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  • 4 Pages Recommendation 1

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    Khaliq Lak
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    The document provides recommendations to improve Southwest Airlines' organizational culture and leadership practices. It suggests that Southwest adopt a mix of transformational and charismatic leadership to motivate employees and focus on goals. It also recommends improving communication between management and employees, valuing customers more, and increasing a sense of ownership and accountability. Adopting these recommendations could help Southwest enhance performance and customer satisfaction over the long term.

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    The document provides recommendations to improve Southwest Airlines' organizational culture and leadership practices. It suggests that Southwest adopt a mix of transformational and charismatic leadership to motivate employees and focus on goals. It also recommends improving communication between management and employees, valuing customers more, and increasing a sense of ownership and accountability. Adopting these recommendations could help Southwest enhance performance and customer satisfaction over the long term.

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    © All Rights Reserved
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    35 views6 pages

    4 Pages Recommendation 1

    Uploaded by

    Khaliq Lak
    The document provides recommendations to improve Southwest Airlines' organizational culture and leadership practices. It suggests that Southwest adopt a mix of transformational and charismatic leadership to motivate employees and focus on goals. It also recommends improving communication between management and employees, valuing customers more, and increasing a sense of ownership and accountability. Adopting these recommendations could help Southwest enhance performance and customer satisfaction over the long term.

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    © All Rights Reserved
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    of 6

    SP20-BBA-039

    WALEED AHMAD
    SUBMITTED TO : UMAR HASSAN
    COMSATS UNIVERSITY ISLAMABAD ABBOTTABAD
    CAMPUSS
    KHALIQ DAD
    Recommendations

    Recommendations

    Part 1

    Reward and Performance:

    South Wet Air believes in empowering and encouraging the employees. The airline does

    not adhere to top to bottom apparoch for making and implementing decisions. Instead, its ushers

    in motivation for the employees to take the decisions related to their tasks

    Leadership is an acme practice of leading through example. There are various forms and

    manifestations of the leadership styles. Corporate managers and business heads adhere to various

    leadership practices. Some of them are more effective than the others. But there is a need to have

    an effective framework for the action in which the leaders could guide the people working for

    them Below are the few recommendations which must be incorporated in the structure of any

    workable organization. In this regard, the example of Southwest Airlines can be quoted.

    Firstly, it is imperative to decipher that the contextual issues are more important in the

    leadership styles. Every organization faces unique circumstances. There are no fixated standards

    of conduct for the organizations. The various forms of the leadership are required and employed

    according to the changing circumstances. So, the Southwest Airlines must practice this agenda in

    its operations for further determined success.

    The democratic form of the leadership must be distained. The structure of the airline

    cannot permit. If the top managers take input from different quarters. It would not be vivacious

    for the company to pass the basic test of competency. But it does not mean that all decisions

    should be authoritarian. There should special provisions for the prolonged commitment of the
    Recommendations

    management towards the staff. So, giving confidence to the workers reduce their ambit about the

    overall conduct.

    On the other hand, the company should work to build charismatic and transformational

    leadership style. It is not only need time but also of incessant value. The charismatic leaders have

    charm and wit of their personality which ensures that they command the subordinates. Their

    style is motivating, encouraging, and salubrious. The Southwest Airlines can use that style of

    leadership in its operations and functions.

    Part 2:

    Decision Making

    They would be able to contextualize the process and progress of the organization. They

    would devote their energies for the rapid development of the organization among the peers.

    Overall, it would combine wit with experience. Southwest Airlines would be able to reap

    dividends in the long term.

    Whereas, the transformative leaders have mission and goals to achieve. They are

    objective and precise in their apparoch. There is limited scope of wasting time and energy for

    them on less vivid activities. It empowers them to focus on the big picture of the organization.

    They forecast the future through their conducive judgment and effective analysis of the situation.

    In context of Southwest Airlines, a proper mix of the transformative and charismatic

    leadership is required. It would usher in a new era of development and growth. The motivation

    level of the employees would also increase.

    Yet, there are certain issues which must be resolved. Any leadership style has various

    critic who abhor it from going into practicality. They abhor and resist change. Such people are

    focused and dedicated towards the status quo. Placating such people is not easy. Yet, the
    Recommendations

    organizations like Southwest Airlines can neither move without them. As transformation can

    only be accepted and succeeded when most of the people are adherents to it.

    Part 3

    Leadership:

    Keeping all these issues aside, it is vivid reality that Southwest Airline has command

    over the people who work for it. There is a simple need to transform the current practice. It

    would resolve quality issues. It would further bring motivation, energy, and dedication among

    the staff. Eventually, the clients would also be satisfied with the performance of the airline. As

    the workers would be performing according to best of their ability. And there would be no issues

    causing any hurdle to the customers. Overall, the satisfaction of the customers would contribute

    towards meeting the financial and economic needs.

    Part 4

    Productive Reforms in Organizational Culture:

    Contrary to it, the success of any company also depends on its culture. The organizational

    culture of companies is their outlook and apparoch towards their vision, mission, and objectives.

    It is permeated range of values and ideas which lead the companies and organizations through

    their crisis and success. In the last two decades, the concept of the organizational culture has

    furthered. The research in management has brough it to the forefront.

    Whereas the organizational culture of the Southwest Airlines is celeberated across the

    spectrum. It is favored and cherished by even the competitors. Because it values the employees

    more than any segment of the business. It has contributed to the development of company from

    mere budget class airline into the largest airline of the US. It has also ushered in conducive

    circumstances for the organization.


    Recommendations

    Despite all these conditions, there is a need to consider the five basic recommendations

    regarding the organizational culture. The proper implementation on these ideas would endow the

    organization long term success and business progress.

    Firstly, there must be dedication towards the effective communication within the

    organization. It is seeming a simple and less nimble aspect. Yet, in many organizations and

    companies there is a lack of proper channels of communication. The management and workers

    are sometimes devoid of communication. It impedes the development of common goals. It

    reduces the organizational ability to actualize its potential developmental targets.

    Part 5

    Culture Change

    The Southwest Airlines also needs to develop effective measures to engage the workers

    in the communication. The management ought to devise ways and means where the employees

    could properly communicate their ideas and objectives. They should be able to express their

    innovative ideas and complains without any fear.

    The second aspect would be valuing the customers. The current system has more focus

    on the employees. It reduces the value of the customers. The customers should feel that they are

    alienated from the company. Their interests ought to be expressed without any hesitation.

    In addition, the ownership and accountability should also be given heed the

    organizational culture. The accountability is essential for any organization. The people must feel

    accountable for their actions.

    In a nutshell, Southwest Airlines has been performing a tremendous job. It can improve

    its performance level. It should work to enhance and augment its corporate social responsibility.

    It should also be proper value to the customers.


    Recommendations

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