Final Exam IMT

IMT EXAM
NAME:MAHESH KUMAR
TP NO: TP059627.
Q1. Briefly Describe the leadership in Starbucks in the perspective of leader

dimension, followers, redness and leadership style using Situational leadership
theory?
the perspective of leadership dimension, followers’ readiness

and leadership style Using Situational Leadership Theory:
Leadership in Starbucks: Starbucks ’ leadership is the potential is to

motivate, stimulate, inspire and generate an environment for each individual to make
them energetically and dedicatedly take part in family, community, and citizenship
incidentally for the betterment of the family, community and world. The management
of Starbucks is totally focused on getting their goals. Leadership helps to articulate the
goals of Starbucks everyone. Once a company hires someone they have to manage
people and also understand their attitude, behavior,work, effort, and all. Starbucks did
to much hard work for maintaining its employees and for encouraging them to put
their best effort. At every place, employees need respect and value so Starbucks is the
company that gives respect to the employees and appreciates them.
Leadership Dimension: The Starbucks dimension of leadership are a

convertible set of capability, skills, and attributes that enable leaders to take
employees together and it gets them together to work with passion and in a good way
to align them around goals and objectives they make them understand to cooperate
with each and also trust each of them.
i) .Task Behavior: Starbucks has a great relationship with partners through an
attitude survey. Starbucks gives chance to their partner to share ideas and opinions
about their own experience. It gives a response to its partners and its partner's
engagement is experience is totally positive.
ii) Relationship Behaviors: Starbucks tales care of every desire of its partner
because of their partners will be happy or satisfied from them Starbucks know that its
great for its company because partners will also take care of the customers who come
there.the leader of Starbucks is always kind to the partners so that they can also be
kind to its customers.
i) Telling: Refers a high-task, low-relationship and its leader guides the partners
what to do and when it finds a balance. He encourages the partner and makes them
confident.
ii) Selling: Refers to a high-task-relationship the leader of Starbucks shares his
ideas to the partners who have ability to do this work but are hesitant to do job by
explaining task in a great manner.
iii) Participating:A low-task, high-relationship I which leader and partners both
shares there ideas and make each-other satisfy by their ideas and manager must have
oversea and coordinate their work.
iv) Delegating: A low-task, low-relationship in which Starbucks demonstrates the

concern it has for the relationship with its partners is through an attitude survey that
gives partners an opportunity to voice their opinions about their experience.
Followers: The nature of leaders must be good with the followers. The leader of
Starbucks have good behaviour with its partners with high level of mutual
trust,respect and confidence.
Readiness: Howard Schultz has guide Starbucks in a technique that has permit the
company to successfully grow and meet and overtake its goals and to do so ethically
and responsibly.
Q2: Applying the Expectancy theory, briefly explain the motivation approach
used in Starbucks?
Motivation approach used in Starbucks by applying Expectancy theory:
The people are inspired to work towards the thing they believe they have a suitable
possibility or expectancy of getting a honour that looks out of reach is likely to be
unpleasant even if it is virtually productive. Expectancy theory is the issue that likely
to be good the employees of the Starbucks used to called the partners of the company
and the company publishing a kind of stock which was called “The coffee beans
stock”.this stock was only provided to the partners of Starbucks in that way, all of the
employees have the stock and to be a partner with the Starbucks.at last the production
of the employees were same as the Starbucks company. Finally, in this case, their
consideration of all the issues has led to expectancy equation,we know
F=V*E=1.Expectancy theory guides us that people are motivated to work toward
toward rewards that they want that they believe they have a reasonable chance, or
expectancy, of obtaining a reward.
Three variables of expectancy theory:
i) Expectancy: The leaders and partners of the Starbucks has belief on the
expectancy on achieving their goal. Which was given by the leader.
ii) Instrumentality: The partners of the Starbucks used to do great work and they
belief that if they will achieve the goal or target which is given by the company they
will definitely be rewarded.
iii) Valence:The employees of the Starbucks must be motivated by thinking that
what they have covered and what they have to do after it which reward will they get.
Q3:The Employee survey of Starbucks has indicated that communication needs

some improvement. Describe five (5) communication barrier that
might have happened in Starbucks and five (5) methods to overcome the
communication barriers?
Communication barrier in Starbucks: Conveying can be to a greater extent a test
than you might suspect, when you understand the numerous things that can disrupt the
general flow of powerful correspondence.
Filtering: since individual of Starbucks will in general channel terrible news more
during upward correspondence, it is likewise useful to recall that those beneath you in
an association might be careful about sharing awful news. One approach to defuse the
propensity to channel is to compensate workers who plainly pass on data upward,
whether or not the news is acceptable and terrible.
Defensiveness: This is the situation Starbucks faced was when the stuff happens
and things went wrong at that time the defensive person over swap. If the mistake is
his partner but the partner started shouting and saying its not my fault all your.
Information overloaded: The company of Starbucks email is overused as a

secondary tool for communication and sharing information with the people from
social media. The information of Starbucks is a lot data is everywhere and exists in
various archives. Organization don’t have a clue what they know and don’t have the
foggiest idea.
Emotion: Starbucks potential physiological square is passionate , you possibly

sincerely square is you are declaring another arrangement you may get mainstream or
disliked.
Language: The Starbucks has recently opened its first gesture based
communication store in china, in which most workers have hearing misfortune and
new innovation has been acquainted with make requesting as simple as could
reasonably be expected.
five methods to overcome the communication barriers.
Use Feedback: The feedback for Starbucks is its provides Delicious drinks,clean
sitting area,plenty of tables,great service. Cute little merchandise too.love their
frappuccinos and cookies!!! Thanks for being the best coffee shop I've ever been to!
Simplify language: Starbucks simplified the language by repeating one thing
again and again because people needs attention to remember the thing so foe that you
have to repeat one thing again and again others wise they will forget about it.and
don’t expect any person to remember the things which you have told them only one
time. Its important to make it use in your daily communication.
Constrain emotion: Constrain emotion in Starbucks will help you to

communicate better .you will understand the emotion of the people easily and the
feelings of him too. Sometime its really important to understand the emotions and
actions of the people then the world they said.
Watching for mam verbal cues: Starbucks company understand the

requirement of the people by watching their face while they are asking for
something.in mom verbal communication you notes the listen looks moves of the
people by observing body language and facial expressions to.
Listen actively: one of the most critical skill in effective communication is

actively listing.when any client visits starbucks restaurants the partners of starbucks
listens them actively listening is one of the best thing because it can improves your
skills.
Question 4 :Discuss the types of control Managers can take to prevent these
disasters from occurring, provide examples to support your answer. ?
Type of control manager
There are three type of control managers that can take to prevent these disasters form
occurring are following .
1.Feed-forward control.
2.Concurrent control.
3.Feed-back control.
Feed-forward control:Feed-forward control is an instrument in a framework for

forestalling issues before they happen by checking execution sources of info and
responding to keep up a distinguished level. It is currently progressively perceived
that control must be guided towards the future to be successful. Thinking about
deviations long after they happen is pointless.On April 20, 2010, a seaward oil rig
rented by British Petroleum's (BP) in the Gulf of Mexico detonated in a bundle of
blazes on, murdering 11 representatives.
Concurrent control: BPN others work for alot or year to clean up the perching
wetland effected by the spilled oil.the effect of this was felt by peach front untamed
life and the individual who make there business working in the gulf and along the
shore.Simultaneous control is intended to guarantee that representative work exercises
produce the right outcome. In an association from the president to an administrator,
the capacity that is performed with most extreme consideration and regard is the
controlling procedure
Feed-back control:Criticism Systems process signals and as such are signal

processors. The handling some portion of an input framework might be electrical or
electronic, extending from an easy to a profoundly perplexing circuits. And the mile-
profound well, the concealed disaster was the haze of countless barrels oil that was
gradually crawling toward land. BP and others worked for longer than a year to tidy
up the sea shores and wetlands influenced by the spilled oil.
REFERENCE:
1. https://2012books.lardbucket.org/books/an-introduction-to-
organizational-communication/s09-leader-and-follower-behaviors-.html
2. https://www.investopedia.com/terms/h/hersey-and-blanchard-model.asp
3. https://open.lib.umn.edu/principlesmanagement/chapter/12-4-
communication-barriers/
4. https://www.skillsyouneed.com/ips/active-listening.html
5. https://www.conovercompany.com/the-importance-of-
emotional-awareness-in-communication/
6. https://guides.co/g/the-seven-barriers-of-
communication/37691
7. https://globalshakers.com/the-people-pressing-starbucks-
to-become-more-inclusive-of-the-d-deaf-community/
8. https://www.electronics-tutorials.ws/systems/feedback-
systems.html

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IMT EXAM

Q1. Briefly Describe the leadership in Starbucks in the perspective of leader

the perspective of leadership dimension, followers’ readiness

Leadership in Starbucks: Starbucks ’ leadership is the potential is to

Leadership Dimension: The Starbucks dimension of leadership are a

iv) Delegating: A low-task, low-relationship in which Starbucks demonstrates the

Motivation approach used in Starbucks by applying Expectancy theory:

Three variables of expectancy theory:

Q3:The Employee survey of Starbucks has indicated that communication needs

Information overloaded: The company of Starbucks email is overused as a

Emotion: Starbucks potential physiological square is passionate , you possibly

five methods to overcome the communication barriers.

Constrain emotion: Constrain emotion in Starbucks will help you to

Watching for mam verbal cues: Starbucks company understand the

Listen actively: one of the most critical skill in effective communication is

Type of control manager

Feed-forward control:Feed-forward control is an instrument in a framework for

Feed-back control:Criticism Systems process signals and as such are signal

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