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  • CIPD Candidate Assessment Activity Title of Unit/s Unit No/s Level Credit Value Assessment Method(s) Expiry Date Learning Outcomes

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    The document provides a scenario and assessment for a consultancy training program. Candidates are asked to prepare notes on consultancy models, processes, and client relationships. They must also propose two costed options and a recommended solution for training 20 moderators within a £2,000 budget. The assessment will evaluate understanding of consultancy and ability to establish, implement, and report on a learning solution for a client.

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    5CNS_ILD108001(17) Sept 2020 (002)

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    The document provides a scenario and assessment for a consultancy training program. Candidates are asked to prepare notes on consultancy models, processes, and client relationships. They must also propose two costed options and a recommended solution for training 20 moderators within a £2,000 budget. The assessment will evaluate understanding of consultancy and ability to establish, implement, and report on a learning solution for a client.

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    137 views3 pages

    CIPD Candidate Assessment Activity Title of Unit/s Unit No/s Level Credit Value Assessment Method(s) Expiry Date Learning Outcomes

    Uploaded by

    haya
    The document provides a scenario and assessment for a consultancy training program. Candidates are asked to prepare notes on consultancy models, processes, and client relationships. They must also propose two costed options and a recommended solution for training 20 moderators within a £2,000 budget. The assessment will evaluate understanding of consultancy and ability to establish, implement, and report on a learning solution for a client.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    of 3

    5CNS ILD108001 (17)

    CIPD Candidate Assessment Activity

    Title of unit/s Developing and Using Consultancy Skills

    Unit No/s 5CNS

    Level 5

    Credit value 6

    Assessment method(s) Written notes & a justified and costed Learning and Development
    solution
    Expiry date September 2020
    Learning outcomes:
    1. Understand the meaning of consultancy and the common stages in the consulting process
    in an L&D context.
    2. Know how to work with a client to agree a learning and development solution.
    3. Be able to support a client whilst implementing a learning and development solution.

    Assessment Brief (All activities should be completed) Assessment


    Criteria
    You are a Learning and Development professional with a Linkedin account
    seeking to develop your portfolio as a consultant. Through the Linkedin
    account you have been contacted by an organisation that provides L&D
    consultancy services globally and have been invited for an interview. You have
    been informed that during the interview your knowledge and experience of
    providing consultancy services will be explored. You have also been provided
    with a scenario that will be used to assess how you would work with a client
    before and during the provision of consultancy services. The scenario you
    have been provided with is:

    ‘An Access to Higher Education Validating Agency (AVA) has asked for a
    short training programme to prepare new external moderators for their role in
    moderation. There are 20 moderators in total, located in different parts of the
    country. The financial assumptions are:

    - a consultancy day rate of £250

    - standard travel costs by rail if incurred by consultant and moderators and/or


    45p per
    mile by car

    - an external moderator attendance fee of £50 per moderator.

    The sponsor is willing to entertain any mode of training within a resource


    envelope not in excess of £2,000.

    Activity 1
    In preparation for the likely interview questions you are asked to prepare some
    notes that include:
     An explanation of the meaning of consultancy with reference to one model 1.1
     To compare and contrast three different examples from the business world 1.2
     An explanation of each stage of the consultancy process. 1.3
     How you would establish with a client what was required in terms of an 2.1

    1
    Assessment Bank –Intermediate – August 2017
    5CNS ILD108001 (17)

    L&D solution for the training programme scenario provided.


    Activity 2 2.2, 2.3
     A brief paper that summarises two different costed options for addressing
    the scenario provided with a recommended costed solution.
     An explanation of how you would establish the processes for reporting on
    the progress and outcomes of the learning and development solution. 3.1,3.2
     The basis of any recommendations for future actions extrapolated from the
    training programme scenario, this ensures sustainable change. 3.3
     Examples of at least three causes of common problems with client-
    consultant relationships and how you would avoid or address them should 3.4
    they occur.
    Evidence to be produced
    Activity 1
    A set of short notes of approximately 1950 words that address the theoretical aspects of
    consultancy.
    Activity 2
    A justified and costed learning and development solution of approximately 1950 words.

    You should relate academic concepts, theories and professional practice to the way
    organisations operate, in a critical and informed way, and with reference to key texts, articles
    and other publications and by using organisational examples for illustration.
    All reference sources should be acknowledged correctly, and a bibliography provided where
    appropriate (these should be excluded from the word count).

    2
    Assessment Bank –Intermediate – August 2017
    5CNS ILD108001 (17)

    Guidance for Assessors for 5CNS (LO 1, 2 & 3)

    This guidance is for assessors only and should not be handed out to candidates.

    Candidates should produce:


    Activity 1
    A set of short notes that address the theoretical aspects of consultancy.
    (approx. 1500 words)

    Activity 2
    A justified and costed learning and development solution (approx. 1500 words)

    Candidates should relate academic concepts, theories and professional practice to the way
    organisations operate, in a critical and informed way, and with reference to key texts, articles and
    other publications and by using organisational examples for illustration.

    Assessment criteria guidance:

    Candidates should:
    AC 1.1, 1,2,
    1.3, 3.1, 3.2,  Provide an encompassing definition of consultancy with reference to at least
    3.3, 3.4 one model of consultancy e.g. Lundberg, Ulrich
     Give at least three and examples from the business world e.g. L&D, marketing,
    IT etc.
     Explain each stage of the consultancy process from identification of business
    need through to closure and/or renewal of the arrangement.
     Explain how they would establish with the client the processes for reporting on
    the progress and outcomes of an L&D solution e.g. e-briefings, 1:2:1 catch ups
     Give examples of follow up activities to sustain change e.g. follow up diagnostic
    impact assessments, further training etc.
     Provide at least three examples of how client-consultant relationships can
    become dysfunctional and how problems can be avoided e.g. establishing and
    adhering to modes and frequency of communication, clarifying and re-clarifying
    client requirements, agreeing scope and boundaries.

    Candidates should:

    AC 2.1, 2.2,  Explain how they would establish the requirements of the customer in the case
    2.3 study outline e.g. requesting more information on the need, expected outcomes
    and outputs, nature of the participants.
     Give two costed examples of how the need could be met e.g. a face-to-face
    workshop delivered in a central location or a set of guided study and self-test
    materials which participants would be required to complete.
     Provide a recommended and costed solution based on their assessment of
    need and budget parameters.

    3
    Assessment Bank –Intermediate – August 2017

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