Scribd Logo
Upload

Welcome to Scribd!

  • 198 views

    Maryland International College: School of Graduate Studies

    Uploaded by

    Martha Getaneh
    This document provides instructions for an operations management assignment for a graduate level course. Students are asked to answer 5 questions related to customer needs, service design, quality management, supply chain management, and supply chain integration. They are given 48 hours to complete the assignment and must submit their answers via email to the provided address using Word or PDF format.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content

    Maryland International College: School of Graduate Studies

    Uploaded by

    Martha Getaneh
    198 views2 pages
    This document provides instructions for an operations management assignment for a graduate level course. Students are asked to answer 5 questions related to customer needs, service design, quality management, supply chain management, and supply chain integration. They are given 48 hours to complete the assignment and must submit their answers via email to the provided address using Word or PDF format.

    Original Description:

    Original Title

    Operation-Management

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides instructions for an operations management assignment for a graduate level course. Students are asked to answer 5 questions related to customer needs, service design, quality management, supply chain management, and supply chain integration. They are given 48 hours to complete the assignment and must submit their answers via email to the provided address using Word or PDF format.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    198 views2 pages

    Maryland International College: School of Graduate Studies

    Uploaded by

    Martha Getaneh
    This document provides instructions for an operations management assignment for a graduate level course. Students are asked to answer 5 questions related to customer needs, service design, quality management, supply chain management, and supply chain integration. They are given 48 hours to complete the assignment and must submit their answers via email to the provided address using Word or PDF format.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    Maryland International College

    School of Graduate Studies

    Operation Management (Code: MBA- 751)

    Instructor: Dr. Gashaw T. (Asst. Prof)

    August 13, 2021


    ----------------------------------------------------------------------------------------------------------------

    Name…………………………… ID No…………………….

    General Instruction

    1. Write your Full name and ID number


    2. Please read the questions carefully and attempt all the questions.
    3. Total Mark: 50%
    4. Use your own words to answer the questions. Don’t copy and paste.
    5. Answers which are found to be identical will be automatically dis-qualified.
    6. Brief, direct, and complete answers are required for full marks.
    7. Use PDF or Word format or Good Handwriting (the Handwriting must be
    scanned and submitted by the email) to submit your answer.
    8. You are expected to work for 48 hours i.e., from Friday 6:00 PM (August 13/2021)
    - Sunday 6:00 PM (August 15/2021).
    9. Your answer should be submitted via [email protected]
    Instruction: Read the questions below carefully and attempt all questions
    accordingly.
    1. Discuss the mechanisms used in your organization to know customer needs and how your
    organization satisfy customer needs better than competitors.
    2. Critical evaluate the service design process of your organization. Besides, discuss the
    influence of marketing, finance, human resource and other operational departments on
    service design.
    3. Critically discuss the role of total quality management on improving customer satisfaction by
    applying six sigma principles.
    4. Discuss with examples the role of supply chain management to achieve organization mission,
    vision and core objectives.
    5. Critically evaluate challenges of Supply chainintegration (internal integration, forward,
    backward andhorizontalintegration) in your organization.

    You might also like