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Who are our Key Partners? What Key Activities do our Value Propositions require? What value do we deliver to the customer? What type of relationship does each of our Customer For whom are we creating value?
Who are our key suppliers? Our Distribution Channels? Which one of our customer’s problems are we helping to solve? Segments expect us to establish and maintain with them? Who are our most important customers?
Which Key Resources are we acquiring from partners? Customer Relationships? What bundles of products and services are we offering to each Customer Segment? Which ones have we established? <Pbb<PaZTc
Which Key Activities do partners perform? Revenue streams? Which customer needs are we satisfying? How are they integrated with the rest of our business model? =XRWT<PaZTc
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Members Vendors
Self-service for online
Resource Community of In-person at events
World IA Day Mentors to enable interactions
Boxes and Johnny Library practitioners to share
practice and career
Arrows Holland experiences and
development Hiring
knowledge Job Seekers
Dedicated personal Managers
IA Summit Mentoring assistance
Journal of IA (mentoring)
Tools and methods to Accelerate IA learning
evolve IA practice and mastery Teachers Students

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Improve the Others interested in IA
What Key Resources do our Value Propositions require? Through which Channels do our Customer Segments
Our Distribution Channels? Customer Relationships? experience of working want to be reached? (Researchers, co-workers,
Revenue Streams? with IAs How are we reaching them now? executives)
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How are our Channels integrated?
8]cT[[TRcdP[QaP]S_PcT]cbR^_haXVWcbSPcP Which ones work best?
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How are we integrating them with customer routines?
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Infrastructure
What are the most important costs inherent in our business model? Services For what value are our customers really willing to pay?
Which Key Resources are most expensive? For what do they currently pay? Membership Sponsorships for
Which Key Activities are most expensive? How are they currently paying?
Xbh^daQdbX]Tbb\^aT) How would they prefer to pay? dues events and programs
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EP[dT3aXeT] U^RdbTS^]eP[dTRaTPcX^]_aT\Xd\eP[dT_a^_^bXcX^] Admin How much does each Revenue Stream contribute to overall revenues?
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