Bsbtwk502 Task 2
Bsbtwk502 Task 2
Assessment Task 2
Student Declaration
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 2
Assessment Task 2: Project Portfolio
a suitable place to complete activities that replicates a business environment including a meeting
space and computer and internet access
review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
comply with the due date for assessment which your assessor will provide
i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 3
Activities
Complete the following activities:
This project is about leading teams in the workplace and actively engaging with the
management of the organisation. You need to demonstrate that you can manage
the effectiveness of at least one work team.
You can do this based on the assumption that you are the team leader or manager
of a team within the case study business provided in the Simulation Pack for this
unit or a business that you work for, if applicable. It’s important that this business
has organisational objectives already developed. Speak to your assessor to get
approval if you want to base this on your own business.
If you choose the case study business, you may select any of the teams that form
part of the organisation to base your project on. You may assume the role of
manager. If it is your own business, then you may choose any team that forms part
of your workplace and in which you are involved.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, basing your project on real relationships with classmates or work
colleagues will mean that you are applying your knowledge and skills in a relevant,
practical and meaningful way!
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 5 of your Project
Portfolio.
2. Establish a team
Make sure you are familiar with the business you are basing this assessment on
and have read through the necessary background information, policies and
procedures that apply. For the case study business, this is all of the documents
included in the Simulation Pack. If it’s your own business or a business where you
are working or are familiar with, it’s important at this step that you have your
business or case study approved by your assessor.
If you are using a real business, you will use your current team members to base
this project on. If using the case study in a classroom or online situation, choose a
group of at least three students who will act as your work team throughout the
project. Open the Simulation pack, read through the case study and select the team
you would like to base your assessment on.
Work through Section 1 of your Project Portfolio. As part of this step, you will need
to:
Specify your work team, or specify which team your group chose if you’re
using the case study.
Outline the roles of each member of the team. If you are using the case study,
each of you will have a turn to be the manager.
State the purpose of the team
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 4
In a group round-table style discussion with your team and at least one stakeholder
present, outline all the tasks the team must do to accomplish the expected
outcomes.
The discussion should last for at least 15 minutes, but not more than 30 minutes. If
you are using the case study, your assessor will assume the role of stakeholder. If
you are basing the project on your workplace, the stakeholder might be a line
manager or any member of senior management.
Ensure that each team member has a turn to participate in planning the tasks, share
what they expect outcomes will be and decide as a team how performance will be
measured.
As a team, making sure consensus is reached:
allocate the tasks to the team members based on their strengths and abilities
Use the Internet to find an example of a Performance Plan. Use the information you
recorded in your Project Portfolio during the previous activities to write your own
Team Performance Plan and attach it to your Project Portfolio at the end of
Section1. The written plan should include:
Assume some weeks have passed and the team have implemented their
Performance Plan and are working on their tasks. It has come to your attention that
the team is not working cohesively and that they are not sharing information and
are duplicating work.
In order to support your team in achieving their performance outcomes, you will
provide coaching on team cohesion and collaboration. This will be a 10-minute
session and you may use slides, visual aids or video clips in your coaching session.
If you are basing this on the case study, everyone in your group will have a turn to
be the manager and present their coaching to the rest of the group. If this is your
own workplace, this will be the members of your own team that you are providing
coaching for.
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 5
The assessor will advise you of the date and time of your team meeting so that you
can prepare in advance.
Use your Project Portfolio to outline the main points and attach your slides or links
to the videos you use.
i This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.
Despite your efforts to support your team through coaching, the team is still
struggling to work cohesively. One of the issues the team identified is that one of
the team members are not performing their tasks and is using the Internet for
personal reasons during work hours. This is creating conflict within the team.
You will address this concern by developing a policy for Internet usage.
Use the Policy and Procedures Template provided for you in the Simulation Pack
to create an Internet Usage Policy within the context of the business you are
basing your assessment on.
Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your
portfolio.
4. Facilitate teamwork
Assume three months have gone by. Have a meeting and allow each team member
to provide a 5–10-minute update on how their tasks are going.
Take turns to assume the role as manager and do the following:
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 6
Adapt personal communication style to build positive working relationships
i This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.
Develop an email to your line manager to address the main issue raised by team
members, namely that the team is still struggling to collaborate and share
information.
Propose a solution
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 7
6. Liaise with stakeholders
Ask for feedback from relevant stakeholders and take notes. Transfer this
information to Section 3 of your Project Portfolio.
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary.
Submit to your assessor for marking.
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 8
Assessment Task 2: Checklist
Student’s name:
Completed
successfully? Comments
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 9
Facilitate teamwork by:
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 10
Task outcome: Satisfactory Not satisfactory
Assessor signature:
Assessor name:
Date:
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 11
Final results record
Student name:
Assessor name:
Date
Result
Satisfactor
Task Type y Unsatisfactory Did not submit
Feedback
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 12