Professional Documents
Culture Documents
Assignment 1
Assignment 1
Problem 2:
Find a description of a manager in a corporation in Business Week, Forbes, Fortune,
the Wall Street Journal, or another business publication, or do your research on the
web. Gather information about what the manager does and the role he or she plays in
the company. Identify the organizational level and business function where this
manager works. Make a list of the kinds of decisions this manager has to make and the
kind of information the manager would need for those decisions. Suggest how
information systems could supply this information.
Solutions
❖ Description of a manager in Coca-Cola:
- Ms. Cao Thi Hoang Vy, she has 22 years of working in Global businesses that are
very familiar to each of us, typically:
+ [4 years] Head of Procurement – Prudential Vietnam
+ [6 years] Vice President – Head of Procurement – HSBC Vietnam
+ [4 years] Regional Operations Manager - Coca-Cola Beverages Vietnam Limited
+ [8 years] Procurement Manager - Coca-Cola Beverages Vietnam Limited
❖ What she does are as follows:
She has to manage the procurement department to effectively work with stakeholders:
- Internal stakeholder:
+ Design engineering (R&D and engineer): She assists in designing and setting up
lines in the factory. When developing a product or a system, the procurement
manager must work with them to purchase machines to produce new products.
The purchasing manager can advise on raw material planning.
+ Production: She works with planners to purchase materials with the following
information: quantity and type, required date of materials. She also manages
services such as factory cleaning, maintenance,...
+ Sales and Marketing: She is to ensure lead time for sales products, ensure tools
for communication issues such as agreement on advertising positions,
stationery,... She also immediately transmits information regarding the price
increase to assess the impact of the price increase in the price estimate.
+ Finance: She must report financial projections for his purchasing activities, which
will involve money-intensive activities such as tenders, and must also be in regular
contact to see the company's budget to control the work by negotiating prices with
suppliers.
+ Human Resources: She must also make decisions that match the minimum cost of
her department. She will control each person's per capita salary and prove with
that salary how much work they will take.
- External stakeholder:
+ Procurement manager is always looking for new strategic suppliers to ensure
supply, price and quality.
+ Procurement must build relationships with suppliers, classifying suppliers to build
an effective relationship.
+ Negotiation:
● Price control between suppliers. For example, the cost of raw material is
increasing every year, but her business requires procurement to have a saving
cost of 3% per year. Managers have the ability to negotiate for both parties to
reach an agreement.
● Improve security of supply. During the Covid-19 pandemic situation, it was very
difficult for suppliers to produce, leading to a shortage of goods, so managers
must build a strategic relationship to give priority to their business.
+ Procurement manager adapts to market fluctuations to devise a purchasing
strategy for the future.
+ Procurement manager creates policies and procedures to manage and mitigate
risk
❖ The role she plays in the company:
- A procurement manager develops options that can help their organizations stay
competitive by finding supplier partners that strike a balance between quality and cost
- A procurement manager's responsibilities include reviewing past purchases made by
the company. This evaluation determines vendor effectiveness, compliance and
ultimately, the business’s return on investment
❖ The organizational level where she works: Management Level
❖ The business function: Manufacturing & Production
❖ Some kinds of decisions she has to make:
- Routine and Strategic Decisions
- Major and Minor Decisions
- Policy and Operation Decisions
- Organizational and Personal Decisions
❖ The kind of information she would need for those decisions:
- Production or services:
+ With Internal stakeholders:
● Type: Non-critical items, leverage items, bottleneck items, strategy items
● Quantity
● Quality
● Lead time
● Demand forecast
+ With external stakeholders:
● Sources
● Supplier capability
● Cost
● Kinds of transportation
● Delivery on cost
● Security of supply
● Supply risk profile
● Policy
● Market
● Expectation of supplier
- Other information: Budget of her company and Advantage/disadvantage of employee
❖ The information systems could supply this information:
- MANAGEMENT INFORMATION SYSTEMS
+ We define management information systems as the study of information systems
in business and management. The term management information systems (MIS)
also designates a specific category of information systems serving management-
level functions. Management information systems (MIS) serve the management
level of the organization, providing managers with reports and often online access
to the organization’s current performance and historical records. Typically, MIS are
oriented almost exclusively to internal, not environmental or external, events. MIS
primarily serves the functions of planning, controlling, and decision making at the
management level. Generally, they depend on underlying transaction processing
systems for their data.
+ MIS summarizes and reports on the company’s basic operations. The basic
transaction data from TPS are compressed and are usually presented in long
reports that are produced on a regular schedule. Figure below shows how a typical
MIS transforms transaction level data from inventory, production, and accounting
into MIS files that are used to provide managers with reports. Figure below shows
a sample report from this system.