Professional Documents
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Airtel Mba Project
Airtel Mba Project
CHAPTER-1
COMPANY- INTRODUCTION
1.1 INTRODUCTION
1.2 NEED FOR THE STUDY
1.3 OBJECTIVES OF THE STUDY
1.4 METHODOLOGY OF STUDY
1.5 LIMITATIONS
`
CHAPTER -2
COMPANY - PROFILE
CHAPTER -3
THERORITICAL FRAME WORK
CHAPTER – 4
DATA ANALYSIS AND INTERPRETATION
CHPATER - 5
SUMMARY AND FINDIND
5.1 SUMMARY
5.2 FINDING
5.3 SUGGESTIONS
5.4 CONCLUSION
CHAPTER-1
INTRODUTION
INTRODUCTION
SAMPE SIZE
The sample chosen contained 100 respondents. This number was
chosen taking into consideration on the time limit and inadequacy of
manpower for the survey. This population is from Yaragatti.
SAMPLING METHOD
The sampling method chosen is non probability in this survey it
was judgmental sampling. As the sampling unit was selected according to
the researcher’s judgment of income.
Primary Data:
Primary data regarding service quality are collected with the
help of questionnaire, through direct contact with the STD and CCB
connection users.
Secondary Data:
Secondary data is the information that already exist somewhere,
which has been collected for another purpose.
OBJECTIVES OF THE STUDY
LIMITATIONS OF STUDY
The time given was not sufficient as only one person had to
conduct the survey.
Findings are made with in the limited Information & views of the
respondents. So a chance of bias information is not totally eliminated
CHAPTER-2
COMPANY PROFILE
COMPANY PROFILE
AirTel service is operated by the Bharti Cellular Limited is part of the biggest
private integrated telecom conglomerate Bharti Enterprises. Bharti provides a
range of telecom services like Cellular, Basic Internet and recently
introduced National Log Distance Bharti. Bharti also manufacturers and
exports telephone terminals and cordless phones. Apart from being largest
manufacturer of telephone instrument in India, it is the first company to
export its products to the USA.
Bharti Tele-Ventures
Company History
Bharti Tele-Ventures is one of India’s leading private sector
providers of Tele- communications services with an aggregate of 10.63
million customers as of end of December ’04 consisting of
approximately 9.83 million mobile customers. The company today
offers mobile services in 21 out of 23 circles in India. The company
also provides fixed - line services and Internet access over DSL in
5 circles. The company complements its mobile and fixed-line services
with national and international long distance services. The company
also has a submarine cable landing station at Chennai, which connects
the submarine cable connecting Chennai and Singapore. The company
provides reliable end-to-end data and enterprise services to the
corporate customers by leveraging its nationwide fiber optic backbone,
last mile connectivity in fixed-line and mobile circles.
Sunil Bharti Mittal, Chairman & Managing Director, Bharti Enterprises gets
'The Best Asian Telecom CEO' award. Bharti Tele-Ventures is Asia's 'Best
GSM Carrier'.
Bharti Tele-Ventures has also been adjudged the ‘Best GSM Carrier’ in Asia.
It also won the ‘Best Indian Carrier’ awards. Eight carriers from seven
different markets around the region were presented with their trophies at a
glittering ceremony at the Intercontinental Resort.
Bharti cellular limited is a part of the mobile services of Bharti Tele
Venture and it is the leading private sector provider of the
telecommunication services in Karnataka covering 280 towns and
would soon be present in 355 towns. Mobile services constitute the
largest portion of Bharti’s business both in terms of total revenues
and total customers. The company is also engaged in fixed-line, long
distance, group data and enterprise services. Indian cellular industry
and redefined the business through marketing innovations, introduction
of new generation value-added services and the highest standard of
customer delivery. Today, Airtel offers its customers choice and
superior value for money with a range of innovative value-added
services backed by excellent customer service. Airtel Karnataka has
been Ranked BEST Cellular Service Provider in the country & is also
the first operator to be bestowed the ISO certification for quality
standards.
Business Divisions-
carriers and for corporate clients. Bharti Airtel has nearly 29 million
farmed out its network experts Nokia and Ericsson, and set a
trend in the global cellular industry. Last year, Vodafone gave the
Bharti investor Warburg Pincus. This year, Bharti will offer its second
haven Jersey, in the Channel Islands, and is looking formect also plans
to spend $2 billion this year to double the size of its network and
Bharti Airtel offers GSM mobile services in all the 23-telecom circles
of India and is the largest mobile service provider in the country, based
on the number of customers.
The group offers high speed broadband internet with a best in class
with your friends & family and the world. Get world class
From DVD quality picture and sound, the best and widest variety of
from Airtel!
PARTNER POLICY
Regulatory Compliance
All Partners of Airtel must operate within the bounds of all applicable
laws. They must also adhere to the governing standards of the country
and international countries in which they conduct business. If at any
time a Partner ceases to meet any statutory and/or other requirement
of the country in which they are doing business, Airtel reserves the
right to immediately cancel all its outstanding orders with that Partner
as well as terminate its agreement with the Partner.
Corporate Citizenship
Reciprocity
Weaknesses
High competition in the telecom market Airtel, like all other service
for $billion 9 in 2010. Since then, it has struggled to turn around those
operations reporting repeated losses from the continent. While the Africa
operation has widened the companies’ geography, it continues to be a drag
on its balance sheet.
Late adoption of 3G and advanced wireless technologies Due to
The popular company is descriptive form and the reasons are stated
giving the number of respondents favoring the company in percentage
form.
TABLE NO:-1
Duration No. of Percentage
Customers
1-6months 32 32
6months-1yr 26 26
1-2yrs 22 22
2-3yrs 12 12
3-5yrs 6 6
5-8yrs 2 2
35
30
25
20
15
10
5
0
1-6 6 1-2 2-3 3-5 5-8
m m year year year year
CONCLUSION:-
It is found that most of the users are using Airtel from last 3yrs.
From the data it is clear that current market of Airtel has grown up vastly.
Because Airtel provides good services and attractive tariff plans.
TABLE NO:-2
12
10
6
No. of Customers
4
0
Vodafone Reliance BSNL
CONCLUSION:-
Being an Airtel customer, some of them even use other company sim.
The details are as follows:
10
9
8
7
6
5
No.of Customers
4
3
2
1
0
BSNL VODAFONE RELIANCE
CONCLUSION:-
It is found that 41.66% of the users are using Vodafone, followed by 33.34%
users are using Reliance and then 25% users are using BSNL, along with Airtel
.
TABLE NO:-4
Attractive tariff/plans 20 20
Others 22 22
GRAPH NO:-4
60
50
40
30
No.of Customers
20
10
0
Network Plans Others
CONCLUSION:-
Delighted 24 24
Highly satisfied 34 34
Satisfied 42 42
GRAPH NO:-5
Delighted
Highly Delighted
Satisfied
CONCLUSION:-
From the above diagram it is clear that 100% customers show the
satisfaction towards Airtel.
TABLE NO:-6
Calls outgoing 66 34
SMS 33 77
MMS 42 58
GRAPH NO:-6
100
90
80
70
60
50
Good
40
30 Bad
20
10
0
Calls Calls SMS MMS
Incoming Outgoing
CONCLUSION:-
It is found that 100% of customers are satisfied with incoming calls,
because of excellent network coverage. But, as per outgoing calls 34% of
them are unsatisfied and the response was only one, which is high cost. 33%
of customers agree that SMS facility is good, 5% of them believe that the
rate of 10ps/SMS is makes them unsatisfied. Finally, 42% of the customers
are satisfied with the MMS.
TABLE NO:-7
MODE OF COMMUNICATION
By sending SMS 46 46
Postal facilities 12 12
Call up 33 33
Internet 9 9
GRAPH NO:-7
50
45
40
35
30
25
20
15 No.of Customers
10
5
0
By Postal Call Up Internet
Sending Facilities
SMS
CONCLUSION:-
By the above chart it clear that Airtel keeps their customers in touch
maximum through sending SMS i.e. 46% then is by call up at 33% and then
through postal facility 12% and then through internet is 9% customers
strongly believe in Airtel.
TABLE NO:-8
Not proud 8 8
GRAPH NO:-8
Proud
Not Proud
CONCLUSION:-
It’s noticed that most of the customers of Bharti Airtel are proud about
their choice of Airtel. 92% of the customers are proud & rest of them doesn’t
feel that proud.
TABLE NO:-9
BSNL 17 17
Vodafone 12 12
Reliance 8 8
GRAPH NO:-9
70
60
50
40
30 No.of Customers
20
10
0
Airtel BSNL Vodafone Reliance
CONCLUSION:-
From the data collected it is clear that the final rankings are
Rank 1 Airtel
Rank 2 BSNL
Rank 3 Vodafone
Rank 4 Reliance
TABLE NO:-10
Highly satisfied 53 53
Satisfied 27 27
Just satisfied 20 20
GRAPH NO:-10
60
50
40
30
No.of Customers
20
10
0
Highly Satisfied Just
Satisfied Satisfied
.
TABLE NO:11
The Table shows Airtel executives time taken to clear queries of respondent.
4%
14%
82%
CONCLUSION
Out of 200 respondents, 82% of the respondents are very happy So
that their problems get resolved immediately, 14%
respondents’ service problems were resolved within a week and 4%
problems of subscriber’s problems are not yet resolved.
CHAPTER-5
SUMMAR AND FINDING
SUMMARY
.
FINDINGS
2. 27% of the customers have newly got connected to Airtel and 73%
are using air from long ago.
reduced.
2. Most of the customers found that the call rate is very high and must
be reduced.
prepaid connection.
working hours to be mentioned between which the call ups must not
MARKETING MANAGEMENT-
PHILIP KOTLER
COMPANY MANUALS
COMPANY REPORT
INTERNET-www.airtelworld.co.in