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    أحمد عبدالنعيم
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    The document provides an operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to create sustainable fulfillment practices, mitigate potential revenue losses, and achieve a 5% revenue increase within six months. Key deliverables include developing a plant delivery logistics plan, setting up order processing software, and launching an employee training program. The budget for this project is $75,000. Success will be measured by a 5% revenue increase, on-time delivery of 95% of orders within one month, preparing orders for shipment within two days, and training 90% of employees before launch.

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    Project Charter Project Plant Pals

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    The document provides an operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to create sustainable fulfillment practices, mitigate potential revenue losses, and achieve a 5% revenue increase within six months. Key deliverables include developing a plant delivery logistics plan, setting up order processing software, and launching an employee training program. The budget for this project is $75,000. Success will be measured by a 5% revenue increase, on-time delivery of 95% of orders within one month, preparing orders for shipment within two days, and training 90% of employees before launch.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    35 views3 pages

    Project Charter

    Uploaded by

    أحمد عبدالنعيم
    The document provides an operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to create sustainable fulfillment practices, mitigate potential revenue losses, and achieve a 5% revenue increase within six months. Key deliverables include developing a plant delivery logistics plan, setting up order processing software, and launching an employee training program. The budget for this project is $75,000. Success will be measured by a 5% revenue increase, on-time delivery of 95% of orders within one month, preparing orders for shipment within two days, and training 90% of employees before launch.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 3

    Project Plant Pals

    Operations & Training Plan


    August 2021

    Document Status: In Review

    Executive Summary: we plan to execute a new service and to

    build new Operations and Training plan.

    Project Goal

    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


    ● Create sustainable fulfillment and delivery practices for the service’s day-to-day operations
    ● By mitigating potential revenue losses and achieve 5% revenue increase for Office Green
    by six months

    Deliverables

    1. Create a plant delivery and logistics plan


    2. Set up order processing and supply chain management software
    3. Developing and Launching an employee training program

    Business Case / Background


    Why are we doing this?
    ● to create sustainable fulfillment and delivery practices for the service’s day-to-day
    operations
    ● These processes will help mitigate potential revenue losses due to late shipments and
    cancellations by ensuring an efficient, high-quality customer experience.

    Benefits, Costs, and Budget

    Benefits:
    ● Support new service leading to 5% revenue increase, reduce late shipments
    and related costs, increase customer satisfaction
    ● Additional benefits (optional):

    Costs:
    ● Price of software, installation fees, time spent on hiring and training
    ● Additional cost areas (optional):

    Budget needed:
    ● $75,000

    Scope and Exclusion

    In-Scope:
    ● Customer service standards, delivery processes, training protocols
    ● Other in-scope items (optional):

    Out-of-Scope:
    ● Product development, vendor contracts
    ● Other out-of-scope items (optional):

    Project Team

    Project Sponsor: Director of Operations

    Project Lead: Project Manager (You!)

    Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


    Financial Analyst, Human Resources Specialist, Training Manager
    Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,
    Sales Director, Sales Team, Marketing Director, Investors

    Measuring Success

    What is acceptable:
    1. achieving 5% revenue increase
    2. Deliver 95% of orders on time within one month of launch
    3. All orders should be packaged and ready for shipment within two business days of being
    placed.
    4. Train 90% of employees before the official service launch.

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