Professional Documents
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Contoh Jurnal Informasi Dan Komunikasi
Contoh Jurnal Informasi Dan Komunikasi
Administrasi Perkantoran
Volume 2, No 2, Februari 2018
Online: http://jurnal.fkip.uns.ac.id/index.php/jikap
Abstarct
The purpose of this research is to find out how the implementation of
administrative services in SMK Batik 1 Surakarta. The type of research conducted
is descriptive qualitative research. Key informant / key informant of this research
is Principal SMK Batik 1 Surakarta. The supporting informants are; Chairman of
Administration, administrative personnel as administrative service providers
while teachers, learners and guardians as a target of administrative services.
Data collection techniques used interviews, observation and document analysis.
Technique of taking research subject used in this research is purposive snowball
sampling. While data analysis used is interactive analysis flowing with activity
include data reduction, data presentation and conclusion and verification. Testing
the validity of data is done by triangulation method and source. From the results
of the study can be concluded that the implementation of administrative services
activities in SMK Batik 1 Surakarta includes activities to record, type, collect,
process, duplicate, provide the code / letter number, send, save. The
implementation of administrative services in SMK Batik 1 Surakarta measured
through; Physical evidence (Tangibles), reliability (Reliability), Responsiveness
(responsiveness), assurance and certainty (Assurance) and attention (Emphaty).
The obstacles that occur in the implementation of administrative services in SMK
Batik 1 Surakarta is the implementation of tasks that have not been in accordance
with the division of job descriptions, incoming and outgoing mail order has not
been done well, lack of supporting facilities and infrastructure, lack of openness
between superiors and subordinates. The solution of the researcher on the
obstacles of the implementation of the administrative services in SMK Batik 1
Surakarta is the administrative personnel must develop the competencies they
have through participation in various training, the administrative personnel must
hold the letter pengagendaan using a one-door system, adding facilities and
infrastructure to support the activities of service delivery Administration,
openness attitude between superiors and subordinates.