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  • 07 Activity 1 (9) - Answer

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    Marvin Magbanua
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    The document summarizes a scenario where a restaurant manager must address a conflict between staff members. One staff member, Raphael, notified the manager that another staff member, Bea, was taking too long talking to customers, causing delays in service. However, the customer Bea was talking to was identified as a valuable VIP customer. The manager's proposed solution is to remind Bea to minimize conversation time with the VIP customer to avoid service delays, while also considering the importance of entertaining VIP customers to build the business. After resolving the conflict, the manager plans to motivate and dedicate the team through special treatment.

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    07 Activity 1(9)-Answer

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    The document summarizes a scenario where a restaurant manager must address a conflict between staff members. One staff member, Raphael, notified the manager that another staff member, Bea, was taking too long talking to customers, causing delays in service. However, the customer Bea was talking to was identified as a valuable VIP customer. The manager's proposed solution is to remind Bea to minimize conversation time with the VIP customer to avoid service delays, while also considering the importance of entertaining VIP customers to build the business. After resolving the conflict, the manager plans to motivate and dedicate the team through special treatment.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    2K views2 pages

    07 Activity 1 (9) - Answer

    Uploaded by

    Marvin Magbanua
    The document summarizes a scenario where a restaurant manager must address a conflict between staff members. One staff member, Raphael, notified the manager that another staff member, Bea, was taking too long talking to customers, causing delays in service. However, the customer Bea was talking to was identified as a valuable VIP customer. The manager's proposed solution is to remind Bea to minimize conversation time with the VIP customer to avoid service delays, while also considering the importance of entertaining VIP customers to build the business. After resolving the conflict, the manager plans to motivate and dedicate the team through special treatment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    BM1708

    Names of students Marvin T. Magbanua Section


    Date 06/04/21

    Activity

    Scenario 1: The Restaurant


    You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There
    are even other customers who are waiting to get seated. One of your staff, Raphael, called your
    attention that Bea (another staff) is taking too long talking to a customer every time she serves them.
    Because of this, other employees take time to talk to their customers as well so they’ll serve less people.
    This caused a delay in the service. When you are about to call the attention of Bea regarding the matter,
    you’ve noticed that her customer is one of your VIP customers.

    QUESTION 1: How will you manage the conflict in this situation?

    Answer: I will call the attention of Bea and remind theme to minimize his time to took with one of our VIP
    Customer because it can affect the delay of serving the food to other customer. And will consider to
    understand that Bea is the one who entertain one of the VIP customers because it is important to
    entertain the customer to giving value and build relation in order for us the customer always use us our
    restaurant. If our VIP want to took Bea, it Consider it because we value our customer.

    QUESTION 2: How will you build an effective team after this incident?

    Answer: I will make it each our team member to motivated and dedicated through by giving theme a
    special treatment after solving the conflict.

    Rubric for grading:

    CRITERIA PERFORMANCE INDICATORS POINTS


    Content Provided specific related answers with 8
    related details
    Grammar Used correct grammar, punctuation, 1
    spelling, and capitalization
    Organization Expressed the points in clear and 1
    logical arrangement of ideas in the
    of Ideas paragraph
    TOTAL 10

    07 Activity 1 *Property of STI


    Page 1 of 1

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