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  • Managing Conflict, Politics, and Negotiation: Chapter Quiz

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    This document is a chapter quiz from the textbook "Management Skills III: Leading and Controlling" on the topic of managing conflict, politics, and negotiation. The 10 multiple choice questions test understanding of conflict management styles, organizational politics, sources of conflict such as scarce resources, and strategies for integrative bargaining between conflicting parties such as emphasizing shared goals and focusing on interests rather than demands.

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    Sample management quiz on managing conflicts

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    ch3-4quiz Managing Conflicts, Politics and Negotiation

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    This document is a chapter quiz from the textbook "Management Skills III: Leading and Controlling" on the topic of managing conflict, politics, and negotiation. The 10 multiple choice questions test understanding of conflict management styles, organizational politics, sources of conflict such as scarce resources, and strategies for integrative bargaining between conflicting parties such as emphasizing shared goals and focusing on interests rather than demands.

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    130 views3 pages

    Managing Conflict, Politics, and Negotiation: Chapter Quiz

    Uploaded by

    Judson Pastrano
    This document is a chapter quiz from the textbook "Management Skills III: Leading and Controlling" on the topic of managing conflict, politics, and negotiation. The 10 multiple choice questions test understanding of conflict management styles, organizational politics, sources of conflict such as scarce resources, and strategies for integrative bargaining between conflicting parties such as emphasizing shared goals and focusing on interests rather than demands.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 3

    MANAGEMENT SKILLS III: LEADING AND CONTROLLING (3rd Ed.

    Chapter 4
    Managing Conflict, Politics, and
    Negotiation
    CHAPTER QUIZ

    1. Mary and Sue are having an argument. Sue is only concerned with getting what she wants out of
    the situation. Sue would most likely use which conflict management style?
    a. Avoiding
    b. Competing
    c. Compromising
    d. Accommodating

    2. The activities that managers perform in order to increase their power within the organization so
    that they can use it to achieve their own goals are known as _________.

    a. organizational politics
    b. distributive negotiation
    c. integrative bargaining
    d. political strategies
    3. When an African-American person feels singled out in a group of white workers, a conflict
    management strategy that can be used successfully would be:
    a. benchmarking.
    b. diversity training.
    c. top-down management.
    d. bottom-up management.

    4. One manager argues that the organization should only do the minimum amount required by
    law, while another argues that the organization should act in a responsible manner regarding
    environmental pollution beyond what the law requires. This is an example of:
    a. intrapersonal conflict.
    b. interorganizational conflict.
    c. intragroup conflict.
    d. interpersonal conflict.

    1
    MANAGEMENT SKILLS III: LEADING AND CONTROLLING (3rd Ed.)

    5. Two managers in the marketing department disagree as to whether their organization should
    spend the bulk of its promotion dollars on consumer advertising or trade promotion. This is an
    example of:
    a. intergroup conflict.
    b. intrapersonal conflict.
    c. intragroup conflict.
    d. interorganizational conflict.

    6. __________ are __________ the manager wants and __________ are __________ the manager
    wants something.
    a. interests; what; demands; why
    b. demands; why; interests; what
    c. demands; what; interests; why
    d. interests; how; demands; why

    7. In XYS Corporation, managers at different levels of the organization are in conflict because the
    money set aside for raises for managers for the upcoming year must be divided up among all of
    the managers in some way. This is an example of conflict due to:
    a. controlling the agenda.
    b. compromise.
    c. status inconsistency.
    d. scarce resources.

    8. At Acme Explosives, two department heads are competing for funding of equipment which each
    of them feels is necessary for their subordinates to perform their jobs successfully. This is an
    example of:
    a. functional conflict resolution.
    b. status inconsistency.
    c. scarce resources.
    d. task equity.

    9. At Cool Inc., older managers are uncomfortable reporting to a new MBA who is twenty years
    younger than themselves. This conflict could possibly be reduced by:
    a. diversity training.
    b. benchmarking.
    c. distributive justice.
    d. integrative bargaining.

    10. Which of the following is a strategy that managers can use to facilitate integrative bargaining
    between managers who are in conflict?
    a. Emphasizing superordinate goals.
    b. Focusing on the problem and not on the managers' personalities.
    c. Focusing on interests instead of demands.
    d. All of the above.

    2
    MANAGEMENT SKILLS III: LEADING AND CONTROLLING (3rd Ed.)

    ANSWER KEY

    1. B
    2. A
    3. B
    4. D
    5. C
    6. C
    7. D
    8. C
    9. A
    10. D

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