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    Itil Incident Manager Raj Resume

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    Susheel Kumar
    This document contains the resume of Rajasekhar Reddy. He has over 3 years of experience in ITIL Incident Management at IBM, where he currently works as a Process Analyst. His responsibilities include supporting incident management reporting, ensuring timely delivery of reports and data, implementing standards to improve efficiency, and developing monthly dashboards reporting on incidents. He has strong communication, problem solving, and stakeholder management skills. Rajasekhar holds a B.Tec in Computer Science from JNTUH, Hyderabad.

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    Itil Incident Manager Raj Resume

    Uploaded by

    Susheel Kumar
    370 views2 pages
    This document contains the resume of Rajasekhar Reddy. He has over 3 years of experience in ITIL Incident Management at IBM, where he currently works as a Process Analyst. His responsibilities include supporting incident management reporting, ensuring timely delivery of reports and data, implementing standards to improve efficiency, and developing monthly dashboards reporting on incidents. He has strong communication, problem solving, and stakeholder management skills. Rajasekhar holds a B.Tec in Computer Science from JNTUH, Hyderabad.

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    This document contains the resume of Rajasekhar Reddy. He has over 3 years of experience in ITIL Incident Management at IBM, where he currently works as a Process Analyst. His responsibilities include supporting incident management reporting, ensuring timely delivery of reports and data, implementing standards to improve efficiency, and developing monthly dashboards reporting on incidents. He has strong communication, problem solving, and stakeholder management skills. Rajasekhar holds a B.Tec in Computer Science from JNTUH, Hyderabad.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    370 views2 pages

    Itil Incident Manager Raj Resume

    Uploaded by

    Susheel Kumar
    This document contains the resume of Rajasekhar Reddy. He has over 3 years of experience in ITIL Incident Management at IBM, where he currently works as a Process Analyst. His responsibilities include supporting incident management reporting, ensuring timely delivery of reports and data, implementing standards to improve efficiency, and developing monthly dashboards reporting on incidents. He has strong communication, problem solving, and stakeholder management skills. Rajasekhar holds a B.Tec in Computer Science from JNTUH, Hyderabad.

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    of 2

    RAJASEKHAR REDDY E DOB: 5-july-1994

    [email protected] (+91) 7095056481

    Having 3+ years work experience in ITIL Incident Management has led me to be a problem solver with emphasis in
    various areas of customer service, training, as well as time management. This has allowed me to effectively support
    the policies and procedures for protecting the production environments and corporate resources. Currently working
    as,a Process Analyst in IBM.

    HIGHLIGHTS
    ➢ Provide input, document requirements and support the design and delivery of training programs.
    ➢ Conduct impact analyses, assess change readiness and identify key stakeholders.
    ➢ Identify, analyse and prepare risk mitigation tactics
    ➢ Engage senior leaders, managers, supervisors, Manage stakeholders.
    ➢ Track and report issues in an incident
    ➢ We Support change management at the organizational level
    ➢ Monitor and review the execution of the incident at a high-level, ensure it consistent with ITSM
    ➢ Exceptional communication skills both written and verbal. 
    ➢ Ensures incident status, progress and issues are communicated to the appropriate groups.
    ➢ Audits and manages the process lifecycle and reports to upper management
    ➢ Schedule Urgent CAB meeting when necessary
    ➢ Having solid understanding of how Infra goes through a incident and the incident process; business knowledge
    and stakeholders involved
    ➢ Excellent active listening skills. 
    ➢ Ability to clearly articulate messages to a variety of audiences. 
    ➢ Ability to establish and maintain strong relationships. 
    ➢ Flexible and adaptable; able to work in ambiguous situations. 
    ➢ Experience with large-scale organizational change efforts.

    CORESKILLS
    ★Incident Management ★Technical Bridges ★ITIL-Compliant Applications and Ticketing Systems ★MS Word ★MS Excel
    ★MS PowerPoint ★Windows OS
    ➢ Possess initiative and proactive approach to work with full ownership of results and/or consequences if any.
    ➢ Ability to exhibit good interpersonal skills with team members, technical teams, managers, vendors and users.
    WORKEXPERIENCEDETAILS
     Working in IBM from Nov 2016 to till date.

    Responsibilities:

    ➢ Supporting Incident Management reporting


    ➢ Ensuring all reporting and data is delivered in a timely manner
    ➢ Implementing standards and improving Incident management process execution efficiency
    ➢ Develops monthly dashboards reporting on Incident.
    ➢ Provided exception reports and remediation plans when performance against Service Levels indicated Service
    Provider underperformance or breach
    ➢ Worked to identify and manage risk; managed the Incident for smooth operations of the applications
    ➢ Prioritise change requests and ensure all required details are present to resolve them.
    ➢ Highlight and follow up all emergency changes as per priority for on-time approval
    ➢ Maintained and directed incoming customer calls.
    ➢ Prepared documents and reports for meetings.
    ➢ Scheduled meetings, commenced meetings, and scribed.
    ➢ Review all processes carried out in the company and research for betterment
    ➢ Study existing and upcoming projects, analyse associate risk, and plan ways to mitigate them
    ➢ Liaised between stakeholders, staff, and the management

    EDUCATIONALQUALIFICATIONS
    ➢ Pursued B.Tec in the stream of Computer Science from university of JNTUH, Hyderabad in the year of (2012-
    2016).

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