BMPJ6603
BMPJ6603
BMPJ6603
The central theme of this subject is examination of how an organisation can best manage its resources to produce goods and deliver services that are valued by the customer. The subject investigates the
2. concepts that are fundamental to achieving high performing, competitive operations across different sectors and across different types of organisation. In particular it addresses service operations management,
Synopsis :
quality management, planning and control, order fulfilment, supply chain management concepts, JIT and lean concepts, facilities planning, operations strategy and project management. The need for integrated,
holistic perspectives in operations management is stressed
3.
Name(s) of academic staff : Thong Kai Chong
4.
Semester and Year offered : Semester 2 Year 1
5.
Credit Value : 3
6. Prerequisite/co-requisite: (if
any)
Course Learning Outcomes (CLO) : At the end of the course the students will be able to:
(example) - explain the basic principles of immunisation (C2,PLO1)
CLO1 Analyse the role of operations management in a modern business environment and the operations function contribute to the success of the firm (C4, PLO1)
7.
CLO2 Develop the understanding and knowledge on how key Operations Management (OM) principles are related to the operations of the organization (C6, PLO2)
CLO3 Select the appropriate techniques to design the organization’s operative system, including new product development, and location, capacity and layout of production facilities ( P1, PLO5)
CLO4 Integrate the appropriate techniques related to the operative system, including forecasting, aggregate planning, inventory management, lean manufacturing and JIT (P6, PLO6)
Mapping of the Course Learning Outcomes to the Programme Learning Outcomes, Teaching Methods and Assessment :
e-Lecture, Quiz
CLO 1 √ e-Tutorial, Assignment
Case Study Final Exam
e-Lecture, Quiz
CLO 2 √ e-Tutorial, Assignment
8. Case Study Final Exam
e-Lecture, Quiz
CLO 3 √ e-Tutorial, Assignment
Case Study Final Exam
e-Lecture, Assignment,
CLO 4 √ e-Tutorial, Presentation,
Case Study Project
Indicate the relevancy between the CLO and PLO by ticking “/“ the appropriate relevant box.
(This description must be read together with Standards 2.1.2 , 2.2.1 and 2.2.2 in Area 2 - pages 16 & 18)
2 Cognitive Skills
9. Transferable Skills (if applicable)
3 Personal and Entrepreneurial Skills
(Skills learned in the course of study which can be useful and utilized in other settings)
4 Leadership, Autonomy and Responsibility
Service Designs
Structuring the service encounter
Service designs
2,4 0 1 1 1 0 1 3 7
Waiting time management
Employee Productivity
OM as team leader
Emerging trends that change the way people works
Behavioral & physical factors when designing jobs 3,4 0 1 1 0 0 1 4 7
Work methods
Developing work measurement
Time study
Controlling: TQM
10.
Dimensions of quality
Cost of quality
5 0 1 2 0 0 0 4 7
TQM and ISO 9000
Quality control tools
Taguchi methods
Total 86
Percentage
Continuous Assessment F2F NF2F SLT
(%)
1 Quiz 10 0 3 3
2 Assignment 20 0 9 9
3 e- Forum 10 0 3 3
4 e- Presentation 20 1 3 4
5 e-Discussion 10 0 9 9
Total 28
Percentage
Final Assessment F2F NF2F SLT
(%)
1 Final Examination 30 3 3 6
2 0
3 0
4 0
5 0
Total 6
**Please tick (√) if this course is Latihan Industri/ Clinical Placement/ Practicum/ WBL using 2-weeks, 1 credit formula
GRAND TOTAL SLT 120
Main
1. Heizer, Render and Munson (2016) Operations Management: Sustainability and Supply Chain Management (12th Edition) 12th Edition, ISBN-
13: 978-0134130422
Additional
2. Stevenson (2017) Operations Management 13th Edition, McGrawHill, ISBN-13: 978-1259667473
12 References (include required and further readings, and should be the most current)
3. Venkataraman, Pinto (2017) Operations Management: Managing Global Supply Chains 1st Edition, Sage, ISBN-13: 978-1506302935
4. Cachon and Christian (2018) Matching Supply with Demand: An Introduction to Operations Management 4th Edition, mcGrawhill, ISBN-13:
978-0078096655
5. Jacobs, Berry and Whybark (2018) Manufacturing Planning and Control for Supply Chain Management: The CPIM Reference, Second Edition
2nd Edition, McGrawhill, ISBN-13: 978-1260108385
Journal
13 Other additional information : 6. Ellram, L. M., & Cooper, M. C. (2014, January). Supply chain management: it's all about the journey, not the destination. Journal of Supply
Chain Management, 50(1), 8+.