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    Esang Gayondato
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    This document contains a quiz with questions about business concepts like freight costs, break-even points, seasonality, product lifespans, and customer requirements. It asks the student to identify whether statements about these concepts are true or false. It also asks the student to identify what level of customer requirement - must-have, satisfier, or delighter - is being referred to in different business examples. Key concepts covered include the minimum requirements expected by customers, and extras that make customers happy but are not essential.

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    (QUIZ NO. 5)

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    This document contains a quiz with questions about business concepts like freight costs, break-even points, seasonality, product lifespans, and customer requirements. It asks the student to identify whether statements about these concepts are true or false. It also asks the student to identify what level of customer requirement - must-have, satisfier, or delighter - is being referred to in different business examples. Key concepts covered include the minimum requirements expected by customers, and extras that make customers happy but are not essential.

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    458 views1 page

    Quiz No. 5

    Uploaded by

    Esang Gayondato
    This document contains a quiz with questions about business concepts like freight costs, break-even points, seasonality, product lifespans, and customer requirements. It asks the student to identify whether statements about these concepts are true or false. It also asks the student to identify what level of customer requirement - must-have, satisfier, or delighter - is being referred to in different business examples. Key concepts covered include the minimum requirements expected by customers, and extras that make customers happy but are not essential.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    of 1

    QUIZ NO.

    THE POSSIBLE PRODUCT/S OR SERVICE/S BASED ON VIABILITY, PROFITABILITY AND CUSTOMER


    REQUIREMENTS

    Name: EUNISA T. GAYONDATO Section: 12- OSLER

    Part I. DIRECTIONS: Read and analyze the statements below. Determine whether the statement is
    TRUE OR FALSE. Write TRUE if the statement is correct and write FALSE if otherwise. Write your
    answer in the space provided.

    FALSE 1. Freight cost is the amount you pay to transport goods from one place to another, whether by
    land, sea, or air.
    TRUE 2. Break-even is a point at which cost and income are equal.
    FALSE 3. Seasonality means that there are same levels of demands for a product all throughout the year.
    TRUE 4. Black Friday shopping holiday results in highest sales in Philippines.
    TRUE 5. Product lifespan is the time interval from when a product is sold to when it is discarded.
    FALSE 6. Fragile products can’t be easily broken or damage.
    TRUE 7. Customer requirements are characteristics or specifications that should be present in a product
    for it to be deemed desirable by customers.
    TRUE 9. Customer service requirements are intangible aspects of purchasing a product that a customer
    expects to deliver.
    TRUE 10. Must-have customer requirements are the minimum requirements expected by the
    customers.

    Part II. DIRECTIONS: Read and analyze the statements below and determine which ―Level of
    Customer Requirements” is referred to. Write the letter of your choice in the space provided.

    A. MUST HAVE B. SATISFIERS C. DELIGHTERS

    Answer Statement
    A 1. Kuya J Restaurant at Quezon Ave. branch is a non-smoking restaurant.
    B 2. Grab accepts cashless transactions.
    A 3. SM Department store provides comfort room for PWDs.
    C 4. Italian Restorante gives complimentary wines to couples.
    C 5. Shopee gives coupon with 100 free points once you buy on their Shopee Big Day.
    B 6. Casa Escolta gives complimentary breakfast to families every Christmas season.
    A 7. Changji’s Videoke Bar gives free extension of 1 hour for using the Exclusive music
    lounge with package A.
    A 8. Clean and decent wash room at Hamerson Hotel.
    C 9. Free cake for every purchase of P1,000 bakery products.
    A 10. Clean glasses and plates at Romeo’s Eatery.

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