Professional Documents
Culture Documents
MBA Project
MBA Project
On
Signature ……………………..
Priyanshi Agrawal
Priyanshi Agrawal
PREFACE
A: Research Design
The research design is exploratory research design. In the exploratory
research design literature survey was conduct.
A research design is purely and simply the framework or plan for a study
that guides the collection and analysis of data.
Literature survey:
One of the most economical and quickest ways to discover hypotheses is
through a literature search. For this purpose, large volumes of published and
unpublished data are available.
Research Design
Literature Survey
B: Data Collection Design
Data Type
There are mainly two types of data are available; Primary data and
Secondary data,
I conducted my study mainly based on the secondary data. That is collected
by the –
Secondary Data:
Secondary data is that data which are collected for some earlier research
work and are applicable in the study the research has presently undertaken.
Depending upon the gathering sources, secondary data can be divided into
two categories:-
i. Internal data:
Internal data is procured by the research in normal operations within
his own premises.
Companies websites
Company catalogue
Secondary Data
Collecting data from where only a few units of population under study are
considered for analysis is called sampling method.
Sample Size:
A sample size of 1 Company was taken.
Sample Type:
There are two main categories; Probability sampling and Non –
probability sampling.
The sample type was Non-probability sampling.
Non-probability sampling:
In non-probability sampling, the chance of any particular unit in the
population being selected is unknown.
Sample Technique:
There are mainly three non – probability designs; Judgment sampling
Convenience sampling and Quota sampling.
Judgment sampling technique was used.
Sample Design
Non-Probability
Judgment
D: Tools
It was secondary data that I have used in my project.
LITERATURE REVIEW
The techniques and procedure used by the Blue Dart are very
effective that is keeping pace with time and requirement of
the customers.
Certificate
Acknowledgement
Preface
Research Objective
Research Methodology
Literature Review
Introduction
Recommendations
Conclusion
References
CHAPTER- 1
INTRODUCTION
What is LOGISTICS?
Every company dreams of achieving the seven R's - delivering the right
product in the right quantity and the right condition, at the right place, at the
right time, for the right customer at the right cost. Effective logistics
management alone can make this possible.
Logistics is one of the oldest and also the newest activities of business
management. It involves combining diverse functions and service providers
who may be culturally and objectively different.
In the past, quality of products and services was the key differentiating
factor for companies operating in the same market. In due course, quality
and low cost became the winning combination.
A recent US study found that logistics costs account for almost 10% of the
gross domestic product. The process itself covers a diverse number of
functional areas. Involved in logistics are transportation and traffic, as well
as shipping and receiving. It also covers storage and import/export
operations.
Many businesses that deal with supply of goods or services have their own
logistics department. For example, a company supplying photocopying
paper around the world will have a logistics team. The manager will oversee
or delegate to his staff the process from the point of origin. The team will
deal with the acquisition of paper from the paper supplier all the way to the
customer who requests the paper. The supplier and buyer may be located in
different countries.
It is the logistics team who must make sure that products can be obtained at
a reasonable price. They then have to make sure the product is shipped on
time and will arrive when expected. The logistics team also has to deal with
importing and exporting contracts, and possibly also with the customs
department. The process at times can be a lengthy one, but once in place
should run smoothly.
History of Logistics
Today all businesses are looking for seamless transaction systems to co-
ordinate their information and material requirements along the value chain.
At the micro level any manufacturing and marketing company spends 5 - 35
per cent of sales on logistics. The major cost components are transportation,
warehousing and inventory carrying cost. Improvements in logistics get
reflected in a reduction in inventory levels, shorter delivery schedules, and
improved servicing standards with significant savings in total costs.
Logistics Management
Software is used for logistics automation which helps the supply chain
industry in automating the work flow as well as management of the
system. There is very few generalized software available in the new
market in the said topology. This is because there is no rule to generalize
the system as well as work flow even though the practice is more or less
the same. Most of the commercial companies do use one or the other
custom solution.
Business logistics
Logistics as a business concept evolved only in the 1950s. This was mainly
due to the increasing complexity of supplying one's business with materials
and shipping out products in an increasingly globalized supply chain, calling
for experts in the field who are called Supply Chain Logisticians. This can
be defined as having the right item in the right quantity at the right time at
the right place for the right price and is the science of process and
incorporates all industry sectors. The goal of logistics work is to manage the
fruition of project life cycles, supply chains and resultant efficiencies.
The term is used for describing logistic processes within an industry. The
purpose of production logistics is to ensure that each machine and
workstation is being fed with the right product in the right quantity and
quality at the right point in time.
The issue is not the transportation itself, but to streamline and control the
flow through the value adding processes and eliminates non-value adding
ones. Production logistics can be applied in existing as well as new plants.
Manufacturing in an existing plant is a constantly changing process.
Machines are exchanged and new ones added, which gives the opportunity
to improve the production logistics system accordingly. Production logistics
provides the means to achieve customer response and capital efficiency.
Production logistics is getting more and more important with the decreasing
batch sizes. In many industries (e.g. mobile phone) batch size one is the
short term aim. This way even a single customer demand can be fulfilled in
an efficient way. Track and tracing, which is an essential part of production
logistics - due to product safety and product reliability issues - is also
gaining importance especially in the automotive and the medical industry.
Logistics Management Process
The various processes and elements that are part of logistics as a discipline
are:
Before delving deep into logistics, a look at the current business scene will
be great help.
Scenario of Logistics in India
Given the emerging business and technological trends there are possibilities
for adoption of innovative logistics solutions specifically designed for India.
In addition, there is a requirement for an integrated strategy towards
developing logistics and its related IT infrastructure and also enhancing its
industry base.
Today logistics management in India has become complex with about ten
million related outlets to cater to the needs of 1000 million people.
Blue dart is the only express carrier in the country today which offers an
entire range of services that extend from a document to a charter-load of
shipments. Its services are relentlessly monitored to deliver a net service
level of 99.96% (as on February, 2005).
Company had a dedicated team of specialists who provide the expertise for
customs as well as regulatory clearances at all States within the country, to
support seamless service to the customer.
It’s Technology
The only one of its kind in the country today, that is focused on carriage of
packages as its prime business, rather than as a by-product of a passenger
airline. A dedicated aviation system to support Blue Dart's services is self-
sustaining, with its own bonded warehouses, ground handling and
maintenance capability.
Fitch Ratings India Pvt. Ltd. has assigned the highest "F1+ (Ind)" [F one
plus (Ind)] rating for their short term debt programme of Rs. 30 crores.
Further, ICRA Ltd. has also assigned the highest "A1+" (pronounced A one
plus) Rating for their Commercial Paper Programme of Rs. 25 crores.
Committed, diverse and over 4,000 strong are company’s most valued asset.
All company’s achievements have been possible because they have a team
who believes in themselves and their company, a team with a winning
attitude. Blue dart is a learning organization, valuing self-development, and
most of company’s managers are homegrown.
MILESTONES
1983:
Khushroo Dubash, Clyde Cooper, and Tushar Jani establish Blue Dart
Courier Services with a capital base of Rs: 30,000. They forge ties with
Gelco Express International U.K., and introduce India's first international air
package express service.
1984:
1988:
Blue Dart Courier Services establishes real-time, on-line tracking for all
international shipments through COSMOS, the FedEx track and trace
system.
1991:
1992:
Blue Dart Express Pvt. Ltd. connects its in-house domestic E-mail network,
and sets up its employee satisfaction programme - Survey Feedback Action
(SFA).
1994:
Blue Dart Express Ltd. goes public with an equity offer of 2.55 million
shares, at a premium of 14 times, worth Rs: 382.5 million. Blue Dart
Express Ltd. launches Dart Apex (Domestic Air Package Express), a multi-
modal, premium package delivery service, and COSMAT-IITM, an advanced
system which includes track and trace. Blue Dart Aviation is registered as a
public limited company and becomes the first private company to receive
government permission for operation of cargo aircraft in India.
1995:
Blue Dart Aviation acquires 2 Boeing 737-200 freighters and receives ATO
permission. Blue Dart Express Ltd. develops its SMART (Space
Management Allocation Reservations and Tracking) system for its aircraft,
the first cargo management system in the country. Blue Dart Express Ltd. is
awarded the "Global Service Participant Sales Award" by FedEx for
outstanding sales performance.
1996:
Blue Dart Aviation launches India's first jet express airline. Blue Dart
Express Ltd's turnover crosses the Rs: 1 billion mark, as it expands its
domestic network by entering into strategic alliances in North, South and
West India. Blue Dart Express Ltd. is the first express company in India to
receive an ISO 9001 certification, and post its website on the internet. Blue
Dart Express Ltd., FedEx and the Heart-to-Heart Foundation, U.S.A., co-
operate in bringing the world's largest airlift of charity to Kolkata.
1997:
Blue Dart Express Ltd. signs agreements with leading international airlines
for distribution of bonded cargo within its network. Blue Dart Aviation
launches its domestic charter operations.
1998:
Blue Dart Aviation develops India's first Load and Trim software for its
B737F flights. Blue Dart Express Ltd. launches SMARTBOX, its
economical, packaged door-to-door product, and extends its delivery to over
1000 locations.
1999:
2000:
Blue Dart Aviation acquires its 3rd aircraft on lease. The aircraft is
scheduled for operations on the Bangalore-Delhi-Bangalore sector. Blue
Dart Express Ltd. also revamps its website replacing it with an interactive
website to support e-trade and commerce and facilitate customer interface on
the net.
2001:
2003:
2003 - Blue Dart acquires its fourth Boeing 737 freighter. With a thrust on
strengthening infrastructure, Blue Dart establishes twelve of its own offices
in the South, delivering to an additional 198 locations, expands its hub at
Bhiwandi and sets up a bonded warehouse in Mumbai. The company is
selected a Super brand from over 700 brands across 98 categories by a jury
of eminent marketing and advertising professionals. The company celebrates
its 20 years of service to the nation on 19th November 2003
2004:
Blue Dart inducts its 4th aircraft into operation on 17th May 2004,
connecting Hyderabad as its 6th Aviation Hub. Blue Dart also extends its
brand into Sri Lanka through a Regional Service Alliance with Foster
Agencies Pvt. Ltd., Member of the Hayleys Group, one of Sri Lanka's
largest diversified multinationals. The Alliance will enable customers to use
Blue Dart services between 400 locations in Sri Lanka and over 13,700
locations in India. Blue Dart acquires its fifth Boeing 737 freighter.
2005:
Blue Dart launches its unique SMS based Mobile Tracking Service. A
decade after its launch of India's first domestic express airline, Blue Dart
introduces the first Boeing 757 freighters in the Indian skies on the 1st June
2006 with 2 of these aircraft connecting the 5 major metros of Delhi,
Mumbai, Chennai, Bangalore and Kolkata. A second flight is launched from
Hyderabad and Ahmedabad is the 7th airport connected to Blue Dart's
network.
2007 :
Blue Dart launches its fortified Ground Express Service – Dart Surface line
with time bound deliveries and features like DOD (Demand Draft on
Delivery), FOD (Freight on Delivery) and FOV (Freight on Value) -
Insurance Arrangement.
2008 :
2009 :
2010 :
Blue Dart and DHL offer India's first end-to-end GOGREEN Carbon
Neutral Service across international and domestic markets.
2012 :
Blue Dart and DHL sweep awards at the 6th Express, Logistics & Supply
Chain Conclave.
Blue Dart amongst the Top 25 'India's Best Companies to Work For 2012'.
Blue Dart accorded 'Customer & Brand Loyalty' Award second time in a
row.
Blue Dart and DHL Express reinforce their Leadership position with a host
of awards.
2013 :
YES BANK and BLUE DART partner to revolutionize Door step Payments.
Blue Dart enhances presence in Hissar by adding another counter taking the
count to over 530 in Blue Dart country.
COMPANY’S VISION & FUTURE PLANS
Company’s Vision:
"To be the best and set the pace in the air express integrated transportation
and distribution industry, with a business and human conscience. We
commit to develop, reward and recognize our people who, through high
quality and professional service and use of sophisticated technology, will
meet and exceed customer and stakeholder expectations profitably."
Focus on our core domestic products to expand our market share and
consolidate our unique and premium position in the Indian market, and
expansion into the near Mid-East and Far East markets and the SAARC
(South Asian Association of Regional Co-operation) countries. Blue Dart
would also leverage its vast customer base for global distribution through its
alliance with DHL. We plan to leverage our established infrastructure to
continue adding value and customized solutions to the changing and
evolving demands of the customer. We would also provide global logistics
customers with access to our quality domestic and regional distribution. Our
domestic network will continue to differentiate itself in all areas of our core
competencies - supply chain management, logistics and Ecommerce.
1. The delivery of goods to the customer in the most reliable transit period
(and preferably the shortest) possible. 'Reliable' alludes to a certain
guaranteed transit time for packages to reach customers or the response that
organisations need in the event of any exceptions.
Blue Dart Express Limited applied and found solutions to these critical
demands much before other players could even recognize their need.
Through its exceptional people processes, superior technology, and stress on
quality systems over the last, almost two decades now, Blue Dart was quick
to fulfill these needs:
The country's most reliable air and surface network offer a pre-determined
delivery schedule with close to 100% accuracy. The IT industry could plan
its production with precision and avoid expensive inventory build-up.
The country's only express airline with a fleet of three Boeing 737s ensured
that packages were flown to their destinations overnight. Another
tremendous advantage was that the individual size of packages that could be
carried multiplied manifold.
Blue Dart not only handles large volumes and oversize packages overnight -
it also provides the industry with status of their shipments and retrieves such
records as are necessary for billing. The entire cycle has been considerably
shortened, enabling the industry to achieve healthy bottom-line.
Logistics software solutions
Blue Dart offers the fastest, most reliable, door-to-door express deliveries
for your documents and packages to countries in the SAARC region through
Regional Priority. The service offers access to over 13,700 locations in
India, and over 800 locations in Bangladesh, Bhutan and Nepal, providing
the widest coverage in the region through a quality network, an integrated air
and ground infrastructure dedicated to express transportation and innovative
technology support.
The most dependable and secure delivery for non-dutiable, critical and
important shipments such as legal documents and tenders. The Blue Dart
Envelope provides secure and attractive packaging for your documents,
brochures and reports up to 500gms.
Fast reliable and safe door deliveries for samples and non-commerical
shipments. Currently available between India and Nepal only.
REGIONAL SERVICES
DOMESTIC PRIORITY
The fastest, most reliable, door-to-door delivery service within India and to
Bangladesh, Nepal and Bhutan for documents and small shipments under
32kgs per package. The special benefits of this service are:
DART SURFACELINE
Time-bound Delivery
Track your Shipment
Regulatory Clearances
Pick-up Convenience
Secure Shipments
Economical Tariff
SMART BOX
International services of Blue dart are taken over DHL EXPRESS in 2002.
Blue Dart Express Limited, through its International Sales alliance with
DHL, the premier global brand name in express distribution services, offers
DHL Document Express (DOX), DHL Worldwide Package Express (WPX)
and the Jumbo Box (Jumbo Box - 25 kgs. and Jumbo Junior - 10 kgs.), a
one-stop shipping process for reliable, time-definite, door to door delivery of
international documents and packages. The service offers access to 220
countries and territories worldwide and the extensive, quality network of
Blue Dart and DHL.
The special benefits of the International Services are:
4) Real-time Tracking.
5) A Cost-effective Option.
6) Packaging.
DHL OFFERS:
Features:
Priority financial industry services.
State of the art information systems.
Specialised fast handling facilities.
90% of international banks' first choice.
Door to door one company control.
World class packaging.
Benefits:
The best possible service to the company.
The leading edge for financial services.
Track status online door to door.
Highest level of control and security.
One point of contact and accountability.
Peace of mind.
2. Worldwide Package Express (WPX):
DHL Express Package is the fastest most secure way to deliver a dutiable
international shipment. For commercial shipments like electrical goods and
components, garments, manufactured items & non-commercial shipments.
Features:
Door to door service.
Simple documentation.
Packaging range.
Fastest for international express packages.
State of the art information systems.
Global customs clearance leader.
Global market leader for international express packages.
Benefits:
Fastest transit time.
Greater security and control.
Simplified and convenient process.
No hunting for packaging.
Detailed online tracking.
One company control.
Single Invoice.
Door to door peace of mind.
3. The Jumbo Box & Jumbo Junior Box:
DHL Jumbo Box and Jumbo Junior are the original market innovations for
value priced, flat fee international express. All the benefits of the Worldwide
Package Express plus. They offer low flat fees for shipments up to 10kg and
25kg and convenient uniquely designed packaging to all destinations
worldwide.
Features:
Unique easy to assemble boxes.
Step by step customs declarations.
Full DHL express door to door service.
Low flat fee for each kilo over flat fee limit.
Strong packaging and simple documentation.
Benefits:
Maximum convenience.
Low price.
Exporting documentation made easy.
Fastest transit time.
Door to door service.
Track status online door to door.
No hunting for packaging or paperwork.
Different types of international services: -
AIRPORT TO AIRPORT
Cooling-Period
All the Blue Dart Aviation warehouses are equipped with X-ray machines,
which eliminate the necessity of the mandatory 24 hour cooling-period
required for security reasons for all air freight transported within India.
Capacity
Blue Dart Aviation is the only cargo operator with scheduled B737-200
freighter services within India and can offer a larger capacity than other
domestic airline.
CHARTERS
Blue Dart Aviation operates the only Boeing 737 freighters in India. The
freighters have an 8-pallet configuration, and operations are supported by an
in-house ground-handling and maintenance capability, as well as bonded
warehouses at all the on-line stations, and company-owned cargo handling
assets. With qualified, professionally-trained personnel,
Blue Dart Aviation is positioned to offer the most superior quality of service
in the country today.
Charters are operated on an ad-hoc basis. Normally, charters have been used
where timely delivery of sensitive equipment or large loads is required. In
the past,
Blue Dart Aviation has operated charters for carriage of TV Equipment for
the Miss World Contest, high-value TV and Broadcasting equipment for
Cricket Matches around the country, perishable Aquaculture, Computer
peripherals and Electronics, Emergency Equipment and large inventory for
JIT plants.
INTERLINE
Blue Dart Aviation operates the only Boeing 737 freighters in India. The
freighters have an 8-pallet configuration, and operations are supported by an
in-house ground-handling and maintenance capability, as well as bonded
warehouses at all the on-line stations, and company-owned cargo handling
assets. With qualified, professionally-trained personnel, Blue Dart Aviation
is positioned to offer the most superior quality of service in the country
today.
E-vision:-
To enable global connectivity to Blue Dart's
present and future interactive technology
strengths, for value added solutions.
Registered customers of Blue Dart can make advanced queries on the status
of their shipments, and can keep track of them for up to 45 days on-line.
They can filter their queries by date range, origin, destination and service,
and sort the results on-line. Registered customers can download the entire
waybill tracking data - schedule the download, and select the frequency and
the data to be downloaded.
Blue Dart provides some convenient tools to aids to its
customer’s shipping management processes.
TrackDart TM
MailDartTM
Location Finder
Transit Time Finder
Price Finder
Billing
Schedule a pickup
Image Dart
Waybill Generation
Stand-alone Tools
COSMAT II
(Computerised On-line System for Management, Accounting and Tracking)
SMART
(Space Management Allocation Reservation and Tracking),
Caress TM
Shield TM
ShipDart TM
Customised Solutions
E-Business Tools:-
Blue Dart has been the only Indian Air Express Company that has
invested extensively in Technology infrastructure to create
differentiated delivery capabilities, quality services and customized
solutions for the customer.
InternetDart TM
Track on-line the status update of your shipments sent over the last 45
days. You may track by a range of dates, origin, destination, delivered
or undelivered shipments or service used, on-line. You may generate a
series of reports, at a pre-determined frequency, and sort the results
on-line.
ShopTrackTM
ShopTrackTM is an API (Applications Program
Interface) designed specifically to support and enhance the services
provided by a portal or any e-business.
PackTrackTM
PackTrackTM is an API (Applications Program Interface) designed for
any client involved in logistics, distribution and inventory control.
PackTrackTM can be integrated into the client's systems and enables
him to keep track of the entire distribution status of all his customers.
MobileDart TM
MobileDart TM - WAP works on any mobile phone or device which
supports Wireless Application Protocol. Using MobileDart-WAP, the
customer can check the current status of his shipments on-line by
entering the waybill number.
BLUE DART INITIATES CUSTOMER
SATISFACTION BENCHMARK
As a business entity customer have dispatched an important package that
contains some confidential business documents. Customers do not know the
status of the documents shipped. Customer’s end up making endless calls to
the courier service office asking them when the 'Proof of Delivery' (POD)
will come their way since company need to be assured that everything that
was sent has reached the destination. Now, Blue Dart Express Ltd promises
to cure customer’s conventional woes.
Blue Dart Express Ltd senior vice-president (marketing & projects) Tulsi
Mirchandaney says that- "The express service Industry does not have any
external benchmark to look up to. Company’s therefore, decided to look into
some of the operations that successfully institutionalised internally, and use
those as benchmark to efficiently address various customer needs."
This implies that every day professionals from Blue Dart will monitor the
exact status of various shipments of its clients, especially air cargo services
which is one of the core offerings where the company generates substantial
business volumes. In this business, the company may encounter imperatives
like flight delays to bad weather conditions or some other peculiar
circumstances which may lead to considerable worry and anxiety for the
target customers.
This is more so because the delivery of these shipments would be crucial to
effectively run their own independent end-businesses. The team within the
company, in such instances will track the specific geographical areas where
the problem persists through Internal technology tool and other aligned
systems that have been initiated by the enterprise. The company will also
personally interact with customers and explain to them the exact reasons for
the delay along with the time when the cargo will be delivered.
Further, the moment the company discovers that there are certain areas
where customer service delivery is not in sync with the standards that have
been set by the organisation, the entire team gets down to analysing the
problem. This is done to determine where exactly the company needs to gear
up further.
CHAPTER – 3
RESULT & ANALYSIS
Logistics is defined as a business planning framework for the management
of material, service, information and capital flows. It includes the
increasingly complex information, communication and control systems
required in today's business environment.
A recent US study found that logistics costs account for almost 10% of the
gross domestic product. The process itself covers a diverse number of
functional areas. Involved in logistics are transportation and traffic, as well
as shipping and receiving. It also covers storage and import/export
operations.
The issue is not the transportation itself, but to streamline and control the
flow through the value adding processes and eliminates non-value adding
ones.
The country's only express service provider with a dedicated fleet of seven
freighters (two Boeing 757s and four Boeing 737s) ensures that packages are
flown to their destinations overnight. These freighters offer capacity and
volumes not available with any other carrier in the domestic air space.
The company will also personally interact with customers and explain to
them the exact reasons for the delay along with the time when the cargo will
be delivered.
Blue Dart is mainly focuses on the international services. Blue Dart does not
have very well connection with the national airports. The national airport
services are limited to certain airports and are very expensive. At national
level transportation of goods is done via road that makes delay in the
service.
Though it always try to fulfill all the requirement of its customers but it is
lacking in the case of domestic services. It must pay equal attention on the
domestic services so that more and more people can take the advantages of
its ultimate services.
CHAPTER - 4
FINDINGS OF THE STUDY
On the basis of study conducted, it is evident that BLUE DART is following
most of pre-requisites of an efficient logistics (supply-chain management)
company. However there are some areas, which need further attention for
increasing the quality of services.
FINDING:-
Blue Dart express ltd. is fully aware of the basic need of customers
than its competitors.
The delivery of goods to the customer in the most reliable transit
period (and preferably the shortest) possible.
The reverse flow of acknowledged, signed delivery records is trust
worthy.
The country's most reliable air and surface network offers a pre-
determined delivery schedule with close to 100% accuracy.
Blue Dart offers the country's most comprehensive communications
technology and customer software to support critical supply-chain
distribution demands.
Blue Dart is mainly focuses on the international services.
Blue Dart does not have very well connection with the national
airports.
The national airport services are limited to certain airports and are
very expensive.
At national level transportation of goods is done via road that makes
delay in the service.
CHAPTER - 5
RECOMMENDATIONS
The following are the recommendation based on the study:-
Blue Dart does not have very well connection with the national
airports so Blue Dart must make good connection with the national
airports.
The national airport services are limited to certain airports and are
very expensive. Spreading to the every airport will also result into the
reasonable service.
CHAPTER – 6
CONCLUSIONS
A recent US study found that logistics costs account for almost 10% of the
gross domestic product. The process itself covers a diverse number of
functional areas. Involved in logistics are transportation and traffic, as well
as shipping and receiving. It also covers storage and import/export
operations.
The Blue Dart fulfill all the necessary and regulatory requirements of the
logistics of goods and service as a renowned ‘supply – chain management
company’, it sincerely concentrate on all the area of its quality services.
Though it always try to fulfill all the requirement of its customers but it is
lacking in the case of domestic services.
It must pay equal attention on the domestic services so that more and more
people can take the advantages of its ultimate services.
REFERENCES
Reference Sites:
www.bluedart.com
www.google.com
www.rediff.com
www.yahoo.com
www.clm1.org/mission.html
http://searchlogistics.techtarget.com
www.calm.org/calm/AboutCALM/AboutCALM.html
Reference Book:
Khurana P.K., “Export Management”,Galgotia Publication, New Delhi.