Professional Documents
Culture Documents
9 Chapter6
9 Chapter6
QUESTIONS
1. How can internal auditors use histograms during internal audits?
Internal auditors can present large amounts of data that are difficult to interpret in tabular form, they
can then show the frequency of occurrence of the various data values and quickly illustrate the
distribution of the data.
2. How can management use control charts as part of their ongoing monitoring activities?
Control charts used in this study track the variation of progress and man-hours expenditure against
deliverables/employee. They are intended to provide continuous and live status of variation as time
progresses.
3. How can internal auditors use takt time during internal audits?
Not only is an internal audit important for ensuring information security and regulatory compliance, but
it’s also a valuable way to evaluate company performance and manage risk. It is a helpful tool for
businesses of all types. An internal audit assists an organization in defining areas where it could improve,
while also providing information it needs to accomplish its goals.
4. How can the 5S model be used during an operational audit?
5S audit is the process of evaluating the proper implementation of 5S in the workplace. Conducting 5S
audits help ensure that the workplace is consistently the 5S principles
5. How can management use RACI charts to improve accountability in operating units?
A RACI Matrix template is important because it holds people accountable for processes and ensures that
all those that should be involved with a process decision are properly involved in the RACI process. Most
notably, a RACI Matrix is important for process improvement projects so that process roles can be
assigned, process changes can be properly communicated and those who are communicated to are
necessary to the process conversation. Identifying all the key stakeholders involved within a RACI
process is a huge advantage because it makes it easy to capture an accurate map of the current process
and implement a successful continuous process improvement project.
7. What are the elements of an SIPOC map and how can using it improve the understanding of a unit
under review?
SIPOC is a tool that summarizes the inputs and outputs of one or more processes in table form. It’s an
acronym that stands for Supplies, Inputs, Process, Outputs and Customers.
As internal auditors apply risk-based auditing techniques to their reviews and increase their focus on the
needs of customers to achieve organizational aims, it is essential to gain a panoramic understanding of
the process.
8. Explain how using the principles of Poka Yoke/mistake proofing can help further the goal of
preventing errors, accidents, and operational breakdowns.
The value of using Poka-Yoke is that they help people and processes work right the first time, which
makes mistakes impossible to happen. These techniques can significantly improve the quality and
reliability of products and processes by eliminating defects.
9. Describe how the 5 Whys can be used to identify the root cause of an operational issue.
A five Whys can be used to identify the root cause of an operational issue. This DMAIC refers to (Define,
Measure, Analyze, Improve, Control) are the phases of Six sigma which can help to increase in
operation's performance and can helps to lead defects reduction.
RCA brings together causes from diverse sources and links them via logical relationships. It removes
sensitivities, focuses thinking, and facilitates review. Effective solutions become clear and opportunities
for company-wide learning and memory are maximized.