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  • Robert Smith: Salesforce Administrator - Entry Level

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    gulam mohayyudin
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    224 views2 pages

    Robert Smith: Salesforce Administrator - Entry Level

    Uploaded by

    gulam mohayyudin

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    Salesforce Administrator - Entry Phone: (123) 456 78 99

    Email: [email protected]
    Level Website: www.qwikresume.com
    LinkedIn:

    ROBERT SMITH linkedin.com/qwikresume


    Address: 1737 Marshville Road,
    Alabama.

    Objective
    Salesforce Administrator with 2 years of extensive Salesforce experience and management skills
    seeking positions inSalesforce platform with your organization to utilize acquired human resources
    and customer service skills. An effective leader with strong interpersonal, leadership, analytical
    and relationship management skills

    Skills

    Salesforce, Database Management, Reporting And Analytics, Data Loader, HTML, Workflow &
    Approvals, Reports Validation Rules

    Work Experience
    Salesforce Administrator - Entry Level
    ABC Corporation ­ August 2012 – January 2013
     Created user groups and configure workflows and assignment rules to enable proper routing
    of leads to the marketing members.
     Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response
    Rules for automating business logic.
     Configured Profiles and Administrative permissions to grant/deny users access to platform
    features. Created Customized dashboards for the case team members to keep track of the
    cases assigned to them and to share insight across the company.
     Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation
    and formula fields to the custom objects.
     Customized Marketing application to create a web to lead forms, Campaign to lead forms,
    assigning tasks, and managing workflows.
     Involved in preparing Business Requirement Document and Functional Requirement
    Document.
     Redesign through customization and applications within salesforce.com, including the
    implementation of Solutions and Leads Training of salesforce.com globally for the Sales and
    Marketing Teams.

    Salesforce Administrator
    ABC Corporation ­ 2011 – 2012
     Implemented automated escalation and alert notification and automated surveys to measure
    customer satisfaction.
     Worked with Service Request status information and reports.
     Create and maintain support queues and case escalation rules, add new support products /
    resolution codes.
     Implemented real-time reports to measure success such as Current and historical case
    volumes, an overview of currently open items by Queue and Owner, measurement of
    response and resolution time.
     Worked with Communication Solution such as Knowledge Base, Email Templates and Workflow
    Alerts and Notifications Implemented Support Follow up process such as Surveys, Employee
    Satisfaction.

    © This Free Resume Template is the copyright of Qwikresume.com. Usage


    Guidelines
     This is Dummy Description data, Replace with job description relevant to your current role.
     This is Dummy Description data, Replace with job description relevant to your current role.

    Education
    Bachelor's in Computer Science - 2010 (JN Technology University - Hyderabad, Andhra Pradesh)

    © This Free Resume Template is the copyright of Qwikresume.com. Usage


    Guidelines

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