CQI-FRM028

Assessment Coversheet Version 16 as at 03.04.19

Student
Student Name:
Number:
Unit code/s & name/s: SITXHRM001 Coach Others in Job Skills

Trainer/Assessor’s ☐Janey Kyle-Scott ☐ Charlie Jensen ☐ Jacqui Watling ☐ Kristina Douglas

Name: ☐ Nicole Middleton
Assessment Type: ☐ Task 1 Quiz ☒ Task 2 Assignment with Observations
Student Declaration: I declare that I have undertaken the necessary training associated with this unit of competency and that this assessment is my
own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be
false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the Student Misconduct Management Policy and
Procedure. I understand that by emailing this assessment item, it confirms my assent to this Declaration in lieu of a written signature.

Student signature: Date:

(when submitting assessment)

(Assessor completes the below)

Attempt number: 1 ☐
Assessor feedback:

☐ Student provided with feedback

Assessor Initials:
Individual Assessment Task: Satisfactory ☐ Not satisfactory ☐ Date:
Attempt number: 2 ☐
Assessor feedback:

☐ Student provided with feedback

Assessor Initials:
Individual Assessment Task: Satisfactory ☐ Not satisfactory ☐ Date:
Final Unit Result: N/A ☐ Competent ☐ Not competent ☐ Date:
(The CQUniversity trainer/assessor verifies that the student has completed all performance and knowledge evidence for
this unit.)
Assessor name: ☐ J. Scott ☐ K. Douglas
☐ C. Jensen ☐ J. Watling ☐ N. Middleton Assessor signature:

Note to assessor: Please indicate if reasonable Record any reasonable adjustment to this assessment (e.g. written
adjustment has occurred - Yes ☐ Please refer to Disability assessment given orally)
Policy and Procedure.

Privacy Disclaimer: CQUniversity is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of
CQUniversity, in accordance with the Information Privacy Act 2009 (Qld). Some of this information may be given to the Australian Skills Quality Agency (ASQA) and/or the
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Department of Education, Training and Employment for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have
given us written permission, or we are required to do so by law.

What will be assessed

The purpose of this assessment is to assess you underpinning knowledge and to complete tasks outlined in
elements and performance criteria of this unit in the context of the job role, and:
• provide effective on-the job coaching to four different colleagues
• address identified performance problems or difficulties experienced by colleagues in each of the above coaching
sessions and rectify or refer as appropriate
• evaluate colleagues’ performance and provide constructive feedback as part of above coaching sessions
• demonstrate the following during each of the above coaching activities:
• clear communication and demonstration of the organisational tasks required of the colleague
• completion of training and own work tasks within commercial time constraints
• application of the key principles of training.

Resource Requirements
Pen, Paper or computer, colleagues to be coached,
Coaching Session Plan Templates 1-4

Instructions for assessment including WHS requirements

This assessment consists of 3 parts, Part A Part B and Part c.
Documents for Part A Candidate Profile are included in this document
Template for Part B Session Plan will be provided by your trainer
Both need to be completed for each of the four Coaching Sessions.
You will need to submit Session plan for each candidate with this document

Part A
For the purpose of this assessment you are required to identify the coaching needs of 4 different colleagues
and prepare 4 coaching sessions of maximum 15-minute duration for each need identified.

Coaching needs may vary and can include e.g. precision cuts, specific preparation techniques for dishes, safe
use of equipment; table setting for different occasions, serviette folding; spot removal in housekeeping,
making beds; preparing for event registration/set-up etc. to name a few examples for possible coaching needs
in various departments of hospitality, tourism and events.

Part B
You are to deliver your 4-coaching session under observation of your assessor while still completing own work
tasks. If you are a distance student, this may be done via ZOOM (or similar technology) or videoed for
submission.

Part C
In this part of the assessment you are required to provide suggestions, supported by examples how you will
 deal with and overcome performance problems during coaching sessions,
 encourage further training and provide for application of the learnt skills as well as transferring these
skills to new tasks where applicable,
 provide for monitoring of the learnt tasks to address performance problems or follow up on coaching.

Part A – Identifying coaching needs and preparing for coaching

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You are required to identify the coaching needs for 4 different colleagues in preparation for the practical
coaching sessions in Part B, where you will be observed delivering these to the identified colleagues.

1. Complete the Candidate profile for each coaching need below.

2. Review any relevant documents or forms completed by the person to be coached. This could include
incident reports, menus, order dockets, function run sheets etc Note these on the profiles
3. Complete the corresponding “Coaching Session Plans” with duration of no more than 15 minutes for each
session and attach these for each task/colleague to be coached.

Coaching Candidate 1 - Profile

Name: Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 1 completed with details and attached

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 Coaching Candidate 2 - Profile

Name: Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 2 completed with details and attached

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 Coaching Candidate 3 - Profile

Name: Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 3 completed with details and attached

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 Coaching Candidate 4 - Profile

Name: Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 4 completed with details and attached

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Part B

1. You will be observed coaching colleagues in tasks over 4 sessions as identified in Part A.
2. Each session is limited to 15 minutes or as detailed in your sessions plans you have established in Part A.
3. The marking criteria below provide a guideline of what will be observed during your coaching sessions.

Summary of sessions

Duration Task to be coached

Session 1: Date: Start time:

/ /
Candidate Name: Finish time:

Session 2: Date: Start time:

/ /
Candidate Name: Finish time:

Session 3: Date: Start time:

/ /
Candidate Name: Finish time:

Session 4: Date: Start time:

/ /
Candidate Name: Finish time:

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Part C

Your task: Answer the following questions. Each question must be completed.

1. Explain how you will deal with, and accordingly overcome, the following performance problems or
difficulties by providing applied examples or scenarios:

a. Breakdown in communication

b. Shyness or lack of confidence

c. Insufficient opportunity to practise

d. Inappropriate circumstances for coaching

e. Lack of experience

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 2. How will you ensure that your colleagues will be able to apply the learnt skills to other tasks or situations
and how can you provide for this?
Provide examples for each task you have delivered in your 4 coaching sessions.
Session1

Session 2

Session 3

Session 4

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 3. How will you provide for ongoing coaching processes, given that you work in a very busy establishment?

4. Think about your performance as a coach. Identify at least one area for improvement and suggest a way
that this can be achieved.

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 Marking Criteria – for use by assessor Session 1 Session 2 Session 3 Session 4
DATE:
S NS S NS S NS S NS Comments
Part A - Identifying coaching needs
Identifies the need for coaching according to relevant
factors
Identify specific coaching needs through discussion
with colleague
Completes form clearly & Completely
Organise coaching session
Clear Training Objective
Resources identified
Timing of session activities
Details of content for each activity
Note any reporting requirements
Part B - Deliver Coaching Session
clear communication and demonstration of the
organisational tasks required of the colleague
completion of training and own work tasks within
commercial time constraints

application of the key principles of training.

 explanation
 demonstration
 review
 listening to trainee explanation
 observing and evaluating trainee demonstration
 providing feedback

Attempt 1 Attempt 2
Part C - Follow-up coaching
S NS S NS
Reasons for potential problems which may occur
during coaching and suggestions how to help to
overcomes these pro-actively
Monitoring methods for transfer of skills
Provision for ongoing coaching
Evaluates own performance and suggests ways for
improvement
Coaching methods employed improve over the
course of the instances delivered

Assessor Name: Assessor Signature:

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LEARNING FEEDBACK
(Student to write in any feedback received by Workplace Supervisor or Assessor).

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ASSESSMENT FEEDBACK
(Workplace Supervisor or Assessor to write in any feedback provided during final three
assessment times).

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