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Case Study: A Challenge For Quality: Activity
Case Study: A Challenge For Quality: Activity
Activity
1. If you are part of the senior management team of Reliance Control Systems, how will you convince the
CEO that implementing the quality standards of ISO 9000 will solve the organizational problem and will
result in achieving a greater market share for the company?
For me, as part of the senior management team of Reliance Control Systems, I will convince the CEO by
telling him the benefits of ISO 9000. First of all, if the quality standards of ISO 9000 are implemented, the
company will have better management control and enhance quality of processes and products. Since ISO 9000
is a structured and documented quality system, it can offer more effective control of all aspects of the
manufacturing process, leading to better control of the business. At the same time, when the products have
improved quality, then the company will increase marketability. Most people prefer quality products rather
than products that are priced lower but lacks of quality. In this way, Reliance Control Systems will expand or will
have a greater market share because consumers are satisfied with specific characteristics of their products or
services.