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  • Cashless Payments (E-Wallets) SOP & Questionnaire

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    This study aims to determine consumers' perceptions of e-wallets in Angeles City, Philippines. Specifically, it seeks to understand the relationship between perception and demographic profile, e-wallet profile, and satisfaction. The study will describe respondents' demographics, e-wallet usage, reasons for and obstacles to e-wallet use, and satisfaction levels. It hypothesizes that there are no significant relationships between perception and these factors. The study involves surveying participants about their profiles and perceptions to test the hypotheses.

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    Cashless Payments (E-wallets) SOP & Questionnaire

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    This study aims to determine consumers' perceptions of e-wallets in Angeles City, Philippines. Specifically, it seeks to understand the relationship between perception and demographic profile, e-wallet profile, and satisfaction. The study will describe respondents' demographics, e-wallet usage, reasons for and obstacles to e-wallet use, and satisfaction levels. It hypothesizes that there are no significant relationships between perception and these factors. The study involves surveying participants about their profiles and perceptions to test the hypotheses.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    4K views6 pages

    Cashless Payments (E-Wallets) SOP & Questionnaire

    Uploaded by

    Shr Bn
    This study aims to determine consumers' perceptions of e-wallets in Angeles City, Philippines. Specifically, it seeks to understand the relationship between perception and demographic profile, e-wallet profile, and satisfaction. The study will describe respondents' demographics, e-wallet usage, reasons for and obstacles to e-wallet use, and satisfaction levels. It hypothesizes that there are no significant relationships between perception and these factors. The study involves surveying participants about their profiles and perceptions to test the hypotheses.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 6

    “Cashless Payments: A Consumer’s Perception Towards E-wallets”

    Statement of the Problem

    This study aims to determine the relationship of consumers' demographic and e-


    wallet profiles to their perception towards e-wallets in Angeles City.

    Specifically, this study aims to answer the following questions:

    1. How may the demographic profile of the respondents be described in terms of:
    1.1 sex,
    1.2 age, and
    1.3 educational attainment?

    2. How may the e-wallet profile of the respondents be described in terms of:
    2.1 awareness of e-wallets,
    2.2 usage of smartphone for online payment,
    2.3 familiarity and preferred e-wallet application,
    2.4 online payment activities, and
    2.5 frequency of usage?

    3. How may the perception of the respondents towards e-wallets be described in


    terms of:
    3.1 reasons for using e-wallet, and
    3.2 obstacle faced while using e-wallet?

    4. How may the satisfaction of the respondents towards e-wallets be described in


    terms of:
    4.1 satisfaction level?

    5. Is there a significant relationship between the respondents’ perception towards


    e-wallet and their demographic profile?

    6. Is there a significant relationship between the respondents’ perception towards


    e-wallet and their e-wallet profile?

    7. Is there a significant relationship between the respondents’ perception towards


    e-wallet and their satisfaction?

    8. What are the implications of findings for the e-wallet usage based on the
    respondents’ perception?

    Hypothesis

    Based on the specific problem of the study, the following hypothesis is created:

    H01: There is no significant relationship between the respondents’ perception


    towards e-wallet and their demographic profile.

    H02: There is no significant relationship between the respondents’ perception


    towards e-wallet and their e-wallet profile.

    H03: There is no significant relationship between the respondents’ perception


    towards e-wallet and their satisfaction.
    Republic Central Colleges
    Plaridel St., Angeles City, Philippines

    COLLEGE OF BUSINESS AND ACCOUNTANCY

    Dear Participant:

    We, the 3rd year BSA students of the College of Business and Accountancy, are
    currently conducting a research study about the Cashless Payments: A Consumer’s
    Perception Towards E-wallets.

    In this regard, we would like to request your participation in this research endeavor by
    filling out this questionnaire. Rest assured that your participation, and whatever data
    you will provide, will be kept with the utmost confidentiality.

    Thank you very much.

    Truly yours,

    CBA Researchers:

    Shiori B. Bano Angel B. Bastona Shawn Philip A. Chuidian

    Jocelyn D. Nuevo Chenee M. Quiñones Naomi Ruth B. Rogriguez

    INFORMED CONSENT
    ________________________________________________________________________________________________________

    I hereby agree to participate in the research undertaking of CBA Researchers. My


    participation is voluntary without any remuneration and that I have the right to withdraw
    at any time should I object to the nature of research. I further understand that:
     This research study aims to determine the relationship of consumers’
    demographic and e-wallet profiles to their perception towards e-wallets in
    Angeles City;
     I will be asked to provide confidential information about myself;
     I am entitled to ask question about this research; and
     I will be given opportunity to learn about the result of this research, which may be
    useful to me.

    My signature below indicates that I voluntarily agree to participate in this study.

    Dated this day of 2021.

    Name/Signature of Participant
    Republic Central Colleges
    COLLEGE OF BUSINESS AND ACCOUNTANCY

    Part I: Demographic Profile


    Direction. Kindly provide your appropriate answers to the following: (please do not leave any blank):

    Name
    (optional):
    Sex Male Female
    :
    Age: 18-25 26-40 41-55 56 and above

    Educational Attainment: (Select only one)

    Elementary Level/Graduate
    Highschool Level/Graduate
    Senior Highschool Level/Graduate
    College Level/Graduate
    Master's Degree Level/Graduate
    Doctorate Degree Level/Graduate

    Part II: E-wallet Profile


    Direction. Kindly put a check that corresponds to your appropriate answers to the following (please do
    not leave any blank):

    2.1 Awareness about E-wallet payment gateways


    Are you aware of e-wallets? (Select only one)
    Hearing about it for the 1st time.
    Heard about it and used
    Heard about it but never used it.

    2.2 Usage of smart phone for making Online Payment


    Do you use your smart phone
    for making online payment? Yes No

    2.3 Familiarity and Preferences about E-wallet service providers


    Familiarity Preference
    Do you know this e-wallet app? (Select any Which one do you prefer?
    of the following) (Select only one)
    GCash GCash
    2.4
    PayMaya PayMaya
    Coins PH Coins PH
    GrabPay GrabPay
    PayPal PayPal
    7-Eleven CLIQQ app 7-Eleven CLIQQ app
    Lazada Wallet Lazada Wallet
    Shoppee Wallet Shoppee Wallet
    BanKO BanKO
    Moneygment Moneygment
    Others (Please specify): ______________________ Others (Please specify): ___________________
    Online Payment Activities
    Which are the following reasons you use e-wallets?
    (Select any of the following)
    For Cash in & Cash out/Recharge
    For payment of Utility Bill (electric, water)
    For Transportation payment
    To buy Food/Movie tickets
    For Online Shopping
    For Money Transferring
    Others (Please specify): __________________________
    2.5 Frequency of E-wallet usage (per month).

    How often do you used e-wallets for online


    transactions?
    (Select only one)
    Once a month
    Twice a month
    Thrice a month
    More than thrice a month

    Part III: Perceptions Towards E-Wallets


    Direction. Please refer to the following scale as frame of references and check the appropriate column
    that corresponds to your rating:

    4 - Strongly Agree (SA) 3 - Agree (A) 2 - Disagree (D) 1 - Strongly Disagree (SD)

    SA A D SD
    3.1 Perception of using e-wallet
    (4) (3) (2) (1)
    3.1.1 The availability of mobile payment services
    3.1.2 Convenience of the mobile payment services
    3.1.3 Comfortable with the security of the mobile payments
    3.1.4 Acceptance of the services at different stores
    3.1.5 To take the advantage of loyalty/reward points and discounts
    3.1.6 Time Saving through digital payment mode
    3.1.7 Digital payment is user-friendly

    SA A D SD
    3.2 Obstacle while using e-wallet
    (4) (3) (2) (1)
    3.2.1. Lack of security and safety
    3.2.2 Problem of internet connection
    3.2.3 Delayed payment
    3.2.4 Long transaction time
    3.2.5 Security breach
    3.2.6 Transaction failure
    3.2.7 Lack of infrastructure/ limited options
    3.2.8 System outage/ server down
    3.2.9 Functional failure of application
    3.2.10 Resistance to change of system and design

    Part IV: Satisfaction Towards E-Wallets


    Direction. Please refer to the following scale as frame of references and check the appropriate column
    that corresponds to your rating:

    4-Strongly Satisfied (SS) 3-Satisfied (S) 2-Dissatisfied (D) 1-Strongly Dissatisfied (SD)

    SS S D SD
    4.1 Satisfaction level
    (4) (3) (2) (1)
    4.1.1 Mobile wallets are capable of providing benefits to individual for
    purchase of product.
    4.1.2 Using the mobile wallet improves the quality of my decision making
    for buying products.
    4.1.3 Believe mobile wallets are useful in buying products than the
    traditional methods.
    4.1.4 Think that using online wallets can offer me a wider range of banking
    services and payment options
    4.1.5 Interacting with mobile wallet is helpful.
    4.1.6 Trust the service providers of mobile wallet.
    4.1.7 Money Transfer Speed
    4.1.8 Account to account transfer
    4.1.9 Payment process speed
    Part V: Respondents’ Suggestion toward the enhancement of cashless payment services being
    experienced in e-wallets

    Direction. What can you suggest to fully achieve the enhancement of cashless payment of services being
    experienced in e-wallets? You may state your answer in English or Filipino; in bullet form will also do.

    ** Thank You! **

    Reference:
    Q Part 2 to 4 (adapted)

    Akhila, P. H. (2018). Study on Consumer Perception Towards Digital Wallets.


    IJRAR- International Journal of Research and Analytical Reviews, 5(3),
    385a–391a. http://ijrar.com/upload_issue/ijrar_issue_20542959.pdf

    Bayugo, J. E. (2020, March 12). 8 best mobile e-wallets in the Philippines.


    Grit PH. https://grit.ph/mobile-wallets/

    Mathiraj, S. P., Geeta, S. D. T., & Devi, R. S. (2019). Consumer Acuity on


    Select Digital Wallets. International Journal of Scientific & Technology
    Research, 8(12), 3551–3556. https://www.ijstr.org/final-print/dec2019/
    Consumer-Acuity-On-Select-Digital-Wallets.pdf

    Pobre, A. (2020, October 31). 10 e-wallets in the Philippines that let you
    buy from online shops anywhere in the world & pay bills hassle-free.
    TheSmartLocal Philippines. https://thesmartlocal.com/philippines/ewallet
    s/

    Singh, S., & Rana, R. (2017). Study of consumer perception of digital payment
    mode. Journal of Internet Banking and Commerce, 22(3). 2-13.
    https://www.icommercecentral.com/open-access/study-of-consumerperceptio
    n-of-digital-payment-mode.pdf
    Republic Central Colleges
    Plaridel St., Angeles City, Philippines

    RATING TOOL FOR VALIDATING THE QUESTIONNAIRE FOR:

    “Demographic and Online Shopping Profiles as Determinants of Online Shopping


    Convenience: Implication to Retail Business Innovation”
    Direction: This tool asks for your evaluation of the researcher-made questionnaire to
    establish its validity to be used in the data gathering of research stated above. You are
    requested to give your honest assessment using the following criteria. Please check
    () only one from the selection.
    Scale Interpretation Description
    The questionnaire is valid and can provide unbiased data for
    5 Very high validity
    the investigation, allowing 0-5%error.
    The questionnaire is valid and can provide unbiased data for
    4 High validity
    the investigation, allowing 6-10%error.
    The questionnaire is valid and can provide unbiased data for
    3 Moderate validity
    the investigation, allowing 11-15%error.
    The questionnaire is valid and can provide unbiased data for
    2 Low validity
    the investigation, allowing16-20%error.
    The questionnaire is valid and can provide unbiased data for
    1 Not valid at all
    the investigation, allowing 21-25%error.

    INDICATORS of VALIDATORS’ QUESTIONNAIRE


    5 4 3 2 1
    ASSESSMENT
    1. The indicators in the questionnaire consistently and accurately measure
    each variable of the investigation
    2. The questionnaire fits with the variables under investigation, thus
    measuring what it tends to measure
    3. The questionnaire has the capability to measure items of variables
    within a given time frame
    4. The questionnaire has the ability to distinguish the characteristics or the
    properties of differing attributes of the subjects under study
    5. The questionnaire has the ability to gather factual data, eliminating
    biases and subjectivity
    6. The questionnaire can generate complete data within the given time
    frame
    7. The questionnaire is attractive and the contents are printed clearly.
    8. The questionnaire uses words that are clear, simple and straightforward
    to understand to avoid confusion error.
    9. The questionnaire is capable of generating data that will be of value and
    practical use to the sectors concerned in the investigation.

    JUMAR G. BASCO, Ph.D. JED V. MADLAMBAYAN, MA, RGC


    Dean, College of Arts Sciences & Education Head, Research & Development Center

    GLORIA B. ABRAZADO, Ph.D.


    Vice-President, Academic Affairs

    Source: Modified by Basco, J.G from the Validation Tool of Mindanao State University, General Santos City.

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