Conduct / Facilitate User

Training
LO1:Plan ICT Training System
Outlines
 What is training?
 Uses of training
 Types of training
 What is a Training Plan?
 Training Plan – The Benefits
 Training Duration
 Training Facilities
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Training
What is training?
Training refers to teaching and learning
activities carried out with the intention of helping
an individual to acquire and apply knowledge,
skills, abilities and attitudes needed to affect
a desired change.

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Training…
What is training?
Training may not necessarily be carried out as a
formally organized program.
Whenever a supervisor instructs a junior staff, gives
directions, or discusses procedures, s/he is training.
Thus, training may be conscious or unconscious,
but all training contributes to improvement of a
person’s knowledge and skills.

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Training…
Uses of training
Training can reduce or eliminate the gap between
actual performance and an organization’s needs.
It does so by changing the behavior of individuals, by
giving them the knowledge, skills, or attitudes that
they need to perform to the required standard.
Changing behavior then is the function of training

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Training…
Uses of training…
Lack of practical skills, lack of experience in the field,
inadequate knowledge, or improper attitudes can
hinder an organization’s operation.
Training can solve a variety of problems which may
affect the performance of individuals in an
organization.

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Training…
Training can help an individual:
· Improve his/her knowledge and skills
· Improve his/her interpersonal communication skills
· Develop new skills or knowledge in specific area
· Improve quality of service delivery
· Satisfy the community being served, and in return be
satisfied by results
· Meet the desired level of performance

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Training…
Training
Training includes both directed training and workplace
training.
Directed training can be delivered inside or outside the
workplace. It consists of planned and structured training
which is insulated from immediate operational job
pressures.
Workplace Training one the other hand is planned and
structured training carried out under normal operational
job pressures.
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Planning IT training…
What is a Training Plan?
1. A training plan is a framework which shows the
general structure of training content designed to meet
specified objectives.
2. The Training plan is a detailed statement of the items
to be addressed when designing any block of training.
3. The Training plan takes into account such items as
training aim, objectives, approach,
equipment/materials to be used, etc

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Planning IT training…
Training Plan – The Benefits
The plan is a practical working document to be used
by all those involved in developing, implementing,
monitoring and funding training programs.
As an aid to developing training programs,
As an aid to implementing training organization of
training programs.

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Planning IT training…
Training Plan – The Benefits…
As and aid to monitoring training programmes, it
provides a standard format to review programmes
assure consistency assist validation processes.
As an aid to funding training programmes, it contains
information required by funding agencies assists in
purchasing and utilization of resources provides
comparison of program performance in different
locations
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Planning IT training…
Training Title
The training title should:
Clearly identify the
programme/course/module/unit
Be specific to the training content
Be included on all written materials produced for
the training.

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Planning IT training…
Training Aim
The rationale for the training i.e. the reasons why the
training programme has been designed should be
stated.
A broad general statement should be included
describing the proposed programme and what it is
expected to achieve.
It should clearly indicate expected outcomes of the
training in terms of trainee opportunities.
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Planning IT training…
Outline Training Plan
Should illustrate by means of a diagram
The titles of the modules of training
Their sequence of delivery
The balance of time (in days/weeks) allocated to
direct and workplace training in each module as
relevant

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Training Duration
Should indicate the total time allocated to
the training in terms of hours per week and
number of weeks.
The duration of all main elements
including workplace training and directed
training, as appropriate, and the assessment
time should be clearly shown.
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Training Facilities
Should list capital equipment, non-capital
tools and equipment, and consumables
required location specifications for directed
and workplace training, as appropriate, to
include workshop and / or classroom
requirements special facilities appropriate
to the particular training

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Steps In preparing Training
STEP 1: ESTABLISHING A NEEDS ANALYSIS.
This step identifies activities to justify an investment for training.
The objective in establishing needs analysis is to find out the answers to
the following questions:
◦ "Why" is training needed?
◦ "What" type of training is needed?
◦ "When" is the training needed?
◦ "Where" is the training needed?
◦ "Who" needs the training? and "Who" will conduct the training?
◦ "How" will the training be performed?

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Steps In preparing Training…
STEP 2: DEVELOPING TRAINING PROGRAMS AND
MANUALS.
This step establishes the development of current job
descriptions and standards and procedures.
Job descriptions should be clear and concise and may
serve as a major training tool for the identification of
guidelines.

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Steps In preparing Training…
STEP 3: DELIVER THE TRAINING PROGRAM.
The training technique must be decided, One-
on-one training, on-the-job training, group
training, seminars, and workshops are the most
popular methods

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Steps In preparing Training…
STEP 4: EVALUATE THE TRAINING PROGRAM.
This step will determine how effective and
profitable your training program has been.
Evaluation is the process of gathering
information and assessing the value of a
given program against established goals and
objectives.
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Training Plan Template
1.0 GENERAL INFORMATION
1.1 Purpose
1.2 Scope
1.3 System Overview
1.4 Project References
1.5 Acronyms and Abbreviations
1.6 Points of Contact
1.6.1 Information
1.6.2 Coordination
1.7 General Training Prerequisites
2.0 TRAINING APPROACH
2.1 Training Requirements
2.2 Roles and Responsibilities
2.3 Techniques and Tools
2.4 Training Prerequisites
2.5 Training For Revised Office Procedures
2.6 Schedule
2.7 Curriculum(Topics to be covered)
3.0 EVALUATION
3.1 Metrics
3.2 Strategy

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 Individual
Assignment

Preparing Training
1. Prepare a user training presentation for the following one project out
of three.
i. How to login to a computer and how to access shared resources
(support using screenshot)
ii. How to diagnose and troubleshoot network problem (support using
screenshot)
iii. How to access default webpage www.google.com and
recommendation for PC security (support using screenshot)
Note: Prepare user training presentation using Microsoft office Power Point 2007 or above.
The presentation slide number should 5 or above. The presentation must include, but not
limited to, the following.
 Cover page, Title and Introductory part
 The objective/Purpose/ of training

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