Enganging Stakeholders - UX Research
Enganging Stakeholders - UX Research
Enganging Stakeholders - UX Research
Who are UX
Researchers’
Stakeholders and how
to engage with them?
Ananda Nadya | 2020
UX Research Sharing 1/7
When there are multiple stakeholders and they can’t physically attend a field visit, UX
researchers could record the session using voice recorder so that they can see it
afterwards -- or if possible, stream the session live to an observation room.
1. Summary at the end of each session → done after every session is completed
2. Summary at the end of the day → done while of data collection is still running
3. Summary at the end of the study → done after data collection is completed
UX researcher’s role is to be the moderator in the session. While in the session, listen to:
● What stakeholders paid attention to:
● What is important for them;
● Their interpretation of what happened during data collection event.
● What?
What happened? What did you notice? What facts or observations stood out?
● So What?
Why is that important? What patterns, conclusions or hypotheses are emerging?
● Now What?
What actions make sense?
Together with stakeholders , UX researchers should identify how the insights will lead to
actionable recommendations that serve as the solution to the initial problem.
Ananda Nadya | 2020
UX Research Sharing