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Unit 3 Check-In: Part One Warming Up
Unit 3 Check-In: Part One Warming Up
Unit 3
Check-in
2. How many steps are involved in check-in? First of all, tick the following
important elements for check-in and then arrange them in order.
2.1 Reserve the seat 25K 2 Assign the seat
3 Weigh the baggage 4.1 Announce the boarding information
Issue the ticket 1.3 Put the name on the waiting list
4 Issue the boarding pass 4.2 Ask passenger to go to the security check
1.1 Confirm the reservation 3.1 Charge for the overweight baggage
1.2 Endorse the ticket 1 Check the travel documents
3.2 Label the baggage 1.4 Reroute the passenger
1) ___________________________ 6) ____________________________
2) ___________________________ 7) ____________________________
3) ___________________________ 8) ____________________________
4) ___________________________ 9) ____________________________
5) ___________________________ 10) ____________________________
A: I don’t think your son will help you through these formalities. As he is not a
passenger traveling with you he is not allowed to enter Immigration and Customs
area.
P: That’s what I was not thinking of. In this case I really need your special assistance.
A: We can get you a wheelchair if you’d like one.
P: Yes, please.
……
A: Mr. Le, this is Tam, our ground service agent who will assist you through
Immigration and Customs and then take you right on to your flight. Also we will
advise our ground staff of meeting you at arrival and keep watching until your family
comes.
P: Thank you ever so much.
Useful Expressions
may
1. _________ I see your ticket and passport, please?
2. Is the flight going to depart ____________________
on time ?
3. How many bags do you have to__________________?
check in
(A) (B)
1. I’d like to ask you to pay… a. …are you going to check in
2. What…? b. …on your suitcase while the other is stuck
3. How many pieces of baggage…? to your air ticket.
4. You can take… c. …carry-on baggage with you in the cabin
5. One half of your baggage ticket d. …on the back of this baggage claim check
goes… e. …excess baggage charge for overweight.
6. Please sign your name… f. …check over this list of personal items.
7. Would you care to…? g. …check in one hour before the scheduled
8. Passengers are requested to… departure time.
h. … if I miss my connecting flight.
II. Practice the conversation with your partner. Use the information in the
box below.
A: Would you like a window or an aisle seat?
P: _______________
window seat , please. In the front of the cabin.
A: Your seat number is 38C. Your boarding time is at 9:10 AM from Gate 19.
Internet cafe
P: Where is the ________________ ____________________?
A: It’s ___________________________
on the second floor . Have a nice trip.
B: Thank you.
III. Dialogue Completion: Fill in the blanks with the given words:
the conveyor belt; overweight; the limit; passengers; late; baggage; tickets and
passports; check in
A: Good evening, sir.
check in
P: Evening. Is this where we ____________________ for the flight to Copenhagen?
A: That’s right, sir, Flight 402.
P: I hope we’re not ________________________.
late
P: That’s right. These two cases and the two smaller bags.
the conveyor belt
A: Would you lift them onto _________________________?
P: I hope we’re not _____________________________.
overweight
I. Discuss the following situations then make dialogues with your partner.
1. Mr. White and his wife are going to London on Flight BA034. They request the
party seat in economy class. They have two large pieces of baggage. As an agent,
you assign them two seats: 7A and 8A in economy class. You weigh their baggage
which is within the limit. Then you announce the boarding time: 14:50p.m. and the
boarding gate: 7.
2. Mr. George Brown is going to check in for Flight MU559 to Madrid. He is carrying
two pieces of baggage. He is traveling first class and wants a window seat. The
agent assigns him seat 2A and tells him that his flight is expected to begin boarding
at 20:00p.m. The boarding gate is 5.
II. Your passengers will check in the following flights and request the
window seats. First you should examine the passengers’ travel
documents and then reserve the seats for your passengers:
1. A passenger checks in for CA957 to Singapore and requests a window seat.
You reserve a window seat 28K in Y class.
2. A passenger checks in for BA2828 to Paris and requests a window seat. Unfortunately
there is no window seat available. You reserve an aisle seat 15E in Y class.
III. Passengers will check in the following baggage. You weigh and label
the baggage and then issue the boarding pass. Meanwhile you
announce the boarding information:
1. A passenger will check in two suitcases and two handbags. His seat number is 15A in
economy class; boarding time; 9:50a.m.; boarding gate: 20.
2. A passenger will check in one trunk and one large suitcase and one briefcase. His seat
number is a window seat 11K in Y class; boarding gate: 15; boarding time: 10:55
a.m.
Check-In
The passenger who finally arrives at the departure area must find his way to the
right check-in desk. The check-in clerk, or counter agent, or whatever the official at a
check-in counter is called, likes to see a passenger’s ticket before discussing any details.
As we have seen, the ticket is a complete record of the contract between an airline and a
vtmk 30 English for Air Passenger Services
Unit 3 – Check-In
passenger. Because the ticket contains all the facts, passenger clerks are naturally
reluctant to begin talking without seeing it. If the passenger has not yet obtained his
ticket he often has to be referred to a separated ticket reservations counter, which is
another reason why the check-in clerk does not want to become involved until he has
seen the ticket. If several people are traveling together the clerk will usually ask to see all
the tickets at once. Sometimes an irregularity in the ticket of say one member of a family
traveling together may call for changes in the travel arrangements of the whole family.
When the check-in clerk has verified the ticket he will begin to complete it. The
seat is assigned on a first-come and first-served basis. Baggage is weighed, a number of
pieces are noted and the details recorded on the ticket. Labels are attached and
counterfoils clipped to the ticket. The baggage is then taken away and held until it is
loaded on the aircraft. The clerk will want to see any hand baggage the passenger wishes
to take with him into the passenger cabin.
Some airlines ask passengers to mark all baggage, including what they take with
them into the cabin, with their names and addresses in case an article is mislaid. Special
labels may be provided for this purpose. Baggage should contain personal effects only
but commercial samples may be carried provided customs regulations are complied with.
Baggage taken into the cabin may be limited by weight or by dimension but in general it
includes items such as typewriters, night-bags, brief cases, ladies’ vanity cases and large
cameras. Under the regulations of the International Air Transport Association these items
have to be included as part of the free baggage allowance.
Passengers are advised to avoid putting certain types of articles into baggage going
into the aircraft hold. These include fragile and perishable articles, money, jewellery,
silverware, negotiable papers, securities and other valuables, samples or business
documents. Bottles containing liquids should have screw caps and should be firmly
closed. State regulations prohibit the carriage on aircraft of a number of articles including
inflammable or explosive material, and passengers are reminded that they may not carry
with them or in their baggage things such as cylinders of compressed gas for picnic or
camping stoves, cylinders of compressed air for use with aqua-lungs and underwater
equipment, containers of lighter fuel and explosives, including blank cartridges. Matches
and cigarettes are not allowed in the checked baggage but they may be carried for use on
board.
vtmk 31 English for Air Passenger Services
Unit 3 – Check-In
the departure of his flight, or he may join the throngs at the duty free shops. If he buys
anything at the duty free shops he will probably be allowed to pay in any reputable
currency but may be required to show his passport and boarding pass to prove he is a true
traveler. The articles purchased will be specially wrapped and sealed and must not be
opened until the passenger is airborne.
Notes
1. …an irregularity in the ticket of say one member of a family traveling together may
call for changes…
2. … on a first-come and first-served basis
3. Baggage should contain personal effects only but commercial samples may be carried
provided customs regulations are complied with.
4. The use of cameras in aircraft is subject to restriction over some countries.
5. …because of possible interference with the aircraft’s navigational aids
6. …carriers do not accept any liability for loss occurring because of an irregularity in a
document.
7. … the pre-departure assembly lounge
8. to pay in any reputable currency
Questions for Discussion:
1. What is check in?
2. How many steps are involved in the check-in?
3 What type of articles should not be packed into the baggage going into the aircraft
hold?
4. While in the departure lounge ready for boarding, what else may a passenger do?