Black Book Project
Black Book Project
A PROJECT SUBMITED TO
UNIVERSITY OF MUMBAI FOR PARTIAL COMPLETION OF THE DEGREE OF
BACHELOR OF MANAGEMENT STUDIES UNDER THE FACULTY OF
COMMERCE
BY
MUNIFA BEGUM
1
A PROJECT ON
UNIVERSITY OF MUMBAI
2
DECLARATION
I the undersigned Miss / Mr. Munifa Begum Abdul Munir hereby, declare that the
work embodied in this project work titled “RECRUITMENT & SELECTION OF
L&T FINANCIAL SERVICES” forms my own contribution to the research work carried
out under the guidance of PROF. BHAGYA SHREE KABRA is a result of my own
research work and has not been previously submitted to any other University for any
other Degree/ Diploma to this or any other University.
Wherever reference has been made to previous works of others, it has been clearly
indicated as such and included in the bibliography.
I will abide and take all responsibility of all issues related to plagiarism/self-
plagiarism under UNIVERSITY GRANTS COMMISSION (PROMOTION OF
ACADEMIC INTEGRITY AND PREVENTION OF PLAGARISM IN
HIGHER EDUCATIONAL INSTITUTIONS) REGULATIONS, 2018
I, here by further declare that all information of this document has been obtained and
presented in accordance with academic rules and ethical conduct.
SIGNATURE OF LEARNER
Certified by
INTERNAL GUIDE
3
ACKNOWLEDGEMENT
PROF. MRS BHAGYA SHREE KABRA whose guidance and care made
the project successful.
Lastly, I would like to thank each and every person who directly or
indirectly helped me in the completion of the project especially my
Parents and Peers who supported me throughout my project.
4
RECRUITMENT & SELECTION
L&T FINANCIAL SERVICES
5
INDEX PAGE
NO
1 CHAPTER-1
INTRODUCTION 08
1.3 Hypothesis 11
1.5 Scope 13
1.6 Limitations 14
2 CHAPTER-2
LITERATURE REVIEW 15
6
3 CHAPTER-3
RESEARCH DESIGN 41
3.1Type of Research 42
4 CHAPTER-4
5 CHAPTER – 5
6 CHAPTER – 6
7 ANNEXURE : QUESTIONNAIRE 73
8 BIBLIOGRAPHY 78
7
CHAPTER-1
INTRODUCTION
8
EXECUTIVE SUMMARY
One of the key core values is Respect for People. We believe that employees
are the most valuable asset of the organization and they contribute directly to the
growth and success of the company.
Serve as an enabler for the HR Manager to help understand a standard operating
procedure governed by policies of recruitment.
An effort has been made to study the recruitment and seletion of Employee in
L&T Financial Services. The project also summarizes the aspects that helps in
Recruitment and selection of the employees. Through this project attempt has also been
made to perceive selection of employee in L&T Financial Services.
9
OBJECTIVES OF STUDY
➢ The main objective of the study is to study Employee Recruitment & selection
at L&T Financial Services.
➢ Ensure a similar candidate experience for any individual hired/not hired in
L&T Financial Services across the country and worldwide.
➢ To understand the techniques and strategies used to recruit and select the employees.
➢ Ensure efficient & effective use of our internal resources in managing recruitment process.
10
HYPOTHESIS:
H1: Creating opportunities for continuous learning & development for better future of employee
11
CONCEPTUAL MODEL
12
SCOPE:
➢ The study is confined to people living in Mumbai. So all the estimation have been
made in city area.
➢ The scope of the study had been limited to Employee recruitment process in
L&T Financial Services.
➢ It does not extend to the other factors which are also important for organization.
➢ The study covers the information about :
A.Recruitment Process
B. Rehiring
C. Near Relations hiring
D. Internal Job Posting
13
LIMITATION:
• Many people were not able to proviode there time due to this pendimic time.
• Meeting some of the top management associates in the senior cadre was dificult.
• To maintain secrecy, the company people do not provide actual figures & data.
14
CHAPTER-2
LITERATURE REVIEW
15
ABOUT THE INDUSTRY
➢ L&T Financial Services is a leading, diversified Non-Banking Financial Company (NBFC).
It offers a diverse range of financial products and services in rural, housing and and
infrastructure-finance sectors. The Company also offers mutual fund L&T Finance Holdings
is registered with the Reserve Bank of India as a non-deposit-taking Core Investment
Company (CIC).
Built on the foundation of ‘Assurance’, the Company is geared towards generating
perpetual value for all stakeholders. Being a responsible corporate, L&T Financial Services
believes
➢ KEY OFFERINGS
Rural Finance:
Farm Equipment Finance
Two-Wheeler Finance
Micro Loans
Housing Finance:
Home Loans
LAP
Real Estate Finance
Infrastructure Finance
Investment Management
16
➢ The expertise of this business vertical lies in offering ‘turnkey solutions’ right from
‘concept to commissioning’across the entire spectrum of urban infrastructure.
Powered by dedicated engineering design centres, competency cells,advanced
formwork systems,mechanised project execution, a wide network of consultants
and vendors,digitized project control and a talented pool of employees,the business
is an industry leader in its space in India and in targeted markets overseas.
➢ Including Head Office and two extension counters at Dubai and Colombo
respectively:
17
Maharashtra Mumbai (17 Branches) Aurangabad (2 Branches)
Kolhapur, Nasik, Pune, Nagpur & Ahmednagar
Uttarakhand Dehradun
Madhya Bhopal
Pradesh
Bihar Patna
18
COMPETITORS
There is intense competition among the leading construction companies. Some of the
competitors of BMC Bank:
1.Reliance Capital
2.HDFC Securities
3.Kotak Securities
4.Icici Securities
6.Edelweiss
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1. Reliance Capital
Reliance Capital Limited is an Indian diversified financial services holding company promoted
by Reliance Anil Dhirubhai Ambani Group. Reliance Capital a constituent of Nifty Midcap 50
and MSCI Global Small Cap Index, is a part of the Reliance Group. It is amongst India's leading
and most valuable financial services companies in the private sector. As on 31 March 2017
the net worth of the company stood at Rs 16,548 crore, while its total assets as on the date stood
at Rs 82,209 crore.In Fortune India 500 list of 2018, Reliance Capital was ranked as the
77th largest corporation in India with 5th rank in 'Non-Banking Finance' category.
2019.
20
2. HDFC Securites:
HDFC securities Limited is one of the popular financial services intermediary and a subsidiary k
of HDFC Bank. a private sector bank in India . This is one of the most leading stock broking
companies in Indian and still now have completed 18 years of operation. HDFC securities was
established in 2000 and is headquartered in Mumbai withlots of branches across major all cities
and towns in India.
21
3. Kotak Securitie:
Kotak Securities Limited (KSL) is a wholly owned subsidiary and the stock broking arm of
Kotak Mahindra Bank Limited The broking company processes over 6,00,000 secondary market
trades every day. KSL has a pan-India presence - 1,325 branches, franchisees representative
offices, and satellite offices across 351 cities. KSL offers a wide range of financial products
such as Stocks and Shares, Derivatives, distribution of IPOs Mutual Funds and Insurance.
22
4.ICICI Securities:
ICICI Securities Limited (I-Sec) is a subsidiary of ICICI Bank Ltd. The company began its
operation in May 1995 and continues to grow its operation through expanding its client base
and providing different type of services. I-Sec operates www.icicidirect.com, a virtual financial
supermarket, meeting the three need sets of its clients - investments, protection, and borrowing.
Through its four lines of businesses -- broking, distribution of financial products,
wealth management, and investment banking-- I-Sec serves customers ranging from the retail
and institutional investors to corporates to high net-worth individuals to government.
23
5.Aditya Birla Capitals :
Aditya Birla Capital Limited (ABCL) is the holding company for the financial services businesses
of the Aditya Birla Group.ABCL’s subsidiaries have a strong presence across Protecting,
Investing and Financing solutions, ABCL is a universal financial solutions group catering to
diverse needs of its customers across their life stages. Powered by more than 21,000 employees,
the subsidiaries of ABCL have a nationwide reach with 800+ branches and more than 2,00,000
agents / channel partners and several bank partners.As of September 30th, 2020,
Aditya Birla Capital Limited manages aggregate assets under management around Rs. 3000 billion,
has a consolidated lending book of over Rs. 575 billion, and an active customer base of over
20 million, through its subsidiaries and joint ventures.
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6.Edelweiss:
Edelweiss Broking Limited is an Indian Financial services company based in Mumbai, India.
The company is a subsidiary of Edelweiss Group which was founded by Rashesh Shah.
The company is registered with National Stock Exchange of India, Bombay Stock Exchange
and MCX Stock Exchange. It acts as a mutual fund distributor
Edelweiss Broking limited was publicly incorporated on 7 February, 2008 after Edelweiss Group
had received final regulatory approval from the Securities and Exchange Board of India (SEBI)
to start its mutual fund business by 2008. The Stockbroker acquired retail broker Anagram
Capital Limited in Jan 2010. On 12 December, 2012 the company was listed under National
stock Exchange with registration. It was listed in MCX Stock Exchange Limited.
25
ABOUT THE COMPANY
History
➢ L&T Financial Services's Infra Finance is backed by L&T Finance Holdings, a part of
Larsen & Toubro Limited. We were incorporated as a Non Banking Financial Company
(NBFC) in 2006, under the Reserve Bank of India (RBI) Act 1934.
.
➢ We have a solid expertise in debt advisory and debt arranging, capital raising,
advisory services, corporate and project advisory and strategic advisory services.
Our extensive knowledge-based work culture and our ability to understand your needs
helps us stand apart.
➢ Company History - L&T Finance Holdings Ltd. Our Company was originally incorporated
as L&T Capital Holdings Limited on May 1, 2008 under the Companies Act, as a public
limited company, to carry on the business of investment/finance. Our Company received the
certificate of commencement of business on May 15, 2008.
26
COMPANY PROFILE
➢ L&T Financial Services (LTFS) is one of India’s leading NBFC brands offering a
diverse range of financial products and services across rural, housing and infrastructure finance
sector. It also offers mutual fund products and investment management services.
➢ Basic Information :
27
➢ Why L&T Financial Services:
➢ Vision:
28
Board of Directors
The general superintendence, direction and management of our affairs and business are vested in our Board of
Directors. As on the date of this Draft Shelf Prospectus, we have four Directors on our Board.
No Director of our Company is a director or is otherwise associated in any manner with, any company that appears
in the list of the vanishing companies as maintained by the Ministry of Corporate Affairs, defaulter list maintained
Name, Designation,
Age, DIN, PAN,
Date of
occupation and Nationality Address Other Directorships
Appointment
Term of
Appointment
Mr. Dinanath Indian December 31, 1703, 1704, 17th Floor, 1. L&T Finance Holdings
Mohandas Dubhashi, 2012 Tower T3, Emerald Limited 2. L&T Infra
Designation: Isle, Saki Vihar Road, Investment Partners
Chairperson and Powai, Mumbai -400 Advisory Private Limited 3.
Non-Executive 072 L&T Housing Finance
Director Age:52 Limited 4. L&T Infra Debt
DIN: 03545900 Fund Limited. 5. L&T
PAN: AAEPD9649J Infrastructure Finance Co.
Term of Limited. 6. L&T Capital
Appointment: Liable Markets Limited 7. L&T
to retire by rotation Investment Management
Limited
Dr. (Mrs) Rajani Indian March 20, 10, Dream Residency, 1. L&T Finance Holdings
Rajiv Gupte 2015 128, Anand Park, Limited 2. L & T Housing
Designation: Aundh, Pune – Finance Limited 3.
Independent Director 411007. Symbiosis Centre for
Age: 63 DIN: Entrepreneurship and
03172965 PAN: Innovation 4. National
ABDPG8127G Term Securities Depository
of Appointment: Five Limited
years commencing
from March 20,
2015.
Mr. Pradeep Indian March 18, D-1/ 48, First Floor, 1. L&T Finance Holdings
Vasudeo Bhide 2017 Vasant Vihar, New Limited 2. L&T Housing
Designation: Delhi – 110 057 Finance Limited 3. Nocil
Independent Director Limited 4. Glaxosmithkline
Age: 69 DIN: Pharmaceuticals Limited 5.
03304262 PAN: A.P.I.D.C. Venture Capital
ADYPB4012C Term Private Limited 6.
of Appointment: Five Heidelbergcement India
years Limited.
29
➢ Social Responsibility:
The CSR Governance structure comprises of the Board, CSR Committee of the
Board and the CSR team.
The Board:
CSR Team:
30
ABOUT RECRUITMENT & SELECTION
The seven stages of Recruitment:
1) Prepping for Your Ideal Candidate
Just as important as getting applicants to your job by posting it, is getting the RIGHT candidates to
apply. Volume without quality equals a lot of time spent on unproductive administrative work, and
either no hire or the wrong hire. Spend some time sharpening your axe before you start chopping at
a tree. Develop an ideal candidate profile first. Otherwise you’ll be doing what is called “post and
pray.”
3) Converting Applicants
On a very basic reporting level, you can evaluate your process by looking at what are called
conversion rates, or click through rates. This is the number or percentage of people that move from
one step to the next. If you have a step that has high fallout or no fallout, you may be getting too
few or too many out the back end. If a step has high fallout, you can re-evaluate if the step is
screening out too many people unnecessarily.
31
calendaring app like Calendly or go a step further and purchase an interview scheduling tool. You
set aside blocks of time that you or your team can be available and allow candidates to self-schedule
into into any of the slots that work with their schedule. It’s a good idea to offer slots during lunch
time or outside of normal working hours to accommodate those who are currently employed.
6) Reference Check
Don’t dismiss top contenders until you have an accepted offer with all conditions met and a start
date (salary/schedule accepted, references checked, background check/drug screen complete).
Know that anything can happen and often will. Candidates will change their mind, accept a counter-
offer, or fail pre-employment testing. When that happens, you’ll want to have your backup
candidates warm and ready to go. Keep in touch with them, even just to let them know you don’t
have any updates yet, but they are still actively under consideration. Once you reject them, it’s
harder to bring them back.
7) Onboarding
Lastly, onboarding! This area is frequently overlooked and your best opportunity for all that hard
work to go to waste. It’s kind of like a murky grey area that is the handoff between Recruiting and
Operations. If you don’t make sure that you have a strong onboarding program that involves
training, mentorship, information, and necessary resources, you will wind up with hires that feel not
welcomed, not trained, and in a job that is not what they were sold. I recommend digitizing all parts
of onboarding especially now that most of us are working remotely. Let candidates receive and sign
their HR paperwork electronically. They will certainly thank you for it.
32
years of work experience and you see that a college graduate applied, you can easily disqualify this
person. Thankfully, there are great tools available that can do the resume screening for you, ranging
from built-in resume screening tools that are part of an ATS to resume screeners that use artificial
intelligence to predict the quality of hire.
Phone screening/ chatbot. After the resume screening, often a phone screening happens. This helps
to align expectations between the candidate and employer. The recruiter can ask the questions they
had after screening the candidate’s resume. In addition, the recruiter can walk through a checklist
that may include topics like pay expectations, full time or flexible commitment, starting date, and
other potential deal-breakers. Since this is a fairly standard procedure, having a chatbot ask these
questions is also an option.
Pre-selection. Pre-selection is a powerful screening method that helps to weed out potential
mismatches. Pre-selection tools provide assessments that can include cognitive testing, a job sample,
or other tests that help to predict the quality of the new hire. Sometimes the resume screening is
included in these tools. Pre-employment assessment tools often also include a realistic job preview.
This shows both the positive but also the negative sides of the job, resulting in a more truthful
description of the good and bad aspects of a given job. This helps to align expectations between
employer and employee and leads to better hires.
3. Interview
The third step in the funnel is the best known and most visible of them all: the job interview. The
job interview involves the candidate being interviewed by their direct manager or the recruiter to
assess how well-suited they are for the job.
The interview offers some insight into a person’s verbal fluency and sociability. It also provides the
opportunity to ask the candidate questions related to the job and it presents the opportunity to sell
the job to the candidate.
There are two kinds of interviews, the unstructured and structured interview. In a structured
interview, a standardized set of questions is used. This provides the interviewer with a uniform
method of recording information and standardizing the rating of the applicant’s qualifications.
4. Assessment
We already briefly discussed assessments in the second step. Where the pre-selection, or screening,
is used to roughly weed out the least suitable candidates, the full assessment usually is more accurate
(although pre-employment assessments can be very accurate too nowadays). When used well it is a
highly accurate and reliable tool to select the best candidates. Indeed, the scientific literature shows
that an assessment is just as reliable in predicting job performance as the structured interview!
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5. References and background check
In this stage, you have reduced the long list of candidates to a shortlist of one to three candidates.
An essential step is the reference check.
Reference checks are a way to confirm your perception of the candidate. Ask the candidate to give
you references and follow up on these. If during the interview you have doubts about a certain
competency or skill, the reference check is an excellent way to gather more information from
different perspectives.
6. Decision
The next step is making the decision and choosing the candidate with the greatest future potential
for the organization. Sometimes this means picking someone less qualified at the moment – but who
is committed to growing and staying with the organization longer.
The decision is best made based on a data-driven approach. In practice, this means pre-defined
criteria on which each candidate is rated during the selection process. The best candidate is then
chosen and given an offer.
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SWOT Analysis
SWOT analysis is a strategic planning method used to evaluate the Strengths, Weaknesses,
Opportunities and Threats involved in a project or in a business venture. It involves
specifying the objective of the business venture or project and identifying the internal and
external factors that are favorable and unfavorable to achieve that objective. A SWOT
analysis may be incorporated into the strategic planning model.
35
Strengths in the SWOT Analysis of LTFS:
Strong Brand Name in construction and manufacturing in India: LTFS has a strong brand name in
India in the field of construction and manufacturing which enhances its trust on its clients. LTFS
has handled various large scale projects in India and has successfully created a trustworthy brand
name which is very important especially in the construction industry.
Competitive advantage: LTFS is one of the most respected companies in India for engineering for
its custom made technology-intensive equipment and systems. With the strong brand name and
strong manufacturing facilities, LTFS holds a competitive advantage.
Technical expertise: LTFS capabilities support its design and manufacturing capabilities and provide
an expertise in engineering and project management. LTFS Technical expertise provides a
competitive advantage to the company.
Strong financial position: LTFS financial position has been improving from the past few years with
company’s total assets growing at a CAGR of 18% and its total capital grew at a CAGR of 12%
from FY2011-15. Improving financial conditions provides a cushion at the time of adverse market
conditions.
36
Opportunities in the SWOT Analysis of LTFS:
Growth in Indian construction and engineering industry: The Indian construction and engineering
industry grew by 8% year on year. With expected high government and private spending on
infrastructure in the next 10 years on smart cities, metro projects etc. LTFS is well placed to leverage
the opportunity created in the industry.
Strong order book position: LTFS has won various contracts in the recent past and secured new
orders worth more than $20000 million in the year 2015-16 which showed a growth of over 7% over
the year.
37
CHAPTER-3
RESEARCH DESIGN
38
3.1 Type of research: Descriptive research
Descriptive research can be explained as a statement of affairs as they are at present with the
researcher having no control over variable. Moreover, “descriptive studies may be
characterized as simply the attempt to determine, describe or identify what is, while
analytical research attempts to establish why it is that way or how it came to be. It is Random
Research in which all the questionnaires are distributed among the customers who have
visited/used this product or service, by ensuring that all the answered answers will be kept
confidential. Through this type of Research it made easy to analysis.
39
3.5 Sample Method:
To obtain the representative sample, a non-probability sample can be drawn. In this study the
method of selecting sample is random i.e. it is non probable. Non-probability sampling is
a sampling technique where the samples are gathered in a process that does not give all the
individuals in the population equal chances of being selected.
The tools used for analyzing data are rating method graphs, pie chart etc. Questionnaire is
distributed to the individual respondent and special care has been taken to make him/ her feel
comfortable so that, he/she could answer all the questions. This method is followed to get
unbiased answers.
40
CHAPTER-4
41
Q1. Does the selection methods used by the Organization are reliable?
Opinions Rate %
Yes 98.8%
No 9.2%
Q2. Does the Job Responsibilities and Job Description are clearly defined to the
candidates appearing for selection process ?
Opinions Rate %
Yes 86.7%
No 13.3%
Q3. Does the organization do proper Job Analysis before Selection Process begins?
Opinions Rate %
Yes 78.7%
No 21.3%
Q4. Do you think organization looks for experienced employees in selection Process?
Opinions Rate %
Yes 74.7%
No 25.3%
42
Q5. Do you think organization is using satisfactory methods of interview?
Opinions Rate %
Yes 69.3%
No 30.7%
Q6. Is the Resume screening and Shortlisting method used by the organization is
satisfactory?
Opinions Rate %
Yes 74.7%
No 25.3%
Q7. Does the organization do employee verification before and after selection?
Opinions Rate %
Yes 76%
No 24%
Q8. Which is the most important quality the organization looks for in a candidate?
Opinions Rate %
Knowledge 42.7%
Discipline 21.3%
Other 1.3%
43
Q9. Rate how well HR finds good candidates from non-traditional sources when
necessary?
Opinions Rate %
Poor 26.4%
Adequate 48.6%
Excellent 28.4%
Q10. Please tick the period of time you have worked here?
Opinions Rate %
0 to 6 month 31.1%
6 to 1 year 35.1%
2 to 5 years 23%
6 to 10 years 12.2
Q11. Did you have any internal influence which may have helped you get the job?
(e.g Friend or family member)
Opinions Rate %
Yes 75.7%
No 24.3%
Q12. Did you know during the interview that you were going to get the job?
Opinions Rate %
Yes 68%
No 32%
44
Q13. Were you told during the interview that the job was yours?
Opinions Rate %
Yes 64%
No 36%
Opinions Rate %
Yes 69.3%
No 30.7%
Q15. Prior to being hired had you seen the job specification so you would know
what the job entailed?
Opinions Rate %
Yes 74.7%
No 25.3%
Opinions Rate %
Yes 69.3%
No 30.7%
45
Q17. Can you remember who interviewed you?
Opinions Rate %
Yes 68%
No 32%
Q18. Did you do previous research on the company before the interview?
Opinions Rate %
Yes 65.3
No 34.7%
Q19. Did recruiter explained me the roles and responsibilities quite clearly
Opinions Rate %
Yes 72%
No 28%
20. Did recruiter spent the right amount of time explaining the job details to you
Opinions Rate %
Yes 77.3%
No 22.7%
46
CHAPTER-5
ANALYSIS AND
INTERPRETATION
47
Interpretation:
90.8% of the respondants are reliable with the organisation's selection method
9.2% of the respondants are not reliable with the organisation's selection method
48
Interpretation:
86.7% of the respondents were clearly defined with the job responsibilities and job description
while selection process
13.3% of the respondents were not clearly defined with the job responsibilities and job
description while selection process
49
Interpretation:
78.7% of the respondents are satisfied with the job analysis before selection process
21.3% of the respondents are not satisfied with the job analysis before selection process
50
Interpretation:
74.7% of the respondants thinks that the organization looks for experienced
employees in selection process
25.3% of the respondants don’t thinks that the organization looks for experienced
employees in selection process
51
Interpretation:
30.7% of the respondents are not satisfied with the method of interview
52
Interpretation:
74.7% of the respondents are satisfied with the resume screening and shortlisting
method used by the organisation
25.3% of the respondents are not satisfied with the resume screening and shortlisting
method used by the organisation
53
Interpretation:
76% of the respondents have agreed that the organisation does employee verification
before and after selection
24% of the respondents have not agreed that the organisation does employee verification
before and after selection
54
Interpretation:
32% of the respondants refers knowledge as the most important quality the organisation
looks for in a candidate
44% of the respondants refers past experience as the most important quality the
organisation looks for in a candidate
16% of the respondants refers optimistic nature as the most important quality the
organisation looks for in a candidate
16% of the respondants refers discipline as the most important quality the organisation
looks for in a candidate
13% of the respondants refers team work ability as the most important quality the
organisation looks for in a candidate
1% of the respondants refers other factor as the most important quality the organisation
looks for in a candidate
55
Interpretation:
56
Interpretation:
57
Interpretation:
75.7% of the respondents have internal influence which had helped them to get the job
24.3% of the respondents don’t have any internal influence which had helped them to
get the job
58
Interpretation:
68% of the respondents had known during the interview that they were going to get the job
32% of the respondents had not known during the interview that they were going to
get the job
59
Interpretation:
64% of the respondents were told during the interview that they got the job
36% of the respondents were not told during the interview that they got the job
60
Interpretation:
30.7% of the respondents have not helped others to get a job here
61
Interpretation:
74.7% of the respondents had seen the job specification prior being hired so they would
know what the job entailed
25.3% of the respondents had not seen the job specification prior being hired so they
would know what the job entailed
62
Interpretation:
30.7% of the respondents thinks that there should not be individual specifications
63
Interpretation:
64
Interpretation:
65.3% of the respondents had done previous research on the company before
the interview
34.7% of the respondents had not done previous research on the company before
the interview
65
Interpretation:
72% of the respondents had explained the roles and responsibilities quite clearly
by the recruiter
28% of the respondents had not explained the roles and responsibilities quite clearly
by the recruiter
66
Interpretation:
77.3% of the respondents agreed that the recruiter spent the right amount of time
explaining the job details to them
22.7% of the respondents didn’t agreed that the recruiter spent the right amount of
time explaining the job details to them
67
CHAPTER-6
68
FINDINGS
1. 90.8% of the respondents are reliable with the organisation's selection method
2. 86.7% of the respondents were clearly defined with the job responsibilities and job description
3. 78.7% of the respondents are satisfied with the job analysis before selection process
4. 74.7% of the respondents thinks that the organization looks for experienced employees in
selection process
6. 74.7% of the respondents are satisfied with the resume screening and shortlisting method used
by the organisation
7. 76% of the respondents have agreed that the organisation does employee verification before
8. 44% is the major response where respondents refer past experience as the most important
10. 26% is the major response where respondents working for 6 to 1 year with the company
11. 75.7% of the respondents have internal influence which had helped them to get the job
12. 68% of the respondents had known during the interview that they were going to get the job
13. 64% of the respondents were told during the interview that they got the job
14. 69.3% of the respondents have helped others to get a job here
15. 74.7% of the respondents had seen the job specification prior being hired so they would know
16. 69.3% of the respondents thinks that there should be individual specifications
18. 65.3% of the respondents had done previous research on the company before the interview
19. 72% of the respondents had explained the roles and responsibilities quite clearly by the
recruiter
20. 77.3% of the respondents agreed that the recruiter spent the right amount of time explaining
❖ This process should include several key factors to ensure a small business not only
complies with internal policies but also with local, state and federal regulations.
❖ Use a press release to promote your presence and ensure the awareness.
❖ Promote the new selection process with the help of social media.
❖ Policies and procedures should be defined and adhered to for the recruiting and
selection process.
❖ Each job description should include the skills and education required to perform each role
successfully, as well as a detailed list of responsibilities.
❖ Choosing the right candidate is an important decision. While some people may
have the right history, they have the wrong attitude.
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CONCLUSION
➢ The LTFS has good reputation in the mind of general public as they believe in
fulfilling man’s primary requirement of Infrastructure Finance, Funds, investments
and many more.
-
➢ LTFS comprises financial products and services from the L&T Group of Companies.
L&T is a professionally managed Indian multinational, committed to a strong,
customer-focused approach and its constant quest for top-class quality has enabled
the company to attain and sustain leadership position for over seven decades.
Above all, the process recruitment & selection has all the way become more difficult.
Since the organizations want to hire more talented and effective employees and can create
a difference in the interest of the organization. The organizations have adopted different
methods of recruiting a candidate.
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ANNEXURE: QUESTIONNAIRE
1. Does the selection methods used by the Organization are reliable? ________
YES
NO
2. Does the Job Responsibilities and Job Description are clearly defined to the candidates
appearing for selection process?_______
YES
NO
3. Does the organization do proper Job Analysis before Selection Process begins?______
YES
NO
YES
NO
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6. Is the Resume screening and Shortlisting method used by the organization is
satisfactory? ___________
YES
NO
7. Does the organization do employee verification before and after selection? ____________
YES
NO
8. Which is the most important quality the organization looks for in a candidate?__________
Knowledge
Past Experience
Optimistic Nature
Discipline
Team Work Ability
Other
Poor
Adequate
Excellent
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10. Please tick the period of time you have worked here? ________
0 to 6 month
6 to 1 year
2 to 5 years
6 to 10 years
11. Did you have any internal influence which may have helped you get the job?
(e.g Friend or family member)______________
YES
NO
12. Did you know during the interview that you were going to get the job?____________
YES
NO
13. Were you told during the interview that the job was yours? ____________
YES
NO
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14. Have you ever helped somebody get a job here?_________
YES
NO
15. Prior to being hired had you seen the job specification so you would know what the
job entailed? ________________
YES
NO
16. Currently there is no individual specifications, do you think there should be one?________
YES
NO
YES
NO
18. Did you do previous research on the company before the interview?___________
YES
NO
19. Did recruiter explained me the roles and responsibilities quite clearly?__________
YES
NO
20. Did recruiter spent the right amount of time explaining the job details to you?_________
YES
NO
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