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  • INFOBIP Solution Overview - WhatsApp

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    This document provides an overview of Infobip's solutions, including its global presence, product portfolio, messaging channels, and platforms. Key points include Infobip being a global leader in CPaaS with reach in over 200 countries, offering scalable and fast solutions across SMS, WhatsApp, voice, email, and other channels. The presentation also covers Infobip's 2FA, rich media, and biometric authentication products and services.

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    Whatsapp

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    INFOBIP Solution Overview_WhatsApp

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    This document provides an overview of Infobip's solutions, including its global presence, product portfolio, messaging channels, and platforms. Key points include Infobip being a global leader in CPaaS with reach in over 200 countries, offering scalable and fast solutions across SMS, WhatsApp, voice, email, and other channels. The presentation also covers Infobip's 2FA, rich media, and biometric authentication products and services.

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    © All Rights Reserved
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    179 views30 pages

    INFOBIP Solution Overview - WhatsApp

    Uploaded by

    hendro_surono
    This document provides an overview of Infobip's solutions, including its global presence, product portfolio, messaging channels, and platforms. Key points include Infobip being a global leader in CPaaS with reach in over 200 countries, offering scalable and fast solutions across SMS, WhatsApp, voice, email, and other channels. The presentation also covers Infobip's 2FA, rich media, and biometric authentication products and services.

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    © All Rights Reserved
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    of 30

    Solution Overview

    Vina Justicia, Senior Sales Manager


    Infobip Indonesia

    2020
    Agenda

    • About Infobip
    • Product Overview
    • Infobip Platforms
    • Infobip Channels
    • Q&A
    About Us
    Global presence. Local reach.

    • Global CPaaS Leader


    • Widest reach of connectivity on the
    planet
    • Only player with global reach of >200
    countries
    • #1 Global Communication Channels
    Vendor
    • Largest global MNO network

    60+ 2k+ 9.5k+ €200bn+ 850+ 600+


    Offices across Employees Unique Active Total addressable Engineers Direct operator
    the globe globally B2B Customers market connections
    Product overview
    Product portfolio
    Why Infobip?

    SCALABLE, FAST AND FLEXIBLE REMARKABLE CUSTOMER


    SOLUTIONS EXPERIENCE
    • Best-in-class delivery rates • Technical expertise
    • High speed and reliability • Solutions consultancy
    • Low latency • Customer success management
    • In-house developed platform • Industry recognized service quality
    • Innovation
    INFOBIP Channels
    SMS

    KEYFEATURES:
    ▪ Tri-telco Coverage
    ▪ Unified Pricing Model
    ▪ Unlimited Sender Names
    ▪ Available in some countries only

    USECASES:
    ▪ Triggered Messages
    ▪ Transactional Message
    ▪ Reminders
    ▪ Loyalty and Rewards
    ▪ Announcements & Advisories
    ▪ Marketing Promotions
    ▪ Notifications and Alerts

    • Shortcode
    • Virtual Sim Hosting

    ONE-WAY TWO-WAY
    2FA

    In Infobip 2FAsolution, one-time PIN (PIN code) is generated and sent to the user's mobile
    phone. The user receives the PIN code and types it into the application to confirm the
    identity.

    2FAis avaiable to different Infobip Messaging channels :

    1. Pin can be sent through SMSand Voice channels.


    2. Process tracking - An option to measure conversion rate (sent PINs vs.
    used PINs)
    WABA
    RICH MEDIA TWO-WAY COMMUNICATION
    VERIFIED SENDER
    QR codes for tickets/tracking, Send and receive messages
    Branded communication
    pictures, files etc. from your customers.

    BRANDING TRUE METRICS FAMILIAR EXPERIENCE


    Customer name and logo. Messages delivered status The same look and feel of
    updates. WhatsApp experience.
    Authenticator

    Authentication by chat app


    Authenticate clients by sending them a link over a chat app
    where they can enter their PIN number.

    This kind of authentication enables:


    1. Authentication of call center contacts
    2. Chat banking
    3. Transaction signatures
    Mobile App Messaging

    Having a mobile app is not enough.


    Engage and retain users of your mobile app in a rich and
    personalized way at the right time and place!

    Deliver content rich messages USE-CASES:


    within the app or right on a
    locked screen. ● 2-FA: Sending of OTP
    ● Notifying users with service
    Get your users to spend more messages
    time on your app with rich ● App engagement throughout the
    experiences. whole year (discounts, new
    products, provide real-time
    Understand users’ behaviour better information through your app)
    with accurate tracking and follow- ● Geo-targeted campaigns
    up.
    Email • Use email either for transactional and marketing purposes or as part of the
    OMNI channel messaging solution.

    • FEATURES:
    ❑ HTML Emails
    ❑ Attachments & Unsubscribe
    ❑ Reply-to
    ❑ Reports (Delivery, Logs, Open rate, CTR)
    ❑ SpamAnalysis
    ❑ Scheduling
    ❑ Templated Emails
    ❑ Design Editor
    ❑ Dedicated IP Addresses
    Email Validation

    Why VALIDATE?
    • Ensure a clean list of engaged subscribers KEYFEATURES:
    • Ensure accuracy for both new andexisting SYNTAX CHECK
    email list Valid Mailbox = YES
    • Avoid unnecessary costs Valid Syntax = YES
    • Improve the overall success of the email
    campaigns ROLE-BASED
    • Most importantly, to have a good reputation Role-based = NO
    from Email Service Providers (ESPs)
    DISPOSABLE EMAIL
    Disposable = NO
    Voice

    AVAILABLESERVICES:
    • Text-to-Speech Messages
    • Interactive Voice Response
    • SIP Trunking
    • Click to Call
    • Voice Numbers
    • Number Masking
    • WebRTC

    USE-CASES :
    • Deliver 2FAto any device –both
    landlines and mobile phones
    • Promotional and Marketing
    messages using Text-to-Speech
    • Receive post-call customer
    feedback.
    WebRTC (Voice and Video Call over in App and Website)

    • Improved customer experience & customer satisfaction rates.


    • Improved first call resolution rates.
    • Agents can recognize the emotion of the person with whom interacting.
    • Ability to show professionalism.
    • Lack of distraction. When on the video call, they can do only that.
    • Recognized as trendsetters on the markets and customer first companies
    Biometric
    Biometrics is the safest way of identifying and
    authenticating individuals in a reliable and fast way through the use of
    unique biological characteristics, such as:

    Face recognition Voice recognition

    InfoBip
    WhatsApp Business
    Official
    WhatsApp offers you branded, rich communication

    BUSINESS PROFILE SECTION BUSINESS COMMUNICATION

    Verified Sender
    Branded Communication

    Encrypted Message
    Your message is protected with
    best of its class end-to-end
    Seen Status encryption
    Know when the message has
    been viewed

    Two-way Communication
    Receive questions, offer
    support

    Rich Media Message


    Enhance your communication
    with end-user with images,
    documents, location, contacts
    or videos.
    Use WhatsApp
    and

    Keep your customers up to date Offer always-on customer support

    Send real-time alerts and Provide answers to customer


    proactive notifications.* requests using chatbots or
    enable real time conversations
    with agents.
    The main difference
    Customer initiated

    Business-initiated

    NOTIFICATIONS
    CUSTOMER SUPPORT
    Templated messages
    that can be sent any Responses to customer-
    time. initiated conversations.
    Free of cost within 24 hours
    after the last received
    message from the customer.
    WhatsApp Message Types

    WhatsApp allowed 2 message types , let’s see how it’s difference


    Intoducing WhatsApp
    Button!
    2 Types of Whatsapp buttons

    CALL TO ACTION: QUICK REPLY:


    • Inform about next • Inform about new
    steps service and ask for
    • Provide assistance feedback
    2 types of buttons

    Call To Action buttons Quick Reply buttons

    • Up to 2 buttons per message


    • Actions supported: • up to 3 buttons per message
    • Call Phone Number • predefined replies and flexible payload
    • Visit Website (URL static or
    dynamic)
    Summary

    Moments is the OMNI Channel Engagement Platform that will help the enterprises to
    do the following things:

    • Do the Customer Tracking Behavior on Website and Mobile Apps


    • Do the A/B Testing Campaign with different channels
    • Create scenario to define specific goals (result) that can combine all channels that
    Infobip will enable
    • People Module is the Mini Contact Management that will help the enterprises to
    do the Segmentation, Tagging and Create Event

    Conversation is the module in Infobip Dashboard that can be used by the enterprises
    to handle all inquiries from some channels that have been integrated like WhatsApp,
    Line, Live Chat (from Website and Mobile Apps) and WebRTC (Voice/Video Call)

    Answer is the module in Infobip Dashboard that can be used by the enterprises in
    designing the ChatBot without coding – just drag and drop.
    QUESTIONS?
    [email protected]

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