Quiz No. 5
Quiz No. 5
Part I. DIRECTIONS: Read and analyze the statements below. Determine whether the statement is
TRUE OR FALSE. Write TRUE if the statement is correct and write FALSE if otherwise. Write your
answer in the space provided.
FALSE 1. Freight cost is the amount you pay to transport goods from one place to another, whether by
land, sea, or air.
TRUE 2. Break-even is a point at which cost and income are equal.
FALSE 3. Seasonality means that there are same levels of demands for a product all throughout the year.
TRUE 4. Black Friday shopping holiday results in highest sales in Philippines.
TRUE 5. Product lifespan is the time interval from when a product is sold to when it is discarded.
FALSE 6. Fragile products can’t be easily broken or damage.
TRUE 7. Customer requirements are characteristics or specifications that should be present in a product
for it to be deemed desirable by customers.
TRUE 9. Customer service requirements are intangible aspects of purchasing a product that a customer
expects to deliver.
TRUE 10. Must-have customer requirements are the minimum requirements expected by the
customers.
Part II. DIRECTIONS: Read and analyze the statements below and determine which ―Level of
Customer Requirements” is referred to. Write the letter of your choice in the space provided.
Answer Statement
A 1. Kuya J Restaurant at Quezon Ave. branch is a non-smoking restaurant.
B 2. Grab accepts cashless transactions.
A 3. SM Department store provides comfort room for PWDs.
C 4. Italian Restorante gives complimentary wines to couples.
C 5. Shopee gives coupon with 100 free points once you buy on their Shopee Big Day.
B 6. Casa Escolta gives complimentary breakfast to families every Christmas season.
A 7. Changji’s Videoke Bar gives free extension of 1 hour for using the Exclusive music
lounge with package A.
A 8. Clean and decent wash room at Hamerson Hotel.
C 9. Free cake for every purchase of P1,000 bakery products.
A 10. Clean glasses and plates at Romeo’s Eatery.