Study On Flipkart Supply Chain Management System

Study on Flipkart Supply Chain Management System
“TITLE OF THE PROJECT”

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR

Master of Management Studies
(University of Mumbai)
2020-2022
ROLL NO. – C09
SUBMITTED TO:
DR. V. N. BEDEKAR INSTITUTE OF MANAGEMENT STUDIES, THANE

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This is to certify project report entitled “Study on Flipkart Supply Chain Management System”
which is submitted by me in partial fulfillment of the requirement for the award of Master of
Management Studies,(University of Mumbai) Dr. V.N. Bedekar Institute of Management Studies,
comprises of my original work and due acknowledgment has been made in the text to all other
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………………………… in partial fulfillment of the requirement for the award of Master of
Management Studies, (University of Mumbai) Dr. V.N. Bedekar Institute of Management
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of project.
This is to certify that candidate Ankit Chaurasiya has worked for a tenure of Nine Month with
our organization. He has undertaken the project entitled Flipkart Supply Chain Management
System under the supervision of Sandip Gupta.
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Date
Objectives of study
 To study the warehouse management system.
 To study the reverse logistic.
 To study the concept of Electronic Data Interchange.
 To study the Inward & Outward process.
Scope of study
 The scope of low inventory cost lead to low price.

 To know what is GTL (Goods Transfer List) Process
 To study of GRN (Goods Received Notes)
LITERATURE REVIEW
Sharma and mittal (2009) “prospects of e-commerce in India” India is showing tremendous
growth in the e-commerce. The real estate costs are touching the sky. Today e-commerce has
become an integral part of our daily life. There are website providing any number of goods and
services. The e-commerce portals provide goods and services in a variety of category. To name a
few: apparel and accessories for men and women, health and beauty products, books and
magazines, computers and peripherals, vehicles, software, consumer electronics, household
appliances, jewelry, audio, video, entertainment, goods, gift articles, real estate and services.
Ashish gupta, senior managing director of hellion venture partners and one of the first sponsor of
Flipkart as an angel investor.
Miyazaki and Fernandez (2001) the prior experience was found to effect the intention and
behavior significantly and in different ways. The result of this study implies that the technology
acceptance model should be applied e-commerce with caution. To develop successful and
profitable e-commerce business, understand customer’s needs. Be ensuring that product must be
cheap in web shop as compare to offline store.
Arabzad (2015) To be specific, the place-list problem is to find the best The place to set up a
Distribution Center (DC) to distribute the products As per the plan provided with minimum
transportation for the customers Plus the cost of stocking up.
D.k.gangeshwar. (2013),” e-commerce or internet marketing: A Business Review from the

Indian Context", International Journal of U- and e-Services, Science and Technology. It
concluded that the future of e-commerce in India is very bright, although security, privacy and
reliance on technology remain some of the challenges. E-commerce has its drawbacks but still
there is a bright future for e-commerce.
Handfield and Nichols (1999) According to him relationship is more important for effective
supply chain management. Without effective supply chain relationship any of the effort in
business is unsuccessful.
Ellram, (2004), According to him the process of supply chain management exist both service
and manufacturing organization. Although there may be managerial complexity in the chain
varies greatly from industries and different firms.
Chopra and Meindl (2003) According to him supply chain management is the way to
understand operational decision. The importance of understanding the order of processes and
flows in a supply chain is a strong prerequisite to clearly understand the operational requirement
and meet customer needs.
Lambert and Cooper, (2000) Trust the identity of key chain members to link with, and the
processes that need to be linked are part of the implementation of the supply chain management,
whose goal is to create maximum value for the entire supply chain network.
Mentzer et al., (2001) According to him supply chain management is a managerial tool to
manage the flow of inventory form supplier to customer easily. It also builds the customer to the
time delivery of the product.
Methodology
I started the secondary research of the internet retail industry and news articles. The primary data
collected through internship in Pathways Retail Pvt ltd. It is the third party of Flipkart India
Private Limited. This company processes the orders of Flipkart. Also I took interview of Mr.
Vikash Sharma assistant manager and incharge of SCM, Mr. Sandip Gupta Inward
supervisor and Mr. Rupesh Pawar Outward supervisor. With their input on the purchase,
Logistics, Order Processing, Supplier Management and Customer Support. Also asked some
survey questions to the off role employee.
The internet retail industry in India

E-commerce has changed the way of doing business in India. The Indian e-commerce market is
expected to grow from US$ 38.5 billion by 2017 to US$ 200 billion by 2026. Much of the
growth for the industry has been triggered by increased access to the Internet and smartphones.
By September 2020, driven by the 'Digital India' programme, the number of internet connections
in India increased significantly to 776.45 million. Of the total internet connections, 61% were in
urban areas, of which 97% were wireless.
The Indian online grocery market is projected to reach US$ 18.2 billion in 2024 from US$ 1.9
billion in 2019, growing at a CAGR of 57%. India's e-commerce order volume grew 36% in the
last quarter of 2020, with the personal care, beauty and wellness (PCB&W) segment being the
biggest gainer.
Driven by increasing smartphone penetration, 4G network launches and rising consumer wealth,
the Indian e-commerce market is expected to grow from US$ 38.5 billion in 2017 to US$ 200
billion by 2026. Online retail sales in India are expected to grow by 31 per cent. Reached USD
32.70 billion in 2018 led by Flipkart, Amazon India and Paytm Mall.
In India, smartphone shipments reached 150 million units and 5G smartphone shipments crossed
4 million in 2020, driven by higher consumer demand post-lockdown.
Most Internet retailers provide services, such as flexible payment methods, warranties for
electronic Goods and free home delivery. The prices of many players are very competitive with
all the e-retailing players offering good deals on a variety of products to attract the customers.
Players with a wide variety of products have managed to garner the highest value sales. Internet
Retailing in India is divided into various formats, including vertical shopping, whereby
Manufacturer retailer, also multi-product Internet retailer, such as Future bazaar, Shoppers Stop
shopping and compare. International companies were not allowed in India till 2010: The
government has banned FDI in multi-brand retailing. However, in 2011 there was a ban Some of
the major players including Amazon.com in the liberalized and forecast period are Expected to
enter the Indian e-retailing ecosystem.
About Flipkart.com
Flipkart is an Indian e-commerce company, the company focused on online book selling before
expanding in to other product such as fashion, consumer electronic, groceries, home essentials,
and lifestyle products. It has also owns PhonePe mobile payments service based on Unified
Payments Interface. It was founded in October 2007 by two IIT Delhi graduates Sachin Bansal
and Binny Bansal, flipkart.com today India’s largest online shopping website. Ten years later the
e-commerce had 54 million user and 100,000 plus seller and had sold 261 million units. Started
by a team of 2, Flipkart today employs 30,000 people with 46 million registered users. With
technology that enables 8 million shipments every month, 10 million daily page visits and 14
state of the art warehouses, they are ranked amongst top 5 websites in India based on Alexa
ranking. Flipkart is the first billion dollar company in Indian e-commerce. Flipkart allow
payment such as cash on delivery, credit or debit card transaction, net banking, e-gift voucher
and also card swipe transaction on delivery.
EXCLUSIVE PRODUCTS
Motorola Mobility, formerly owned by Google, but then sold to Lenovo. In an exclusive tie-up
with Flipkart and it launched its budget smartphone in India on 5 February 2014, over 20,000
units were sold on Flipkart within hours of its launch. After this flipkart has to continue its
partnership for long term sell its devices in India, even as it’s Chinese rival Xiaomi launch his
smartphone Xiaomi mi3 in India The first batch was sold on 22 July 2014 in 39 minutes, the
second on 29 July 2014 in 5 seconds. The sale had proceeded on pre-registration where over
150,000 buyers were registered for the 5 August sale. On September 2, 2014, Flipkart organized
a flash sale of Xiaomi redmi 1s budget android the smartphone which was launched in India in
July 2014. 40,000 units were priced at Rs 5999sold out within seconds.
SWOT ANALYSIS OF THE COMPANY
Strength
 India’s largest e-commerce business

 Flipkart has its own logistic
 Flipkart has subsidiaries like phonePe, 2GUD, and E-kart.
 Tie-ups with best brand like Xiaomi, Realme, Motorola, etc.
Weakness
 Only limited area access, many sub urban and towns are not covered.
 Flipkart invests in a lot of advertisements to improve and maintain its brand awareness,
which is expensive.
 Website failures.
 Late delivery
Opportunity
 Growth in retail industries

 Great opportunity to expand its business
 Indian customer are attracting toward online shopping.
 Mobile application
Threats
 Market competition with international players like Amazon & E-Bay

 Technology up gradation by competitor.
Warehouse Management System
The Warehouse Management System (WMS) is designed to improve every aspect of a

company's warehouse operations, providing an organized approach to managing efficiency. Bar
code data collection methods are more powerful for warehouse management system, it is the
automatic identification system that connects the shop floor to the enterprise software. The
warehouse management system controls product receipt, putway and storage. When it comes
time to pick up the item, the system directs warehouse workers to the appropriate locations using
hand-held tools to take the most efficient route.
Key feature of (WMS)
Management of inventory
WMS should provide good inventory management features. It improves warehouse efficiency,
organization and accurate planning for new orders. This approach replaces the traditional
approach of allocating space permanently, as it often leads to less used space.
Fulfillment optimization
Customer orders must be analyzed to determine where the products are located, the best
available pickup route. The system should also determine the best picking location and proper
pickup method. The system must be able to maintain FIFO (First In, First Out) integrity.
Receiving intelligence
The WMS should determine the available locations for the products you receive and
automatically specify the best locations. This eliminates the need for warehouse personnel to
search available spaces, improving efficiency and taking care of specialized storage
considerations. WMS should also identify cross-docking opportunities.
Random slotting
Random slotting means that no item is permanently assigned to the bin. This allows for more
efficient use of space and better flexibility to adapt to changes in commodities and demand.
Procedure
Flipkart team map their supply chain end they know perfectly how many hours and minute he
take to complete the order process. E.g. how much time they need to pick an item in FC, how
much time it takes to pack and they can handover to logistic partner for transport. In logistic they
know the exact time of transport, e.g. when vehicle in & out. They work with vendor to ensure
that he should deliver their product day to day without offloading or failure. There are some of
the airline partner which help to deliver goods on time.
Product and Technology Team
The product and technology team is the core strength of the company. The team manage the
entire process right from listing of item to search engine optimization to maintenance of website.
Business Development Team
Business development team is responsible for all the activities related to sales including vendor
management to pricing and discount strategy.
Operations Team
Operations team deals with all the supply chain aspects of the company right from procurement
and warehouse management till customer support. The team support the customers both online
via telephone as well as offline via email.
Customer Support team
Flipkart has a strong focus on customer service with customer delight as the top most priority.
And to fulfil it the company guarantees a 24/7 full customer support and to cater this facility it
has a dedicated customer support team which offers both inbound and outbound support.
FIELD WORK
Process of flipkart warehouse management
A) Inward processing
Invoice Sanity Check
It is the first process in flipkart it is a part of quality control (QC) check. The sellers’ vehicle
which report to the Distribution Center (DC) dock as per its projection. Here as a part of the
process we have to check the invoice vendor name, address with the help of "flo website",
invoice date, PO number and date, invoice number, buyer name, FSN number, Vendor Code,
Description, HSN code, Quantity, amount also check the amount should be written in word is
exact match with number. Also check invoice with authorized signature with seller's seal. If any
information is missing from the invoice then we have to reject the invoice. All this are important
because on the basis of invoice we are going to receive the product in our warehouse and amount
pay to seller.
IRN Creation
It is the second process after invoice check for this we have to login in “flo website” after that we
will click on procurement, which means inward of goods then we will go to consignment tab in
consignment tab click on consignment handover, after this you will get tab where you have to
type PO number then click on search after click on search we get Create IRN page now fill all
the detail in IRN creation page with the help of invoice, the details are like, Invoice number &
date, delivery type in this we have to select vendor delivery, Invoice line items in this we have to
fill total serial no., invoice amount, total invoice quantity, invoice boxes, Gst invoice, mode of
delivery after this we have to type PO and search once we have check the vendor name the click
on supplier. After this all process we have to choose PO number which was given in invoice then
click on Create IRN button, and then we get IRN ID like FIMD0l912516.
IRN Receiving
This is the third process after IRN creation. For IRN receiving we have to select the warehouse
which is Mumbai large, click on IRN tab because it is receiving part hence we will select
Receive IRN, now fill all the detail IRN ID & FSN then click on search we will get the product
description with their image. When material handler are getting product they have to check the
attributes like brand, model no, color, & MRP it is known as quality check. If any of the issue in
attributes or mismatch the we have to select the reason like specification mismatch / damage etc.
if all the attribute match the click on No issue and proceed with quantity the result we got the
print WID and stick on product it will help them to relocate the product or assign the product to
the specific location mapped.
IRN Submission
In this step we have to check whether the physical quantity matches with the invoice quantity or
not which was captured in the IRN process. In procurement tab click on IRN and then find IRN,
now we have to select date and your warehouse after this click on search button we will get all
the information what you type at the time of IRN creation here we have to click on IRN number
then we get IRN detail. In this firstly we have to print IRN barcode and paste on Invoice and
upload the Invoice. After upload invoice see is any discrepancies or not if there have any
discrepancies mention that which product not accepted and number of product after this all click
on save button and then submit.
Putlist Creation
This is the last process of inward. Here first select warehouse, then click on admin button in
admin click on search inventory inward bulk area and select the date Select a day before and a
day after then click on view inventory status button here we get product FSN, SKU, Package Id,
WID, Product, Storage Zone, Quantity in putlist, Quantity for Putway, Bulk area, Updated by,
Updated at, all this help for Putlist creation. Now we have to copy the WID and click on the
inventory button and select the create putlist screen, here we get putlist page in this page we will
select the device, there are two options i.e. mobile and manual in this we use manual let's select
because currently my process on desktop then next we select bulk type which was inward bulk
after this select putlist type i.e. normal putlist. Finally we have copy paste the WID in the WID
section and click on Add Quantity then click on Create Putlist button. After successfully creation
of putlist we get putlist Id and now we will print the movement we print we see the detail of
products. Now print inventory will be given to the team, it is their responsibility to go and
putway.
B) Outward Processing
Picklist generation
To generate the picklist we need to log in to the Flow system and then select our warehouse.
Now we will click on inventory button and select create store picklist, here we get to know how
much order we have to process and this are the cutoff time within which the product has to be
picked and SBS has to be done. Now create the picklist and write the picker id on the picklist and
give them print to select the product and complete the process till dispatch.
In Scan
After dispatch we have to scan the product this should be done by DEO. For in-scan we have to
select the warehouse and station then click on submit button. After this click on shipment in that
select receive shipment. Now scan the product tracking Id and click on In-Scan button. This
process helps to know the product status and the location. If the shipment type show “ Forward”
then we have to process it means product not cancel, if shipment type show “RTO” it means
order should be cancel so, that product give to return department.
Gate In
Get in process is done when loading or unloading of products we have to. So for gate in we have
to select facility and vehicle no. then click on submit button. Now, we get the vehicle's Gate In
checklist. Here select the condition to be acceptable or unacceptable. After accepting all the
condition Gate-In successfully done.
Gate Out
Now we will see Gate-Out process, this process is done after the loading or Gate-In process. The
Gate-Out processes same as Gate-In process. Firstly we have to select facility (Warehouse Code)
then type vehicle number, Seal number, odometer and click on submit button. After submit we
get seven digit consignment number, copy that consignment number and paste in consignment id
and then on clicking search we get print pdf file in which one copy for driver and other for us as
proof generally occurs. The PDF contains all the information of the product mentioning their
quantity, brand, load type, weight etc. here we done with Gate Out successfully.
C) Return Process
Reverse Logistic
Flipkart has 30 days return policy. The objective of this policy is to build customer trust. Flipkart
returns the product to the supplier and takes the replacement provided to the customer. Now we
will see complete process of reverse logistic. Unloading is the first process of return. This
vehicle comes from the last mile hub. When the vehicle has arrived at the dock in the Returns
Department driver give the two papers i.e. Gate pass & Manifest to the Security Or Deo the Deo
will check the manifest & Gate pass and then unloading start.
Gate In
So for gate in we have to select facility i.e. (Warehouse Code) and vehicle no. then click on
submit button. Here Gate in successfully done.
Return received
The first is Gate-In & Unloading, now we will continue with second process i.e. receiving.
Firstly we have to choose warehouse and then we will click on shipping on shipping tab click on
receive return shipment and fill the tracking id or shipment id after that click on receive button.
Here we successfully received the product.
Detailed Product Verification
This is the third process of reverse logistics. In this we verify the product because it comes from
last mile hub. For this we click on return center tab and select PV for Received Shipment and fill
that product tracking id and click on search then we get product description. This will help us to
know is product label match with this description or not. After this type product WID and click
on print WSN and then click on submit button. If any of the issue was there then mention that
and proceed.
Putlist Creation
This process is done to bring the product back to the inventory. For this process select our
warehouse and then click on inventory button and the create putlist screen. At time of detail PV
the return product transfer to External liquidation Non Damage Bulk so in select in bulk type
External liquidation Non Damage Bulk then type product WSN and click on create putlist button
and give the print to inventory department to keep that product at their location.
Putlist Conformation
After successfully creation of putlist we will do putlist creation. When we create putlist we get a
putlist id copy that id and paste in putlist id and click on find then give the location of the
product where inventory department keep that product. Here we did complete process of return.
Inventory Management
The inventory stock is replenished whenever it goes below the reorder point. Company Employs
use FIFO (First In First Out) method for its inventory management, whereby for any Shipment
requests for a particular warehouse are the oldest inventory items shipped first. This makes a lot
of sense especially for electronics items as technology becomes obsolete Very early. With regard
to determining what items to store in a warehouse and what items are to be procured from sellers,
Flipkart uses the concept of long tail, which is nothing more than selling in large numbers.
Unique items in relatively small quantities. Flipkart orders such items on adhoc basis and
generally do not keep inventory of such items as the demand for such items is very less and thus
reducing overall distribution and inventory costs.
Stock take
Stock take is done to match the physical quantity with the system quantity. In case of any
mismatch we can know where it goes wrong, and which product short or excess. So now we will
see how this process done in system and in physical way. Stock take can be done in three ways
i.e. location wise, product wise otherwise location and product wise. First we have to select
warehouse then by clicking on admin tab on that tab we will select search inventory in store.
After click on search list store click type "+" sign in shelf number and click on view inventory
status we get all product details which we have in warehouse to download this detail in excel
click on CSV. We are doing stock take location wise so we copy shelf_lable (location) from
downloaded excel and click on create stock take tab and paste that location in create stock take
box then click on create button. Now stock take is created now give the print of stock take and
give them material handler to check the each product WID, FSN, Description, and total quantity.
After completion of physical count DEO will give that printed paper to onroll person to check is
system quantity match with physical quantity or not.
Electronic Data Interchange (EDI)
EDI is a software which is use to exchange the business data between two origination. It has a
very standard format which is used to send electronic document one computer to other computer.
This electronic data is treated as paper based order, after data transfer party gets confirmation of
trading. There is various benefit of EDI
 It should be increase speed and reduce time.

 If any mistake in shipping bill we can easily find and do correction.
 Trading partner or seller can expand their business easily.
 This should be transfer fast, less error and more time saving.
EDI uses in supply chain management
EDI is stand for Electronic Data Interchange. In today’s world it is more important there are
large number of system every company uses their own system to manage their business. In
supply chain management buyer and seller communicate continue because they want to know
which what is customer need and which raw material has to order and when he got finished
goods. This all are never ending process. For e.g. when supplier received order from customer
they should accept and customer received confirmation, here the receiving order, confirmation
sent to customer done in few minute with the help of EDI. The process of EDI is,
 First step is data conversion the data which we want to transfer convert in EDI format.
 Second step is transmission here the broadcast EDI message is transmitted to other
parties.
 Third step is receiving here message received in particular system.
Issues and Recommendations
1. A lot of manual labor is used for put-listing and pick-listing in warehouses. This can be
addressed through high level RFID use.
2. Warehouse layout needs attention so that there can be increased SKU complexity handled
well.
3. They need to improve their IT system because at time of inward and outward there is lots
of issue face.
4. Incorporating seasonality into the forecasting process will help meet customer
expectations manage inventory costs better during peak and shorter periods.
5. There was a disparity between the picker or loader and supervisor, the manager should
fix such behavior, give equal respect to everyone - just like everyone gets equal respect in
Amazon, be it manager or loader.
Conclusion
In conclusion, through internship, interview and through survey questionnaire, it was evident that
flipkart is a learning organization. Their work process like loading, unloading quality check,
inward and outward process are good. The employees are given their 100% to their work. They
use multiple system to process the customer’s order on time. The management of time is very
well.
During survey I also targeted some of customer they have some issue regarding delivery flipkart
pvt ltd are fail to delivered their product to their customer on time.
At time of internship I have noticed that the failure of IT system would be delay in work. Every
time there was an issue on website or disconnection of internet, this is the biggest reason of delay
in delivery of order.
Questionnaire designing
 Type of information needed
 Contents of individual question
 Question structure
 Method of interview
Q1. What is your gender?
INTERPRETATION:-
According to survey 63% male employee and 37% Female employee are working in supply
chain management system.
Q2. Numbers of Employees?
INTERPRETATION:-
As per the survey 45.8% of the respondents said that 250-500 employees worked in their
warehouse, 20.8% said that 100-250 workers, 16.7% said that the SCM had less than 50
employees and 8.3% of the respondents said that 500 and more employees and other 8.3% of the
respondents said that 50-100 workers work in SCM.
Q3. Please provide a location of warehouse?
INTERPRETATION:-
According to survey there is large number of warehouse in bhiwandi i.e. 57.1% and 17.9%
warehouses located in vasai, 14.3% in kalyan and last 10.7% warehouse located in virar.
Q4. What type(s) of commodities are stored in the warehouses?
INTERPRETATION:-
According to the survey 50% said that they are working in large electronic goods Flipkart
warehouse, 41.7% said that they are working in beauty product, 33.3% in furniture & 33.3% in
non-large electronic goods, also the 29.2% in fashion products and 20.8% said that they are
working in grocery products warehouse.
Q5. Is an outside auditor or independent counting service involved in the inventory process?
INTERPRETATION:-
According to survey 73.9% respondent said that an outside auditor involve in inventory process
and 26.1% respondent said that there was not any outsider auditor involve in inventory process.
Q6 What do you check at the time of unloading the products to verify whether the correct
product is received?
INTERPRETATION:-
According to survey at time of quality check brand name & MRP check compulsory check also
checking box packaging, serial no., and MFG date but there was an only few of checking FSN on
product.
Q7. Is an outside auditor or independent counting service involved

in the inventory process?
INTERPRETATION:-
According to survey 83.3% employee said that the inventory auditor involve in inventory process
and 16.7 said no outsider auditor involve in inventory process.
Q8. Please indicate the physical controls in place to prevent a loss?
INTERPRETATION:-
According to this chart 58.3% employee said we can control prevent of loss with the help of
camera, 25% said the guard and 16.3 said that camera & security guard help to protect from theft
and any other kind of loss.
Q9. Please indicate the physical controls in place to prevent a loss?
INTERPRETATION:-
According to survey there was an 21 respondent said that the product protected in warehouse
from theft with the help of camera and 20 respondent said that the product protected in
warehouse from theft with the help of guard and one respondent said that the alarms are used for
protection.
Q10 supply chain members are actively involved in standardizing

supply chain practices and operations?
INTERPRETATION:-
According to survey 75% respondent said that everyone actively has involve in supply chain &
25% respondent said that not everyone actively has involve in supply chain process.
Q11. What is the percentage damage to the product at the time of

unloading?
INTERPRETATION:-
According to survey there was a 43.5% respondent said that ZERO % damage at time of
unloading, 39.1% said that 10-15% product damage at time of unloading and 13% respondent
said that there was 5-10% product damage at time of unloading only 4.3% respondent said that
there was an normal damage which should be acceptable.
Q12. How much time picking department take to pick the single
product and complete dispatch?
INTERPRETATION:-
According to survey 47.8% respondent said that he will take 2-3 minute to pick and dispatch
single product, 39.1% respondent said that he will take 4-6 minute and 13% of respondent said
that he will take 7-10 minute to pick and dispatch single product.
Q13. At time of outward what is the total time you get to process
the total order shown on the system?
INTERPRETATION:-
According to survey 58.3% respondent said that they got total 4-6 hour to complete all order
picking and dispatch process, 33.33% respondent said that they got total 10 hour and more and
8.3% said that they take 2-4 hour 6 hour to complete all order picking and dispatch process.
Q14. The company has an IT team that supports IT changes and

updates?
INTERPRETATION:-
According to survey 91.7% respondent said they have IT support team for changes and update
in software and 8.3% respondent said they do not have any IT support for changes and update.
Q15. The manager shows a high commitment and support for the
activities of the SC?
INTERPRETATION:-
According to survey 78.3% respondent said that their manager show a high commitment and
support and 21.7% said that their manager does not show a high commitment and support in
activity of supply chain management.
Q16. What is the reason for shopping in Flipkart?
INTERPRETATION:-
As per the survey 36.4% of respondents shop on Flipkart because of offers. 31.8% of
respondents shop on Flipkart because of installment, 22.7% of respondents shop on Flipkart
because of quality of product. And 9.1% of respondents shop on Flipkart because of wide choice
of product.
Q17. Which of the following features you do NOT like about

Flipkart?
INTERPRETATION:-
As per the survey the features does not like by the customer i.e. delayed in delivery. There was
45.8% of respondent said that they got late delivery order from flipkart. 20.8% said fewer
discounts as compare to other e-commerce site & delivery charges under purchase of 300 rs.
16.7% never shop on flipkart and 4.2% has no complaint.
Q18. Do you feel safe in shopping through Flipkart?
INTERPRETATION:-
As per survey 50% respondent feel safe on flipkart website for purchase, 14.3% respondent does
not feel safe on flipkart website for purchase and remaining 35.7% of respondent are not sure
either it is safe or not.

Study On Flipkart Supply Chain Management System

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Study on Flipkart Supply Chain Management System

“TITLE OF THE PROJECT”

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR

ROLL NO. – C09

DR. V. N. BEDEKAR INSTITUTE OF MANAGEMENT STUDIES, THANE

DECLARATION BY THE CANDIDATE

Wherever references have been made to intellectual properties of any individual /

Date & Signature of Candidate

CERTIFICATE BY THE GUIDE

This is to certify that project report entitled …………………… which is submitted by

CERTIFICATE BY THE ORGANIZATION

Authorized Signature and Seal of the Company

 The scope of low inventory cost lead to low price.

D.k.gangeshwar. (2013),” e-commerce or internet marketing: A Business Review from the

The internet retail industry in India

SWOT ANALYSIS OF THE COMPANY

 India’s largest e-commerce business

 Growth in retail industries

 Market competition with international players like Amazon & E-Bay

Warehouse Management System

The Warehouse Management System (WMS) is designed to improve every aspect of a

Key feature of (WMS)

Product and Technology Team

Business Development Team

Customer Support team

Process of flipkart warehouse management

Invoice Sanity Check

Detailed Product Verification

Electronic Data Interchange (EDI)

 It should be increase speed and reduce time.

EDI uses in supply chain management

Issues and Recommendations

 Type of information needed

 Contents of individual question

Q1. What is your gender?

Q2. Numbers of Employees?

Q3. Please provide a location of warehouse?

Q4. What type(s) of commodities are stored in the warehouses?

Q7. Is an outside auditor or independent counting service involved

Q8. Please indicate the physical controls in place to prevent a loss?

Q9. Please indicate the physical controls in place to prevent a loss?

Q10 supply chain members are actively involved in standardizing

Q11. What is the percentage damage to the product at the time of

Q14. The company has an IT team that supports IT changes and

Q16. What is the reason for shopping in Flipkart?

Q17. Which of the following features you do NOT like about

Q18. Do you feel safe in shopping through Flipkart?

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