COC Skill gap Training for level I

Task 1: Connect each Peripherals to the system in proper side with the correct parts

 Connect mouse, keyboard and Printer to the pc

 Connect the power cable to each peripherals and to system in the standard power card
 Give Power for each peripherals from the power protection device

Task 2: install the application Soft ware

 Install word by using the custom installation method

 Remove the application software e.g. antivirus software, office and so on
 Install antivirus soft ware for your pc
Task 3: install driver soft wares
 Install the net work card driver soft ware
 Install the sound (audio)driver software for your pc
 Install the graphics and printer driver for your pc

Task: 4 make the following folders on the my document and say by the folder name FSC on desk top
location

computer

hardware software

inpout output Asw SSw

 Copy the FSC folder to my document

 Move the FSC folder To my Computer on local D
 Make the above folder structure by using DOS environment

Task:-5 manage user account

Crate the following user accountsS

Account Account type Password

name
AEDMING Administrator @!09327654
FSC Limited *%$# 89
TVET Administrator Fsc
GUST
 Delete the FSC accounts without kipping files ስ
 Cheng the TVET user account to limited

 Give password for gust like ^%#

Finote Selam collage BY Berhanu Marie July 2006

  Cheng the user log on option wither classic or well come
 Delete the ADMIN user account with kipping files

Task 6 Draw the following diagram by using Microsoft word

OUTCOME-Based TVET:

Labor Market
Occupational Occupational
standard ₍os₎ Assessment
Certificate
Demand
Manegement

---------------------------------------------------------------------------------------------------
Curriculua₍support
with model carricula
TTLM,etc

Public&Non public
Training ₍formal₎
Informal: on-the-
job traning,self-
learnig.etc
Training
Public&Non-Public
Provision Traning
Quality

₍Non-Formal₎

Task 7: Crate the dialup internet connection wizard by using the following user accounts

ISP name Phone no User Password

ETC 900 Your @!$%?123
Name
Task8:-create the network

o Connect the network cable both the two pc NIC port make peer network
o Share the above folder structure from the server one to the client
o Print out the FORM1

Task 9: fill the following table by using you computer system as the information

System parameter DISCRIPTION

1 Operating system
2 Operating system version
3 Operating system manufacturer
4 System manufacture
5 System model
6 System type
7 Processor
8 Bios version
Finote Selam collage BY Berhanu Marie July 2006
 9 Total physical memory

Task 10 given the password for the set up and system password for each computer models

Identify the safe mode key and the set up key for each computer models each

Task 8: support the clients

Form 1

department: human resource date of request : request id :SRF0045

xx/x/2012 time of request :8:30 AM
name of client :Ato Zewudu___________________________
Equipment description :DTK computer
problem description :MY PC seems to be running slower than usual
for IT support technician only
technician name ----------
identified problem description response
time 2:00 Pm
-------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------
-------------------------------------
FORM 2

department: manager date of request : request id :SRF0045

xx/x/2012 time of request :8:30 AM
name of client :w/ro Mastewal ___________________________
Equipment description :dell computer
problem description :needs to have a local area network consists of group of computers
sharing an internet connection ,what you will going advice as technician
for IT support technician only
technician name --------------
identified problem description response
time 2:00 Pm
--------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------
----------------------

FORM 3.

department: secretary date of request : request id :SRF0045

xx/x/2012 time of request :8:30 AM
name of client :w/ro Aster ___________________________
Equipment description :Acer computers
problem description :the computer system that I am writing letter of report is not
responding
for IT support technician only
technician name ----------------
identified problem description response
time 2:00 Pm
------------------

Form 4

department: HRM date of request : request id :SRF0045

Finote Selam collage BY Berhanu Marie July 2006
 xx/x/2012 time of request :8:30 AM
name of client :w/ro Aster ___________________________
Equipment description :DELL computers
problem description :my CD trapped in optical drive and the power is off ,how can I remove it
for IT support technician only
technician name ----------------------
identified problem description response
time 2:00 Pm

Department: Human Resource Date of Request:

Request ID:SRF0045
20/10/2005
Time of request :8:30AM
Name of Client: to Zewdu_____________________________________
Equipment Description:DTK Computer
Problem Description: When I try to listen music using My computer, it can’t produce any voice and
can’t play any media player.
For IT Support technician Only
Technician--------------------------
Identified problem Description:
-------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------
----------

Form 6
Department: Secretary Date of Request:
Request ID:SRF0045
20/10/2005
Time of request :8:30AM
Name of Client w/ro Aster____________________________________
Equipment Description: Acer Computer
Problem Description: MY windows xp when started up,it boots in to safe mode.
Response
Time:6:30
For IT Support technician Only
Technician Name
Identified problem Description: ------------------------

Solution:---------------------------------------------------------------------.
Form 7
Department: Manager Date of Request: Request
ID:SRF0045
20/10/2005
Time of request :8:30AM
Name of Client’s w/ro Mastewal_____________________________________
Equipment Description: Dell Computer September
Problem Description: When I connect my computer with another computer or with the 2006 E.C
Internet ,it can’t detect the connection. first term
For IT Support technician Only additional
COC
Technician Name: ---------------
question for
Response level one
Time:6:30

Identified problem Description:--------------------------------------

Finote Selam
Solution collage BY Berhanu Marie
: --------------------------------------------------- July 2006
 Task 1.open the MS-Excel and make the following activities starting from the Row 3 and column A
students mark list
 

Exam

Exam

Exam
StuI

Sex
D Name  
  Grad Commen
      #1 #2 #3 Total Average e Rank t
1 Dereje Debas M 56 32 12        
2 Asefa Belay M 30 43 23        
3 Sewunet Alemu F 40 30 20        
4 Tsehay Berhanu M 33 25 27        
5 Yihun zelalem M 43 24 30        
6 Belachew yihun M 44 23 14        
7 Tewabe Belay M 39 21 33        
8 Belisti Balew M 29 30 33        
9 Aster Kebede F 35 24 27        
10 Enyish Lalem F 33 27 33        
Task 2.

1. Calculate the Total ,Average ,Grade ,Rank and comment

2. Soft the students Name with Ascending order and copy on Row 16 qt column D
3. Filter the female students by their Sex and copy on sheet 2
4. Filter students whose sex=M and whose total is greater than or equal to 90 by using advanced
fitter and copy it on row 20
5. Enter the data D13=40,E12=50 then show the change of the Average
6. Enter the above data by different charts

Finote selam college

Department of information technology
IT support service level 2 COC skill gap training
COC skill gap training for level 2

Project information

Give the necessary equipments, tools, materials, supplies and information to the candidates are expected to
perform the following projects
Project 1: local area configuration
Task 1: configure a simple local area network (LAN) which consists of two or more computer, network
printer and hub or switch. When you create the network you need to cable to connect the
computer.
Task 2. Configure/add the network printer in both computers, and then print the test page.
Finote Selam collage BY Berhanu Marie July 2006
Share the network printer to the network computers, share the folder and file for each computers that are
available on the network.
Project 2:- access and use internet
Task 1:- using the internet connection available in your computer
 Open internet browser software (internet explorer , Firefox , Mozilla, opera and Google chrome )
 Browse the Ethiopian governmental portal (WWW. Ethiopian.gov.et) the make it default home
page
 Browse and make book mark the website of the Ethiopian reporter newspaper
(WWW.ethiopian.report ) and Ethiopian airlines (WWW.ethiopian airline)
 Open the Ethiopian ETV website and make it the default home page
 Open Ethiopian education website (WWW.ethiopian.et) and make book mark
 Open the Ethiopian Tele communication and corporation (WWW. Ethiopian.et)
Task 2: using the known search engine find and down load the audio and video driver for Lenovo think
pad notebook (family: T500) which has the windows Vista operating system installed.
Using internet browser software down load the Google chrome, Firefox, opera and Mozilla browser
software
Project 3: Identify and demonstrating computer hardware components

Task 1: Disassemble the pc’s major components (processor), RAM. HDD. CD- ROM power cable, data
cable and NIC)
Identify the different b/n each the above hardware components perfectly and their used
Task 2: write on the paper and demonstrate each hardware components a function and reassemble the
system unite by installing all system components as required.
Task 3:- Test the computer functionality to ensure that all components and peripherals are working
correctly
When we maintain before the internal parts of the hardware components we must prepare some obligatory
or correct way materials .Write from thus correct way materials?

Task 4:- Purpose a computer specification for graphics design and multimedia specification. Document
that you are expected produce may contain not limited to the following information.
Processor type and speed CD ROM type
Computability of memory HDD capacity
Operating system installed (hint: - take your computer that you work as the specification)
Task5 propose a specification for network maintenance and troubleshooting work the specification document that
you are expect to produce may contain all items needed for the project, use separate work sheet and attach it
List of equipments & tools (appropriate tools and equipments for the project )
No Qty Specification Type/model

List of consumables (appropriate consumables for the project)

No Qty Specification Type/model

Project 4: - Design and develop the database

A government company
had 100 employees the company would like to have contains the name, birth date, salary and gender of the
employer based on education level (MA.BSC, Diploma and certificate) . Assume you are working

Finote Selam collage BY Berhanu Marie July 2006

company’s IT departments and expected to design and develop a database and to the requirements. The
data base expected to have the following features.
 Employee list entry
 Query on employee with their educational level
 Report and employees categorized by their education

Table 1 employee list

EMPID Name Birth Date Gender Salary Education

1 Dereje Debas 6/7/1989 M 2900 MA

2 Birhan Yihun Zeru 8/8/1982 M 3500 BSC

3 Esubalew Yihun 6/2/1984 M 3000 BSC

4 Enyew Geremew 2/2/1983 M 1800 Diploma

5 Assefa Atalay 1/11982 M 1680 Diploma

Table 2 education level

ID Educational Level

1 MA

2 BSC

3 Diploma

4 Certificate

 Insert record for implementation of data base

 Prepare presentation for ach features of database using figures on MS-power point and save as a
file name defeaters. as
Figure 1. Table relation ship
Figure 2. Table entry form
Figure 3. Query
Figure 4. Report

Project 5 Design and develop the database

A BC company had 50 employees the company would like to have contains the user nuber, user date,
homophone cell phone and mail address. Assume you are working company’s IT departments and expected
to design and develop a database and to the requirements. The data base expected to have the following
features.
 Employee list entry
 Query on employee with their educational level
 Report and employees categorized by their education
The candidate to design and develop a database which has all the features an dfunctions stated above using
MS-access 2007
The following database objects expected to be developed in the project
1. Open MS-access database then create blank database names “Accessdb”
2. After you create blank databases start to design a table using design view show as following

Finote Selam collage BY Berhanu Marie July 2006

 Data name Data type Data cptn Additional information

User id Auto number Participat id Primary key True

userid user number
User numbber Text user date Accntdb#
Username email
Fild size 10address leader
,index yes(no duplicte)
true 45sa2 03/25/2012 aster goshu [email protected] No
User date Text Accntdbdate
true 3212s 03/25/2012 manne alemu [email protected] Yes
User name true we14 Text 03/25/2012 Sunnydegu
Dbname [email protected] No
true 432sda 03/25/2012 milen hiruy [email protected] No
Homephone Text Dbphone
true 1234s 03/25/2012 Kolymacdoh [email protected] No
Cell phonetrue 2345 Text 03/25/2012 yesuf
Dbcpsalah [email protected] No
Email address Text Dbemail

Others Memo

3. Save the table as dbtable

4. In order to distinguish a leader in the company ,open the accessdb in the design view then after create
or add a new filed in the middle of email address and others .you can name leader and put data type to
yes or no
Data name Data type Data cptn Additional information

User id Auto number Participat id Primary key True

User numbber Text Accntdb# Fild size 10 ,index yes(no duplicte)

User date Text Accntdbdate

User name Text Dbname

Homephone Text Dbphone

Cell phone Ve Dbcp

Email address Text Dbemail

Leader Yes/no Leader? Display control ,combo box

Others Memo

5. Save your finished table and put some information in to it.

6. Create qury on employee with their user number ,userdate,emailaddress and leader
7. Using the auto form you can simply create a form base on the table and design layout
8. Create report of employees using the report wizard

Finote Selam collage BY Berhanu Marie July 2006

Hardware and networking level III COC muching and practicum exam

A B
1. Ping A. connect for to 10 base cable
2. DHCP server B. Each computer to connect central devices
3. Mesh topology C. A topology that is the most tolerance high level or redundancy
4. DNS server D. connect thiknet cable
-a
5. Arp E. connect telephone
6. Telnet F. Display ipconfig
7. Net start G. Display MAC address
8. Star topology H. check the network connectivity
9. DC promo I. use to establish session with remote device
10. RJ-45 J. used to start instructive directory
11. RJ-11 K. resolve domain name IP address
12. Application server L. Dynamic assign IP address
13. Web server M. share public resources
14. File server N. use to access Email
15. Ipconfig O. used to based /display porter XML web server
16. BNC P. active directory (Domain controller )
17. UPS Q. Power protection Device
18. Ring topology R. wireless internet connection
19. Exchange server S. Allows worldwide search information
20. Browser T. the area of image provide additional information
21. Search engine U. dividing large network into smaller segment
22. Bus topology V. section in large network dividing by using router and bridge
23. AUI W. The physical interface of router
24. Hotspot Y. the degradation of signals to traveling through the cable
25. Subnet Z. the private network that access information an enterprise
26. Attenuation
27. Intranet

Choose

1. What is the physical and electrical usage in the net work

A. NIC B. HUB C. SWICH D. router

2. In one organization to built 200 computers in a network what is the best subnet mask?

A. 255.255.255.0 C. 255.0.0.0
B. 255.255.0.0. D. 255.255.255.200
3. in one organization to built the network successfully the monitor is happy
What do you do first?
A. Document every thing
B. Tanks for you manager etc

4. Which one of the following is the strong password?

Finote Selam collage BY Berhanu Marie July 2006

 A. password # C. password *-# etc

B. password #

COC first Round 2006 FOR LEVEL III

1. A user calls to report that cannot access network resources. You investigate and discover that the IP address
of the user’s computer is 169.254.0.6. You also discover that other clients on the same subnet are
experiencing the same problem. You must provide network connectivity for the user. What should you do?
A. Enabling Automatic Private IP addressing
B. B. Disable Automatic private IP addressing
C. Ensure the computer is enabled as a DHCP client
D. Ensure a DHCP server or DHCP relay agent resides on the local subnet
2. A piece of hardware or software on the network to prevent some communications forbidden by the network
policy.
A. Procy sercer B. Network address translator C. Firewall D. Network interface controller
3. A device which amplifies or regenerates digital signal s recieved while sending them from one part of a
network into an onther?
A. Bridge B. Repeater C. Switch D. Router
4. You have made changes to file and directory permissions on a server on a netwok . you want to verify the
new settings before informing the users of the changes . How can verify that the changes have taken affect
and that no security poblems arise from them?
A. Ask a trusted user to perform the tests for you
B. Use your own administrator account to perform the tests
C. Create a test account for the purpose
D. Do nothing , changes made with administrative privileges are always correct
5. You find that an abnormal amount of traffic is passing between the DNS and the DNS clients. Which tool
would best help you ascertain the cause of excess traffic?
A. Tracer B. Event Viewer C. System Monitor D. Security Monitor
6. In OSI network architecture , the dialogue control and token management are responsibility of
A. Datalink layer B. Session layer C. Network layer D. Transport layer
7. Communication modes support two – way traffic but in only one direction at a time?
A. Simplex B. Three quarters duplex C. Half duplex D. Full duplex
8. You install file and printer sharing for microsoft networks. You share a folder and leave the password option
blank. Who can gain acess to the folder?
A. Windows 98 will not allow a blank password in this field
B. Anyone with internet Explorer installed
C. Only users that are members of the same workgroup as you
D. Anyone who can gain acess to your network and has a microsoft redirector such as the client for
microsoft networks installed
9. What is a firewall in computer network?
A. The physical boundary of a network
B. An operating system of computer network
C. A system designed to prevent unauthorized access
D. A web browsing software
10. You are the LAN administrator for your company. You have couple windows XP professional clients that
dial in via PPP to the company network’s RAS server. You want the remote clients to be assigned dynamic
IP addresses. Upon connecting, you find that the windows XP computers did not get any IP address. What
should you do?
A. Run ipconfig with the/release all and /renew switch on the client
B. Run ipconfig with the /renew all switch on the client
C. Run winipcfg on the client
Finote Selam collage BY Berhanu Marie July 2006
 D. Run ipconfig/all
11. A large network with 500 users notices that at specific times in the morning and afternoon network
congestion ties up their computers. What is the most likely cause?
A. Many users are logging on or off
B. Power fluctuations
C. A terminator is not grounded
D. The switch connection the network goes down
12. The best method to restore the latest copy of the registery in a win 2003 server is to select the
A. Emergency repair desk (ERD)
B. Recovery console
C. Last known good configuration
D. Ctr l+ Alt + Delete keys
13. The most efficient way to control security in a client/server network is to assign permission to
A. Each shared resource B. Groups C. Directories D. User
14. The advantage of a client/server network over a peer- to – peer network is
A. Performance is better on a peer- to – peer
B. Security is better on a client/server
C. Easy to configure the client /server
D. Security is better on a a peer- to – peer
15. A remote user complains that he is unable to access internal corporate network resource from the remote site.
The user states that he can access the local resource. What is your primary advice to solve this problem?
A. Check whether he can ping successfully to the default gateway
B. Check whether the NIC is functioning
C. Check subnet mask of hios computer setting
D. Check TCP/IP status of his computer
16. A system acting as firewall on the network typically located between?
A. The client system and the server
B. Two internal networks
C. The internal access point and in the internet
D. The internal network and internal access point
17. Which of the following is correct regarding class B adress og IP address?
A. Network bit--14, Host bit—16
B. Network bit--16, Host bit—14
C. Network bit--18, Host bit—16
D. Network bit--12, Host bit—14
18. The administrators for a company’s domain needs to subdivide groups in organization with in active
directory. If he wants to separate sales from marketing department , what could he use as a system of
organizing this subdivision?
A. Creating organizational units
B. Use user and Groups
C. Create site & subnet grouping
D. Build a container in a subnet group
19. A system adminiostrator wants to remote a domain controller from a domain. Which is the easiest way to
perform the task?
A. Re- install server over existing installation and make the machine a member of group
B. Use remove command
C. Use active directory installation wizard to remove the domain controller
D. Re- install server over existing installation and make a machine a member of domain
20. ADSL is the abbreviation of
A. Asymmetric Dual Subscriber Line
B. Asymmetric Digital System Line

Finote Selam collage BY Berhanu Marie July 2006

 C. Asymmetric Dual System Line
D. Asymmetric Digital Subscriber Line
21. Which of the following laye of OSI model also called end- to – end layer?
A. Presentation layer B. Network Layer C. Session Layer D. Transport Layer

Column A column B

__C__1. Used to connect two different networks A. Active directory

__E__2. Regenerate signals on a single network B. Network interface card

__F__3. Layer 2 device that is used to expand existing network C. Gateway

__B_4. Prepares data for transmission between workstation D. CMOS

__A_5. Stores information about objects in a network E. Repeater

__G_6. Parameter used in a network to determine data transfer rate F. Bridge

__I_7. An OSI layer that makes sure reliable transmission of data G. Bandwidth

__O_8. Provides high speed data transmission H. Baseband

__Q_9. An OSI layer used to convert data delivered by the sending I. Transport layer

application layer into universally accepted format J. DMA channel

__P_10. Transport protocol used for unreliable data delivery K. Data link layer

__T_11. The principle of executing more than one application at a time L. Circuit switched

__L_12. A method of switching technology that opens communication M. Serial transmission

Lines for as long as transmission time like telephone system N. Registry

__D_13. Used to hold setting of BIOS O. Parallel transmission

__N_14. Local storage area within the process that used to hold data p. Session layer

that is being worked on by the processor Q. Presentation layer

__J_15. System path ways used by devices to transfer information R. UDP

Directly to and from memory S. TCP

T. multitasking

U. leased line

V. wireless channel

INFORMATION TECHNOLOGY LEVEL III PRACTICAL TEST

TASK I

1. Connect the necessary devices in the server computer and make ready it
2. Make ready other computer by installing operating system and necessary soft ware on them
3. Install with server 2003 operating system
Finote Selam collage BY Berhanu Marie July 2006
 4. Established connection among the server and the client
5. Install device driver
6. Configure the server operating system as DNS and active directory for the server computer using
the TVET local as domain name

TASK II

1. Create group of computer using to group name finance and administration and make sure that the
client computer go in the group
2. Create user and password for the two groups as follow
A. Fiancé group /finuser1/fin user/ and finuser2/finuser2
B. Administration group /admiuser3/user3 and admiuser4/user4 respectively
3. Create user privilege change the password of first log on in for user finuser2 and finuser2
4. Set access time limitation for finance group of finuser1 to access finuser2 and finuser2
5. Add or join the client computer to the domain TVET local
6. Turn on window fire wall on the server computer

TASK III

1. When you turn on the computer it boots regularly and displays on the monitor screen the message
“NTLDR” file is missing .solve the problem (assume that the computer should not be formatted)

COC skill gap training for level IV

I. MUCHING
A. B.
1. Open sources server operating system A. Hub
2. Behavior establishments as a guide towards B. UTP
Accept business strategy and objectives C. File server
3. A media type most susceptible to EMI D. policy
4. A method by which policy can accomplished E. DHCP
5. Do not broadcast by default F. SWICH
6. All ports are in the same collusion and domain G. Fedora
7. Each port in different collision domain but in the H. DNS
Same broadcast I. CD-drive
8. Copper based media J. coaxial cable
9. Media type made up of glass K. procedure
10. 4 pin power connector L. file server
11. Resolve domain name to IP address M. router
12. Dynamically assign IP address N. Audio/Video server
13. Used to share public resources O. printer server
14. Exchange information environment similar to internet P. Chat server
Newsgroup that offer at a time discussion Q. Floppy disk drive
15. Bring multimedia capabilities web site R. multi band
II. Choose
16. The company that have 240 computers .it also increase the numbers of computers for the other
office there are 15 computers added. the company wants to keep the computers efficiency ,decrease
down failure and slow down speed .what activities taken A. install the new operating system
B. create PM plan
Finote Selam collage BY Berhanu Marie July 2006
 B. Install malicious software D. use replacement by the frailer one
17. You are install the new driver software for your computer ,after you install the compute become
reboot and cannot finish the boot process .then what do you do
A. Boot the computer last known good configuration C. un install the installed driver
B. Boot the computer normally D. boot the computer by safe mode
18. Your are working in a team with in one operation ,one of the member of the team disturbs the team
.what do you take to resolve this situation
A. Remove him the team C. discarded from the team
B. Advice for him the good approach D. out of the member your self
19. Which step is correct to inter the safe mode
A. Click Start control penal safe mode
B. Press F5 key on the keyboard until the system running
C. Press F2 set up key for dell computer
D. Press the F8 key when the system start up
20. Which one of the following is the correct order of the Hub
A. Active , Passive and dormer C. passive ,active and hybrid
B. Active ,passive and good D. none of the above
21. Which one of the following media is more sensitive for magnetically interference

A.STP B. coaxial cable C. Fiber optic D.UTP

22. Accompany wants to buy the computers that have a good operation with minimum costs to store
data with non volatile media that can write and read information from the system .which drive is
best to sufficient the companies required or need
A. DVD RW +/DVD R – C. use USB flesh
B. CD RW D. use hard disk drive
23. You want to install the new windows XP operating system on your computer that you need the
drive have tow partitions .on which step the partition create
A. Create the partition after the windows installed
B. Create the partition after the one partitions has been finished
C. Create the partition after the installation was completed
D. Create the partition during the starting installation
24. A network company uses the cat 3 cable and have the internet 1oombps ,but the company wants to
increase the efficiency of the network .as a technician how you recommended for the company with
the minimum costs
A. Use the existing cable and add the Hub that have 100mbps
B. Use the cat 5 UTP cable
C. Use the existing cable that in the manufacturer 100mbps

Finote Selam collage BY Berhanu Marie July 2006