Professional Documents
Culture Documents
Robert Smith: Salesforce Administrator - Entry Level
Robert Smith: Salesforce Administrator - Entry Level
Email: [email protected]
Level Website: www.qwikresume.com
LinkedIn:
Objective
Salesforce Administrator with 2 years of extensive Salesforce experience and management skills
seeking positions inSalesforce platform with your organization to utilize acquired human resources
and customer service skills. An effective leader with strong interpersonal, leadership, analytical
and relationship management skills
Skills
Salesforce, Database Management, Reporting And Analytics, Data Loader, HTML, Workflow &
Approvals, Reports Validation Rules
Work Experience
Salesforce Administrator - Entry Level
ABC Corporation August 2012 – January 2013
Created user groups and configure workflows and assignment rules to enable proper routing
of leads to the marketing members.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response
Rules for automating business logic.
Configured Profiles and Administrative permissions to grant/deny users access to platform
features. Created Customized dashboards for the case team members to keep track of the
cases assigned to them and to share insight across the company.
Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation
and formula fields to the custom objects.
Customized Marketing application to create a web to lead forms, Campaign to lead forms,
assigning tasks, and managing workflows.
Involved in preparing Business Requirement Document and Functional Requirement
Document.
Redesign through customization and applications within salesforce.com, including the
implementation of Solutions and Leads Training of salesforce.com globally for the Sales and
Marketing Teams.
Salesforce Administrator
ABC Corporation 2011 – 2012
Implemented automated escalation and alert notification and automated surveys to measure
customer satisfaction.
Worked with Service Request status information and reports.
Create and maintain support queues and case escalation rules, add new support products /
resolution codes.
Implemented real-time reports to measure success such as Current and historical case
volumes, an overview of currently open items by Queue and Owner, measurement of
response and resolution time.
Worked with Communication Solution such as Knowledge Base, Email Templates and Workflow
Alerts and Notifications Implemented Support Follow up process such as Surveys, Employee
Satisfaction.
Education
Bachelor's in Computer Science - 2010 (JN Technology University - Hyderabad, Andhra Pradesh)