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INFOBIP Solution Overview - WhatsApp
INFOBIP Solution Overview - WhatsApp
2020
Agenda
• About Infobip
• Product Overview
• Infobip Platforms
• Infobip Channels
• Q&A
About Us
Global presence. Local reach.
KEYFEATURES:
▪ Tri-telco Coverage
▪ Unified Pricing Model
▪ Unlimited Sender Names
▪ Available in some countries only
USECASES:
▪ Triggered Messages
▪ Transactional Message
▪ Reminders
▪ Loyalty and Rewards
▪ Announcements & Advisories
▪ Marketing Promotions
▪ Notifications and Alerts
• Shortcode
• Virtual Sim Hosting
ONE-WAY TWO-WAY
2FA
In Infobip 2FAsolution, one-time PIN (PIN code) is generated and sent to the user's mobile
phone. The user receives the PIN code and types it into the application to confirm the
identity.
• FEATURES:
❑ HTML Emails
❑ Attachments & Unsubscribe
❑ Reply-to
❑ Reports (Delivery, Logs, Open rate, CTR)
❑ SpamAnalysis
❑ Scheduling
❑ Templated Emails
❑ Design Editor
❑ Dedicated IP Addresses
Email Validation
Why VALIDATE?
• Ensure a clean list of engaged subscribers KEYFEATURES:
• Ensure accuracy for both new andexisting SYNTAX CHECK
email list Valid Mailbox = YES
• Avoid unnecessary costs Valid Syntax = YES
• Improve the overall success of the email
campaigns ROLE-BASED
• Most importantly, to have a good reputation Role-based = NO
from Email Service Providers (ESPs)
DISPOSABLE EMAIL
Disposable = NO
Voice
AVAILABLESERVICES:
• Text-to-Speech Messages
• Interactive Voice Response
• SIP Trunking
• Click to Call
• Voice Numbers
• Number Masking
• WebRTC
USE-CASES :
• Deliver 2FAto any device –both
landlines and mobile phones
• Promotional and Marketing
messages using Text-to-Speech
• Receive post-call customer
feedback.
WebRTC (Voice and Video Call over in App and Website)
InfoBip
WhatsApp Business
Official
WhatsApp offers you branded, rich communication
Verified Sender
Branded Communication
Encrypted Message
Your message is protected with
best of its class end-to-end
Seen Status encryption
Know when the message has
been viewed
Two-way Communication
Receive questions, offer
support
Business-initiated
NOTIFICATIONS
CUSTOMER SUPPORT
Templated messages
that can be sent any Responses to customer-
time. initiated conversations.
Free of cost within 24 hours
after the last received
message from the customer.
WhatsApp Message Types
Moments is the OMNI Channel Engagement Platform that will help the enterprises to
do the following things:
Conversation is the module in Infobip Dashboard that can be used by the enterprises
to handle all inquiries from some channels that have been integrated like WhatsApp,
Line, Live Chat (from Website and Mobile Apps) and WebRTC (Voice/Video Call)
Answer is the module in Infobip Dashboard that can be used by the enterprises in
designing the ChatBot without coding – just drag and drop.
QUESTIONS?
[email protected]