TACN1 trắc nghiệm cô Đậu Hương

1. The enclosure notation represents A. that you have left something

important out of the letter.
B. that there is something else besides
the letter included in the envelope.
C. that you have something not
important out of the letter.
D. None of the above.

2. Dear Mr Smith is commonly referred to A. greeting

as _____ in business classes. B. heading
C. salutation
D. complimentary close

3. The last line of a business letter is the A. signature

B. writer’s typed name
C. complimentary closing
D. salutation

4. The pre-printed part of the letter that A. inside address

appears across the top margin and includes B. letterhead
the name of the business is called the C. addressee notation
D. company’s name

5. Which example below shows the A. 01/06/2018

recommended way to write the date in a B. Friday, June 1st, 2018
business letter? C. June 1, 2018
D. June, 2018

6. What do we call the part of the letter that A. salutation

contains the receiver’s name and mailing B. addressee notation
address? C. inside address
D. sender’s address

7. The body of the letter is followed by A. Yours truly:

complimentary close. Which of the B. Yours Truly,
complimentary closes below is correct? C. Yours truly,
D. Your truly,

8. What abbreviation is used to indicate that A. Enc.

a separate document accompanies the letter? B. Att.
C. P.s
D. Att

9. Where should the name of the firm be A. Right of the page.

mentioned? B. Below the address of the writer.
C. Above the address of the writer.
D. On the last page of the letter.

10. Which of the following is used to start a A. Dear John,

very formal letter? B. Hi Suzy,
C. My dear Elaine,
D. Dear Sir or Madam,

11. What appears at the very top of the page A. Your address - Heading.
on a Business Letter? B. Their address - Inside address.
C. The date.
D. Dear, - Salutation.

12. The correct format for your address is A. city, street address, zip code
B. zip code, street address, city
C. street address, city, state, zipcode
D. date, street address, city, state, zip

13. Which of the following is NOT true A. Choose the correct salutation and
about writing a business letter? complimentary close
B. Make sure your signature block tells
your reader what he or she needs to
know about you
C. Write the month of the date in
figures
D. Write both the sender’s and the
recipient’s address in the correct
order

14

15. The date goes with what part of the A. Heading

letter? B. Inside address
C. Salutation
D. Body

16. The return address represents A. the person mailing the letter
B. the person who is receiving the letter
C. the person who is writing the letter
D. the person having the letter

17. The part of the business letter that A. inside address

follows the date is B. return address
C. salutation
D. attention line

18. The farewell or goodbye part of the A. closing

business letter is known as the B. ending
C. complimentary
D. body

21. Where are the details of enclosures A. Beginning of the letter

mentioned? B. Below the signature column
C. Right - hand side of the letter
D. Main body of the letter
Unit 2: Content and style

22. Which of these must be avoided in A. Polite words

business letters? B. Formal words
C. Abbreviations
D. Clear details

23. On a business letter the corrcect format A. indented 5 spaces

of full block style is B. right aligned all text
C. left aligned, except of the body - that
should be indented 5 spaces
D. all text left aligned

25. Which of the following is a way of A. Thank you for your letter dated
starting a formal letter? 26th may 2011
B. Thanks for your letter; it was great to
hear from you
C. Thank you for your letter about...
D. Thanks for dropping me a line

26. Which of these is correct closing for a A. Love,

business letter to someone you have never B. Sincerely,
met? C. Adios,
D. Cheerio,

27. When typing a block style business A. all parts of the letter, except the
letter, the block style means return address are typed at the left
margin
B. all parts of the letter, except the
salutation, are typed at the left
margin
C. all parts of the letter should be
typed at the left margin
D. all parts of the letter are indented

28. Which of these should not be present in A. The name of firm or businessman
a business letter? B. The date
C. Business jargon
D. Courteous leave-taking

29. Modern business letters are usually A. full-block style

written in B. semi-block style
C. simplified style
D. indented style

30. Which would be suitable way to A. I feel really bad about this but…
introduce some bad news in a formal way? B. I’m sorry to have to break the bad
news but…
C. I regret to inform you…
D. I’m sorry about...
32. What equipment _________ to see in A. do you like
particular? B. would you like
C. could you like
D. you like

33. The goods are packed in a _______ A. square small wooden box
B. a wooden small square box
C. a small wooden square box
D. a small square wooden box

34. Our products _____ carefully before A. are packing

dispatch. B. pack
C. are packed
D. packed

35. Which package is damaged? ____ on the A. That one package

right. B. One
C. The one
D. This

36. Goods travel ____ by air than by sea. A. faster

B. more fast
C. more fastly
D. more fast

37. The ship ____ Alexandria at 15.00 hours A. is leaving

every Wednesday. B. leaves
C. left
D. is left

38. If you are interested, we ____ a price A. are sending

list. B. send
C. sent
D. will send

39. There are ____ delays and ____ A. too many/ too many
handling of goods at this port. B. too many/ too much
C. too much/ too many
D. too much/ too much

40. I don’t think the goods will arrive today. A. So do I

____. B. Neither do I
C. I do too
D. I don’t too

41. We look forward to ____ your order and A. receiving

doing further business with you in the B. to receive
future. C. receive
D. received

42. Please find ___ our current catalogue A. enclose

and price list quoting CIF Le Harve. B. enclosed
C. closing
D. enclosure

43. We thank you for your ___ dated 12 A. order

May in which you asked about our products B. quotation
we advertised in this month’s edition. C. offer
D. enquiry

44. We would appreciate it if you ____ send A. will

us some samples. B. could
C. can
D. are table

45. We would be ____ if you could send one A. sorry

of your representatives here to give us an B. grateful
estimate. C. regretful
D. thankful

46. As a rule, our suppliers allow us to settle A. by

___ monthly statement. B. in
C. to
D. with

47. As we intend to ___ a substantial order, A. sell

we would like to know if you allow quantity B. buy
discount. C. bring
D. place

48. We will instruct our bank to open a A. favor

Documentary Credit in your ____ B. favorite
C. favored
D. favoring

49. We hope you will be interested in the A. hear from

new series, and look forward to ___ you. B. heard from
C. hearing from
D. hearing about

50. We were given your name by Chamber A. Commerce

of ____ B. Commercial
C. trade
D. business

Unit 4: Quotations & Offers

51. A free offer is made to ____ A. one buyer

B. one seller
C. many buyers
D. many sellers
52. A firm offer is made to ___ A. one buyer
B. one seller
C. many buyers
D. many sellers

53. We are glad to make you an offer ____ A. at

the following terms and conditions: B. by
C. for
D. on

54. We take great pleasure ____ offering A. to

firm until 25 March, 20 __ on the following B. of
terms and conditions: C. in
D. for

55. Thank you for your letter of 15 A. about

February, in which you asked ____ racing B. for
cycle. C. to
D. in

56. Payment is to be made ____ GBP. A. by

B. from
C. of
D. in

57. Payment is to be made ____ an A. by

irrevocable letter of credit. B. from
C. of
D. in

58. We are pleased to offer firm ____ 20 A. on

October, 20__ B. dated
C. before
D. until

59. This offer is firm ____ 20 days. A. for

B. until
C. on
D. at

60. This offer remains open for acceptance A. within

____ 15 days. B. of
C. on
D. at

61. The machines can be dispatched within A. from

6 months ____ receipt of your formal order. B. on
C. for
D. of

62. We would like to take this opportunity A. to

_____ introducing ourselves as one of B. of
leading trading company in Vietnam. C. for
D. on

63. We assure you that our goods are A. at

excellent ____ quality B. in
C. on
D. of

64. We are pleased to receive your enquiry A. to

of 14 November for tea and coffee. As B. with
requested, we have already sent you the C. by
samples ___ parcel post. D. on

65. We are pleased to make you a firm offer, A. with

which is subject to acceptance within 10 B. on
days, for 1,000 tons of rice ____ the price of C. by
USD520.00 per ton, CIF London. D. at

66. We will try our best to deliver the goods A. at

in mid November or ____ the end of that B. on
month at the latest. C. by
D. from

67. We regret that we are unable to give you A. for

a discount ____ such a small quantity. B. on
C. of
D. in

68. Payment is to be effected _____ a Bill of A. to

Lading and an invoice by an irrevocable L/C B. with
to be opened with London Commercial C. into
Bank in our favour.. D. against

69. We have receives a number of enquiries A. get

for the said goods and we regret that we are B. meet
unable to ___ your demand. C. create
D. find

70. Payment is to be made in US dollar ____ A. on

a document against acceptance basis with B. by
payment by 30-day bill of exchange. C. with
D. in

71. This offer is valid and ____ until 15th A. accept

May, 20__ B. effective
C. firm
D. final

72. Pleased find enclosed our fullest A. relax

collection for your ____ B. request
 C. reference
D. demand

73. We can offer you a price of £5,200.00 A. valid

per engine, ____ 21 days, after which the B. until
price will be subject to an increase of 5%. C. firm
D. in

74. The prices quoted are CFR Yokohama, A. additional

but are subject to a 20% trade discount off B. good
net prices. We can offer a _____ 10% dis C. more
count off net prices for orders of more than D. further
2,000 units.

75. This free offer is made without ____ on A. engagement

our part. B. responsibility
C. strictness
D. enrollment

76. We do hope, however, to have other A. do

opportunities of ____ business with you. B. doing
C. having
D. more

77. We are one of country’s leading trading A. with

company dealing ____ all kinds materials B. in
for industry such as iron ore coal, etc. C. on
D. at

78. Two set of ____ drawing are to be A. technical

shipped with the goods. B. good
C. manual
D. excellent

79. Prices quoted should be _____ to be CIF A. done

Haiphong port. B. shipped
C. understood

Unit 5: Orders

80. Please find ____ our order number A. enclose

DE01 for diesel engines B. enclosed
C. acceptance
D. acknowledgement

81. Delivery before June is a ____ condition A. good

of this order, and the Buyer reserves the B. firm
right to refuse goods delivered after that C. following
time D. first

82. Although we anticipated a higher trade A. trial

discount than 15%, we place an ___ order B. small
and hope that the discount can be reviewed C. initial
in the near future. D. additional

83. As agree you will draw on us at 30 days, A. on

document ____ acceptance, with the B. by
documents being sent to our bank, the bank C. against
for foreign trade of Vietnam, Vietcombank. D. with

84. If this trial order is met satisfactory, it is A. do

likely to lead to ____ business in the near B. further
future C. have
D. more

85. We will place ____ orders if the first A. trial

order completes to our satisfaction. B. small
C. initial
D. further

86. We are pleased to _____ the following A. get

order for diesel engines. B. refuse
C. cancel
D. place

87. We thank you for your order of 6th May, A. about

20__ _____ Vietnamese black tea HT80. B. on
C. of
D. for

88. We would like to confirm that payment A. once

is to be made by an irrevocable L/C at B. sight
_____ C. document against payment
D. document against accecptance

89. The good are to be (should be) ____ in A. made

water - proof paper and packed in cartons B. marked
C. put
D. wrapped

90. We are happy to say that the 25% trade A. much

discount is quite _______ B. little
C. bad
D. satisfactory

91. We reserve the right to ____ taking A. accept

delivery of the goods if they arrive at B. refuse
Haiphong Port after 10 January 20__ C. do
D. get

92. Your order No T75 is already on ____ A. floor

the SS Mitsu Maru, sailing from Kobe on 16 B. sale
May and arriving Haiphong, Vietnam on 28 C. board
May D. rail

93. We shall be grateful for _____ delivery A. late

as the goods are urgently needed. B. none
C. prompt
D. full

94. We are pleased to advise you that the A. sailing

watches you ordered - No. 33589/w-will be B. sail
on flight BA165 leaving Zurich at 11.00, 9 C. arriving
August, ____ Manchester 13.00. D. arrive

95. We have received with thanks your offer A. happy

dated 5 October, 20__ but very much _____ B. sorry
that we can not accept it. C. regret
D. unfortunately

96. If you decide to accept our firm offer, A. order

kindly cable your ____ B. acknowledge
C. acceptance
D. confirmmation

97. Please ____ this order and confirm that A. place

you will be able to make delivery by the B. cancel
middle of November. C. confirm
D. acknowledge

98. We thank you for your order of diesel A. cancel

engines but regret that we are unable to B. refuse
____ your order because of heavy demand. C. execute
D. place

99. We trust that you will do your best to A. confirmation

execute this order and look forward to B. shipping
receiving your ____ of dispatch. C. note
D. advice

100. The shipping documents have been A. claiming the goods

forwarded to your banked for ____ B. payment
C. presentation
D. collection

101. I ______ a computer with order A. ordered

number P 285/1 on 5th June B. demanded
C. commanded
D. asked

102. My order was ____ on 10th June A. set

B. approved
C. proved
 D. confirmed

103. It was agreed that the product would be A. delivery

____ by 10th June but by today’s date I have B. delivered
not received the product. C. send
D. dispatch

104. I therefore ____ that you deliver the A. call

product by 16th June B. invite
C. request
D. like

105. As we can not use the product, we will A. pay

demand the reimbursement of the ____ price B. purchase
of US$ 299. C. buy
D. credit

106. We would be grateful if you could A. report

remit the sum of US$ 200 to the following B. story
____ : 345100004628452. C. account
D. statement

107. The consignment will be put to one A. instructions

side until receiving your ____ B. guides
C. directions
D. sides

108. We had the cases opened and A. document

examined, and a survey _____ made by B. report
representatives from Vinacontrol in C. record
Haiphong. D. certificate

109. If you are unable to make delivery on A. supplier

1st December, we will have to cancel the B. item
order and consider other sources of ___ C. supply
D. seller

110. On ___ the container under the A. unpack

supervision of the Customs and B. wrap
representative from Vinacontrol, the C. unlock
consignment was in short and damaged D. unpacking
condition.

111. ____ you can fulfil our orders A. Unless

efficiently in the future we will have to B. If
consider changing to another supplier. C. When
D. Where

112. Some items were scratched and cannot A. with

be sold even ____ a discount, we would like B. at
to know whether you want us to return them C. by
or hold them for inspection. D. of

113. We regret that these items are ____ low A. in

quality and we will have to hold them at B. with
your disposal. C. at
D. of

114. We are writing today to ____ about the A. criticize

shipment of 100 pieces of T-shirts received B. blame
yesterday. C. complain
D. object

115. We ____ an order with your company A. placed

for 20 pieces of office desks. B. made
C. put
D. did

116. I would like ___ for the inconvenience A. sorry

that may have caused. B. apologize
C. regret
D. excuse

117. We have received your letter A. in

complaining about the consignment of B. on
trucks ___ the Invoice No G1234. C. of
D. against

118. We have sent our staff to ___ and A. take

repair the broken machine with no B. inspect
additional charge. C. look
D. see

119. Please find enclosed our credit note No A. of

C23 _____ $5.60 which is a refund for the B. in
overcharge on invoice No. L283. C. for
D. at

120. Replacements for the damaged goods A. in

have been sent ____ parcel post this B. on
morning. C. by
D. with

121. We are writing in reference to the ____ A. creation

No J 1804/4 we received from your B. product
company on 12th June. C. result
D. line

122. The sewing machine stops ___ after A. working

half an hour and won’t work again for at B. producing
least an hour. C. going
D. using
123. Under the Consumer Rights Act 2015 A. stream
the goods you ___ must be fit for purpose. B. take
C. bring
D. supply

124. As there was a ____ with the goods A. problem

you when I bought them, we would suggest B. difficulty
that we will return them to you. C. case
D. trouble

125. The machine I bought from you was A. money

seriously damaged, we would request you B. cash
give us a full ____ C. refund
D. card

126. I have ____ images of damaged items A. enclosed

to prove the case. B. surrounded
C. bounded
D. given

127. Please find enclosed a copy of the ____ A. note

in support of my claim. B. receipt
C. paper
D. tab

128. Please reply us within 14 days of ____ A. sending

this letter. B. coding
C. receiving
D. writing

129. Could you please ____ as soon as you A. return

get our complaint? B. react
C. reflect
D. respond

130. 10 pieces of T-shirts were torn and 05 A. total

pieces of short-sleeve shirts were stained, to B. sum
the ____ of US$500. C. value
D. price

131. We would be glad if you could send us A. for

the replacement ____ the broken items B. at
within tomorrow. C. in
D. by

132. We need these items to ____ our sales A. do

to our customers so we will buy them from B. take
China at your expense. C. complete
D. send

133. Thank you for your letter of 15th A. about

October ___ the damage to a consignment of B. concerning
garden furniture. C. subject
D. saying

134. Could you please ___ the goods to us, A. return

carriage forward? B. lend
C. give
D. take

135. We will send a refund by banker’s A. note

____ as soon as we receive them. B. draft
C. book
D. cheque

136. To show ____, we would offer you a A. goodwill

5% discount for your next purchase. B. emotion
C. like
D. feeling

137. I apologize for the errors which were A. done

due to a fault in our computer which has B. checked
now been______ C. confirmed
D. fixed

138. We are sure that you will be satisfied A. continuance

with the replacements and there will be no B. repetition
____ of the faults. C. same
D. another

139. I can confirm that the goods were A. manufacture

checked before they left our warehouse, so it B. workmanship
appears that the damage occurred C. shipment
during____ D. design

140. Please _____ my apologies for the A. take

inconvenience caused. B. get
C. receive
D. accept

141. I trust that this will clarify the situation, A. working

and look forward to continued good ____ B. doing
with you. C. trading
D. being

142. We would like to take this opportunity A. telling

of ______ you that to avoid delay in the B. asking
future all orders should be sent to our office C. reminding
address. D. ordering

143. Should you _____ to deliver the A. fail

product by 16th June, I will have to cancel B. succeed
the order. C. pass
D. manage

144. If you are unable to meet the delivery A. treaty

time, we will reserve our right to cancel the B. bond
______ C. relationship
D. agreement

145. We need these items to ____ our sales A. do

to our customers so we will buy them from B. complete
China at your expense. C. take
D. bring

146. We are returning the damaged items to A. replace

your store and would be glad if you could B. return
____ them C. refine
D. retell

147. We ____ to inform you that the A. wish

consignment we received yesterday was 2 B. want
weeks late. C. regret
D. like

148. We are sorry to ____ you that we are A. say

unable to accept the items delivered. B. note
C. notice
D. inform

149. The wooden crates were damaged on A. taken

the outside and looked as if they were B. handled
roughly ______ C. brought
D. sent

150. Could you please assure to make A. delivery

prompt _____ for future consignments B. transport
before we submit further orders? C. carriage
D. dispatch

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