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BME01.HM3C.chapter 2 - Roa - Giovanni
BME01.HM3C.chapter 2 - Roa - Giovanni
Quiz 1
Giovanni L. Roa
Score:
problems that often stem from confusion over the right way to go about
that there’s no moment of flat panic when a key team member moves on,
will help to streamline your business. By ensuring that team members are
As the old adage goes, if you’re not going forwards, you’re going
because if you’re not, you can bet that your competitors will be.
it’s likely you’ll rely on some sort of supplier. This principle dictates that
react more quickly and flexibly to customer demands if things are smooth
costs.
2. Summarize Deming’s 14 Points. How does each point relate to the four
The 14 Points
1.Create a constant purpose toward improvement.
Don't just do the same things better – find better things to do.
Predict and prepare for future challenges, and always have the goal
of getting better.
2.Adopt the new philosophy.
Don't just find what you did wrong – eliminate the "wrongs"
altogether.
Quality relies on consistency – the less variation you have in the input,
time improving their own quality – they shouldn't compete for your
Analyze the total cost to you, not just the initial cost of the product.
Use quality statistics to ensure that suppliers meet your quality standards.
better.
policeman.
Figure out what each person actually needs to do his or her best.
transformational leadership.
Find ways to reach full potential, and don't just focus on meeting
8.Eliminate fear.
Let everyone know that the goal is to achieve high quality by doing
more things right – and that you're not interested in blaming people
Make workers feel valued, and encourage them to look for better
ways to do things.
Ensure that your leaders are approachable and that they work with
organization.
output.
adversarial relationships.
Let people know exactly what you want – don't make them guess.
leadership.
Outline your expectations, and then praise people face-to-face for
Look at how the process is carried out, not just numerical targets.
Deming said that production targets encourage high output and low
quality.
Measure the process rather than the people behind the process.
compared.
Treat workers the same, and don't make them compete with other
Over time, the quality system will naturally raise the level of
and challenges.
Analyze each small step, and understand how it fits into the larger
picture.