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Tutorial Letter 502/0/2021: Information Strategy
Tutorial Letter 502/0/2021: Information Strategy
Information Strategy
MAC4866
Year module
IMPORTANT INFORMATION
Please register on myUnisa, activate your myLife email address
and make sure that you have regular access to the
myUnisa module website for MAC4866-21-Y1.
Note: This is a fully online module and therefore it is only available on myUnisa.
BARCODE
CONTENTS
Page
INTRODUCTION ...................................................................................................................................... 4
1 INFORMATION SYSTEMS IN ORGANISATIONS ....................................................................... 4
1.1 Accounting information system (AIS) ............................................................................................ 4
2 BUSINESS APPLICATIONS OF ACCOUNTING INFORMATION SYSTEMS .............................. 4
2.2 Accounting data processing as a system ...................................................................................... 4
2.2.1 Purchasing .................................................................................................................................... 5
2.2.2 Accounts payable ......................................................................................................................... 5
2.2.3 Inventory management ................................................................................................................. 6
2.2.4 Production management ............................................................................................................... 6
2.2.5 Marketing and sales ...................................................................................................................... 6
2.2.6 Accounts receivable ...................................................................................................................... 7
2.2.7 Payroll........................................................................................................................................... 7
2.2.8 General ledger .............................................................................................................................. 7
Summary .................................................................................................................................................. 8
3. TYPES OF INFORMATION SYSTEMS AND COMMUNICATION CHANNELS ........................... 8
3.1 Overall structure of the information system ................................................................................... 8
3.1.1 Transaction processing systems ................................................................................................... 8
3.1.2 Information systems and changing manufacturing systems ........................................................ 10
3.2 Distributed Systems and Communication Networks .................................................................... 10
3.2.1 Distributed systems..................................................................................................................... 10
3.2.2 End-user computing .................................................................................................................... 11
3.2.3 Database .................................................................................................................................... 12
3.2.4 Communication networks and distributed systems ...................................................................... 13
4. INTERNET, INTRANETS, EXTRANETS, ENTERPRISE WIDE SYSTEMS, KNOWLEDGE
MANAGEMENT SYSTEMS AND CRM SYSTEMS .................................................................... 14
4.1 Internet ....................................................................................................................................... 14
4.2 Intranets...................................................................................................................................... 16
4.3 Extranets .................................................................................................................................... 16
4.4 Enterprise-wide systems ............................................................................................................. 17
4.5 Knowledge management systems (KMSs) .................................................................................. 18
4.6 Customer relationship management (CRM) system .................................................................... 19
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3
INTRODUCTION
Dear Students
As mentioned in Tutorial 501, there are topics from the old study guide that are still relevant to
MAC4866 from the Enterprise Pillar that you should know and will also help with background
information. These will be discussed in this tutorial letter.
Below are some areas that you as the finance professional should know.
AIS must be designed in line with the organisational structure. A well-planned AIS should
change the laborious manual preparation, recording and processing of business transactions
into high-speed information processing systems that are very accurate (Eccles et al 2000:439).
All information systems need to be viewed within their operating environment. The functional
subsystems based on the operating cycle of a manufacturing concern are as follows (Eccles et
al 2000:449, 451):
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expenditure cycle – purchase orders and goods received, accounts payable and cash
disbursements
manufacturing cycle – inventory management, production management and cost
accounting
revenue cycle – marketing and sales, accounts receivable and cash receipts
administrative cycle – personnel information and payroll, general ledger, fixed assets and
financial reporting
Other authors, for example Romney and Steinbart (2009:53), split the administrative function
into a human resources/payroll cycle and a financing cycle.
2.2.1 Purchasing
Purchasing is the first application in the expenditure cycle of a business. The purchasing
function usually includes the following (Eccles et al 2000:458–459):
identifying the need for goods or services
placing purchase orders
acceptance of goods delivered
validation
The data sources used in the purchasing and receiving function include purchase requisitions,
purchase orders, receiving reports and suppliers’ invoices.
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2.2.3 Inventory management
Inventory management is the first application in the manufacturing cycle. If an organisation does
not do any manufacturing, the inventory management function could be classified under the
expenditure cycle.
The main objective of the inventory management system is to provide logistic support to the
production and marketing functions and this includes the provision of timely and reliable
financial information for decision-making purposes. The particular functions within the inventory
management system are the following (Eccles et al 2000:483):
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prices, receiving and processing customer orders, checking the creditworthiness of customers
and arranging for the delivery of ordered goods (Eccles et al 2000:516–517).
E-business and developments in the use of the internet have also had an impact on marketing
and sales.
2.2.7 Payroll
In an integrated system, the payroll application should be integrated with the personnel
information system which is not an accounting application as such. Because these functions
serve the organisation as a whole they are included as the first part of the administrative cycle.
The main objective of the personnel information and payroll system is to maintain a firm’s
workforce and this should be done in such a way that both the individual employee and the
organisation will benefit. The main processing functions related to these objectives include
(Eccles et al 2000:542):
capturing, recording and storing personnel data
preparing, capturing and processing records on time worked and attendance
payroll processing and labour cost distribution
making payments to employees and outside bodies
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Summary
The accuracy and effectiveness of the AIS applications will depend on the initial design of each
application and the control measures put in place with implementation of the system.
Transactions are the result of agreements between two parties to exchange goods and services
which can be measured in monetary terms. A transaction processing system (TPS) basically
gathers data about transactions and summarises them for routine reporting purposes.
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Transactions can be grouped into five major business or transaction cycles (Romney &
Steinbart 2009:53):
the revenue cycle, where goods and services are sold for cash or a future promise to
receive cash
the expenditure cycle, where companies purchase inventory for resale or raw materials to
use in producing products in exchange for cash or a future promise to pay cash
the production cycle, where raw materials are transformed into finished goods
the human resources/payroll cycle, where employees are hired, trained, compensated,
evaluated, promoted and services terminated
the financing cycle, where companies sell shares, in the company to investors and borrow
money and where investors are paid dividends and interest is paid on loans
Keep in mind that these basic transaction cycles are supported by a number of other business
activities and that they relate to one another by way of communicating information to one
another and to both management and other external parties.
The capture and storage of TPS data is often computerised and usually forms a large part of the
organisation’s internal database. Although data produced by the TPS needs further processing
for high-level decision-making, it indirectly supports strategic decisions as depicted in the
following table (BPP Learning Media – CIMA E1 2009):
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3.1.2 Information systems and changing manufacturing systems
The term advanced manufacturing technology (AMT) refers to computer-aided design (CAD),
computer-aided manufacturing (CAM), flexible manufacturing systems (FMS) and electronic
data interchange (EDI). These are some of the innovative computer systems used in modern
manufacturing.
CAD allows new products to be designed (and old ones to be modified) on a computer screen
and changes in product specifications, quality and costs can be explored. CAM refers to the
control of the physical production process by computers, for example the use of robots,
computer numerically controlled (CNC) machines and the use of automated guided vehicles
(AGVs) to handle material. FMS is an “integrated, computer controlled production system which
is capable of producing any range of parts, and of switching quickly and economically between
them”
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Some of the advantages of DDP (or disadvantages of centralised data processing (CDP)) are:
cheaper hardware, as personal computers (PCs) are used extensively
user-friendly hardware and software
privacy of data on stand-alone PCs
improved cost control responsibility for financial success of individual operations
improved user satisfaction, morale and productivity
back-ups being done on different computers
personal configuration of PC hardware and software, to reflect the user’s preference and
most common activity
Before deciding which system should be used, management must carefully consider both the
advantages and disadvantages of a distributed system and assess which system will best
contribute to the achievement of their organisational goals.
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End-users such as managers, engineers or accountants should be put in a position to write their
own applications, based on the database of the information system and by using applicable
software such as spreadsheet packages or other high-level programming languages. End-user
computing also plays an important role in providing a user-friendly interface.
There are certain benefits of end-user computing, which include enhanced user control,
reduced communication problems and the increased availability of scarce information systems
resources.
End-user computing can, however, also have the following risks:
incompatibility because everyone does their own thing
duplication of work
errors in developing the system
lack of centralised control
insufficient systems
3.2.3 Database
A database is “a set of interrelated, centrally coordinated files” (Romney & Steinbart 2009:127).
Data in the database can be used by the entire organisation and not only by the originating
business section.
Although the database model centralises the organisation’s data into a common central
database, all users have access to the database via a distributed network. A database
management system (DBMS) controls access to the data and acts as an interface between
the database and the application programs used. The DBMS is a special software program
recognising which data elements each user is authorised to access (Hall 2008:29).
The database administrator (DBA) is responsible for organising and coordinating the database
resource. The DBA function may consist of an entire department or may be an individual within
the computer or IT department. The DBA also creates the data dictionary, which describes
every data element in the database.
Advantages of database systems include the following (Romney & Steinbart 2009:128):
Data is integrated by combining various master files into larger “pools” of data.
Data can easily be shared with all authorised users.
Reports can easily be revised and updated by accessing the database.
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Data redundancy and data inconsistencies are minimised because data items are only
stored once.
Data is independent of application programs, and changes in one do not affect the other.
Data is managed more efficiently because the DBA is responsible for its coordination.
Cross-functional analysis can be done on data for management reporting purposes.
Efficient and effective networks are necessary for successful distributed data processing and
the provision of information. Over the years, different types of networks and networking
techniques have been developed. One of the latest and best-known networks is the internet. A
major focus of network computing has been on client-server technology.
Networks are also classified according to their size or geographic dispersion. Here are some
commonly used networks:
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Wide area networks (WANs)
WANs usually exceed the geographic limitations of LANs. They are normally connected
computers and terminals distributed over a large area. WAN nodes may include microcomputer
workstations, minicomputers, mainframes and other LANs. WANs may be used to link
geographically dispersed segments of a single organisation or connect multiple organisations
(Hall 2008:597).
Others
A metropolitan area network (MAN) is a network infrastructure linking various local businesses
within a large city together. On the other hand, there is a tiny area network (TAN) consisting of
only two to five computers. A virtual private network (VPN) is a private network within a public
network. It is private from the client’s perspective, but physically shares backbone trunks with
other users (Hall 2008:565). Another one is the value-added network (VAN), which is an inter-
organisational network provided by an independent third party that links a large number of
organisations together and is used for the mutual benefit of all subscribers. The VAN users are
mostly within the same industry and these networks usually add value to the organisation’s
products and services. For example, the Association of British Travel Agents (ABTA) operates a
VAN for travel agents to access training courses from their counter-based terminals (Botten
2009a:223).
4.1 Internet
The internet interconnects computer networks worldwide. It can be defined as the “world’s
network. It is a voluntary, and almost unregulated, collection of hardware and software owned
by private individuals and organisations” (Lewin 2003:78). The data and the links between these
data sources that are held throughout the internet together are called the World Wide Web
(WWW).
The origin of the internet is debatable. Some authors agree that it was introduced by academic
researchers who shared academic research articles from different universities through networks
such as the Joint Academic Network (JANET) (Lewin 2003:78). Others hold that the internet
was originally developed for the US military and only later became used widely for academic
and government research (Hall 2008:564; Bodnar & Hopwood 2010:82).
The internet has brought about a universal standard of communication to all networks and it is
now possible for any type of computer in any type of network to exchange data and information
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with any other computer in the world. It is an electronic highway by which any kind of
information can be transmitted between two points. The internet supports the client-server
technology mentioned before, and contains different kinds of servers such as mail servers (for
e-mail), file servers (libraries of data files), web servers (to access documents and run
programs) and commerce servers (specialised servers with features such as EDI and
transaction processing) (Bodnar & Hopwood 2010:85).
The use of the internet has changed the way in which many of the larger businesses approach
their operations. It has made the business world so much smaller and as a result organisations
have to integrate internet and other networking applications into their business strategies.
It has brought about several advantages, not only to the business itself, but also to the
customer. Concepts that arise include agility, customer relationships, pro-activity, creation of
niche markets and exploitation of core activities in a virtual environment.
Apart from placing corporate reports and sales catalogues on the internet (indicating that the
organisation has entered into cyberspace), the incorporation of the internet as an integral
component of business strategy, requires careful planning, positioning and determination.
Integrating the internet into the overall business strategy could have the following advantages:
There are, however, a number of business risks attached to using the internet in an integrated
way. These include (Gascoyne & Ozcubukcu 1997):
One of the problems of the internet is that usually the capacity to expand a business’s limits is
much larger than the capacity of its management to explore the new opportunities offered by the
use of the internet. The internet does not wait for an organisation to prepare its strategies, nor
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does it belong to a particular business enterprise, industry or country. Its impact on business
strategy and practices may therefore threaten traditional strongholds and create opportunities
for competitors (Gascoyne & Ozcubukcu 1997).
While internet-related technology enables and influences new business and marketing practices
and system operations, it remains the task of managers to contemplate the various
opportunities and select those with the best chance of success. The way business is done will
inevitably change.
Where the internet is both an enabling tool and a new business environment, the following must
be kept in mind (Gascoyne & Ozcubukcu 1997):
The internet is the most global, borderless, cost-effective and open business application
and communication infrastructure.
The openness and platform independence of the internet makes it an efficient application
development environment.
The internet has changed the way businesses and their customers interact.
The internet creates new business, systems, marketing, societal and customer models.
Given the capacity to discover and monitor customers’ habits, needs and expectations,
businesses need to revalue their business strategies.
With the global capabilities of the internet, customers have far more options than before.
4.2 Intranets
An intranet, which is essentially a private mini-internet, is owned and run by a single
organisation. The intranet links the organisation’s internal documents and databases into a
system that is accessible through web browsers or, increasingly, through internally developed
software (Gelinas & Dull 2008:77). Intranets are used for in-house communications of any type
of information within an organisation.
To be able to provide an intranet the organisation will need the following facilities (Lewin
2003:81):
a network with fast transmission rates to link all users and servers within the organisation
to the intranet
web browser software such as Navigator or Explorer for all users
e-mail software such as Lotus Notes or Outlook Express
The development of flexible network architectures and the hypertext facilities of the internet
made intranets possible. An example that you should be familiar with is myUnisa.
4.3 Extranets
Extranets are a variation of the intranet. Extranets exist when the intranets of two or more
organisations are linked together allowing customers, vendors and other interested parties
access to their intranet. An extranet can be defined as “a collaborative network that uses
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intranet technology to link businesses with their suppliers, customers, and other business that
share common goals” (Botten 2009a:224). The term “extranet” is being replaced by intronet and
supranet. Intronets are extranets where external parties will gain access to unique information
contained in the initiator’s intranet. Supranets, on the other hand, ”are consortium sponsored
and controlled, many to many, networks set up for the mutual benefit of all members in the
consortium whose long-term objective is consortium competitiveness” (Botten 2009a:225).
Because the development and implementation of an in-house ERP system can be a massive
and costly undertaking, most ERPs are commercial products. Examples of ERP systems
currently available are Oracle, JD Edwards and SAP.
ERP packages usually consist of different modules that support standard business processes.
These modules include asset management, financial accounting, human resources, plant
maintenance, inventory management and sales. Data acquired from ERP systems can also be
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used “to update performance measures in a Balanced Scorecard system and can be used for
activity-based costing, shareholder value, strategic planning, customer relationship
management and supply chain management” (Botten 2009a:246). ERP systems are being
developed in three directions (Botten 2009a:246):
Benefits of a KMS include the following (BPP Learning Media – CIMA E1 2009:62):
Valuable data is preserved for the future.
The data is easily shared.
Data duplication (or redundancy) is avoided.
It allows employees to get up to speed on organisational knowledge and this may reduce
training time.
According to Lewin (2003:45), there are five main steps in the development and implementation
of a knowledge management strategy:
(1) gaining top management support
(2) creating the technological infrastructure
(3) creating the database structures
(4) creating a ‘sharing’ culture
(5) populating the database and using the knowledge
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To enhance the power and capability of the CRM system it has to interact with and share the
data available in the ERP system. The integration of CRM systems, Web 2.0 applications and e-
commerce enables the customer to feel part of the organisation and allows the organisation to
interact freely with the customer. Examples of Web 2.0 applications, blogs, RSS, widgets, wikis
and even social networking sites, such as FaceBook and MySpace may play a key role in an
organisations future business strategy.
Apart from the benefits listed in you textbook, some potentially significant benefits of e-
commerce include (Hall 2008:577):
It is important to study the features of the internet which make it radically different from the way
business was done before. Also keep in mind that e-commerce can result in potential exposures
and risks. These risks and how to control it will be discussed in a later study unit.
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5.2 Applying e-commerce to the value chain
E-commerce technology enables organisations to become part of innovative new value chains.
The shift towards increasingly automated business processes and communications contributed
to more efficient ways of conducting business.
Illustration
For the quarter ending March 31, 1996, Amazon.com reported sales of $875 000. Fast-
forward 10 years ... for the quarter ending March 31, 2006, amazon.com reported sales of
over $2.2 BILLION. The amazing part of the story is that in 1996, very little retail business
was taking place on the Internet. Amazon.com began business with only a few
workstations and no physical sales locations (i.e., no “bricks and mortar”). Because it
began early in the era of business-to-consumer (B2C) e-business, many customers were
sceptical of providing credit card information online. To provide comfort to these customers,
Amazon.com processed credit card orders by receiving orders on one computer, writing
the information to a floppy disk and physically walking the order to a separate computer.
Amazon.com could not have grown to nearly $8.5 billion in annual sales on such primitive
systems. Instead, Amazon.com grew by developing and implementing secure transaction
software, online shopping carts, and sophisticated data-analysis programs.
Amazon.com’s e-business model would not be feasible without this software. The model is
based on Amazon.com’s “almost-in-time” inventory concept, which supplements the B2C
interface that you see as a customer with an innovative business-to-business (B2B)
interface for quick acquisition and shipment of non-stocked items. (Gelinas & Dull 2008:62–
63)
With reference to the Amazon.com example, their primary innovation was not selling books, but
offering a vast selection of books that were not necessarily in stock. The electronic system also
allowed them to collect and analyse customer purchase data in order to identify trends in
customer preferences. E-commerce technology enhanced their value chain and gave them a
competitive advantage over those businesses that had to carry a vast amount of inventory.
The establishment of an e-commerce strategy is likely to impact on most areas of the business
and should thus involve the highest level of management input.
Summary
The internet enables businesses to conduct e-commerce by conveniently transmitting
transactions and information across many physical locations. E-commerce, if properly
implemented, should result in a reduction in business transactions performed by human
operators and a reduction in paper-output from information systems.
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6 IT AS AN ENABLER OF CHANGE
IT had a significant influence on how organisations changed during the past two decades.
Zuboff, as quoted in Lewin (2003:240), suggests that the first introductions of IT into
organisations involved the automation of repetitive (and costly) manual processes. According to
him, these processes were not redesigned, but the computer was used as a tool to directly
replace the human.
6.1 IT implementation
The first stage of IT implementation tends to lead to improvements in economy and efficiency.
The second stage of IT development comes when the organisation’s managers start to request
more, better or faster information. As they begin to realise the potential of the computer,
processes are redesigned to exploit that potential. The result is that, with information,
computers start to do things that the humans have never managed to do.
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IT can be the driving force behind organisational change, as depicted in the following table
(BPP Learning Media – CIMA E1 2009:65):
The type of services or Technological changes affect many products, for example
products that are made and companies like Sony manufacture home computers, Virgin have
sold an Internet Service Provider business.
The way in which products There is a continuing trend towards the use of automation and
are made computer aided design and manufacture (e.g. CAM & CAD).
The way in which services Larger shops now use computerised point of sale terminals at
are provided cash desks; e-commerce is also used to sell products on the
internet.
To enable change IT can be both a cause of major changes in doing business and
a response to them. E.g. competition in the airline industry has
intensified due to information systems that allow easy fare
comparison and booking.
To aid communication and IT can, through the use of e-mail, project management software,
co-ordination and intranets facilitate co-ordination when change is introduced.
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to find the right balance between issues such as software needs, number of users,
processing loads, ease of use, system integration and hardware price or performance.
Summary
IT enables dramatic changes in the business world and it impacts on everyone in the
organisation because it is no longer only used by IT specialists. The challenge for management
is, however, to ensure that the organisation can react swiftly to changes in technology and use it
to obtain a competitive advantage.
Within an organisation there are normally three different strategies relating to the information
being used. These are (Botten 2009a:214):
(1) IS strategy, which refers to the long-term plan concerning the use of IT within the
organisation
(2) IT strategy, which looks at the technology infrastructure that an organisation requires to
transfer information
(3) IM strategy, which refers to how data and information are stored and accessed to support
management processes
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7.2 Benefits of a formal strategy
According to Lewin (2003:204), the major benefits of formal IS strategies are the following:
Goal congruence between the information system objectives and the corporate objectives
can be achieved
The organisation is more likely to be able to create and sustain a competitive advantage
The high level of expenditure on systems will be more focused on supporting key aspects
of the business
Developments in IT can be exploited at the most appropriate time
Because of the dynamic nature of IS, IT and IM, their strategies cannot remain unchanged over
any extended period. The reasons why strategies will change over time include the following
(Collier & Agyei-Ampomah 2009:243):
change in the overall objective of the organisation
development of new information technologies
update of existing hardware and software
business growth and diversification
When amending the strategy it is essential to keep in mind that the IS/IT strategy must support
the organisational strategy and not drive it. Amendments must therefore be checked against the
organisational needs, and their compatibility with the overall structure and information needs
must be assessed.
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Summary
In summary, IS strategies are focused on the business unit, enabling it to satisfy internal and
external user demand. IT strategies are focused on activities and the technology needed to
support those activities and IM strategies are management focused (Collier & Agyei-Ampomah
2009:243).
The main stages in BPR are as follows (Lewin 2003:116; Botten 2009a:364–365):
Process identification
Each task performed within the organisation or department being re-engineered is broken down
into a series of processes.
Process rationalisation
Those processes that are not adding value are discarded.
Process redesign
The remaining processes are redesigned so that they work in the most efficient way possible.
Process reassembly
The re-engineered processes are implemented, resulting in tasks, departments and an
organisation that work in the most efficient manner.
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Hammer and Champy suggest various methods that could be used to make processes more
efficient within organisations. Their suggested principles of BPR are summarised below (Lewin
2003:116–117):
Several jobs are combined into one.
Workers throughout the organisation make decisions.
The steps in the process are performed in a natural order, and where steps in a process
can be performed at the same time, this is done in preference to performing the steps in
linear sequence.
Multiple versions of processes exist, which means that some processes may be modified,
depending on what inputs are made.
Work is performed where it is most needed.
Checks and controls are reduced.
Systems are linked where possible.
There should be a single point of contact. This will reduce the time the client spends
contacting the company.
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The actual system implemented will depend on the information requirements of the specific
organisation, as well as the topology of the organisation. For example, an organisation with only
one location will not require a WAN, but an organisation with branches in many countries will
need to choose how those branches communicate. The communication method in this case
may be a WAN, or simply an e-mail on the internet if there are few international
communications, which are not particularly important. (Lewin 2003:112)
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establish whether the new system satisfies users’ needs
evaluate the actual performance of the system compared with its specifications
recommend improvements or alterations
ascertain the quality of the project management for the systems implementation and any
learning points for future projects
recommend improvements to system development procedures
compare actual costs with budgeted project costs and ascertain whether planned benefits
have been achieved
Summary
Selecting architectures for organisations may require an assessment of the advantages and
disadvantages of either a centralised or a decentralised architecture.
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Disadvantages of a decentralised IS/IT department includes (BPP LM-CIMA E3 2009):
Control may be more difficult – different and uncoordinated information systems may be
introduced.
Self-sufficiency may encourage a lack of coordination between departments.
Increased risk of data duplication, with different offices holding the same data on their own
separate files.
Organisations often use client-server architecture when decentralising their IS. Client-server
architectures also consist of different hardware elements (Lewin 2003:114):
client PCs or workstations – used by individual users to perform “client applications” and to
access “server applications”
local or departmental servers – shared by a few users with the same computing needs,
often within a department or workgroup
a central or corporate server – shared by all users throughout the organisation
Summary
The advantages and disadvantages of the different system architectures should be considered
before a specific IT architecture is recommended to fit with the operations of the specific
organisation.
REFERENCES
Bodnar, GH & Hopwood, WS. 2010. Accounting information systems. 10th edition. Upper
Saddle River, NJ: Pearson.
Botten, N. 2009a. Enterprise strategy: the official CIMA learning system. Paper E3. London:
Elsevier, CIMA.
BPP LM-CIMA E1. 2009. Enterprise paper E1: enterprise operations. London: BPP Learning
Media.
BPP LM-CIMA E3. 2009. Enterprise paper E3: enterprise strategy. London: BPP Learning
Media.
BPP LM-CIMA P3. 2009. Strategic paper P3: performance strategy. London: BPP Learning
Media.
Collier, P & Agyei-Ampomah, S. 2009. Performance strategy: the official CIMA learning system.
Paper P3. London: Elsevier, CIMA.
Eccles, MG, Julyan, FW, Boot, G & Van Belle, JP. 2000. The principles of business computing.
5th edition. Kenwyn: Juta.
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Gascoyne, RJ & Ozcubukcu, K. 1997. Corporate internet planning guide. New York:
International Thomson.
Gelinas Jr, UJ & Dull, RB. 2008. Accounting information systems. 7th edition. Mason, OH:
Thomson South-Western.
Hall, J. 2007. Accounting information systems. 5th edition. Mason, OH: Thomson South
Western.
Hall, J. 2008. Accounting information systems. 6th edition. Mason, OH: Cengage Learning.
Leitch, RA & Davis, KR. 2001. Accounting information systems: theory and practice. 2nd
edition. Englewood Cliffs, NJ: Prentice-Hall.
Romney, MB & Steinbart, PJ. 2009. Accounting information systems. 11th edition. London:
Pearson Education.
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