Citizens Charter
Citizens Charter
?tlrt+ \c+c
L er0++ q^o',l
?rc++ q4d? d?rLrq+? ndznsq+tu h'tc+ $fi,k7..9.7,1ch1a,747g1qcq"9q hgrt4?.e)
boaz:t hq ?r'zh+.+tr+tu arcF ntF folrlrn arnqrt+Tr nqa,fr Ad?4@+i+d\q+q T6+ g\ro-
QftC ?d\Rltf 'l-rn9*t+ g^c ghdd.c nch+ 0dDflcr+ Au-&fl' +qz'n ?1ft h?6\"1tut a,ftmtq
A?uLtu ?+?Arf+? hctrt o,tzp.tr /r4@ g^o?q h"ZfLfb hz.f,ryF fd?mn? bC +qqc 7a-tz
o lut,?kga'?2
. todr.E h.+"*9tu97
o ?ho?.Zt'a&9?1
o PnrnFT tq"a&g +*'1+
o 0BtlTT ?+**on n.fln0+i+*6?4tqunah.,9:cr+T
. ?gp?nsT+o mcT. ntl
o hfq"Eq ?+flDUC+ +*,1+
o hu{Dhq,s +f"?+
o oD'l1lh4,qq oD1"lh+,q gd\Lrb +*r1+
o f'ldu$b dZ,+++
v. ?+?arr+ 'l.g,+
M. 9"1rn0* onufT
o ?hd*F+ qg't ?h'td2gl+ qucgi
o 9trnfl* ?tltt+ oD4l+Ts T+{'Fi
o 99t ?&?hrd +nncq +4+ei
o gtrT ?h.7nh+o"Ttlnttn sd+q u.0+:
. ?6ELoot g+?Ape+ hcYr}';
o ?trtQ ?u'tc'ttrll
o *?ct2FT nhhA nd,?T+i nd\h noDgad; h-f%6\T 3,.fl,qG n/D4h 0h?a94"+ hhqnl+lq
,c n?d\R oD72'tc1 h+pL gt'Afr htrrT +/.1tu7 T&q- hnLoDAh+@ ?rla hs6\ u^l,
h*c0 fltrlm@ flD4n h6\zh A+H- d'a bra+ nrl}.s o14z-0"no"mzw' ho\tL?T oDz
(AhrDq4.q,c),1+z't1 gTm i
mgol. o"ZHp+
4
s\
'\
\
-\J
\rr
\s sa
\
* N,
s
d
\
n{ N
\ N
\\' \ tt-
{ hF
\i SS
F- \t
s \
s- \F{
\
.$
c\
* rs-
t\ tr RE.\N
N
\j s\- S \
I
I
.F
xf- s
Sss
$.I I
I
I
R-
Ni { !..
8_ I (F
fl- N
sRs
I
I\
tr-
N
s-
+ \ Q)* *
e t\
{\ NIN $$
S.dr\
s$
N $ftN
A-G
*1 \N
\NF
E
o
s
N &N.H E\E
$aNn
,<
)-
N
$ss \\\ NJJ *$N
E..I a a a o a a a a a
h
Or
\o-
SN
{
O-
II.
&
N
c\
{
N
s
Q*
$tt
d.il oJ- + t-
I-
Sl it-
h*
l+
d
ts N
s s
"i.t f-
i.t
}lFtsl+ i- o- \(
tsl F st s A
fl "<rriaF
Ei LfL<
.c
(,.
N
N
{!
E
SN
;I
*t r €L € \N
rl!
'A! 1i,, F{\ s
F5
t\
s $$
&l =F=E
\n\
c $.\
s f E
E # F& N (\
sl s N \\$ R
.i-
El ds*E
tlEl EGr*
\
N
\,\
\(\.
N
i\
{
.\
\^
(\
$s
\d.
6r
is
s.i
$ $\
*.s&i FN a
s'
(J
s.L SN
NN
\.t
EI SE qd F $
( .(-
:I Etrf +
Ftr
+ cF $$ {- N -(
f F
-q(
N
El
r.Ji r- & \S
te{
RE \}] r{
\ L\
ori
u'
&tss.\c
ht * t\
t- N\
R.l \ s
hL
':.
t\.. \\ s.i
qc+o|F
,Ft - rfi O.. Y q)
\ bK- d\R
s-
.^\ -\ ^tR
TN
i-t*
q.t'
es
qE-
\q\
e\
.f-
Frl o RS IfN
$.(A :\ st-
El roim+ N
N
FS
N*.
le\
sJ q{
S$
fts
(s
i<
sAt\.\
Nq\s-
NN
\N.
'(-A
S.N
t\'
N+l
.*\
\J E'
\t
\,S
c\
$
l"L S .\
\\\I\
N F{ \i
NN
ss
NSJ $s
*tr
|\\
NN
+!.'
N\N d. q( {h!
q\
s.
( of cr \t
J\
r 0r
ss$
s\F S\ \\
t qhr
\ N
\
${
NN6r
N
\\
UN
\&
$ \t-N
I,F-
^\ N
r
\ H'ji
NN
u
.}
i u
cl lN
t\ arN' d-
e\
:N
\
\r T
q
$NN
*
\lQF
jt- S \) N\
hl.
s$ s
F us$*
s sNNs
*s
$s'\
qn +
{ EN
q: E
N
\ SK
l-t.
st
NET
N
N
w
\n
(F
NS
NT
$
A
:
\e' \ \
{N $sfi*st
N
i\
-\ N NN E'
$$$
\)
:f-' s\<i
R
S .t- r!
NS {NNN'SN
\\\
$$$N l\
$
N'$N
i$ Nr SXNN$H$ QNuEr.i:\
q\
.L \-
${R4.+ .t
N$-
\\J N<:SN
N$ EE\S s$N
s$u
t,\
N
i\ € \t
oa a a o a ..t.S o\..
N
N\
a a
N
\
oR.*.
\NS
ri.:tr
s(\r
*s$
s\ \$ \s (\ i\
$.
s\ a
\. s
ca cn o
cf \
s F.
$ t-
N N
AF
.t\ \ d,
t\
sr! t- *\'$q
N
$\
.s N.
\e \
T SN
N
\t
\r.
sN
laF
N
\
$
t-
\
$\]
^-\
NN
.q\
eEr
BJ\\
s \N K}e
.(
ia!.
N
N
N
i\
"(
!-
s\
aLs
S
SN
G
N$N
\ ss
sst- NN
s'
5\
N
y.il t{s
A\
s\ $NE
N
\ \
u
SR
s{\
s,s r( ht $sN
tr
N\
N
t"
sv ts
N&'
TN
NN
d-a
\
Itr e\
$-
\ SN. N\
"s'$ \N
(s NN$
N
\
N.
u
aL
a!A
R'., \
d-H
rt-\
N\-
HE
.$S NN.i:
uJ'ii.
iN;
\,$\
,t-
/\
s
ilN
l{r
lsq
Ns.-i'
t
}\\J
\\\
r{ $.r
qs
$i\
NN$
$\
NN\ N
\Q \o \ 0O g\
NsNs
tN
s
us E'rci
$; $$ $$N s
S$
,
SN
$u
.
oC
\ SNN\
E \"$ x$ fr$ sr\
NN \s
S $t
s's
\..
..1-
E-
j't- \
N
6c\
N-\
S$ ,i $\ Sl
}$ $NN s*
s$
NNc{iiF NN
h
N\i
ss$t$sssssts$
.$$N o .s
\EN$N$ ].t*
a
s
*(\s
NN\
i\
\d.,
r\
sN te\
\r)
b.
N \
r\ I.L $t
\8. (\
V(d
N\
SN F,. S*
H\ :a
NN SN
\
(\\ Gf\
\\
\+
Ss
.L {.
sS\..
N dr $$
N
Nr
*rN
GsBNN SR
IdN
E,sil s.$
NNft
{(\\ rl
SN
d- dr R'
al\
$q
N$$ su
!
t* N
sk'
O^
shv) N
!
N 5
a
@
L\ \d\ N \^ \^ a
N \t' \^
hr.,
N
N
\ \
tr
F\ N
\s
|.t 6(
\s \.
-}r NS *s
t\
+a' I
N
S
FN
ss
.tr' F\
N $$$ N TN$
+
R
)J Silii-R'
\loF i{ $t-Nt$
S \-
sNrtS NNN$U
KN\N$
&
\ t"NsS$tr
S.r
N-
lt-
!NN$t$
S\ r- E N $sFf$$ $Nt$s$ J.
.s N N.F t
}6\
trr
ST$F\$
d\ E'
\
N $$sNs$
(&
+
{T
N
n
sNNs$$
N.U\\AN $$$s}$ $NUr{S
&
E
\s
J<
)-
e.I d
E s
O-
e*
(4 !
\*
c\ .t-
\5 \\ \(
s
^!
O/ ts
r+ t
&
or
\
.Ir
t- I
N tit
\
$'
$.
'":\
qJ
N is \^ TA
* N \1. \o $
c{ F
\^
\
$
^\
t-
\N
}\
\ E{
dr
\.l-\) \- S{
\F
s t-
F
N N
N
N
N
$
\
$ t-
r .(- \\ }\
.L SN o
\
N \s\
S.r a
-s
J
\ s
-!
N
\..\ a
\.,
:s
s c\
\
N
e. N N
! t.
!
!
O)
\^ a
o\
R \l. \.
\s
P.n
\N
N
\tr
N- r\
S*
NN N
N$
IlF $
s
l\
N\
:I.FSS
$s $$ +$NsE. SHs
SS
E
$ NNs$ N$ \ N YNN$
$ SNsNtr $N $ * ! S$$NN
N\ R $S
E
e
=
N$N$N$ $$$$sss$ s$ $ $$$ $
S*s$S$N
$NNNN\s s$N$xi$$$ E$$$NH$
s.
t"'
{tt' \
\ii
\
th
qJ
\
\s \o \o
+
.:s-
\
\\
\
.L
.t-
.lr
s ^\
E- .\s\
\ \
\ i\a
N
\
d
N \
G\
\- N
n
\\) $l N
s
a' .t-
\6.
$ t-
\ q)
N
Cn \h \Q
N .ii
e-
! !
o
rl
U
\o
\o \o
N$ ,$ N * r\$NU
\.H$ N\ N 5$ S N sH$
5iH.L
N N $$
*$N$sIssr$sN $ s N
tN$ N S$$N
Nsst$$$sNs$$SN$ tNsNsr$N
$$+$t$si$sNssSR$ sN$s$$ss
$rUIN*t$$NNN\s$t
$$$NN$$*$u$$Is$s $NRNsN$N
\
r${
\
si
qr
\o \o
s
s
\
s:1
\.t
JN
N\t
UN
s
RN s.I
i..E
$r\
*-
u
SS \S\'
TN
dr \
N\
\
$E
s\
Rd
sn
s
\'
aN
\
\o
:\
! rl
-l
s
StJ.L
\'{.:
hrN t$ $ Sr* N t
$S*
*N*\S' NN
s $$ N
N $i E $ s
S
\\t
SFN$ S $.l- S E $
$
SN$ FN H F
$s$sst$ ssss$rs$,$$
s$$s$sis N$NNs$Sss$$ts
lN
\n
\i"
$
\\
!L
\
N\
+
\\
C^
s
\
Fa^
.I-
':_
1[-
$
OF
\i
L
\l N
a\
\ \ N
rl
! \
\o
s$
\I
R.{-& \. o N
s
s $\t N\ N Ft. $
\.s'${\
NiH
,\ .t o
N!r
G
E.E S S:+
$Nsss$NN$$$N rss" $N
NFsssH
N N" S$ St
NXN'sN,*
$N$frtN
.t n sE N*ir
NHN,i:-t
$$$NN$
:\
\{ i)
a.J
o
\a
c})
.l .
(
rj
\
\
N'
.L
s \
A.t
{ $\
.i-
\l {q+ \..
rj ss
SS
\a |S\
g
\ t*\
t-N
!(
o-
.L
SN
A\
"{ SS
Nt-
s \FS
a
.t-
\ s\ ss
\ 0O
NNNN rNtSNl$rN. co
B88B
e'5 tf) \q \o $$$€$E€$eH
FI
h'ts.S
HN \ $
N"N E S$N
s
tN
6-'
N N$
*k \N
N +so
N
*k
N
HoN s \s * iN $ *
s=$N \s.
R S SR'
sEN$
$g$N$ NN$S\
su\sN
$ sNs$
N NNEN
R* li s iJ
;$\N$+$\
sSNs
Eiss$
sNelN
$ls$$$i$s$ $,S\t\)-S
\\ 6NN NNt$sN$
t\
\N
\tri
\^
cf \i:
a.
h
Y
\
N
aA i'.
$s$$
^t(
N
t3-S-t!s
.N
N
{i\N
cJ N
trERrnr( \\
t:.\\\\ N
Nrtt$
\sosa
\F
RS
N
)Jr
\\\
,\s$ss
.t
^\
SNs
IFI \
s...o N
s t.
!
O')
N
N*N
sE sq\
\
a
N N N NN
OOr^Aa
C^I^*S\'\
:-
N
trl
b\
aA
o'5 o.5 \' \1. q N N
,E
1\
-\t
$$.
NN N $sF $N $-
$
N Ar
\N N$N N.\ S s \ \l
.{:s
oFt.
+ss N$.$ s'* G.\
s,\
r\\
$$s
A iE.
$ 5N N$ Ns N $ i-\
\N S$FSE
d-\
NS
^\\
e^
RN
s\
\\
N $:
is$ $ N.ts$ s$$EN$
N].L\ v
.N G- $\ a'N
sB'
\\x
TNN N NSNN NTNSN$ \OD
tNE
E"IU
\t t\ N!
tLd-
Ns$ $\$$$u
:uN{-NN $$$sN$ :r\
q\$uN' ,E
S
.sHs
r\. Rli
NN'NSo.-
N$NNNN NRr$rS s;s.
A
EsS
rsss
o a a aa a a a
I+
s \tr {}
c!
\^
\a
\^ \i cf
i
c\
s,
a
S0$SN$N
.N
o
h
t t:I a
e. sN\tt*f{ts ul i"E
N
\
(^ I:,.L\qN .,\
NeEs\-\r
i\f:s
\T
t-
\\
\\^r \
trI
s
N-\-hle
Etq,NN
ld
'tr
N,
.$
N
N$NNNN
u N
I
,\
F
S..... a
.NENEN
NNNN I
I
N N
\ rn
sRsBs
I
I
rl
i
I \^ \^
e'5 \1. rQ
I
\ \f I
I tA
E.N *
$-
N
.t-
q\
R
s\\l- ::s
iss
t
+i
s
\a \\
N
:
s Ni.L
-\s
b.,. \-
tr\i
u
L
i
\+i\
el=
(: .i-
F'.S
{"\
ilt
t\
\Si'-- {\
,L<
rlS
s \ =:?s
$s$ s I \\*iS F+r.S
Yi:\
N-
LT
!OcS
tiYreil
$ t-
rF Ss- $$S.\s \l^r\etL
.i- '^> \;
f,i\i-:
;-
\0,N\s
N-A \a F{
u S*: i;t\i
$.,::S:\\S \r>^: R.{.
!
\ t$N$ !s
NS ::S So:l*i
.,:f\*
',,
{{*Sii
$ats:.
id-\)a-\
lf !-
*}N+'
\
SENt$ s.$
\s i':.{' *Siss. \s'+i--.N
\ a- '1 .
:-
!<: {
a a
ss N t s\i \\\
:-' :-
,i\i\.i.:a
:\ ri
Fs^
Ss$.
qqN
tl ! .i- .i-
!'I Si N
Uqrl\
a
cn t"i s
}\S.r
,\a
\_ .t-
.l- .\^\
R.
\
s
\
s'
Nr .t- .f-
ss
0
S
.t* a\ N
^\
N
\
N
\
s
N-i "t-
6
\N
(F
N SN N E
.t-
\\
ES N
\u s
d.
\\t'SSSs Ns
c\
F
uuuus
Ar\
il \ d
\\NtrS s
\
.t-
ttttt
NNRN.N
\1.
iL
.f
\h\
l\\
.\
io.F.
t
s
!q
\
!\a-
.t-
*-
\o
N NS .lr \l
\\\ EN s .L
N ci s' t^
s\
I I
I
I
I
I
(o
!
I
I
I
I rl
I I
I I
R l I
I
+
*\ci
s
ii\-
\'
HN$
USi I
\- \
-+ -{-
':r :\
.. .\ \S$ .r-
\ .(
gNN
d
\it l-S S :
1' .\!t: t-' H s
i,
:'
:.N
,j
i$
r"{
\
:,
\L,\;
:--'tfu\
\\-'
NNH r $ t
C
s
:+i.+
NI$ }
ss
E
}.--
'\>iS:: S
s^! f s a N..) .*
\
\*
\.1
i+
i\
:\.\a\i-\
\^ir"\i
\: ,+ ;-. .r NSi N F _i-
NS
N
d'G
-..
+
ir.i-e;]=
.-i*ri-\
Y-\i^\
A:N}\L*
tN$ NS N $
-t
N\
\.i
!\
\
t.\
.1\ I s. b $*
\\
\
x*
I I f-- rS
^->\
NNs$$$$s 5':
^'
*N
a:
t- =i":+\
! :'l
qlt:-.! slr s\
\\
\-
\.\
N
.\*
i
\C.N5N
\.\'-cN:-
i..ssls
i s\\\ s S\ ENSNIsFi \\
QN
::
\
.\
.:*
a a
\'ili .t-
.t- + N
a
cf
i
:" Fa
N
A
( SN
.\ \ *.
\
\i\
A t\ N {-
R\
\\-
,ii tr
N
.t-
N
i\
S.\
\t t$ t_
:
i!--
s \i
\Nt\
.i\ : t(
.L
<
N -{.\.i- :_
\:_\
JNS
!:
&
$r
-\ \..
S.*R-
N
\
.\\
\*i:
SS
\s- .\J
st. it\N u\
$.(d
\.
N *x.sN :\
\ sqs.
.* s
.{sF
d*'$b
A
t{ -:\ \: {s
\) \
s{ \.\ s\
b t. CO Ol
\(
-! f.r
s
\J
rl
\
\:'\
+
s
t\
,".
N
t..J
e-
;-'
.}'\
$
Q
\\' N
{-<:
s :.N
\>
tr \s
s
s
,s .\
e N+
!- \.1
s ^\
-s
Ni
\
$.r +! ;,'
K
aL \_
:\\! \h
'-:
o *-
i\ CR
S\
N R\
EN \\ lr.r
s
\
-\-
N
\ $\
N
! ^! a.
\s- I t{ N
t
a
N \.{
i\ R\
:--.. {j
S.l N
\ .\a
st
i
\_ Sr!
{
a- \' !.i'
E a aa
N
N
h!. N
s
s- N \*
qF t\
ri. \s'
nv
t$
t(-
\$ str
\F \
tt-
N N a.Q---
\
u\
N
N
ss$
!!€ t-
s\
tt- s
a* rs \\r\
N
A N
N
USr
5\*
i;1
ce
\ *\i
.\
's \
d
t: \\ '*
.\ .-. a- \\\
r.{
N
\i! !r- \t* *S
,! ;- s:\ -j
^\N
l:s
\\
;lf
rt
.:
5.i-
ns
=.i
!\
A-i .. .i
A
; \
Jr! i\l\ :t
:\
.\ N:
\-i \i\ .. :
\ ix\
:$
is
R .:\ \
!
\-
.: r- \U
- :.J
"e t\ .QN -,j \ \r' \
1.,'
.:{
.L
o
n, \ \aj \:\
.\C
IN
c_ d
:\
\
*\
N
N
s+
\.\
{e-
!.\
.$ .c\-
!'
i( .\ t_ \d
s
i q
\
--.
\n-
t'
s\
!\ -.:.
L*\
:\$
.i.' f
^\
e+ =*i
s \
\ ct) \i.
@
rl
S. ,:&, t \
"i
\-
.\i.r\ s $ -$[ i t
'; i"i ti : iXI$I
diii\ Ss
;L-
i S $it:$i
::
{a
\i
.t
S\. iG
dGS=i
\*r
.:-
l-+'au ':
$ ii il ilI
i\ Is:$:tii$N\ tr Si
l. .':
::ls
\
s:*t:iii'SiiS
\.
{.
st,-s
S'\
i,srsI
\i:.i.
.r i' !-*
\i
i s
:{
a)-
ii *.*=s.rss-ii:sl
is r\ S ii: ii SS\
e-.+\ .-q Uitii\{ssSr\
CSS:: \i\Si.qq.-ii-
5*s:-\
aa
tSt=itiSSttNii\
A
ri ,lr
N
cn c\
\ \
\r {\
4i
>^\ -\ s
l
..' \
=.\
St{ \'.
t\
L
<{ :-
.{
.c, i-
-; \i.-
&\
.i.N
(i
\<
^..+ -\ t_
s,
.i\
t'- i\
\.\
$i ..\*-
\.F
jt
gs \- :i ^\
at \
\i\
:-. \ ++
*s
:\i
.\S \\\\
\d
b
I. H \
NS S( i-J
N\l{+*
n'(Y.ii.
iix
::: j
O)
rl
<.F *.
!n s <\s \> -'._
i, *: \
aa aaa
tI ,t- \
t-
\
ia
N
t\
\', \ I
s.
'>\
NS
\l-.
\\
\.\
( \-!
^'I
:. :\
t
^\
\
N
S
-,J
;.\:,
N(:i+
{* \i ifii
\ii
\t i.
c
C
:.+ Y.!S
N .i
:,s' l- L'
+ a:
{
{.
h'
*i!
\N
\
L
\ss
{j.\\
i : .--t
{. ')r ^-+d
q i'
R\
a#
iN{
i.\\
\
-\*
N
:r'\
:.
\-\
'+t\ts\\
^i.
\-\*\
\\^\
4
\\ -:.\\E.{
or N Y,riC
Es.\
\.r
,.\r i.a\
!-\
ti !-:i :\\s
-F <\ <: .\!- l{
'.:t t.
t\\
N. CO g\
o
N
N
N
s
6r
N
tr{
:N
iF
K
\
s\ NS.
t\'
\\
N
N
\
r$ $
I NNR
t SN$
$.I
N. a a a
N
\d.
N
\
sF
0
aII
a
N ti*
I- A\
t- \.,. (\
N \ s
tA
$N
t\
.:S \t t R$
s
-\ :_,
\
\F
\
\t
\s'
\tr
FJ
N. t
^Ss ss
t A
\\ \oll* q{i
*i t\
\'\
-:
\\-
'xt
"q \
$.r
tr ,s
*r i- N rs
!.; s
N
t: $
\
.s
\\ .s
TS k
-eJ ii-
N$ *
i:
\.\ ts
Nq
s\
s\ (r
"(K S$r
;.' ..\
t N\\
S
N
qFI
Nts
ss.
j.1.-
>-'
a.
\ r{- c\
tt" 5
NN
{j\'\ St t\
.sNs
it N\ I
E{
-ti-\ N$
!
\
rl
N
g
(g
F
o
fE
0,1
o
CN
I
a
o
o
d.(
\d
I
I
I
o,
I
I OJ
I
I
I iJ
o
bo
OJ
t-
6J
J
E
rr
orr
ts
.X
o-
gG)
.A
b0
!J
!J
J
o
TI
al
ep
0-
O-
.L
(,
5
,AN {\ I!
For
sil zv
s\
\\ $\*
"\ N ilE<,
.t-
Erlr
o-E
$\
l\
(\ E:
+E
\N s
\i
!J
>o 0,1
OIF
E \+- tse
G!i
N R 'a -o
ss \
Na ,fr bO
\ Ir &{ ^9
\
sN * Ed{
O.
n{ N CN
E{
\ tstg
E"l
sr.:
l\ \r.
N
s\
tso,
Ee
s. N'
\N
ErF
NI\
\N
A} tr{
r,{ !) c)
\\
c\\
,\r'. s
f\
-boO)
tF
It^ -*N-
NS,
N\
e\
Slr o-|!
ss c\- S
.trt \
F"O
&{
cr $