CBLM CCS NCII - Basic Competency - Work in A Team Environment

COMPETENCY-BASED LEARNING MATERIAL
SECTOR : Information and Communications Technology
QUALIFICATION TITLE : Contact Center Services NCII
UNIT OF COMPETENCY : Work in a Team Environment
MODULE TITLE : Working with Others
Division of Bukidnon
Manolo Fortich St., Sumpong, Malaybalay City
NATIONAL CERTIFICATE LEVEL II
QUALIFICATION LEVEL
CONTACT CENTER SERVICES NC II
LIST OF COMPETENCIES
No. Unit of Competency Module Title Code

Participate in workplace Participating in workplace 500311105
1 communication communication
Work in a team Working in a team 500311106
2
environment environment
Practice career Practicing career 500311107
3
professionalism professionalism
Practice occupational health Practicing occupational 500311108
4 and safety procedures health and safety procedures
Apply quality standards Applying quality standards ICT315202
5
Perform computer operations Performing computer ICT311203
6 operations
Communicate effectively in Communicating effectively in ICT313365

7 English for customer service English for customer service
Perform customer service Performing customer service ICT313366
8 delivery processes delivery processes
Demonstrate ability to Demonstrating ability to ICT313367
9 effectively engage customers effectively engage customers
10
Date Developed: Document No.

CONTACT CENTER SERVICES NC II Date Revised:
(logo) (Perform Customer Service Delivery
Processes) Developed by: Revision Page
No.
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module in Work in a Team Environment. This module

contains training materials and activities for you to complete.
The unit of competency "Working with Others" contains knowledge,
skills and attitudes required for Contact Center Services NC II
You are required to go through a series of learning activities in order to
complete each learning outcome of the module. In each learning outcome are
Information Sheets, Self-Checks and Tasks/Job Sheets. Follow these
activities on your own. If you have questions, don’t hesitate to ask your
facilitator for assistance.
This will be the source of information for you to acquire knowledge and
skills in this particular competency independently and at your own pace, with
minimum supervision or help from your instructor.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills covered in this
learner’s guide because you have:
 been working for some time
 already completed training in this area.
If you can demonstrate to your trainer that you are competent in a

particular skill or skills, talk to him/her about having them formally recognized
so you don’t have to do the same training again. If you have a qualification or
Certificate of Competency from previous training, show it to your trainer. If the
skills you acquired are still current and relevant to the unit/s of competency
they may become part of the evidence you can present for RPL. If you are not
sure about the currency of your skills, discuss this with your trainer.
This module was prepared to help you achieve the required competency, in
Participate in Workplace Communication. This will be the source of
information for you to acquire knowledge and skills into his particular trade
independently and at your own pace, with minimum supervision or help from
your trainer.
Remember to:
 Read through the module carefully. It is divided into sections, which

cover all the skills, and knowledge you need to successfully complete this
module.

No.
 Work through all the information and complete the activities in each
section.
 Read information sheets and complete the self-check. Suggested

references are included to supplement the materials provided in this
module.
 Your trainer will tell you about the important things you need to consider
when you are completing activities and it is important that you listen and
take notes.
 You will be given plenty of opportunity to ask questions and practice on

the job.
 Make sure you practice your new skills during regular work shifts. This
way you will improve both your speed and memory and also your
confidence.
 Talk to more experienced workmates and ask for their guidance.
 Use the self-check questions at the end of each section to test your own
progress.
 When you are ready, ask your trainer to watch you perform the activities
outlined in this module.
 Your trainer keeps feedback/pre-assessment reports for this reason.

When you have successfully completed each element, ask your trainer to
mark on the reports that you are ready for assessment.
When you feel confident that you have had sufficient practice, ask your
trainer to evaluate you. The results of your assessment will be recorded in your
Progress Chart and Accomplishment Chart. You need to complete this module
before you can perform the next module.

No.
MODULE CONTENT
UNIT OF COMPETENCY : Work in a Team Environment
MODULE TITLE : Working with Others
MODULE DESCRIPTOR :
This module covers the knowledge, skills and attitudes required to

relate in a work based environment.
NOMINAL DURATION : 4 hours
LEARNING OUTCOMES
Upon completion of this module, the students/trainees will be able to:
1. Describe and Identify team role and responsibility in a team

2. Describe work as a team
ASSESSMENT CRITERIA:
1.1 Role and Objective of the team is identified.

1.2 Team Parameters, relationships and responsibilities within team
environment are identified.
1.3 Individual role and responsibilities within team environment are
identified.
1.4 Roles and responsibilities of other team members are identified and
recognized.
1.5 Reporting relationships within team and external to team are identified.
2.1 Appropriate forms of communication and interactions are undertaken.
2.2 Appropriate contributions to complement team activities and objectives
were made
2.3 Reporting using standard operating procedures followed.
2.4 Development of a team work plans based from role team is contributed.

No.
LEARNING OUTCOME 1: Describe and identify team role and
responsibility in a team.
1. Role and Objective of the team is identified.

2. Team parameters, relationships and responsibilities are identified.
3. Individual role and responsibilities within team environment are
identified.
4. Roles and responsibilities of other team members are identified and
recognized.
5. Reporting relationships within team and external to team are identified.
CONTENTS:
 Team role
 Relationships and responsibilities
 Role and responsibilities with team environment
 Relationship within a team
CONDITION:
The students/trainees must be provided with the following:
 Laptop
 CBLM
 Notes and pen
 Projector
ASSESSMENT METHOD:
 Written test
 Observation
 Discussion
 Role Playing

No.
Learning Experiences
Learning Outcome #1
Describe and identify team role and responsibility in a team.
Learning Activities Special Instructions

1. Read Information Sheet 1.1-1 on
describe and identify team role and
responsibility in a team
2. Answer Self-Check 1.1-1 Compare answers with the answer

key. You are required to get all
answers correct. If not, read the
information sheets again to answer
all questions correctly.
3.Read Information Sheet 1.1-2 on
describe and identify team role and
responsibility in a team

7. Perform Task Sheet 1.1-3 Evaluate your work using the
performance criteria.
Present your work to the trainer

No.
INFORMATION SHEET 1.1-1
“TEAM ROLES AND RESPONSIBILITIES”
Learning Objective:
1. Describe and Identify team role and responsibility of the team.
Roles - refer to one’s position on a team.
Responsibilities - refer to the tasks and duties of their particular role or job
description.
What are team roles and responsibilities?

Team roles and responsibilities refer to the tasks associated with a
person’s job description, and therefore their role within the organization.
Because each team member holds several different duties and is responsible
for completing a similar theme of tasks each day, it’s really important that
responsibilities are clearly defined.
6 Tips to Define Team Roles and Responsibilities
1. Understand your team’s strengths

2. Determine what needs to get done
3. Meet to discuss priorities on an ongoing basis
4. Give people ownership over specific areas
5. Ask employees about their long-term goals
6. Align roles and responsibilities with their goals
Team leader roles and responsibilities

The main role of a team leader is to provide the team with direction and
support. They’re also responsible for delegating tasks. To effectively lead a
team, a team leader must outline not only the team’s main objective but the
tasks each employee is responsible for. As an effective team leader, you should:
 Prepare material for your team.
 Maintain a team calendar or schedule.
 Schedule and hold meetings.
 Facilitate discussion.

No.
 Communicate with team members.
 Assign responsibilities.
 Draft and deliver correspondence.
 Supervise team members.
 Support team members.
Team member roles and responsibilities

Each team member has a role to play on the team, defined by skillset
and experience. Some might be optimists, encouraging, innovative ideas and
positivity, while others will be more pragmatic and encourage definable goals
and structure. The point is that all roles have their own value in the
collaboration of a team. Here are some general roles and responsibilities for a
team member:
 Actively participate.
 Be an active listener.
 Take notes.
 Complete tasks and assignments.
In order for your team members to understand what is expected of them, it is

crucial that you take some time in defining roles distinctly. This is going to
steer you in the direction of team success, team satisfaction, and you’ll see
your goals and objectives being met a lot more effectively.
What are team roles and responsibilities?

Team roles and responsibilities refer to the tasks associated with a
person’s job description, and therefore their role within the organization.
Because each team member holds several different duties and is responsible
for completing a similar theme of tasks each day, it’s really important that
responsibilities are clearly defined.
6 Tips to Define Team Roles and Responsibilities
7. Understand your team’s strengths

8. Determine what needs to get done
9. Meet to discuss priorities on an ongoing basis
10. Give people ownership over specific areas
11. Ask employees about their long-term goals
12. Align roles and responsibilities with their goals

No.
Self – Check 1.1-1
True and False: Write T for True and F for False.
_________ 1.
Team leader cannot delegate the task to the member.
_________ 2.
One of the functions of the team member is to supervise the team.
_________ 3.
Roles is refers as the position of the team.
_________ 4.
As an effective team leader, you should assign the entire task to
your member including yours.
_________ 5. Responsibilities of the task are for the team members only.
Identification: Write the correct answer on the blank.
_________ 1. It refers to the tasks and duties of their particular role or job
description.
_________ 2. It refers as the position of the team.
_________ 3. His/hers main role is to provide the team with direction and
support.
_________ 4. One of his/hers role is an active listener.
_________ 5. It refers to the tasks associated with a person’s job description,
and therefore their role within the organization.

No.
Answer Key 1.1-1
True and False:
1. F
2. F
3. T
4. F
5. F
Identification:
1. Responsibility
2. Role
3. Team leader
4. Team member
5. Team role and responsibility

No.
Learning Objectives:
1. Describe and Identify team role and responsibility of the team.
Belbin’s Team Roles
1. Action Oriented Roles
a. Shaper (SH)
- are people who challenge the team to improve. They are dynamic
and usually extroverted people who enjoy stimulating others, questioning
norms, and finding the best approaches for solving problems. The Shaper
is the one who shakes things up to make sure that all possibilities are
considered and that the team does not become complacent.
b. Implementer (IMP)
- are the people who get things done. They turn the team's ideas
and concepts into practical actions and plans. They are typically
conservative, disciplined people who work systematically and efficiently
and are very well organized. These are the people who you can count on
to get the job done.
c. Completer-Finisher (CF)
- are the people who see that projects are completed thoroughly.
They ensure that there have been no errors or omissions and they pay
attention to the smallest of details. They are very concerned with
deadlines and will push the team to make sure the job is completed on
time. They are described as perfectionists who are orderly, conscientious
and anxious.
2. People Oriented Roles
d. Coordinator (CO)
- are the ones who take on the traditional team-leader role and
have also been referred to as the chairmen. They guide the team to what
they perceive are the objectives. They are often excellent listeners and
they are naturally able to recognize the value that each team member
brings to the table. They are calm and good-natured, and delegate tasks
very effectively.

No.
e. Team Worker (TW)
- are the people who provide support and make sure that people
within the team are working together effectively. These people fill the role
of negotiators within the team and they are flexible, diplomatic and
perceptive. These tend to be popular people who are very capable in their
own right, but who prioritize team cohesion and helping people get along.
f. Resource Investigator (RI)

- are innovative and curious. They explore available options, develop
contacts, and negotiate for resources on behalf of the team. They are
enthusiastic team members, who identify and work with external
stakeholders to help the team accomplish its objective. They are outgoing
and are often extroverted, meaning that others are often receptive to
them and their ideas.
3. Thought Oriented Roles
g. Plant (PL)
- is the creative innovator who comes up with new ideas and approaches.
They thrive on praise but criticism is especially hard for them to deal
with. Plants are often introverted and prefer to work apart from the team.
Because their ideas are so novel, they can be impractical at times.
h. Monitor-Evaluator (ME)
- are best at analyzing and evaluating ideas that other people (often
Plants) come up with. These people are shrewd and objective, and they
carefully weigh the pros and cons of all the options before coming to a

No.
Multiple Choice: Kindly read the question thoroughly and select the best
answer.
1. It refers to one’s position on a team.

a. Representatives b. Delegates c. Roles d. Responsibilities
2. Which of 3 categories under Action-oriented Roles?

a. SH, CO, CF b. SH, IMP, CF c. IMP, CF, CO d. IMP, CO, SH
3. They are the people who provide support and make sure that people within
the team are working together effectively.
a. Team Worker b. Monitor Evaluator c. Coordinator d. Plant
4. It refers to the tasks and duties of their particular role or job description.
a. Roles b. Representatives c. Delegates d. Responsibilities
5. The creative innovator of the team, who comes up with new ideas and
approaches.
a. Resource Investigator b. Team Worker c. Plant d. Shaper
6. They are the people who challenge the team to improve.

a. Plant b. Team worker c. Coordinator d. Shaper
7. They are the ones who take on the traditional team-leader role and have also
been referred to as the chairmen.
a. Plant b. Team worker c. Coordinator d. Shaper
8. Their roles are best at analyzing and evaluating ideas that other people
(often Plants) come up with.
a. Resource Investigator b. Monitor-Evaluator c. Coordinator d. Plant
9. They are the people who get things done.

a. Implementer b. Complete Finisher c. Coordinator d. Shaper
10. They are innovative and curious. They explore available options, develop
contacts, and negotiate for resources on behalf of the team.

No.
a. Resource Investigator b. Coordinator c. Shaper d. Implementer
Answer Key 1.1-2
Multiple Choice:
1. c
2. b
3. a
4. d
5. c
6. d
7. c
8. b
9. a
10. a

No.
TASK SHEET 1.1-2
Title : How to Motivate your Team member

Performance Objective :
Supplies / Materials :
Equipment :
Steps/Procedure :
1.
Assessment Method :

No.
PERFORMANCE CRITERIA CHECKLIST
TASK SHEET 1.1-3
Trainee’s Name : ____________________________ Date : _______________________
CRITERIA YES NO
1.
2.
3.
4.
5.
Comments/ Suggestions:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Trainer : ____________________________________ Date : _______________________

No.
LEARNING OUTCOME 2. WORK AS A TEAM
2.1 Appropriate forms of communication and interactions are undertaken.

2.2 Appropriate contributions to complement team activities and objectives
were made.
2.3 Reporting using standard operating procedures followed.
2.4 Development of team work plans based from role is contributed.
CONTENTS:
 Communication process
 Team structure/ team roles
 Group planning and decision making

CONDITION:
The trainee must be provided with the following:
 Loptop
 Projector
 Learning module/CBLM
METHODOLOGIES:
 Group discussion
 Simulation
ASSESSMENT METHOD:
 Written test
 Observation through simulation or play

No.
Learning Experiences
Learning Outcome #2
Work as a team
Learning Activities Special Instructions

1. Read Information Sheet 2.1-1 on …

3.Read Information Sheet 2.2-2 on …

7. Perform Task Sheet 2.2-2 Evaluate your work using the
performance criteria.
Present your work to the trainer

No.
Communication
- is the process of conveying information between two or more people.
Communication Process
- is the steps we take in order to achieve a successful communication.
The communication process consists of several components. Let's take a look.
1. Sender The sender or the communicator is the person who initiates the

conversation and has conceptualized the idea that he intends to convey it
to others.
2. Encoding: The sender begins with the encoding process wherein he uses
certain words or non-verbal methods such as symbols, signs, body
gestures, etc. to translate the information into a message. The sender’s
knowledge, skills, perception, background, competencies, etc. has a great
impact on the success of the message.
3. Message: Once the encoding is finished, the sender gets the message
that he intends to convey. The message can be written, oral, symbolic or
non-verbal such as body gestures, silence, sighs, sounds, etc. or any
other signal that triggers the response of a receiver.
4. Communication Channel: The Sender chooses the medium through
which he wants to convey his message to the recipient. It must be
selected carefully in order to make the message effective and correctly
interpreted by the recipient. The choice of medium depends on the
interpersonal relationships between the sender and the receiver and also
on the urgency of the message being sent. Oral, virtual, written, sound,
gesture, etc. are some of the commonly used communication mediums.
5. Receiver: The receiver is the person for whom the message is intended
or targeted. He tries to comprehend it in the best possible manner such
that the communication objective is attained. The degree to which the
receiver decodes the message depends on his knowledge of the subject
matter, experience, trust and relationship with the sender.
6. Decoding: Here, the receiver interprets the sender’s message and tries to
understand it in the best possible manner. An effective communication
occurs only if the receiver understands the message in exactly the same
way as it was intended by the sender.

No.
7. Feedback: The Feedback is the final step of the process that ensures the
receiver has received the message and interpreted it correctly as it was
intended by the sender. It increases the effectiveness of the
communication as it permits the sender to know the efficacy of his
message. The response of the receiver can be verbal or non-verbal.
Note: The Noise shows the barriers in communications. There are chances

when the message sent by the sender is not received by the recipient.

No.
Test I. Enumeration:
Enumerate the communication process in order.
1. ______________
2. ______________
3. ______________
4. ______________
5. ______________
6. ______________
7. ______________
Test II. Fill in the blank.
1. _________________ is the process of conveying information between two or

more people.
2. Once the encoding is finished, the sender gets the ____________that he
intends to convey.
3._________________ is the person who initiates the conversation and has
conceptualized the idea that he intends to convey it to others.
4._________________ is the medium between the senders which he wants to
convey his message to the recipient.
5._________________ is the steps we take in order to achieve a successful
communication.
6. The sender begins with the ___________ process wherein he uses certain
words or non-verbal methods such as symbols, signs, body gestures, etc.
7. The __________ is the person for whom the message is intended or targeted.
8.________________ here, the receiver interprets the sender’s message and tries
to understand it in the best possible manner.
9. The _________ shows the barriers in communications.
10. The ___________ is the final step of the process that ensures the receiver
has received the message and interpreted it correctly as it was intended by the
sender.

No.
Answer Key 2.2-1
Test I. Enumeration
1. Sender
2. Encoding
3. Message
4. Communication Channel
5. Receiver
6. Decoding
7. Feedback
Test II.
1. Communication
2. Message
3. Sender
4. Communication Channel
5. Communication process
6. Encoding
7. Receiver
8. Decoding
9. Noise
10.Feedback

No.
Learning Objectives:
An organizational structure in which the entire organization is made up of

workgroups or teams is called team structure. In this structure, employee
empowerment is crucial because there is no line of managerial authority from
top to bottom.
Team structure
- refers to the composition of an individual team or of a multi-team
system.” It is an integral part of the process of teamwork. A well-structured
team is the outcome of and ensures effective leadership,
communication, mutual support, and situation monitoring.
As opposed to conventional organizational structures in which they had

various departments for every business activity, nowadays a firm’s daily
activities move around teams. There are production teams, or marketing
teams, or sales teams, or research and development teams, or whichever team
it may be, teams are flexible and are able to build products, strike deals,
negotiate prices, provide services, and coordinate projects, etc.
There are mainly six types of team structures that can be found in any
organization:
 Problem-Solving Teams: Basically, this type of team consists of a few
team members, say from 5 to 12. The members belong to a specific
department who come together weekly for discussing and solving
problems of their department operations.
 Cross-Functional Teams: When officials belonging to a similar
organizational level but from different business operations come together
for achieving a common operation, the team is known as a cross-
functional team.
 Self-Managed Teams: Problem-solving teams can recommend solutions,
but don’t have the authority for implementing them. Self-managed teams
are formed to overcome this challenge because they not only discuss
issues but also are liable for implementing the solutions and for their
outcomes.
 Virtual Teams: In today’s era of mobile technologies and the internet, it
is simpler to manage remote members with the virtual team concept.

No.
 Matrix Structure: Most organizations follow this structure for building
their teams. Basically, it combines the product and functional
departmentalization.
 Bureaucratic Teams: These teams are formed around greatly routine
tasks with formal rules and regulations. These teams’ tasks’ nature is
highly specialized and decision-making follows a specific chain of
command.
Common Organizational Structure in a Call Center company.
BPO Philippines

No.
Fill in the Column.

No.
Answer Key 1.2-2
Fill in the Column:

No.
TASK SHEET 1.2-2
Title : Organizational Structure

Performance Objective : The students learn to
Supplies / Materials :
Equipment :
Steps/Procedure :
1.
Assessment Method :

No.
PERFORMANCE CRITERIA CHECKLIST
TASK SHEET 1.2-2
Trainee’s Name : ____________________________ Date : _______________________
CRITERIA YES NO
1.
2.
3.
Comments/ Suggestions:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Trainer: ____________________________________ Date: _______________________

No.
INSTITUTIONAL ASSESSMENT INSTRUMENT
EVIDENCE PLAN
Qualification Title
Unit of Competency
Ways in which evidence will be
collected
Question/ interview
Demonstration with Questioning

Written
The evidence must show that the candidate…
Accessed specific and relevant information from X
appropriate sources
Gathered and conveyed effective information, X
questioning, active listening and speaking skills.
Used appropriate medium to transfer information X
and ideas
Used appropriate non-verbal communication. X
Identified and followed appropriate lines of
communication with supervisors and colleagues.
Used defined workplace procedures for the
location and storage of information.
Carried out personal interaction clearly and
concisely.
Attended team meetings on time.
Clearly expressed and listened opinions without interruption
Established meeting inputs consistent with the meeting purpose
and protocols.
Conducted workplace interactions in a courteous manner.
…
…

No.
DEMONSTRATION WITH QUESTIONING CHECKLIST
CANDIDATES NAME
ASSESSORS NAME
QUALIFICATION
UNIT OF COMPETENCY
DATE OF ASSESSMENT
TIME OF ASSESSMENT
INSTRUCTIONS FOR DEMONSTRATION
Given the necessary materials, tools and equipment, the candidate must
be able to perform the following

Observation:
Did the trainee… Yes No
Access specific and relevant information from
appropriate sources
Gather and convey effective information,
questioning, active listening and speaking skills.
Use appropriate medium to transfer information
and ideas

No.
ORAL QUESTIONING CHECKLIST
The candidate should answer the following Satisfactory Response

questions: Yes No
1.
2.
3.

No.
Answer Key for Oral Questioning/Interview

No.
WRITTEN TEST
(multiple choice)

No.
INSTITUTIONAL ASSESSMENT
(multiple choice)

No.
ACKNOWLEDGEMENT

No.
REFERENCES/FURTHER READING

No.

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COMPETENCY-BASED LEARNING MATERIAL

SECTOR : Information and Communications Technology

QUALIFICATION TITLE : Contact Center Services NCII

UNIT OF COMPETENCY : Work in a Team Environment

MODULE TITLE : Working with Others

CONTACT CENTER SERVICES NC II

No. Unit of Competency Module Title Code

Communicate effectively in Communicating effectively in ICT313365

Date Developed: Document No.

Welcome to the module in Work in a Team Environment. This module

Recognition of Prior Learning (RPL)

If you can demonstrate to your trainer that you are competent in a

 Read through the module carefully. It is divided into sections, which

Date Developed: Document No.

 Read information sheets and complete the self-check. Suggested

 You will be given plenty of opportunity to ask questions and practice on

 Talk to more experienced workmates and ask for their guidance.

 Your trainer keeps feedback/pre-assessment reports for this reason.

Date Developed: Document No.

UNIT OF COMPETENCY : Work in a Team Environment

MODULE TITLE : Working with Others

This module covers the knowledge, skills and attitudes required to

NOMINAL DURATION : 4 hours

Upon completion of this module, the students/trainees will be able to:

1. Describe and Identify team role and responsibility in a team

1.1 Role and Objective of the team is identified.

Date Developed: Document No.

1. Role and Objective of the team is identified.

The students/trainees must be provided with the following:

Date Developed: Document No.

Describe and identify team role and responsibility in a team.

Learning Activities Special Instructions

2. Answer Self-Check 1.1-1 Compare answers with the answer

4. Answer Self-Check 1.1-2 Compare answers with the answer

Present your work to the trainer

Date Developed: Document No.

“TEAM ROLES AND RESPONSIBILITIES”

Roles - refer to one’s position on a team.

What are team roles and responsibilities?

6 Tips to Define Team Roles and Responsibilities

1. Understand your team’s strengths

Team leader roles and responsibilities

Date Developed: Document No.

Team member roles and responsibilities

In order for your team members to understand what is expected of them, it is

What are team roles and responsibilities?

6 Tips to Define Team Roles and Responsibilities

7. Understand your team’s strengths

Date Developed: Document No.

True and False: Write T for True and F for False.

Identification: Write the correct answer on the blank.

Date Developed: Document No.

True and False:

Date Developed: Document No.

Belbin’s Team Roles

1. Action Oriented Roles

2. People Oriented Roles

Date Developed: Document No.

f. Resource Investigator (RI)

3. Thought Oriented Roles

Date Developed: Document No.

1. It refers to one’s position on a team.

Trainee’s Name : ______ Date : _

Trainer : ______________ Date : _

Trainee’s Name : ______ Date : _

Trainer: ______________ Date: _