Delphi Multi Property Edition ISM Guide EU Based MPE (Watford)
Delphi Multi Property Edition ISM Guide EU Based MPE (Watford)
ISM Guide
EU Based MPE (Watford)
Version 1.3
Currently this system is housed in the Maple Court offices server room and Maple Court IT support and
the IT Infrastructure teams ‘host’ the system..
Newmarket own the system hardware and control the operating system as well as the actual Delphi
software.
Hilton’s provisioning includes: power, cooling, network, Antivirus, UPS, Microsoft patching. This much
like any hosted equipment.
Outside this Hilton have to provide IDM/AD access and control the groups that deliver these items.
Originally an ‘international’ project, the Sales Technology team now ‘own’ the Delphi part of this system
and deal with the training and setup for the users.
2.1 Servers
2.2 Clients
• Clients MUST have the Hilton standard Internet Explorer settings that allow Active X controls
to run (Needed by the Terminal Services Web client)
• Users need to have a valid IDM (ergo NA Active directory) account to use the system.
• Internally the user will need to be created in DMPE by the Sales Technology team to log in
All ISMs can add users to this group in hotels they manage.
Local IT should have done the following before the Newmarket Trainer comes to site:
4.1 FAQ
As such many of the trouble-shooting steps are determining if your user, your site, your WAN or indeed
the whole system are at fault.
This can be tried by any user who meets the basic requirements listed earlier.
Even a user with no system access can connect and get to the landing page:
If Delphi opens up to a login prompt any issue with logging in for the user is supported by Newmarket.
Delphi IDs are contained in the system and are not the Hilton AD logins.
For the S:\ drive part of this system to function correctly the user must not be able to see any hotel
drives from within Delphi.
The S:\ is mapped from a USRLOGON.CMD which is fired up by the OS when a user logs into a terminal
server. Then there is a hook to start the USRLOGN1.CMD which maps the S:\ to INTDELSQL01\UserDocs
This is all “in the browser” using the Remote Desktop client in IE8.
5.3 Ping
YE
S
YES
NO
NO
NO
7.1.2 Newmarket
Newmarket own the system and deal with all internal Delphi issues.
7.1.3 IBM
Have no extra responsibilities for this system other than supporting the network and existing standards.
The P1 hardware escalation process from Newmarket to MCIT will come through this route
AD Admin team can be used to add users to the group for sites if needed.
7.1.4 Accenture
Have no extra responsibilities for this system other than supporting the network and existing standards.
In this area it is GPO verification (with IBM) and Internet Explorer settings
Hilton Internal team who deal with the training and configuration of the internals of the system.
7.1.7 ISM
The key to any dealings with this system are that a clean Internet Explorer installation with standard
settings will work if the system is up and the WAN is operational between the hotel and Maple Court.
As such consistency and meeting standards remove the bulk of the problems that this very simple
system can generate.