G-7/8

TLE
Module 3
HOUSEHOLD SERVICES

Department of Education • Republic of the Philippines

TLE – Grades 7/8
Alternative Delivery Mode
Week 6 – 8 : Lesson 3 Maintain Effective Relationship with
Clients/Customers

Republic Act 8293, Section 176 states that: No copyright shall subsist in any work of
the Government of the Philippines. However, prior approval of the government agency or office
wherein the work is created shall be necessary for exploitation of such work for profit. Such
agency or office may, among other things, impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this book are owned by their respective copyright holders. Every
effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Under Secretary for Curriculum: Diosdado M. San Antonio

Development Team of the Module

Writer: Bonife P. Mirabel
Editor: Lalaine V. Fabricante
Reviewer: Lalaine V. Fabricante
Illustrator/Layout Artist: John Paulo C. Chavez
Management Team: Gilbert T. Sadsad, Regional Director
Jessie L. Amin, Assistant Regional Director
Francisco B. Bulalacao Jr., CLMD Chief, ROV
Christie L. Alvarez, Regional EPS in EPP/TLE/TVL
Loida N. Nidea, Schools Division Superintendent
Susan S. Collano, Assistant Schools Division Superintendent (Secondary)
Lita M. Mijares, Division CID Chief
Lilian R. Paredes, Division EPS in Charge of EPP/TLE/TVL (H.E)

Regional Center Site, Rawis, Legazpi City 4500

0917 178 1288
[email protected]

Department of Education • Republic of the Philippines

 G-7/8

TLE
Week 6 – 8 : Lesson 3
Maintain Effective Relationship
with Clients/Customers

Department of Education • Republic of the Philippines

 Lesson
Maintain Effective Relationship
3 with Clients/Customers

INTRODUCTION
Welcome to the module “Maintaining an Effective Relationship with Clients/
Customers”. In each learning outcomes of the module there are Pre-test, vocabulary
list, Information sheets, Activ

ity sheets and Self-check which will help you to gain knowledge and skills for a
lifelong learning in Household Services.

LEARNING OUTCOMES:

At the end of this Module you are expected to do the following:

LO1. Maintain a Professional Image;

LO2. Build credibility to meet customers /clients’ requirements.

VOCABULARY LIST

Child and Elder a task of domestic worker to take

Care care for children from infant
through adolescent. An elderly
member of the household may
also need a domestic worker's
care.This work may involve
bathing, companionship, and
assistance with doctor visits.

2
Cleaning is the process of removing
unwanted substances, such as
dirt, infectious agents,
and other impurities, from an
object or environment

prepares by a domestic worker in

the family to serve meals.
Cooking

Customer a recipient of good, service,

product, or idea obtained from
seller for a monetary
consideration.

Description of the sketches or drawings of the

service service are to be made. A brief
description of the service should
be specified.

Domestic helpers persons who render service in the

employer's home, with such
service necessary or desirable for
the maintenance and enjoyment
of the living conditions of the
employer.

Laundry done by a housekeeper daily, or

prepares a schedule to do it. This
may involve checking household
laundry hampers, which may be in
a central location in the laundry
room. To do laundry, the
housekeeper separates whites,
colors and delicate apparel.

Objective/s the goal you want to achieve.

3
Protective most commonly refers to tools and
paraphernalia materials used in or necessary for
a particular activity.

Hygiene refers to the set of practices

perceived by a community to be
associated with the preservation
of health and healthy living

Materials, Tools, includes an itemized listing of the

and Equipment materials and supplies needed to
complete the service.

Name of the refers to the end product or the

Service result of the activity. This should
state briefly and cohesively what
is to be created as the service.

Personal refers to practices that lead to

grooming cleanliness and health
preservation

Procedure refers to the process in which the

service is completed. A step-by-
step instructions preferred.

Service plan a plan that gives directions to any

undertaking

4
 Shopping may be a task for the domestic
worker. Duties could involve keeping
groceries stocked in the pantry and
buying household items. The
employer needs to give a
shopping budget and guidelines to
follow. Some domestic worker are
responsible for shopping for family
clothing and larger scales
household items and appliances
Uniform worn by members of an
organization while participating in
that organization's activity.

Workforce the labor pool in employment. It is

generally used to describe those
working for a single company or
industry, but can also apply to a
geographic region like a city, country,
state, etc.

Pre – Test:
Let us determine how much you already know about the use
of cleaning tools and equipment. Take this test

WORD HUNT

Directions: Find the following terms in the password puzzle.

ASSOCIATION ORGANIZATION WORK ETHICS

EMPLOYMENT WAGE WORKFORCE

WORKERS EDUCATION PROTECTION

5
 A S S O C I A T I O O N U K
S E R R G N O T I K V B J L
E D S G E W O R R E R D S S
D W H A F E R F F E W W O R
U G E N M I W W Q S D O C N
C B N I N M E D S E R R S O
A J D Z E N M R E S T K F I
T K K A E M P L O Y M E N T
I U M T F M E E W R S R T C
O U T I Q I T I S S O S M E
N U W O S A S N A C O N T T
O J X N B T I W I I K D R O
O F F E G A W M E H G T E R
F S E V B N M O M T D W E P
E C R O F K R O W E T D W H

What’s New?
Discover

Read the information sheet 1.1 very well then find out how much you can
remember and how much you learned by doing self-check 1.1

Information sheet 1.1

I. PROFESSIONAL CODE OF CONDUCT/ETHICS OF A HOUSEHOLD

WORKER

The primary purpose of the household work profession is to enhance human well
being and help meet the basic human needs by performing a variety of household services
for an individual or a family. These household services may include cooking, doing laundry
and ironing, food shopping, gardening, taking care for children and/or elders, and other
household errands.

6
 The purpose of the household work profession is rooted in a set of core values.
These core values, embraced by household workers throughout the profession’s history,
are the foundation of household work’s unique purpose and perspective:

• service
• dignity
• importance of human relationships
• integrity
• competence

Ethical Principles

The following broad ethical principles are based on household work’s core values
of service, dignity, importance of human relationships, integrity, and competence. These
principles set forth ideals to which all household workers should aspire.

Value: Service

Household workers elevate service to others above self interest. They draw on their
knowledge, values, and skills to help people in need of doing household services for them.

Value: Dignity

Household workers treat each person in a caring and respectful fashion, mindful of individual
differences and cultural and ethnic diversity. They seek to enhance customers’ capacity and
opportunity to address their own needs.

Value: Importance of Human Relationships

Household workers understand that relationships between and among people are an
important vehicle for efficiency. They engage people as partners in the helping process.

Value: Integrity

Household workers are continually aware of the profession’s mission, values, ethical
principles, and ethical standards and practice in a manner consistent with them. They act
honestly and responsibly and promote ethical practices on the part of the organizations with
which they are affiliated.

Value: Competence

Household workers continually strive to increase their professional knowledge and skills and

7
to apply them in practice. They should aspire to contribute to the knowledge base of the
profession.

Ethical Standards
The following ethical standards are relevant to the professional activities of all household
workers. These standards concern (1) household workers’ ethical responsibilities to clients,
(2) household workers’ ethical responsibilities to colleagues, and (3) household workers’
ethical responsibilities as professionals.

1. HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES TO CLIENTS

• Commitment to Clients. Household workers’ primary responsibility is to

promote the well-being of clients through doing household tasks for them.

• Self Determination. Household workers respect and promote the right of

clients through assisting them in their efforts to accomplish their jobs at the
most convenient time.

• Competence. Household workers should provide services and represent

themselves as competent within the boundaries of their education, training,
license, certification,supervised experience, or other relevant professional
experience.

• Cultural Competence and Social Diversity. Household workers should

understand culture and its function in human behavior and society,
recognizing the strengths that exist in all cultures.

• Privacy and Confidentiality. Household workers should respect clients’

right to privacy. They should not solicit private information from clients
unless it is essential in the conduct of services.

• Access to Records. Household workers should provide clients with

reasonable access to records concerning the household services
rendered.

• Sexual Relationships. Household workers should under no circumstances

engage in sexual activities or sexual contact with clients, whether such
contact is consensual or forced.

• Sexual Harassment. Household workers should not sexually harass

clients. Sexual harassment includes sexual advances, sexual solicitation,

8
 requests for sexual favors, and other verbal or physical conduct of a
sexual nature.

• Derogatory Language. Household workers should not use derogatory

language in their written or verbal communications to or about clients.
They should use accurate and respectful language in all communications
to and about clients.

• Payment for Services. When setting fees, Household workers should

receive fee that are fair, reasonable, and commensurate with the services
performed. Consideration should be given to clients’ ability to pay.

• Interruption of Services. Household workers should make reasonable

efforts to ensure continuity of services in the event that services are
interrupted by factors such as unavailability, relocation, illness, disability,
or death.

• Termination of Services. Household workers should terminate services to

clients and professional relationships with them when such services and
relationships are no longer required or no longer serve the clients’ needs
or interests. They should take reasonable steps to avoid abandoning
clients who are still in need of services.

2. HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES TO COLLEAGUES

• Respect. Household workers should treat colleagues with respect and

should represent accurately and fairly the qualifications, views, and
obligations of colleagues. They should cooperate with household work
colleagues when such cooperation serves the well-being of clients

• Confidentiality. Household workers should respect confidential information

shared by colleagues in the course of their relationships and work.

• Consultation. Household workers should seek the advice and counsel of

colleagues whenever such consultation is in the best interests of clients.

9
 • Sexual Relationships. Household workers should avoid engaging in
sexual relationships with colleagues when there is potential for a conflict of
interest.

• Sexual Harassment. Household workers should not sexually harass

colleagues. Sexual harassment includes sexual advances, sexual
solicitation, requests for sexual favors, and other verbal or physical
conduct of a sexual nature
.

• Impairment of Colleagues. Household workers who have direct knowledge

of a social work colleague’s impairment that is due to personal problems,
psychosocial distress, substance abuse, or mental health difficulties and
that interferes with practice effectiveness should consult with that
colleague when feasible and assist the colleague in taking remedial action.

• Incompetence of Colleagues. Household workers who have direct

knowledge of a Household work colleague’s incompetence should consult
with that colleague when feasible and assist the colleague in taking
remedial action.

• Unethical Conduct of Colleagues. Household workers should take

adequate measures to discourage, prevent, expose, and correct the
unethical conduct of colleagues.

1. HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES AS PROFESSIONALS

• Competence. Household workers should accept responsibility or

employment only on the basis of existing competence or the intention to
acquire the necessary competence.

• Discrimination. Household workers should not practice, facilitate, or

collaborate with any form of discrimination on the basis of race, ethnicity,
national origin, color, sex, sexual orientation, gender identity or
expression, age, marital status, political belief,religion, immigration status,
or mental or physical disability.

• Private Conduct. Household workers should not permit their private

conduct to interfere with their ability to fulfill their responsibilities.

10
 • Dishonesty, Fraud, and Deception. Household workers should not
participate in, or be associated with dishonesty, fraud, or deception.

• Impairment. Household workers should not allow their own personal

problems, psychosocial distress, legal problems, substance abuse, or
mental health difficulties to interfere with their performance
.

• Misrepresentation. Household workers should ensure that their

representations to clients, agencies, affiliations, services provided, or
results to be achieved are accurate.

• Solicitations. Household workers should not engage in solicitation of

testimonial endorsements (including solicitation of consent to use a client’s
prior statement as a testimonial endorsement) from current clients or from
other people who are vulnerable to undue influence.

Self-check 3.1
Refer to the Answer Key.
What is your score?

FILL IN THE BLANKS

Directions: Fill in the blanks with the correct answer to make the sentences complete.

1. The primary purpose of the household work profession is to enhance human

well-being and help meet the basic human needs by performing a variety of
__________________________________ for an individual or a family.

2. Household workers elevate ________________ to others above self interest.

They draw on their knowledge, values, and skills to help people in need of
doing household services for them.

3. Household workers should under no circumstances engage in sexual

activities or sexual contact with clients, whether such contact is consensual or
forced. This refers to ____________________ with the clients.

4 . Household workers continually strive to increase their professional knowledge and

skills and to apply them in practice. They should aspire to contribute to the
knowledge base of the profession. This value refers to _________________.

5. Household workers should respect confidential information shared by

colleagues in the course of their relationships and work. This refers to
____________________.

6 . Household workers should make reasonable efforts to ensure

___________________________ if services are interrupted by factors
such as unavailability, relocation, illness, disability, or death.

11
1. . Household workers should not ___________________________ clients.
Sexual harassment includes sexual advances, sexual solicitation, requests for
sexual favors, and other verbal or physical conduct of a sexual nature
.
8 . Household workers treat each person in a caring and respectful fashion, mindful of
individual differences and cultural and ethnic diversity. They seek to enhance
customers’ capacity and opportunity to address their own needs. This refers to
__________________.
9. Household workers are continually aware of the profession’s mission, values,
ethical principles, and ethical standards and practice in a manner consistent
with them. This refers to __________________.

10 . Household workers understand that ___________________________ between and

among people is an important vehicle for efficiency. They engage people as partners
in the helping process.

What’s’ More
Enrichment Activity:

Watch video on Grooming Makeover Personal Hygiene

• https://www.youtube.com>watach
• https://www.alsco.com.au>Greenroom
• https://www.jodi365.com>singleout>groom
ing –personal-hygiene-tips
•
•

12
 What have I learned?
Remembered

I. JUMBLED LETTERS

Directions: Arrange the jumbled letters that best defines and/or described the statement
in each number.

U S O T E M R C 1. It is a recipient of good, service, product, or idea obtained

from seller for a monetary consideration

R O F C E K O R W 2. It is the labor pool in employment.

C I H E T S 3. It deals with the philosophical science dealing with the

morality of human acts.

D E C O R P E R U 4. It is the step-by-step instruction in planning.

LOHUSODEH KOWERR 5. Anyone you pay to provide domestic services in your

household.

II. WORD BANK

Directions: Identify the word being defined or described in each item. Choose your answer
from the list of words
hygiene
.
Personal Personal
grooming hygience

uniform paraphernalia

1. This refers to apparatus, equipment, or furnishing used in or necessary for a

particular Activity

1. It is worn by members of an organization while participating in that

organization's activity.

2. It is also called titivating and preening which is the art of cleaning, grooming,
and maintaining parts of the body.

3. It refers to practices that lead to cleanliness and health preservation.

4. This refers to the set of practices perceived by a community to be associated with the
preservation of health and healthy.

13
 Activity Sheet 1.1

Directions: View a video from the internet or television (other sources, story
from a magazine) featuring a role of a household worker. Note the Ethical
principles observed. (As: HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES
TO CLIENTS, HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES TO
COLLEAGUES, and HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES AS
PROFESSIONALS).

14
 What’s New?

Discover

Read the Information Sheet 1.2 very well then find out how much you can remember
and how much you learned by doing Self-check 1.2

Information Sheet 1.2

II.UNIFORM, EQUIPMENT AND PARAPHERNALIA OF A HOUSEHOLD WORKER

Employers may require their domestic workers to wear a uniform, livery or other
"domestic workers’' clothes" when in their employers' residence. The uniform is usually
simple. Female servants wore long, plain, dark-coloured dresses or black skirts with
white belts and white blouses, and black shoes, and male servants and butlers would
wear something from a simple suit, or a white dress shirt, often with tie, and knickers
An apron is an outer protective
garment that covers primarily the front of
the
body. It may be worn for hygienic reasons
as
well as in order to protect clothes from
wear
and tear. (for female)

A housekeeping shirt and pants is

an outer protective garment that covers the
body. (for female)
The

The word protective paraphernalia most commonly refers to tools and materials
used in or necessary for a particular activity. Below are examples of worker’s protective
paraphernalia.

15
Hand towels – used for wiping and drying Long sleeves – used for covering the arms
wet hands to protect arms from heat, dust and insect
bites

Protective mask – used for protecting the Protective gown – used for protecting the
mouth and nose from inhaling dust and dress from dirt.
chemicals while working.

protective shoes – used for protecting the Hairnet – used to prevent the hair from
feet from any harm. falling while at work.

long pants – used for protecting the legs Glooves – used for protecting the hands
against dust, heat and insect bit. from cuts, burn and other related incident.

16
 Self- Check 1.1

I. ONE MINUTE ESSAY

Directions: State the importance of wearing uniform and protective

paraphernalia in accordance with employer/ agency standards

What’s More?

Enrichment Activity

HOUSEKEEPING CHECKLIST

Name of Student: ___________________________________ Date: _____________________

ACCOMPLISHED JOB Verified/

Types of Tools, (place a check if applicable acknowledged by
Equipment,
Supplies/Materials General Cleaning Parents
Yes No

Read the Information Sheet 1.3 very well then find out how much you can
remember and how much you learned by doing Self-check 1.3

17
 Information Sheet 1.3

III. PERSONAL HYGIENE AND GOOD GROOMING

Personal Hygiene and Good Grooming is all about inviting respect and admiration
from others through your appearance and actions.

A. Personal hygiene refers to practices that lead to cleanliness and health

preservation. Examples of personal hygiene practices include hair cutting,
shaving, brushing teeth, bathing daily, nail clipping, etc. It also refers to good
personal appearance. Hygiene encourages personal health. Personal Hygiene
is the first step to good grooming and good health. It is an ongoing task.
✓ Bathe or shower daily
✓ Brush & floss daily
✓ Drink plenty of water
✓ Regular exercise
✓ Wear little perfume

B. Good grooming is knowing what to do and putting it into practice on a

daily basis. It starts before you put on your clothing. It means taking care
of your hair, skin, face, hands and your total body. Good grooming can lift
your morale and help increase your self-esteem.

18
Good Grooming is structured to:
• understand the importance of creating a positive impression;
• behave appropriately at social and business functions;
• enhancing the Corporate and Social Image through dressing;
• understanding that basic grooming is all about cleanliness, tidiness and
hygiene;
• how to manage personal hygiene;
• understanding the importance of nonverbal communication through facial
expressions, posture and behavior; and
• understanding the uniqueness of cultures around the world and how to
apply the skills of cultural understanding to become more successful in the
global business environment.

Grooming Do’s & Don’ts

• Wear your hair clean & styled neatly.
• Use deodorant.
• Shave your facial hair.
• Trim your beard (if you are sporting one).
• Do not use a lot of perfume/cologne.
• Do not smoke, chew gum or spit tobacco.
• Do not have dirty fingernails. Trim & scrub hands if necessary.

Clothing Do’s & Don’ts

• Wear clean, ironed clothes.
• Empty pockets-beware of bulging keys & coins.
• Don’t wear loud, bright colors. These colors can be used sparingly as
accents or accessories.

C. Etiquette constitutes "the forms, manners, and ceremonies established by

convention as acceptable or required by society, in a profession or in official

19
life." It is also considered as the ability to reason and do the right thing at the
right time. Etiquette is the foundation of having social grace.

• Look the person you are speaking to straight in the eye. This gives the
person the impression that you are interested and very attentive.
• Avoid distraction which might result if you stare other things other than
the person you are speaking to.
• Think before, during and after you speak.
• Do not speak with your mouth full.
• Speak in a gentle and pleasing tone.
• Avoid the use of slang, swearing, or any other "bad" language.
• Do not interrupt people while they are talking.
• Refrain from sarcasm or double meanings in your conversation.
• Try to keep the main topic of the conversation away from yourself.
• Refrain from discussing people's private affairs or secrets.
• Try not to speak ill of others.
• Reserve a cheerful topic for conversation.
• Speak only about things you know.
• Make introductions to make new friends.
• Remember to respect others.
• Maintain a behavior that does not offend others.
• Look your best at all times according to the time place and occasion.
• Do not eat or drink in places not designated for such.
• Do not groom yourself in public.
• Maintain a proper decorum.
• Be courteous.
• Consider others.
• Be sure not to make noises that may bother others.

Self- Check 1.1

Refer to the Answer Key.
What is your score?
20
IDENTIFICATION
Directions: Read the statements below and classify them if they are under DO or DON’T
column.

DO DON’T

1. Reserve a cheerful topic for conversation

2. Speak with your mouth full
3. Speak ill of others
4. Speak things you don’t know
5. Make noise
6. Use deodorant
7. Wear bright, loud colored dress
8. Wear little perfume
9. Bath daily
10. Empty pockets-beware of bulging keys & coins

Activity sheet 1.3

Directions: Fill up the Household Tasks Checklist

HOUSEHOLD TASKS CHECKLIST

Time Task Steps Paraphernalia Remarks Signature

(Perform at Taken Used
least 5 tasks)

Prepared by: Date:

Note:
Students must note the time, household tasks completed together with the steps taken and

21
 paraphernalia used. An observant must fill up the Remarks column and fix his/her signature
on the column. (An observant maybe parents, sisters/brothers)
Find out by accomplishing the Scoring Rubric honestly and sincerely. Remember it is
your learning at state

RUBRIC FOR PERFORMANCE

Criteria Highly Skilled Moderately Unskilled No attempt Score

Skilled skilled

(29 – 30) (27 – 28) (25 – 26) (23 – 24) (21 – 20)
Appropriate Appropriate Appropriate Never selects, No attempt
Use of tools selection, selection, selection, prepares and to use tools/
equipment preparation preparation preparation use equipment
and and use of and use of and use of appropriate
materials materials materials and materials and materials and
(30%) and tools/ tools/ tools/equipme tools/
equipment equipment nt some of equipment
all the time most of the the
time time
(29 – 30) (27 – 28) (25 – 26) (23 – 24) (21 – 20)

Application Systematic Systematic Systematic Never follows No attempt

of application application of application of systematic to apply
procedure of procedure procedure application of procedure to
(30%) procedure most of the some of the procedure and project
all the time time with time with highly
without minimum constant development
supervision supervision supervision on supervision
(24-25) (22-23) (20-21) (18-19) (16-17)

Safety Highly Selfmotivated Self- Needs to be No

Work selfmotivated and observes motivated motivated and motivation
Habits and most safety and observes does not and totally
(25%) observes precautions sometimes observe safety disregards
all safety most of the some safety precaution precautions
precautions time precautions
at all times
(14-15) (12-13) (10-11) (8-9) (6-7)
Speed/ Work Work Work finished Work finished No concept
Time finished finished on close to given beyond the of time
(15%) ahead of time time given time
time
Total Score

22
 Pre – Test:
Let us determine how much you already know about the use
of cleaning tools and equipment. Take this test

MATCHING TYPE:

Directions: Match the meaning in Column A to the word in Column B. Write the letters in the blank:

COLUMN A CO0LUMN B
______ 1. Consistently exceeds job description expectations a. honest
_______2. This refers to the goal you want to achieve b. loyal
_______3. Perform his job’s duties with accuracy c. Responsible
_______4. This refers to the process in which the service is completed d. Industrious
_______5. Follows clientele’s rules, regulations, policies, procedures e.flexible

23
 Lesson
DESIRABLE TRAITS OF A
2 HOUSEHOLD WORKER

What’s New?
Discover

Information Sheet 2.1

DESIRABLE TRAITS OF A HOUSEHOLD WORKER

Household Worker is a person who works within the employer's household.

Household workers perform a variety of household services for an individual or a family, from
providing care for children and elderly dependents to cleaning and household maintenance
known as housekeeping. Responsibilities may also include cooking, doing laundry
and ironing, food shopping and other household errands.

Desirable Traits of a Household Worker

1. Loyal. Follows clientele’s rules, regulations, policies, procedure, etc.

2. Trustworthy. A person can prove his trustworthiness by fulfilling an
assigned responsibility - and as an extension of that, not to let down
expectations.
3. Honest. Perform his job’s duties with accuracy.
4. Responsible. Perform his job’s duties in a manner that demonstrates he
understands his job’s goals, duties, and job description.
5. Industrious. Consistently exceeds job description expectations.
6. Respectful. Shows respect for customer’s authority and responsibility.
7. Cooperative. Cooperates with other employees to achieve common objectives.
8. Flexible. Willing to change how he performs his job as his job’s responsibilities
change.
9. Decisive. Exercises sound decision making skills when needed.
10. Punctual. It is the characteristic of being able to complete a required task before
or at a previously designated time. "Punctual" is often used synonymously
with "on time."

24
DUTIES AND RESPONSIBILITIES OF A HOUSEHOLD WORKER

A household worker is anyone you pay to provide domestic services in your

household, such as:
• Babysitters, and nannies;
• Caretakers, health aides, and private nurses;
• Housekeepers and maids;
• Gardeners, landscapers, and yard-keepers;
• Drivers and chauffeurs; and
• Personal assistants, personal chefs, and cooks.

Specifically, the following are the duties and responsibilities of a household worker:

1. Cleaning

The domestic worker will be assigned certain areas in the home or

Specific tasks such as daily cleaning or deep cleaning. Daily chores involve
cleaning floors, furniture, windows, and all rooms. Doing laundry and ironing may
be among duties as well. Deeper cleaning, such as shampooing carpets, is not
done as often.

2. Child and Elder Care

A domestic worker may also be assigned the care of children from infant
through adolescent. In this instance, experience with children is needed. Caring
for infants and toddlers places more demands on the worker. Some
responsibilities involved in the child's care are bathing, diapering, feeding,
supervising and entertaining.

An elderly member of the household may also need a domestic worker's care.
This work may involve bathing, companionship, and assistance with doctor visits.

3. Cooking

Some domestic workers prepare the family's meals. When this is the
case, it is good to know the family's preferences. A thorough cookbook offering
varied dishes will help the domestic worker prepare tasty meals for breakfast,
lunch and dinner. If the worker does not cook on weekends, she sometimes
prepares dishes ahead of time that family members can conveniently heat and
serve themselves.

25
 4. Shopping

Shopping may be a task for the domestic worker. Duties could involve
keeping groceries stocked in the pantry and buying household items. The
employer needs to give a shopping budget and guidelines to follow. Some
domestic workers are responsible for shopping for family clothing and larger
scale household items and appliances.

5. Laundry

Housekeepers may do laundry daily, or prepare a schedule to do it. This

may nvolve checking household laundry hampers, which may be in a central
location in the laundry room. To do laundry, the housekeeper separates whites,
colors and delicate apparel. When the clothing is dry, she removes it from the
dryer to minimize wrinkles. Clothes are then ironed and folded and placed back
into the proper drawers and closets.

6. Childcare

If there are small infants and toddlers in the house, the housekeeper
may be responsible for caring for them. It is important that the housekeeper is
trained in first aid and CPR with smaller children and is very attentive. Older
children may be present in the home after school hours. The housekeeper
may have to pick the child up from school and transport him to after school
activities.

Aside from the specific tasks mention earlier, a household worker is expected to dispense
some of the following tasks as part of her/his duty and responsibility:

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways,

locker rooms, and other work areas so that health standards are met.

26
• Empty wastebaskets, empty and clean ashtrays, and transport other trash
and waste to disposal areas.

• Dust and polish furniture and equipment.

• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum

cleaners.

• Keep storage areas and carts well-stocked, clean, and tidy.

• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered

scrubbing and waxing machines.

• Wash windows, walls, ceilings, and woodwork, waxing and polishing as

necessary.

• Carry linens, towels, toilet items, and cleaning supplies.

• Replenish supplies, such as drinking glasses, linens, writing supplies, and

bathroom items.

• Hang draperies and dust window blinds.

• Polish silver accessories and metalwork, such as fixtures and fittings.

• Move and arrange furniture and turn mattresses.

• Disinfect equipment and supplies, using germicides or steam-operated

sterilizers.

• Sort clothing and other articles, load washing machines, and iron and fold
dried items.

• Sort, count, and mark clean linens and store them in linen closets.

• Request repair services and wait for repair workers to arrive.

• Wash dishes and clean kitchens, cooking utensils, and silverware.

• Answer telephones and doorbells.

• Assign duties to other staff and give instructions regarding work methods
and routines.

• Care for children or elderly persons by overseeing their activities,

providing companionship, and assisting them with dressing, bathing,
eating, and other needs.

27
• Run errands, such as taking laundry to the cleaners and buying
groceries.

• Plan menus and cook and serve meals and refreshments following
employer's instructions or own methods.

• Purchase or order groceries and household supplies to keep kitchens stocked

and record expenditures.

SERVICE PLAN

Working without a plan is similar to providing household services without knowing

what and how to start. A plan is necessary to give direction to any undertaking. The parts of
a plan are as follows:

A. Name of the Service

This refers to the end product or the result of the activity. This should
state briefly and cohesively what is to be created as the service.

B. Objective
This refers to the goal you want to achieve. Objectives should be set
cooperatively by the student and the teacher. It should focus on the three
domains of learning: cognitive, psychomotor, and affective. It includes the
principles, skills, and values that should be learned as the service is
completed.

C. Description of the Service

This part of the service plan consists of illustrations, sketches or
drawings of the service to be made. A brief description of the service
should be specified.

D. Materials, Tools, and Equipment

This includes an itemized listing of the materials and supplies needed
to complete the service. The list of materials needed should be presented
in tabular form to show a description of each. The quantity, unit, total cost,
tools and equipment needed to complete the service should be included in
the table. List of tools and equipment needed follows the list of materials.
The date when the service was started and completed can also be
indicated in this part.

E. Procedure
This refers to the process in which the service is completed. A step-
by-step instruction is preferred.

28
 Self- Check 2.1

Refer to the Answer Key.

What is your score?

I. Directions: Match the meaning in Column A to the word in Column B. Write

the letters in the blank.

Desirable Traits of a Household Worker

COLUMN A COLUMN B

1. Willing to change how he performs his a. Loyal

job as his job’s responsibilities change b. Trustworthy.
2. Exercises sound decision making skills c. Punctual
when needed. D. Cooperative
3. Perform his job’s duties in a manner that e. Flexible
demonstrates he understands his job’s f. Honest
goals, duties, and job description g. Decisive.
4. A person can prove his trustworthiness h. Responsible
by fulfilling an assigned responsibility- i. Industrious
and as an extension of that, not to let j. Respectful
down expectations.
5. It is the characteristic of being able to
complete a required task before or at a
previously designated time. "Punctual"
is often used synonymously with "on
time."
6. Cooperates with other employees to
achieve common objectives.
7. Shows respect for customer’s authority
and responsibility.
8. Consistently exceeds job description
expectations.
9. Follows clientele’s rules, regulations,
policies, procedure, etc.
10. Perform his job’s duties with accuracy.
 What’s More?

Enrichment Activity

Show that you learned something by doing this activity

Activity Sheet 2.1

SERVICE PLAN
Directions: Make a Service Plan for household task

Sample Service Plan

Service Plan for ____________________

Name: _________________ Year & Section: __________________

Date Begun: _____________ Date Finished: ___________________

I. Type of Service: _______________________________________

II. Objectives:
At the end of the activity, I should be able to:
• ______________________________________________
• ______________________________________________
• ______________________________________________

III. Design of the Service:

IV. Materials, Tools and Equipment

A. Materials:
Quantity Description Unit Cost Total Cost

B. Tools:
1. ______________ 3. ____________
2. ______________ 4. ____________
C. Equipment:
1. ______________ 3. ____________
2. ______________ 4. ____________

V. Procedure:
A. Preliminary Activities

B. Evaluation of the Service

VI. Remarks:_____________________________________________
 What’s the Score?
Progress Check

Find out by accomplishing the Scoring Rubric honestly and sincerely. Remember it is your
Learning at stake.

RUBRIC FOR PERFORMANCE

Criteria Highly Skilled Moderately Unskilled No Score

Skilled skilled attempt
Use of ( 29-30 ) ( 27-28 ) ( 25-26 ) ( 23-24 ) (21-22
tools Appropriate Appropriate Appropriate Never No
equipment selection, selection, selection, selects, attempt
and preparation preparation preparation prepares to use
materials and use of and use of and and tools/
(30%) materials materials and use of use equipme
and tools/equipm materials and appropriate nt
tools/equip ent most of tools/equipme materials
ment all the the time nt and
time. some of the tools/equipm
time ent
Application ( 29-30) (27-28) ( 25-26 ) ( 23-24 ) (21-22)
of Systematic Systematic Systematic Never No
procedure application application of application of follows attempt
(30%) of procedure procedure systematic to apply
procedure most of the most of the application procedu
all the time time with time with of re
without minimum minimum procedure to
supervision supervision supervision and project
highly
developmen
t
on
supervision

Safety ( 24-25 ) ( 22-23 ) ( 20-21) ( 18-19 ) (16-17)

Work Highly Selfmotivated Self-motivated Needs to be No
Habits selfmotivated and observes and observes motivated motivati
(25%) and most safety sometimes and on
observes precautions some safety does not and
all safety most of the precautions observe totally
precautions time safety disregar
at all times precaution ds
precauti
ons
Speed/ ( 14-15 ) ( 12-13 ) ( 10-11 ) ( 8-9) (6-7)
Time Work Work finished Work finished Work No
(15%) finished on time close to given finished concept
ahead of time beyond the of time
time given time
Total Score

CONGRATULATIONS! You did a great

job! Rest and relax a while then move
on to the next lesson. Good luck!
REFERENCES

• Corpuz, Ronald M, et.al., ETHICS: STANDARDS OF HUMAN

CONDUCT., ―MINDSHAPERS CO., INC., Intramuros, Manila, pp.
1– 7.
• http://taxes.about.com/od/preparingyourtaxes/qt/scheduleh.htm
• http://www.ilo.org/wcmsp5/groups/public/---asia/---ro-bangkok/---iloanila/
documents/publication/wcms_126007.pdf
• http://www.free-beauty-tips.com/grooming-tips-men.html
• http://graceandpoise.wordpress.com/2009/08/02/10-tips-to-goodgrooming-
for-the-working-lady/
• http://wiki.answers.com/Q/What_is_personal_hygiene
• http://en.wikipedia.org/wiki/Hygiene
• http://en.wikipedia.org/wiki/Paraphernalia
• http://en.wikipedia.org/wiki/Uniform
• http://www.mymajors.com/careers-and-jobs/Household-Worker
• http://en.wikipedia.org/wiki/Apron
• http://www.referenceforbusiness.com/encyclopedia/Cos-
Des/Customer-Relations.html
• http://www.socialworkers.org/pubs/code/code.asp
• http://www.ehow.com/list_6740403_domestic-
housekeeperduties.html
• http://www.ehow.com/list_6551505_duties-domestic-
worker.html