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    IP Telephony Business Case

    Uploaded by

    Saeed Khan
    This document proposes migrating the company's 2,000 employees to an IP Telephony system to reduce costs and improve communications. Key points include: 1) The current PBX platform is inflexible and expensive to maintain, while IPT offers unlimited extensions, applications like video conferencing, and mobility. 2) IPT would use the existing data network and reduce spending on voice communications. 3) A survey of IPT users found high satisfaction with call quality and ease of use, and that features like conference calling and inter-office calling were well liked. 4) Risks include outages affecting communications and security threats, but executive and user support are seen as critical to the project's

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    IP Telephony Business Case

    Uploaded by

    Saeed Khan
    28 views7 pages
    This document proposes migrating the company's 2,000 employees to an IP Telephony system to reduce costs and improve communications. Key points include: 1) The current PBX platform is inflexible and expensive to maintain, while IPT offers unlimited extensions, applications like video conferencing, and mobility. 2) IPT would use the existing data network and reduce spending on voice communications. 3) A survey of IPT users found high satisfaction with call quality and ease of use, and that features like conference calling and inter-office calling were well liked. 4) Risks include outages affecting communications and security threats, but executive and user support are seen as critical to the project's

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    IP Telephony business case

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    This document proposes migrating the company's 2,000 employees to an IP Telephony system to reduce costs and improve communications. Key points include: 1) The current PBX platform is inflexible and expensive to maintain, while IPT offers unlimited extensions, applications like video conferencing, and mobility. 2) IPT would use the existing data network and reduce spending on voice communications. 3) A survey of IPT users found high satisfaction with call quality and ease of use, and that features like conference calling and inter-office calling were well liked. 4) Risks include outages affecting communications and security threats, but executive and user support are seen as critical to the project's

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    28 views7 pages

    IP Telephony Business Case

    Uploaded by

    Saeed Khan
    This document proposes migrating the company's 2,000 employees to an IP Telephony system to reduce costs and improve communications. Key points include: 1) The current PBX platform is inflexible and expensive to maintain, while IPT offers unlimited extensions, applications like video conferencing, and mobility. 2) IPT would use the existing data network and reduce spending on voice communications. 3) A survey of IPT users found high satisfaction with call quality and ease of use, and that features like conference calling and inter-office calling were well liked. 4) Risks include outages affecting communications and security threats, but executive and user support are seen as critical to the project's

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    of 7

    _____________________________________________________________________________________

    1 IP Telephony Business Case


    IP Telephony Business Case

    Prepared By:
    Network Team
    _____________________________________________________________________________________

    Executive Summary ..............................................................................................3

    Business Objectives ..............................................................................................4

    IP Telephony (IPT) Overview.................................................................................4

    Scope of Project ...................................................................................................4

    IPT Survey Statistics .............................................................................................5

    2 Financial Benefits................................................................................................
    IP Telephony Business Case 5

    Risk Assessment................................................................................................. 6

    Key Success Factors............................................................................................ 6


    _____________________________________________________________________________________

    Executive Summary

    What are we proposing?


    This business case provides justification to deploy IP Telephony integration with our
    current PBX solution and as a replacement to current PBX voice communications
    platform across the organization.

    This business case is also including video integration with the existing Poly Com video
    conferencing solution.

    The business case provides both business and financial justification for accelerating this
    integration & migration from our current voice communications systems to an IP
    Telephony platform utilizing our existing data network.

    Why are we proposing it?


    3 There are several reasons why Feroze1888 Mills should accelerateIP Telephony Business Case
    the replacement of
    the PBX platforms with IPT. IP Telephony has vast benefits like Cost, Accessibility,
    Flexibility, Voice Quality etc.

    Here is a summary of the reasons for this recommendation:

    • Current PBX platform has no more flexibility to support more extensions and
    expensive to maintain and operate while as IPT has unlimited extensions support.

    • IP Telephony offers a broader range of communication applications than our current


    PBX platform.

    • Web conferencing & video integration with the existing Poly Com video conferencing.

    • We have a data network in place today that is capable of servicing our voice
    communications.
    _____________________________________________________________________________________

    Business Objectives
    Following are the business objectives which ensuring the proposed IP Telephony
    acceleration supports to our business goal.

    1. Unlimited number of IPT extensions.


    2. Reduce spending – through lower cost options for voice communications (Direct
    Inter location calls)
    3. Web Conferencing & Video Calling.
    4. Extensions Mobility.

    IP Telephony Overview

    IP Telephony (IPT) refers to the technology for transmitting voice communications over
    a data network using Internet Protocol (IP). IPT solutions leverage a single network
    infrastructure for the transmission of data, voice, and video traffic to deliver high-quality
    IP voice and fully integrated communications.
    4 IP Telephony Business Case
    IPT would enable to realize the business benefits of a converged network: increased
    productivity, business flexibility, and reduced operational costs. These solutions are
    enabled by providing a seamless migration to full IP communications by using our
    existing data network in place today.

    Scope of Project
    This project would migrate approximately 2,000 employees to an IPT communications
    platform between January 2018 and December 2022. This will involve deploying new IPT
    equipment in each location and decommissioning the older PBX equipment once the IPT
    environment is stable and operational.

    Each location will receive a voice gateway installed that serves as the “link” between the
    data network and the public voice network (PSTN.) Every user would receive a new IP
    enabled phone. Mobile employees would have the option of using the built-in
    microphone in their notebook computer as their phone or using an IP enabled phone.
    When someone calls this user’s corporate phone number they will be able to answer the
    call using software on their computer or their IP phone.
    _____________________________________________________________________________________

    IPT Survey Statistics

    Survey Statistics Survey Results

      Excellent Good Average NA


    Please rate overall performance of IP
    75.50% 23.25% 0% -
    Telephony System?
             
    Please rate the sound quality of your
    62.75% 27.20% 10% -
    calls?
             
      Yes NO NA NA
    Are you facing any call dropping issues? 0% 100% - -
             
    Are IP Telephony System / IP Phone easy
    100% 0% - -
    to use?
             
    Please list anything you DISLIKE about
    8.33% 91.7% - -
    installed IP Telephony system
    5       IP Telephony
      Business Case
     
      Conference Call Inter-location Call Phone Book Voice Mail
    What are the most likely features of IP
    64% 97% 54% 22.1%
    telephony system?
             
      Easy to used Inter-location Call Sound Quality Good for Organization
    Please list anything you LIKE about
    47.75% 32.40% 35% 53.70%
    installed IP Telephony system

    Financial Benefits
    _____________________________________________________________________________________

    Risk Assessment

    Every project has Pros and Cons and following are the Cons.

     Power outages and Internet/Intranet connections will bring down


    communications.
     Inter-location communication may be effected in case of link failure.
     The higher cost of IP Phones have been the most important factor prohibiting
    their mass adoption
     If location bandwidth congested then communication may be affected.
     Inherited security threats associated with the Internet.

    Key Success Factors


    As in any important cultural change there are several factors that are crucial to its
    success. The network Team is very committed to making this project successful and we
    believe this will significantly increase the quality of our communications with team
    6 members and customers while delivering dramatic cost savingsIPfor Telephony
    Company.Business Case

    We feel the critical success factors are:

    Executive Management Support


    Getting buy-in and ongoing project support from the executive management team is
    essential. This project will require frequent input and guidance from the executive team.
    Your support will provide valuable leverage in working with the different groups within
    Company to complete the necessary project action items on time and without debate.

    Key Business User Support


    It will be difficult to complete this project on time if we do not have support from the
    key business groups within Company. As mentioned earlier in this business case, we
    intend to work with all key internal groups to ensure everyone’s communications needs
    are being considered and addressed.

    Comprehensive Project Plan


    In order to avoid common pitfalls in deploying IP Telephony, the Team will follow a
    detailed project plan. We will have a dedicated project team responsible for ensuring all
    _____________________________________________________________________________________

    areas of the project are on track and any challenges are addressed as soon as they are
    identified.

    Customer Focus
    If the result of this project is cost savings but we end up with unhappy customers then it
    cannot be considered successful. Guaranteeing that our customers have access to all
    Company personnel with high voice quality is our highest priority.

    7 IP Telephony Business Case

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