Heron IOS User-Manual-012020
Heron IOS User-Manual-012020
The Heron™ IOS solution is designed with you as a dentist and your patient in mind.
The scanner is lightweight, small and easy to use, enabling a fast, accurate scanning
and great patient experience. The Case management application is order manage-
ment as you know it and designed for easy and intuitive use. Enjoy your new intraoral
scanner solution!
• IEC 60601-1, Medical electrical equipment - Part 1: General requirements for basic
safety and essential performance
• IEC 60601-1-2, Medical electrical equipment - Part 1-2: General requirements for basic
safety and essential performance - Collateral Standard: Electromagnetic disturbances
- Requirements and tests
• IEC 62471, Photobiological safety of lamps and lamp systems
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1.4 Regulatory
The Heron™ IOS is manufactured and marketed in accordance with US FDA Regulati-
ons and EU Medical Device Directive 93-42-EEC.
1.6 Classifications
The Heron™ IOS system has the following classifications
• Protection against electrical shock: Type B Applied Part
• Protection against harmful ingress of water: Ordinary equipment (IPX0)
• Safety of application in the presence of a flammable anesthetic material with air or
with oxygen or nitrous oxide: Equipment not suitable for use in the presence of a flam-
mable anesthetic mixture with air or with oxygen or nitrous oxide.
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2. What’s in the Box
The Heron™ IOS system includes the following
Save the Box: It is highly recommended that you store the box in a safe place and do
not throw it away. The box is optimal for any necessary transportation or shipment of
the Heron™ IOS.
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3. System Requirements and Specifications
3.1 System Specifications
3.1.1 Scanner
NOTE: AMD GPU’s are NOT compatible with the Heron™ IOS. Not
meeting minimum hardware requirements will affect the
performance of the scanner.
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3.3 Environment Conditions
Operating Temperature 10°C ~ 40°C
Operating Relative Humidity 10% ~ 80% (non-condensing)
Storage Temperature - 20°C ~ 60°C
Storage Relative Humidity 10% ~ 80% (non-condensing) Indoor use
only
Installation Category 1
Pollution Degree 2
Ingress of Liquids IPXO
Protective Class Class IIIb
Overvoltage category I (Supplied from output DC source, max.
5 V. dc, 600 mA) of notebook or non-me-
dical grade PC certified by IEC60950-1
Max. working condition Continuous cycles with image capture
and transmission from/to Notebook or
non-medical grade PC.
Other possible accessories (IEC60601-1 Notebook with AC/DC Adapter.
3rd, Cl. 16)
Equipment Maintenance No user maintenance is required, and no
user service is allowed. Please contact
technical support if there is a problem.
Cleaning Do not try to clean the inside of the de-
vice. Refer to Chapter 6 for cleaning and
sterilization.
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4. How to Connect & Set up the
Heron™ IOS Solution
4.1 Setting Up and Connecting the Heron™ IOS
Step 2: Connect the AC/DC power adapter cable to the Base; the connector socket is
located underneath the Base.
NOTE: Using a USB cable other than the one provided may result in
system malfunction or reduced performance.
Step 4: Connect the other end of the USB cable to the computer.
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NOTE: It is strongly recommended to plug the USB cable to a
USB port located at the back of the computer; not doing so
may result in system malfunction or reduced performance.
Make sure to use a USB port that is compatible with USB 3.0
(SuperSpeed), usually indicated by the following symbol:
not doing so may result system malfunction or reduced
performance.
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4.2 Heron™ IOS Components Overview
Please review the Heron™ IOS features shown in this section. This will help you locate
the features when they are described in sections 5-7.
2. Tip
3. Scan Button 1
4. Handpiece
4.3 Settings
General
• Language, Currently only English.
• 3D Output format can be STL, PLY, OBJ.
• Picture formats can be PNG, JPG.
• Preferred start page can be chosen to be Recent Patients or Recent Cases.
• The workflow Fast Scan can be enabled if Patient or Case is not needed.
• View Software version (Copy function to the right)
• View Scanning module version (Copy function to the right)
• Manual software Update check. Automatic check is done at every launch.
• Link to User manual and to 3DISC support homepage.
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System
Under system the option to
export or import the patient
database.
Sounds
Select to use the sound
during scanning or not.Pre
select volume and select
between different sound
effects.
Users
Add, edit and delete users
with Emai name and picture
Also Passwords can be ad-
ded on the user.
Lab Connections
Setup and select connec-
tions with Labs. Also setup
the preferred Lab as default.
Order Form
Select Tooth numbering
system. Shade system can
be selected. Patient names
can be hidden in case ne-
eded. New materials can
be imported and exported.
Also special materials can
be created and edited.
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4.4 cloud storage
Heron Cloud is the file transfer cloud supplied with your Heron system. It can be found
on HeronCloud.com
Labs and users create an account and share the files free via the cloud. Logging in will
give an overview of the cases created by the user or cases sent to the user with current
status.
The interface supports the following languages: English, Danish, German, Spanish,
French, Chinese, Korean
Connections with Labs and dentists is managed by clicking the connections button
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Opening a case from the list will show all the information needed. Possibilities for chan-
ging status, looking at scans in 3D Viewer, downloading files and adding files are found
here.
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5. Operating the Heron™ IOS Solution
A mail will be sent to confirm the mail address. Click the confirmation link and you are
ready to log in to the cloud.
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5.1.0 Communication with the Lab
The Case Management application, HeronClinic™, contains two built-in methods
for communicating with the lab. You can either
1. Access the scans directly by clicking the “export files” tab, select desired files
and drag and drop in your desired platform.
2. Use HeronCloud™
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Login screen
User login page is the first page when the software is started. Select the user and type in
password if the user is set up with that.
Create new Patient or case by using the buttons in the main part of the screen. Settings
are found in the upper right corner by clicking the gearwheel. Clicking on the user in the
upper right corner will give the option to log out.
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Start Screen Cases
When logged in you will have Patients or Cases as default view (selected in settings).
Select an already created case, in the left side of the screen, to view the scans and con-
tinue to all the cases for the same patient.
Create new Patient or case by using the buttons in the main part of the screen. Settings
are found in the upper right corner by clicking the gearwheel. Clicking on the user in the
upper right corner will give the option to log out.
Filters
Patients and cases can be sorted with filters or with a search for a specific word/name.
Filters are chosen via this button:
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Creating a new Patient
Creating a new patient will open the screen to the right. Fill in the data. Patient ID is
automatically created but it is possible to change to a different ID if needed. First and
Last name are mandatory.
When filled in click create and you will be ready to create cases.
Delete a Patient
It is possible to delete a Patient by clicking the 3 dots to the right of the name and selec-
ting Delete. Note that only patients with no cases can be deleted so any cases under the
patient must be deleted first. It is done by clicking the 3 dots next to the case. Multiple
cases can be deleted simultaneously.
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Create a new Case when Patient is selected.
When a patient is selected a preview will appear with name and cases already on the
patient. Here you also have the option to create a new case for the same patient , by
pressing add case .
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5.2.1 Create new order
To create a new patient order for the above-mentioned indications, follow the steps
below.
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After Restoration is selected
The colour and material is chosen. Note a bridge is shown by the outer lines and dots
next to the coloured teeth. Push Next when the Order Form is finished.
Scanning Page
The live View window in the lower left is showing what the Heron is actually seeing.
It can be changed In size. Small, Medium and Large. The 3D building of the scan is
shown in the middle of the screen. You can capture 2D images by pressing “C”
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5.3. Important things to know before scanning
If doing a crown, prepare the tooth with a gingiva retraction cord. This is optional how-
ever highly recommended. Prior to scanning, remove the retraction cord and dry the
surface of any blood or saliva using an air/water syringe or a 2x2 gauze
5.4.1 Scanning
1. Start Scan
To begin scanning, press the button on the top
of the scanner or you may click ‘scan’ on the
right tool bar window.
2. Green Image
When the green box is present, it indicates the
scan is successfully stitching together. To main-
tain the green indicator, remain steady and
precise with your movements.
3. Red Image
In the event of a red box, the scan has lost
it’s track and is no longer stitching the scan
together. This is caused by unsteady and
sudden movements of the handpiece as well
as a lack of cheek/tongue retraction.
4. Restart
If your scan has lost track, simply place the scan
tip on the occlusal surface of an already scan-
ned tooth. The occlusal surface has the most
detail and will allow the software to recognize
its position quickly. Facial surfaces are difficult
to recognize as their surfaces are flatter.
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5.4.2 Mandibular and Maxillary Scanning
2b. The live view window to the left is the main point
of reference. While scanning, what is shown in the
live window will appear on the 3D image. Ensure the
anatomy of the tooth is centered in the view window
with little to no cheek or tissue present.
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5.4.3 Bite Alignment
In the event of a quadrant scan, you will be asked to scan only the side of the qua-
drant. When doing full arch scans, you will be prompted to scan bilateral.
When selecting ‘bite’, allow a few seconds for the arch scans to load.
1b. Once the arch is locked, the arch will get the ini-
tial scan overlayed and a green checkmark will ap-
per like described below indicating you are finished
scanning that arch. Once the arch is complete, repe-
at the process for the opposing arch.
2. Finalizing
When scanning is done we get the overview of the
case incl 3D preview of the scans. Additional notes
can be added and pictures or similar can be atta-
ched to the case. If connected to a Lab via HeronC-
loud the whole case can now be sent to the lab. Ad-
ditionally the scans and order form can be exported
to a different location on the PC.
3D Viewer
Each of the scans can be opened in the full screen 3D
viewer for closer investigation.
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3. In the event you may feel that the alignment needs
modification, you or your lab can upload the file into
a design software for fine tuning. Access the files dire-
ctly in Explorer like this.
5.4.4 Tip
the handpiece.
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5.5 Scanning Tools
A Scan
Enables the start of scanning as well as pausing the scan.
B Reset
Reset will delete the current scan.
E Color on/off
Toggles between color and non color scan
F Brush tool
Used to mark areas on the scan for modification/deletion
G Measurement tool
Places points to measure distance
H Finalize tool
Forces final processing of the scan
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6. Maintenance
The entire body, cord and base of the scanner must be wiped down using a Federal
Environmental Protection Agency (EPA) approved disinfectant that is labeled and speci-
fied for tuberculocidal/ mycobactericidal activity. Do not use disinfectant on the nozzle.
NOTE: Ensure that the surface of the mirror does not show residues,
smudges, scratches, or any damage, as this would affect the perfor-
mance of the device.
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Step-by-Step Procedure
Step 1: Clean the tip with soapy water, ensuring that the mirror
is clean and free of smudges, stains, or any residue. Avoid using
abrasive cloth materials as this will scratch the mirror.
Step 2: After drying the tip exterior, carefully dry the interior and
mirror with lint free wipes ensuring you do not scratch the sur-
face. The mirror should be free of any noticeable debris or water
spots.
Step 3: Insert and seal the tip into a sterilization pouch. Make
sure the seal is airtight. Each tip should be packaged individu-
ally.
6.4 Calibration
The Heron™ IOS is calibrated in the factory and therefore does not require calibration
when installed.
If the Heron™ IOS begins to have problems scanning and recognizing teeth models, the
system should be examined, which may result in the system being returned for repair/
calibration. See Section 8.4 for further info.
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7.2 General Guidelines
• Do not spill liquids on the body of the device
• Never operate the device in a wet environment.
• Keep the device away from radiators and heat sources.
• Use the device only with the accessories supplied.
• Do not alter the device or open enclosures.
If any of the following conditions occur, unplug the device from the electrical outlet and
contact authorized service personnel:
WARNING: The Heron™ IOS scanner should only be used with appro-
ved, compatible software.
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7.3.3 Equipment Failure
WARNING: In case of system malfunction or failure, you should:
Prevent any contact between the system and the patient.
Unplug the system from the power outlet and the computer.
Store the system away so it cannot be used by someone else.
Contact service personal.
7.4.3 Base
NOTE: When not in use, always rest the handpiece on the Base Do not
place the Base on a slanted surface. Place the cables (power cable and
USB cable) where people cannot accidentally get caught in them and
potentially damage the system.
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7.5 Electrical Safety
WARNING: Only use the power adapter supplied as a part of the system.
7.7 Hygiene
WARNING: In order to maintain safety for the patient, wear surgical glo-
ves when handling any parts of the system. Always ensure that the tip
is mounted on the handpiece before inserting it into the mouth of the
patient. Before using the system with a new patient, ensure that the sy-
stem is disinfected, and the tip is sterilized.
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7.8 During Systems Operation
WARNING: The Heron™ IOS system contains delicate optical and me-
chanical elements and therefore should be handled carefully. Do not
drop, bump, or shake the handpiece or the tip. Always place the hand-
piece on the Base when not in use. Do not put stress on the cable con-
necting the handpiece to the Base. Do not submerge the handpiece or
the Base in any liquid. Do not place the handpiece or the Base on wet or
heated surfaces. Hold the handpiece with a firm grip when handling it.
NOTE: During operation of the system, the handpiece and the tip may
get slightly warm; this is normal.
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7.9 Symbols on the Heron and Transport Case
Symbol Description
USB plug
Direct Current
Prescription symbol
Non-sterile (Scanner-Tips)
i
User manuals are available electronically at the link provided
3disc.com/support
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8. Support, Warranty and Repair Service
8.1 Support
If you have questions about the software, please consult the manual and Help menu in
the software. If you are experiencing issues with your software, please check the list of
common issues provided in section 8.6 prior to contacting a dealer. It could be simply a
question of a minor issue that can be fixed quickly. However, if you’re still experiencing
problems after following the recommendations in this section, then please contact the
dealer where you bought the equipment.
Please keep the shipping container for future use. Products returned to the factory for
repair should be properly packaged. To obtain warranty service, follow the procedure
described in the Repair Service section. Failure to do so will cause delays and additional
expense to the customer.
The warranty is valid when the product is used for its intended purpose and does not
cover products which have been modified without written permission from 3D Imaging
and Simulation Corp. Americas, or which have been damaged by abuse, accident or
connection to incompatible equipment.
This warranty is in lieu of all other warranties, expressed or implied.
The company reserves the right to cease providing repair, maintenance, parts and
technical support for its non-consumable hardware products five years after a product
is discontinued. Technical support for old versions of software products will cease 12
months after they are upgraded or discontinued.
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8.4 Out of Warranty Repair Service
Out of warranty repair service is available in selected geographical locations.
Contact the supplier for current terms and rates.
Issue Recommendation
There’s a memory full error message that Clear some space on the C Drive
pops up when the software is open.
The status in the Live view window is Check that you have external power
“Disconnected”. to the Heron and that the USB cable is
connected to a USB 3 Port.
Scanning is very slow. Check that the Laptop is connected to an
external power source.
The corners are cut in the live view Check that the Tip is correctly mounted
window. and when rotating it is locking in place
with a click.
There is a red aquare in the scan window Go back to a tooth that is scanned and
start from there again
No images appear when scanned but The scanner might need to be recalibra-
everything else (e.g. live window image, ted. Please contact your local dealer for
sounds, FPS) works fine. support.
There are spots on the Live view window. Check and clean the mirror of the tip.
Where can I get the Heron™ IOS software Please find them in the Support section
and manuals? of 3DISC website.
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We hope this Quick Guide was helpful to you.
For additional material and user information go to 3disc.com/support.
3disc.com/support
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EC REP