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Deepan Sivasarana

Customer Care Expert, L.M.T.

7773 N Eastlake Ter, LF (847)372-2288 [email protected]


Chicago, IL 60626

EDUCATION — EXPERIENCE
• Harold Washington College •
01/20-Present, GPA: 3.89
Sir Spa • Licensed Massage Therapist • 3/20-Present
Coursework in Education & Child Hand & Stone Northbrook • Licensed Massage Therapist • 3/19-3/20
Development
• Cortiva Institute Chicago • Paradise Point Spa • Licensed Massage Therapist •12/18- 1/19
10/15-10/16
Massage Therapy Certification 750 Credit
In these positions I was required to complete tasks heavily focused on client care,
Hours education, sales, marketing, and teambuilding. Each was focused on growth of both
• University of Illinois at Chicago • business and clientele and required the continual ability to develop and expand skill
08/11-05/13
retinue.
Coursework completed in General
Psychology
This constant drive for improvement meant regularly taking new classes or acquiring
new skills thorough on-the-job experience; requiring a diverse skillset, flexibility, and
Additional Training tools to fuel a drive for people-oriented customer service.
Massage and Bodywork Licensing
Examination (MBLEx), Total Body In focusing on customer care and education I strove to thoroughly understand the
Stretch, Bamboo Fusion, RAD Tools needs of each client, utilising active listening to create a personalized plan to address
Training, Hot Stone Massage their individual needs. Writing detailed reports/client notes additionally helped me excel
(Himalayan and Basalt), CBD Massage, and document so I could improve in the future. This personal, thorough, and
American Massage Therapy comprehensive approach for each client was assisted by skills of communication,
Association Member, One Million empathy, and a broad understanding of professionalism.
Degrees Scholar

KEY SKILLS — SKILLS COMMUNICATION

Customer care HARD


• Professional & Creative Writing Paradise Point Spa • Licensed
Communication • Public Speaking Massage Therapist: Served as a
Computer skills • Research representative in local events, such as
• Data Entry
Creative thinking • Illustration the Wilmette Wine Walk or being the
• Software: MS Office, Millennium, Booker, primary representative of spa outreach
Interpersonal skills Clover, FrontEnd, Banner, Photoshop at the Carrington at Lincolnwood
Transferrable skills • Massage Therapy: Deep tissue, Clinical,
Swedish Relaxation, Sports, Proprioceptive Bristol Renaissance Faire •
Neuromuscular Facilitation (Myofacial and Entertainment Staff/Actor, Guilde of St.
PROJECTS — Trigger Point Therapy), Hot Stone massage, George: Assist, inform, and entertain
• Visual presentations Bamboo Fusion, Geriatric, Paraffin,
• Service menus Aromatherapy, and Chair massage, Assisted patrons of all ages with improvisational
soft tissue mobilisation and stretching, Body speeches and performances that
• Photography
scrubs/Kur Therapies, Decompression
• Customer education focused on history and education.
Therapy/Cupping
• Creating employee protocol • Performance & Arts: Classical Indian Clay National Speech and Debate
• Marketing and promoting Drum, Violin, Yoga, Meditation Association • Speech Coach and
professional events Judge: Offered helpful critique in a
• Representing the brand of the SOFT variety of oratory events for high-school
company Adaptability • Active Listener • Emotional
aged students. In a coaching setting I
was involved in hands-on time with
Intelligence • Positive Attitude • Education •
students, working one-on-one to help
Empathy • Handling Criticism • Problem
student progress with their speech and
Solving • Perceptiveness • Integrity • Open- debate events.
mindedness

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