components and/or software are identified and recommendations are
documented regarding possible service arrangements.
LO4: Apply maintenance procedures
MODULE DESCRIPTION: - This module defines the competence required to apply problem
solving
techniques to determine the origin and plan for the resolution of a routine malfunction.
LEARNING OUTCOMES (OBJECTIVES)
At the end of the module the learner must be able
to: LO1 Identify problems
LO2 Determine fundamental/root cause of problems
LO3 Recommend solutions to problem
MODULE CONTENTS
1 Identifying problems
1.1 Hardware problems
1.2 Software Problems
1.3 User or procedural problem
1.4 Defining and Determining Problems
1.5 Documenting Current conditions related to
1.5.1 Hardware
1.5.2 Software
1.5.3 User
2 Determining fundamental / root causes of the problem
2.1 Identifying possible causes
2.2 Using diagnostic tools and analytical techniques.
2.3 Developing possible cause statements
2.4 Conducting results of diagnosis and investigation
3 Recommending solutions to problem
3.1 Identifying Potential solutions
3.2 Developing, Documenting, Ranking Recommendations
3.3 Planning Implementation
3.4 Evaluating of solutions
3.5 Documenting and submitting Recommended solutions
LEARNING STRATEGIES AND METHODS
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Learning Strategies
Learner-centred
Page
Flexible
Consideration of both individual vs. group based practices/exercises
Holistic projects
Learning Methods
Discussion
Lecturer
Demonstration
Project
Practical exercise
RESOURCE CONDITIONS
Training, Teaching and learning materials
o Trainer’s Guide
o Reference manuals
o Basic computer maintenance tool kit & Safety tools
o Computer
o Antivirus software & Recovery software
o Text books
o Reference Books
o Models
o Internet
o Office Applications
o Modules
Learning Facilities (infrastructure)
o Visual training media (OHP, transparencies, Black board, White Board, Flip chart)
o Model room
o Required building facilities (Class rooms, workshops )
o Budget for further training of teachers/instructors
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MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Criteria
LO 1 Identify problems
Hardware, software, user or procedural problem areas are identified to appropriate person in the organization
Problems to be investigated are defined and determined
Current conditions of the hardware, software, user and problems are objectively identified and documented
LO 2 Determine fundamental / root causes of the problem
Possible causes are identified based on experience and the use of diagnostic tools and
analytical techniques.
Possible cause statements are developed based on findings
Fundamental causes are identified per results of diagnosis and investigation conducted
LO 3 Recommend solutions to problem
Potential solutions to problems are identified
Recommendations about possible solutions are developed, documented, ranked and presented to
the appropriate person for decision
Implementation and evaluation of solutions are planned
Recommended solutions are documented and submitted to the appropriate person for confirmation.
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LEARNING MODULE 09
MODULE DESCRIPTION:
This module covers the knowledge, skills and attitudes required to gather, interpret and convey
information in response to workplace requirements.
Learning Outcomes(Objectives)
At the end of the module the learner will be able to:
LO1 Obtain and convey workplace information
LO2 Participate in workplace meetings and discussions
LO3 Complete relevant work related documents
LEARNING STRATEGIES
Learner cantered
Flexible
Off and on-job training integrated
Consideration of both individual and group based practices / exercises
Holistic project
LEARNING METHODS
Lecture/presentation/demonstration
Lab practice
Tutorials
Discussion
Assignments
Co-operative
Resources condition
Fax machine
Telephone
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Writing materials
Internet
Page
MODULE ASSESSMENT:
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Methods and
Schedules Methods
o Continuous assessment (test, group work, etc)
o Quiz
o Assignment
o Mid exam
o Project work
o Final
exam Schedules
o Mid exam
o Final exam
o Project work
Assessment conditions
o Classroom
o Home environment
o Work place
o Demonstration room
Oral questioning
Written test
Assessment Criteria
LO 1 Obtain and convey workplace information
Specific and relevant information is accessed from appropriate sources
Effective questioning , active listening and speaking skills are used to gather and
convey information
Appropriate medium is used to transfer information and ideas
Appropriate non- verbal communication is used
Appropriate lines of communication with supervisors and colleagues are identified and followed
Defined workplace procedures for the location and storage of information are used
Personal interaction is carried out clearly and
concisely LO 2 Participate in workplace meetings and
discussions
Team meetings are attended on time
Own opinions are clearly expressed and those of others are listened to without interruption
Meeting inputs are consistent with the meeting purpose and established protocols
Workplace interactions are conducted in a courteous manner
Questions about simple routine workplace procedures and matters concerning working
conditions of employment are asked and responded to
Meetings outcomes are interpreted and
implemented LO 3 Complete relevant work related
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documents
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Range of forms relating to conditions of employment are completed accurately and legibly
Workplace data is recorded on standard workplace forms and documents
Basic mathematical processes are used for routine calculations
Errors in recording information on forms/ documents are identified and properly acted upon
Reporting requirements to supervisor are completed according to organizational guideline
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LEARNING MODULE 10
Learning Outcomes(Objectives)
At the end of the module the learner will be able to:
LO1 Describe team role and scope
LO2 Identify own role and responsibility within team
environment LO3 Work as a team member
MODULE CONTENTS:
1. Describe team role and scope
1.1 Identify the role and objective of the team from available sources
of information
1.1.1 Standard operating and/or other workplace procedures
1.1.2 Machine/equipment manufacturer’s specifications and instructions
1.1.3 Organizational or external personnel
1.1.4 Client/supplier instructions
1.1.5 Quality standards
1.1.6 OHS and environmental standards
1.2 Identify team parameters, reporting relationships and responsibilities
1.2.1 consistent communication relating with the culture of workplace
2. Identify own role and responsibility within team
2.1 Identify Individual role and responsibilities within the team
2.1.1 Communication process
2.1.2 Team structure
2.1.3 Team roles
2.1.4 Group planning and decision making
2.2 Identify roles and responsibility of other team members
2.3 Identify and reporting relationships within team and external to team
3. Work as a team member
3.1 Make effective and appropriate contributions based on individual skills
and workplace context
3.1.1 Workplace context
Work procedures and practices
Conditions of work environments
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LEARNING STRATEGIES
Learner cantered
Flexible
Off and on-job training integrated
Consideration of both individual and group based practices / exercises
Holistic project
LEARNING METHODS
Lecture/presentation/demonstration
Lab practice
Tutorials
Discussion
Assignments
MODULE ASSESSMENT:
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Methods and Schedules
Methods
o Continuous assessment (test, group work, etc)
o Quiz
o Assignment
o Mid exam
o Project work
o Final exam
Schedules
o Mid exam
o Final exam
o Project work
Assessment conditions
o Classroom
o Home environment
o Work place
o Demonstration room
Oral questioning
Written test
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Assessment Criteria
MODULE DESCRIPTION: This module covers the knowledge, attitudes and skills required
in Developing Business Practice in Electrical/Electronics Industry It includes: Identify
business opportunities, Identify personal business skills, Plan for establishment of business
operation, Implement establishment plan, Review implementation process
LEARNING OUTCOMES
At the end of the module the trainee will be able to:
LO1: Identify business opportunity
LO2: Identify personal business skills
LO3: Plan for establishment of business operation
LO4: Implement establishment plan
LO5: Review implementation process
LO6: Develop one’s own business plan
MODULE CONTENTS
LO1: Identify business opportunity.(15 Hrs)
1.1. Identifying business opportunities
1.2. Preparing Feasibility study
1.3. Undertaking market research on product or service
1.4. Evaluating impact of emerging technology
1.5. E-commerce
1.6. Assessing business opportunity
1.7. Preparing business plan
LO2: Identify personal business skills(10hrs)
1.1. identifying available financial & business skills
1.2. personal skills/attributes of entrepreneurs
2.3 Researching business opportunities
2.4 Identifying and assessing business risks
LO3: Plan for establishment of business operation(13hrs)
3.1.Documenting Business structure and operations
3.2.Developing and documenting procedures to guide
business operations
3.3. Securing financial backing of business operation
3.4 Identifying and complying business legal and
regulatory requirement
3.5 Determining human and physical resources
3.6 Developing and implementing recruitment strategies.
LO4: Implement establishment plan(23 hrs)
4.1. Concepts of marketing, management, sales and finance.
4.2. Carrying out marketing of business operation.
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MODULE ASSESSMENT:
Written test
Demonstration
Interview
Direct Observation with Oral Questioning
ASSESSMENT CRITERIA:
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MODULE CONTENTS:
LO1:-Satisfy quality system requirements in daily work
1.1 Access information on quality system requirements for own job function
1.2 Record and report quality control data in accordance with quality system
1.3 Follow quality control procedures to ensure products, or data, are of a
defined quality as an aid to acceptance or rejection
1.4 Recognize and report non-conformances or problems
1.5 Conduct work in accordance with sustainable energy work practices
1.6 Promote sustainable energy principles and work practices to other workers
LO2:-Analyze opportunities for corrective and/or optimization action
2.1 Compare current work practices, procedures and process or
equipment performance with requirements and/or historical data or
records
2.2 Recognize variances that indicate abnormal or sub-optimal performance
2.3 Collect and/or evaluate batch and/or historical records to determine possible
causes for sub-optimal performance
2.4 Use appropriate quality improvement techniques to rank the probabilities
of possible causes
LO3:-Recommend corrective and/or optimization actions
3.1 Analyze causes to predict likely impacts of changes and decide on the
appropriate actions
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.UNIT ASSESSMENT
Assessment of the unit should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS
for the occupation
Assessment Methods and Schedules
Methods:
o group work/individual,
o Quiz/ test,
o Assignments
o Project work
o Examination
Schedules:
Continuous assessment(group or individual- tests, quizzes,
projects, assignments)
Final examination (Theory and Practical, project) at the end of the unit
50% continuous /formative assessment & 50% summative assessment.
RESOURCE CONDITIONS
Training-, Teaching- and Learning Materials
o Trainer’s Guide
o Learner’ Guide
o Formats, Charts, and Sample Document
o Reference Manuals and Reference Books
Learning Facilities / Infrastructure
o Visual training media (OHP, transparencies, Black board, White Board, Flip chart)
o Computer and its accessories
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Recommended
Item Ratio
Category/Item Description/ Specifications Quantity
No. (Item: Trainee)
A. Learning Materials
CBLM - Trainer’s made handouts
KAB _Trainee handbooks
1. 25 1:1
CEFE
SYB
2. Textbooks If available 25 1:1
3. Reference Books Any KAIZEN Book 5 1:5
Learning Facilities
B.
& Infrastructure
- 8x12m; equipped with IT
1 Demonstration room 1 1:25
facilities
2. Library - Multipurpose
3. Shelves - wooden or metal 5 1:5
4 White Board 1.50 X 1.50 1 1:25
5 Cabinet - metal 1 1:25
High speed Internet 1:25
Connection
6 Internet and Virtual library Recommended 1
E-VDO, Broad Band
C. Consumable Materials
1 Blank CD - CD-R/RW 5 1:5
- Whiteboard marker,
2 Stationery
printing
paper, printer ink
3 Flash disk San disk or similar 4GB 5 1:5
Zope card hard card/file(claser)
local
Flip chart white board and
Marker permenant(all clours)
4
Scotch
38
Candy
chocolate
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