Intel Server Board S5000PAL User's Guide
Intel Server Board S5000PAL User's Guide
User’s Guide
A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/
Products
Wichtige Sicherheitshinweise
Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor
Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu
Intel-Serverplatinen und Servergehäusen auf der Intel® Server Deployment Toolkit 2.0 CD
oder unter http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.
Consignes de sécurité
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce
document avant de suivre toute instruction. Consultez Intel Server Boards and Server
Chassis Safety Information sur le Intel® Server Deployment Toolkit 2.0 CD ou bien
rendez-vous sur le site
http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.
在执行任何指令之前,请阅读本文档中的所有注意事项及安全声明。 和/或
http://support.intel.com/support/motherboards/server/sb/CS-010770.htm 上的 Intel
Server Boards and Server Chassis Safety Information(《Intel
服务器主板与服务器机箱安全信息》)。
System power on/off: The power button DOES NOT turn off the system AC power. To
remove power from system, you must unplug the AC power cord from the wall outlet.
Make sure the AC power cord is unplugged before you open the chassis, add, or remove
any components.
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives,
boards, and other parts. We recommend that you perform all procedures in this chapter
only at an ESD workstation. If one is not available, provide some ESD protection by
wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on
your server when handling parts.
ESD and handling boards: Always handle boards carefully. They can be extremely
sensitive to ESD. Hold boards only by their edges. After removing a board from its
protective wrapper or from the server, place the board component side up on a grounded,
static free surface. Use a conductive foam pad if available but not the board wrapper. Do
not slide board over any surface.
Installing or removing jumpers: A jumper is a small plastic encased conductor that slips
over two jumper pins. Some jumpers have a small tab on top that you can grip with your
fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such a tab,
take care when using needle nosed pliers to remove or install a jumper; grip the narrow
sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can
damage the contacts inside the jumper, causing intermittent problems with the function
controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool
you use to remove a jumper, or you may bend or break the pins on the board.
This manual is written for system technicians who are responsible for troubleshooting,
upgrading, and repairing this server board. This document provides a brief overview of
the features of the board/chassis, a list of accessories or other components you may need,
troubleshooting information, and instructions on how to add and replace components on
the Intel® Server Board S5000PAL. For the latest version of this manual, see http://
support.intel.com/support/motherboards/server/S5000PAL/.
Manual Organization
Chapter 1 provides a brief overview of the Intel® Server Board S5000PAL. In this chapter,
you will find a list of the server board features, photos of the product, and product
diagrams to help you identify components and their locations.
Chapter 2 provides instructions on using the utilities that are shipped with the board or
that may be required to update the system. This includes how to navigate through the
BIOS Setup screens, how to perform a BIOS update, and how to reset the password or
CMOS. Information about the specific BIOS settings and screens is available in the Intel®
5000 Series Chipsets Server Board Family Datasheet. See "Additional Information and
Software" for a link to the Intel® 5000 Series Chipsets Server Board Family Datasheet.
Chapter 3 provides instructions on adding and replacing components. Use this chapter for
step-by-step instructions and diagrams for installing or replacing components such as the
memory, processor, control panel board, and the battery, among other components.
Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error
messages and POST code messages. You will also find suggestions for performing
troubleshooting activities to identify the source of a problem.
Product Accessories
This server board is compatible with the following Intel® Server Chassis:
• Intel® Server Chassis SR1500
• Intel® Server Chassis SR1550
• Intel® Server Chassis SR2500
You may need or want to purchase one or more of the following accessory items for your
server:
Processor(s), memory DIMMs, hard drive, USB floppy drive, CD-ROM or DVD-ROM
drive, RAID controller, operating system.
For information about which accessories, memory, processors, and third-party hardware
have been tested and can be used with your board, and for ordering information for Intel
products, see http://support.intel.com/support/motherboards/server/S5000PAL/
compat.htm.
Unless otherwise indicated in the table below, once on this Web page, type the document
or software name in the search field at the left side of the screen and select the option to
search "This Product."
For in-depth technical Intel® Server Board S5000PAL Technical Product Specification
information about this
product
For BIOS settings and Intel® 5000 Series Chipsets Server Board Family Datasheet
chipset information
If you just received this Intel® Server Board S5000PAL Quick Start User's Guide in the
product and need to product box
install it
For virtual system tours A link to the SMaRT Tool is available under "Other Resources" at
and interactive repair the right side of the screen at
information
http://support.intel.com/support/motherboards/server/S5000PAL
See also the Intel® Server Deployment Toolkit 2.0 CD that came with your server board.
This chapter briefly describes the main features of the Intel® Server Board S5000PAL.
This chapter provides a photograph of the product, a list of the server board features, and
diagrams showing the location of important components and connections on the server
board.
Feature Description
Expansion Capabilities • One low profile riser slot supporting 1U or 2U PCI Express*
riser cards
• One full height riser slot supporting 1U or 2U PCI-X* and PCI
Express* riser cards
Fans Support for two processor fans and four system fans
Feature Description
A B C D E F G H I
QQ
J
PP
K
OO L
NN
MM
LL
KK M
JJ
II N
HH
GG
FF
EE
DD O
CC
BB P
AA
Z Q
Y X W V U TS R
TP02071
D. POST Code Diagnostic LEDs E. Intel® Adaptive Slot - Full F. PCI Express* Riser Slot - Low
Height Profile
G. System Identification LED - H. Back Panel I/O Ports I. Status LED - Green/Amber
Blue
Y. Battery Z. Power Supply Management AA. Dual Port USB 2.0 Header
Connector
BB. System Fan 1 Header CC. 24-pin SSI Control Panel DD. SATA Port 0
Connector
HH. SATA Port 4 II. SATA Port 5 JJ. SATA SW RAID 5 Activation
Key Connector
KK. Intel® Remote Management LL. System Recovery Jumpers MM. Chassis Intrusion Switch
Module (RMM) Connector Header
NN. 3-pin IPMB Header OO. Intel® Local Control Panel PP. Serial A Header
Header
BIOS Select
J3H1
1-2: Force
Lower Bank
3
2-3: Normal
Operation (Default)
3
TP02087
BIOS Select If pins 1-2 are jumpered, the BIOS in the lower bank will be selected on
the next reset. These pins should be jumpered on 2-3 for normal operation.
Disable
2 2
Password
Reset Enable
3 3
J1D2 J1D1
2
Clear
3 CMOS
J1D3
TP02080
CMOS Clear If pins 2-3 are jumpered, the CMOS settings will be cleared on the next
reset. These pins should be jumpered on 1-2 for normal operation.
Password Clear If pins 2-3 are jumpered, administrator and user passwords will be cleared
on the next reset. These pins should be jumpered on 1-2 for normal
operation.
BMC Force Update Mode If pins 2-3 are jumpered, BMC Force Update Mode is enabled. These pins
should be jumpered on 1-2 for normal operation.
B
A C
POST Light Guided
Code LEDs
Diagnostics
Legend
A through N
A. POST Code LEDs
D E F G H I J K B. ID LED
C. Status LED
D. DIMM A1 Fault
E. DIMM A2 Fault
N F. DIMM B1 Fault
G. DIMM B2 Fault
DIMM A1
DIMM B1
DIMM C1
DIMM C2
DIMM D1
DIMM D2
DIMM A2
DIMM B2
H. DIMM C1 Fault
I. DIMM C2 Fault
J. DIMM D1 Fault
K. DIMM D2 Fault
L L. CPU 1 Fault
M. CPU 2 Fault
M N. 5V Standby
CPU 2 CPU 1
Socket Socket
AF000644
B C D E F G H
TP02081
A. Mouse B. Keyboard
RAID Support
The Intel® Server Board S5000PAL provides an embedded SATA controller that supports
both 1.5 and 3.0 Gbps data transfer rates.
The BIOS Setup utility provides multiple drive configuration options on the Advanced |
ATA Controller setup page, some of which affect the ability to configure RAID. The
“Onboard SATA Controller” option is enabled by default. When this option is enabled, the
“SATA Mode” option can be set to either Legacy or Enhanced. The Legacy and Enhanced
modes affect the RAID configuration as follows:
• Legacy supports four disk drives and does not provide RAID support.
• Enhanced supports six disk drives and is required for RAID configurations.
When the enhanced mode is selected, you can choose to enable or disable “AHCI Mode”
or “Configure SATA as RAID”. Intel® Embedded Server RAID Technology II is enabled
by the option, “Configure SATA as RAID.” The Intel® Embedded Server RAID
Technology II feature provides RAID modes 0, 1, and 10.
For RAID 0, 1, and 10, enclosure management is provided through the SATA_SGPIO
connector on the server board when a cable is attached between this connector on the
server board and to the backplane or I2C interface.
If RAID 5 is desired, the optional Intel® RAID Activation Key AXXRAKSW5 can be
installed. To enable RAID 5, this activation key is placed on the SATA Key connector that
is located at the left side of the server board. For information on how to install the Intel®
RAID Activation Key AXXRAKSW5 accessory to enable RAID 5, see the
documentation that is included with the accessory kit.
For information on configuring RAID, see the RAID software user’s guide that is
included on the Intel® Server Deployment Toolkit 2.0 CD.
Processor
Support for one or two Dual-Core Intel® Xeon® processors 5000 or 5100 sequence with a
677-, 1066-, or 1333-MHz front side bus.
Up to two Quad-Core Intel® Xeon® processors 5300 sequence with a 1066- or 1333-MHz
front side bus.
Up to two 45nm 2P Dual-Core Intel® Xeon® processors. Product codes S5000PALR and
S5000XALR only.
Up to two 45nm next generation Quad-Core Intel® Xeon® processors. Product codes
S5000PALR and S5000XALR only.
For a complete list of supported processors, see the links under "Additional Information
and Software."
DIMM C1 Socket
DIMM C2 Socket
DIMM D1 Socket
DIMM D2 Socket
DIMM A1 Socket
DIMM A2 Socket
DIMM B1 Socket
DIMM B2 Socket
Branch 0 Branch 1
TP02325
DIMMs must be populated in pairs across consecutive channels starting with the lowest
numbered slot in each channel. Slots A1 and B1 are paired, followed by slots C1 and D1.
For performance reasons, when configuring four DIMMs, DIMM pairs A2 and B2 should
never be populated before DIMM pair C1 and D1. A four DIMM configuration should be
populated as A1 and B1; C1 and D1. See Figure 8 for a four DIMM configuration
example.
DIMM D1 Socket
DIMM A1 Socket
DIMM B1 Socket
TP02327
In non-mirrored mode, all DIMMs with the same slot number within a given branch must
match (size, technology, manufacturer). It is not required to match DIMMs between
different slot numbers.
With memory mirroring the system maintains two copies of all data in the memory
subsystem. If a DIMM fails, the data is not lost because the second copy of the data is
available from the mirrored DIMM in the opposite channel. The system will not fail due
to memory error unless both the primary and the mirrored copy of the data become corrupt
at the same time.
In a mirrored system, the maximum usable memory is one-half of the installed memory,
with a minimum of four DIMMs installed. Since the data is duplicated across DIMMs, it
means that up to one-half of the installed DIMMs are actively in use at any one time. The
remaining DIMMs are used for mirroring.
Power Supply
A minimum of 550 Watts is required. Your supply must provide a minimum of 3.5A of 5V
standby current or the server board will not boot.
Optional Hardware
Intel® RAID Activation Key
The Intel® RAID Activation Key AXXRAKSW5 can be purchased and installed to enable
RAID 5 support on your server board. An Intel® RAID Activation Key can be installed in
the SATA RAID 5 Key connector.
Installation instructions for the RAID Activation Key are included with the accessory.
See the documentation included with your server chassis for additional drive information
and drive installation instructions.
These components provide a way to view and operate the server remotely, in real-time.
Keyboard, video, and mouse control (KVM) is redirected to a managing system; this
provides remote control of the server. USB media redirection allows you to use a USB
device anywhere on the network as if it was installed on the managed server.
For installation instructions on installing the Intel® Remote Management Module, see the
instructions provided with the module.
Starting Setup
You can enter and start BIOS Setup under several conditions:
• When you turn on the server, after POST completes the memory test.
• When you have moved the CMOS jumper on the server board to the "Clear CMOS"
position (enabled).
In the two conditions listed above, during the Power On Self Test (POST), you will see
this prompt:
Press <F2> to enter SETUP
In a third condition, when CMOS/NVRAM has been corrupted, you will see other
prompts but not the <F2> prompt:
Warning: CMOS checksum invalid
Warning: CMOS time and date not set
In this condition, the BIOS will load default values for CMOS and attempt to boot.
Setup Menus
Each BIOS Setup menu page contains a number of features. Except for those features that
are provided only to display automatically configured information, each feature is
associated with a value field that contains user-selectable parameters. These parameters
can be changed if the user has adequate security rights. If a value cannot be changed for
any reason, the feature's value field is inaccessible.
“Setup Menu Key Use” describes the keyboard commands you can use in the BIOS Setup
menus.
<F1> Pressing <F1> on any menu invokes the general help window.
Left and right arrows The left and right arrow keys are used to move between the major menu
pages. The keys have no affect if a submenu or pick list is displayed.
Up arrow Select Item up - The up arrow is used to select the previous value in a
menu item's option list, or a value field pick list. Pressing the <Enter> key
activates the selected item.
Down arrow Select Item down - The down arrow is used to select the next value in a
menu item's option list, or a value field pick list. Pressing the <Enter> key
activates the selected item.
<F5> or <-> Change Value - The minus key or the <F5> function key is used to
change the value of the current item to the previous value. This key
scrolls through the values in the associated pick list without displaying
the full list.
<F6> or <+> Change Value - The plus key or the <F6> function key is used to change
the value of the current menu item to the next value. This key scrolls
through the values in the associated pick list without displaying the full
list. On 106-key Japanese keyboards, the plus key has a different scan
code than the plus key on the other keyboard, but it has the same effect.
<Esc> Exit - The <Esc> key provides a mechanism for backing out of any field.
This key will undo the pressing of the <Enter> key. When the <Esc> key
is pressed while editing any field or selecting features of a menu, the
parent menu is re-entered. When the <Esc> key is pressed in any
submenu, the parent menu is re-entered. When the <Esc> key is
pressed in any major menu, the exit confirmation window is displayed
and the user is asked whether changes can be discarded.
<F10> Save and Exit - Pressing <F10> causes the following message to
appear:
Setup Confirmation
Save Configuration changes and exit now?
[Yes] [No]
If "Yes" is selected and the <Enter> key is pressed, all changes are
saved and Setup is exited. If "No" is selected and the <Enter> key is
pressed, or the <Esc> key is pressed, the user is returned to where they
were before <F10> was pressed without affecting any existing values.
Note: In the unlikely event that a BIOS error occurs during the BIOS update process, a recovery
process may need to be followed to return the system to service. See “Additional
Information and Software” for a link to necessary software and instrutions.
Note: Do not skip step 2. You will need these settings to configure your computer at the end of
the procedure.
Note: Review the instructions and release notes that are provided in the readme file distributed
with the BIOS image file before attempting a BIOS upgrade. The release notes contain
critical information regarding jumper settings, specific fixes, or other information to
complete the upgrade.
Caution: Do not power down the system during the BIOS update process! The system will reset
automatically when the BIOS update process is completed.
Note: You may encounter a CMOS Checksum error or other problem after reboot. If this
happens, shut down the system and boot it again. CMOS checksum errors require that you
enter Setup, check your settings, save your settings, and exit Setup.
Disable
2 2
Password
Reset Enable
3 3
J1D2 J1D1
2
Clear
3 CMOS
J1D3
TP02080
Disable
2 2
Password
Reset Enable
3 3
J1D2 J1D1
2
Clear
3 CMOS
J1D3
TP02080
Installing DIMMs
To install DIMMs, follow these steps:
1. Observe the safety and ESD precautions in “Safety Information”.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Disconnect the AC power cord from the server.
4. Remove the server's cover. See the documentation that came with your server
chassis for instructions on removing the server's cover.
5. Locate the DIMM sockets (see Figure 11).
DIMM B2 DIMM C1
Socket Socket
DIMM B1 DIMM C2
Socket Socket
DIMM A2 DIMM D1
Socket Socket
DIMM A1 DIMM D2
Socket Socket
D
B
A
TP02072
6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the
open position.
7. Holding the DIMM by the edges, remove it from its anti-static package.
8. Position the DIMM above the socket. Align the notch on the bottom edge of the
DIMM with the key in the DIMM socket. The arrow in the inset in Figure 7 is
pointing to the key in the socket.
9. Insert the bottom edge of the DIMM into the socket.
10. When the DIMM is inserted, push down on the top edge of the DIMM until the
retaining clips snap into place. Make sure the clips are firmly in place.
Removing DIMMs
To remove a DIMM, follow these steps:
1. Observe the safety and ESD precautions in “Safety Information”.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Remove the AC power cord from the server.
4. Remove the server's cover. See the documentation that came with your server
chassis for instructions on removing the server's cover.
5. Gently spread the retaining clips at each end of the socket. The DIMM lifts from
the socket.
6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static
package.
7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM
sockets.
8. Replace the server's cover and reconnect the AC power cord. See the
documentation that came with your server chassis for instructions on installing the
server's cover.
Caution: ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to
the processor by doing the following: (1) Touch the metal chassis before touching the
processor or server board. Keep part of your body in contact with the metal chassis to
dissipate the static charge while handling the processor. (2) Avoid moving around
unnecessarily.
TP02074
A B
TP02075
Note: Do not touch the socket pins; they are very sensitive and easily damaged.
Note: Make sure the alignment triangle mark and the alignment triangle cutout align correctly.
8. Remove the protective socket cover (see Figure 14).
Note: Retain the protective socket cover for use when removing a processor that will not be
replaced.
B
TP02076
3
2
1
4
TP02077
4. Reinstall and reconnect any parts you removed or disconnected to reach the
processor sockets.
5. Replace the server's cover and reconnect the AC power cord. See the
documentation that came with your server chassis for instructions on installing the
server's cover.
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the equipment manufacturer. Discard used batteries
according to manufacturer's instructions.
Advarsel: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med
batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.
Advarsel: Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av
apparatfabrikanten. Brukt batteri returneres apparatleverandøren.
Varning: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ
som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens
instruktion.
Varoitus: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan
laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden
mukaisesti.
TP02079
Telephone
All calls are billed per incident, levied in local currency at the applicable credit card
exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for
telephone support at any time without notice).
Before calling, fill out an “Intel® Server Issue Report Form”. A sample form is provided
on the following pages. However, for the fastest service, please submit your form via the
Internet.
Europe
Belgium ..... 02 714 3182
Denmark ... 38 487077
Finland ...... 9 693 79297
France........ 01 41 918529
Germany ... 069 9509 6099
Holland ...... 020 487 4562
Italy............ 02 696 33276
Norway ...... 23 1620 50
Spain .......... 91 377 8166
Sweden....... 08 445 1251
UK.............. 870 6072439
In Asia-Pacific Region
Australia.... 1800 649931
Cambodia.. 63 2 636 9797 (via Philippines)
China ......... 800 820 1100 (toll-free)
.................... 8 621 33104691 (not toll-free)
Hong Kong 852 2 844 4456
India........... 0006517 2 68303634 (manual toll-free. You need an IDD-equipped
telephone)
Indonesia ... 803 65 7249
Korea ......... 822 767 2595
Malaysia .... 1 800 80 1390
Myanmar... 63 2 636 9796 (via Philippines)
New Zealand 0800 444 365
Pakistan..... 632 63684 15 (IDD via Philippines)
Philippines 1 800 1 651 0117
Singapore .. 65 6213-1311
Taiwan ....... 2 2545-1640
Thailand .... 1 800 631 0003
Vietnam ..... 632 6368416 (IDD via Philippines)
Japan
Domestic.... 0120 868686
Outside country 81 298 47 0800
Latin America
Argentina .. Contact AT&T USA at 0-800 222 1288. Once connected, dial 800 843 4481
Brazil ......... 001-916 377 0180
Chile
Easter Island.. ............ Contact AT&T USA at 800 800 311. Once
connected, dial 800 843 4481
Mainland and Juan .. Contact AT&T USA at 800 225 288. Once
connected, dial 800 843 4481
The Intel® Server Board S5000PAL has been has been tested and verified to comply with
the following electromagnetic compatibility (EMC) regulations when installed a
compatible Intel® host system. For information on compatible host system(s) see Intel's
Server Builder Web site or contact your local Intel representative.
• FCC /ICES-003 - Emissions (USA/Canada) Verification
• CISPR 22 - Emissions (International)
• EN55022 - Emissions (Europe)
• EN55024 - Immunity (Europe)
• CE - EMC Directive 89/336/EEC (Europe)
• AS/NZS 3548 Emissions (Australia / New Zealand)
• BSMI CNS13438 Emissions (Taiwan)
• GOST R 29216-91 Emissions - Listed on one System License (Russia)
• GOST R 50628-95 Immunity -Listed on one System License (Russia)
• Belarus License - Listed on one System License (Belarus)
• RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea)
Regulatory
Region Marking
Compliance
UL Mark USA/Canada
CE Mark Europe
Regulatory
Region Marking
Compliance
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
Any changes or modifications not expressly approved by the grantee of this device could
void the user's authority to operate the equipment. The customer is responsible for
ensuring compliance of the modified product.
Only peripherals (computer input/output devices, terminals, printers, etc.) that comply
with FCC Class A or B limits may be attached to this computer product. Operation with
noncompliant peripherals is likely to result in interference to radio and TV reception.
All cables used to connect to peripherals must be shielded and grounded. Operation with
cables, connected to peripherals, that are not shielded and grounded may result in
interference to radio and TV reception.
Cet appareil numérique respecte les limites bruits radioélectriques applicables aux
appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur:
"Apparelis Numériques", NMB-003 édictee par le Ministre Canadian des
Communications.
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the interference-causing equipment standard entitled: "Digital
Apparatus," ICES-003 of the Canadian Department of Communications.
The BSMI Certification Marking and EMC warning is located on the outside rear area of
the product.
Note: RoHS implementing details are not fully defined and may change.
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the Baseboard Management Controller (BMC), and the hot-
swap controller (HSC). See “Additional Information and Software” for a link to the
software updates. In addition to the server firmware and files, also update any drivers used
for components you have installed in your system, such as video drivers, network drivers,
and SATA drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See “Additional Information and Software” for a link to this software.
If you are unable to resolve your server problems on your own, see “Getting Help” for
assistance.
To do this Press
Soft boot reset to clear the system memory and reload the operating <Ctrl+Alt+Del>
system
Clear system memory, restart POST, and reload the operating system Reset button
Cold boot reset. Turn the system power off and then on. This clears Power off/on
system memory, restarts POST, reloads the operating system, and halts button
power to all peripherals
Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables
from the system, turn off the system and any external peripheral devices. Failure to do so
can cause permanent damage to the system and/or the peripheral devices.
1. Turn off the system and all external peripheral devices. Disconnect each device
from the system, except for the keyboard and the video monitor.
2. Make sure the system power cord is plugged into a properly grounded AC outlet.
3. Make sure your video display monitor and keyboard are correctly connected to the
system. Turn on the video monitor. Set its brightness and contrast controls to at
least two thirds of their maximum ranges (see the documentation supplied with
your video display monitor).
4. If the operating system normally loads from the hard disk drive, make sure there is
no CD-ROM / DVD disk in the optical drive.
5. If the power LED does light, attempt to boot from a USB floppy or from a CD-
ROM disk.
6. Turn on the system. If the power LED does not light, see “Power Light Does Not
Light”.
Try the solutions below in the order given. If you cannot correct the problem, contact your
service representative or authorized dealer for help.
If the problems persist, contact the software vendor's customer service representative.
Note: Random errors in data files: If you are getting random errors in your data files, they may
be getting corrupted by voltage spikes on your power line. If you are experiencing any of
the above symptoms that might indicate voltage spikes on the power line, you may want to
install a surge suppressor between the power outlet and the system power cord.
Power Indicates system power Front control Green Off = Power is off or in sleep
is on or off panel state S5
On = Power is on or in sleep
stats S0
Number of
Reason for Beeps and Action to Take
Beeps
1, 2, or 3 Memory error. Reseat the memory or replace the DIMMs with known good
modules.
4 - 7 or 9 - 11 Fatal error indicating a possible serious system problem. Remove all add-in
cards and re-start the system. If the error still occurs, contact your system
manufacturer. If the beep codes are not generated after the add-in cards
are removed, insert the cards one at a time, booting the system between
each card addition, until the beeps again occur to reveal the malfunctioning
card.
8 Replace or reseat the system video add-in card. If on-board video is bing
used, the server board may be faulty.
Number of
Reason for Beeps and Action to Take
Beeps
During the system boot process, BIOS executes a number of platform configuration
processes, each of which is assigned a specific hex POST code number. As each
configuration routine is started, BIOS will display the given POST code to the POST
Code Diagnostic LEDs found on the back edge of the server board. To assist in
troubleshooting a system hang during the POST process, the Diagnostic LEDs can be used
to identify the last POST process to be executed.
Each POST code will be represented by a combination of colors from the four LEDs. The
LEDs are capable of displaying three colors: green, red, and amber. The POST codes are
divided into two nibbles, an upper nibble and a lower nibble. Each bit in the upper nibble
is represented by a red LED and each bit in the lower nibble is represented by a green
LED. If both bits are set in the upper and lower nibbles then both red and green LEDs are
lit, resulting in an amber color. If both bits are clear, then the LED is off.
In the below example, BIOS sends a value of ACh to the diagnostic LED decoder. The
LEDs are decoded as follows:
• red bits = 1010b = Ah
• green bits = 1100b = Ch
Since the red bits correspond to the upper nibble and the green bits correspond to the
lower nibble, the two are concatenated to be ACh.
8h 4h 2h 1h
ACh 1 1 0 1 1 0 0 0
MSB LSB
USB Port USB Port Diagnostic LEDs
MSB LSB
Host Processor
0x11h OFF OFF OFF A Host processor cache initialization (including AP)
Chipset
Memory
0x22h OFF OFF A OFF Reading configuration data from memory (SPD
on DIMM)
PCI Bus
USB
SMBUS
Local Console
Remote Console
Fixed Media
Removable Media
DXE Drivers
0xEEh A A A OFF Calling Int 19. One beep unless silent boot is
enabled.
Brief Problem Description. Provide a brief description below. See the last page for space
to include a detailed problem description.
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Peripheral Card or Peripheral Description Driver Revision IRQ # I/O Base Address NIC
PCI-X*
PCIe* x4
PCIe x8
Video
On-board Video
Add-in Video
NIC
On-Board NIC1
On-Board NIC2
Management Information
On-Board Platform Instrumentation only ___________________________________
Mini-Control Panel_____________________________________________________
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