Cashless Payments (E-Wallets) SOP & Questionnaire
Cashless Payments (E-Wallets) SOP & Questionnaire
1. How may the demographic profile of the respondents be described in terms of:
1.1 sex,
1.2 age, and
1.3 educational attainment?
2. How may the e-wallet profile of the respondents be described in terms of:
2.1 awareness of e-wallets,
2.2 usage of smartphone for online payment,
2.3 familiarity and preferred e-wallet application,
2.4 online payment activities, and
2.5 frequency of usage?
8. What are the implications of findings for the e-wallet usage based on the
respondents’ perception?
Hypothesis
Based on the specific problem of the study, the following hypothesis is created:
Dear Participant:
We, the 3rd year BSA students of the College of Business and Accountancy, are
currently conducting a research study about the Cashless Payments: A Consumer’s
Perception Towards E-wallets.
In this regard, we would like to request your participation in this research endeavor by
filling out this questionnaire. Rest assured that your participation, and whatever data
you will provide, will be kept with the utmost confidentiality.
Truly yours,
CBA Researchers:
INFORMED CONSENT
________________________________________________________________________________________________________
Name/Signature of Participant
Republic Central Colleges
COLLEGE OF BUSINESS AND ACCOUNTANCY
Name
(optional):
Sex Male Female
:
Age: 18-25 26-40 41-55 56 and above
Elementary Level/Graduate
Highschool Level/Graduate
Senior Highschool Level/Graduate
College Level/Graduate
Master's Degree Level/Graduate
Doctorate Degree Level/Graduate
4 - Strongly Agree (SA) 3 - Agree (A) 2 - Disagree (D) 1 - Strongly Disagree (SD)
SA A D SD
3.1 Perception of using e-wallet
(4) (3) (2) (1)
3.1.1 The availability of mobile payment services
3.1.2 Convenience of the mobile payment services
3.1.3 Comfortable with the security of the mobile payments
3.1.4 Acceptance of the services at different stores
3.1.5 To take the advantage of loyalty/reward points and discounts
3.1.6 Time Saving through digital payment mode
3.1.7 Digital payment is user-friendly
SA A D SD
3.2 Obstacle while using e-wallet
(4) (3) (2) (1)
3.2.1. Lack of security and safety
3.2.2 Problem of internet connection
3.2.3 Delayed payment
3.2.4 Long transaction time
3.2.5 Security breach
3.2.6 Transaction failure
3.2.7 Lack of infrastructure/ limited options
3.2.8 System outage/ server down
3.2.9 Functional failure of application
3.2.10 Resistance to change of system and design
4-Strongly Satisfied (SS) 3-Satisfied (S) 2-Dissatisfied (D) 1-Strongly Dissatisfied (SD)
SS S D SD
4.1 Satisfaction level
(4) (3) (2) (1)
4.1.1 Mobile wallets are capable of providing benefits to individual for
purchase of product.
4.1.2 Using the mobile wallet improves the quality of my decision making
for buying products.
4.1.3 Believe mobile wallets are useful in buying products than the
traditional methods.
4.1.4 Think that using online wallets can offer me a wider range of banking
services and payment options
4.1.5 Interacting with mobile wallet is helpful.
4.1.6 Trust the service providers of mobile wallet.
4.1.7 Money Transfer Speed
4.1.8 Account to account transfer
4.1.9 Payment process speed
Part V: Respondents’ Suggestion toward the enhancement of cashless payment services being
experienced in e-wallets
Direction. What can you suggest to fully achieve the enhancement of cashless payment of services being
experienced in e-wallets? You may state your answer in English or Filipino; in bullet form will also do.
** Thank You! **
Reference:
Q Part 2 to 4 (adapted)
Pobre, A. (2020, October 31). 10 e-wallets in the Philippines that let you
buy from online shops anywhere in the world & pay bills hassle-free.
TheSmartLocal Philippines. https://thesmartlocal.com/philippines/ewallet
s/
Singh, S., & Rana, R. (2017). Study of consumer perception of digital payment
mode. Journal of Internet Banking and Commerce, 22(3). 2-13.
https://www.icommercecentral.com/open-access/study-of-consumerperceptio
n-of-digital-payment-mode.pdf
Republic Central Colleges
Plaridel St., Angeles City, Philippines
Source: Modified by Basco, J.G from the Validation Tool of Mindanao State University, General Santos City.