HRM MCQ Full Syllabus

need more
MCQ ON HRM. If
FOR
MBA
SECOND SEMESTER
1
Chapter 1. Human Resource Management (HRM) people.
A Competency
1. Who has introduced the ‘seven point
plan’ for taking the best interview B Efforts
method?
C GQuality
A Milton L. Blum D Hard work
B F.E. Burt 4. Period in which people learn how to de-
velop new roles is called
C GProf. A. Rozars
A exploration stage
D Fillipo
2. ‘Rege Committee’ is related to B growth stage
A GWorking conditions in Indian In- C midcareer crisis sub stage
dustry
D Gdecline stage
B Social security in Indian Industry 5. Which of these is the purpose of recruit-
ment?
C Individual differences in Indian In-
dustry A Make sure that there is match between
cost and benefit
D None of the above
B GHelp increase the success rate of the
3. Competitive edge comes from the of selection process by reducing the number of
visibly underqualified or over qualified job
applicants.
C Help the firm create more culturally

diverse work - force
D None of the above
6. A person who has ultimate control over
the affairs of the factory under the Facto-
ries Act, 1948 is called
A GOccupier
B Manager
VERY VERY IMPORTANT FOR EXAM.

C Chairman
D Managing Director
7. In a career development focus, informa-
tion about individual interests and
preferences is a part of
A training and development
B performance appraisal
C recruiting and placement
D Ghuman resource planning

8. Ethical challenges may arise on account of
A Failure of personal character,
conflict of personal value& organisational
goals and conflict of organisational goals
and social values
B Hazardous but popular products
C GBoth (A) and (B)
D None of the above
9. A process of making workers highly
skilled, with help of on job training and
formal learning is
A job rotation
B off the job training
C job instruction training
D Gapprenticeship training
10. In quantitative measure, employee’s
turnover and training hours, called
2
Do you know?
A Ghuman resource metrics A Ghuman process intervention
B evidence based management
B techno structural
C high performance work system interventions C strategic
D competitive advantage intervention
11. Which of the following is the area from
D HRM interventions
which applicants can be recruited?
16. Sabbatical leave, funeral leave, jury duty
A Employment Lines and vacations are examples of
B Employees’ Association A optional pay benefits
C GLabour Market B unemployment pay benefits

D Labour Schemes C compensation law benefits
12. Which one of the following is NOT the D Gsupplemental pay
advantage of Workforce Diversity?
benefits
A Increased creativity and flexibility 17. The role of the organisation in career
B GDecreased problem-solving skills planning is to introduce& strengthen
systems to ensure of employees
C Multiple perspectives
A GCareer progression
D Greater openness to new ideas B Self development
13. Which is a step of job description?
C Economical Development
A List of jobs to evaluated
D Skill enhancement
B Review of job description 18. Diagrams and charts available to guide
workers at job site, considered as
C Interview with supervisor
A job rotation
D GAll of the above
B job training
14. Reporting relationships and working
conditions related to a job is stated in C Gjob aid
A Gjob descriptions D programmed learning

B job analysis 19. UNIDO preparatory meeting on the
“Role of Women in Industrialisation in
C job specifications De- veloping Countries” held in February
1978. Identified constraints, which hinder
D Both A and C women from participating in industrial ac-
tivities. The meeting was held at
15. Formulating ‘SMART’ performance train-
ing objectives are a part of A GVienna
B New
Delhi C
Geneva
D Mexico City
Do you know? 3
Chapter 1. Human Resource Management (HRM)
20. Which one of the following is not a deci- A exploration stage

sion role identified by Henry Mintzberg
B Ggrowth stage
A GThe spokesperson role
C establishment stage
B The Entrepreneurial role
D maintenance stage
C The Disturbance handler role 26. What is the procedure in which an em-
ployer and a group of employees agree to
D The Resource allocator role
the conditions of work?
21. Kind of arbitration, which is also known as

A Dispute settlement
contract interpretation arbitration is
B GCollective bargaining
A binding arbitration
C Industrial democracy
B non-binding arbitration
D None of the above
C interest arbitration
27. In ‘HRD’ scorecard scales, scale 1 repre-
D Grights arbitration sents
22. The policy of introducing “New Blood” is A moderate maturity level
A Stereotypic B Gleast maturity level
B Bureaucratic as well as redtapic C highest maturity
C Innovative and challenging, making level D all of above
the corporate dynamic 28. Which metric indicates the cost of health
D GInnovative, challenging, but often care per employee by providing the per
resisted capita cost of employee benefits?
23. Who has called the POSDCORB A HR expense factor
‘folklore’?
B human capital ROI
A Michael Poole
C Ghealth care costs per employee
B GHenry Mirzberg D human capital value added
C Rosemary Stewart 29. Which of the following is an outcome of
collective bargaining?
D Michael Armstrong
A GConsent Award
24. First step in planning process is to
B Arbitration
A GSet an objective
B Evaluate alternatives Award C Award
C Determine strength and weaknesses of Tribunal

D Award of Labour Court
D none of above
30. The sixth step of the SHRM application
25. Stage in which a person develops a self- tool is to evaluate the plan against
concept is called success criteria. During this stage it is
important to note:
4
Do you know?
Athe positive effects of the the compensation practices are appropri-
actions implemented ate, and if jobs are designed correctly
B the negative effects of the 34. Planning function of management

actions implemented process involves
A Developing employees
C the failures that resulted
from the implementation of B Evaluating performance
the plan
C Establishing departments
D Gthe positive& negative

effect of the actions D GEstablishing goals
implemented
35. Sensitivity training method is a part of
involves a one to one discussion be-
tween the participant and administrator. A GVestibule training method
A GCounselling B Off-the-job training method
B Training
C On-the-job training method
C Motivation
D None of the above
D All of the above
32. Process through a person comes to know 36. HRM is amalgam of
about self-skills, interests and motivation
is called A Job analysis, recruitment and selec-
tion
A career
B Social behaviour and Business Ethics
B career management
C GOrganisational behaviour, personal
C Gcareer planning management and industrial relation
D career development D Employer and employes
33. The critical role of the SHRM Application 37. Which are not related to firm’s existing
Tool is to’ business in adding new product lines ?
A Outline techniques, frameworks, A related diversification
and six steps that must be followed to effec-
tively implement change in an organisation. B Gconglomerate diversification
B GDevelop a better strategic manage- C diversification
ment process to deal with the dynamic
changing environment today’s organisations D all of above
face. 38. Which country uses the graphology test
C Identify and assess a narrow group of to select candidates?
actions and plan how the organisation can A GUnited States
overcome resistance to change.
B Germany
D identify if the organisation ’has
enough staff, if the staff heed training, if C China
D India
Do you know? 5
Chapter 1. Human Resource Management (HRM) 39. Union leaders at different levels& at feder-
ations are elected on
A Gdemocratic principle
B political considerations
44. Formal procedure, in which job termi-
C employer?s recommendation nated person is counseled and trained,
to secure a job position by teaching self-
D seniority basis
appraising techniques is classified as
40. The procedure for determining the duties
and skill requirements of a job and the A termination interview
kind of person who should be hired for it
B Goutplacement counseling
is
A GJob analysis C exit interviews

B Job design D subordination interviews
C Job recruitment 45. Which one of the following contains the

phases of organizational development ar-
D Job description ranged in sequential order?
41. Comparison of on-the-job behavior A Entry into the organization, diagno-
before and after training programs can be sis, culture building and interventions
classified as
B GEntry into the organization, diag-
A measuring reaction nosis, interventions and culture building
B measuring learning C Entry into the organization, culture
C Gmeasuring behavior building, diagnosis and interventions
D measuring results D Entry into the organization,

interventions, diagnosis and culture
42. Online career development workshops
building
are one of method of
A Gcareer management 46. When constructing the ad, it is important
to consider how to best
B appraisal management
A GAttract attention to the advertise-
ment
C performance management
B Get right candidate
D employee development
43. ‘T-group’ suggests that participation C How will be the profit
should be
D The candidate reach in profit
A Gvoluntary
47. Why might there be some difficulty in
B involuntary identifying and applying the Best-
practice approach to HRM in
C in-house development
Organisations?
D lifelong learning A GBecause the best-practice approach
tends to be resource- intensive
B Because there is much variation in
the literature and empirical research as to
what constitutes best-practice
C Because the best-practice approach
would not fit the cost-reduction driven
6
Do you know?
strategies favoured by many in short-terms
economies. 53. Who introduced the concept of quality
circles in India?
D Because the best-practice approach
does not emphasize the individual busi- A P. V. Rao
ness context B GS. R. Udpa
48. What does “TCN” stand for
C Udai Pareek
A host country national
D Dharani P. Sinha
B expatriates
54. A method, executive’s strengths and weak-

C home country national nesses are being questioned by external
consultant, known as
D GThird country national
A behavior modeling
49. Compulsory collective bargaining was
advocated by: B role playing
A G.L. Nanda C in-house development center
B Khandubhai Desai D Gexecutive coach
C GV.V. Giri 55. The benefit of paraphrasing in Employee
Appraisal is that it
D Jagjivan Ram
50. ‘coaching’ and ‘mentoring’ require A Suggests interest and active listening.
A analytical skills B GClarify and convey to the rater

that you are listening actively.
B logical skills
C Shows that you are trying to under-
C interpersonal skills stand the emotional aspect of the work
place.
D GBoth A and C
D All of the above.
51. Which one is not the technique of person-
ality measurement? 56. Most people who are classified as nontra-
ditional workers are
A Projective Technique
A contingent workers
B Word Association Technique
B Gindependent contractors
C GRaven’s Progressive Matrices
C job sharing
D Sentence Completion Technique
52. Grapevine is a type of D working multiple jobs
57. The division of the total task to be per-
A Formal Communication
formed into a manageable and efficient
B GInformal Communication unit is
C Written Communication A GA job design
D Lateral Communication B A job specification
Do you know? 7
Chapter 1. Human Resource Management (HRM) D A job description
58. Arrange the following steps in OB Mod in
C A job analysis their right sequence:
I. Identification of behavioural contin-
gencies
II. Measurement of the behaviours A Acquiring Employees
III. Identification of performance related
behaviours B Training Employees
IV. Evaluation of performance improve- C Appraising and Compensating Em-

ment ployees
V. Development and implementation D Gall of above
of intervention strategy
62. Identify the correct definition of
Industrial Relation?
A I, III, II, V, IV

A Relation between or among human
B III, I, II, IV, V being
C I, IV, III, II, V B Relation between employer and em-
ployees
D GIII, II, I, V, IV
C Relation between parties in employ-
59. Off the job training does not include: ment context
A Role playing D GCollective relationship between
management and trade union.
B Lecture method
63. Process of establishing pay rates includes
C GCoaching an ensuring is called
D Conference or discussion A internal equity
60. is the process of acquiring, train- B external equity
ing, appraising, and compensating em-
ployees, and attending to their labor rela- C procedural equity
tions, health and safety, and fairness con-
cerns. D Gall of above
A GHuman Resource Management 64. In talent management end to end process,
performance management leads
B Labor Relations
A succession planning
C Industrial Psychology
B compensation management
D Organizational Behavior
C Glearning management systems
61. ‘Human Resource Management’ is process
of D e-recruiting
65. A validity test that contains a fair sample
of performed tasks in actual job is called
A criterion validity
B Gcontent validity
C Score validity
D Both A and B
8
Do you know?
66. People should be regarded as assets A GUnprepared type of interview
rather than variable costs was
emphasised in B Unstructured interview
A Public Administration C Unconditional interview
B Personnel Administration D None of the above
C Personnel Management 72. Level of trust reflects mentor’s
D GHuman Resource Management A professional competence

67. Two basic issues to address in training B consistency
evaluation are
A design of evaluation C ability to communicate
D Gall of above
B the things to measure
73. A person who is citizen of the country
C in-house development where MNC is headquartered, but work-
ing in another country with the same
D GBoth A and B company is called
68. Defining factors to be compared is in-
cluded in A Host Country Nationals
A Gselection of compensable factors B Trans Country Nationals
B selection of intuitive factors
C Third Country Nationals
C selection of logical factors
D GParent Country Nationals
D selection of comprehensive factors 74. Which of these is the most important exter-
69. Recruitment is widely viewed as a ? nal factor governing recruitments?
A Gpositive process
A Sons of soil
B negative process
B Labour market
C positive as well as negative process
C Unemployment rate
D none of the above processes
D GSupply and demand
70. HR managers are generally the
75. Job Evaluation criterion comes from
managers:
A Job manual
A Line
B Middle B Job duration
C GStaff C Job description

D Top D GJob specification
71. When an interviewer asks the questions 76. Stage in which people develop new roles
to the candidate according to the response such as confidantes of younger people is
received from him and the questions called
asked are not pre-determined in such an
interview, it is called
Do you know? 9
A exploration stage
B growth stage
A Gmeasuring reaction
C midcareer crisis sub stage
B measuring learning
D Gdecline stage
C measuring behavior
77. People who have an artistic personality
often chose career of D measuring results
A Gadvertising executives 82. An organized effort by union members to
B school administrators exert pressure on company by pressuriz-
ing customers, shareholders, directors

C investment managers and creditors is called
D credit managers A wildcat campaign
78. Which of the following is an invisible B impasse campaign

part but a powerful template that shapes, C Gcorporate campaign
what happens at the workplace?
D picket campaign
A GOrganisational culture
83. Types of interventions to overcome effect
B Organisational climate of impasse, included
A fact finder
C Organisational structure
B arbitration
D Organisational dynamics
79. Salary compression is a result of C mediation
A monetary funds D Gall of above

84. Which of the following refers to analysis
B interest rate of handwriting to determine writer’s
C Ginflation basic personality traits?
D deflation A Kinesics
80. Which of the following is not a labour B Polygraphy
legislation?
C GGraphology
A Factories Act
D None of these
B Minimum Wages Act 85. Job Evaluation is carried on by
C Equal Remuneration Act A GGroups
D GUntouchability Abolition Act B Individuals

81. Evaluation of trainee’s reactions to a C Both (A) and (B)
training program is classified as
D None of the above
86. The biggest problem facing e-HR is
the ?
10
Do you know?
A rarity of HR
91. Name the Author of Equity Theory of
B diversity of HR Mo- tivation.
C Gsecurity of HR data A Blake& Mouton
D sustainability of HR B Strube& Garcia
87. Kind of pension plan which follows a for- C GStancy Adams

mula to determine retirement benefits is D Albert Bandura
classified as
92. HRM is concerned with

A Gdefined benefit pension plan
A Worker
B defined contribution pension plan
B Industrial relation
C defined noncontributory pension
plan C Field Staff
D deferred contribution pension plan D GAll employees

93. Category which is not included in
88. Performance rating as good or bad on nu-
‘organizational development’ is
merical rating scale is called
A techno structural
A critical incident method
B strategic applications
B forced distribution method
C human process
C Gbehaviorally anchored rating scale
D paired comparison method D Gconsolidation of gains
94. One who issues orders in chain of com-
89. Retired officers of Indian Army are re-
mand outside their department is
cruited by real estate firms is an example
of A staff managers
A phased retirement B Gline managers
B flexible work C finance manager
C Ghonoring experience D both A and B
D modifying selection procedure 95. The following is (are) included in salary
90. Persistent failure for performing duties to survey.
meet job standards is categorized as A Average salary
A unsatisfactory satisfaction B Inflation indicators
B insubordination C Salary budget averages
C Gmisconduct
D GAll of the above
D lack of qualifications 96. Which of the following have/has proven
to be a particularly good predictor for
jobs that include cognitively complex
tasks?
Do you know? 11
A Gintelligence tests
B integrity evaluations
A The personality of the candidate.
C work sampling
B GThe degree ’of fit between the appli-
D behavioral assessment cant and the demands of the job.
97. One of the external sources of C His/her age.

recruitment is
D Physical attributes
A Retired managers and employees
102. A company’s ‘HR’ department can
B GDependents of deceased create an advisory relationship through

employees
A line authority
C Gate hiring
B Gstaff authority
D None of the above
C hiring authority
98. In Lewin organizational change process,
‘communication of shared vision’ is D all of above
A unfreezing stage 103. Types of strikes include
B moving stage A economic strike
C Grefreezing stage B sympathy strike
D all of above
C wildcat strike
99. Ranking of job, based on difficulty is
D Gall of above
A job description
104. For an occupation of farming, best
B job specification classified personality orientation can be
A Grealistic orientation
C job evaluation
B investigative orientation
D Granking method
C social orientation
100. Occasional incentives such as bonuses,
sales prizes are mostly paid with the D artistic orientation
A salary plan 105. ‘praise’ and ‘expression of approvals’ in
form of program are best classified as
B Gcommission plan
A Gsocial recognition program
C combination plan
B performance feedback
D proportionate plan
C fixed premium
101. The interview is used as a method for
determining : D financial awards
106. The Ranking method is best suited for
12
Do you know?
A Complex organizations
111. Quantitative performance measures
B Large organizations used by human resource managers to
assess operations are called
C GSmall organizations
A ratios
D Any of the above
B benchmarks
107. Meaning of ‘direction sharing’ is
C Gmetrics
A communicating line authority
D grades

B staff authority 112. are a useful tool for determining
why employees are leaving an organiza-
C Gcommunicating company’s tion.
higher- level goals
A Government labor reports
D communicating future HR policies
B GExit interviews
108. The thorough& detailed study
regarding jobs within an Organisation is C Benchmarks
represented by; D HR portals
A GJob analysis 113. Adding ‘incentives’ to job is included in
B Job description A intrinsic motivation
C Job specification B Gextrinsic motivation
D Job evaluation C outsourced motivation
109. Comparison of fairness between sales D in-house motivation

manager and production manager job 114. Involuntary termination of job of em-
pay rates, is an example of ployee is classified as
A collective equity A procedural termination
B primary equity B Gdismissal

C descriptive termination
C secondary equity
D distributive termination
D Ginternal equity 115. Which of the following decreases group
110. Situation, subordinates collude to rate cohesiveness?
high with each other, known as A GLarge group size
A Glogrolling B Frequency of interaction
B dialog rolling C Agreement on group goals
C up rating D All of the above

116. Recruitment and selection involves the
D lenient/strict tendency following except
Do you know? 13
Chapter 1. Human Resource Management (HRM) B Completing application form by ap-
plicants
A Building a pool of candidates C GReduction of the work force
D Employment planning and forecast-
ing
117. Who advocated the theory Z? A Gindividual pay plan
A John Galbraith B group pay plan
B Jerdee and Caroll C extrinsic rewards
C GWilliam Ouchi and Price D intrinsic rewards

D Douglas Murray McGregor 121. Lawyers are tend to be classified as per-
sonality type of
118. The field of HRM was founded on the
idea that the competitive advantage of A social

the organisation relies on the following
sources of capital: B non artistic
A cultural, human and system capital C investigative
B Gsocial, cultural and human capital D Genterprising

122. New performance ‘appraisal systems’
C organisation relies on the ,following and incentives usage is part of
sources of capital
A mobilize commitment
D cultural, human and source capital
B consolidation of gains
119. Arrange the following steps involved in
establishing a career development system C creating guiding coalition
in proper sequence:
D Greinforcement of new programs
I. Vision
123. An employee is rated high in perfor-
II. Needs mance appraisal because of ‘religion’, is
III. Action plan an example of
IV. Results A lenient/strict tendency

B Gbias
A IV, III, II, I
C central tendency
B GII, I, III, IV
D different tendencies
C II, IV, I, III
124. The Integrated System Model of
D III, I, II, IV Strategic Human Resource Manaqement
acknowl- edges the existence within the
120. ‘piecework’ pay plan is often called organisation of ?
A multiple cultural and strategic envi-
ronment
B Gmultiple stakeholders
C multiple recruitment integrated sys-
tem
D multiple structural organisations
14
Do you know?
125. Which of the following factors
connected with working conditions? A skills
A Work environment B efforts and responsibility
B Security and opportunity to rise C working conditions
C Fair wages D Gall of above

131. The goal of HRD system is to develop
D GAll of the above
A The capabilities of each employee as
126. ‘market saturation’ can be best classified an individual.
as

B The capabilities of each individual
A potential opportunities in relation to his or her present role.
B Gpotential Threats C The capabilities of each employee in
C potential Strengths relation to his or her expected future
roles.
D potential Weaknesses
D GAll of the above
127. An availability of new talent manage-
132. a/an is a plan or programmes
ment information system is a key driver
to motivate individual or group perfor-
of
mance.
A phased retirement A GIncentive scheme
B career management B Promotion scheme
C Gtalent management C Reward

D modifying selection procedure D None of the above
128. Large inventories can be best classified 133. Strategy employees use to seek, for per-
as sonal enrichment and greater
convenience is
A potential opportunities
A promotions
B potential Threats B Gtransfers
C potential Strengths C reality shock
D Gpotential Weaknesses D formal training

129. Strategy to understand problem and to 134. From employer’s point of view, talent
formulate hypothesis is called management is also known as
A Gplanning A phased retirement

B Gcareer management
B preparation
C talent management
C follow-up
D modifying selection procedure
D compensating employees 135. Behavioral factors affecting job design are
130. An ‘Equal Pay Act’ emphasizes compens- ?
able factors are such as
Do you know? 15
A Autonomy
B Diversity
C G2, 1, 4& 3
C Feedback
D 2, 4, 1& 3
D GAll of the above 139. The process of determining the tasks
136. According to business perspective, em- that make-up a job and the skills, abilities
ployees carrying sign language in depict- and responsibilities needed to perform
ing their concerns, regarded as the job is called
A GJob Analysis
A strike

B Job Enrichment
B Gpicketing
C boycott C Job Description
D impasse boycott D All of the above

137. Distributive bargaining may be explained 140. Neutral party who negotiates issues in
as agreement dispute, makes a reasonable
settlement by giving public recommenda-
A Bargaining wherein both parties are
tion is classified as
willing to negotiate over wages, hours and
conditions of employment. A mediation
B GBargaining that focuses on convinc-
B impasse
ing the other party that the cost of dis-
agreeing with the proposed terms would be C Gfact finder
very high.
D arbitration
C Bargaining that focuses on convinc-
ing the other party that the benefits of 141. Bankers are best classified in a personal-
agreeing with the proposed terms would be ity type of
very high. A realistic orientation
D None of the above.
138. Identify the correct sequence of the steps
of grievance procedure required to be fol- C social orientation
lowed for the grievance handling
D Gconventional orientation
1. Departmental Manager 142. Unstructured interview is also called
2. Immediate Supervisor A non directive interview
3. Arbitration B Gdirective interview
4. Trade Union’s intervention
C both A and B
A 1, 2, 3& 4
D none of above
B 2, 3, 1& 4 143. People who chosen careers having more
structured activities is classified as
16
Do you know?
A realistic orientation
A I and II
B investigative orientation B I, II and III
C social orientation C GI and III
D Gconventional orientation D I, II and IV
144. Which principle of management is vio- 148. The first step in the e-selection process is
lated by matrix organisation structure?
A consider how the various new stake-
holders and clients will use the system

A Division of Labour
B Unity of Direction B train the employees that will be re-

sponsible for the administration of the pro-
C GUnity of Command cess
D None of the above C Gdraw-up a flow chart of the
current assessment process
145. An integrated group of activities to
bring about a change is known as D draft the desired flow process that
will result from the E-selection process
A GOrganisation development
149. The following is (are) the key compo-
B Interventions nents of a business process Re-
engineering programme?
C OCTAPACE
A Product development
D Collaborative culture
B Service delivery
146. Comparing quite dissimilar jobs such as
nurses to technicians is best classified as C Customer satisfaction
A Gcomparable worth D GAll of the above
B incomparable worth 150. ‘cooperative union-management
projects’ is an example of
C definable worth
A human process intervention
D indefinable worth
B Gtechno structural interventions
147. Consider the following punishments in
C strategic intervention
disciplinary actions:
D HRM interventions
I. Warning
151. Grouping of jobs on basis of skills and
II. Demotion physical efforts is called
III. Censure A rank jobs
IV. Dismissal
B grades
Which of the above fall under minor pun- C Gclasses
ishment?
D columns
Do you know? 17
Chapter 1. Human Resource Management (HRM) completing several years is an example of
A financial awards
152. Loyalty awards given to employees, for
B Gnon-financial rewards
C non-motivating rewards 157. An enquiry that is conducted afresh be-
cause of the objections raised by alleged
D appraisal award
employee is called
153. Exit Policy primarily emphasises in the
broad sense, for policy makers as A GDe-novo enquiry
A GRetiring people and rehabilitating B Ex-parte enquiry

them
C Domestic enquiry
B Bringing new blood to the
Corporate D None of the above

158. Stage, in career management that spans
C Removing employees roughly between 24 to 44 and heart of
D Down sizing people’s career is
154. A broad statement of the purpose, A stabilization sub-stage

scope, duties and responsibilities of a
particular job is B trial sub stage
C Gestablishment stage
A Job specification
D maintenance stage
B Job description
159. Competitive strategy is for
C GJob analysis A departmental strategy
D Job design B Gbusiness unit
155. Validity of structured interviews is
C none of above
A Ghigh
D all of above
B low
160. Use of data, facts, analytics and evaluated
C moderate research for making decision is
A GEvidence based HRM
D none of above
156. Ten ‘C’ model of HRM architect was ad- B High performance work system
vanced by C Both A and B
A Katz and Kahn D none of above
B GAlan Price 161. People who are often executives of
cham- ber of commerce, are classified in
C Chester I. Bernard
personality type of
D Max Weber
A non enterprising
B Genterprising
C social
D investigative
18
Do you know?
162. In a career development, establishing
career plans is a/an C High performance management
model
A Gindividual role
D Low performance Management
B managerial role model
167. Human resource managers generally ex-
C employer role ert within the human resources de-
partment and outside the human re-
D line manager’s role
sources department.

163. Which of the following labour legisla-
A Gline authority; implied authority
tions in USA made unions more powerful
than management? B staff authority; line authority
A GWagner Act C line authority; staff authority
B Taft-Hartley Act
D functional control; authoritarian
C Narris-Le Guaradia Act control
168. In a career development focus, addition
D Landrum-Griffin Act of development plans is a part of
164. The interview in which pressure is
A training and
deliberately put on the applicant is
known as development B
A Non-directed interview Gperformance appraisal

B Directed interview
D compensation and benefits
C Patterned interview
169. In surveying market, a way to know what
D GNone of the others are paying, known as
above A Gsalary survey

165. Model for organizational is introduced by B market survey
A Maslow Abraham C equity survey
B Sigmund Freud D motivation survey
C GKurt Lewin 170. The number of subordinates a superior
can effectively handle is called
D both A and B
166. Creating an environment that facilitates A Organising people
a continuous and. Two-way exchange of B GSpan of control
information between the superiors and
the subordinates is the core of C Direction
A GHigh involvement management D Coordination

model
171. The measures the rate at which
B Low commitment management employees leave the company.
model
Do you know? 19
A turnover costs
B Gturnover rate
C time to fill 177. In job classification, group which con-
tains similar jobs is called
D cost per hire
A Gclasses
172. In career development focus, an individ-
ual development plan is part of B grades
A Gtraining and development C rows
B performance appraisal D columns
C recruiting and placement 178. Developing characteristics of people

needed to run business in .
D human resource planning
A Short term
173. The term procurement stands
for A Grecruitment and B Medium term
selection B training and C GLong term
development D Any of the above
C pay and benefits 179. Moving employees from one job to an-
other in a predetermined way is called
D health and safety
174. The other name of Sensitivity Training A GJob rotation
is
B Job reengineering
A Brainstorming
C Work mapping
B GT-Group Training
D Job enrichment
C In-basket Exercise
180. “Work-Diversity” by nature, does not
D Managerial Grid Training go against Ethics. But an executive
175. People who choose medical profession assistant while getting transferred from
is an example of “stores” to “dispatch” section created
turmoil in the office. He is
A conventional personality
A Most ethical in his deal
B non-conventional personality
B GFully against work ethics
C Ginvestigative personality
C He is workoholic
D non investigative personality
176. Recruitment is concerned with D A Rigid employer, hard nut to crack
181. Pay plan is based on influence-able com-
A Getting applications
petencies for companies to focus on
B Selecting the right candidate A Gperformance management process
C GDeveloping a pool of job candidates B high performance work system
D None of the above
C less performance work system
20
Do you know?
D quantitative job evaluation
A unhygienic
182. Advertisements through newspapers,
TV, radio, professional journals and mag- B DE motivators
azines are methods of recruitment C Ghygiene factor
A Direct D extrinsic factors
B GIndirect 187. Which of the following is not a traditional
method of organisational development?
C Third-party

A Managerial grid
D E-recruitment
183. Focus on career development, tuition re- B Survey feedback
imbursement plans are part of
C Sensitivity training
A training and development D GProcess consultation
B performance appraisal 188. In , the interviewer uses pre-set
standardised questions which are put to all
C recruiting and placement applicants.
D Gcompensation and benefits A Unstructured interview
184. is defined as the record of outcomes
B Behavioural interview
produced on a specific job function or ac-
tivity during a specific time period. C GStructured interview
A GPerformance D Mixed interview
B Work function 189. An Edward Deci’s motivation theory ex-
plains the
C Evaluation
A Gextrinsic rewards causes detraction
D None of the above
B intrinsic rewards causes detraction
185. Negotiations are an important aspect of
the collective-bargaining process. What do C extrinsic rewards causes motivation
they ensure?
D intrinsic rewards causes motivation
A That conflict is always resolved. 190. The Managerial Grid was given by
B That there is an agreement between A Kurt Lewin
all parties involved.
B Rensis Likert
C It achieves a set of lasting agreements.
C GBlake and Mouton
D GThat conflict is contained within
manageable boundaries. D Hersey Blanchard
186. According to Herzberg, job salary and 191. The human resource management func-
incentives are classified as tions aims at ?
Do you know? 21
Chapter 1. Human Resource Management (HRM) possess, adequate capital, tool equipment and
material to perform the job successful
A ensuring that the ‘human resources B Ghelping the Organisation deal with its
employees in different stages of employment
C improving an Organisation’s credit-
worthiness among financial institutions C Assessing future demand
D Ensuring financial& Marketing Sta- D Assessing future supply
bility
196. The three important components in align-
192. Which of the following is (are) the HRD ing business strategy with HR practice:
score card?
A GBusiness Strategy, Human Re-
A HRD systems maturity score source Practices, Organisational Capabili-
ties
B Competency score
B Marketing Strategy, Human Resource

C HRD competencies systems Practices, Organisational Capabilities
maturity score
C Business Strategy, Human Resource
D GAll of the above Practices, Organisational structure
193. The following system combines the
superior and self evaluation systems? D Marketing Strategy, Human Resource
Practices, Organisational structure
A Graphic rating scale 197. The area from which applicants can be re-
cruited is
B Forced choice
A Job agencies
C Essay evaluation
B GLabour markets
D GManagement by Objective
194. Aligning of skills, training and perfor- C Employment lines
mance to have a successful career is also D Labour unions
known as
198. Process of attracting, selecting, training
A phased retirement and promoting employees through a par-
ticular firm is called
B career management
A phased retirement
C Gtalent management
D modifying selection procedure B preretirement counseling
195. The first step in the human resource plan- C Gtalent management
ning process is D modifying selection procedure
A Preparing a job analysis 199. Which pay is one of the most crucial pay
given to the employee& also shown in
B GForecasting future human the pay structure?
resource needs
A GPerformance
B Strategic
C Bonus
D Commission
200. Which one is not of Michael Porters five
force model of industry analysis?
22
Do you know?
A Threat of new entrants
A mission statement
B Substitutes B strategic goals
C Intensity of rivalry among existing C Gvision statement
players D none of above
D GCost leadership 205. Which one is not a part of M.C. Kinsy’s 7’s
frame work?
201. ‘OCTAPACE’ - the concept for study of
organisational climate was developed A Skills

by
B Strategy
A Peter F. Drucker
C Structure
B Peter Segne D GStandards
C GUdai Pareek 206. Which of the following is not a factor of
emotional intelligence?
D Dharni P. Sinha
A GThinking without feeling
202. Addition of new product lines in a com-
B Emotion
pany is
A Gdiversification C Reason
B vertical integration D Ability

207. When rating of employee trait biases its
C horizontal integration performance on other traits, it is called
D geographic expansion A Ghalo effect
203. Arrange the following stages of group B Deja vu effect

dynamics in right sequence: C narrow effect
I. Norming D none of above
II. Performing 208. Which of the following is Central
Organi- zation of Workers?
III. Storming
A United Trade Union Congress
IV. Forming
B Trade Union Co-ordination Centre
A GIV, III, I, II C Indian National Trade Union
Congress
B I, II, III, IV
D GAll of the above
C IV, III, II, I 209. Line managers respect the knowledge hu-
man resource managers have in areas such
D III, IV, II, I
as testing and affirmative action. Conse-
204. Intended directions and actions are stated quently, human resource managers can
in influence line managers through
Do you know? 23
Chapter 1. Human Resource Management (HRM) A line authority
B functional control
C Gimplied authority
D explicit authority C employer role
210. The following are some of the ways that D line manager
human resources can benefit through 213. Employees’ inability to perform
electronic systems, except assigned task is classified as
A online recruiting can eliminate paper- A misconduct
work and speed up the hiring process
B Glack of qualifications
B online learning can slash travel costs C unsatisfactory satisfaction
and make training available anytime any-

where D insubordination
C Gworking online can reduce the re- 214. A technique, in which trainees are
sistance sometimes experienced from em- shown films on management techniques
ployees is called
D online retirement planning can help A Gbehavior modeling
employees map out their future while re- B role playing
ducing questions and paperwork for HR
211. Assertion (A): Performance Appraisal C in-house development center
cannot be error free and unbiased. D Both A and B
Reason (R): The Appraisal Methods are
covertly influenced by human judgement 215. Which one of the following is not a func-
which may be vitiated by inter-personal tion of the Personnel Department?
discrim- inatory impulses. A Grievance Handling
A Assertion (A) is right, Reason (R) B GQuality Management
is wrong.
C Manpower Adjustment
B Assertion (A) is wrong, Reason (R)
is right. D Employment Activities
C Reason (R) does not subscribe to the 216. ‘Seed Plot’ is a latin word which mean
Assertion (A). A Mentoring
D GBoth Assertion (A) and Reason (R) B Planning
are right, and Reason (R) validate Asser-
tion (A). C GSeminar
212. In career development, seeking out D Training
information for career is included in 217. Protection available, against wrongful
A Gindividual role discharge of employees from
organization is classified as
B manager role
A statutory exceptions
B common law
exceptions C public policy
exceptions D Gall of above
24
Do you know?
218. Which of the following is not a method
of dealing with resistance to change? 223. Ways of direct financial payments are
A Gincrements based on time
A Participation
B increments based on piecework
B Facilitation and Support
C increments based on overtime
C GCoercion and Punishment
D Education and Communication D increments based on occupations
219. In a re-engineering programme, when a 224. Data of benefits like employees

process changes so does the of the insurance and other fringe benefits can be
concerned employee. collected through
A Designation A benchmark surveys

B GJob profile B Gsalary surveys
C Qualification
C primary survey
D Job experience
D secondary survey
220. Method of keeping and reviewing, record
of employees’ undesirable behavior at 225. Kind of union security, in which
different time intervals is employees are not member of union ,but,
pay dues of union, classified as
A Gcritical incident method
A closed shop
B union shop
C alternation ranking method
C Gagency shop
D paired comparison method
D preferential shop
221. Which one is not a part of McKinsy’s
7‘s’ framework? 226. Job analysis produces which of the fol-
lowing, regardless of the technique used?
A Systems
A Benchmarks
B Strategy
C GStandards B Individual interview
D Style C GJob specifications

222. Traditional pay plan used in companies is D Replacement charts
mostly 227. People having careers as school
administrator can be classified as
A person oriented
A Gsocial
B Gjob oriented
B conventional
C tenure oriented
C career anchors
D evaluation oriented
D artistic
25
Do you know?
Chapter 1. Human Resource Management (HRM) of personality orientation types, regarded as
A non artistic
228. Public relations executives, tend to be one
B Gartistic
C non enterprising
233. Notion that woman and men should col-
D non-conventional lect equal pay for comparable skills, con-
229. Benefit paid to terminated employees or sidered as
laid-off employees is A Gcomparable worth
A vacations and holidays B incomparable worth
B lifelong learning C definable worth
C Gseverance pay

D indefinable worth
D optional pay benefits 234. Engineer occupation, classified as
230. When company has a single product
A Grealistic
line, it is said to be a part of
A Gconcentration strategy B investigative
B market penetration C artistic
C product development D social
D both A and B 235. Which statements are incorrect?
231. Which of the following is not a method A Recruitment and selection are part
of on the job training? of the sourcing/attraction process
A JIT B GSelection creates a pool of talent to

consider for future jobs
B GSimulations
C Recruitment enables the selection
C Job Rotation phase
D Mentoring D All of the above statements are

incorrect
232. Which of these models is not a rational
planning approach 236. In traditional focus, use of statistical
data, included
A Corporate- level strategic planning
B Strategic business unit level
strategic planning B performance appraisal
C GProcessual approach C recruiting and placement

D Operational level strategic planning D Ghuman resources planning
237. Which one of the following purpose is not
served by the performance evaluation?
A Decisions about promotions transfers

and terminations.
B GCentralisation and
decentralisation of decision making
authority.
26
Do you know?
C Identification of training and devel-
opment needs. A Hockman and Coldham
D Criterion against which selection B Hockman and Oldcham

and development programmes are C GHackman and Oldham
validated.
238. Measurement of results after training D Horkman and Olatham
programs is classified as 243. Which of the following is/are tech-
nique(s) of Total Quality Management?
A measuring reaction
I. Six Sigma

B measuring learning II. Kaizen
C measuring behavior III. Just-in-time Management
IV. Business Process Reengineering
D Gmeasuring results
239. Which of these options is one of the non A only I
- analytical methods of job evaluation?
B II and II
A Factor comparison method
C I, II and III
B Point ranking method
D GI, II, III and IV
C GJob - grading method 244. When ratings are collected from
D None of the above supervisors, customers and peers,
240. Which one of the following is not the considered as
characteristic of planning? A 350-degree feedback
A It is pervasive B 320-degree feedback
B It deals with future C G360-degree feedback
C GIt is not strategic D 380-degree feedback
D It involves selection of particular 245. An overview of knowledge, skills and
course of action behaviors in a single diagram is called
241. Which of the following is the correct se- A need analysis competency model
quence of training evaluation?
B Gcompetency model
A Learning, reaction, behavior and re-
sults C task analysis
B GReaction, learning, behavior and D Both A and C
results
246. In career development, discussing
C Learning, behaviour, reaction and procedures with employees is included
results in
D Reaction, learning, results and be- A individual role
haviour
B manager role
242. Job Characteristics Model is proposed
by C Gemployer role
D line manager
Do you know? 27
247. Selection is 252. Executive recruiters are also called

A Subjective A Ghead hunters
B Objective B staffers
C GNormative C alternative staffing companies
D Positive
D contract technical recruiters
248. A stage, employee decides whether or not
253. Company marketing and selling current
continue specific field, known as
product aggressively is

A stabilization sub stage
A Gmarket penetration
B Gtrial sub stage
B market development
C product development
D maintenance stage
249. A small voluntary group of employees D both A and B
doing similar or related work who meet 254. Statement (i): In an organization we pay
regularly to identify, analyses and solve for jobs, we do not pay for men.
product quality problems and to improve Statement (ii): The compensation must be
general operations is known as as per the Job assigned.
A Task Group A Statement (i) is correct but (ii) is

false.
B GQuality Circles
B Statement (ii) is correct but (i) is
C Kaizen Groups false.
C GBoth statement (i) and (ii) are
D Informal Groups correct.
250. People favors career in which personal
needs of employees are subordinated to D Both statement (i) and (ii) are false.
company is 255. is the process of estimating the
quantity and quality of people required
A realistic orientation to meet future needs of the organisation.
B investigative orientation A GDemand forecasting
C social orientation B Supply forecasting

C Environmental forecasting
D Gconventional orientation
251. A/An is a vertical move in rank and D None of the above
responsibility. 256. An aim of ‘performance appraisal’ is to
A Increment A fire the employee
B Appraisal B Gmotivate the employee
C GPromotion C counsel the employee
D None of the above D hire the employee
28
Do you know?
257. One of the external sources of recruit-
ment is ? 262. HRM typically provides which of these
types of training to temporary
A retired managers and employees employees?
B dependents of deceased employees A Retirement planning
C Ggate hiring
B Benefits options
D none of the above
C GOrientation
258. Enabling employees to link company’s
and his own departmental goals is D Career planning and management

A direction sharing 263. Need-Hierarchy Theory was pro-
pounded by
B Ggoal alignment
A Elton Mayo
C ongoing performance monitoring
B Mc - Fraland
D ongoing feedback
259. In career development process, utiliza- C Peter F. Drucker
tion of development opportunities is in-
cluded in D GAbraham Maslow
A Gindividual role 264. A general statement or understanding
which provides guidelines for decision-
B manager role making to H.R. managers in respect of var-
ious H.R. functions and activities is known
C employer role
as
D line manager A GH.R. Vision statement
260. Employees who are more committed B H.R. Philosophy
and loyal to employer more likely to
A leave before retirement age C H.R. Mission statement
B Gstay beyond than retirement age D H.R. Policy

C never leave the firm 265. What is the name of the experiment
which marked the beginning of Labour
D never encouraged by employers Welfare?
261. Advantage of ‘graphic rating scale
A Hawthorne Experiment
method’ is that; it is
A Gsimple to use B GNew Lamark Experiment
B avoids central tendency and biases C Philadelphia Experiment
C ends up with predetermined rating D Mule Spinning Department Experi-

figures ment
D an ongoing basis evaluation 266. Who had given the conceptual, human
and technical skills concept of managerial
skills?
Do you know? 29
Chapter 1. Human Resource Management (HRM) A GRobert Katz
B Robert Blake
C Heinz Weihrich
D Henry Mintzberg
A GSubjective
267. A managerial approach, focusing on im-
proving work methods, situation analysis B Objective
and observation, known as
C Normative
A linking performance and pay
D Positive
B Gscientific management movement
272. Job Evaluation tries to make a
C performance based system systematic comparison between

D low-performance work system A Workers
268. In career stage, when employees does B GJobs
more of an explicit career planning is
called C Machines
A Gstabilization sub stage D Departments
B trial sub stage 273. The contents of Job description involves
C establishment stage A Condition of work
D exploration stage B Organisational location of the job

269. Benefit provided to an individual who C Job title
is unable to work, due to his or her own
faults, regarded as D GAll of the above
274. Which of the following is a method used
A optional insurance
in group or organisational training needs
B Gunemployment insurance assessment?
C supplemental insurance A Interviews
D compensatory insurance B Rating scales

270. The process of integrating the C Questionnaires
employees need is called
D GConsideration of current and pro-
A Organisational planning jected changes
B Career planning 275. A company which produces raw materi-
als is an example of
C Human Resource Planning
A cost leadership
D GSuccession Planning
B Gvertical integration
271. Selection is ?
C horizontal integration
D Geographic expansion
276. A stage, leaders create task forces to di-
agnose problem while carrying shared
understanding, regarded as
30
Do you know?
A Gunfreezing stage
281. Match the following
B moving stage
List-I List -II
C refreezing stage a. Fayol 1. Economy& Soci-
ety
D nonmoving stage 2. General& In-
b. Taylor
277. Human relations approach of manage- dustrial Adminis-
ment is not associated with tration
A GAbraham Maslow c. Weber 3. Principles of Or-

ganization
B Peter F. Drucker d. Mooney& Reil- 4. Shop Manage-
C Elton Mayo ley ment
D Herzberg
A A − 3, B − 4, C − 1, D − 2
278. When a sender manipulates information
so that it will be seen more favourably by B A − 1, B − 2, C − 3, D − 4
the receiver in communication, it is called
C A − 4, B − 3, C − 2, D − 1
A GFiltering
D GA − 2, B − 4, C − 1, D − 3
B Linguistic Trap
282. Financial payments, above and over a
C Emotional Appeal regular base pay for employees are
called
D Selective Perception
A ethnocentric allowances
279. A practice used by different companies
to reduce costs by transferring portions of B mobility premiums
work to outside provider rather than
completing it internally is termed as: C hardship allowances
A Planning D GForeign Service premiums

283. Non-citizen employees of a country in
B Decentralization which they are working is classified as
C Restructuring A Gexpatriates
D GOutsourcing
B subordinates
280. Kind of union security, in which organi-
zations can hire current union members C coordinates
is classified as
D none of above
A Gclosed shop
284. People who have conventional personal-
B union shop ity often choose career of
C agency shop A accountants
D preferential shop B bankers
C credit managers
D Gall of above
Do you know? 31
285. Kind of bargaining, in which both
parties make every possible effort to
negotiate and communicate for an
D GSelection, appraisal, rewards and
agreement, called human resource development
A Ggood faith bargaining 289. Stage in which a person sees progress in
comparison of major goals and ambitions
B distributive bargaining is called
C descriptive bargaining A exploration stage
D collective bargaining B growth stage

286. Arrange the needs in the order given by C Gmidcareer crisis sub stage
Abraham Maslow in his need hierarchy
theory of motivation. D maintenance stage
290. ‘competitive strategy’ includes
I. Esteem need
II. Self-actualization need A cost leadership
III. Physiological need B differentiation
IV. Safety needs
C horizontal integration
V. Social needs
D Gboth A and B
A IV, I, III, II, V 291. Each department of company helps in
achieving company goals is referred as
B GIII, IV, V, I,
A Corporate strategy
II CI, IV, III, II, V
B Competitive strategy
D III, V, IV, I, II
C GFunctional strategy
287. Performance management distinct fea-
ture is D Both A and B
292. Principle of direct contact, reciprocal re-
A continuous evaluating
lationships and principle of continuity as
B Gcontinuous re-evaluating principles of coordination are advanced by
C never evaluating performances A Henry Fayol
D evaluating for salary purposes B Luther Gullick
288. The Michigan Model emphasis the fol-
lowing functions and their inter-relates. C Havold Koontz
D GMary Parker Follette
A Selection, recruitment, induction
and promotions 293. Gaining market share by offering same
products as of competitors in same market,
B Appraisal, rewards, promotions and considered as
retention
A competitive strategy
C Selection, recruitment, rewards and
promotion B Gcorporate level strategy
32
Do you know?
C functional strategy A GHR Strategies
D none of above B HR Competencies
294. Factor comparison method is used as a
technique of C Both (A) and (B)
A Job Analysis D None of the above
B GJob Evaluation 299. Teaching of current employees with

skills needed to perform effectively on
C Job Design job is

D None of the above A Gtraining
295. Which of the variables is not used by mar- B negligent training
keters for demographic segmentation?
C both A and B
A Age
B Income D learning
300. Self perceived talents, motives and values
C Gender that influence career of an individual are
D GPoverty known as
296. Which of the following is correct about A Career aims
sustainable development?
B Career plans
A It aims at continuous development
C GCareer anchors
B It deals with regular growth of
social interest D None of the above
C GIt meets the needs of present with- 301. People who are ‘public relations execu-
out hurting future generations tives’ are best classified as
D It develops employees for growth of A Genterprising orientation
business
297. A broad, general and written statement of
a specific job based on the findings of an C social orientation
analysis is called as
D conventional orientation
A Specific Job Design
302. Types of ‘diversification’ are
B Job Identification
A G2
C GSpecific Particular Analysis
B 3
D Job Description
298. HR professional should apply risk man- C 4
agement techniques to the different as-
D 5
pects of
303. Types of available union securities are
Do you know? 33
Chapter 1. Human Resource Management (HRM) A preferential shop
B agency shop C
closed shop
D Gall of 308. Which of the following is not a principle

under the “Hot Stove Rule” of Douglas Mc
above
Gregor?
304. Validity test for applicants for a specific
job is called A Advance Warning
A concurrent validation B Impersonality and Impartiality
B Gpredictive validation C Consistency

C criterion validity D GOpportunity to defend

D content validity 309. A company’s HR team is responsible for
305. ‘job rotation’ means A training of supervisors
A redesigning jobs of workers B monitor the appraisal system affectiv-
ity
B assigning additional activities to
workers C training the employees
C Gmoving workers from one job to the
other D Gall of above
310. Specific procedure according to which
D none of above ‘employees of company has legal rights
306. All aspects of the merger need to take part in policy designing’ is
classified as
A Controlling
A sub-determination
B Delegating
B sub-ordination
C Staffing
C co-ordination
D GManaging
D Gcodetermination
307. Why are employers interested in em-
ployee engagement? 311. Package of salary, incentives and fringe
benefits designed in a way to motivate em-
A To encourage employees to trust their ployees is known as
manager
A HR strategy
B To make a quick profit
C To make employees work harder for C Galigned reward strategy
less
D aligned compensating strategy
D GBecause engaged employees are
more motivated and prepared to give their 312. The whole process of conducting a 360 -
best to make the firm succeed Degree Feedback process in any
Organisa- tion could last about
A G1.5 to 3 months
B 3 to 6 months
34
Do you know?
C 6 to 9 months
318. Measure of ‘cost effectiveness’ among
D 9 to 12 months employees is part of
313. ‘market leadership’ can be best A HRD culture
classified as B GBusiness linkage score
A Potential opportunities C HRD competence score
B Potential Threats D HRD system maturity score
GPotential Strengths

C 319. First step in training process is
D Potential Weaknesses A Gneed analysis
314. People having ‘social work’ as their ca- B instructional design
reers are classified as
C implement
D evaluate
B investigative orientation 320. An interview, in which you discuss per-
C Gsocial orientation son’s career plans and plan professional
development, it is said to be
D artistic orientation
A Ga satisfactory-promotable inter-
315. Defining your business means stating view
A Gdetail of your market offering B a satisfactory-not promotable inter-
view
B profit figures
C an unsatisfactory-correctable inter-
C personnel plan view
D all of above D an unsatisfactory-uncorrectable in-
terview
316. ‘culture change’ is an example of
321. Arrange the following steps of training
A human process intervention procedure in proper sequence
B techno structural interventions I. Preparing the trainee
C Gstrategic intervention II. Preparing the instructor
III. Presenting the operation
D HRM interventions
IV. Getting ready to teach
317. Process of reducing number of
employed people in a firm is classified as V. Tryout the trainee’s performance
VI. Follow up
A layoffs
B Gdownsizing A I, II, III, IV, V, VI
C mergers B GII, I, IV, III, V, VI
D acquisitions C VI, V, IV, III, I, II

D I, IV, III, V, II, VI
Do you know? 35
Chapter 1. Human Resource Management (HRM) 322. An interview, in which you ask about a
candidate’s behavior in a certain given sit-
uation is
A Gsituational interview
B situational test
326. Situation; when parties in negotiations
C behavioral tests are not able to settle negotiations further,
classified as
D job related questions
A Gimpasse
323. The following is the right process of train-
ing: B intervention
A Instructional design, validation, C arbitration

need analysis, implementation and
D mediation
evaluation
327. If there is no expectancy,

B Instructional design, need analysis, instrumentality and valence then there
implementation, validation and evaluation will be
C GNeed analysis, instructional A extrinsic rewards
design, validation, implementation and
evaluation B intrinsic rewards
D Need analysis, validation, instruc- C Gmotivation
tional design, implementation and evalu-
ation D detraction
328. When planning for employment
324. In corporation orientation, management
requirements, what must be forecasted?
style and evaluation criteria of home coun-
try is superior to anything that host coun- A Sales desired
try offers, known as
B Production Scheduled
A polycentric
C Inventory
B geocentric D GPersonnel needs
C Gethnocentric 329. People in profession of carpenters can
be best classified as
D expat-centric
A Grealistic
325. People; having social personality type
often choose careers as B non social
A auto sales dealers C investigative
B school administrators D non realistic

330. Who is associated with the ‘illumina-
C lawyers
tion experiment’ of the Hawthorne
D Gboth A and B Exper- iment?
A Elton Mayo
B GGeorge A. Pennock
C F. J. Roethlisberger
D None of the above
36
Do you know?
331. When team-building can be attempted by
creating artificial teams in which people D line manager
get opportunity to experiment and learn 336. Strategic management process usually
from their behaviour in a less threatening consists of steps.
context, it is based on: A Four
A Team Role Approach B GFive
B GSimulation Approach C Six
C Action Research Approach
D Seven

D Behaviour Modification Approach 337. Productivity means
332. HR Department maintains records A An act of increasing the knowledge
A GEmployee and skill of an employee for doing a par-
ticular job.
B Sales
B Using the minimum amount of re-
C Production sources need to produce goods and ser-
vices.
D Inventory
C GOne’s skill abilities in meeting the
333. Lump sum payments given to employees, needs of the job which one is holding cur-
who move from one assignment to another rently.
are classified as
D The ratio of an organisation’s output
A ethnocentric allowances to its inputs.
B Gmobility premiums 338. The objectives of HRM are categorized as
C hardship allowances ?
A Personal objectives
D Foreign Service premiums
334. Performance development plan is set for B Functional objectives
the employee by his immediate boss. C Organisational and social objectives
A Employer D GAll of the above
B Department Head 339. Top managers’ salaries traditionally de-
pend upon
C GImmediate boss
A company size
D Any of the above
335. In a career development, offering and dis- B company performance
cussing variety of paths for career
development, included C company internal
A individual role equity D Gboth
B manager role A and B

340. Who has started that “Collective
C Gemployer role
bargaining is essentially a process in
which employees act as a group in
seeking to shape conditions and
relationships in their employment
Do you know? 37
A GDale Yoder
B R. F. Hoxie
A Gsupervisor and subordinates
C L. G. Reynolds
B top management
D J. F. Richardson
341. The best hiring occurs when the goals of
which of the following should consistent to C departmental managers
each other?
A HR managers, Finance managers D all of above

B Head office, Brand
346. What may be called the starting points
C GOrganisation, individual
of the Human Relations theory?
D Lower managers, Top managers
342. ‘process consultation’ is an example of A GHawthorne experiment
A Ghuman process intervention

B Herzberg’s work on motivation
B techno structural
C Administrative principles of Henry
interventions C strategic
Fayol.
intervention
D Herbert Simon’s work on decision
D HRM interventions making
343. A pay grade is comprised
of A Gjobs of equal
347. Formulating and executing HR systems
difficulty B jobs of equal that produce employee competencies and
pay behaviors needed to achieve the com-
pany’s strategic aims is (are):
C jobs of equal incentives
A GStrategic HR Management
D jobs of equal skills
344. The following is (are) the objective(s) B Strategy execution
of inspection.
A Quality product C HR strategies

B Defect free products
D Strategic implementation
C Customer satisfaction
D GAll of the above

348. Match the following Question Correct op-
345. In management by objectives, goals are tion
set by
38
Do you know?
A. The monitoring 1. The firm identi- A Gthe exploration stage
stage fies and confirms B trial sub stage
the overall busi-
ness direction. C establishment stage
B.The clarification 2. Investment on
stage the human capi- D maintenance stage
tal and the value 352. Employees ‘career hazards’ are dealt in
placed by employ-
ees on this invest- A coaching

ment. B Gmentoring
C. The assessment 3. The firm checks
stage the new system C career management
against strategy.
D career development
D. The design 4. The firm plans
stage the proposed 353. Re-designing a business process, in get-
changes into ting more efficient and effective results,
practice. known as
A redesigning jobs of workers
The correct order is B assigning additional activities to
A GA − 3, B − 1, C − 2, D − workers
4 B A − 3, B − 1, C − 4, D − 2 C moving workers from one job to the
other
C A − 1, B − 3, C − 2, D − 4
D Greengineering
D A − 3, B − 2, C − 1, D − 4 354. In traditional focus, ratings or rewards
are part of
349. Helping retirees and preparing them for
retirement is an aim of A training and development
A phased retirement
B Gperformance appraisal
B Gpreretirement counseling
C honoring experience
355. Employee’s general belief that their or-
350. .... are authorized to direct the work of ganisation values their contribution and
subordinates. cares about their well - being is called
A GLine managers
A Behaviour
B Staff managers
B Workplace misbehaviour
C Leaders
C Organizational behaviour
D Advisory board members
D GPerceived organizational support
351. Stage when a person seriously explores
occupational alternatives is called 356. Work design is an example of
Do you know? 39
Chapter 1. Human Resource Management (HRM) B Gtechno structural interventions
D HRM interventions
357. Personal qualities and traits required for
job is stated in A Power
A job descriptions
B Influence
B job analysis C GAuthority
C Gjob specifications
D Command
D Both A and C
361. Through test measuring for Checking
358. Strategic thinking is a process. what we intended to know, is

A Short term A Gtest validity
B Long term B criterion validity
C GContinuous C content validity
D All of the above
D reliability
359. The critical role of the SHRM
Application Tool is to: ? 362. Which of the following bargaining is
based on workers’ contribution to
A Outline techniques, frameworks,
and six steps that must be followed to effec- produc- tivity?
tively implement change in an organisa- A Coalition Bargaining
tion.
B GDevelop a better strategic manage- B Concession Bargaining
ment process to deal with the dynamic
changing environment today’s organisa- C GProductivity Bargaining
tions face. D None of the above
C Identify and assess a narrow group of
363. Disadvantage of ‘BARS’ appraisal
actions and plan how the organisation can
system is
overcome resistance to change.
A halo effect
D identify if the organisation ‘has
enough staff, if the staff heed training, if the B bias
compensation practices are appropriate,
and if jobs are designed correctly C central tendency
360. Which of the following force makes an in- D Gdifficult to develop
dividual eligible to make decisions, give
orders& directing work activities of oth- 364. Induction is viewed as
ers? A Feel at home
B Belongingness
C Socializing process
D GAll the above
365. ’corporate strategy’ includes
40
Do you know?
A Consolidation
370. ‘rate of return on investment’ is
B Geographic expansion classified as
A Glong-term shareholder value
C Differentiation
B calculating stock value
D GBoth A and B
366. The industrial Disputes Act 1947 pro- C calculating return on investment
vides the following industrial relations D calculating working capital
machinery for resolution of conflicts ex-
cept 371. Performance management

includes A Gdaily and weekly
A Concelation
interactions B meeting
B Arbitration semiannually
C GNegotiations C yearly meetings
D Adjudiation
D never having meeting with subordi-
367. In which company ‘Six Sigma’ was first nates
experimented?
372. Who had advocated the systems ap-
A Toyota proach model?
B GMotorola A Talcott Parsons
C Sony B GJohn T. Dunlop

C Herbert A. Spencer
D Ford
368. Which of these activities are not D Charles A. Spaulding
included in the scope of human resource 373. The principle of organisation that no
management? employee should report to more than
one superior is called
A Job analysis and design
A Scalar principle
B Motivation and communication
B Span of control
C Safety and health
C GUnity of command
D GOrganizational structure and de-
sign D Unity of direction
369. HR managers play vital role in ? 374. A Business Organization deals with pro-
duct/service and has relationship with
A GSetting production targets stakeholder which is being considered a
B Formulating strategies part of ‘management discipline’ is known
as
C Publishing financial statements A Maximisation of Wealth
D Preparing reports to shareholders B GBusiness Ethics
C Relationship Management
Do you know? 41
Chapter 1. Human Resource Management (HRM) D Optimisation of Profits
375. Management Functions of Personnel
Management includes
A Controlling
B The classification of characteristics
B Personnel Organisation of personnel in an organisation, in
addition to counting their number
C Personnel Planning
C GThe classification of characteristics
D GAll of the above of managers’ qualities in addition to their
376. Next step after ‘defining current business’ number
is to D The classification of characteristic fea-
A Gexternal and internal audit tures of functions for inventory in addition

to the total number of functions
B Formulating a new direction
380. What is meant by the term ’management
C Formulating strategies by objectives’?
D Implement the strategies A System of giving the authority to

carry out certain jobs by those lower
377. Justice and fairness of a result of a deci- down the management hierarchy
sion is often classified as
B The system of management that is
A descriptive justice based on bringing together experts into a
team
B procedural justice
C GThe setting of objectives to bring
C Gdistributive justice about the achievement of the corporate
goals
D severance justice
D The control of the Organisation by
378. Which of the following is closely associ- those in the ’head office’
ated with strategic human resource man-
agement? 381. Quality and timeliness of work is classi-
fied as
A Inefficient utilisation of human re- A G“what you are measuring”
sources
B “how you are measuring”
B Not attracting the best human re-
sources C “what are the set standards”
C Providing Superficial training D “the rules of performance appraisals”

D GProviding Best training methods
382. Who has advanced the Bottom of the
379. Manpower inventory involves Pyramid concept?
A The classification of the inventory of A GC.K. Prahlad
workers in an organisation in addition to
the qualities B Peter Drucker
C Garry Dessler
D Michael Porter
383. ‘employ’s wellness responsibility is an ex-
ample of
42
Do you know?
A Job design
B techno structural interventions
B Job ranking
C strategic intervention C GJob analysis
D GHRM interventions D Any of the above
384. Job identification is one of the compo-
389. Which of the following is a key HR role as
nents of ?
defined by Ulrich et al (2009)?

A job specification
A Personnel administrator
B job design
B GBusiness ally
C Gjob description
C Payroll advisor
D job evaluation
385. Who coined the term ‘informal sector’? D Organisational geographer
A Keith Davis 390. In a big five models, ‘openness to

experience’ is tendency to be
B Amartya Sen
A Gimaginative
C Mahabub Ul Haq B assertive
D GKeith Hart C achievement
386. Which of the following is a Matrix Orga-
nization? D autonomous
A When projects are geographically 391. A test’s validity can be demonstrated in
dispersed
A GTwo ways
B When project structure is indepen-
dently created B Three ways
C When bureaucratic structure is C Four ways

made less hierarchical
D GWhen project structure is superim- D Five ways
posed on bureaucratic structure 392. Term ‘job enlargement’ means
387. Which of the following term best repre-
sents the individuals who have interests in A redesigning jobs for workers
an Organisation and are influenced by it? B Gassigning additional activities for
workers
A Workforce
B GStakeholders C moving workers from one job to the
other
C Customers
D none of above
D Stockholders 393. Plan which is firstly discussed in business
388. Basis of Job Evaluation is plan is mostly
Do you know? 43
Chapter 1. Human Resource Management (HRM) B financial plan
A Gmarketing plan C personnel plan

D production plan
394. Strategy employers follow to vacate a
position where employee is no longer A Financing project marketing related
needed is included in programming
A promotions B setting employment standards and
policies
B Gtransfers
C Glinking human resources with
C reality shock strategic objectives to improve perfor-
mance
D formal training

D Project planning
395. Once a firm has a pool of applicants, the
first step in Pre-screening is the ? 399. How can high potential employees be
developed for future positions?
A in-person interview A Ginternal training
B on-site visit B Increasing pal skill
C Gapplication form C Managing employee
D telephone interview D Allowing them to do further studies
396. Types in which benefits are classified 400. Assisting managers in HR functions of
are management, known as
A insurance benefits A line manager
B pay for time not worked B First line supervisor

C Gstaff manager
C retirement benefits
D all of above
D Gall of above
401. Which one of the following statements is
397. ‘job grading’ is another name of
wrong about OD?
A point method A It is a diagnostic process
B Gjob classification B GIt is a punitive mechanism
C alternative ranking method C It is a value driven mechanism
D aligned reward strategy D It is an intervention mechanism
398. Strategic human resource management 402. Which of the following is a reason for
involves supporting a wider span of control?
A To reduce a process of delaying
B To reduce opportunities for delega-

tions
C To have tighter control within the
organisation
44
Do you know?
D GTo increase contact between man-
agers and employees 408. Business plans designed to achieve the or-
403. Which one of the following is not a char- ganizational objectives is called
acteristic feature of Indian labour force?
A Human Resource Planning
A Lack of mobility
B Human Resource Forecasting
B GHomogeneous in nature
C Low degree of unionization rate C GStrategic plan
D High rate of absenteeism and labour D Corporate Development Plan

turnover
409. Which of the following is a process of sys-
404. Straight commission plan pay salespeo- tematically identifying, assessing and de-
ple for their veloping organisational leadership to en-
A Gresults hance performance?
B experience A Career planning
C skills B GSuccession planning
D knowledge C Manpower planning
405. The right sequence of steps in Kurt
Lewin’s change procedure is D Human Resource planning
A Unfreezing - Freezing - Moving 410. People who are attracted to career, involv-
ing expression of emotions belongs to
B Moving - Unfreezing - Freezing personality type of
C Freezing - Moving - Unfreezing
A Genterprising orientation
D GUnfreezing - Moving - Freezing
406. Consistency of obtained scores in a test B investigative orientation
is measured by
A test validity
D conventional orientation
B criterion validity
411. First step in management by objectives
C content validity is to
D Greliability A set departmental goals
407. ‘moving stage’ in Lewin’s
organizational change process considers B Gset organizational goals
A mobilize commitment C set individual goals

B Gconsolidation of gains D discuss departmental goals
C monitoring and assessing programs
412. Aligning and evaluating employee’s
D reinforcement of new programs performance with company’s set goals
is called
Do you know? 45
Chapter 1. Human Resource Management (HRM) A appraisal management
B Gperformance management
C hierarchy of management
D off-the-job training
A GLabour needs to be treated as assets
413. ‘psychological counseling’ is an example to be invested in.
of
B Employees are a cost which should be
A phased retirement minimized.
B Gpreretirement counseling C A lack of mutuality existing
between employee and employer
D A disregard for unlocking discre-
tionary effort

414. Arrange different phases of Hawthorne
417. A job design is ?
experiments in their right sequence:
A the design involving maximum ac-
I. Relay assembly test room experi- ceptable job design qualities to perform a
ments
job
II. Bank wiring observation test
B Gthe division of total task to be per-
III. Illumination experiment formed into manageable and efficient units
IV. Personal counselling C a systematic way of designing and de-
V. Mass interviewing programme termination of the worth of a job
D none of the above
A I, II, III, IV, V
418. ‘B.F Skinner’ proposed motivation
B GIII, I, V, II, model named as
IV C III, II, V, I, IV A behavior modification
D V, IV, III, II, I B behavior reinforcement

415. Which of the following principles of man- C behavior reshaping
agement was not given by Fayol?
A GStandardisation D GBoth A and B
419. Reduced responsibilities of senior em-
B Unity of direction ployees on same job is
C Stability of tenure A Gphased retirement

B flexible work
D Subordination of individual interest
to common interest C honoring experience
416. What are the ideas underpinning ‘soft,
commitment’ or ‘high-road’ HRM prac- D modifying selection procedure
tices? 420. The Government of India introduced
“The Workers Participation in Manage-
ment”, Bill in Parliament in
A 1983
B 1988
46
Do you know?
C G1990
426. Qualitative or quantitative information
D 1981 for maintaining or changing performance
421. Procedure of ranking jobs or grouping is part of
in clusters is included in A Gperformance feedback
A getting job information
B combining ratings
C appraisal system
C ranking jobs
D appraisal feedback

D Gselecting and grouping jobs 427. Form of misconduct, which basically
422. Organisational factors affecting job de- refers to rebelliousness or disobedience is
sign are classified as
A GWorkforce and cultural factors A misconduct
B Employee availability and B lack of qualifications
abilities C Ergonomics and C unsatisfactory satisfaction
cultural factors D Feedback and D Ginsubordination

428. An employee training and confidence
diversity factors
building is best classified as
423. Mentoring is very useful when mentors
works for A extrinsic rewards
A Gsame department
B intrinsic rewards
B different department
C de-expectancy
C informal training
D Gexpectancy
D formal training 429. Stage in which person focuses on main-
424. If a person finds imbalance between his taining established position is called
services and paid salary
A exploration stage
A Gtension is created
B growth stage
B person is more motivated
C midcareer crisis sub stage
C person is less motivated
D person is never motivated D Gmaintenance stage

425. Engineers and scientists analytical job’s 430. Jobs pay rates on basis of each
needs individual performance is called
A creativity A Gindividual equity

B pay rate equity
B problem solving
C collective equity
C training
D GBoth A and B D procedural equity
Do you know? 47
Chapter 1. Human Resource Management (HRM) 431. Main key in supervisory skills is
A coaching
B mentoring
A S.R. Udpa
C appraisal performance
B Eric Berne
D Gboth A and B
C Udai Pareek
432. Counseling with employees before
retirement for second careers outside D GChristopher C. Longdell
firm is an example of 437. During which of the following stage, the
firm plans the proposed changes into prac-
A phased retirement
tice.

A Clarification
B Monitoring
C Assessment
433. Determining duties and characteristics
of positions in staffing, known as D GDesign
438. Workflow detailed picture is called
A job descriptions
A organization chart
B Gjob analysis
B Gprocess chart
C job specifications
C process management
D both A and C
D production unit
434. ‘qualitative methods of evaluation’ does
not include 439. Which personnel association uses the
idea of bundles of integral HRM
A point method practices?
B factor comparison method A European association for personnel
management
C graphical evaluation
B U.S office of personnel management
D Gnone of above
C GChartered Institute of personnel&
435. Wages and salaries are included in development
A Gdirect financial payments D Association of personnel Service Or-
ganisations
B indirect financial payments
440. Why do companies use external job
C compensations searches instead of internal searches?
A Legal requirements
D counseling
436. The case study method of OD was B It is less expensive
developed by C GCompanies can add new talent,
new ideas to the organization
D Orientation time is reduced
441. Coordination of workforce assessment
and development is futile part of
48
Do you know?
A phased retirement
446. Which of the following is not a part of dis-
B preretirement counseling ciplinary action?
C Gtalent management A GTransfer

D modifying selection procedure B Warning
442. Changing process in which change is
C Discharge
for- mulated and implemented by
employees is called D Suspension
A Gorganizational development

447. The three phases of recruitment process
B organizational change are
A GPlanning, Implementing, Evaluat-
C Lewin change process ing
D Maslow’s change hierarchy B Planning, Implementing, Screening
443. The process of choosing individuals
who have re1evant qualifications to fill C Planning, Implementing, Enrichment
existing or projected job openings is
D Planning, Screening, Evaluating
A Screening process 448. People that are attracted to occupation
B GSelection process of biologist is best classified as
C Interview process A realistic orientation
D Pre-screening process B Ginvestigative orientation

444. One of organizational development C social orientation
category is
A Gtechno structural
449. Ranging and grading salary into just
B mobilize commitment few levels is called
C consolidation of gains A Gbroad banding
B less branding
D monitoring and assessing programs
445. Which of the following organizations C competency model
coordinates and controls the working of
voluntary welfare agencies in India? D skill based pay model
450. In growing organization, specialized staff
A ESI Corporation is needed by
B EPF Organisation A GLine manager
C GCentral Social Welfare Board B HR manager
D Chief Labour Commissioner (Cen- C Staff manager
tral)
D all of above
49
Do you know?
Chapter 1. Human Resource Management (HRM) SHRM represent a paradigm shift in SHRM
thinking?
451. Why does the Resource-based view of A GBecause it focuses on the internal
human resources of the business as a source
of sustainable competitive advantage
B Because it advocates tight vertical C appraisal manager
integration between the organisation’s
business strategy and human resource D professional training
strategy.
455. The system of ranking jobs in a firm on
C Because it relies on a set of high- the basis of the relevant characteristics, du-
commitment HR practices to deliver sus- ties, and responsibilities is known as
tainable competitive advantage.
A GJob evaluation
D Because it focuses on the external B Job design

context of the business
452. The emotional part of an attitude is C Job specification
called
D Job description
A Attitude 456. Which of the following is a

disadvantage of using an executive
B GAffective component recruiter?
C Behavioural A many contacts in field

component D All of B adept at contacting candidates who
are not on the job market
the above
453. Arrange the following in order: C Gunfamiliar with company percep-
tions of ideal candidate
i) Promotion D ability to keep identity of firm confi-
ii) Performance appraisal dential
iii) Recruitment 457. Which of the following HR activities
iv) Training and Development may be outsourced to specialist service
providers?
A G(iii), (iv), (ii),(i)
I. administration of pension plans
B (ii), (iii), (i), (iv)
II. employee assistance/ counseling
C (i), (ii), (iii), (iv) plans
D (ii), (iv), (iii), (i) III. retirement planning
454. Professional competence and IV. background checks
consistency is exhibited by
A Geffective mentors A I, II& III
B performance manager B I, II& IV
C II, III& IV
D GI, II, III& IV

458. QWL movement was spearheaded by
50
Do you know?
A D. Harnett and L. Cummings
463. Job changes in an existing job, in same
B C.A. Barlett and S. Ghoshal firm for retirement aged employees is an
example of
C Ronen Simcha and Oded Shankar A Gphased retirement
D GEric Tryst, Fred Enery, Eina B preretirement counseling
Thorsrud
459. In recent years, job title and tenure is re-
placed by D modifying selection procedure

A Gemployee performance and 464. Providing employees with basic back-
competencies ground information about the firms is
B company growth and market share A Education
C employee skills and creativity B GEmployee Orientation
D pay for knowledge C Colleges and

460. Which one of the following is not time universities D
based incentive plan?
Required by law
A Halsey Plan 465. In career development, providing
B GMerrick Plan performance feedback which is career
oriented is part of
C Rowan Plan
A individual’s role
D Emerson Plan
B manager’s role
461. Which of the following is not a method
of social security? C Gemployer’s role
D line manager
A GSocial Action
466. The actual achievements compared with
B Social Insurance the objectives of the job is
A GJob performance
C Social Assistance
B Job evaluation
D Mutual Assistance
C Job description
462. Which of the following term is used to
identify, “what the job holder does”? “how D None of the above
it is done”?& “why it is done”? 467. Introduction of new or current trends
for optimal ‘HR’ utilization is part of
A Job specification
A Coordinative function
B Job evaluation
B GStaff function
C GJob description
C Line function
D Job title
D all of above
468. Bonuses are part of
Do you know? 51
A Gdirect financial payments
B payroll
473. In performance management, main fea-
C counseling ture of performance management is to
D indirect financial payments A increase salary
469. The famous definition of ‘personality’ as B planning incentives
“the dynamic organization within the in-
dividual of those psychological systems C Gcomparing performance with goals
that determine his unique adjustments to D comparing sales figures from last
his environment” - is given by year

A GGordon Allport 474. ‘unfreezing stage’ in Lewin organiza-
tional change process, considered as
B James Watson
A Gmobilize commitment
C Sigmund Freud B consolidation of gains
D Theodore T. Herbert C monitoring and assessing programs
470. Commitment strategy is inherently
D creating guiding coalition
A Short term 475. The expertise of human resource de-
B GLong term partments became indispensable with the
C Continuous
A introduction of employment laws
D None of the above
B passing of equal employment laws
471. Which of the following has not been
provided under the Code of Discipline? C increase of women in the
A Grievance Procedure workforce D Gboth A and B

476. The best medium to reach a ’large audi-
B Unfair Labour Practices ence for the process of recruitment is
C GMultinational Companies A Casual applicants
D Recognition of Trade Unions B GAdvertising
472. Process of arming employees of organiza- C Employee referrals
tion with technology tools, to get jobs done
is called D Employment agencies
A Gworkplace flexibility 477. The business side of the process begins
with the strategic as the guiding
B work hour flexibility framework.
C work week flexibility A HR
D contributory flexibility B GPlan

C Policy
D None of the above
52
Do you know?
478. Basic difference between piecework and
standard hour plan is of D distributive code
483. ‘Microsoft’ pays new programmers for
A Gpercent premium
learning Windows particulars, classified
B proportion as
A Gpay plan based on knowledge
premium C fixed
B pay plan based on title of job
premium
C pay plan based on tenure

D variable premium
479. In Lewin organization change process, in- D pay plan based on performance
troduction of new attitudes and
behaviors is included in 484. Compensations and reward packages
are designed for employees, must help
A unfreezing stage company to achieve its
B Gmoving stage A mission
C refreezing stage
B vision
D nonmoving stage
C Gstrategic goals
480. Employees join union when they
D compensation strategy
A Are dissatisfied with certain aspects
of their jobs. 485. Which of the following is the meaning
of ‘Golden handshake’?
B Feel that they lack influence with
management to make the needed change. A It is a gift.
C Feel unionization as a solution to B It is a gratis.
their problems.
C GIt is a bribe.
D GAll the above
D It is a compensation.
481. Crucial functions for company’s
survival is managed by 486. The sequence of human resource devel-
opment activities according to Leonard
A financial manager Nadler are
B staff manager A Training, development and educa-
C Gline manager tion
D both A and B B GTraining, education and develop-
ment
482. Document that consists of all ethical
standards that employer expects from C Education, training and development
employees is classified as
D Development, training and education
A Gethics code
B descriptive code
487. HRD systems include
C procedural code
Do you know? 53
Chapter 1. Human Resource Management (HRM) A Feedback and Performance coaching
B Potential Appraisal and Develop-
ment
C Performance Appraisal 492. Which of the following is not a type of
D GAll of the above wage differentials?
488. Which is not a Training Method? A GSocial
A Management Role Playing B Industrial
B Workshop C Geographical
C Multiple Management D Occupational

D GRecruitment Method 493. Techniques which allow employer for
flexible labor stance is
489. The number of people hired for a partic-
ular job compared to the number of indi- A job classification
viduals in the applicant pool is often ex-
pressed as B job evaluation
A Application ratio method C job ranking
B Recruitment ratio technique D Gpay ranges

494. Which of the following is not a
C GSelection ratio
regulative type of labour legislation?
D Employment ratio A GFactories Act, 1948
490. The concept of HRD scorecard was B Trade Unions Act, 1926
introduced in India by
A GT.V. Rao C Industrial Disputes Act, 1947
B UdaiPareek D Industrial Employment (Standing

Orders) Act, 1946
C ArunHonappa
495. Which of the following aptly describes
D Rao and Pareek the role of line managers and staff advisors
namely HR professionals?
491. A system of industrial relations where so-
cial and labour issues are discussed be- A GStaff advisors focus more on
tween trade unions and management at developing HR programmes while line
enterprise level is: managers are more involved in the
implementation of those programmes
A Social dialogue
B Line managers are concerned more
B Tripartism about develop.ing HR programmes
whereas staff advisors are more involved
C GBipartism
in implementing such programmes
D None of the above
C Staff advisors are solely responsible
for developing, implementing and evalu-
ating the HR programmes while line
managers are not all involved in any
matters concerning HR
54
Do you know?
D Line managers alone are responsible
for developing, implementing and evalu- C monitoring performance metrics
ating the HR programmes while staff ad- D Gall of above
visors are not all involved in any matters
500. A problem occurs when supervisor might
concerning HR.
rate all employees ‘high’ or ‘low’ is called
496. Score that measures how much business
goals are achieved by ‘HRD’ efforts is A Glenient/strict tendency
A HRD culture B biasing tendency

B GBusiness linkage score C central tendency
C HRD competence score D different tendencies
D HRD system maturity score 501. Ranking of all employees, measuring a
497. Which of the following human resource specific trait such as communicating is
practices can be useful in reducing work- measured in
ers’ compensation cost per employee?
A graphic rating scale method
A safety training
B management by objectives
B disability management
C Galternation ranking method
C safety incentives
D paired comparison method
D Gall of the above 502. When Human Relations training is
498. Read the following statements on HRD given to managers the method adopted
need analysis. Identify the one which is is:
not true:
A Role-play method
A HRD needs can be identified at strate-
gic, organisational, operational, task and B GSensitivity Training
person levels
C In-Basket Exercise
B HRD needs can be diagnostic, ana-
lytic, compliance oriented and proactive D Managerial Grid Training
C Task related KSA analysis and train- 503. Improving current and future manage-
ing need analysis are integral part of HRD ment performance is called
need analysis
A job rotation
D GCompetency mapping, perfor-
mance appraisal and clarity of career paths B job training
identify HRD needs at task level only
C lifelong learning
499. ‘HCM’ talent management system in-
cludes D Gmanagement development
A e-commerce integration 504. When company offers specific marketing,
which is not available by others is
B online training strategy of
Do you know? 55
Chapter 1. Human Resource Management (HRM) A Gfocusers
B corporate strategy
C vertical integration
D all of above
A secondary equity
505. Cultural Diversity explained by Greet
Hofstede has four components. Which of B collective equity
the following is not a part of it?
C primary equity
A Individualism vs. Collectivism
D Gindividual equity
B Power Distance
510. Employees that are to be retired in nearest
C Uncertainty Avoidance times are of

D GQuality vs. Quantity of Life A Generation X
506. Which of the following functions of HRM
deals with ‘Collective Bargaining’? B Generation Y
A Staffing C GBaby Boomers

D none of above
B Forecasting
511. Credit managers tend to be classified as
C Employee-assistance management personality oriented of
D GEmployee relations management A non-conventional
507. E-recruiting methods include?
B Gconventional
A internet job boards
C non artistic
B career websites
D realistic
C employer websites 512. ‘refreezing stage’
D Gall of the above
considers A mobilize
508. Job analysis information can be collected
through commitment B
A Interviews consolidation of gains
B Questionnaires C creating guiding coalition
C GBoth A and B D Greinforcement of new programs
D none of above 513. Which of the following is not a cross cul-
509. Fairness of individual’s job pay rates in tural theory of international HRM?
comparison to employees within firm is in-
A Halls Theory
cluded in
B GJai B.P. Sinha’s Theory
C Geert Hofstede’s Theory
D Cluckhohn-Strodthbeck’s Theory
514. A written statement of policies and prin-
ciples that guides the behavior of all em-
ployees is called
56
Do you know?
A Gcode of ethics A GInterviews
B word of ethics B questionnaires
C ethics/ dilemma C appraisal interview
D Training Manual
D none of above
515. System which is usually based on infor-
mation technology, is 520. The objectives of HRM are categorized as

A phased retirement A Personal objectives
B career management B Functional objectives

C Gtalent management C Organisational and social objectives
D modifying selection procedure D GAll of the above
516. The process which best defines the 521. Scope of the HRM includes
locat- ing and, encouraging potential
employees to apply for jobs is A Retirement and separation of em-
ployees
A Human resource planning
B HR training and development
B Selection
C GRecruitment C Industrial relations
D Job Analysis D GAll of the above
517. The focus of Human Resource Manage- 522. Which of the following training pro-
ment revolves around ? grammes is meant for a new employee?
A Machine A GInduction training
B Motivation B Sensitivity training
C Money
C In-basket exercise
D GMen
D Apprenticeship training
518. According to Edwin Flippo, the first and
immediate product of job analysis is 523. Recruitment is widely viewed as a pro-
cess
A GThe job description
A GPositive
B The job design
B Negative
C The job production
C Both Positive and Negative
D The job specification
519. A technique is used for obtaining infor- D Unnecessary
mation from person orally and directly is 524. Competency-based-job-analysis means
called defining job in terms of
Do you know? 57
Chapter 1. Human Resource Management (HRM) B behavioral competency C
observable competency
A measureable competency
D Gall of above
525. An employee’s salary paid for his skills
and knowledge is called A V.V. Giri
A Gcompetency based pay B GG.L. Nanda
B time based pay
C Khandubhai Desai
C internship based salary
D P.A. Sangma
D training based pay
530. The three performance counseling phases
526. Dimension which measures competency are

of company’s top management to lower
A GRapport building, Exploration, Ac-
level employees is tion planning
A HRD systems maturity score
B Support building, Exploration, Ac-
B GHRD competence score tion planning
C HRD culture C Rapport building, Explanation, Ac-
tion planning
D Employee linkage score
527. Scope of the HRM includes ? D Rapport building, Exploration,
Accu- rate planning
A Retirement and separation of em-
ployees 531. In arbitration, dispute parties no longer
accord with agreement, willing to change
B HR training and development existing agreement, known as
C Industrial relations A binding arbitration
D GAll of the above B non-binding arbitration
528. Employees involuntary separation from
a job for a certain time period, known as
C Ginterest arbitration
D rights arbitration
A mergers
532. Company seeking ethical standard must
B acquisitions purport to
C Glayoffs
A Good Employee Relation
D downsizing
B Better Production
529. During whose tenure as a union labour
minister, the code of Discipline was Portfolio C Economy of
adopted?
Scale
D GPublic Disclosure and Publishing

533. Among the best known trait approaches
to personality measurement - column A
gives Traits and column B states the
name of authority defining them. Match
the correct combination Column - A
(Traits) Col- umn - B (Author)
58
Do you know?
A G20 + needs Murray 538. Recruitment is widely viewed as a
B 16 traits Eysenck process?
A GPositive
C 3 traits Cattell
B Negative
D 5 traits Costa& Merree
C Both Positive and Negative
534. A is a company’s plan for how
it will balance its internal strengths and D Unnecessary
weaknesses with external opportunities
539. Match List-I with List-II and select the

and threats in order to maintain a
correct answer using the codes given be-
competitive advantage.
low the lists:
A SWOT analysis
List-I List-II
B mission statement a. An ordinary I. Hierarchy The-
person does. want ory
C Gstrategy to work on his own
D tactic b. An individual is II. Hygiene theory
willing to work on
535. HR Department maintains records. his own
A GEmployee c. Motivational III. X theory
factors
B Sales d. Esteem Needs IV. Y theory
C Production
A A − I , B − II , C − III , D − IV
D Inventory
536. One of the dimensions included in the B A − III , B − IV, C − I , D − II
Harvard Model is
C A − I , B − IV, C − II , D − III
A HR outcomes interest
D GA − III , B − IV, C − II , D −
B GBehavioral interest
I
C Stakeholders interest
540. Need of food, water and shelter is classi-
D Performance interest fied as
537. The role is to ensure the deserving A psychological needs
managers should get appropriate opportu-
nities for job Rotation. B self-actualization
A GReviewer C Gphysiological needs
B Assessor D self-esteem needs

541. Which is the Principles of Human Rela-
C Administrator tions?
D Employer A Principle of Work Recognition
B Principle of Participation
C Principle of Motivation
Do you know? 59
D GAll of the above
542. The term “Grapevine Communication”
is related to 547. HRP stands for ?
A Formal Communication A Human resource project
B GInformal Communication B GHuman resource planning
C Written Communication C Human recruitment planning
D Vertical Communication D Human recruitment procedure

543. The main objects of Training Method 548. Advancements in position with increased

responsibility is called
is A GIntroduction of New
A Gpromotions
Technology B To earn money
B transfers
C To obtain property
C reality shock
D Accounting
544. ‘HR’ manager must be familiar with D formal training
549. Process which consists how and what
A Strategic planning positions are to be filled is called
B Production department A Employment planning
C Marketing and finance B Human resource planning
D Gall of above C Succession planning
545. Which of the following is not the act of
Corporate Governance? D Gall of above
550. The method of collecting money for
A Protecting the interest of sharehold- Cor- porate Social Responsibility (CSR)
ers by raising prices or following many
B Protecting the interest of employees other uneth- ical ways is often described
as:
C GFudging of Accounts
A Reverse effect
D Paying Taxes to the Government
546. The following person has suggested the B GReverse Robinhood effect
new concept which takes into account vari- C Boomerang
ous key factors that will tell the overall per-
formance of a job. D Roosevelt effect
A GElliot Jecques 551. The unstructured interview
B Fred Luthas A Infrequently conducted
C Juran B Typically is unbiased
D None of the above C Typically is related to future
D GTypically biased job performance

552. Which are the factors by which the pro-
cess of job design can be affected?
60
Do you know?
A Behavioural
A Organization function
B Environmental B Staffing function
C Organisational C Control function
D GAll of the above
D GDirection function
553. Research and development managers
are classified as 558. Action learning is a training technique
in which
A conventional personality A Gtrainee is allowed to work full

time analyzing and solving problems in
B non-conventional personality other departments.
C Ginvestigative personality B trainee moves from department to
D non investigative personality department to broaden experience.
554. ‘total quality management’ is an C trainee is presented with written de-
example of scription of organizational problem.
A human process intervention D trainee is sent for formal training
outside the organisation.
559. An automated end to end process of
C strategic intervention managing and compensating employees
is called
D HRM interventions
A phased retirement
555. Technique of drawing conclusions from
a candidate’s hand writing about future B preretirement counseling
performance in a role is
A Astronomy
B Phrenology 560. Under training and development plan,
C GGraphology the form is to be prepared in form.
D Physiognomy A GDuplicate
556. Term ‘job enrichment’ means B Structured

A Gredesigning jobs for workers C Detailed
B assigning additional activities to D None of the above
workers
561. The Principle of Equifinality operates
C moving workers from one job to the
other A Within the internal environment
D reforming and analyzing the job B GWithin the external environment

557. Effective supervision is an activity of C Without environment
D Hostile environment
Do you know? 61
Chapter 1. Human Resource Management (HRM) 562. Workers compensation, disability insur-
ance, health and hospitalization costs are all
types of
A employment benefits
B unemployment benefits
C GWorkers’ representation in the
C Ginsurance benefits Board of Directors and allotment of
equity to workers
D optional benefits
D Unit Council
563. The following are the factors which
come under ? Work planning? that is 567. A country in which headquarters of
component systems of HRD company are located are classified as
A Contextual analysis A Third country nationals

B Role analysis B Ghome country nationals
C expatriates
C Performance appraisal
D GAll of the above D subordinates
564. An informal employee-manager refers 568. Job descriptions are also called as ?
to
A GTask oriented
A Gsocial recognition program
B Task analysis
B performance feedback
C performance oriented
C non-financial awards
D Credit analysisSubmitted by: Sana
D financial awards Ullah Swabiwal
565. ‘Kakinada Experiment’ on achievement 569. Duties of ‘HR’ manager and staff func-
motivation was conducted in tions consist of
A Uttar Pradesh A GAssisting line manager
B Jammu& Kashmir B Implementing the policies
C GAndhra Pradesh C Directing the tasks of people
D Gujarat
D all of above
566. Which of the following form for improv-
ing workers participation in management 570. A category, testing learned skills and
was included in the recommendations of principles, known as
the Justice Rajinder Sachar Committee re-
A measuring reaction
port?
A Works Committee B Gmeasuring learning
B Joint Management Council C measuring behavior
D measuring results
571. People who are attracted to career, involv-
ing verbal activities rather than physical
activities are classified as
62
Do you know?
A Genterprising oriented A GExit interview
B investigation oriented B Feedback interview
C social orientation C Convincing interview
D conventional orientation D Directed interview

572. An “Assessment Centre” is 576. Manager who can only issue orders in
his own department
A A place

A Line managers
B A technique
B GStaff managers
C GBoth (A) and (B)
C HR managers
D None of the above
D all of above
573. The statement which best describes the
function of Human Resources Planning is 577. Which is the scope of HRM as per Dale
Yoder and Robert?
A An integrated set of processes, pro-
A Training
grams and systems in an Organisation that
focuses on maximizing employee contri- B Collective Bargaining
bution in order to achieve Organisational
success C Departmental Administration
B GThe’ process of ensuring that peo- D GAll of the above
ple required running the company are being
used as effectively as possible especially in 578. The following is not a job evaluation
fulfilling developmental needs method.
in order to accomplish the organisation’s A Factor comparison method
goals
B Point Method
C The formal process of familiarizing
new employees with the Organisation, new job, C Ranking method
work units and culture values, beliefs and
accepted behavior. D GAssessment method
579. Companies may use a(n) to pro-
D The process of effectively and effi- vide employees with a single access point
ciently managing your assets. or gateway on a company’s intranet to all
574. In career development, establishing self- human resource information.
career goals is included in
A database
A Gan individual role
B GHR portal
B a managerial role
C data warehouse
C an employer role
D URL
D a line manager’s role 580. The organization’s must be con-
575. An interview conducted at the time of ducive to productivity and quality im-
an employee leaving the organisation is provement.
called
Do you know? 63
Chapter 1. Human Resource Management (HRM) A GCulture
B Development
C Policy
D Environment
581. ‘Coaching of employees’ does not include
A planning B performance appraisal
B preparation C recruiting and placement
C follow-up D Gcompensation and benefits

586. Under which of the following authority,
D Gcompensating employees an HR manager took the decision to pro-
582. In this technique, personnel specialists vide training to its employees regarding

and operating managers prepare lists of the operations of newly installed machine?
statements of very effective and very
ineffective behavior for an employee. A Staff
A GCritical incident technique B GFunctional
B Forced choice C Line
C Essay evaluation D Implied

587. Counseling employees for second
D Management by Objective careers inside firm is an example of
583. Which of the following statement repre-
sents ’effectiveness’? A phased retirement
A Achieve most output in less time B Gpreretirement counseling

B Achieve mass production
C Achieve most output with least
input 588. The one of the following is the best reason
for the reduced use of written tests is
D GAchieve Organisational goals A They are hard to construct
584. First step in ‘Job ranking’ evaluation
method is to
B GThey are difficult to validate
A Gobtain job information C They are expensive to administrative
B select and group jobs D They give very little information
C select compensable factors 589. Which of the following strategies requires
a company to concentrate its efforts in
D rank jobs one or more narrow segments instead of
585. In career development focus, compensa- a broad based strategy?
tions planned for non-job related A Cost-Leadership strategy
activities is part of
B Differentiation strategy
C GFocus strategy
D None of the above
64
Do you know?
590. One of the following is not included in job D GInvolves giving employees work
descriptions: with a greater degree of responsibility
A Duties and autonomy
595. Time and Motion Study was propounded
B Job title
by
C Location
A Elton Mayo
D GPenal actions
B Henry Gnatt

591. Job analysis is must for employees
C GFrank B. Gilberth
A training
D Louis D. Brandies
596. Job schedules in which employees can
C compensations work for fewer days, but, for longer time
in each day are classified as
D Gall of above
592. The multiple-input approach to perfor- A deferred work week
mance feedback is sometimes called B Gcompressed work week
degree assessment.
C flexible work week
A 90
D stable work week
B 180
597. A trade union is an organisation of
C 270
A GWorker who have banded
D G360 together to achieve common goals in key
areas such as wages, hours and working.
593. ‘Patents’ can be best classified as
A potential opportunities B Shareholders
B potential threats C Bank

C Gpotential strengths D Customer
598. Human Resource Management includes
594. Job Enrichment involves
A Motivation, communication and
A Increases the amount of money em- team building
ployees are paid for completing an unit
of work B Human Resource planning
B Is a programme through which
C Employee services
management seeks greater productivity
from workers D GAll of the above
C my answer: (that staff is moved pe- 599. The classical theorists favoured
riodically from task to task in order to in- organisa- tion based on
crease variety and interest
Do you know? 65
A GMilitary model B
Civilian model
C Strategic model A direct financial payments

D None of the above B indirect financial
600. Three tier framework of industrial rela- payments C paid bonuses
tions was proposed by:
D GBoth A and B
A Clark Kerr
605. The concept of management by objectives
B John T. Dunlop was given by

C Richardson J.H. A RensisLikert
D GKochan, T.A., et. al B Luther Gulick

601. “Model Grievance Procedure” is given C GPeter F. Drucker
in the
D Blake and Mouton
A GCode of Discipline
606. Which of the following organisations is
B Industrial Disputes Act a two-dimensional structure?
C Employee State Insurance Act A Line structure
D Industrial Employment (standing B GMatrix structure

orders) Act
C Functional structure
602. While writing job description, ‘job title’
is written in section of D Divisional structure
A job summary 607. In big five models, ‘agreeableness’ is
tendency to be
B responsibilities and duties
A sociable
C Gjob identification
B trusting
D both B and C
C compliant
603. Diversification can be best classified as
A Gpotential opportunities D Gboth B and C
608. Job evaluation process, in which raters
B potential threats categorize jobs into groups is called
C potential strengths A point method
D potential weaknesses B job classification
604. Factors for determining pay rates are C Gjob grading
D aligned reward strategy
609. ‘performance’ appraisal feedback
always includes
66
Do you know?
A assessment of employee performance
D Nominal Wage
B setting work standards 614. Pettigrew& Whipp identified cen-
tral factors for managing change success-
C providing feedback to the fully.
employees
A Three
D Gall of above
610. ‘Silk Road Technologies’ talent manage- B Four
ment system includes C GFive

A applicant tracking D Six
B on boarding 615. A method in which corresponding
points of each compensable factors for
C performance management calculation of total point is called
D Gall of above A Gpoint method

611. One of the important organizational fac- B factor comparison
tors affecting ‘Job Design’ is ?
C job classification
A GWorkflow
D alternation ranking method
B Autonomy
616. Succession planning can best be ex-
C Feedback plained by
D Diversity A Activity in which managers make

decisions regarding the advancement
612. Based on his 14 principles, Edward potential of subordinates.
Dem- ing is a strong proponent of
B GActivity that focuses on preparing
A increase in quotas to enhance produc- people to fill executive positions.
tivity.
C A chart showing the possible direc-
B inspection at the end of production tions and career opportunities available
process. in an organization.
C Gtraining and development of em- D None of the above
ployees.
617. The last step in the e-selection process is
D creating quality slogans to motivate ?
workforce.
613. The amount sufficient to enable a holders and clients will use the system
worker to live in reasonable comfort,
having regard to all obligations to B Gtrain the employees that will be re-
which an average worker would sponsible for the administration of the pro-
ordinarily be subject to cess
C draw-up a flow chart of the current
A Fair Wage assessment process
B Living Wage
C GMinimum Wage
Do you know? 67
D draft the desired flow process that
A GSuccession Planning
618. In an organisation initiating career plan-
ning, the career path model would essen- B Organisational Restructuring
tially form the basis for
C Self directed Teams
A Placement
D Corporate downsizing
B Transfer 623. When an interviewer prepares a list of
questions in advance and asks those
C Rotation
question to the candidate to obtain the

D GAll of the above information from him; it is called
619. Which one is not a non-quantitative job A A structured interview
evaluation method?
A Grading method B A well-organized interview
B Ranking method C A systematic type interview
C GPoint rating method D GNone of the above
D Job-classification method 624. A company’s strategic goals must work

towards
620. Procedure that aims to assess probable
success of assignees, in handling of a for- A succession planning
eign transfer is classified as
B performance management
A Gadaptability screening
C compensation management
B ethnocentric screening
D Gall of above
C polycentric screening 625. Which of the following is not a traditional
model of outsourcing?
D geocentric screening
621. When person’s performance is satisfac- A Utility outsourcing
tory but not promotable, such type of an B GFunctional outsourcing
interview is
A satisfactory-promotable interview C Operational outsourcing
B Gsatisfactory-not promotable inter- D Transactional outsourcing

view 626. In ‘job classification’ group that contains
C unsatisfactory-correctable interview jobs with similar difficulty level is called
D unsatisfactory-uncorrectable inter- A classes

view B Ggrades
622. is the process of deciding how to C rank jobs
fill the company’s most important execu-
tive positions. D combine ratings
627. An analysis of pending retirements
should include
68
Do you know?
A determination of average retirement
age A classifying jobs
B planning pension benefits B grading jobs
C determine extent of retirement prob- C ranking jobs

lem D Gnone of above
D Gall of above 633. According to Fredrick Herzberg, a per-
628. The Recognition may be shown in the son’s high-level needs are classified as
form of

A unhygienic
A A pat on the back of employee
B unmotivated
B Promotion
C Gmotivators
C Assignment of more interesting
tasks D hygiene’s
D GAll of the above 634. Leader-Member relations; task structure
629. ‘effective negotiation’ is included in and position power are attributes of which
leadership theory?
A personal competencies
A Trait Theory
B Ginterpersonal competencies
C business management B GSituational Theory
D Both A and C C Behavioural Theory

630. The poor quality of selection will mean D Contingency Theory
extra cost on and supervision.
635. ‘cost advantages’ can be best classified as
A GTraining
B Recruitment
B potential Threats
C Work quality
C Gpotential Strengths
D None of the above
631. Basic approach in employee’s perfor-
mance compares with their current 636. During which plan was the National
performance to Ap- prenticeship Training Scheme
A Gset standards introduced?
B performance in previous years A 1st five year plan
C performance in last job B G2nd five year plan

C 4th five year plan
D none of above
632. ‘quantitative process of job evaluation’ D Annual Plans.
does not include 637. A test that seeks to predict success or
failure through ones handwriting is
called
Do you know? 69
A Grammatologist
B GGraphology
642. The meaning of the acronym HRM is
C Polygraph
A Human Relations Management
D None of the above
638. Counseling with employees for benefits, B Humanistic Resource
advice and second careers is an example of Management C GHuman
A phased retirement Resource Management D Human
B Gpreretirement counseling Resourceful Management
C honoring experience 643. Process of identifying, assessing and de-

veloping leadership is called
A Employment planning
639. What are the benefits of human resource
planning? B Human resource planning
A Achieve economy in hiring new C GSuccession planning
workers.
D all of above
B Match personnel activities and future 644. In career development, providing train-
organization objectives efficiently. ing and development workshops is part
C Improve the utilization of human re- of
sources.
A individual role
D GAll of the above
B manager role
640. Period that spans between ages 15 to 24
is classified as C Gemployer role
A Gexploration stage D line manager
B trial sub stage 645. In talent management end to end process,
an e-recruiting leads to
A Gsuccession planning
D maintenance stage
B performance management
641. Benefits provided for temporary and
permanent disability disfigurement, C compensation management
medical expenses and medical
rehabilitation is referred to as D e-recruiting
A GWorkers’ compensation 646. Which of the following is Herzberg’s hy-
gine factors?
B Financial incentives
A GReasonable salary
C Fringe benefits B Responsibility for work
D None of the above C Sense of achievement
D Recognition at work place

647. The change in specialization and
integration in organization context is
called:
70
Do you know?
A Co-ordination A GTurnover
B Co-operation B Behaviour
C GOrganizational restructuring C Misbehaviour
D Feedback
D None of the above
648. Pay is rewarded according to strict pro-
653. An interview, candidates are being
portionality between rewards and produc-
asked about relevant past experiences,
tion results, known as
known as
A Gstraight piecework

A situational interview
B proportional piecework
B Gstress interview
C dis-proportional piecework
C behavioral test
D variable piecework
D job related interview
649. A plan, offering a 75% base salary along
with 25% incentives is classified as 654. Which of the following is not a ‘lab’ in
the sensitivity training, also known as
A Gcombination plan Labora- tory training?
B non commission plan
A Cousin lab
C competitive plan
B Family lab
D noncompetitive plan
C Stranger lab
650. People choosing career as a ‘managers’
belongs to D GOrganizational lab
655. A list, consisting of job duties and respon-
sibilities, part of
B investigative orientation A Gjob descriptions
C social orientation B job analysis
D conventional orientation C job specifications

651. Instructing, educating and training em- D both A and C
ployees and subordinates is called
656. Which of the following is not a semantic
A Gcoaching barrier of communication?
B mentoring A GInattention
C career management B Faulty translation
D career development C Ambiguous words

652. The voluntary and involuntary perma- D Specialist’s language
nent withdrawal from an organisation is
657. An availability of information systems
called
to integrate recruitment with learning is a
part of
Do you know? 71
Chapter 1. Human Resource Management (HRM) A phased retirement
B preretirement counseling
A GMerit rating
B Point rating
658. The following type of recruitment pro-
cess is said to be a costly affair. C Both A and B
A Internal recruitment D None of the above

B GExternal recruitment 663. Which of the following emerged when in-
dividuals realised the strength they could
C Cost remains same for both types

gain by joining together to negotiate with
employers?
D None of the above
A GTrade Unions
659. Training information system included
B Human Relation movement
A Training aids
C Employment Legislations
B Internal and external faculty
D Employee relationship Management
C Training resources
664. are responsible for assisting and ad-
D GTraining needs vising line managers in areas like recruit-
660. Which of the following is not a welfare ing, hiring, and compensation.
provision under the Factories Act, 1948? A GHuman resource managers
A Canteen B Staff managers
B Creches C Line managers
C First Aid D Board members

665. An equity theory of motivation applies
D GDrinking water to employees who are often
661. Counseling and compensation of em- A Gunder paid
ployees is part of
B over paid
A GStaffing B
C regularly paid
Controlling
D non paid internees
C Leading
666. According to Herzberg, job working
D Organizing conditions are considered as
A Ghygiene’s
662. system stresses on discipline and
there is simplicity in the form. B DE motivators
C intrinsic hygiene’s
D extrinsic hygiene’s
72
Do you know?
667. The process of developing an
applicants’ pool for job openings in an 672. When person’s performance in an inter-
Organisation is called view is neither satisfactory nor
correctable,
A Hiring
A satisfactory-promotable interview
B GRecruitment
C Selection B satisfactory-not promotable inter-
view
D Retention C unsatisfactory-correctable interview
668. Factors contribute to differentiate its mar-
ket offering from other products is called D Gunsatisfactory-uncorrectable inter-

view
A Positioning 673. Which term describes union
B GCompetitive advantage membership is not required as a
condition of employment, classified as
C Consolidation
A right to proceed
D Both A and B
B Gright to work
669. An theory states that employees seek
balance between offered services and C right to get hired
taken salaries is called
D right to join a union
A Gequity theory of motivation
674. People who are investment managers in
B equity theory of salaries personality orientation are classified as
C equity theory of wages A artistic
D equity theory of compression B investigative
670. One time paid payment at time of termi-
nation of employees is classified as C realistic
A compensation pay D Genterprising

675. Type of selection test consists
B supplemental pay
A Aptitude Test
C sick leave pay
B Interest Test
D Gseverance pay
671. For helping mentors and to make them C Personality Test
understand about their respective
responsibilities, a manager needs D GAll of the above
676. Process of classifying, ranking jobs and
A Gformal mentoring assigning points to jobs is called
B informal mentoring A Gjob evaluation
C career interests B job grading
D developmental needs C pay grading
D job ranking
73
Do you know?
Chapter 1. Human Resource Management (HRM) 677. Which one is not a general concept of
T.Q.M.?
A GStrategy
B Team Work
A situational test
C Quality Education
B reasoning test
D Continuous Improvement
678. What our business is is stated C Gvideo simulation test
in D miniature job training
A Gmission statement 683. Interview in which interviewer writes
questions and answers before time is
B strategic goals

called
C vision statement A non directive interview
D all of above B Gdirective interview
679. Advisory Functions of Personnel Man- C Both A and B
agers includes
A Training and Development D none of above
684. A number of benefits can be derived from
B Advising to the departmental officers using E-recruiting, these include
C Advising to the top management A it decreases the effectiveness of the re-
cruitment process by reaching larger num-
D GBoth (A) and (B)
bers of qualified people
680. Identifying and executing the firm’s
mission by matching its capabilities B it increases recruitment costs, it de-
with demands of its environment is the creases and streamlines the
firm’s: administrative process cycle times
A GStrategic Management
C it does not allow the company to eval-
B Mission statement uate the success of its recruitment
strategy
C Vision
D Git increases the effectiveness of the
D SWOT analysis recruitment process by reaching larger
681. A job specification is one of the areas of numbers of qualified people
A GJob analysis 685. In which of the following methods
grievances are ascertained at the time of
B Job design
employees quitting the organisation?
C Job description A GThe exit interview method
D Job summary B The gripe-box system
682. Test in which PC-based situations and
choice s are given to solve situation is C The open-door policy
called
D Opinion surveys
686. In traditional focus, providing informa-
tion about skills learning is included in
74
Do you know?
A Gtraining and development A GTask identity
B Task significance
C Feedback
D Autonomy
687. The International Institute of Labour
Studies was established in the year: 692. After ensuring external and internal eq-
uity, next step in establishing pay rates is
A 1919
A Ggroup similar jobs

B G1960
B price each pay grade
C 1926
C fine tune pay rates
D 1978
688. The leadership prototype D determining the worth of each job
A GDepicts the image of a model leader 693. In talent management end to end pro-
cess, workforce compensation manage-
B Emphasizes leadership
ment leads to
development
A succession planning
C Is useful primarily for selection and
training of employees B Gperformance management
D Uses LPC (Least Preferred Co- C learning management

worker) as an important component
systems D e-recruiting
689. Job analysis includes the preparation of
694. Which of the following are the decisions
A experience and responsibilities to be made while devising the strategies
to hire?
B qualification and abilities
A Geographic distribution of labour
C Gjob descriptions and job specifica- markets comprising job seekers
tions
D All of the above B Make or buy employees
690. Employees training and evaluating per- C Sequencing the activities in the re-
formance before actual job is cruitment process
A situational test D GAll of the above
B reasoning test 695. The process of comparing actual perfor-
mance with standards and taking neces-
C video simulation test sary corrective action is called
D Gminiature job training A Communicating

691. High job satisfaction is the outcome B Co-ordinating
of which of the following core dimen-
sions described by the Job Characteristics C Co-operating
Model?
D GControlling
Do you know? 75
Chapter 1. Human Resource Management (HRM) 696. For closure, every worker is to be com-
pensated with average pay for every year of
service completed
A G15 days
C Gemployer role
B 20 days
C 25 days
701. Which of the following is/are part(s) of
D 30 days transformation process, is/are considered
697. United States executives, who are work- as a part of organizational development?
ing in Australian branch of United King-
dom multinational bank are an example I. Implementing Strategic Planning
of and Alignment

II. Assessing the competitors strengths
A GThird country nationals
and weaknesses
B home country nationals III. Assessing the environment and
changing organisational structure,
C home country nationals systems and culture
D Second country nationals IV. Developing the work climate to en-
698. When person’s performance is not satis- hance teamwork, trust and coopera-
factory but can be improved is tion
A satisfactory-promotable interview A I, II and III

B satisfactory-not promotable inter- B I, II, III and
view
IV C GI, III and
C Gunsatisfactory-correctable inter-
view IV D I, II and IV
D unsatisfactory-uncorrectable inter- 702. HRM function does not involve
view
A Recruitment
699. Position Analysis Questionnaire (PAQ)
for job analysis is B GCost control
A Gquantitative technique C Selection
B qualitative technique D Training
C both A and B 703. Providing new employees with basic in-
formation regarding background is
D none of above
A Gemployee orientation
700. In career development, communicating
company mission and vision is included in B employee training
A individual role C both A and B

B managerial role D none of above
704. In career development focus, individual
goal setting is part of
76
Do you know?
A training and development A Gaction research
B Gperformance appraisal B survey research
C recruitment and placement C marketing research
D human resource planning D human research
705. ‘strategic change’ is an example 710. A brief write-up of what the job is all
about is ?
of

A job finding
B Gjob summary
B techno structural interventions C job analysis
C Gstrategic intervention
D job specification
D HRM interventions 711. Effective human resource management
706. Treating employees as precious human could include all of the following respon-
resources is the basis of the approach sibilities except
A Hard HRM A placing the right person in the right

job
B GSoft HRM
B training employees
C Medium HRM
C controlling labor costs
D Utiliarian approach
D Gall are responsibilities necessary for
707. Sales commission is an example of effective human resource management
712. Human Resource Management includes
A time based pay
B Gperformance based pay 1. Employee Grievance
2. Organizational climate
C bonuses
3. Job incentives
D salary incentives 4. Recruitment
708. A systematic method to teach skills for 5. Selection
job while presenting facts and getting feed-
back is called Select the correct answer from the follow-
ing:
A job rotation
A 1, 2, 3 and 4
B G1, 3, 4 and 5
C job instruction training C 1 and 5
D Gprogrammed learning
D All of the above
709. ‘integrated strategic management’ is an
713. Human Resource Planning include
example of
Do you know? 77
Chapter 1. Human Resource Management (HRM) A Action planning
B Scenario planning
C Demand and Supply forecasts
D GAll the above
714. The following is (are) the option(s) A GWorker can sell not only his own
labour but also the labour of his fellow
while planning for surplus
workers.
A Reassign the jobs B The number of buyers is less than
the number of sellers.
B Redesign the jobs
C Labour market is normally local in
C Reduce work nature.
hours D D Labour is less mobile.

719. ‘Case of Schimdt’ is associated with
GAll of the above which School of Management thought?
715. The systematic process of making job
val- uation determinations about a job A Systems Approach
based upon its content and the way is B Behavioural School
which it actually functions within the
organization is called: C GScientific Management
A Job Determination D Human Relations School

720. Supplemental insurance plans are in-
B Job Analysis cluded in
C GJob Evaluation A long-term incentives
D Job Grading B short-term benefits
716. High performance work system leads to C Gexecutive perks
A Gsuperior employee performance D job ranking
B low labor costs 721. Low absenteeism and turnover is the
outcome of which of the following core
C safer workplaces dimensions described by the Job
Character- istics Model
D less employee turnover rate
A Autonomy
717. ‘unclear standards’ usually results in
B Feedback
A unfair appraisals
C Task Identity
B fake appraisals
D GTask Significance
C true appraisals
722. A system which measures ongoing per-
D GBoth A and B formance and e-mails reports is called
718. Which of the following is not a peculiarity A direction sharing
of labour market?
B goal alignment
C Gongoing performance monitoring
D ongoing feedback
78
Do you know?
723. According to Fredrick Herzberg,
person’s low-level needs are classified as A human process intervention
A Ghygiene’s B techno structural interventions

B motivators C strategic intervention
C unhygienic D GHRM interventions
728. Manpower inventory involves ?
D unmotivated

724. Which type of promotion has been de- A the classification of the inventory of
scribed by W. R. Spriegel? workers in an organisation in addition to
the qualities.
I. Departmental Promotion B Gthe classification of characteristics
II. Inter-departmental Promotion of personnel in an organisation, in addi-
tion to counting their number.
III. Inter-plant Promotion
C the classification of characteristics of
IV. Inter-company Promotion
managers’ qualities in addition to their
number.
A GI, II, III
D the classification of characteristic
B II, III, IV features of functions for inventory in
addition to the total number of functions.
C I, II, IV
729. The Integrated system model is also
D I, III, IV known as
725. In which incentive executives are given A Harvard Model
right to purchase stocks for specific
period B Michigan Model
?
A Glong-term incentives C Integrated Model
B short-term incentives D GWarwick System Model
C pay scale 730. An aggregate of several related action
plans that have been designed to accom-
D ranking jobs plish a mission within a specified time
period is known as
726. Human Resource Management is
A GProgramme
? B Process
A GEmployee oriented C Project
B Employer oriented D Policy
C Legally oriented 731. Focus on long-term issue, that are hard-

to-reverse are part of
D None of the above
727. ‘reward systems’ is an example of
79
A coaching A Downsizing helps in getting rid of

B Gmentoring deadwood.
B Cost-cutting measure is a reason for
C informal training
downsizing.
D formal training
C Mergers and Acquisitions are respon-
732. Each band in ‘broad banding’ contains sible for downsizing.
A Gwide range of jobs D GTechnical up gradation cannot be
attributed as a reason for downsizing.

B lesser range of job
737. When employee’s high expectations
C only one type of job con- front reality of boring job, it is called
D unspecified job description A promotions

733. The technique that have been used to B transfers
evaluate an employee in comparison with
other employees C Greality shock
A GRanking D formal training
B Forced choice 738. ‘quality circles’ is an example
of
C Essay evaluation
D Critical incident technique B Gtechno structural interventions
734. Which of the following act represents
a situation in which employment de-
cisions are NOT affected by illegal- D HRM interventions
discrimination?
739. Interviews can be
A GFair employment
A structured only
B Legal compliance
B unstructured only
C Litigation Process
C Gboth structured and unstructured
D Affirmative action D none of above
735. Span of control and management level 740. Which of the following is not a type of
of executive is included in information that should be provided by
A Gjob complexity application forms?
B complexity in hiring A Education
C complexity in training B Experience
D complexity in recruitment C work stability
736. Which of the following statements about
downsizing is not correct? D GApplicant’s age
741. All of the following are examples of hu-
man resource job duties except
80
Do you know?
A recruiter
746. Downside of management by objectives is
B equal employment opportunity A Gtime consuming
coor- dinator
C Gfinancial advisor B large capital is needed
D compensation manager C large pool of human capital is re-
742. Relationships section of job description quired
defines whom would you
D both A and B

A supervise
747. A manager may delegate any of the fol-
B report to lowing except
C work with A GResponsibility
D Gall of above B Authority
743. Kind of arbitration in which parties are
not committed to accept award of arbitra- C Work load
tor is classified as
D None of the above
A binding arbitration
B Gnon-binding arbitration 748. For forecasting the demand for man-
power, the important techniques used are
C interest arbitration
A Delphi Techniques
D rights arbitration
744. Compensation for top executive job is B Statistical Techniques
largely based on
C Work Study Techniques
A job complexity
D GAll of the above
B employer’s ability to pay
749. In Lewin organizational change process,
C executive’s human ‘creation of sense of urgency’ is called
capital D Gall of A Gunfreezing stage
above B moving stage

745. HR’s basic challenges in formulating
C refreezing stage
strategies include(s):
A GNeed to support corporate D all of above
productivity and performance improvement
efforts. 750. During his days at Midvale Steel Com-
pany F.W. Taylor saw that employees
B Employees not play any role in per-
soldiering - deliberately working at a
formance improvement efforts
pace slower than their capabilities. He
C Not being involved in designing the identified that, worker indulge in
company’s strategic plan soldiering primarily for the following
reasons:
D Management agenda’s
Do you know? 81
A Fear of losing jobs if they increase
their output.
B Faulty wage systems.
755. of an employee is the process of
C Out-dated methods of working evaluating the employee performance of
D GAll of the above the job in terms of the requirements of
751. Motivation theory shows downside of the job.
‘extrinsic rewards’ is explained in A Merit Rating
A Victor Vroom expectancy theory B Job
B GEdward Deci motivation
evaluation C
theory C Maslow’s motivation
GJob analysis
theory

D Performance appraisal
D Fredrick Herzberg motivation
756. Which four are the factor influencing the
theory Human Resource Management of an or-
ganisation.
752. In career development, discussing ca-
reer development with subordinates is i) Size of workforce
included in ii) Employee Expectations
A individual role iii) Composition of work force
B Gmanager role iv) Political influence
v) Change in technology
C employer role
D line manager A (i), (ii), (iii) and (iv)

753. Who is father of Administrative B (i), (ii), (iii) and (v)
Manage- ment Theory?
C G(i), (ii), (iv) and (v)
A Max Weber D (i), (ii), (iv) and (v)
B Frank Gilbraith 757. Advising, counseling and guiding em-
ployees and subordinates is called
C GHenry Fayol
D Henry Gantt A coaching
754. Which of the following is not a part of B Gmentoring

the Scheme of Workers’ Participation in C career management
Man- agement in India?
A GIndustrial Level Councils
758. Pay for time not worked, sick leave,
B Shop Level supplemental benefits and severance
pay are types of benefits called
Councils C Joint Level
A Gsupplemental pay benefits
Councils D Unit Level
B optional pay benefits
Councils
C compensation law benefits
D unemployment pay benefits

82
Do you know?
759. How often HR planning process is
implemented within an Organisation? A INTUC, AITUC, BMS and UTUC
A GContinuously B AITUC, BMS, CITU and HMS

B Annually C GAITUC, HMS, INTUC and UTUC
C Bi-annually D BMS, CITU, HMS and INTUC

764. Human resource department
D Quarterly plays/serves as

760. An example of ‘variable pay’ is A Gadvisory role
A Gprofit sharing plan B line authority
B pay for performance C hiring department only
C pay for skills D training department only

765. Understanding career skills and effec-
D pay for tenure
tively use them for employees is process,
761. Assertion (A): Structural inertia is an or- known as
ganizational resistance process to change
because organizationshave built in A career
mechanism toproduce stability. Reason B Gcareer management
(R): Peo- ple with a high need for security
are likely to resist change because it C career planning
threatens their feeling of safety. Codes:
A (A) is right and (R) is a correct 766. Strike occurs when one union of
explanation of (A). workers strike in favor of another union
of workers is classified as
B GBoth (A) and (R) are right, but
A economic strike
the
(R) does not explain the (A). B wildcat strike
C Both (A) and (R) are wrong. C unfair labor practice strike
D (A) is wrong and (R) is right. D Gsympathy strike
762. In an organization, under line and staff 767. First step in validating a test is to
the function of ‘staff’ is A Ganalyze the job
A Superior B choose the tests
B GAdvisory C C administer the tests
Managerial D Relate test scores
D Authoritative 768. In career development, realistic career
plans is included in
763. Which four of the Central Trade Union
Organizations were signatories to the
inter-union code of conduct?
Do you know? 83
A Gindividual role
B manager role
A difficult to develop
C employer role
B cause of disagreements
D line manager
C time consuming
769. Types of ‘appraisal interviews’ are
D Gdifficult to rate
A tell-and-listen
774. Creating culture of honoring experience
B tell- and-sell is a tool of

C problem solving A keeping retirees
D Gall of above B keeping employees

770. Step in which employer and employee
discuss performance and plans for future C attracting retirees
is
D GBoth A and C
A defining the job
775. Which of the following component of
B training session attitude represents a person’s opinion’s
knowledge, and information?
C Gfeedback session
A Affective component
D interview sessions
771. Most of time manager of ‘Human Re- B GCognitive component
source’ department is
C Behavioral component
A line manager
D Objective component
B Gstaff manager 776. An interview, interviewer does not ask
C active manager question as a set format, called
A Gnon directive interview
D both A and B
B directive interview
772. Once a firm has a pool of applicants, the
first step in pre-screening is the C both A and B
A in-person interview
D none of above
B on-site visit 777. is the main source of innovations?
C Gapplication form A Upgraded technology
D telephone interview B GHuman mind
773. Main disadvantage of critical incident C Competitors’ pressure
method is
D Research& Development
778. HRP stands for
84
Do you know?
A Human resource project
A economic trends
B GHuman resource planning
B political trends
C Human recruitment planning
C competitive trends
D Human recruitment
D Gall of above
procedure 779. A Competency consists
784. The following are the key factors of the
of ? new economic policy.
A The specific tasks a person must do

A Privatization
B Skills and behaviours B Market friendly state
C A list of tests that will measure C Liberalisation

cognitive ability
D GAll of the above
D GCommunications and behaviour 785. An advantage of Management by Objec-
780. Cash and stock bonuses for achieving tives (MBO) is
short-term goals are included in
A avoids central tendency and biases
A long-term incentives B Gjointly agreed performance objec-
B Gshort-term incentives tives
C pay scale C provides behavioral anchors
D ongoing basis evaluation

D ranking jobs
786. Less career plans and benefits for people
781. Which of these is an alternate to job of color are concluded in
evaluation?
A Gbias
A Wage survey
B reality shock
B GDecision Bank Method
C promotion
C Employee classification D transfer
D None of the above 787. Which of the following is not an ad-
vantage of using a private employment
782. An advantage of ‘critical incident agency?
method’ is
A it may be faster than in-house recruit-
A avoids central tendency and biases
ing
B avoids central tendency and biases B it does not require internal recruit-
ment specialists
C provides behavioral anchors
C Gscreening may not be as thorough
D Gongoing basis evaluation
D it may be better for attracting minor-
783. External and internal audit of a ity candidates
company includes
Do you know? 85
Chapter 1. Human Resource Management (HRM) 788. Availability of information systems for
updating and integration of learning, re-
cruitment and employee pay, is part of
A phased retirement
793. Which factor does not involve in
B preretirement counseling communication to employees
A interviewing
B disciplining
789. Asking manager ‘Does employee is in-
formed about performance standards’ is C counseling
part of
A Gantecedents D Gcompensating

794. Blue collar workers often get paid on
B behavior
A Gtime based pay
C consequences
B performance based pay
D counseling
C extra bonuses
790. Bottom line of any business plan is
A marketing plan D discount on fares
795. The written statement of the findings of
B Gfinancial plan job analysis is called ?
C personnel plan A Job design
D production plan B Job classification
791. Offering flexible part-time work, to retire-
C GJob description
ment age senior employees is a technique
to D Job evaluation
A Gkeep retirees 796. Online and face to face feedback about
goal’s progress is
B keep employees
A direction sharing
D talent management B goal alignment

792. Identify the managerial function’ out of C ongoing performance monitoring
the following functions of HR managers?
D Gongoing feedback
A Procurement 797. Competency based pay plan is more
B Development A Gperson oriented
C GOrganizing B job oriented
D performance appraisal C tenure oriented
D evaluation oriented
798. Classification of executive and manage-
ment positions into series of grades,
called
86
Do you know?
A job specification 803. Method in which employer first choose
higher and lowest, then secondly
B job description choosing highest and lowest is
C Gjob evaluation A Galternation ranking method
D employee training B point method

799. Why is ‘procedural justice’ important in C ranking method
the context of the management of
misconduct? D job classification

A It protects the interest of daily wage 804. The process which is continuous and
earners. stops only when the organisation ceases
to exist
B It reflects on the integrity of HR pro-
fessionals. A Training
C It reflects on the values and attitudes B Job evaluation

of top management. C GHiring
D GIt ensures that individuals have a D All of the above
sense that they have been treated fairly.
805. Who among the following propounded
800. All incentive plans focused on the theory of industrial democracy?
A Gperformance
A John T. Dunlop
B skills
B Allan Flanders
C tenure
C Neil W. Chamberlain
D particular knowledge
D GSydney& Beatrice Webbs
801. On basis of comparable jobs, variables
such as skills, responsibility and working 806. Which of the following is not a function
conditions, considered as normally performed by HR department?
A logical factors A GAccounting

B Recruitment and Selection
B comprehensive factors
C Gcompensable factors C Pay and Reward
D intuitive factors D Employee Relations

802. The following system is simple, less ex- 807. Kind of union security from employees
pensive and less time consuming. unions in which company can hire people
that are not members of unions is classified
A Paired comparison as
B Confidential report system A closed shop
C GRanking B Gunion shop
D Checklist method C agency shop
Do you know? 87
Chapter 1. Human Resource Management (HRM) 808. Voluntarily helping less experienced em-
ployees is part of
D preferential shop A formal mentoring
B Ginformal mentoring
C career interests
C Feedback Control
D developmental needs
809. Which of the following is a key HR role D Forward Control
813. The last step in the e-selection process is
A Personnel administrator
B GBusiness ally A consider how the various new stake-
C Payroll advisor
B Gtrain the employees that will be re-
D Organisational geographer sponsible for the administration of the pro-

cess
810. Showing employees their performance
graphs and quantitative data is an exam- C draw-up a flow chart of the current
ple of assessment process
A Gperformance feedback D draft the desired flow process that

814. Communications and employs’ participa-
C appraisal system tion is part of
A Gcompany’s plan
D appraisal feedback
811. The following technique(s) is based on B strategic plan
the critical incident approach.
C vision
A Behaviorally anchored rating scales
(BARS) D mission
815. Providing step by step training and enlist-
B Critical incident technique ing job’s basic tasks is
C GBoth (A) and (B)
A job rotation
D None of the above
812. Which of the following types of control
involves evaluation of inputs and taking C Gjob instruction training
corrective actions before the operation is
completed? D apprenticeship training
A GFeed Forward Control 816. Information about specific salary and

wage rate for particular job is part of
B Concurrent Control
A Gsalary survey
B market survey
C equity survey
D HR survey
817. Which of the following is not a type of
HRM strategy?
88
Do you know?
A Task focused strategy
822. Second step in validating a test is
B GPlacating HRM strategy
A analyze the job
C Turnaround HRM strategy
B Gchoose the tests
D Development oriented strategy
C administer the tests
818. Method of disciplining, which usually in-
volves systems of paid decision-making D relate test scores
leaves and oral warnings is classified as
823. Point system and factor comparison

A punitive discipline methods are placed under such category
B distributive discipline A Non Non-quantitative job evaluation

B GQuantitative job evaluation
C descriptive discipline
C Any of the above
D Gno punitive discipline
819. ‘educational level’ of executive is classi- D None of the above
fied as 824. Demonstrable skills, knowledge or be-
haviors that enable employee’s perfor-
A working capital
mance are called
B Ghuman capital A Gcompetencies
C compensation capital B job description
D size of working capital C job specification
820. A group interviewer, questions are
being asked from group of interviewee, D job evaluation
considered as 825. The provides the essential
information on which each job is
A panel interview evaluated.
B Gmass interview
A Job ranking
C computer interview
B Job enrichment
D personal interview
C GJob description
821. Human Resource Management (HRM)
D Job enlargement
is a part of the broad Human Resource
De- velopment (HRD) System, as this 826. Organisational factors affecting job de-
focus to sign are ?
A Selection, Induction, Training and A Gworkforce and cultural factors

Development
B employee availability and
B Operational and Organisational Op-
abilities C ergonomics and
tions
C G(A) and (B) above cultural factors D feedback and
D None of the above diversity factors
827. An automated end to end process of plan-
ning and recruiting employees is called
Do you know? 89
A phased retirement A Consumer goods
B pre-retirement counseling B GIndustrial goods

C Gtalent management C Speciality goods
D modifying selection procedure D None of the above
828. In which of the following we notice 833. People attracted to occupation involving
under-employment in a large measure? cognitive activities are classified as

A Coal Industry A realistic orientation
B Textile B Ginvestigative orientation
Industry C C social orientation
Banking
834. An evaluation process of employee’s
D GAgriculture performance, in comparison to set
standards is called
829. Fish bone diagram is also known as
A Gperformance appraisal
A Kaizen Diagram
B compensation
B GIshikawa Diagram
C counseling
C Taguchi Diagram
D design of evaluation
D Pareto Diagram
835. Process that enables manager to make
830. Seeking guidance from experienced comparison between employee’s and his
people for advising and counseling is department goals is
called
A direction sharing
A Gmentoring
B Ggoal alignment
B employee’s performance
C rewards and recognition
C career interests
D coaching and development support
D developmental needs 836. Career in Human Resource
831. Increments based on performance is a Management
basis of means
A Gdirect financial payments A A status job
B non direct financial payments B A respectable consistent occupation
C direct compensation C A job where a person can earn liveli-
hood
D bonuses
D GThe progression of a person in his
832. Goods used by an organization in pro- occupation over the years
ducing other goods is called
90
Do you know?
837. Collective bargaining items that are in-
troduced by any other party must be bar- 842. Vertical integration in relation to SHRM
gained considered as can be described as which of the follow-
ing?
A illegal bargaining items
A The relationship or integration be-
B Gmandatory bargaining items tween an Organisation’s senior managers
C voluntary bargaining items B The relationship or integration be-
tween HR functional policies, for
D involuntary bargaining items
example employee development,

838. ‘performance management’ is employee reward and employee relations
always
C GThe relationship or integration be-
A Ggoal oriented tween the internal HR processes, and the
Organisation’s business strategy and exter-
B performance oriented
nal market.
C sales oriented D The relationship or integration be-
tween operational functions and policies
D none of above
839. Find the machinery which is not method 843. The term used before the language of
of settlement of industrial dispute: modern HRM was
A Labour Relations
A Conciliation
B GConsultation B Personnel Management
C Adjudication C Industrial Management
D Works committee D GAll of the above

840. Which one is a part of performance mea- 844. Observing CV’s of candidates for rating
surement? by order, considered as
A Trait A candidate order error
B Behaviour B candidate contrast error
C Outcome C Gboth A and B
D GAll the above D none of above

841. Whistle Blowing is the situation wherein 845. Recruitment policy usually highlights
an employee need for establishing ?
A Causes indiscipline in the organiza- A Gjob specification

tion. B job analysis
B Discloses other employees’ illegal im- C job description
moral or illegitimate activities.
C GDiscloses the employer’s illegal D none of the above
im- moral or illegitimate activities. 846. Establishing company based career cen-
ters is a method, relating to
D All of the above.
Do you know? 91
Chapter 1. Human Resource Management (HRM) A Gcareer management
B appraisal management
C performance management
851. How many types of strategies are there in
847. ‘Hay consulting firm’ emphasizes com-
strategic planning?
pensable factors such as
A G3
A skills
B 4
B efforts and responsibility
C 5
C knowledge
D 6
D Gaccountability

852. Psychologist ‘Edwin Locke’ stated that
848. People having investigative personality specific and challenging goals lead to
often choose profession as
A Ghigher task performance
A physicians
B lower task performance
B psychologists
C fixed performance rewards
C R&D managers
D variable performance rewards
D Gall of above 853. In career development focus, matching
849. Who has extended the Vroom’s Ex- job and individual competencies is part
pectancy Theory of Motivation by suggest- of
ing that motivation is not equal to satis-
faction and performance and by A training and development
depicting what happens after
performance?
A GPorter and Lawler C Grecruiting and placement
B Edward Tolman D compensation and benefits

854. A strategy, employees seeking flexibility
C Harold Kelly in workforce, workplace within same
D Alderfer company, regarded as
850. Which one is not a part of effective orga- A promotions
nization’s career planning process?
B Gtransfers
A Personal Assessment C reality shock
B GIncentive Management
D formal training
C Assessment of Occupational and ca-
reer choice 855. The last stage in a grievance redressal
procedure is handled by
D Annual Appraisal and Development
Programme A Union
B Voluntary Arbitrator
C H.R. Department
D GGrievance committee
92
Do you know?
856. What tactic will employers likely have
to take to fill openings left by retiring A Job grading
employees?
B Job classification
A instituting flexible work hours
C Job standardisation
B providing elder
D GAll of the above
care C hiring more 862. In traditional focus, an analysis of future
and present skills and tasks is part of
women D Grehiring

retirees
857. An integral part of feedback process is
A direction sharing
D Ghuman resource planning
B goal alignment
863. First step in establishing pay rates is to
C ongoing performance monitoring A Gconduct salary survey
D Gcoaching and development B group similar jobs
support
C price each pay grade
858. Delphi technique is used in
D fine-time pay rates
A GForecasting
864. Levels and series of steps based on years
B Organising of service in pay grades are called
C Operating A Gpay ranges

B grade ranges
D Staffing
859. In career development focus, employees C similar jobs grades
career interests and aptitudes is part of
D anchoring pay ratings
A training and development 865. Tests that measure traits, temperament,
or disposition are examples of
C Grecruiting and placement A Manual dexterity tests
D human resource B GPersonality tests

planning 860. Objectives of C Intelligence tests
training is
D Work sample tests
A Increased morale
866. According to Herzberg, for creating self-
B Increased productivity motivated workforce employers should
focus on the
C Favourable reaction to change
D GAll of the
above 861. Job analysis
includes
93
Do you know?
A Gmotivator factors A Financing project marketing related

programming
B de-motivator factors
B setting employment standards and
C intrinsic factors policies
D extrinsic factors C Glinking human resources with
strategic objectives to improve perfor-
867. In setting SMART goals, ‘T’ stands for mance
A Gtimely

D Project planning
B tricky 872. Negotiation of labour contract by Union
and Management is referred to as
C transparent policies
A GCollective Bargaining
D none of above B Industrial Relations
868. Comparison of employees’ actual
performance with set standards is C Consumerism
involved in D Trade Union
A leading 873. The metric can be used as a mea-
surement to show improvements to sav-
B organizing ings in recruitment and retention costs.
C Gcontrolling
A absence rate
D staffing
B Gcost per hire
869. Providing continuous learning, training
and help to employees for expansion of C HR expense factor
horizon is D human capital ROI
A job rotation 874. Which of the following is a force that
acts as stimulant for organizational
B job training change?
C Glifelong learning A Technology
D programmed learning
B Economic Shock
870. Easiest performance appraisal interview
is C Nature of the workforce
A Gsatisfactory-promotable interview D GAll of the above
B satisfactory-not promotable inter- 875. While considering promotion of an em-
view ployee, the following is the most important
consideration:
C unsatisfactory-correctable interview
A Seniority
D unsatisfactory-uncorrectable inter-
view B Competence
871. Strategic human resource management C Loyalty
involves ?
D GOnly (A) and (B)
94
Do you know?
876. Generally in chain of command, no one
can issue orders outside their own D behavior management
department is 881. Period in which people act as mentors
A Gstaff managers for younger employees is called
B line managers A exploration stage
C CEO B growth stage
D none of above C midcareer crisis sub stage

877. Tests are classified on basis of measure- D Gdecline stage

ment of
882. Paired comparison method can be used
A mental abilities by
B personality and interests A Superiors
C physical abilities B Peers
D Gall of above C Subordinates

878. ‘HRD’ dimension which is measured D GAll of the
with help of development of above 883. ‘HR’ activities
questionnaire is named as lead to
A GHRD culture
A Achievement of strategic goals
B Business linkage score
B Organizational performance
C HRD competence score
C Emergent employee
D HRD system maturity score
behaviors D Gall of above
879. For continuous work growth,
company’s direct, non-financial and 884. The goal of this stage of HR intranet site
financial payments are being received development is to provide employees
by employees, categorized as with a truly individualized experience
based on their individual profiles
A Gbenefits
A Brochure ware
B stock ownership
B Transactional
C loyalty scholarships
C Integrated
D all of above
880. Changing behavior of employees by re- D GPersonalised
warding or punishing is called 885. Hawthorne experiments were
A Gbehavior modification conducted at
B behavior modeling A Hawthorne Electric

Company B GWestern Electric
C behavior reshaping
Company C General Electric
Company
D Eastern Electric Company
Do you know? 95
886. occurs when an interviewer 891. Fair procedures perceived for allocation
judges an applicant’s entire potential for of job pay rates is included in
job performance on the basis of a single
A Gprocedural equity
trait, such as how the applicant dresses or
talks. B pay rate equity
A GHalo - effect C primary equity
B Unstructured
D individual equity

C Stress producing 892. When constructing the ad, it is
important to consider how to best ?
D None of the above
A GAttract attention to the advertise-
887. In 360-degree feedback, ratings are col- ment
lected from
B Get right candidate
A supervisors
C How will be the profit
B subordinates
D The candidate reach in profit
C peers 893. Under method, common factors to
all the jobs are identified.
D Gall of above
888. A stage which concludes major career A GPoint
re- assessments is called B Merit
A exploration stage
C Factor comparison
B growth stage
D Ranking
C Gmidcareer crisis sub stage 894. In Factor Comparison method, each fac-
D maintenance stage tor is ascribed a
889. When an employee harms a third party A GMoney value
because of inadequate employee training, B Ranking
it is called
C Scale
A training
B Gnegligent training D None of the above
895. A personnel plan requires forecast of
C both A and B
A personnel needs
D none of above
890. In Vroom’s theory, motivation is a prod- B supply of inside candidates
uct of C supply of outside
A expectancy
candidates D Gall of
B instrumentality
above
C valence 896. Managers subscribing to assump-
D Gall of above tions attempt to structure, control and
closely supervise their employees.
96
Do you know?
A GTheory ‘X’
902. Which of the following is not a feature
B Theory ‘Y’ of systems approach?
C Both Theory ‘X’ and Theory ‘Y’ A A system is a combination of parts
D Neither Theory ‘X’ nor Theory ‘Y’ B System transforms inputs into out-
897. Which of the following is not a TQM tech- puts
nique? C Parts and sub-parts are related to
A Six Sigma one another

D GIt is not necessary for a system to
B Quality Circles have a boundary
C GCore Competency 903. Labour productivity means
D Zero Defect Programmes A GOutput is greater than input
898. Selection of the candidates is done out B Output is less than input
of
C Output is equal to input
A GTarget population
D Output is negative
B Internal sources
904. ‘Leisure time counseling’ is an example of
C External sources
A phased retirement
D Internal as well as external sources B Gpreretirement counseling
899. Salary survey can be conducted
through
A primary data
905. Which of the following term is used
B secondary data to identify, “what the job holder does”?
“How it is done”?& “why it is done”?
C collective
A Job specification
equity D
B Job evaluation
Gboth A and B
C GJob description
900. Opening retail stores, way ‘Apple’ has
opened , a classic example of D Job title
A Gvertical integration 906. Portion of increased salary paid to em-
ployee for an individual performance is
B horizontal called
A Gmerit pay
integration C
B motivators
consolidation
C de-merit pay
D geographic expansion
901. A job analyst’s task is to D fixed merit pay
A Gprepare job description
B integrate development activities
C develop compensation plans
D advise management
Do you know? 97
907. Structured interview is also called 912. Solving and implementing solutions in
A Gnon directive interview empowering employees to review prob-
lems can, best classified as
B directive interview A Gaction research
C both A and B B customer research
D collaborative approach C marketing research

908. Porter and Lawler model is related to D human research

A Perception 913. The performance of human resource de-
partments is evaluated based on
B Attitudes
A measurable evidence of efficiency
C GMotivation
B measurable evidence of effectiveness
D Leadership
C anecdotal evidence
909. Salary surveys are used for monitoring
and maintaining D Gboth A and B
A Gexternal equity 914. “Quality Circles in India”, the first book
incorporating the process to be adopted
B internal equity in developing, implementing and
sustaining quality circles, was authored
C compensating equity by
D collective equity A T.V. Rao
910. Types of third party negotiation, known B D.M. Pestonzee
as arbitration, includes
C Udai Pareek
A non-binding arbitration
D GS.R. Udpa
B interest arbitration
915. A test which measure, what it is
C non-binding arbitration intended to measure is
A GValid test
D Gall of above
B Reliable test
911. “Labour is not a commodity” - is the as-
sertion made by C Objective test
A GThe Declaration of Philadelphia D Standardised test
adopted by 26th session of ILO
916. Position a person has over many years
B The Magna Carta in any occupation is called
A Gcareer
C The Constitution of India
B career management
D The International Labour
Conference C career planning
98
Do you know?
917. Which of the following components is not
true as a part of unemployment definition? 922. The first Factory Legislation in India
was enacted in
A Physically fit to work A 1860
B Mentally fit to work B G1881
C GAbility to discharge the work most C 1882
efficiently
D 1891
D But, unable to find work 923. set guidelines regarding safety

918. Which is the Human Relation Policy? practices at work.
A GOpen communication A Equal employment laws
B Common interest B GOccupational safety and health
laws
C Mutual acceptance C Labor laws
D All of the above D Advertising regulations
919. In career development, providing sup- 924. ‘incentives’ given to employees are a
port in developing career is part of part of
A individual role A non direct financial
B Gmanagerial role payment B Gdirect financial
C employer role payments C compensation
D pension benefits
925. Which of the following department of
920. Which of the following act deals with re- an Organisation performs the managerial
cruitment and selection? function of matching Organisational needs
A Child labour act with the skills& abilities of the
employees?
B The apprentices act
A Finance department
C Mines act
B Marketing department
D GAll of the above
921. The problem of industrial discipline was C Production department
debated by the Indian Labour Conference D GHuman Resource department
(ILC) held in India in
926. Disadvantage of ‘forced distribution
A 1955 method’ is
B G1957 A difficult to develop
C 1959 B cause of disagreements
D None of these C time consuming

D Granking is based on employer’s
cut- off points
Do you know? 99
Chapter 1. Human Resource Management (HRM) 927. Building blocks of performance manage-
ment are
A 3
B 4
A Gexternal equity
C 5
B primary equity
D G6
928. Typical simulated tasks include C secondary equity
A management games D collective equity

933. is defined as disputes between
B leaderless group discussion parties submitted and decided by a
neutral third party.

C The in-basket
A Collective Bargaining
D Gall of above
929. ‘functional strategy’ can also be consid- B Affirmation Action
ered as
C GArbitration
A Gdepartmental strategy
D Negotiation
B business unit 934. Which of the following statements is
not true about benchmarking strategy of
C companywide strategy
TQM?
D business strategy A It is a people driven activity.
930. An interview, in which supervisor and
subordinate review appraisal, called B It is related to the efforts of Kaizen.
C GIt is related to the raising of
A structured interview criteria for selection.
B unstructured interview D It is raising the performance stan-
dards of the organization.
C Gappraisal interview
935. Workers with manual jobs are mostly
D hiring interview paid as
931. In traditional focus, rewards based on
A pay plan based on knowledge
production is part of
B Gpay plan based on skills
C pay plan based on tenure
D pay plan based on performance
C recruiting and placement 936. Making a fit between company’s
competitive aims and each department’s
D Gcompensation and benefits
plan is
932. Job’s pay rate in comparison with one’s
own firm is an example of A Strategic planning
B GStrategic fit
C Corporate strategy
D Competitive strategy
937. Which of the following is the internal
sources of recruitment?
100
Do you know?
A Promotion
A recruiting and hiring
B Trainees
B managing employees
C Transfer
C compensating employees
D GAll of these D Gall of above
938. One of the dimensions included in the 943. Which one of the following is not in se-
Harvard Model is ? quence of personnel training procedure

A HR outcomes interest
i) Instructor Preparation
B Behavioral interest ii) Present the task
C GStakeholders interest iii) Try out performance
D Performance interest iv) Training preparation
939. Second step in ranking method of job v) Follow up.
evaluation is to
A (i), (ii), (iii), (iv) and (v)
A combine ratings
B (ii), (i), (iv), (iii) and (v)
B rank jobs
C G(i), (iv), (ii), (iii) and (v)
C selecting compensable factors
D (iii), (i), (ii), (v) and (iv)
D Ggrouping jobs
944. In which personality type we can
940. Appraisals of employees must be dis- include accountants?
cussed in context of
A realistic
A Gemployees’ career aspirations
B performance applications B investigative
C industry leading compensation C social

D Gconventional
D employee training
945. Anchoring jobs and slotting other jobs ac-
941. Lean production aims at: cordingly is called
A Continuous improvement A Gbenchmarking jobs
B Aim at zero defects B evaluating pay scales
C Just-in-time inventory system C evaluating pay grades

D GAll of the above D evaluating internal equity
942. ‘Talent Management’ automated end to 946. Management guru, Edward Deming ar-
end process involves gues that employee’s performance is result
of
Do you know? 101

Chapter 1. Human Resource Management (HRM) A training communication
B quality management
C own motivation
D Gboth A and B
A Wage Fund Theory
947. What term refers to the knowledge, edu-
cation, training, skills, and expertise of a B Subsistence Theory
firm’s workers?
C GSurplus Value Theory
A human resources
D Residual Claimant Theory
B Ghuman capital 952. Which of the following is not a field of
C intangible assets industrial relations?
A State and their institutions

D knowledge assets
948. Which of the following statements about B Management and their associations
Organizational Behaviour is wrong?
C Study of workers and their trade
A It is an inter-disciplinary subject. unions
D GStudy of consumers and their
B It believes that individual, group associations
and organization are subsystems of OB.
953. Career counseling is part of which of the
C Its explanation finds roots in following functions of HRM?
systems as well as contingency theories.
A Compensation& benefits
D GIt deals only with prediction of hu-
man behaviour at work. B Planning& selection
949. Standard of ‘output’ for a job is called C GTraining and Development
A Gfair day’s work D Maintenance of HRIS
954. “Poverty is an artificial creation. It does
B unfair day’s work not belong to human civilization and we
can change that and can make people come
C incentive rate
out of poverty through redesigning our
D systematic soldiering institutions and policies.” This preamble
refers to
950. Recruitment
A Women Entrepreneurship
A follows selection
B Gprecedes selection B Corporate Entrepreneurship
C GSocial Entrepreneurship
C matches selection
D None of the above
D none of the above
955. Relationship between two variables can
951. Which of the following theories of be identified with help of
wages was propounded by Karl Marx?
A ratio analysis
B Gscatter plot
C trend analysis
D all of above
102
Do you know?
956. Expectancy Theory of Motivation was
propounded by 961. In how many dimensions HRD maturity
level in an organization is measured?
A Porter and Lawler
A 3
B McGregor B G4
C GVroom C 5
D J. Stacy Adams D 6
957. “We must maintain in good order the 962. “Navigating office politics” needs

property, we are privileged to use, pro-
tecting the environment and natural re- A Gmentoring
sources” is known as B employee’s performance
A Protecting business environment C career interests
B GSocial responsibility of business
D developmental needs
C Maintaining good property 963. Which of the following relates to
training works?
D Protect natural resources
A GJob rotation
958. Managers and executives are often paid
in form of B Induction
A Gsalaries C Vestibule
B bonuses
D Task
C promotion 964. Which of the following is method of
Union recognition?
D shopping discounts
A Secret Ballot
959. Who is not associated with development
of human development index? B Check-off System
A Sudhir Anand C Membership Verification
B Meghnad Desai D GAll of the above
C Mahabub-ul-Haq 965. Who has advanced the Goal setting the-
ory of Performance Management?
D GManmohan Singh A GE.A. Locke& Gary Lutham
960. One of the acceptable methods for
B F. Trompenaavs and Charles Hamp
obtaining feedback of training is called
A GStructured Interview C R. Tung and Arthur Anderson
B Performance after Training D J.C. Usunier and P.N. Gharvi

966. To address the challenges and opportu-
C Improvement after nities they face organisations engage in a
Training D Employee process of strategic management. Strategic
management is:
Turnover Rate
103
Do you know?
Chapter 1. Human Resource Management (HRM) A short-term focused and composed of
organisational strategy, including strategy
formulation and implementation
B short-term focused and composed
of the organisation’s mission, vision and
value statements
970. Wage and Salary Administration
C Glong-term focused and composed consists of
of organisational strategy, including strat-
egy formulation and implementation A Representative Role
D long-term focused and composed of B Rate Determination

the organisation’s mission, vision and value
C Creation of Post
statements
967. The process of grouping of similar types D GAll of the above
of works together is known as 971. Which one of the following is the advan-

tage of team-based pay for performance
A GJob classification
plans?
B Job design
A Financial incentives can shape a per-
C Job evaluation son’s goals.
D Job description B Can help the firm to attain

individual equity.
968. A job design is
C Fit an individualistic culture.
A The design involving maximum ac-
ceptable job design qualities to perform a job D GAids performance measurement.
972. appraisal done separately will
B GThe division of total task to be per- pro- vide feedback on the potential of
formed into manageable and efficient units
these managers.
C A systematic way of designing and
A GPotential
determination of the worth of a job
B Managerial
D None of the above
969. When an organization outsources the re- C General
sponsibilities for the end-to-end delivery
D Administrative
of the recruitment/selection process
cover- ing all vacancies is 973. An advantage of ‘alternation ranking
method’ is that it
A Recruitment process and screening A is simple to use
B Business process and screening B Gavoids central tendency and biases
C Knowledge process and screening C ends up with predetermined rating

figures
D GAll the above
D provides behavioral anchors
974. Equity theory of motivation
includes
A external equity
B internal equity
C individual equity
D Gall of above
104
Do you know?
975. Career planning and development is an
example of D Strategic, Market oriented, Analyti-
cal, Reportable, Technical
A human process intervention 980.According to Fredrick Herzberg, person’s
“higher-level” needs are
A Gaccomplishment and recognition
B food and shelter
D GHRM interventions
C friendships
976. Corporate business ethics is norms

and pattern that spring from organiza- D secure income
tional view of good and bad, right and 981. In the future, HR managers will have to
wrong. deal with all of the following workforce
changes, except
A Social
A a more racially diverse workforce
B GBehavioural
B a skills shortfall among workers
C Institutional
C Gan abundance of entry level work-
D Individual ers
977. Second step in planning process is to D an older workforce
A Set an objective 982. Off the Job Training Method consists
A Role Playing Method
B Evaluate alternatives
C GDetermine strength and weak- B Case Study Method
nesses
C Programmed Training
D none of above
D GAll of the above
978. is the right to make decisions, to
direct the work of others, and to give 983. A brief write-up of what the job is all
orders. about is
A Job finding
A Leadership
B GJob summary
B GAuthority
C Job analysis
C Delegation
D Job specification
D Management 984. How many stages does the recruitment
979. What composes the ‘SMART’ goals? process comprise of?
A Simple, Monetary, Achieved, Reli- A 2

able, Total B 6
B GSpecific, Measurable, Attainable,
Realistic, Time Bound C 9
C Strategic, Measurable, Analytical, D G5
Re- portable, Technical
Do you know? 105

Chapter 1. Human Resource Management (HRM) 985. The first step in the e-selection process is
?
B train the employees that will be re- A Acquired labour more than the re-
sponsible for the administration of the pro- quired.
cess
B Purchased raw material more than
C Gdraw-up a flow chart of the the immediate required.
current assessment process
C GBreakdown of machinery.
D draft the desired flow process that D All of the above.
990. ‘survey research’ is an example is

986. In employees pension plan, a portion
of employees earnings contribution into A Ghuman process intervention
fund, classified as B techno structural interventions
A cash balance plans C strategic interventions
B early retirement window D HRM interventions

991. Employee morale relates
C deferred profit sharing plan
to
D Gsavings and thrift plan
A productivity
987. The focus of Human Resource Manage-
ment revolves around B GAttitude
A Machine C Empathy
B Motivation D Skills
C Money 992. Job identification is one of the compo-
nents of
D GMen
A Job specification
988. is the process of deciding what po-
sitions the firm will have to fill? B GJob design
A Recruitment C Job description
D Job evaluation
B Selection
993. Which of the following are most closely
C GPersonnel Planning interconnected?
D Interviewing A Leadership and organization struc-
ture
989. An employee can be laid off when the
organization has B GLeadership and motivation
C Leadership and planning
D Leadership and performance ap-

praisal
994. Performance Appraisal is a double
edged tool to
106
Do you know?
A Offering challenges for promotion
A continuous improvement
B Accompanying the course of Demo-
B discontinue improvement
tion
C Create space for the employee to or- C performance reviews
ganisationally survive
D Gboth A and C
D GAll of the above
1000. Human Resource Management aims to
995. Providing personal development oppor- maximize employees as well as Organiza-
tunities, shifting of an employee from one

tional
job to another, without altering their job
A GEffectiveness
designation, considered as a
B Economy
A promotion
B Gtransfer C efficiency
C reality shock D Performativity

1001. Public recognition such as an award in
D formal training
organized function is best classified as an
996. Hawthorne Experiment is related to the example of
A Systems theory A financial awards
B Classical theory B Gnon-financial rewards
C GHuman relations theory C proportional award
D Scientific management theory D fixed award
997. Operating profit margin is included 1002. People belongs to profession of chemist
in is best classified as
A Gshort-term of shareholder value A realistic orientation
B long-term shareholder value B Ginvestigative orientation
C economic value added C social orientation
D managerial job evaluation D artistic orientation
998. Finding ways to reduce is a key re- 1003. Total profit and rate of return is classi-
sponsibility of management. fied as
A Gemployer’s ability to pay
A Dissatisfaction
B employer’s ability to hire
B GUncertainty
C Stress C employer’s ability to train employees
D None of the above D employer’s ability to grow
999. Management of performance ensures 1004. Managerial decision-making refers to
Do you know? 107

Chapter 1. Human Resource Management (HRM) A Programmed decisions
B Information system
C GUnprogrammed decisions
D Operation research
1005. Which of the following option is a com-
ponent of remuneration? B investigative orientation
A Motivation C social orientation
B Commitment D conventional orientation
C External equity 1010. Successful managers are
D GFringe Benefits A GEfficient& effective

1006. A ‘quantitative technique’ in job
evaluation processes is B Strict to employees
A job classification C Wrong Policy makers
B alternative ranking method D Wrong decision makers

1011. Trade Union strike supporting a political
C aligned reward strategy
cause and affecting production activities is
D Gpoint method a problem related to
1007. The ‘force-field analysis’ model of or- A Socio-economic phenomenon
ganisational change resistance was ad-
vanced by B Ethical and technical phenomenon
A GKurt Lewin C GEthical and economic phenomenon
B Chris Argyris D Socio-political phenomenon
C Abraham Maslow 1012. Max Weber developed a theory
D Douglas McGregor of
1008. The Japanese 5 ‘S’ model deals with A Autocratic Management

A GHousekeeping B Democratic Management
B Quality assurance C GBureaucratic Management
C Cost effective measures D Free Style Management
D Assembly line production 1013. A technique, including formal methods

for testing effectiveness of training pro-
1009. People with career of ‘lawyer’ can be gram, considered as
classified under
A design of evaluation
B Gcontrolled experimentation
D consolidation of gains
1014. Reinforcement of new culture, by orga-
nization’s manager can be concluded in
108
Do you know?
A unfreezing stage
D Human Resource Management
B moving stage 1019. Statement by Wal-Mart “Save money,
Live better” is pointing its business strat-
C Grefreezing stage
egy as
D nonmoving stage
A Consolidation
1015. Which one is an underlying value in
OD efforts? B Horizontal integration
A GTrust and support C GCost leadership

B Coercing the people D all of above
C Resorting to short cut methods 1020. In career development, providing indi-
vidual development plans for employees
D Profit maximization by hook or crook is part of
A individual role
1016. In new approach of jobs pay rates, em-
ployers are focusing on B manager role
A employee’s family name C Gemployer role
D line manager
B Gemployee’s competency
1021. Which of the following is a single use
C employee’s performance plan?
D employee’s equity A GBudget

1017. Which of the following would likely be B Rule
the least effective method of recruiting in-
C Procedure
ternal job candidates?
D Policy
A Posting information on Organisa-
tional bulletin boards 1022. In big five model, ‘conscientiousness’ is
tendency to be
B Examining HR records of current em-
ployees A unconventional
C GAdvertising in national newspa- B assertive
pers and journals
C Gachievement
D Internal Sources
D autonomous
1018. The process of forecasting an organiza- 1023. Frederick Herzberg ,Abraham and
tions future demand for, and supply of, the Maslow, gave theories of
right type of people in the right number
is called A Gmotivation
A Recruitment B HR system
B GHuman Resource Planning C appraisal system

C Human Capital Management D performance based appraisal
Do you know? 109

Chapter 1. Human Resource Management (HRM) host country’s market by host manager in
corporation orientation is known to be
1024. Understanding behavior and culture of A ethnocentric B
Gpolycentric C
geocentric
1029. Attrition is related to
D expat-centric
1025. Which is not a centralized communica- A Job description
tion network system? B GResignation / Termination
A GCircle Network C Job evaluation
B Chain Network
D Merit rating
C Wheel Network 1030. The primary aim of recruitment and se-

lection process is to
D Y-shaped Network
1026. Find out the one which is not an element A Meet the high labour turnover
of employee empowerment:
B GHire the best individuals at opti-
A GArbitrariness mum cost
B Purposefulness C Ensure the availability of surplus in
the case of sickness and absence
C Belief system and trust
D Hire Excess manpower for the future
D Self-sufficiency or Competency
1027. HR maturity of company with respect to
its strategic goals is measured by 1031. examination may protect the com-
pany against unwarranted claims under
A GHuman Resource Development workers compensation laws
(HRD) scorecard
B HR scorecard A Written
C both A and B
B GPhysical
C Mental
D none of above
1028. ‘organizational confronting meeting’ is D Reference
an example of
1032. A systematic, integrated and planned
A Ghuman process intervention approach to improve the effectiveness
of groups of people in organizations is
B techno structural known as
interventions C strategic A Managerial Training
intervention B Management by Objectives
D HRM interventions C GOrganizational Development
D Management Development
1033. The mental process to interpret environ-
ment as’ per one’s own understanding is
known as:
110
Do you know?
A GPerception 1038. To be effective a points-based rating sys-
tem requires:
B Personality
A GComprehensive, reliable and con-
C Attitude sistent information
B Objectivity in assessments
D Ability
1034. Training of employees during a job is C Close management control
called ◦
D 360 assessment
Gon the job training

A
1039. Training involves
A Evaluating the effectiveness of train-
C job instruction training ing programmes
D none of above B Developing suitable training pro-

grammes
1035. Accessing employees’ telephones and
computers for monitoring employees’ C Identification of training needs of
rate and accuracy is the individuals and the company
A critical incident method D GAll of the above

1040. Incentive and pay plan is tied to com-
pany’s overall profitability is called
C behaviorally anchored rating scale A fixed pay
D Gelectronic performance monitoring B Gvariable pay
1036. Comparison between what salary C fixed-variable pay

coworkers are getting for similar jobs is D mixed pay
called
1041. Drive is explained by
A Gindividual equity
A GAny strong stimulus that impels ac-
B pay rate equity tion.
C collective equity B Any object, event exiting in the envi-

ronment.
D procedural equity
C Anything that increases the repeti-
1037. An availability of new ‘IT’ system to tion of behaviour.
track succession planning is part of
D None of the above
A phased retirement 1042. Strike called by union labor when ille-
gal practices are to be conducted by com-
B preretirement counseling pany’s employer is classified as
A sympathy strike
B wildcat strike
Do you know? 111

Chapter 1. Human Resource Management (HRM) D economic strike
1043. Corporate leaders in India in private sector
C Gunfair labor practice strike are tempted by a very high target of
and the concerned employees have
to achieve the target for promotion and sta-
bility.
C Analyse jobs with increase and
A Money making proper motivation
B Business growth D GDescribe jobs with increase

motivation for proper jobs
C Product development 1047. Bargaining items that are neither
mandatory nor illegal while negotiation
D GProfit parties do not compel each other for bar-
1044. The human resource management func- gaining are classified as
tions aims at
A voluntary bargaining items
A ensuring that the ’human resources

possess, adequate capital, tool equipment B permissible bargaining
and material to perform the job successful
items C illegal bargaining
B Ghelping the Organisation deal
with its employees in different stages of items
employment
D Gboth A and B
C improving an Organisation’s credit-
worthiness among financial institutions 1048. Who creates and implements strategic
change in an organization?
D Ensuring financial& Marketing Sta-
bility A Directors
1045. What is that describes the duties of the B Consultants
job, authority relationship, skills require-
ment, conditions of work etc. C H. R. Managers
A GJob analysis D GStrategist
B Job enlargement 1049. Type of third party intervention in
which an arbitrator dictates and deter-
C Job enrichment mines terms of contract settlement is clas-
D Job evaluation sified as
1046. The Job Characteristics Model is one of A mediation
the most influential attempts to
B impasse
A Design jobs with increased motiva-
tional properties C fact finder
B Assign jobs with proper D Garbitration

motivational properties 1050. The programme once installed
must be continued on a permanent basis.
A GJob evaluation
B Training& Development
C Recruitment
D All of the above

1051. Work experience and field of study are
included in
112
Do you know?
A working capital
1056. ‘Managing tasks effectively’ comes un-
B Ghuman capital der
C compensation capital A Gpersonal competencies
B interpersonal competencies
D size of working capital
1052. Grouping of dissimilar jobs such as sec- C business management
retaries, mechanics and firefighters, D Both A and C
called
1057. In talent management end to end pro-

A rank jobs cess, learning management systems lead to
B Ggrades A succession planning
C classes B performance management
D columns C compensation management
1053. In career development, employees self-
D Ge-recruiting
assessment for their own values are being
considered, regarded as 1058. The term used before the language of
modern HRM was ?
A Gindividual role
A Labour Relations
B managerial role B Personnel Management
C employer role C Industrial Management
D line manager’s role D GAll of the above
1054. When action plan is prepared for cor- 1059. ‘performance appraisal’ is an example of
recting performance deficiencies is
A satisfactory-promotable interview
B satisfactory-not promotable inter-
view C strategic intervention
C Gunsatisfactory-correctable inter- D GHRM interventions
view
1060. The Integrated system model is also
D unsatisfactory-uncorrectable inter- known as ?
view A GHarvard Model
1055. Directing staff activities in related areas B Michigan Model
is part of
C Integrated Model
A Staff function
D Warwick System Model
B Coordinative functions 1061. While recruiting for non - managerial,
C GLine function supervisory and middle - management po-
sitions which external factor is of prime
D Both A and B importance?
Do you know? 113

Chapter 1. Human Resource Management (HRM) A Political - Legal
B Unemployment rate
C GLabour market
D Growth and Expansion
1062. Which among the following are parts 1065. Convenient way in ‘unfreezing stage’ is
of job description:
A action research
i) Duties performed
ii) Job summary B Gsurvey research
iii) Job identification C marketing research
iv) Supervision given
v) Delegation of authority D human research
A G(i), (ii), (iii) and (iv) 1066. Comparison of company’s

performance, in context of before and
B (ii), (iii), (iv) and (v) after change is
C (i), (iii), (iv) and (v)
A mobilize commitment
D (i), (ii), (iii) and (v)
1063. Individual level where people are usu- B consolidation of gains
ally motivated to close the gap between C Gmonitoring and assessing pro-
their current and desired grams
A GCapabilities
D creating guiding coalition
B Skills
1067. Certain basic factors used for comparing
C Expectations
jobs are called
D Performance A Gcompensable factors
1064. Arrange the following steps of Job
analysis in proper sequence: B intuitive factors
I. Prepare the job description report. C logical factors

II. Select the job.
III. Find out the requirements for each D comprehensive factors
part of the job. 1068. The concept of stagnation in the
IV. Break the job into various parts. context of HRM means:
A II,I,IV,III A Lack of appropriate selection criteria.
B II, III, IV, I B Over-reliance on the internal labour

C GII,IV, III, market to fill new positions.
I D IV, III, II, I C GHR staff having very limited expe-
rience outside the HR functions.
D Lack of integration of recruitment

and selection into the wider human re-
source function.
1069. Managers can support ‘instrumentality’

by creating
114
Do you know?
A Geasy incentive plans A GA Staff function
B uneasy incentive plans B A line function
C intrinsic incentive plans C A staff function, line function and
accounting function
D extrinsic incentive plans
D All of the above
1070. Is the main source of innovations
1075. A job enrichment is a way to
A Upgraded technology

A Gmotivate employees
B GHuman mind
B compensate employs
C Competitors’ pressure
C staffing new employees
D Research& Development
1071. ‘360’ degree method related to D all of above
1076. Motivating the employees is classified
A GPerformance appraisal as ?
B Organization climate A Informational role
C Employees moral B GInterpersonal role

C Decisional role
D Retrenchment
1072. A manager teaches job-related skills in D Conceptual role
coaching for 1077. Which of the following is a process of
communication?
A longer span of time
A Lateral
B Gshorter span of time
C resetting salary schedules B Upward
C Downward
D self-managing teams
1073. Which of the following cannot be said D GAll the above
to be an effect of industrial disputes? 1078. ‘management turnover’ can be best
classified as
A High Labour Turnover
A Potential opportunities
B Higher rate of Absenteeism
B Potential Threats
C Higher rate of Man-days lost
C Potential Strengths
D GHigh Productivity, Peace and
D GPotential Weaknesses
Profit
1079. Behavioral factors affecting job design
are
1074. Human Resource Management (HRM)
is ?
Do you know? 115

Chapter 1. Human Resource Management (HRM) A Autonomy B
Diversity C
Feedback
D GAll of the above A Gpersonal competencies

1080. Anything dealing with Ethics in Busi-
ness is
A GGood, bad or both, to the business C business management
gains
D Both A and C
B Not related to religion 1085. According to Fiedler’s Contingency
Model of Leadership, which one of the
C Not to focus obligation following is a situational variable?

D Killing all types of Unfair Trade A GOrganisational System
Prac- tices
B Degree of task structure
1081. Modifying selection procedures for se-
nior employees is a step towards C Leader’s position power
A Gkeeping retirees D Leader - Member relationship

1086. In career development, assessing your
B keeping employees own skills is included in
A Gindividual role
B manager role
D talent management
C employer role
1082. Types of pension plans include
D line manager
A contributory versus noncontributory 1087. Situation in which senior employees’
salaries are lesser than recruited employ-
B defined contribution versus defined
ees, called
benefit
A Gsalary compression
C qualified versus non-qualified
B incentive compression
D Gall of
C aligned reward strategy
above 1083.
Recruitment D bonuses compression
A GFollows selection 1088. Who has propounded the system con-
cept of industrial relations? Find out from
B Precedes selection the following:
C Matches selection A L. N. Allen Flander
D None of the above B L. N. Flax

1084. ‘Behaving ethically’ is included in C GJohn T. Dunlop
D Neil N. Chamberlein
1089. In which public sector organization
quality circles was first introduced in In-
dia.
116
Do you know?
A Hindustan Aeronautics Ltd. A GJob analysis
B Bharath Earth Movers Ltd. B Job evaluation
C GBharath Heavy Electricals Ltd. C Job enrichment
D Hindustan Machine Tools Ltd. D Job enlargement
1090. Arrange the following systems in the 1094. An outline of chain of command and re-
right order on the managerial style porting relationships in form of chart, is
contin- uum suggested by Rensis Likert stated in

I. Consultative A Gorganization chart
II. Benevolent Authoritative B process chart

III. Exploitative Authoritative C process management
IV. Joint decision-making D production unit
A GIII, II, I, IV 1095. Disadvantage of alternation ranking

method is
B III, I, II, IV A difficult to develop
C II, I, III, IV B Gcause disagreements
D III, IV, II, I C time consuming
1091. Which theory of human motivation fo- D difficult to rate
cuses on personal perceptions of the per-
1096. Formulating ‘SMART’ performance
formance process? training objectives is included in
A Adam’s Theory of Inequality A need analysis
B McClelland’s Need Theory B Ginstructional design
C GVroom’s Expectancy Theory C implement
D Alderfer’s ERG Theory D evaluate
1092. An employer; not paying for title of job 1097. The first step in the human resource
and hired , regarded as planning process is ?
A pay based on company’s profit A Preparing a job analysis
B pay based on company’s stocks B GForecasting future human

resource needs
C Gpay based on competency C Assessing future demand
D pay based on time D Assessing future supply
1093. The process of analyzing jobs from 1098. Handling labor relations and safety laws
which job descriptions are developed are for company’s labor is part of
called
Do you know? 117

Chapter 1. Human Resource Management (HRM) A Line functions
B GStaff functions
C Coordinative functions
D Both A and C
C GHackman and Oldham
1099. The process of developing the appli-
cant’s pool for job openings in an organi- D Horkman and Olatham
zation is called 1103. The outside third party who is brought
A Hiring into settle a dispute, and he or she has the
authority to make a decision is called
B Recruitment
A Union
C GSelection

D Retention B Government
1100. According to Robert L. Katz, the right C Legal Expert
sequence of relative importance of
various managerial skills from top to D GAn Arbitrator
bottom is 1104. Reviewing of data like productivity, ab-
senteeism, down time and product
I. technical quality is futile part of
II. Human
A Gplanning
III. Conceptual
B preparation
A GIII, II, I
C follow-up
B I, II, III
D active coaching
C III, I, II
1105. The trusteeship approach to industrial
D II, III, I relations was advocated by:
1101. Who is regarded as the father of Scien-
tific Management? A Karl Marx
A Albert Bandura B Max Weber
B Louis D. Brandies C Allan Flanders
C GFrederick Winslow Taylor D GMahatma Gandhi

1106. Which test assesses an individual’s
D Elton Mayo
achievement and motivational levels?
1102. Job Characteristics Model is proposed
by ? A Guilford - Zimmerman Temperament
Survey
A Hockman and Coldham
B Minnesota Multiphasic Personality
B Hockman and Oldcham
C Thurstone Temperament Survey
D GThematic Apperception Test
1107. The following technique is used to
evaluate an employee individually.
118
Do you know?
A GGraphic scale rating
1112. Which one of the following does not in-
B Ranking clude under the functions of human re-
source management?
C Paired comparison
A Planning
D Forced distribution B GProfitability
1108. Which of the following factors is one of C Organising
the environmental factors affecting job
description: D Recruitment

1113. Which one is part of Michael Porter’s
A Workflow and culture generic strategies?
B GAutonomy and feedback A Focus strategy
C Employee availability and abilities
B Differentiation strategy
D Culture and diversity C Cost leadership
1109. The metric views human resource
strategy D GAll of
expenses in relation to the total operating
expenses of the organization. the above
A GHR expense factor 1114. Relationship between HRM& Manage-
ment?
B human capital ROI
A Both are same .
C health care costs per employee
B Management is one aspect of HRM
D human capital value added C GHRM is one aspect of Management
1110. Majority of the disputes in industries is D No relationship exists
(are) related to the problem of 1115. A rating scale which enlists traits and
A Wages performance values is called
A Ggraphic rating scale method
B Salaries
B management by objectives
C Benefits
C alternation ranking method
D GAll of the above
D in-house development
1111. Which of the following is not a reason
1116. Which is not a method of performance
for increasing workforce diversity?
appraisal?
A Changing demographies A Straight ranking method
B GProduct Quality Consciousness
B Man-to-man comparison method
C Political and Legal Systems
C Check list method
D Globalisation of Business
D GNone of the above
1117. Management development is concerned
with learning of
Do you know? 119

Chapter 1. Human Resource Management (HRM) A Mechanical skills
B Specific job skills
C GConceptual and creative skills
A 4
D All of the above
1118. Several jobs rated with individual
B G5
ranking, comes under C 6
A Gcombining ratings D 7
B ranking jobs 1123. A list of the duties, responsibilities, re-
porting relationship, working conditions
C selection of compensable factors and supervisory responsibilities of a job

as a product of a job analysis is
D grouping jobs
1119. Kind of arbitration in which parties are A Job enlargement
committed to accept award of arbitrator,
B Job design
can be best classified as
A Gbinding arbitration C GJob description
D Job enlistment
B non-binding arbitration
1124. In career development, providing as-
C interest arbitration signments that develop careers is part of
D rights arbitration A individual role

1120. In career development, providing timely B Gmanager role
performance feedback is a futile part of
C employer role
A individual role
D line manager
B Gmanager role 1125. Performance appraisal is
C employer role A Morale boosting
D line manager B Training and Development Activity
1121. The concept of “End spurt” is C GJob Analysis
associated with which of the following?
D None of the above
A Morale 1126. Human resource can be thought of as
“the total knowledge, skill, creative abili-
B Fatigue
ties, talents and attitudes of an organisa-
C GMonotony tion’s work force as well as the value at-
titudes and beliefs of the individuals in-
D Job satisfaction
volVed.” Who gave this statement?
1122. The process of the feedback is made up
A GLeon C. Megginson
of phases.
B Merton
C Philip Kotler
D D. Philopho
120
Do you know?
1127. Campus Recruiting does not have the
advantage of D Lay-off
1132. Reducing the number of employees at
A High Intellectual Capacity operational level and reorganizing the
B GHigher understanding of work system in order to attain greater
organization productivity.
C High level of curiosity A GDownsizing
D High potential B Manpower inventory

1128. Firms can use the as a benchmark C Manpower forecasting
for the cost per hire metric.
D All the above
A Government employment report
1133. Role of Human Resource Manager is
B GCost Per Hire Staffing Metrics Sur-
vey A Advisory
C Employer Costs for Employee Com- B Mediator Role
pensation Report
C Representative Role
D Government Job Turnover Report
1129. An illegal strike which occurs during D GAll of the above
term of agreement is classified as 1134. Using a structured interviewing tech-
nique would likely achieve all of the fol-
A Gwildcat strike
lowing except
B unfair labor practice strike
A Increased consistency across candi-
C sympathy strike dates
D economic strike B Reduced subjectivity on the part of

the interviewer
1130. Which of the following department is re-
sponsible for handling safety& health is- C Enhanced job relatedness
sues of employees?
D GMore opportunity to explore areas
A GHR department as they arise during the interview
B Procurement department 1135. Training technique, which allows
trainees to solve problems and work in dif-
C Finance department ferent departments is called
D Marketing department A job rotation
1131. ‘First come last go and last come first B Gaction learning
go’ is the principle of
C lifelong learning
A GRetrenchment
B Dismissal D management development
1136. Which of the following Acts has a di-
C Closure rect relevance for grievance handling prac-
tices?
Do you know? 121

Chapter 1. Human Resource Management (HRM) A The Industrial Employment (Stand-
ing Order) Act, 1946
B The Industrial Disputes Act, 1947
C The Factories Act, 1948

A GStrategic planning
D GAll of the above
B Corporate plan
1137. Which of the following is not a factor
for wage determination? C Strategy
A Productivity D all of above
B Cost of living 1142. Type of employees pay rate in which pay
is attached with productivity is called
C Prevailing wages

A fixed pay
D GPurchasing power of
B Gvariable pay
people 1138. Ethics provide
C fixed-variable pay
A Consumer Autonomy
D mixed pay
B CSR
1143. Who is the profounder of the socio-
C Justice psychological approach to Human Re-
source Development?
D GAll of the above
A GDavid McClelland
1139. Recruiting is necessary to
B Lorraine Corner
A forecast the supply of outside candi-
dates C Lim Teck Ghee
B Gdeveloping an applicant pool
D T.W. Schultz
C determine whether to use inside or 1144. Narrow span of control results into
outside candidates
A GTall structure
D develop qualifications inventories
B Flat structure
1140. Consider the following punishments in
disciplinary actions: C Mechanistic structure
A Warning D All the above
B Censure 1145. E-operations cover Web based initiatives
that
C GBoth (A) and (B)
A improve the marketing of existing
D Demotion products
1141. Company matches its capabilities with B improve the creation of existing prod-
environmental demands is ucts
C Gimprove ways to address an
identified set of customer needs
D improve the selling process
1146. First step in ‘appraising process’
is
122
Do you know?
A Gdefining the job 1151. Empowerment means authority to make
decisions in ones area of operation
B training session
A GWithout having to get approval
C feedback session from anyone else
D interview sessions B Without caring for the

1147. In strategic human resource manage- consequences C By taking approval
ment, HR strategies are generally aligned

with from the senior D All the above
A GBusiness Strategy 1152. The process through which individuals
B Marketing Strategies attempt to determine the causes behind
others’ behaviour is known as
C Finance strategy
A Perception
D Economic strategy
B Attitude
1148. Which is convention method of Human
Relation training method? C GAttribution
A Conference training D Social identity theory
B Case study method 1153. On-the-job training methods are not

based on
C Incident method
A Demonstration methods
D GAll of the above B GInteractive methods
1149. Which of the following is a benefit of em-
C Vestibule Training methods
ployee training?
A Provides a good climate for D Apprentice training method

learning, growth and co-ordination 1154. Job description includes information
B GHelps people identify with organi- about
sational goals A GJob responsibilities, duties and
working conditions.
C Improves morale
B Job responsibilities and qualifications
D None of the above for performance.
1150. People with realistic personality ap-
proach often choose careers as C Job responsibilities, duties and
qualifications for performance.
A bankers
D Job responsibilities, duties and
B investment managers worth in terms of wage and salary.
C Gengineers 1155. Which of the following is not an OD
technique?
D credit managers
Do you know? 123

Chapter 1. Human Resource Management (HRM) B GDelphi Technique
C Survey Feedback
A Grid Training
D Sensitivity Training
1156. Converting of strategies into actions is
meant by 1160. In career development, seeking out ca-
reer resources is included in
A Formulate strategies
A Gindividual role
B GImplement the strategies
B manager role
C Evaluate performance
C employer role
D all of above
D line manager
1157. In which stage of HR intranet site 1161. Internal recruitment has the potentiality

development are multiple sites linked to increase the of the employees.
together to create a seamless experience
for the individual? A Conflicts
A Personalised B GMisunderstanding
B GIntegrated C Income
C Transactional D Morale
D Brochure ware 1162. Transition to independent contracts
status is an example of
1158. Which is methods of collection informa-
tion for Job analysis?
A Gphased retirement
B flexible work
A Questionnaire Method
B Interview Method
C Observation Method 1163. Which of the following responsibilities
D GAll of the above do human resource managers fulfill in
1159. An availability of information systems their role as employee advocates?
to integrate learning with employee pay A establish guidelines for how
is part of management should be treating
employees
A phased retirement
B provide support for employees con-
B preretirement counseling testing unfair practices
C represent employees’ interests as ap-
D modifying selection procedure propriate
D Gall of the above

1164. E-recruiting methods include
A Internet job boards
B Career websites
C GEmployer websites
D All of the above
124
Do you know?
1165. Which of the following demographic is-
sues represents a challenge for human re- 1170. The four systems of Management in
source managers? terms of Leadership styles are related to
A Philip Kotler
A increasingly diverse workforce
B GRensis Likert
B aging workforce
C Peter F. Drucker
C increasing use of contingent
D Blake and Mouton
workers

1171. Which one is not a part of HRD system?
D Gall of the above
1166. Providing employees development bud- A Training
get is a method relating to B Career Planning
A Gcareer management C GManpower Planning
B appraisal management D Organizational Development
C performance management 1172. Measuring performance on basis of job
tasks actually done is called
A sampling technique
1167. Pay based on piecework is an example of
B Gwork sampling technique
A time based pay
C work sample
B Gperformance based pay
D all of above
C bonuses 1173. Redressal of employees’ grievances
D promotion covers
1168. Affective competence, Intellectual com- A Positive attitude towards

petence and Action-oriented competence employees’ grievances and readiness to
as components of key competencies of help
managers was proposed by B Expediting machinery for resolving
A GRabi Kanungo and Sashi B. Mishra employees’ grievances
B Robert Katz C Equitable salary system for all
C Henry Mintzberg D GBoth (A) and (B)

1174. Which of the following is not a central
D Thomas Durand Trade union in India?
1169. Levels within a ‘pay grade’ are called A BHS
A Gpay ranges B GILO
B grade scales C INTIC
C group of similar jobs D AITUC
D tuning pay rates 1175. An ‘Equity theory of Motivation’ does
not include
Do you know? 125

Chapter 1. Human Resource Management (HRM) A internal equity
B external equity
C Gcollective equity
1180. Pension plan, in which specific amount
D individual equity of profit is transferred to employees ac-
1176. When managers use metrics to assess count, that are payable at time of retire-
performance and then develop strategies ment or death is classified as
for corrective action, they are performing A Gdeferred profit sharing plan
the function of management.
B savings and thrift plan
A planning
C cash balance plans

B leading D early retirement window
C staffing 1181. Recruitment is widely viewed as a
D Gcontrolling A GPositive process

1177. Determining type of people, which a B Negative process
company needs for job is referred as
C Positive as well as negative process
A job descriptions
D None of the above
B job analysis processes 1182. ‘coherent career’
plan links
C Gjob specifications
A employee’s performance
D both A and C
1178. Type of interview in which employee is B career interests
informed of his dismissal from job, is
C developmental needs
classified as
A Gtermination interview D Gall of above
1183. Paid employees insurance by
B outplacement counseling
employers is futile part of
C exit interviews A direct financial payments
D subordination interviews B salary increments
1179. ‘new overseas markets’ can be best C paid counseling
classified as
D Gnon direct financial
A GPotential opportunities
payment 1184. Manpower inventory is
B Potential Threats
A To find out how manpower is to be
C Potential Strengths utilized
B GTo prepare inventory for schedul-
D Potential Weaknesses ing manpower
C The data collected about the present
employees of an organization
D The data as calculated by demand
forecast and compared with inventory in
respect of manpower
126
Do you know?
1185. The categories of human process, techno
structural, human resources management 1190. Example of ‘general competency’ re-
and strategic applications are related to: lated to job is included
A Change management A strategic thinking
B GO. D. application B mathematical reasoning

C Training C reading and writing
D Action research D Gboth B and C

1186. HR professionals has to be skilled in the 1191. Lewin’s process consists of
art of
A GClarifying A unfreezing stage
B Handling people B moving stage
C Both (A) and (B) C refreezing stage
D None of the above D Gall of above

1187. A stage in which employees slide from 1192. The HR policy which is based on the phi-
stabilization stage is called losophy of the utmost good for the greatest
number of people is covered under the
A stabilization sub stage
A Gutilitarian approach
B trial sub stage
B approach based on rights
C approach based on justice
D Gmaintenance stage
1188. Creating a package of rewards for em- D configurational approach
ployees is called 1193. Which of the following is NOT a goal of
HRM?
A HR strategy
A Integration of HRM with the corpo-
B performance appraisal rate strategy of the Organization
C Galigned reward strategy
B Producing the desired human
D aligned compensating strategy behavior that helps to achieve
1189. Firing the non-performing employees, Organisations goals
HR manager is said to perform the
C Creation of a flexible environment
A Interpersonal role that can easily adopt change
B Informational role D GTo endure proper delivery of

products
C Supportive role 1194. In a career development, accepting re-
sponsibility for your own career is in-
D GDecisional role cluded in
Do you know? 127

Chapter 1. Human Resource Management (HRM) B a manager role
C a employer role
A Gan individual role
D a line manager’s role
1195. Ranking of all employees measuring a
specific trait by making pairs of employees A phased retirement
is called
B flexible work
A graphic rating scale
method B management by C honoring experience
D Gmodifying selection procedure
objectives C alternation 1200. ‘expectancy chart’ is a graph to show
ranking method re-
lationship between
D Gpaired comparison method

A tasks performed and time utilized
1196. Which metric views employees as capi-
tal rather than as an expense? B Gtest scores and job performance
A time to fill C both A and B
B training investment D none of above

1201. Promoting organizational effectiveness
C HR expense factor through ‘HR’ policies and practices is
D Grevenue factor known as
1197. ‘formal structural change’ is an A human resource metrics
example of
B evidence based management
C Ghigh performance work system
D none of above
C strategic intervention 1202. Which are not the characteristics of
D HRM interventions grievances?
1198. People that are attracted to occupations A Factual
involving interpersonal skills more than
physical activities are said to be B GFabricated
A realistic orientation C Disguised
B investigative orientation D Imaginary

C Gsocial orientation 1203. A “Strategic plan” is also called
D artistic orientation A Glong term plan

1199. British bank exchanged psychometric B short term plan
test with role playing exercises, an exam-
ple of C Both A and B
D none of above
1204. The shifts that have been taking place
in the collective bargaining front in India
in the post-liberalisation period include
I. collective to individual contracts.
128
Do you know?
II. increased wages/incomes and bene-
fits accompanied by erosion of job 1208. refers to the tendency of firms
control. to extend their sales, ownership, and/or
manufacturing to new markets abroad.
III. concession bargaining.
A Expansion
IV. Attendance, skill or performance-
linked rather than age-weighted and B Market development
seniority based wages and benefits. C GGlobalization
A only I D Export growth

1209. Which one of the following is not
B I and II Human Resource requirement estimation
method?
C I, II and III
A Regression Analysis
D GI, II, III and IV
1205. Transactional Analysis (TA) is related B Ratio Analysis
to C Top-down Approach
A Attitudes D GAll of the above
B Learning 1210. Stage, age from birth to 14 year is called
C GPersonality A exploration stage

B Ggrowth stage
D Perception
1206. Manpower inventory is ?
D maintenance stage
A to find out how manpower is to be uti-
lized 1211. Consider the following phases of Organ-
isational Development (OD):
B to prepare inventory for scheduling
manpower I. Entry into the organisation
II. Development of internal resources
C Gthe data collected about the
present employees of an organization III. Problem identification
IV. Specific intervention
D the data as calculated by demand
forecast and compared with inventory in V. Building a collaborative culture
respect of manpower Rearrange the above stages in an orderly
1207. An elimination of direct comparison in sequence:
ranking method of job evaluation is in-
A I → III → II → IV → V
cluded in
B I → II → III → IV → V
A combine ratings
C III → II → I → V → IV
B rank jobs
D GI → III → IV → V → II
C selecting compensable factors
1212. The characteristics of human resources
D Gselect and group jobs are in nature
Do you know? 129

Chapter 1. Human Resource Management (HRM) A Homogeneous
B GHeterogeneous
C Ductility
D Stable
A Gtraining and development
1213. Centers of expertise provide special as-
sistance in
A updates regarding appraisal C recruiting and placement
B production department D compensation and benefits

1218. Coordination between workforce devel-
C Gorganizational change opment and retention is part of
D long term strategic plan

A phased retirement
1214. ‘third-party intervention’ is an example
of B preretirement counseling
A Ghuman process intervention C Gtalent management
B techno structural interventions D modifying selection procedure
1219. People, who are more attracted towards
C strategic intervention career, involving in organizational under-
standing are said to be
D HRM interventions
1215. “Organizational learning” and “Learn- A realistic oriented
ing organization” are B Ginvestigative oriented
A GSame C social oriented
B Different D artistic oriented
C Reverse to each other 1220. Series of lifetime activities contributing
in establishment, fulfillment and success
D Complementary to each of a person’s career is called
other 1216. Successful managers are A career
? B career management
A GEfficient& effective C career planning
B Strict to employees D Gcareer development
C Wrong Policy makers 1221. Medical organization, consisting of sur-
geons and specialists that provides routine
D Wrong decision makers medical services to employees in
exchange of paying nominal fee is called
1217. In career development focus, providing
information about career path is futile A preferred health organization
part of
B Ghealth maintenance organization
C preferred provider organizations
D preferred maintenance organizations
130
Do you know?
1222. A cycle that starts from first job to pro-
motion until retirement is called 1227. A high ranking organizational official
(e.g. general counsellor or vice president)
A career management who is expected to provide strategies for
ensuring ethical conduct throughout the
B Gcareer management life cycle
organization is known as
C on boarding
A Ethics Manager
D performance management B GEthics Officer
1223. In career development, providing men-

C Ethics Controller
toring opportunities is part of
D Ethics Counsellor
A individual role
1228. Supply of services by outside vendors
B manager role that are done previously by in-house em-
ployees is
C Gemployer role
A Goutsourcing
D line manager
B off shoring
1224. Time study refers
C alternative staffing
to
D none of above
A Value analysis
1229. Basis of ‘organizational development’ is
B Value engineering
A Gaction research
C Improving work methods B customer research
D GDeveloping a standard time to do C marketing research
a particular task
1225. The basic role of policy is D human research
A GTo provide guidelines for action 1230. An availability of information systems to
integrate succession planning with recruit-
B To set procedures ment is part of
C To give direction for motivation A phased retirement
D To prescribe methods B preretirement counseling

1226. “Third Party intervention” as “Conflict C Gtalent management
Resolution” is
A Often required 1231. suggests Human Resource Strat-
egy in itself may not be effective.
B Seldom required
C GRequired as a mandate, when con- A Peter Drucker
flict remains unresolved B GTony Groundy
D Not at all considered as an option
Do you know? 131

Chapter 1. Human Resource Management (HRM) C John Zimmerman
D Anonymous
1232. When effort to earn additional income
through a second job does not bear fruit, A direction sharing
such type of efforts& the consequent re-
sults may be called as B goal alignment
C Grewards and recognition
A Red moon lighting
D coaching and development
B GBlue moon lighting support 1237. Training refers to
C Yellow moon lighting A An act of increasing the knowledge
and skill of an employee for doing a par-

D Silver moon lighting ticular job
1233. An employee’s aspirations and plans are B It bridges the differences between
linked to job requirements and employee’s present
A Gappraisal feedback specifications
B appraisal performance C A short term educational process and

utilizing systematic and organized proce-
C employee training dure by which employees learn technical
knowledge and skills for a definite pur-
D employee development pose
1234. Find out the characteristics of collective D GAll of the above
bargaining which is not applicable; 1238. The word “Tactic” is the most likely to be
associated with
A It is a flexible process.
A Corporate strategy
B It is a collective process.
B Business strategy
C GIt is not a bipartile process.
C GOperational strategy
D It is interdisciplinary system. D Behavioural strategy
1235. In group interview, questions are being 1239. Factors affecting job design are ?
asked from interviewee, known as
A behavioral factors
A Gpanel interview
B environmental factors
B mass interview
C organizational factors
C computer interview
D Gall of the above
D none of above 1240. HRM is
1236. To keep on track employees’ perfor- A GA staff functions
mance, building block to be used is
B A line function
C A staff function, line function and
accounting function
D All of the above
132
Do you know?
1241. The three types of forecasts are
A Reliability
A GEconomic, employee market, com-
pany’s sales expansion B Testing
B Long, Short, Medium C GValidity
C Production, economic, company’s D Organizational constraint

sales expansion 1246. In traditional focus, providing opportu-
nities for learning is part of
D Production, labor, economic

A Gtraining and development
1242. Which of the following are tripartite
bodies? B performance appraisal
I. Indian Labour Conference C recruiting and placement
II. Wage Board
III. Standing Labour Committee
1247. An employee compares his pay with
IV. Works Committee other’s pay in company at same position
is called
A I and II
A internal equity
B II and III
B Gexternal equity
C GI, II and III
D I, II, III and IV C collective equity
1243. Strategic human resource management D individual equity
aims to achieve competitive advantage in
the market through 1248. Feedback and counselling involves
A Price A Discuss the steps the employee can

take for improvement
B Product
B Provide support
C GPeople
C Give critical and supporting feedback
D Process
1244. Increasing the number and variety of D GAll of the above
tasks assigned to a job is called 1249. Which of the following is a type of non-
traditional worker?
A Job rotation
I. contingent workers
B GJob enlargement
II. part-time workers
C Job enrichment
III. people working in alternative work
D (A) and (c) arrangements
1245. Best. Defines how. Well a test or IV. people with multiple jobs
selection procedure measures a person’s
attributes. Select the answer from the codes given
below
Do you know? 133

Chapter 1. Human Resource Management (HRM) A I, II& III B
I, II& IV C II,
III& IV
D GI, II, III& IV

1254. The following factor would be
1250. Introduction Training Method is pro- relatively low if supply of labour is
vided to the higher than demand.
A Present Employees A production
B Ex-Employees B labour cost
C Retired Employees C Gwage

D all of the above
D GFreshers

1255. A Competency consists of
1251. For current markets, development of im-
proved products is part of A The specific tasks a person must do
A Market penetration B Skills and behaviors
B Market development C A list of tests that will measure

cognitive ability
C GProduct development
D GCommunications and behavior
D none of above 1256. A performance appraisal system can be
1252. In big five model, ‘extraversion’ is ten- used for the following except
dency to be A Human resource planning
A Gassertive
B Tone up performance
B unconventional
C Identify individual with high poten-
C autonomous tial
D GDiscipline employees
D achievement
1257. Job analysis provides information used
1253. involves conscious efforts to or- for writing
ganise tasks, duties and responsibilities
into a unit of work to achieve certain ob- A Organisation chart
jectives.
B Policy
A Job design C GJob Description
B GJob analysis D Procedure
C Training needs analysis 1258. can be defined as a written record
of the duties, responsibilities and condi-
D None of the above tions of job.
A GJob description
B Job specification
C Job profile
D None of the above
134
Do you know?
segment of David McClleland’s Theory of 1264. An interview in which, candidate is
Needs? asked about behavior in past for given
situation is
A Need for Power
A situational interview
B Need for Affiliation
B situational test
C Need for Achievement C Gbehavioral tests
D GNeed for Self D job related questions

Actualization 1260. In a learning
1265. Corporate Social Responsibility (CSR) is
organisation
looked as the organised network of mak-
A Vision is provided by top manage- ing long economic and social relationship
ment of the corporate with the society. But a
business of which type, as mentioned be-
B Conflicts are resolved through
low, cannot afford for it, at the first in-
power and hierarchical influence
stance?
C GFormulation and implementation
of ideas takes place at all levels of organ- A Large Business
isation
B Medium Business
D All the above
1261. ‘HR’ plans of any organization does not C Small Business
include D GA Business Start-up
A personnel plans 1266. Stage in which manager makes sure
that past practices are still in continuation
B Gproduction plans or not is
C compensation plans A unfreezing stage
D training and development plans B moving stage
1262. In career development, discussing your
C Grefreezing stage
career with your manager is part of
A Gindividual role D nonmoving stage
B manager role 1267. Employers generally use feedback to

A Gemployee development
C employer role
B avoid central tendency and biases
D line manager
C rank someone
1263. The written statement of the findings of
job analysis is called D hire the employee
A Job design 1268. Mentoring by employees deals with
B Job classification A Glonger span of time
C GJob description B shorter span of time
D Job evaluation
Do you know? 135

Chapter 1. Human Resource Management (HRM) C resetting salary schedules
D self-managing teams
1269. Union security, in which union members
are given preferences in hiring, classified C Emotional, Rational and Growth
as
D Existence, Reliability and Gain
A closed shop
1274. Which of the following test indicates
B union shop the person’s inclination towards a partic-
ular occupation that provides satisfaction
C agency shop to that individual?
A GVocational interest test
D Gpreferential shop

1270. ‘explanation of Social Security benefits’ B Cognitive aptitude test
is an example of
C Personality test
A phased retirement
D psychomotor abilities test
B Gpreretirement counseling 1275. An underlying talent management
C honoring experience components in software suites are
D modifying selection procedure A e-recruiting

1271. ‘commonsense’ observations are part B e-training
of
C performance reviews and rewards
A Maslow’s motivation theory
D Gall of above
B GVictor Vroom expectancy theory 1276. Portfolio of business that comprises
C Fredrick Herzberg motivation business is identified in
theory A competitive strategy
D Edward Deci motivation B Gcorporate level strategy
theory 1272. Job is defined as C functional strategy
A Set of activities performed in the or- D all of above
ganization.
1277. Kind of pension plan in which em-
B Set of activities similar as to kind of ployer’s contribution is specified in em-
work. ployees retirement savings funds is
classified as
C GSet of position similar as to nature
and kind of work. A defined benefit pension plan
D None of these. B Gdefined contribution pension plan
1273. Under Alderfer’s ERG theory, the three C defined noncontributory pension
core needs are plan
A GExistence, Relatedness and
D deferred contribution pension plan
Growth
1278. Occupations involving strength and co-
B Emotional, Relational, and Growth ordination belong to personality orienta-
tion of
136
Do you know?
A Grealistic orientation
A Graphic rating scale
B Forced choice
C GEssay evaluation
D artistic orientation D Management by
1279. Which of the following is not necessary
Objective 1284. Job description
for promotion from with in?
involves
A Job posting
A Condition of work

B GAdvertisements
C Personal Record B Machine tools
D Performance Appraisal Form C Accident hazards

1280. A job that helps employers to arrange job D GAll of the above
in relative worth is called 1285. Reward of performance must have some
A Gbenchmark jobs value for employee, an example of
B salary survey A expectancy
C permanent job B instrumentality
D temporary job C Gvalence
1281. A combined refusal in buying products D de-expectancy
of employers, union members as well as
employees, known as 1286. Changes in population characteristics
such as age, gender, race, marital status,
A Gboycott income and education are examples of
B impasse boycott change:
C strike A GDemographic
B Cultural
D picketing
1282. Under point method, factor(s) C Geographic
generally considered are
D Diversity
A GSkill, effort, Accountability
1287. A plan, accommodate employees prefer-
B Skill, job enrichment, accountability ences of planning for benefit, classified as
C Wage, job enrichment, A cafeteria benefit plans
accountability
B fixed benefit plans
D Wage effort, accountability
C Gflexible benefit plans
1283. In which evaluation method, the eval-
uator is asked to describe the strong and D both A and C
weak aspects of the employee’s behavior.
1288. is considered as a strategic activity.
Do you know? 137

Chapter 1. Human Resource Management (HRM) A GRecruitment
B Planning
C Productivity
D All of the above

A Job ranking
1289. Reducing in work hours is an example of
A Gphased retirement B Job enrichment
B flexible work
C GJob description
D Job enlargement
1294. Section of the Industrial Disputes
D modifying selection procedure Act 1947, states that an employer should
only retrench employees who have been
1290. Determining job’s worth in comparison

most recently hired
of other job is called
A 24-F
A job description
B 24-G
B job specification
C 25-F
C Gjob evaluation
D G25-G
D job analysis 1295. Comparison of fairness of job’s pay rate
1291. The degree to which interviews, tests, to other jobs in company is called
and other selection procedures yield
A external equity
comparable data over time and
alternative measures is best define by B collective equity
A Job sampling C individual equity
B GReliability D Ginternal equity
C Validity 1296. Which one of the following is not an
interpersonal role identified by Henry
D Organisational culture
Mintzberg?
1292. Which of the following is not a determi-
nant factor of industrial relations? A The Liason role
A GSocial stratification factors B The Leader role
B Technological factors C The Figure head role
C Institutional factors D GThe Resource - allocator role
D Economic factors 1297. The theory that categorized needs be-
ing concerned with survival,
1293. A is a written record of the duties, relationships and desire for personal
responsibilities and conditions of the job. development is popularly known as
A Need Hierarchy Theory
B Two Factor Theory
C GERG Theory
D Contingency Theory
138
Do you know?
1298. A tax deductible bonus plan according
to which employers contribute to a trust for D increase at a decreasing rate
later use for employees is classified as 1303. What is the role of a Human Capital
Manager?
A early retirement window plan
I. Unlearn old skills and acquire new
B Gemployee stock ownership plan
skills
C cash balance plan II. He or she seeks to fine-tune HR poli-
cies and practices to fir the culture
D severance pay plan
1299. An alternation ranking method is often III. It is the responsibility of a
classified as centralised or a decentralised

department.
A “What you are measuring?”
A Both I& III
B G“how you are measuring perfor-
mance”
B I, II and III
C “what are the set standards” C GBoth I& II
D “the rules of performance D II& III
appraisals” 1304. In ‘ABC’ approach which is used in for-
mulating hypothesis, “C” stands for
1300. Disadvantage of graphic rating scale is
A compensating
A halo effect
B communication
B bias
C counseling
C central tendency
D Gconsequences
D Gall of above 1305. Action research, as a methodology for
1301. Coordination of several human resource behavioural science was proposed by
activities is required in
A Wendell L. French
A phased retirement
B P. F. Drucker
B preretirement counseling C GKurt Lewin
C Gtalent management D Reddin
D modifying selection procedure 1306. A is a collection of duties, tasks
1302. The proportion of women in the work- and responsibilities which are assigned to
force is projected to an individual and which is different from
the assignment.
A increase significantly over the coming A GJob
decade
B Human Resource Planning
B decrease as more women decide to
stay home with children C Industrial Relations
C Gstop growing
D Responsibility
Do you know? 139

Chapter 1. Human Resource Management (HRM) 1307. Assertion (A). In exitable the firm must go
to the external sources for lower entry jobs.
Reason (R). For positions where re-
quired qualification / experiences are not
met.
1312. Human Relations Theory focuses on
A Both (A) and (R) are correct.
A Individuals
B (A) is true but (R) is false.
B GRole of Individuals
C (R) is true, but (A) is false. C System
D GBoth (A) and (R) are not correct. D Informal Organisation
1308. An employer’s refusal to provide work 1313. HRM is considered as

opportunities, is classified as
A A reactive function
A grievance procedure
B GA proactive function
B Glock out
C An auxiliary function
C injunction
D An auto-reactive function
D strike procedure
1314. The primary aim of recruitment and se-
1309. Which of the following approach em- lection process is to ?
phasizes the’ effect of psychological&. So-
cial factors on employees’ performance? A Meet the high labour turnover
A Scientific approach B GHire the best individuals at opti-

mum cost
B Rational approach C Ensure the availability of surplus in
C GHuman relations approach the case of sickness and absence
D Systematic approach D Hire Excess manpower for the future
1310. Selection means
1315. Occupation of forestry and agriculture is
A Elimination an example of
B Testing A Grealistic orientation
C Recruitment B investigative orientation
D GNone of the above C social orientation

1311. The unstructured interview: ? D artistic orientation
A Infrequently conducted 1316. A written statement of the human
qualification, education and experience
B Typically is unbiased needed to perform a job is referred to as
C Typically is related to future A GJob design
D GTypically biased job performance B Job enrichment
C Job description
D Job specification
140
Do you know?
1317. College Professors are generally evalu-
ated on the following Work function(s) A classes
B Grank jobs
A Teaching
C grades
B Service
D rows
C Research 1323. The Statement which best describes the
function of Human Resources Planning
D GAll of the above
is ?
1318. Training which focuses on person’s

psychology is included in A An integrated set of processes, pro-
grams and systems in an Organisation that
A coaching focuses on maximizing employee contri-
B Gmentoring bution in order to achieve Qrganisational
success
C informal training
B GThe’ process of ensuring that peo-
D formal training ple required running the company are be-
ing used as effectively as possible espe-
1319. Assistance to top level management for cially in fulfilling developmental needs
strategic plans is provided by in order to accomplish the organisation’s
A transactional HR group goals.
B Gcorporate HR group C The formal process of familiarizing

new employees with the Organisation,new
C embedded HR group job, work units and culture values, beliefs
and accepted behaviour.
D center of expertise
D The process of effectively and effi-
1320. During the lay off period, the employer
ciently managing your assets.
has to pay of the basic wages.
1324. In career development, assessing your
A One fourth own career interests is included in
B GHalf A Gindividual role
C Three fourth B manager role
D One third C employer role

1321. In formulating of hypothesis, D line manager
reviewing antecedents means 1325. In order of court, compelling parties ei-
A Gthings before the employee’s job ther to desist a certain action or to resume
B things after employee’s job a particular action classified as
C things during the employee’s job A grievance procedure

B lockout
D interviewing for appraisals
1322. In ‘job grading method’, group of jobs C Ginjunction
that are different is called D strike procedure
Do you know? 141

Chapter 1. Human Resource Management (HRM) step in planning?
A Establishing objectives
1326. Which one of the following is not a
B Developing premises
C Determining alternative courses
1331. Which statement is true?
D GIdentifying needs of employees
1327. Why Organisations provide, attractive A Job analysis is a group of positions
salaries, fringe benefits, career develop- that are similar as to kind and level of
ment opportunities: work.
B GA promotion is the advancement
A GTo retain valuable human resources of an employee to a better job better in
terms of greater responsibilities, more
B To be the market leader in the future
prestige or status, greater skill and
C To attract more and more people especially, increase
rate of pay or salary.

D To enforce government regulations
C A promotion is the vertical transfer of
1328. The meaning of the acronym HRM is
an employee.
?
A Human Relations Management D All of the above
1332. An idea of instituting ‘HR’ policies to
B Humanistic Resource support and encourage senior workers is
Management C GHuman Resource part of
Management D Human A promotions
Resourceful Management
B transfers
1329. Compensation given to expatriates for
exceptionally hard working and living C reality shock
conditions at certain locations is classified
as D Gmanaging retirements
1333. A pension plan, an employer’s
A ethnocentric allowances
acknowl- edgement of financial standing
B mobility premiums of employee’s account, placing
percentage on basis of annual
C Ghardship allowances compensation and interest, regarded as
D Foreign Service premiums A Gcash balance plan
1330. Taylor differential piece rate system is
B severance pay plan
related to
A Time wage system C early retirement window plan
B Piece wage system D employee stock ownership plan

C GIncentive wage system 1334. ‘controlled experimentation’ is a tech-
nique, use for
D None of the above
A Gdesigning of evaluation
B the things to measure
D consolidation of gains
1335. In traditional focus, reward is based on
142
Do you know?
A Dankert
B performance appraisal B V.V. Giri
C recruiting and placement C GR.K. Dash
D Gcompensation and benefits D S.D. Punekar
1336. Sensitivity training is also known 1341. An incentive plan may consist of
as:
A Monetary

A X- group training
B Nonmonetary
B Y - group training C GBoth monetary and nonmonetary
C GT - group training D None of the above
D Core group 1342. Systematic and orderly process of
training determining the worth of a job in
relation to other jobs is
1337. Manager reviewing and evaluating re-
ward system is part of A Worth job specification
A antecedents B Job description

C GJob evaluation
B behavior
D Job identification
C Gconsequences
1343. A process that is used for identifying
D counseling and developing internal people with the
1338. Voluntary withdrawal of labor of com- potential to fill key business leadership po-
pany is classified as sitions in the company is called
A GSuccession planning
A Gstrike
B Investing in human resources
B picketing
C Highly talented personnel creation
C boycott
D None of the above
D impasse boycott 1344. The basic managerial skill(s) is(are)
1339. The most popular method of recruiting
A To supervise
applicants to jobs is
B To stimulate
A Radio and TV advertisement
B GCorporate website C To motivate
C Employee referral schemes D GAll of the above

1345. People belongs to profession of college
D Commercial job boards professors are tend to be
1340. Who among the following advocated
the principles of Labour Legislation?
Do you know? 143

A realistic oriented
B Ginvestigative oriented
A Railways and Mines Industries
C social oriented
B GSeasonal Factory Workers
D artistic oriented
C Cement Industries
1346. Recruiting employees, selecting right
one for job and giving them training D None of the above
leads to 1351. Who has called the scientific manage-
A organizing ment a ‘rabble hypotheses?

B controlling A Elton Mayo
C GStaffing B GPeter F. Drucker
D Leading C Douglas McGregor

1347. The group to which a person would D None of the above
like to belong is known as
1352. In which of the following methods Jobs
A Primary Group can be arranged according to the relative
difficulty in performing them.
B GReference Group
A GRanking method
C Membership Group
B Point method
D None of the above C Factor comparison method
tripartite body? D Classification method
1353. Top management works
A I. L. O
on
B Wage Boards
A Gstrategic plan
C GWorks Committee
B corporate plan
D Indian Labour
C budgeting
Conference 1349. HRM is
D both A and B
A GEmployee oriented
1354. Which is non-monetary incentives?
B Employer oriented
A Training
C Legally oriented
B Sabbaticals
D None of the
C Flexible work hours
above 1350. ESI Act
D GAll of the above
applies to
1355. Bankers and accountants are mostly
having a specific personality type, known
as
144
Do you know?
A realistic
B investigative
C artistic C Gsocial orientation
D Gconventional
1356. Job pay rate depends on
1361. issues tend to be well disguised.
A Gthe job itself

A Political
B the qualification only
B GTerritorial
C the skills and knowledge only
C Social
D the training completed only
1357. Which of the following is not correct D Economical
about Organisation Development? 1362. The nation wide consumer councils
A GIt is not a top management led and formed by the Government comprise of
supported process. representatives of
B It is a process of planned change. A Cost account and consumer
C It is an ongoing collaborative man- B Various ministries

agement of organization culture
C Manufactures of commerce
D It is a problem solving process.
D GAll of the above
1358. A test, examinees respond to situations
representing jobs, known as 1363. Wage determination is mostly done
through tools which are
A Gsituational test
A Objective
B reasoning test
B Subjective
C video simulation test
C GBoth of (A)& (B)
D job training
D None of these
1359. The Workmen’s compensation Act came
into force in which year? 1364. The Human Resource System covers
A 1930 A Training and development
B 1921 B Recruit and Select
C 1944 C Job design and evaluation
D G1924 D GAll of the above
1360. People having ‘foreign services’ as pro- 1365. Large recruitment problematic
fession are best classified as and vice-versa.
Do you know? 145

Chapter 1. Human Resource Management (HRM) B More
A GLess C Any of the above

D None of the above
1366. Human resource planning system in-
cludes 1370. The following is (are) concerned with
A Human resource supply forecast developing a pool of candidates in line
with the human resources plan
B Human resource inventory
A Development
C Corporate plan
B Training
D GAll of the above
C GRecruitment
1367. An equal rating of all employees such
as ‘good’ is called D All of the above

A lenient tendency 1371. Tool used to present manager with per-
formance graphs and charts is
B strict tendency
A HR scorecard
C biasing tendency B Gdigital dashboard
D Gcentral tendency
C strategy map
1368. When person’s performance is satisfac-
tory and ranked for promotion, interview D all of above
would be
1372. External sources of recruitment consists
A Gsatisfactory-promotable interview
A Recommendations of Existing em-
B satisfactory-not promotable inter- ployees
view
B Private Employment Agencies
C Through Employment Exchange
view D GAll of the above
1369. Outsourcing stands for 1373. United States citizen work in China, in
subsidiary of company whose headquarter
A Slowing down of production is located in United States, an example of
B Encouraging voluntary retirement A expatriates
C Retrenching services of surplus em- B Second country nationals

ployees
C Ghome country nationals
D GContracting out the work to other
organisations D both A and C
1374. The important objectives of a job evalu-
ation programme
A Establishment of sound wage differ-

entials between jobs.
B Maintenance of a consistent wage

policy.
146
Do you know?
C Installation of an effective means of
wage control. A base pay
D GAll of the above B long-term

1375. Standard Performance - Actual perfor- C executive benefits
mance = Training& Development
D Gall of above
A GNeed B
1380. Dismissal of employee, who violates law
Objective of contractual arrangements stated, by em-
ployer is classified as

C Motive
A descriptive termination
D Drawback
1376. Second step in pay rate establishment B distributive termination
is to ensure the
C Gwrongful discharge
A Ginternal equity
B external equity D wrongful termination
1381. The scope of HRM does not include
C procedural equity
A Retirement of employees
D collective equity
1377. Third step in ‘ranking method’ of B Manpower planning
evaluating job method is to
C Training of employees
A select compensable factors
D GMaintenance of accounts
B combine ratings 1382. Point method is suitable for
C rank jobs A Small size
D Gselect and group jobs organization B Mid

1378. Which one of the following is a disad-
vantage of having expatriate employees size organization C Large
to staff international subsidiaries?
organization
A Brings cultural similarities with par-
ent company. D GBoth (B) and (C)
B Gives employees a multinational 1383. Few career programs for women is con-
orientation. cluded as
C GAttempts to establish a foreign A Gbias
culture to the company.
B reality shock
D Provides broader global perspective.
C promotion
1379. Company top executives compensation D transfer
include
1384. Who has given the concept of ‘Core com-
petence’?
Do you know? 147

A Sumantra Ghosal& C.A. Bartlett
B T. Deal and A. Kennedy

A III, II, I, V, IV
C GC.K. Prahalad and G. Hamel
B GIII, V, I, IV,
D C.A. Forehand and B. Von Gilnev
1385. Situation’ when third neutral party II CIV, V, III, I, II
helps in negotiation of agreement is clas-
D II, I, IV, V, III
sified as
1389. Mechanism of Human Resource Devel-
A arbitration opment includes
B Gmediation

A Job Redesign
C impasse
B Rewards
D intervention
C Human Resource Information Sys-
1386. ‘Benchmarking’ of jobs is included in tem
A internal equity D GAll of the above
B external equity 1390. In traditional focus, managing attitudes
related to job are included in
C procedural equity A Gtraining and development
D Gsalary survey B performance appraisal
1387. Managers use a(n) to measure the
HR function’s effectiveness and efficiency C recruiting and placement
in producing employee behaviors the com-
pany needs to achieve its strategic goals. D human resource planning
1391. Scale is used in ‘HRD’ scorecard consists
A metric of
B GHR Scorecard A 5-point scale
C . benchmark B G10-point scale
D high performance work system C 4-point scale
1388. Rearrange the following steps of recruit- D none of above
ment.
1392. Mostly employees’ promotion decision
I. Searching is based on
II. Evaluation and control A Gperformance appraisal
III. Planning B training results
IV. Screening C hiring tests

V. Strategy development D in-house development
1393. A company ‘Apollo’ tyres diversifying in
entertainment business can be a classic
example of
148
Do you know?
A GConglomerate diversification
A Strategic
B Related diversification
B Gorganisational
C Both A and B
C operational
D none of above
D centralized
1394. An advantage of ‘forced distribution
method’ is 1399. Recruitment means
A avoids central tendency and biases A Total number of inquiries made

B avoids central tendency and biases B Total number of selections made
C provides behavioral anchors
C Total number of persons short listed
D Gend up with predetermined rating
figures D GTotal number of applications re-
ceived
1395. An event, employees participation in
skills practice sessions, known as 1400. People attracted to occupations that re-
quire physical activities are best classified
A training and development as
B performance appraisal A Grealistic orientation
C recruiting and placement B investigative orientation
D Gcareer planning
workshops 1396. Ethical
Management is D artistic orientation
A GA Compromise 1401. Financial and investment counseling is
B A Compulsion an example of
C A Judgement A phased retirement

D (A) and (B) B Gpreretirement counseling
1397. Which of these is a consequence of pay C honoring experience
dissatisfaction?
A Strikes D modifying selection procedure
B Turnover 1402. Ensuring implementation of ‘HR’ poli-

cies by line managers is part of
C Grievances
A Line functions
D GJob dissatisfaction
B GCoordinative functions
1398. Although many authors experience dif-
ficulty in distinguishing between person- C Staff functions
nel management and HRM, it can be ar-
gued that HRM is the elevation of D all of above
personnel management to a more Level.
Do you know? 149

Chapter 1. Human Resource Management (HRM) 1403. Indicate the correct code for the following
statements about Assertion (A) And Reason
(R): Assertion (A): All ethical theories are
not equally applicable every time in all
types of ethical dilemma resolution.
Reason (R): The ethical resolution should
be based as far as possible on a cognitive A planning
ethical principle with justification. Codes:
B Organizing
A (A) is correct, (R) is incorrect. C GProcurement
B (R) is correct, (A) is incorrect. D Controlling
C GBoth the statements (A) and (R) 1408. Employees beliefs that successful perfor-
are correct. mance leads to rewards is best explanation

D Both the statements (A) and (R) of
are incorrect.
A expectancy
1404. An enterprise gets more output and mu-
tual cooperation from its subordinate B Ginstrumentality
staff by adopting C valence
A Motivating by Leadership
D de-expectancy
B GMotivation by participation
1409. Method according to which two or more
C Motivation by goals people share a full time single job, classi-
fied as
D Motivation by Challenges
A severance sharing
1405. Too much of reliance on internal recruit-
ment can result in B flexible sharing
A Internal conflict
C benefit sharing
B High labour turnover
D Gjob sharing
C Poor group dynamics
1410. Human capital refers to
D GReduced job performance
A education of firm’s workers
1406. If a worker gets a premium for extra ‘out-
put’ than a ‘set standard’ is called B training of firm’s workers
A Gstandard hour plan
C skills and expertise of firm’s workers
B standard piece rate
D Gall of above
C standard piecework 1411. Hawthorne Experiment findings led to
D variable hour plan A Systems Approach
1407. Which of the following is an example
of operative function of HR managers? B Behavioural Approach
C GHuman Relations Approach
D Scientific Management Approach
1412. Analyzing and identifying specific
skills, needed for specific job is called
150
Do you know?
A need analysis competency model
A Joseph Juran
B competency model
B Phillip Crosby
C Gtask analysis
C Edward Deming
D Both A and C
1413. An entrepreneur who is neither willing D GKouru Ishi Kawa
to introduce new changes nor to adopt new 1418. Motivating the employees is classified as
methods is known as: A Informational role

A Adoptive Entrepreneur B GInterpersonal role
B Fabian Entrepreneur C Decisional role
C Innovative Entrepreneur D Conceptual role

1419. Company ‘Asian paints’ operates in 18
D GDrone Entrepreneur countries is an example of
1414. Recruitment is concerned with the pro-
cess of A Horizontal integration
A Selection of right candidate B Vertical integration

B GDeveloping a pool of potential em- C GGeographic expansion
ployees
D none of above
C Inviting application for jobs 1420. Glass ceiling refers
D None of the above to
1415. What is the operative function of human A Moderate difficulties in training of

resource management? women workforce
B GArtificial barriers based on
A Controlling attitudi- nal and organizational bias
preventing career growth of women
B Organising
C Gprocurement C Personality weaknesses hindering ca-
reer growth of women
D None of the above
D Transperency at higher levels in or-
1416. After translating company mission into ganisation
strategic goals, next step is to
1421. An interview in which candidates are
A Gformulate strategies asked about relevant past experiences is a
B implement the strategies A situational interview
C evaluate performance B situational test
D none of above C behavioral tests
1417. Fish bone analysis as a tool of quality cir-
cle was advanced by D Gjob related questions
1422. HRM is more whereas Personnel
Management is slightly narrow
Do you know? 151

Chapter 1. Human Resource Management (HRM) A Complex
B Detailed
C Mechanical
D The control of the Organisation by
D GGrowth-oriented those in the ‘head office’
1423. In career development, providing assis-
1426. In ‘HRD’ scorecard scales; scale‘10’ rep-
tance programs for academic learning is an
resents
art of
A moderate maturity level
A individual role
B least maturity level
B manager role
C Ghighest maturity level
C Gemployer role

D all of above
D line manager
1427. Concession, employees gets in form of
1424. Which of the following statement is discounts in air ticket and bus fares is an
true? example of
A Profit sharing is an agreement freely
A incentives
entered into by which the employees re-
ceive share fixed in advance from the or- B Gnon direct payments
ganization’s profits.
C direct payments
B An experiment in profit shares on a
wide scale would therefore be definitely D salary increments
undertaking a voyage of an unchartered sea. 1428. If company defines authority and com-
munication channels for employees, it is
C Profit distribution under a profit
performing
sharing plan are used to fund employee re-
tirement plans. A staffing function
D GAll of the above. B Gorganizing function
1425. What is meant by the term “Manage-
ment” by Objectives’? C leading function
A system of giving the authority to D controlling function

carry out certain jobs by those lower down 1429. People having enterprising personality
the management hierarchy oriented choose profession, are
B The system of management that is A Gmilitary officers

based on bringing together experts into a B advertising executives
team
C GThe setting of objectives to bring C carpenters
about the achievement of the corporate goals
D engineers
1430. An assistance needs to manage localized
human resources which are provided by
A Transactional HR group
B GEmbedded HR group
152
Do you know?
C Corporate HR group
A diversification
D Centers of expertise
B cost leadership
1431. Process of instituting policies to enable
employees to get their accumulated pen- C consolidation
sion plans with ease after leaving organi-
zation is classified as D Gcompetitive advantage
A compatibility 1436. Differentiation between line and staff
functions is necessary because it helps in
B durability

A maintaining accountability
C Gportability
B providing specialized services
D profitability
1432. A company can translate mission into C maintaining adequate checks and
strategic objectives by balances
D Gall the above
A Vertical integration
1437. ‘Red hot stove’ rule of disciplinary ac-
B Diversity tion was suggested by
C Geographic coverage A Dale Yader
D Gall of above B Fred Luthans

1433. An appraisal interview which results in C GDouglas McGregor
occasional ‘well-done’ technique is said
to be D Richard P. Calhoon
A satisfactory-promotable interview 1438. The term means contributing in

a measurable way to achieving the com-
B Gsatisfactory-not promotable inter- pany’s strategic goals.
view
A competitive advantage
B achievement success
view C Gvalue creation
1434. Focusing on daily tasks that can be eas-
ily relearn is part of D success metric
A Gcoaching 1439. Types of ‘test validity’ consist of
B mentoring A criterion validity
C informal training B content validity
D formal training C Score validity

1435. ‘Volvo’ stresses more safe cars as com-
pared to others in market, this can be an D GBoth A and B
example of 1440. Which of the following is not true of
the activity known as job analysis?
Do you know? 153

Chapter 1. Human Resource Management (HRM) A GThe rate of pay for the job is fixed.
B The job elements are rated in terms such
as frequency. Of use or amount of time
involved
C It aims to describe the purpose of a 1445. Values of top executives include
job and the conditions under which it is
performed A polycentric
D Jobs are broken into elements such B geocentric
as information required or relations with
other people C ethnocentric
1441. Decision-making process is guided by D Gall of above
A GPolicy 1446. of management is likely to be an-

B Strategy other key agenda item.
C Procedure A Performance
D Programme B GQuality
1442. Human resource planning techniques C Expansion
include the use of some or all of the follow-
ing D Decision
A Size of organizational structure 1447. Items for bargaining, that are not al-
lowed to deal by law are classified as
B Infrastructure Plan
C GControl and evaluation A voluntary bargaining items
D Employee Management B permissible bargaining

1443. The and control systems should be
altered to support the strategic human re- items C Gillegal
source function.
bargaining items
A Appointment
D mandatory bargaining items
B GReward
1448. Organizational development consists of
C Job allotment
A action search
D None of the above
1444. Which among the following is odd B applying behavioral knowledge
one?
C change toward empowerment
A BMS
D Gall of above
B GFICCI
1449. ‘Health counseling’ is an example of
C AITUC
A phased retirement
D INTUC

1450. Which one of the following is an exam-
ple of Golden-Handshake Scheme?
154
Do you know?
A Superannuation Retirement A GIntelligence
B GVoluntary Retirement B Integrity
C Compulsory Retirement C Work sampling
D Retirement on account of disable- D Aptitude
ment
1455. A job analysis consists of
1451. In comparing internal selection with ex-
ternal selection, an advantage of internal A job description

selection is that
B job specification
A Internal selection requires few
procedures to locate and screen viable job C GBoth A and B
candidate D none of above
B Internal selection presents fewer 1456. The term procurement stands for ?
dan- gers of incurring legal liability than exter-
nal selection A Grecruitment and selection
C There is less need to use multiple B training and development

predictors in assessing internal candidates
than. With external candidates C pay and benefits
D GInformation about internal candi- D health and safety
dates tends to be more verifiable than in-
formation about external candidates 1457. Which of the following statements about
the recent trends in HRM is not correct?
1452. Promotion decision addresses questions A GPerformance and Knowledge
like Man- agement are not related to strategic
HRM.
A seniority or competency the rule
B Employer branding is attempted to be
B promote vertically achieved through HRM practices.
C promote horizontally C Measurement of HR through bal-
D Gall of above anced scorecard has taken shape.
1453. Managing workforce diversity is an ex- D Competency mapping is a recent
ample of trend in HRM.
A human process intervention 1458. Which one of the following responsibil-
ities is specifically associated with the HR
B techno structural interventions function of employee relations?
A GConducting attitude surveys
B Work analysis
D GHRM interventions
1454. tests have proven to be C HR information systems
particularly good predictors for jobs that
require D Job design
1459. PIP test seeks to measure
Do you know? 155

Chapter 1. Human Resource Management (HRM) A IQ
B GPersonality, Interest and Prefer-
ences
C Quality of a product 1464. Which personality type involves in in-
dividualistic activities to make people at-
D Preferred Investment Plan
tracted towards careers ?
1460. 360-Degree Feedback enhances the A Genterprising orientation
quality of decisions.
A HR
B Management D conventional orientation
C HRD 1465. Revenue growth is included

in
D GAll of the above
A Gshort-term of shareholder value
1461. In career development, providing sup-
port for growth and self-direction is a fu- B compensation of company executive
tile part of
C determination of stocks
A individual role
D determination of investment
B manager role 1466. Benefits given to victims who have work-
related accidents are called
C Gemployer role
A insured compensation
D line manager
B supplemental compensation
1462. Recruitment policy usually highlights
need for establishing C Gworkers compensation
A GJob specification D optional compensation

1467. What is the main objective of job evalu-
B Job analysis ation?
C Job description A It is not compulsory
B GTo define satisfactory wage and
D None of the above salary differentials
1463. Manipulation of appraisal rating on ba-
C Job is rated before the employee is ap-
sis of ‘age’ is an example of
pointed to occupy
A lenient/strict tendency D None of the above
B Gbias 1468. Employees abroad supply services or
having outside vendors that company’s
C central tendency own employees previously did in-house
is known as
D different tendencies
A outsourcing
B Goffshoring
C alternative staffing
D none of above
156
Do you know?
1469. What are the ideas underpinning ’soft,
commitment’ or high - Road HRM prac- A Interview
tices?
B Questionnaires
A Labour needs to be treated as assets
to be invested in. C Direct observations
B GEmployees are a cost which D GAll of the above
should be minimized.
1474. A company manage, reviews employees
C A lack of mutuality existing performance and matches with set stan-

between employee and employer dards are called
A Gfocal reviews
D A disregard for unlocking discre-
tionary effort B unvocal reviews
1470. Which of the following is not an action C vocal reviews
of classical change programme?
D local reviews
A Refreezing
1475. Method in which ‘problem to be solved’
B GRemoving
is described for employees is called
C Moving
A job rotation
D Unfreezing
B action learning
1471. is the simple act of comparison&
learning for organisational improvement C lifelong learning
A GBenchmarking D Gcase study method
B Feedback 1476. Which of the following is/are determi-
nant(s) of supply of labour?
C Ranking
I. other wage rate
D Job evaluation
II. non-wage income
1472. The extent to which an employment se-
lection test provides consistent results is III. preferences for work versus leisure
known as: IV. number of qualified suppliers
A GReliability
A I and II
B Dependability
B I, II and IV
C Consistency
C GI, II, III and IV
D Trustworthiness
D II, III and IV
1473. Procedures of collection of data for Job
Analysis includes 1477. aims to put a financial measure
on an organisation’s intellectual capital.
Do you know? 157

Chapter 1. Human Resource Management (HRM) B The consortium
A GKnowledge exchange C Financial planning

D None of the above
1478. Disadvantage of Management by
Objec- tives (MBO) method is 1482. The Scope of human resource manage-
ment includes: ?
A difficult to develop
A Production
B cause of disagreements
C Gtime consuming B Marketing
D difficult to rate C Inventory management

1479. When the chain of command is longer D GTraining& Development

than the span of control, the resultant or-
ganization structure would be 1483. Standards that decided, what kind of
conduct employees of organization
A GTall structure should possess
B Flat structure
A descriptive justice
C Linear structure
B procedural justice
D Free-form Organization structure
C distributive justice
1480. ‘strategy’ that employees seek for inter-
esting jobs and greater advancement op- D Gethics
portunities, is known as
1484. Minimum wage means
A promotions
A Wage sufficient to ensure the work-
B Gtransfers man food, shelter, clothing, frugal
C reality shock comfort and provision for evil days.
D formal training B Wages paid in proportion to work-

man’s work efficiency.
1481. Achieving aims and monitoring results
in HR management of financial and non- C GA wage sufficient to satisfy the
financial goals, regarded as workman’s basic needs.
A GHR scorecard D A sum of money paid under
contract by an employer to a workman
B HR digital dashboard
for services rendered.
C both A and B 1485. Which of the following is the outcome of
D none of above job satisfaction?
A Absenteeism
B GHigh productivity
C High employee turnover
D All the above

1486. OCTAPACE culture means
158
Do you know?
A Openness-Confrontation-Trust- A Gmisconduct
Authority-Proaction-Autonomy cooperation-
Experimentation B lack of qualifications
B GOpenness-Confrontation-Trust- C unsatisfactory satisfaction
Authenticity-Proaction- Autonomy-
D insubordination
Collaboration- Experimentation
1491. A key HR role in the firm will be multi-
C Openness-Confrontation-Trust- disciplinary consulting around
Autonomy-Proaction-Authority- Collaboration-

Experimentation A Individual
D Openness-cooperation-Truth-Authenticity- B Team
Proaction-Autonomy-Collaboration-
Experimentation C Business unit
1487. Time period, in which many people have D GAll of the above
few responsibilities and authority is 1492. Performance appraisal includes
called
A Check reviews done by the supervi-
A exploration stage sors
B Review his performance in relation to
B growth stage
the objectives and other behaviours
C midcareer crisis sub stage C Help employee in self appraisal
D Gdecline stage D GAll of the above
1488. Steps involves in employer’s movement 1493. Relationship between value of job and
for performance management is average salary paid for job is called
A total quality A Gwage curve

B salary curve
B appraisal issues
C job evaluation curve
C strategic
D job description curve
planning D
1494. Each unit made by worker is paid ,
Gall of above considered as
1489. HRM is considered as ? A time based pay
A a reactive function B Gperformance based pay

C promotion
B Ga proactive function
C an auxiliary function D salary increments
1495. Is the process of deciding what positions
D an auxo-reactive function the firm will have to fill
1490. A willful and deliberate violation of
code of ethic of any organization is classi-
fied as
Do you know? 159

A Recruitment 1500. The scope of human resource manage-

ment includes
B Selection
A Production
C GPersonnel planning
B Marketing
D Interviewing
C Inventory management
1496. Which is the source of recruitment in
In- dia? D GTraining& Development
A Employee Reference 1501. Qualitative changes in the attitudes of

employees involves
B College Recruitment
A There is a greater awareness among
C Employment Exchange officers, workers and associations.
D GAll of the above B Communication process is more ef-
fective.
1497. If one were to think of HR as a busi-
ness, which of the following “product C There is considerable clarity about
lines” involves developing effective HR goals and objectives.
systems that help the Organisation meet its
goals for attracting, keeping and develop- D GAll of the above
ing people with the skills it needs? 1502. Arrange the following staffing proce-
dure in the correct sequence
A Administrative services
i) Determining sources of personnel
B GBusiness partner services3 supply
C Strategic partner ii) Preparing personnel specifications
iii) Selection of personnel
D Product quality audit
iv) Determining Personnel Characteris-
1498. HRD process variable tics
include A G(ii), (i), (iv) and (iii)
A Role clarity B (i), (ii), (iii) and (iv)
B Work planning C (ii), (i), (iii) and (iv)
C Better communication D (ii), (iii), (i) and (iv)

1503. Which of the following is not a contrib-
D GAll of the above utory factor for HR outsourcing?
1499. Comparison of people’s interests with
people in same occupation is A Competitive Factor
A Ginterest inventory B Strategic Reasons

B HR applicant’s inventory C Financial Reasons
C management assessment center D GTrade Union Hassels

1504. Benefits paid for time not worked are
D all of above also called
160
Do you know?
A compensation law benefits
A Both (A) and (R) are true.
B Gsupplemental pay
B Both (A) and (R) are false.
benefits C optional pay
benefits C G(A) is true but (R) is false.
D unemployment pay benefits D (A) is false but (R) is true.

1509. The five basic features of Scanlon plan of
1505. Which of the following are covered un-
incentive payment are
der the scope of Human Resource Manage-
ment: A cooperation, identity, control, in-

volvement and sharing of profits.
i) Forecasting Human Resource Need
ii) Replacement Planning B control, individuality, competence,
involvement and sharing of benefits.
iii) Human Resource Dynamics
C Gcooperation, identity, competence,
iv) Human Resource Development involvement and sharing of benefits.
Plan- ning
D control, individuality, commitment,
v) Human Resource Audit
involvement , and sharing of benefits.
A (i), (iii) and (v) 1510. Advantage of ‘BARS’ system is
B (i), (ii), (iii) and (iv) A simple to use
C (iii) and (v) B avoids central tendency and biases
D G(i), (ii), (iii), (iv) and (v) C ends up with predetermined rating
figures
1506. Low cost foreign competition, classified
as D Gproviding behavioral anchors
1511. Combination of salary and commission
is part of
B Gpotential threats
A salary plan
C potential strengths
B commission plan
D potential weaknesses
C Gcombination plan
1507. The process of comparing work and
service methods against the best practices D proportionate plan
and outcomes in industry is known as 1512. The advantage of external recruiting is
that
A GBenchmarking
A They ensure consistency from open-
B Kaizens ing to closing
C Quality Circles B GThey are useful for companies too
small to have dedicated recruiters
D None of the above
C They are very inexpensive
1508. Assertion (A).A Manager delegates au-
thority. Reason (R). The Manager want to D Time Consuming
shirk his responsibility.
Do you know? 161

Chapter 1. Human Resource Management (HRM) 1513. What affective activities are required to
make people attracted towards occupa-
tions?
A realistic oriented
B Ginvestigation oriented 1518. A company can create ‘superior-
subordinate’ relationship through
C social oriented
A Gline authority
D artistic oriented
1514. ‘self-designing organizations’ is an ex- B hiring authority
ample of
C staff authority
D all of above

1519. Premature evaluation is a type of
C Gstrategic intervention
D HRM interventions A personal barrier
1515. Who has given the ‘expectancy theory’ B semantic barrier
of Motivation?
C Gpsychological barrier
A Abraham Maslow
B GVictor Vroom D organisational barrier
C Frederick Herzberg 1520. Rates are placed in percentages in per-

formance categories is followed in
D Clayton Adler
A graphic rating scale method
1516. During which of the following stage,
the firm identifies and confirms the B Gforced distribution method
overall business direction
A GClarification C alternation ranking method
B Monitoring D paired comparison method
C Assessment 1521. The Concepts of Wages like Minimum
Wage, Fair Wage and Living Wages were
D Design given by
1517. First step in retirement management is
to conduct A Adarkar Committee
A Gnumerical analysis of retirements B GCommittee on Fair Wages
B determination of average retirement
C Royal Commission on Labour
age
C planning pension benefits D First National Commission on
Labour
D determine extent of retirement prob-
1522. AB Corp streamlined its annual bene-
lem
fits package enrollments by digitizing
and aggregating the former paper
benefits reports, electronic spreadsheets,
and benefit summaries and providing the
materials at a single location on the
company intranet. AB Corp is using a(n)
162
Do you know?
A database
1527. Performance appraisal by all the follow-
B GHR portal ing parties is called 3600 performance ap-
praisal:
C data warehouse
A Supervisors and Peers
D customer relationship management
system B Subordinates and Employees them-
selves
1523. Method in which teams consisting man-
agers compete on solving problems is C Users of Service and Consultants
called
D GAll the above

A Gmanagement game 1528. Selection of the candidates is done out
B action learning of ?
C lifelong learning
A GTarget population
B internal sources
D case study method
C external sources
1524. ‘Team building’ is an example of
A Ghuman process intervention D internal as well as external sources
1529. A manager have line or staff authority
is
C strategic intervention determined by
D HRM interventions A person in charge

1525. Which of the following is not a path in B Name of person in charge
grapevine chain?
C type of department
A Gossip
D Gnature of relationship
B Cluster Chair 1530. While writing job description, major
functions or activities are written in
C Single strand
A Gjob summary
D GNon-profitability
B responsibilities and duties
1526. is the personnel activity by means
of which the enterprise determines the C job identification
extent to which the employee is
performing the job effectively. D both B and C
1531. Theory, according to which people are
A Job evaluation motivated in a sequence of hierarchy of
needs is called
B Work evaluation
A Gprepotency process principle
C GPerformance evaluation
B prepotency process principle
D None of the above
C process principle
D hierarchy principle
1532. HR managers play vital role in
Do you know? 163

A GSetting production targets
B Formulating strategies 1536. Which of the following tasks related to
recruiting and hiring is not typically han-
C Publishing financial statements dled by HR staff?
D Preparing reports to shareholders A Gspecify necessary job qualifications

1533. Study of different employment needs B develop pool of qualified applicants
of
C conduct initial screening interviews
company is

A ratio analysis D administer tests e. explain benefits
packages
B scatter plot 1537. Work streams talent management sys-
C Gtrend analysis tem includes
D all of above A industry leading compensation

1534. Which of the following statements most B performance applications
accurately defines human resource man-
agement? C knowledge management applica-
tions
A Human resource management con-
tributes to business strategy and plays an D Gall of above
important role in the implementation of 1538. Which of the below given options are the
business strategy forecasting techniques used?
B Human resource management is an I. Ration Trend Analysis

approach to managing people
II. Delphi Technique
C GHuman resource management
seeks to achieve competitive advantage III. Staffing projections
through the strategic deployment of a highly
committed and capable workforce, A I& III
using an integrated array of cultural, struc-
tural and per B II& III
D Human. Resource management fo- C I, II& III

cuses on people as the source of compet-
itive advantage D GI& II
1535. Person’s fixed pay and guaranteed 1539. HR managers are generally the managers?
bonus is included in
A Line
A Gbase pay
B Middle
B short-term incentives
C GStaff
C executive benefits
D Top
D long-term incentives
1540. Utility of job analysis includes
164
Do you know?
A Selection of employee
A an individual role
B Work study B Ga managerial role
C employer role
C BARS
D GAll of these D line manager’s role
1546. According to which committee should
1541. executives take a full part in the an organization submit regular social re-
strategic planning process.
ports?

A GTraining& Development A GSachchar Committee
B Human Resource B Kumarmangalam Birla Report
C Quality Control C Both of above
D Production D None of above

1547. The advantage of external recruiting is
1542. The biggest problem facing e-HR is the that: ?
A rarity of HR A They ensure consistency from open-
ing to closing
B diversity of HR
B GThey are useful for companies too
C Gsecurity of HR data small to have dedicated recruiters
C They are very inexpensive
D substitutability of HR
D Time Consuming
1543. Reduction in size of company size
1548. In traditional focus, rewards for employ-
A Geographic expansion ees which are based on talent is a part of
B GConsolidation A training and development
C Diversification B performance appraisal
D Horizontal integration C recruiting and placement
1544. The purpose of job evaluation is D Gcompensation and benefits

1549. Performance appraisal means evaluat-
A Fixation of Responsibility ing an employees performance relative to
B Promotion A Establishing goods
C GWage Determination B Fellow employees
D Transfer to better job C Job description requirements
1545. In a career development, providing sup- D GPerformance standards
port in employee’s development plans, is 1550. Which of the following factors are in-
regarded as cluded in the calculation of human devel-
opment index?
Do you know? 165

Chapter 1. Human Resource Management (HRM) A Adult literacy
B Life expectancy
C Decent standard of living
D GAll of the above
1551. Which of the following is not an A GTo be protected since they intend to
bring out truth
element of traditional job design?
B To be rewarded for the organisational
A Formal Organisation charts
enrichment
B Clear and precise job descriptions C To be removed from the jobs
C Well-defined mobility (promotion D To be promoted
and transfer) paths
1556. In the Grid Seminars, stress is laid on

D GEmployee number chart
1552. Approaches used to compare jobs are A GTeaching
A Gintuitive approaches
B Professionalism
B systematic approaches
C Training& Development
C mathematical approaches
D All of the above
D logical approaches 1557. Which of the following statements is
1553. Stephen Knauf defined HRA as the mea- false?
surement& of Human organisational A Organizations are now less
inputs such as recruitment, training expe- hierarchi- cal in nature
rience& commitment
B GOrganizations are now generally
A GQualification focusing upon domestic rather than inter-
B Accounting national matters
C Organizations have adopted more
C Development flexible norms
D None of the above D Organizations have been subject to a
1554. Which of the following role a manager raft of organizational change programs
performs as a Resource allocator? 1558. The training imparted to a new em-
ployee to induct him into new social set-
A Interpersonal role
ting of his work, is called
B GDecisional role A GOrientation training
C Informational role B Job training
D Supportive role C Corrective training

1555. Whistle-Blowers are D Promotional training
1559. Coordination of personnel activities is
a crucial part of
A GFunctional authority
B Line function
166
Do you know?
C Staff functions
A Blake and Mouton
D all of above
B Philip Kotler
1560. An enterprise Incentive Management
systems include C Peter F. Drucker
D GRensis Likert
A planning compensation
1565. Communicating leadership’ involves
B analyzing compensation

C managing compensation B Ginterpersonal competencies
D Gall of above C business management
1561. On which of the following, at the ini- D both A and C
tial stage, the Indian IT companies
relying more for getting good IT 1566. Re-assignment of work, related to job in
professionals? another part of organization, at similar
position is called
A Job portals A promotions
B Placement Agencies B Gtransfers
C GCampus Placement C reality shock
D All of the above D formal training
1562. A corporate wide pay plan that uses a 1567. A manager reviewing ‘Does
structured formula to allocate a portion employee’s training is adequate is part of
of annual company profits to employees
is known as: A antecedents
A ESOPS sharing B Gbehavior
B GProfit sharing C consequences
C Gain sharing D counseling
D All of the above 1568. Which one of the following is not the
method of job evaluation?
1563. ‘differentiation and integration’ is an
example of A Grading
A human process intervention B Ranking

B Gtechno structural interventions C Point Method
C strategic intervention D GForced Distribution
1569. A company that controls market by of-
D HRM interventions fering same products as of competitors,
1564. The four systems of Management in considered as
terms of Leadership styles are related to
Do you know? 167

Chapter 1. Human Resource Management (HRM) A diversification
B vertical integration
C Ghorizontal integration
D geographic expansion
1570. The meaning of the acronym ‘SHRM’ is 1574. A marketing concept, holding a society’s
? long-term interest, belongs to
A Short-term Human Resource Man- A realistic orientation

agement
B investigation oriented
B GStrategic Human Resource Man-
agement C Gsocietal orientation
D art oriented
C Strategestic Human Resource Man-
1575. Employee violates the rules of organisa-

agement
tion as mentioned in the standing orders
D Strategic Humane Resource becauseof which he has to leave the job,
Manage- ment is an example of
1571. Who are not the Actors of Industrial Re- A Premature Retirement
lations?
A Workers and their organisations B Compulsory Retirement
B Employers and their organisations C GForced Retirement
C GCommunity and cultural associa- D Voluntary Retirement

tions 1576. Which of the following features charac-
D Government and the role of the terize the Balance Score Card Method?
State 1572. Executive Employee Training I. The score cards are cascading in na-
Method ture and as such are all pervasive in
consists an organization
A Multiple Management Training II. It is supported by effective

Method communication system
III. Standardization of goals is not rigid
B In Basket Training Method
IV. Customer focus is an integral part of
C Position Rotation Training Balanced Score cards
D GAll of the above A I, II and III

1573. Gender discrimination, lower appraisal
B II, III and IV
rating is an example of
C GI, II, and IV
A lenient/strict tendency
D I, III and IV
B Gbias 1577. In ‘ABC’ approach, reviewing conse-
C central tendency quences means
D different tendencies A Greviewing reward system

B reviewing performance appraisal
C reviewing line of authority
D reviewing staff authority
168
Do you know?
1578. Training effects that are to be measured
consist of 1583. Cornerstone of any executive salary is
A Gsalary
A reaction
B bonuses
B learning
C commissions
C behavior
D stock options for employees
D Gall of above
1584. ‘supply chain management’ is included

1579. Changing and updating benefit plans is in
performed by
A Corporate HR group
B Center of expertise
C Gbusiness management
C GTransactional HR group
D Both A and C
D Embedded HR unit
1585. Reward given to workers whose work
1580. Interviews with employees who are exceeds some set standards is called
leaving firm for any reason are classified A Gfinancial incentives
as
B non-financial incentives
A termination interview
C effective incentives
B outplacement counseling
C Gexit interviews D ineffective incentives
1586. Planning is looking ahead and control is
D subordination interviews
1581. A graphical tool, used to summarize A Scanning environment
chain of activities to get “big picture” of B GLooking back
performance is
C Setting targets
A HR scorecard
D Defining objectives
B HR digital dashboard
1587. Benefits provided in certain industries
C Gstrategy map by employers in unexpected conditions are
classified as
D all of above
A Gsupplemental unemployment ben-
1582. The ‘Managerial Grid’ model was devel- efits
oped by
B supplemental employment benefits
A Lawler and Porter
C optional employment benefits
B Fiedler and Garcia
D optional unemployment benefits
C Hersey and Blanchard
1588. An advantage of not recalculating piece
D GRobert Blake and Jane S. Mouton rate is because of using
Do you know? 169

Chapter 1. Human Resource Management (HRM) B standard piece rate
A Gstandard hour plan C standard piecework

D variable hour plan
1589. In ‘ABC’ approach, analyzing behaviors
means A descriptive justice
A measuring aptitudes B Gprocedural justice
B measuring adequacy of tools C distributive justice
C measuring adequacy of training D severance justice
D Gall of above 1594. Arrange the following steps of Dispute
1590. The concept of Human relations was de- Settlement Mechanism under the WTO in
veloped by the systematic order:

A Robert owen I. Panel Proceedings
B V.V. Giri II. Appellate Body
C GElton Mayo III. Consultations

IV. Compliance Panel
D Edwin B. Filippo
V. Arbitration Panel
1591. One of the important organizational fac-
tors affecting ’Job Design’ is A GIII,I,II,IV,V
A GWorkflow B V,IV,III,II,I
B Autonomy C IV,II,III,V,I
C Feedback D I,II,III,IV,V
D Diversity 1595. Which one of the following is not the op-

erative function of HRM
1592. The following concept is developed on
unitarism, individualism, high commit- A Development
ment and strategic alignment. B GControlling
A Industrial Relations C Compensation
B Personnel Management D Integration

1596. Use of handwriting to determine basic
C Personnel Administration
personality traits of writer is known as
D GHuman Resource A Ggraphology
Management 1593. Fairness of process is
B handwriting test
classified as
C projective personality test
D none of above
1597. People who choose automobile sales
dealers, is best classified as personality
type of
170
Do you know?
A Gsocial
1602. The successive steps in disciplinary ac-
B non social tion are
C non artistic A Service of the charge sheet

B GSuspension of the offender in
D non realistic grave cases
1598. Health insurance of employees is in-
cluded in C Preparing and serving the charge
sheet

A basic pay
D All of the above
B short-term benefits 1603. A job specification is one of the areas of
C Gexecutive perks ?
D job ranking A Gjob analysis
1599. Calculating numerical rating and ar- B job design
ranging each job according to skill is called
C job description
A point method
D job summary
B job grading
1604. Validity test, that focused on comparing
C Gfactor comparison method test scores of already existing employees to
D alternation ranking method a measure of their job performance, is
1600. Who had advanced the ‘soft’ and ‘hard’ A Gconcurrent validity
approach of HRM?
B predictive validity
A GJohn Storey
C criterion validity
B Lloyd Baind
D content validity
C James Niniger
1605. Which method is used for evaluating the
D Benjamin Schneider performance of executives or supervisory
positions?
1601. Which of the following is correct about
‘Grapevine’? A GAssessment Centres
A It tends to exist when members of for- B 360 degree feedback

mal group know one another well.
C Psychological Appraisals
B It is more common in times of high
organisational excitement. D Behaviourally Anchored Rating
Scales
C It is the result of social forces at
work place. 1606. In talent management end to end pro-
cess, workforce and succession planning
D GAll the above leads to
Do you know? 171

Chapter 1. Human Resource Management (HRM) B performance management
A Gcompensation management C learning management systems

D e-recruiting
1607. Human resource management is the for-
mal part of an organisation responsible C Issuing orders to others
for all of the following aspects of the
management of human resources except D Appraising performance
A systems, processes, and procedures 1611. Which one of the following are the
functions of personnel management?
B policy making, implementation, and
enforcement A Planning, Organising, Staffing, Di-
recting and Controlling
C strategy development and analysis
B Planning, Organising, Coordinating,

D Gmanagement of the Organisation’s Budgeting and Controlling
finances
1608. In professional jobs, mostly compens- C Perception, Development, Learning,
able focused factors are Organisation and Behaviour
A problem solving D GProcurement, Development, Com-

pensation, Integration and Maintenance
B creativity 1612. ‘corporate strategy’ does not include
C technical knowledge and expertise A diversification
D Gall of above B consolidation
1609. Performance Appraisal is a primary hu-
man resource management process that C Gcost leadership
links employees and organizations and D vertical integration
provides input for other processes through
these means: 1613. The purpose of Job Evaluation is to de-
termine
A Skill, effort, responsibility
A GWorth of a job in relation to other
B Recruitment, Selection, on boarding jobs
C Assessment, direction, development B Time duration of a job
D GIdentification, measurement, man- C Expenses incurred to make a job

agement
D None of the above
1610. Distinct task of staff manager is to
1614. What metric evaluates retention efforts
A GAdvise other employees by an organization?
B Evaluating performance
A turnover costs
B turnover rate
C cost per hire
D Gboth A and B
1615. The scope of HRM does not include
?
172
Do you know?
A Retirement of employees A Gannual bonus
B Manpower planning B annual award
C Training of employees C annual sales promotion
D GMaintenance of accounts D annual transfer
1616. Arrange in sequence the five steps pro-
1620. Technique, involving trainees to act on
cedure for Behaviourally anchored rating
role of specific person in real situation is
scales (BARS):

A behavior modeling
I. Identify Performance Dimensions
II. Collect critical incidents B Grole playing
III. Rate the incidents C in-house development center
IV. Re-classify the incidents D both A and B
V. Develop the final instrument
1621. Coordination of workforce acquisition is
futile part of
A II, IV, I, V, III
B IV, II, I, V, III A phased retirement
C GII, I, IV, III, V B pre-retirement counseling

D II, IV, V, I, III C Gtalent management
1617. Which one is not a part of recruitment D modifying selection procedure
process?
1622. ‘commission’ that salesmen earns is an
A Attracting candidates example of
B GSelecting candidates A Gdirect pay
C Determining requirements B indirect pay
D Planning recruitment campaign C compensation
1618. Which approach that seeks to link
D direct recruitment
strat-
egy, business, performance and HRM poli- 1623. Graphic and comparative illustration,
cies and practices, assumes that there are whether a change is needed or not is part
a number of HRM practices that are of
suitable for all Organisations?
A action research
A GBest Practice
B Gsurvey research
B Best fit
C marketing research
C Resource-based view
D Life cycle models D human research

1619. Plans that are designed to motivate em- 1624. Which of these is a HR Model?
ployees short term performance are
called
Do you know? 173

A GThe Guest Model
B Open - System Theory
A need analysis competency model
C Mc Gregor’s theory X and theory Y
B competency model
D None of the above
C task analysis
1625. Factors affecting job design are
D Gperformance analysis
A Behavioral factors
1630. Strike occurs when labor does not
B Environmental agree on conditions of contract, classified
as
factors C Organizational

A unfair labor practice strike
factors D GAll of the B Geconomic strike
above C sympathy strike
1626. Company’s paying strategies for em-
ployee’s learning organizational skills, in- D wildcat strike
cluded 1631. Human values in regard to Management
A pay for knowledge Development do not include
A GArrogance and anger

B skill-based pay
B Humility and Honesty
C time based pay
C Dignity and forgiveness
D GBoth A and B
1627. Career stage, in which person age is be- D Gratitude and gentleness
tween 45 and 65 is concluded as 1632. Which is the step of working procedure
A exploration stage of Job analysis?
B growth stage A Review of the first hand information
C midcareer crisis sub stage B To fill in the Job description form
D Gmaintenance stage C Collection of facts

1628. Factor which influence ‘bonuses’ are D GAll of the above
A eligibility 1633. Training control system includes
B fund size A Annual review of years training plans
C individual performance B Monthly review of budget and plans
D Gall of above C Real time review of specific projects

1629. Verification of deficiencies in perfor-
D GAll of the above
mance to determine training or job rotation
is called 1634. Mr. ’A’ must decide what positions the
firm should fill in the next six months.
What activity is Mr. ’A’ working on?
174
Do you know?
A Recruitment
145. A 146. A 147. C 148. C 149. D
B Selection 150. B 151. C 152. B 153. A 154. C
155. A 156. B 157. A 158. C 159. B
C GPersonnel planning 160. A 161. B 162. A 163. A 164. D
D Interviewing 165. C 166. A 167. A 168. B 169. A
170. B 171. B 172. A 173. A 174. B
1635. Which of the following subjects is not
175. C 176. C 177. A 178. C 179. A
enumerated in the ‘concurrent list’ of the
180. B 181. A 182. B 183. D 184. A
Indian constitution?
185. D 186. C 187. D 188. C 189. A

A Factories 190. C 191. B 192. D 193. D 194. C
195. B 196. A 197. B 198. C 199. A
B GOil fields
200. D 201. C 202. A 203. A 204. C
C Trade Unions 205. D 206. A 207. A 208. D 209. C
210. C 211. D 212. A 213. B 214. A
D Vocational and technical training of 215. B 216. C 217. D 218. C 219. B
labour 220. A 221. C 222. B 223. A 224. B
225. C 226. C 227. A 228. B 229. C
230. A 231. B 232. C 233. A 234. A
Answers
235. B 236. D 237. B 238. D 239. C
240. C 241. B 242. C 243. D 244. C
1. C 2. A 3. C 4. D 5. B 6. A 7. D
245. B 246. C 247. C 248. B 249. B
8. C 9. D 10. A 11. C 12. B 13. D 14.
250. D 251. C 252. A 253. A 254. C
A
255. A 256. B 257. C 258. B 259. A
15. A 16. D 17. A 18. C 19. A 20. A
260. B 261. A 262. C 263. D 264. A
21. D 22. D 23. B 24. A 25. B 26. B
265. B 266. A 267. B 268. A 269. B
27. B 28. C 29. A 30. D 31. A 32. C
270. D 271. A 272. B 273. D 274. D
33. B 34. D 35. A 36. C 37. B 38. A
275. B 276. A 277. A 278. A 279. D
39. A 40. A 41. C 42. A 43. A 44. B
280. A 281. D 282. D 283. A 284. D
45. B 46. A 47. A 48. D 49. C 50. D
285. A 286. B 287. B 288. D 289. C
51. C 52. B 53. B 54. D 55. B 56. B
290. D 291. C 292. D 293. B 294. B
57. A 58. D 59. C 60. A 61. D 62. D
295. D 296. C 297. C 298. A 299. A
63. D 64. C 65. B 66. D 67. D 68. A
300. C 301. A 302. A 303. D 304. B
69. A 70. C 71. A 72. D 73. D 74. D
305. C 306. D 307. D 308. D 309. D
75. D 76. D 77. A 78. A 79. C 80. D
310. D 311. C 312. A 313. C 314. C
81. A 82. C 83. D 84. C 85. A 86. C
315. A 316. C 317. B 318. B 319. A
87. A 88. C 89. C 90. C 91. C 92. D
320. A 321. B 322. A 323. C 324. C
93. D 94. B 95. D 96. A 97. B 98. C
325. D 326. A 327. C 328. D 329. A
99. D 100. B 101. B 102. B 103. D 104. A
330. B 331. B 332. A 333. B 334. C
105. A 106. C 107. C 108. A 109. D
335. C 336. B 337. C 338. D 339. D
110. A 111. C 112. B 113. B 114. B
340. A 341. C 342. A 343. A 344. D
115. A 116. C 117. C 118. B 119. B
345. A 346. A 347. A 348. A 349. B
120. A 121. D 122. D 123. B 124. B
350. A 351. A 352. B 353. D 354. B
125. D 126. B 127. C 128. D 129. A
355. D 356. B 357. C 358. C 359. B
130. D 131. D 132. A 133. B 134. B
360. C 361. A 362. C 363. D 364. D
135. D 136. B 137. B 138. C 139. A
365. D 366. C 367. B 368. D 369. A
140. C 141. D 142. B 143. D 144. C
Do you know? 175

Chapter 1. Human Resource Management (HRM) 370. A 371. A 372. B 373. C 374. B
375. D 376. A 377. C 378. D 379. C
380. C 381. A 382. A 383. D 384. C
385. D 386. D 387. B 388. C 389. B
390. A 391. A 392. B 393. A 394. B
595. C 596. B 597. A 598. D 599. A
395. C 396. D 397. B 398. C 399. A
600. D 601. A 602. C 603. A 604. D
400. C 401. B 402. D 403. B 404. A
605. C 606. B 607. D 608. C 609. D
405. D 406. D 407. B 408. C 409. B
610. D 611. A 612. C 613. C 614. C
410. A 411. B 412. B 413. B 414.
615. A 616. B 617. B 618. D 619. C
B
620. A 621. B 622. A 623. D 624. D
415. A 416. A 417. B 418. D 419. A
625. B 626. B 627. D 628. D 629. B
420. C 421. D 422. A 423. A 424. A
630. A 631. A 632. D 633. C 634. B
425. D 426. A 427. D 428. D 429. D
635. C 636. B 637. B 638. B 639. D
430. A 431. D 432. B 433. B 434. D

640. A 641. A 642. C 643. C 644. C
435. A 436. D 437. D 438. B 439. C
645. A 646. A 647. C 648. A 649. A
440. C 441. C 442. A 443. B 444. A
650. A 651. A 652. A 653. B 654. D
445. C 446. A 447. A 448. B 449. A
655. A 656. A 657. C 658. B 659. D
450. A 451. A 452. B 453. A 454. A
660. D 661. A 662. A 663. A 664. A
455. A 456. C 457. D 458. D 459. A
665. A 666. A 667. B 668. B 669. A
460. B 461. A 462. C 463. A 464. B
670. D 671. A 672. D 673. B 674. D
465. C 466. A 467. B 468. A 469. A
675. D 676. A 677. A 678. A 679. D
470. B 471. C 472. A 473. C 474. A
680. A 681. A 682. C 683. B 684. D
475. D 476. B 477. B 478. A 479. B
685. A 686. A 687. B 688. A 689. C
480. D 481. C 482. A 483. A 484. C
690. D 691. A 692. A 693. B 694. D
485. C 486. B 487. D 488. D 489. C
695. D 696. A 697. A 698. C 699. A
490. A 491. C 492. A 493. D 494. A
700. C 701. C 702. B 703. A 704. B
495. A 496. B 497. D 498. D 499. D
705. C 706. B 707. B 708. D 709. A
500. A 501. C 502. B 503. D 504. A
710. B 711. D 712. B 713. D 714. D
505. D 506. D 507. D 508. C 509. D
715. C 716. A 717. D 718. A 719. C
510. C 511. B 512. D 513. B 514. A
720. C 721. D 722. C 723. A 724. A
515. C 516. C 517. D 518. A 519. A
725. A 726. A 727. D 728. B 729. D
520. D 521. D 522. A 523. A 524. D
730. A 731. B 732. A 733. A 734. A
525. A 526. B 527. D 528. C 529. B
735. A 736. D 737. C 738. B 739. C
530. A 531. C 532. D 533. A 534. C
740. D 741. C 742. D 743. B 744. D
535. A 536. B 537. A 538. A 539. D
745. A 746. A 747. A 748. D 749. A
540. C 541. D 542. B 543. A 544. D
750. D 751. B 752. B 753. C 754. A
545. C 546. A 547. B 548. A 549. D
755. C 756. C 757. B 758. A 759. A
550. B 551. D 552. D 553. C 554. B
760. A 761. B 762. B 763. C 764. A
555. C 556. A 557. D 558. A 559. C
765. B 766. D 767. A 768. A 769. D
560. A 561. B 562. C 563. D 564. A
770. C 771. B 772. C 773. D 774. D
565. C 566. C 567. B 568. A 569. A
775. B 776. A 777. B 778. B 779. D
570. B 571. A 572. C 573. B 574. A
780. B 781. B 782. D 783. D 784. D
575. A 576. B 577. D 578. D 579. B
785. B 786. A 787. C 788. C 789. A
580. A 581. D 582. A 583. D 584. A
790. B 791. A 792. C 793. D 794. A
585. D 586. B 587. B 588. B 589. C
795. C 796. D 797. A 798. C 799. D
590. D 591. D 592. D 593. C 594. D
800. A 801. C 802. C 803. A 804. C
805. D 806. A 807. B 808. B 809. B
810. A 811. C 812. A 813. B 814. A
815. C 816. A 817. B 818. D 819. B
176
Do you know?
820. B 821. C 822. B 823. B 824. A
1045. A 1046. D 1047. D 1048. D 1049. D
825. C 826. A 827. C 828. D 829. B
1050. A 1051. B 1052. B 1053. A 1054. C
830. A 831. A 832. B 833. B 834. A
1055. C 1056. A 1057. D 1058. D 1059. D
835. B 836. D 837. B 838. A 839. B
1060. A 1061. C 1062. A 1063. A 1064. C
840. D 841. C 842. C 843. D 844. C
1065. B 1066. C 1067. A 1068. C 1069. A
845. A 846. A 847. D 848. D 849. A
1070. B 1071. A 1072. B 1073. D 1074. A
850. B 851. A 852. A 853. C 854. B
1075. A 1076. B 1077. D 1078. D 1079. D
855. D 856. D 857. D 858. A 859. C
1080. A 1081. A 1082. D 1083. A 1084. A
860. D 861. D 862. D 863. A 864. A
1085. A 1086. A 1087. A 1088. C 1089. C
865. B 866. A 867. A 868. C 869. C

1090. A 1091. C 1092. C 1093. A 1094. A
870. A 871. C 872. A 873. B 874. D
1095. B 1096. B 1097. B 1098. B 1099. C
875. D 876. A 877. D 878. A 879. A
1100. A 1101. C 1102. C 1103. D 1104. A
880. A 881. D 882. D 883. D 884. D
1105. D 1106. D 1107. A 1108. B 1109. A
885. B 886. A 887. D 888. C 889. B
1110. D 1111. B 1112. B 1113. D 1114. C
890. D 891. A 892. A 893. A 894. A
1115. A 1116. D 1117. C 1118. A 1119. A
895. D 896. A 897. C 898. A 899. D
1120. B 1121. C 1122. B 1123. C 1124. B
900. A 901. A 902. D 903. A 904. B
1125. C 1126. A 1127. B 1128. B 1129. A
905. C 906. A 907. A 908. C 909. A
1130. A 1131. A 1132. A 1133. D 1134. D
910. D 911. A 912. A 913. D 914. D
1135. B 1136. D 1137. D 1138. D 1139. B
915. A 916. A 917. C 918. A 919. B
1140. C 1141. A 1142. B 1143. A 1144. A
920. D 921. B 922. B 923. B 924. B
1145. C 1146. A 1147. A 1148. D 1149. B
925. D 926. D 927. D 928. D 929. A
1150. C 1151. A 1152. C 1153. B 1154. A
930. C 931. D 932. A 933. C 934. C
1155. B 1156. B 1157. B 1158. D 1159. C
935. B 936. B 937. D 938. C 939. D
1160. A 1161. B 1162. A 1163. D 1164. C
940. A 941. D 942. D 943. C 944. D
1165. D 1166. A 1167. B 1168. A 1169. A
945. A 946. D 947. B 948. D 949. A
1170. B 1171. C 1172. B 1173. D 1174. B
950. B 951. C 952. D 953. C 954. C
1175. C 1176. D 1177. C 1178. A 1179. A
955. B 956. C 957. B 958. A 959. D
1180. A 1181. A 1182. D 1183. D 1184. B
960. A 961. B 962. A 963. A 964. D
1185. B 1186. A 1187. D 1188. C 1189. D
965. A 966. C 967. A 968. B 969. D
1190. D 1191. D 1192. A 1193. D 1194. A
970. D 971. D 972. A 973. B 974. D
1195. D 1196. D 1197. B 1198. C 1199. D
975. D 976. B 977. C 978. B 979. B
1200. B 1201. C 1202. B 1203. A 1204. D
980. A 981. C 982. D 983. B 984. D
1205. C 1206. C 1207. D 1208. C 1209. D
985. C 986. D 987. D 988. C 989. C
1210. B 1211. D 1212. B 1213. C 1214. A
990. A 991. B 992. B 993. B 994. D
1215. A 1216. A 1217. A 1218. C 1219. B
995. B 996. C 997. A 998. B 999. D
1220. D 1221. B 1222. B 1223. C 1224. D
1000. A 1001. B 1002. B 1003. A 1004. C
1225. A 1226. C 1227. B 1228. A 1229. A
1005. D 1006. D 1007. A 1008. A 1009. A
1230. C 1231. B 1232. B 1233. A 1234. C
1010. A 1011. C 1012. C 1013. B 1014. C
1235. A 1236. C 1237. D 1238. C 1239. D
1015. A 1016. B 1017. C 1018. B 1019. C
1240. A 1241. A 1242. C 1243. C 1244. B
1020. C 1021. A 1022. C 1023. A 1024. B
1245. C 1246. A 1247. B 1248. D 1249. D
1025. A 1026. A 1027. A 1028. A 1029. B
1250. D 1251. C 1252. A 1253. B 1254. C
1030. B 1031. B 1032. C 1033. A 1034. A
1255. D 1256. D 1257. C 1258. A 1259. D
1035. D 1036. A 1037. C 1038. A 1039. D
1260. C 1261. B 1262. A 1263. C 1264. C
1040. B 1041. A 1042. C 1043. D 1044. B
1265. D 1266. C 1267. A 1268. A 1269. D
Do you know? 177

1270. B 1271. B 1272. C 1273. A 1274. A
1275. D 1276. B 1277. B 1278. A 1279. B
1280. A 1281. A 1282. A 1283. C 1284. D
1455. C 1456. A 1457. A 1458. A 1459. B
1285. C 1286. A 1287. C 1288. A 1289. A
1460. D 1461. C 1462. A 1463. B 1464. A
1290. C 1291. B 1292. A 1293. C 1294. D
1465. A 1466. C 1467. B 1468. B 1469. B
1295. D 1296. D 1297. C 1298. B 1299. B
1470. B 1471. A 1472. A 1473. D 1474. A
1300. D 1301. C 1302. C 1303. C 1304. D
1475. D 1476. C 1477. A 1478. C 1479. A
1305. C 1306. A 1307. D 1308. B 1309. C
1480. B 1481. A 1482. D 1483. D 1484. C
1310. D 1311. D 1312. B 1313. B 1314. B
1485. B 1486. B 1487. D 1488. D 1489. B
1315. A 1316. A 1317. D 1318. B 1319. B
1490. A 1491. D 1492. D 1493. A 1494. B
1320. B 1321. A 1322. B 1323. B 1324. A
1495. C 1496. D 1497. B 1498. D 1499. A
1325. C 1326. D 1327. A 1328. C 1329. C

1500. D 1501. D 1502. A 1503. D 1504. B
1330. C 1331. B 1332. D 1333. A 1334. A
1505. D 1506. B 1507. A 1508. C 1509. C
1335. D 1336. C 1337. C 1338. A 1339. B
1510. D 1511. C 1512. B 1513. B 1514. C
1340. C 1341. C 1342. C 1343. A 1344. D
1515. B 1516. A 1517. A 1518. A 1519. C
1345. B 1346. C 1347. B 1348. C 1349. A
1520. B 1521. B 1522. B 1523. A 1524. A
1350. B 1351. B 1352. A 1353. A 1354. D
1525. D 1526. C 1527. D 1528. A 1529. D
1355. D 1356. A 1357. A 1358. A 1359. D
1530. A 1531. A 1532. A 1533. C 1534. C
1360. C 1361. B 1362. D 1363. C 1364. D
1535. A 1536. A 1537. D 1538. D 1539. C
1365. A 1366. D 1367. D 1368. A 1369. D
1540. D 1541. A 1542. C 1543. B 1544. C
1370. C 1371. B 1372. D 1373. C 1374. D
1545. B 1546. A 1547. B 1548. D 1549. D
1375. A 1376. A 1377. D 1378. C 1379. D
1550. D 1551. D 1552. A 1553. A 1554. B
1380. C 1381. D 1382. D 1383. A 1384. C
1555. A 1556. A 1557. B 1558. A 1559. A
1385. B 1386. D 1387. B 1388. B 1389. D
1560. D 1561. C 1562. B 1563. B 1564. D
1390. A 1391. B 1392. A 1393. A 1394. D
1565. B 1566. B 1567. B 1568. D 1569. C
1395. D 1396. A 1397. D 1398. B 1399. D
1570. B 1571. C 1572. D 1573. B 1574. C
1400. A 1401. B 1402. B 1403. C 1404. B
1575. C 1576. C 1577. A 1578. D 1579. C
1405. D 1406. A 1407. C 1408. B 1409. D
1580. C 1581. C 1582. D 1583. A 1584. C
1410. D 1411. C 1412. C 1413. D 1414. B
1585. A 1586. B 1587. A 1588. A 1589. D
1415. C 1416. A 1417. D 1418. B 1419. C
1590. C 1591. A 1592. D 1593. B 1594. A
1420. B 1421. D 1422. D 1423. C 1424. D
1595. B 1596. A 1597. A 1598. C 1599. C
1425. C 1426. C 1427. B 1428. B 1429. A
1600. A 1601. D 1602. B 1603. A 1604. A
1430. B 1431. C 1432. D 1433. B 1434. A
1605. A 1606. A 1607. D 1608. D 1609. D
1435. D 1436. D 1437. C 1438. C 1439. D
1610. A 1611. D 1612. C 1613. A 1614. D
1440. A 1441. A 1442. C 1443. B 1444. B
1615. D 1616. C 1617. B 1618. A 1619. A
1445. D 1446. B 1447. C 1448. D 1449. B
1620. B 1621. C 1622. A 1623. B 1624. A
1450. B 1451. D 1452. D 1453. D 1454. A 1625. D 1626. D 1627. D 1628. D 1629. D
1630. B 1631. A 1632. D 1633. D 1634. C
1635. B
178
Do you know?

HRM MCQ Full Syllabus

Uploaded by

Copyright:

Available Formats

You might also like

HRM MCQ Full Syllabus

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

HRM MCQ Full Syllabus

Uploaded by

Copyright:

Available Formats

need more

C Help the firm create more culturally

VERY VERY IMPORTANT FOR EXAM.

C recruiting and placement

D Ghuman resource planning

B off the job training

C job instruction training

B Employees’ Association A optional pay benefits

C GLabour Market B unemployment pay benefits

VERY VERY IMPORTANT FOR EXAM.

A Gjob descriptions D programmed learning

20. Which one of the following is not a deci- A exploration stage

VERY VERY IMPORTANT FOR EXAM.

C Determine strength and weaknesses of Tribunal

B the negative effects of the 34. Planning function of management

VERY VERY IMPORTANT FOR EXAM.

VERY VERY IMPORTANT FOR EXAM.

C Job recruitment 45. Which one of the following contains the

D measuring results D Entry into the organization,

VERY VERY IMPORTANT FOR EXAM.

A analytical skills B GClarify and convey to the rater

D Lateral Communication B A job specification

IV. Evaluation of performance improve- C Appraising and Compensating Em-

VERY VERY IMPORTANT FOR EXAM.

D GHuman Resource Management A professional competence

VERY VERY IMPORTANT FOR EXAM.

C GStaff C Job description

VERY VERY IMPORTANT FOR EXAM.

D credit managers A wildcat campaign

78. Which of the following is an invisible B impasse campaign

A monetary funds D Gall of above

C Equal Remuneration Act A GGroups

D GUntouchability Abolition Act B Individuals

C Gsecurity of HR data A Blake& Mouton

D sustainability of HR B Strube& Garcia

87. Kind of pension plan which follows a for- C GStancy Adams

VERY VERY IMPORTANT FOR EXAM.

D deferred contribution pension plan D GAll employees

97. One of the external sources of C His/her age.

VERY VERY IMPORTANT FOR EXAM.

VERY VERY IMPORTANT FOR EXAM.

C Job specification B Gextrinsic motivation

D Job evaluation C outsourced motivation

109. Comparison of fairness between sales D in-house motivation

B primary equity B Gdismissal

B dialog rolling C Agreement on group goals

C up rating D All of the above

B Jerdee and Caroll C extrinsic rewards

C GWilliam Ouchi and Price D intrinsic rewards

VERY VERY IMPORTANT FOR EXAM.

A cultural, human and system capital C investigative

B Gsocial, cultural and human capital D Genterprising

IV. Results A lenient/strict tendency

A Work environment B efforts and responsibility

B Security and opportunity to rise C working conditions

C Fair wages D Gall of above

VERY VERY IMPORTANT FOR EXAM.