CBLM CCS NCII - Basic Competency - Work in A Team Environment
CBLM CCS NCII - Basic Competency - Work in A Team Environment
Division of Bukidnon
Manolo Fortich St., Sumpong, Malaybalay City
NATIONAL CERTIFICATE LEVEL II
QUALIFICATION LEVEL
LIST OF COMPETENCIES
10
You may already have some or most of the knowledge and skills covered in this
learner’s guide because you have:
been working for some time
already completed training in this area.
Remember to:
Your trainer will tell you about the important things you need to consider
when you are completing activities and it is important that you listen and
take notes.
Make sure you practice your new skills during regular work shifts. This
way you will improve both your speed and memory and also your
confidence.
Use the self-check questions at the end of each section to test your own
progress.
When you are ready, ask your trainer to watch you perform the activities
outlined in this module.
When you feel confident that you have had sufficient practice, ask your
trainer to evaluate you. The results of your assessment will be recorded in your
Progress Chart and Accomplishment Chart. You need to complete this module
before you can perform the next module.
MODULE DESCRIPTOR :
LEARNING OUTCOMES
ASSESSMENT CRITERIA:
ASSESSMENT CRITERIA:
CONTENTS:
Team role
Relationships and responsibilities
Role and responsibilities with team environment
Relationship within a team
CONDITION:
Laptop
CBLM
Notes and pen
Projector
ASSESSMENT METHOD:
Written test
Observation
Discussion
Role Playing
Learning Outcome #1
Learning Objective:
1. Describe and Identify team role and responsibility of the team.
Responsibilities - refer to the tasks and duties of their particular role or job
description.
_________ 1.
Team leader cannot delegate the task to the member.
_________ 2.
One of the functions of the team member is to supervise the team.
_________ 3.
Roles is refers as the position of the team.
_________ 4.
As an effective team leader, you should assign the entire task to
your member including yours.
_________ 5. Responsibilities of the task are for the team members only.
_________ 1. It refers to the tasks and duties of their particular role or job
description.
_________ 2. It refers as the position of the team.
_________ 3. His/hers main role is to provide the team with direction and
support.
_________ 4. One of his/hers role is an active listener.
_________ 5. It refers to the tasks associated with a person’s job description,
and therefore their role within the organization.
1. F
2. F
3. T
4. F
5. F
Identification:
1. Responsibility
2. Role
3. Team leader
4. Team member
5. Team role and responsibility
Learning Objectives:
1. Describe and Identify team role and responsibility of the team.
a. Shaper (SH)
- are people who challenge the team to improve. They are dynamic
and usually extroverted people who enjoy stimulating others, questioning
norms, and finding the best approaches for solving problems. The Shaper
is the one who shakes things up to make sure that all possibilities are
considered and that the team does not become complacent.
b. Implementer (IMP)
- are the people who get things done. They turn the team's ideas
and concepts into practical actions and plans. They are typically
conservative, disciplined people who work systematically and efficiently
and are very well organized. These are the people who you can count on
to get the job done.
c. Completer-Finisher (CF)
- are the people who see that projects are completed thoroughly.
They ensure that there have been no errors or omissions and they pay
attention to the smallest of details. They are very concerned with
deadlines and will push the team to make sure the job is completed on
time. They are described as perfectionists who are orderly, conscientious
and anxious.
d. Coordinator (CO)
- are the ones who take on the traditional team-leader role and
have also been referred to as the chairmen. They guide the team to what
they perceive are the objectives. They are often excellent listeners and
they are naturally able to recognize the value that each team member
brings to the table. They are calm and good-natured, and delegate tasks
very effectively.
g. Plant (PL)
- is the creative innovator who comes up with new ideas and approaches.
They thrive on praise but criticism is especially hard for them to deal
with. Plants are often introverted and prefer to work apart from the team.
Because their ideas are so novel, they can be impractical at times.
h. Monitor-Evaluator (ME)
- are best at analyzing and evaluating ideas that other people (often
Plants) come up with. These people are shrewd and objective, and they
carefully weigh the pros and cons of all the options before coming to a
Multiple Choice: Kindly read the question thoroughly and select the best
answer.
3. They are the people who provide support and make sure that people within
the team are working together effectively.
a. Team Worker b. Monitor Evaluator c. Coordinator d. Plant
4. It refers to the tasks and duties of their particular role or job description.
a. Roles b. Representatives c. Delegates d. Responsibilities
5. The creative innovator of the team, who comes up with new ideas and
approaches.
a. Resource Investigator b. Team Worker c. Plant d. Shaper
7. They are the ones who take on the traditional team-leader role and have also
been referred to as the chairmen.
a. Plant b. Team worker c. Coordinator d. Shaper
8. Their roles are best at analyzing and evaluating ideas that other people
(often Plants) come up with.
a. Resource Investigator b. Monitor-Evaluator c. Coordinator d. Plant
10. They are innovative and curious. They explore available options, develop
contacts, and negotiate for resources on behalf of the team.
Multiple Choice:
1. c
2. b
3. a
4. d
5. c
6. d
7. c
8. b
9. a
10. a
Supplies / Materials :
Equipment :
Steps/Procedure :
1.
Assessment Method :
CRITERIA YES NO
1.
2.
3.
4.
5.
Comments/ Suggestions:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
ASSESSMENT CRITERIA:
CONTENTS:
Communication process
Team structure/ team roles
Group planning and decision making
CONDITION:
Loptop
Projector
Learning module/CBLM
METHODOLOGIES:
Group discussion
Simulation
ASSESSMENT METHOD:
Written test
Observation through simulation or play
Learning Outcome #2
Work as a team
Communication
- is the process of conveying information between two or more people.
Communication Process
- is the steps we take in order to achieve a successful communication.
Test I. Enumeration:
1. ______________
2. ______________
3. ______________
4. ______________
5. ______________
6. ______________
7. ______________
Test I. Enumeration
1. Sender
2. Encoding
3. Message
4. Communication Channel
5. Receiver
6. Decoding
7. Feedback
Test II.
1. Communication
2. Message
3. Sender
4. Communication Channel
5. Communication process
6. Encoding
7. Receiver
8. Decoding
9. Noise
10.Feedback
Learning Objectives:
Team structure
- refers to the composition of an individual team or of a multi-team
system.” It is an integral part of the process of teamwork. A well-structured
team is the outcome of and ensures effective leadership,
communication, mutual support, and situation monitoring.
There are mainly six types of team structures that can be found in any
organization:
Problem-Solving Teams: Basically, this type of team consists of a few
team members, say from 5 to 12. The members belong to a specific
department who come together weekly for discussing and solving
problems of their department operations.
Cross-Functional Teams: When officials belonging to a similar
organizational level but from different business operations come together
for achieving a common operation, the team is known as a cross-
functional team.
Self-Managed Teams: Problem-solving teams can recommend solutions,
but don’t have the authority for implementing them. Self-managed teams
are formed to overcome this challenge because they not only discuss
issues but also are liable for implementing the solutions and for their
outcomes.
Virtual Teams: In today’s era of mobile technologies and the internet, it
is simpler to manage remote members with the virtual team concept.
BPO Philippines
Supplies / Materials :
Equipment :
Steps/Procedure :
1.
Assessment Method :
CRITERIA YES NO
1.
2.
3.
Comments/ Suggestions:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
EVIDENCE PLAN
Qualification Title
Unit of Competency
Ways in which evidence will be
collected
Question/ interview
CANDIDATES NAME
ASSESSORS NAME
QUALIFICATION
UNIT OF COMPETENCY
DATE OF ASSESSMENT
TIME OF ASSESSMENT
INSTRUCTIONS FOR DEMONSTRATION
Given the necessary materials, tools and equipment, the candidate must
be able to perform the following
Observation:
Did the trainee… Yes No
Access specific and relevant information from
appropriate sources
Gather and convey effective information,
questioning, active listening and speaking skills.
Use appropriate medium to transfer information
and ideas
(multiple choice)
(multiple choice)